Daily cleaning, installation of cabin HEPA filters
|November||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 0% increase in price.|
Average price round-trip
|$587||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 16h 40m
The cheapest ticket to the United States from Basel found in the last 72 hours was $1,103 one-way, and $392 round-trip. The most popular route is from Basel to New York, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $893.
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Scores according to KAYAK customer reviews
Pros: "second time my flight was delayed for no apparent reason"
Pros: "Food service and choice of meals was good. Nice movie and Show selection."
Cons: "The aircraft was dirty the bathroom was not up kept. The boarding process was horrible considering I’ve flown with Turkish Airlines before. The seat was extremely uncomfortable and the passengers were kicking the chair behind me and in front of me the entire time:/ The plane got really cold towards the end of the flight! The crew seemed irritated and we’re talking in the back quite a bit when we needed assistance. I was disappointed with this flight to be honest !"
Pros: "Food, entertainment"
Cons: "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"
Pros: "Nothing in particular"
Cons: "The food service was really bad. Not happy with the meal choice."
Pros: "Every thing was ok"
Cons: "boarding the treat you like animals"
Pros: "Everything. The crew was very accommodating as well as helpful."
Pros: "Good Food, Comfortable Seats & Good Entertainment Options"
Pros: "As before, as far as airline food goes, Turkish has above average meals."
Cons: "This flight was delayed by two hours and there was no representative from Turkish airlines there to answer questions. Again for someone 6'2", this plane had seats a little smaller than usual. On the way out, my knees never hit the seat ahead of me, this time they were constantly up against the back of other seat. Also this flights entertainment controls were terrible, constantly went back to home page while trying to select movie."
Pros: "The Crew was nice to us. Especially on our flight back they had ran out of Chicken, I told the attendant that my boyfriend does not eat meat, and a few minutes later he came back with some chicken."
Cons: "Boarding took extra long, we went through 3 filters of security, which I can understand, but it was very long process."
Pros: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"
Cons: "The only suggestion would be more comfortable seats. Although, when flying for 13 hours any seat will feel uncomfortable. Turkish Airlines did an amazing job providing essentials to make us as comfortable as possible. I would definitely recommend this airline to others."
Pros: "they are good thank you very mush"
Pros: "Great service overall"
Pros: "Good flight with plenty of entertainment and food!b"
Pros: "Food was ok Service in plane was good"
Cons: "My chair would not recline easily. This happened twice now on Turkish airlines No wifi---not good Ticket counter attendant at airport check in should be more customer friendly Large groups and families check in at ticket counter should be different than that of one or two people check in Air hostesses in the plane seems too serious I did not like the screen setup on the tv"
Cons: "The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired."
Pros: "Professional services especially from crews. Boarding/comfort/food/entertainment are good too."
Cons: "It is better that the food has Turkish style."
Pros: "that we got to check in 2 bags"
Cons: "-lost one of my bags"
Pros: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Cons: "Too little leg room. My knees touched the seat in front."
Pros: "Very bad experience i have to think twice before I book airfare now !!"
Cons: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"
Pros: "Plane seats were comfortable."
Cons: "Got sick from food. Stewardress skipped over me for service."
Pros: "Nice hotel, meals, and transport, plus $$."
Cons: "Had to stay over two nights. Could not make original connection in Istanbul, stayed over at my expense. Flight overbooked, stayed over at Turkish Airlines expense."
Cons: "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
Pros: "I liked the fact that they gave us two meals and offered drinks three times. I have gone on a different airline that charged for everything and wouldn't even sell water."
Cons: "The main dishes were okay and so were the desserts. For some reason the side dishes were weird and didn't taste as well."
Pros: "We had a connecting flight in Instanbul, Turkey, and a representative met us at our arrival gate from Rome and walked us through security and to our connecting flight to LAX. I thought that was great because we would've been completely lost if we had to do it on our own. Security check in was thorough. We had to go through security screening AGAIN (already did it in Rome and had to throw away our waters purchased in the airport), and two different lines for passport check. My husband had to go through a third security line because he had a carry-on. Boarding was well organized with passengers lining up by their boarding letter - no crowding - and people sitting at the back of the plane boarded first (after 1st class). The flight itself was great. The food was delicious. The orange juice tasted freshly squeezed. They gave us a water bottle, lots of current and blockbuster movies to choose from. They provided pillows, blankets, and earphones at no extra charge. Would definitely fly again."
Cons: "The seats were a little tight. They woke us when it was time to eat. Not sure why they didn't just let us sleep, and then give us our food when we woke up. Not really a big deal since I wanted to stay awake on the flight home, but I may have wanted to sleep."
Pros: "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
Cons: "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."
Pros: "Many entertainment choices."
Cons: "We were supposed to have 2 aisle seats but that did not happen. Neither of our seats would recline."
Cons: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
Cons: "Changed boarding gate 3 times and then put us in a crowded stand up room only 10 minute shuttle to the plane where we then had to climb steep stairs with carry on luggage to enter the 777."
Pros: "Direct flight is good. Dinner was good."
Cons: "Food for dinner was good but lunch was not not great. Crew was very unfriendly to especially Turkish passengers. Short answer for questions and no smile at all especially the ones on our side."
Pros: "Food and crew were excellent, but one of the seats we were in had a fuzzy connection for the audio of the entertainment system."
Cons: "One of the seats we were in had a fuzzy connection for the audio of the entertainment system. There was a 2+ hr delay in an area with no food or restrooms, and the airline did not give any details or statuses, just kept delaying 30 minutes at a time."
Pros: "Service n presentation. On time departure n food auperb."
Cons: "Some entertainment screen not working."
Pros: "Great food and serivice!"
Cons: "The fact we have to embark by bus!"
Pros: "Entertainment is great. Food was pretty good, comparatively."
Cons: "Leg room is terrible. I mean, the worst I've ever experienced on a long-haul international flight, terrible. The only saving grace was that the middle seat was empty. Why they got rid of the Comfort Class seats, I have no idea. These seat are just plain awful."
Pros: "Almost every thing was good. The plane and seats were good. The movie selections were good. The crews were v good."
Cons: "For long flight over 13 hours, for main meal, the choice was only between 2 meat-meals. (1) Beef or (2) Chicken I was rather surprised and almost shocked that they did NOT have a option for vegetarian food. For any airline not to have any veg option in their main meal was I thought, fairly inconsiderate. The vegi food can be of any style - Turkish, Chinese or what ever. ."
Cons: "Customer servos default equipment moving you to different seat Change the condition for your pet And they would not do anything to make it better my last time flying with Turkish airline"
Cons: "Too hot inside the aircraft"
Cons: "Very poor English (in the plane and in the IST airport) and very poor organization in the IST ariport"
Pros: "Service is always super nice ! Food is awesome. Snacks are great and I love the fresh squeezed orange juice. (They offer alcoholic beverages for who's interested, as well.) Kids menu is good, too."
Cons: "Seat spacing on a 13 hour flight is just about ok not to freak out ... Luckily one Neighbour was my 4 1/2 year old son and the other a very nice man who kept walking around a lot during the flight... seats felt hard and outdated as well."
Pros: "As usual, crew and food were superb!"
Cons: "Very long waiting before boarding. The flight was late, and the boarding was exhausting."
Cons: "Lost my poor mother wheelchair and didn't help her kind of leaving her for hours in corner"
Pros: "Price and flight schedule Overhead compartment size is good Nice variety of films available"
Cons: "Inadequate leg room Touch screen difficult to control, varied from nonresponsive to overreaponsive Food: inedible "pide", only entree choice was kebab, they ran out of chicken. I was in the middle of the plane. Announcements usually unintelligilbe"
Pros: "The in-flight food and entertainment was excellent. They provide many options for food and drinks. The staff is also very attentive and will not hesitate to help you and provide you with everything that you need."
Cons: "I took a transatlantic flight to the USA and like many economy seats in al airlines, legroom was a problem. However, it was better than American Airlines. The seats in general are comfortable."
Pros: "I usually like Turkish Airlines and they're my carrier of choice. I prefer their planes, food, etc."
Cons: "The temperature in the cabin was freezing. After I asked flight attendant to turn it up, they did and for about half an hour it was fine, but then dropped again -- their blanket didn't even help. Also, maybe it's my imagination, but this time food quality seemed worse then usual."
Cons: "One of my seat belts was clearly VERY old. Perhaps the oldest I have ever used. All those around me seemed similarly warn. It told me that not only the plane was old but they are neglecting any kind of refurbishments to the cabin. No entertainment at all. Even their newer planes do not have USB power or wifi."
Pros: "i love every thing about the crew they where all simple easy going people they did their best to make sure the flight and the demands of the passengers are been attained"
Pros: "Onboard service and food"
Cons: "Lack of communication from the captain, considering a 110 minute delay. Business class product is getting old and some of the seat functions were not operational."
Pros: "The staff, the food"
Cons: "The lounge in Istanbul is ridiculously overcrowded. The seats in business class are not comfortable."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Pros: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Cons: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."
Pros: "On time"
Cons: "Seats did not recline"
Cons: "I couldn’t sleep in a chair... wish I could"
Pros: "After a delay of over 1 1/2 due to weather, we boarded and then waited for luggage. Then our pilot said our weight was too high so we sat and burned off fuel, which delayed us a half hour."
Cons: "See above."
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Pros: "Pilot welcome to the plan was very nice seats was comfortable food was good"
Cons: "Crew attaitude is not really pleasant with passengers"
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."
Cons: "3 hours delay"
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Cons: "Everything else"
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "It was great. The flight attendants are always helpful to us."
Pros: "Incredible service, great entertainment options, comfy seats"
Cons: "2 1.5 hour delays for things that Delta messed up"
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Cons: "Entertainment Poor. Not to many movie for 14 hours trip"
Pros: "Staff and equipment"
Cons: "Early to arrive but gate not ready so we lost our edge"
Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"
Pros: "We were early, I had free Wifi, I love Delta!"
Pros: "Everything on time which lead to a stress free flight and travel. Great flight crew and smooth flying. Great communication from the captain. Also wasn't expecting to be fed on the LAX-NYC flight!! Nice touch made me think of how it used to be."
Cons: "Cramped seats."
Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."
Cons: "the seats are WAY TOO SMALL"
Pros: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Cons: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"
Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."
Cons: "Being scammed by the Chinese, China Southern"
Cons: "see above"
Pros: ".....delta in Washington was great changed my flight so I didn't have delay !!!!!! Will always use"
Pros: "Was good"
Cons: "The crew stated that drinks would only be served in economy class due to the short duration of the flight. Also the Delta Studio never worked with the inflight wifi."
Pros: "Clam flight Nice crew"
Cons: "No complaints, completely satisfied!"
Pros: "the Ground team from Israel to New York was amazing and very helpful."
Cons: "Arrived to the airport over 2 hours early and was told that my husband and I were put on standby because Air France overbooked the flight. I told them this was unacceptable - we had purchased a ticket and had seats reserved. And, typically if a flight is overbooked, the airline will offer a later flight option to everyone at the gate with an incentive to change it instead of randomly choosing passengers to bump off. They were rude and unapologetic and instead of putting us on the next flight 2 hours later, they made us stand at the counter for over an hour until they waited for all the other passengers to check in. Then 45 minutes before the flight took off, they told us that 2 seats opened and we would need to run through security and to the gate in order to get it on time. They also didn't have seats next to each other -- so the window and aisle seats that we had reserved were given away and we both had middle seats on opposite ends of the plane. Even though they acknowledged that we did everything right and they chose us at random, Air France was completely unprofessional and rude throughout the entire process."
Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."
Cons: "Announcements were difficult to hear. ?static"
Pros: "uncomfortable seats"
Pros: "Nothing. I will never put her tickets from From here again."
Pros: "Crew was fantastic and with an exceptional service. Food was really good."
Cons: "Maybe the seats coudl be a little bit wider"
Pros: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Cons: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Pros: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Pros: "Decent amount of space between seats"
Pros: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Cons: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Pros: "It was a high quality service hands down."
Cons: "The available entertainment choices were a little limited."
Pros: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Pros: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Pros: "Safe trip"
Cons: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Pros: "Good attention and food"
Pros: "Again as in previous flight very efficient professional and pleasant staff ."
Cons: "Seat reservation system didn't work ,reserved one seat and got another.Food portions were smallish .No internet over the Atlantic .While the multimedia service was phenomenal I guess there could have been a larger variety and more episodes would have been good as well ."
Cons: "muffin for breakfast ?"
Cons: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pros: "Was a fine solid flight by Austrian."
Pros: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Cons: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."
Pros: "The flight was fast and conftable"
Cons: "I didn’t get my food"
Pros: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Cons: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Pros: "Very orderly fashion onto boarding"
Cons: "My suitcase got destroyed"
Pros: "Boarding process quick and on time."
Cons: "no entertainment to rate."
Cons: "Boarding was confusing seating for a 12 hour flight was not comfortable."
Pros: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Cons: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Pros: "The crew was super nice"
Cons: "Not enough food during the long flight"
Cons: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Cons: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Cons: "Flight was cancelled and we weren't notified."
Cons: "My flight was cancelled! ended up flying to Athens the next day"
Pros: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Cons: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Pros: "No stops"
Pros: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Cons: "nothing, it was a great flight from beginning to end"
Pros: "Good food, nice crew, nice screen, new plane"
Pros: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Cons: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Pros: "Very carrying crew, kind and attentive"
Cons: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Pros: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Cons: "I was generally pleased with the value and qulity received."
Pros: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Pros: "The food was excellent and the business class layout was perfect."
Cons: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Pros: ".The crew was pleasant"
Cons: "The flight attendants did a satisfactory job of distributing meals and snacks only if you were awake during their service round. I was resting on one occasion and missed the snack. I was total ignored when I asked for a serving. The boarding process was disorganized and the flight was delayed about an hour. Seat way too small for transatlantic. I weight 62kg and was sitting in a middle seat. Next time I'll have to get an upgrade."
Cons: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"
Pros: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Cons: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."
Pros: "Nice crew, lots of entertainment options (movies especially). Seats recline very far back, nice..."
Cons: "Ground crew was a big bottleneck and Austrian security did not help."
Pros: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Cons: "Boarding process was incredibly slow, which delayed our flight."
Pros: "Good food and drinks,great movies"
Cons: "Dirty bathroom,needs upgrade too."
Pros: "Flight attendance were amazing Smooth flight Comfortable seats"
Cons: "Boarding was very unorganized"
Pros: "Nothing special - nice crew"
Pros: "I loved absolutely everything..the service and food were amazing. I will recommend this airline to everyone I know..and definitely will use again. Thank you! You made 9 hours very bearable."
Cons: "Can't answer this question because everything was fantastic."
Pros: "Salzburg airport connection first leg flight"
Pros: "Excellent service"
Pros: "The flight was on time and the crew were very friendly."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Cons: "Wifi on klm"
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "Still don’t have my luggage yet"
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Cons: "Everything was OK"
Cons: "KLM crew exceed our expectations"
Cons: "Don’t be late"
Cons: "Too hot inside the aircraft"
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pros: "Amazing crew"
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "wasn't able to take the flight since I missed it"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "I slept pretty much the whole time"
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "Lovely staff, good food, great movies."
Cons: "Amesterdam airport employee was really rude"
Cons: "They stole my money"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "The staff and crew"
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Cons: "Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat"
Pros: "We were early"
Cons: "The food"
Cons: "I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her."
Pros: "Seat was very comfortable, plenty of leg room."
Cons: "Food trays left for 45 mins. This was premium economy Check in took forever even though I checked in 3 hours before departure. Didn't seem to be any staff near self serve check in screens to advise passengers."
Pros: "Crew was OK ,seat tight"
Cons: "More cushion and a little wider seat !"
Cons: "Seat didn’t recline..."
Pros: "the crew was attentive."
Cons: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
Pros: "Crew members were all very nice"
Cons: "Long delays"
Pros: "They kept us up to date throughout the whole process"
Cons: "I could have had a seat next to my thirteen year old and I didn’t get my seat arrangements unit I was boarding the plane."
Cons: "Trip from London to Madrid wasn’t confortable ande crew was not friendly"
Pros: "The flight, food, drinks and comfort was good"
Cons: "When I checked in they did not have a record of us prepaying for our checked bag and wanted to see a receipt for our payment. We did not have the receipt with us, we had all the other documentation so the only way to get on the flight was to pay again for the checked bag. I found the receipt later"
Cons: "More latest movies in the inflight movies"
Cons: "No food served on this flight."
Pros: "Fare good"
Cons: "Old plane, everything terrible because of seat size and spacing"
Cons: "At Heathrow, the boarding agents kept calling few passengers without letting the rest of the passengers know what was going on. Also the boarding was delayed without giving specific reason almost 50 min later. Finallly they said the boarding was delayed to catering and cleanning, which I could not believe since the plane has been on a tarmac close to an hour. Passengers were lining up to board, but one of the gate agent kept asking to sit down without giving any reason. Probable one of the worst boarding experience I have ever had in international flights."
Cons: "Flight was delayed"
Pros: "Who would guess - the food."
Cons: "reading lights were never fixed during flight."
Cons: "The flight was late and the info was not shared. The attendants were not helpful and were unkind. The food was served in a strange timing."
Pros: "Very good"
Pros: "Upgrade to premium economy on lagos - London"
Cons: "same as above"
Pros: "Food was good, constant attention to hydration from cabin crew. A nice touch with the ice cream."
Cons: "Seat size"
Pros: "I like the flight left on time"
Cons: "There were no self check in kiosk, only 3 people working to serve 50 took over and hour"
Pros: "The crew was friendly, there was entertainment"
Cons: "Boarding was chaotic, no specific lines, etc."
Pros: "Ground staff in London was amazing! The flight from Barcelona to London was delayed because of weather condition. Once we arrived in London the ground staff made sure all of us (almost 20 people, lots of kids) could get the flight connection to JKF. The shuttle bus was already waiting for us, the ground staff indicated to us the faster way to get to our gate after passing through security checking. Everybody could get the JFK flight!"
Cons: "I'm gluten intolerant and there was no gluten free snack!!! Lunch was served as soon as the plane took off, but for the next 5h of flight nothing else was served. I asked if they had some gluten free snack, they told me there were going to check, but they never got back to me with an answer. I was starving arriving in NY. Aircraft was too old and it didn't have USB charger. And the individuals screens were also too old and had really bad quality for watching movies! It seemed that I was in a flight from 20 years ago!"
Pros: "Excellent vegan meal selection!"
Cons: "No Wifi, average movie selection, cramped space, 2+ hour delay (half of which was spent sitting on plane)."
Pros: "Smooth flight, New airplaine."
Cons: "I had a isle seat and almost everyone passing by would hit my shoulder and I could not rest. The corridors were perhaps too narrow."
Cons: "Flight attendant named IGOR skipped me when serving drinks and food. But then again when he he offered coffee, he again skipped my wife who was beside me. When I asked for coffee for my wife and that then again skipped us, he just responded, sarcastically, "Really?, really?" What a fool!"
Pros: "Quickly loaded full, huge plane. Excellent demeanor from stewards. Seats very comfortable in econ class. Were as on time as they could be. Superfast deplaning. Couldn't be happier."
Cons: "Not a thing"
Cons: "Food was dry for dinner and not very tasty. Breakfast was terrible"
Pros: "We arrive twenty minutes early."
Cons: "We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway."
Pros: "So glad you do not charge for a blanket like so many airline bed (Norwegian Air for example). Staff on BA tend to be professional and low key eg quiet on long haul evening flights. It allows passengers to sleep."
Cons: "I appreciate economy is the low end but now realise I should eat before boarding or bring my own food. Apart from the salad, it was inedible."
Cons: "The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport."
Pros: "Flt attendants. Esp the english guy."
Cons: "Once again just some measly pretzels."
Cons: "No drink"
Pros: "Nothing was bad. Take off to landing was great. Red wine was"
Cons: "Cramped seats. Entertainment system did not work well."
Pros: "Food was ok."
Cons: "One of the worst business class experiences I ever had. Seats are small (7 per row, 3 of which are facing backwards). If you have a non aisle seat you need to climb on top of another passenger to get up (which is unacceptable I'm business class)"
Pros: "Food and drink ok"
Cons: "I've had more comfortable seats on a C-17 cargo plane! Crew delivered meals, passed thru once with water then disappeared for 4 hours til breakfast."
Pros: "Not much- flight attendants seemed nice."
Cons: "No food, nothing but water free to drink, no entertainment."
Cons: "Offer larger seats like United Airlines. For a few dollars you can upgrade economy to economy plus which offere 6 inches more leg room."
Cons: "We missed this flight due to Kayak's failure to get us on any other flights to Chicago after our original one was cancelled."
Pros: "Great flight"
Pros: "Check in, flight was on time"
Cons: "The time it takes for getting from 5 to 3. Almost missed my plane on the trip in."
Pros: "Food was great. Service was great"
Cons: "There were these metal boxes in floor and there was no leg room"
Pros: "Where's my luggage British Airways? You lost all of my most precious belongings, after you forced me to check my bag!"
Cons: "Well standing at the luggage carousel like a fool waiting for luggage that has yet to be found, really sucked! Not cool to be forced to check my luggage at the baggage check and ticketing because they claim there's no room for it, then they lose my bag. All the other people had their carry-ons. We checked in 3 1/2 hours early, and apparently they did this to 6 other families on our flight! Not good to be losing so much luggage."
Cons: "My bag was lost on the way from London to Bologna and still hasn't been found."
Pros: "The food was actually quite good, free beverages (including alcoholic) was great addition. Compared to Amercan airlines, I was very impressed with the number of meals and snacks we were served. Some meals better than others, but you can't beat the value."
Cons: "LIke most planes, the seats aren't roomy in coach class, but the seats were comfortable with nice headrests. Leg room, especially in window seats, what almost non-existent."
Pros: "Im 55 and slightly over weight getting a middle seat when the arm rests don't raise and seats so close together was a major issue getting in and out on such a long flight and I watched other women experiencing the same issue."
Cons: "Armrests to raise up 2 to 3 inches more between seat front to back. Especially if the persons in front of you have reclined there seats"
Airlines flying from Basel have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights