Food choice is limited, entertainment better than average, seat leg room terrible
Food choice is limited, entertainment better than average, seat leg room terrible
While I received notice that AA 478 was delayed, the flight departed PHX and arrived PHL more than two hours late. The first class cabin service was mediocre; there were no pre-departure beverages offered; there were no warm mixed nuts served with cocktails; there was no personal greeting to me as an Executive Platinum member by the first class flight attendant. While the flight operated safely, its arrival at 0219 in the morning in PHL ended a very long day. I do not feel that American provided first class service.
My baggage went to Dallas and not to Philadelphia. Do I need to add anything else?
Late arrival due to gate being blocked by stalled truck
delayed delayed delayed. was supposed to have a 2 hour layover and very nearly missed my connection.
We truly had not one problem. Nive enough to receive an upgrade. Flight attendants were extremely friendly and cheeful. Gladly will continue to fly American.
Flight operated on tie. However, the in-flight entertainment was inoperative. No special recognition as an Executive Platinum member.
Need more agents to expedite check in process. Selection of movies needs to be updated to more current releases. Meal options did not reflect the route of flight; there should not be products made in the UK (bagged potato chips and mini cheese cakes) served on flights from ZRH to PHL. Business class napkins are made in China (why not USA???!!!). American Airlines should have a customer service representative greet flight in PHL. Overall, the hospitality provided on board was basic and not "above and beyond", especially for business class travelers.
Terrible!!!!! Gate changes are a nightmare for elderly. I had to walk to another Terminal without any assistance! It was awful. When I finally arrived in Philadelphia my back and knee were killing me.
Let's give credit where due: this is JAL's flight, not American's. And nothing is going to make 12+ hours in the air truly enjoyable. That said, the cabin crew was solicitous and friendly, the Japanese food excellent. The business class seats on the 787 were a little claustrophobic in bed mode -- one felt like one was lying at the bottom of a canyon -- and seat and light controls are not conveniently placed -- but comfortable enough. Restrooms were spotless and well-stocked throughout the flight. The Business Class lounge at Narita is very comfortable and quiet -- my one caveat is that a broader selection of food, including some Western selections, would have been welcome.
Bangkok (BKK)Thailand
Pittsburgh (PIT)United States