Crew was very minimal at the Airport and there was unexplained delay in boarding. The airport layout itself and the boarding gate process were very bad. No prority boarding took place. We waited for almost two hours stood at the boarding gate before walking to the plane. The staff were ok but robotic. Took a long time to clear our rubbish. There were no sandwiches available. Few passengers didn't bother with their masks and the crew said nothing. Then at Luton it took us a good while to et from the plane to our gate as the plane was parked far away.
Delayed on both flights due to the weather so could not controlled.
Pros: "Great crew and comfortable seat"
Cons: "Flight was delayed ridiculously and were not informed of what time it was delayed to until shortly before departure. Been told due to fog but other flights were leaving in the meantime!"
Pros: "Crew were professional and helpful"
Cons: "Terrible delay boarding"
Cons: "We were stuck in the runway for an hour before taking off. I was late for my connection."
Pros: "Budget carrier. No frills. You get what you pay for."
Cons: "At least provide water."
Cons: "Some attempt at better customer service"
Cons: "Our seats smelled like feces. We were forced to gate check our bags even though we each had just one small carry on."
Cons: "Very small plane, minimal leg room. Overhead bins very small. However, great and helpful crew."
Pros: "it was fast"
Cons: "seats are very tight"
Pros: "So not amazing, but good value - you get for what you pay-"
Pros: "Four hours of delay."
Pros: "The seats are small, but comfortable enough!"
Pros: "Boarding from both front and back of plane made it faster and easier"
Cons: "Flights were delayed"
Pros: "Roomy seats"
Cons: "Not delay for 2 hours!!!!!"
Cons: "Luggage payment check in and boarding is too slow and inefficient"
Pros: "Crew very nice. Seat not great"
Cons: "It was all fine, I am very tall so seat was tight"
Pros: "Flight on the Time"
Cons: "They did not write the Gate in The Check in only the Terminal"
Cons: "Calling passengers in order of seating arrangements, which in my opionion would avoid people blocking the aisle and speed up boarding."
Cons: "Boarding at gate 43 at Berlin was very bad. Encouraged to go to gate very early. The gate area wasn’t pleasant. Once checked in through the gate we had to stand in a cramped fenced off area for more than 30 mins Seating on aeroplane cramped Everything else was good."
Cons: "Tall people suffer in any seat but the exit seat. Delayed flights are never enjoyable"
Cons: "More than one hour delay"
Cons: "a handbag is a piece! but a full bigger plastic bag is ok! Damn correct your rules"
Pros: "Quick and no fuss"
Pros: "Everything was so speedy with them, the checkin process, boarding and off boarding it’s all done with such efficiency and purpose. Staff are incredibly friendly and I think that they do a terrific job for such fair pricing.Would absolutely recommend them over the other budget carriers!"
Cons: "There’s no entertainment, so bring downloaded Netflix movies, or a book. I gave a slightly lower score for food as my first choice was not available."
Pros: "Everything was wonderful, even the weather"
Pros: "Efficient. Got me too my destination with my luggage as soon as possible."
Cons: "Thin, hard seat, became uncomfortable after 10 minutes. They need more padding in the seat. Even though I was very tired, I found it impossible to doze because of the angle of the seat and lack of foam in headrest. Made a 2 hour flight quite unbearable even though I paid for extra legroom. Is foam an expensive luxury / too heavy?"
Pros: "On time. Price."
Cons: "No vegan food just crisps or alcohol"
Pros: "It was on time"
Cons: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Cons: "Ridiculously hot in the airplane before departing"
Pros: "Slight attendant were nice"
Cons: "They would not le me to take a personal hand bag. They would count it as luggage. It’s supposed to be a carryon and a purse or hand bag/backpack and they wanted to charge me €60 for it. They gave me a really hard time and they allowed others to have both items but they would not allow me because he felt that my bag would not fit inside my carryon. Very disappointed and flight was very late."
Cons: "The name was wrong on the ticket and did not match the passport and we almost missed our flight having to wander all over the Zürich airport trying to figure out where to change the name on the ticket. The whole process was very disorganized and they charged me over Fr.100 to just change the name. They we’re not changing the sheets only the name. Very unprofessional"
Pros: "Professional and friendly staff, smooth flight,"
Cons: "EasyJet over booked and said that there were no seats available for us. After arguing we eventually boarded. Only to find there were very disruptive and drum passengers sitting behind us."
Cons: "The take off was delayed too much."
Pros: "Although there was a delay, the staff were as friendly and helpful as can be. They kept us posted throughout. Boarding was carried out super quick. Flight staff were very friendly and had been delayed themselves and working extra hours for us"
Cons: "4 hours or more delay - will be claiming compensation and hope they will do the right thing and not give trouble with compensation"
Cons: "Over course we were delayed 45 min not sure why. And if you've never been on their planes before just know that if your 6 ft tall there is not enough leg room."
Cons: "I was charged $50 for my luggage. I had one check in luggage and the price seemed very excessive. The attendant did not want to work with me in terms of lowering the price"
Pros: "Lots of space onboard"
Cons: "Flight delayed by 3 hours but did not get notification prior to arrival to airport."
Pros: "The staff was friendly."
Cons: "They woke me up just to ask me to put my jacket away."
Pros: "The price."
Cons: "Seats are very uncomfortable."
Cons: "The flight arrived late at destination so we lost the last train to London and had to pay 90 pounds for a taxi!"
Pros: "Flight easy! Staff friendly! Charge is too high for large bag!"
Pros: "Flight was ok."
Cons: "I tried to add my suits cases before the flight. I did several times. Finally I got an confirmation that they have been taken the fee which was 44 euro. (I have a copy of the note.) I showed up at checking counter for check in. They said there were no evidence of payment at all. I showed my note. Since I was in the other country And weekend, I really can not access my bank account. Also security reason also. The rep told me The fee is now 47 euro each bag. Now I was asking to pay 94 euro for my suit cases. I spoke to Manager (customer service leader) Celine about whole thing. She saw my picture (it said "you have successfully update your booking. and 44.46 euro has been taken.). She told me it does not mean anything. It just says updated.???? Am I missing something? It said the fee has been taken. I told her I don't mind to pay the fee. I asked her so many times please let me pay 44 euro For 2 bags, NOT a 94 euro for 2 bags. She said there no exception. The computer said NO evidence of payment. I have to pay 94euro for 2 bags because there were no Evidence. There is an evidence. I paid 94 euro at the checking counter for 2 bags. why they were cheap price? There is a reason for that. I learned from this unfair service from EasyJet. I will never recommend anyone and I will never take it in the future. I have should stay with Air France or Virgin Atlantic from the beginning."
Pros: "The crew was really nice with the passengers"
Cons: "They made us wait at the gate an hour without saying nothing, and then inside the plane, we had to wait 30 minutes to departure, and they didn't explain anything neither."
Pros: "Terrible crew impolite and rude"
Pros: "Flight was on time."
Cons: "Pretty much everything. Another uncomfortable flying bus charging you for everything they can charge. Flying is absolutely awful these days."
Cons: "The delay is to be changed"
Cons: "Ryanair’s app was down preventing me from check-in for my flight. When I went to the counter to get my boarding passes printed, the agent informed me that they where going to charge me 55€ per ticket. I think this is unfair! Never flying again with this airline!"
Pros: "Ok for a budget airline"
Cons: "Website indicated without EU identification we needed printed boarding passes. We were unable to print them while traveling. We arrived at the ticket desk and they refused to print them. We had to create an online connection to get the passes and then forward them to all 4 people in our group."
Pros: "Friendly staff"
Cons: "25 minutes delay due to runaway problems"
Cons: "There check in app did not work and got charged for airport check in. Airport staff was useless and cared less."
Pros: "You got what you paid for"
Pros: "On time no problem"
Cons: "Everything was good"
Pros: "Got me to my destination alive"
Cons: "Departed late"
Pros: "That I finally got to Marrakesh."
Cons: "Price was outrageous. check-in a nightmare. their site said technical problem, Ryanair staff person said she would explain to check-in woman who promptly said no! Download the check-in and return after 50 minutes in line! Or pay 55 Euro for us to do it! No helpful; Awful service; Ticket sales people after queing for another 30 minutes-same no help-just put new client all this from 4:45 am in the airport. Finally with 10 minutes to spare before being blocked off the flight; check-in deemed to check me and suitcase it requesting 20 Euro. I refused...other passengers got mad so she let me pass. Small crowded plane/no leg room/ constant hostess annoucing buy duty free, food. No landing cards provided! Nothing-you pay, do it all and you are lucky to arrive--NOT WORTH THE HASSLE AND STRESS."
Pros: "Boarding at el prat"
Cons: "Worst, never uses this company."
Pros: "First time using RyanairI have heard so many negative comments about Ryan air and was genuinely surprised that my experience was so positive. The entire boarding process along with arrival and departure were easy and everything was on time."
Pros: "Was on time"
Pros: "This airline sucks"
Pros: "Great landing!"
Cons: "Very crowded and little room"
Pros: "Not much, should have taken British Airways . Lots of hidden costs"
Cons: "Low cost ticket, high price side cost."
Cons: "The whole checking in process was ridiculous!!! You can only check in on your phone otherwise everything is fee. There are no self check in computers. I'm flying international so don't always have wifi available. Charged to check in my luggage. Which is horrible. It's not even a flat fee for the luggage it's by waeight and I had to go back and forth to a different counter for weight, then to pay, then back to drop off the luggage. One person at the counter should be able to do that one transaction.. it's such a waste of time. I will never fly this airline again."
Cons: "landing had some turbulence"
Pros: "not a lot really"
Cons: "firstly with Ryanair, you pay for every little service free on other airlines. to add 2 luggage of 20kg each we paid an extra US$ 40,00 per luggage + taxes = US$ 104,00. If you travel with somebody and like to sit together you have to pay extra money. during the flight the crew was going up the alley trying to sell whatever they have for sale during the flight, going from drinks to food, from gifts to alcohol and cigarettes, but not giving the embarkment cards like every other airline does, no, here you have to wait to be in front of the customs, get the form, fill in the form and then take your place in the queue for another 30 minutes.. and I don't mention here how many times the crew hit my leg and knee with the trolley during the two hours flight."
Pros: "We paid for our seats but the staff decided to move people that were separated due to Ryanairs booking system to move with us who had paid for seats. No good"
Cons: "there was a strike at the airport for security and we made it to the gate as they closed the doors and they wouldn't let us on the plane or refund our tickets"
Pros: "Nothing, flying with this airline is a total NIGHTMARE!!!"
Cons: "The people at the counter is very rude and inflexible, they do not help you in anyway and they just want to charge you all the fees they can in a very disrespectful way! As customers we should not pay super high extra fees for checking in at the airport. When we are traveling, we don't always have wi fi access, specially in London, so we were unable to check in online, causing us to have to pay 50 pounds per person plus 35 per bag. I would never recommend this airline to anybody, not even to my worst enemy. This is a thief company, robbing you the money you try to save by flying with them!!!!"
Pros: "The priority boarding"
Cons: "The plane was hot and small"
Pros: "They play music while boarding"
Cons: "Seats don't recline No complementary water AC barely works They make you line up 1 hour before boarding"
Cons: "Delay on departing"
Cons: "First they asked us to be at the airport 3 hours before the flight, sadly the staff did t arrive and didn't open the ticket counter until 2 hours before the flight. Secondly, you need to print your boarding pass prior to arriving. I did my check in online and paid for a checked bag which what's $58. The employee asked to see the boarding pass on my way phone, obviously it wasn't pulling up this time. We had to pay 15€ per ticket just to print them. That to me is rediculous. The on the flight, they will not take any credit card that isn't European and they are the first airline to accept cash onboard. Overall our experience was horrible. You would think after making us wait in line for over and hour they wouldn't charge is to PRINT the tickets. This airline is perfect for someone traveling by themselves with only a carry on and having access to a printer."
Pros: "The staff was nice!"
Cons: "The price for the flight is affordable but if you don't read the fine print on luggage you end up paying almost $200. Therefore the whole flight ends up costing you standard price and you're not saving. Nothing is complementary on the flight. You get to pay for your own cup of coffee."
Pros: "The crew was nice. The flight was safe. Boarding was efficient."
Cons: "Questionable ethics in terms of check in. You have to check in online at least two hours before or prepare to pay a fee. This is not spelled out upon purchase of ticket. When checking in, you need to print or download boarding pass or pay a fee when arriving at airport. You must pay for a checked bag before arrival to airport or (you guessed it) pay a fee. We were fortunate to avoid all fees except for the checked bag fee (a convenience fee on top of the price to check a bag). Ryanair's emails provided no link or instructions to check a bag. Also, springing all this information on us two days before travel was sketchy at best. My guess is a healthy percentage of customers use Ryanair for flights in the middle of a vacation and investigating these details are the last thing on travelers' minds. Ryanair knows exactly what they're doing revealing the info when they do."
Cons: "Charges 50 euro per person if you don't check in two hours before. Doesn't matter if you actually buy it last minute (flight leaving within an hour), they will still charge you a penalty since you didn't check in more than 2 hours ago. When you try to explain it to the employees, they just stare at you, look at their piece of paper, and say you still have to pay. Absurd. Flight was delayed obviously. Seats are small and don't recline. A tall person should never fly with them. Obviously no entertainment. Don't even give you free water."
Cons: "The flight was 30 minutes late"
Cons: "They canceled our flight, standing us in Spain (we live in the U.S.) and they made no attempt to help us reschedule a flight or reimburse us in anyway. Never flying Ryanair again."
Cons: "We will NOT fly with this carrier again."
Pros: "Comfort and crew was good"
Cons: "Not being able to have mobile boarding pass is stressful.. almost missed flight due to communication while checking in. I would not like to fly this airline again through Europe due to this inconvenience. Very disappointed and will choose EasyJet next time."
Pros: "got to Rome 5 hours late"
Cons: "This flight was about the 5th leg of our European trip. I attempted several times to complete the early check in on the website so that we would save the fee of checking in later at the airport but I was unable to. We left our hotel 4 hours prior to the flight departure because the metro ride was 1 hour to the Barcelona airport. Next, we waited in line at the airport and were then told to go wait in another line and pay 50 euros each for the airport check-in. Then, our flight was delayed so we got to spend a whole day of our vacation in the Barcelona airport! What a waste of valuable time for us. Next tour of Europe I will gladly spend up to $400 more for a reliable flight on a different airlines. Time is more valuable, especially vacation time!"
Pros: "It was easy to check in"
Cons: "We asked for a special assistance for grandfather. Nothing came out. Too bad."
Pros: "It was on time and comfortable"
Cons: "The plane did not arrive to Paris."
Pros: "I liked that it got me where I wanted to go. The staff was nice."
Cons: "I had to jump through hoops to print a boarding pass even though I had Ryanairs app with a mobile boarding pass. 3 hours of my Sat and Sunday in Barcelona were spent searching for an open copy/print shop. Would have been nice to know more than 48 hours before my flight. I get to the airport after not finding a print shop, expecting to pay through the nose for them to print the tickets for me and they say I didn't even need it. They supply the boarding pass. Wow. The boarding is a joke. They don't board in zones, so the line was literally 180 people long. I wasn't even in the back of the line and it still bothered me. Now let's get to the plane, again, staff and pilot were great. The seats have NO leg room. I have long legs and it was miserable. No seat back pocket to put things. No recline on the seats. The aisle way sagged everytime someone walked past me, leaning my seat toward the aisle. I know, I know, you get what you pay for. This flight I paid for a lesson. That lesson being never never never ever ever ever fly Ryanair again. I would gladly pay a little more money to save my poor knees from being in that position again."
Pros: "Total ripoff. Crowded like cattle and extorted for massive extra charges for our luggage. Will never fly Ryanair again."
Pros: "Cheap fares"
Cons: "They try to charge you for everything. Be careful that you print your boarding pass and check in prior to arriving at airport for your flight, or they will try and charge you 45 Euro."
Pros: "Just the affordability of the fare"
Cons: "The crew seemed to be in a crush. They weren't pleasant at all. No food was offered and the snacks sold was triple the regular price. The inside of the plane looks like it's about to fall down any moment."
Cons: "i have to chick-in online or you will incur an airport check-in fee per passenger of €45/ £45 or local currency equivalent.."
Cons: "Very rude check in staff Charge for boarding pass No food or entertainment Long time to board a small plane!"
Pros: "The flight availability to Ibiza."
Cons: "The pilots to and from Ibiza were terrible. Both landings they came in to fast and landed hard. The plane was about 90 degrees inside while boarding and no air was circulating. My air vent barely worked when we did get off the ground and the plane was hot the entire time."