Flight was delayed over 13 hours. Very frustrating getting updates and had to advocate after being told no numerous times to be informed.
This is another disease as if you have the Internet, you are ordinary deceivers!
Friendly flight attendants, always smiles Main cabin was full - felt too crowded Difficult to get through the restrooms
The flight departed late and the interior temperature was very cold for the first hour of the flight. Eventually it warmed up to a normal temperature. The crew was great. My seat in comfort class was comfortable. There was no food served---only snacks.
No wifi but flight was short and comfortable
Cons: "More snack options"
Cons: "The crew wasn’t super friendly but they were nice."
Cons: "Stop pandering fear with masks."
Cons: "Flight crew dI’d not enforce mask mandate."
Pros: "The crew was amazing. But there were to many people on the flight for what’s going on. There were middle seats sold and people were upset."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Pros: "It got us to Atlanta on time."
Pros: "It suited the time i could travel"
Cons: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "Nice crew"
Cons: "Not so crapped seats"
Cons: "Nothing given it was a 6 am flight"
Pros: "Crews are very friendly"
Pros: "The where very helpful"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The flight crew was great"
Cons: "I was left at a gate and wasn’t informed of the gate change. I was in a wheelchair and needed assistance. I was left and almost missed my flight. I arrived at the gate with 15 minutes before takeoff. The agent was very rude...she said my seat had been given away. After checking she was wrong."
Pros: "Smooth flight"
Cons: "Delta’s boarding process is based on how much you paid for ticket/loyalty. It would be better for everyone if seating was done in a way that window people were seated first, then aisle."
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Seating was uncomfortable, tight space. Could barely move and i’m Not a large person."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"
Cons: "Aero mexico which is who delta services really messed our tickets up and flying both to Cancun and from Cancun both flights were screwed up and Delta had to bail out aero mexico both times thanks to delta airlines our tripped was salvaged"
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "Like Above"
Cons: "Like above"
Pros: "Uneventful and on time"
Cons: "No videos or entertainment."
Cons: "13hr delay！！！！！！！！！！"
Pros: "Everything ran smoothly. No issues. Short flight. I was comfortable. The Biscoff and Ginger Ale was fine as always."
Cons: "No entertainment in the cheap seats. Free WiFi but I couldn’t connect to anything. But I had my Kindle..."
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "Flight itself uneventful"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Cons: "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
Pros: "Great movie selection"
Cons: "Barking dogs. 4 around us! Middle seat."
Pros: "Great flight attendant great people"
Pros: "Plenty of room, on time"
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Cons: "Lack of legroom in economy"
Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Cons: "You charge me twice. Call me 416 888 4387"
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "The flight attendant was wonderful and was funny on the flight. Kayak kept me informed of all gate changes and delays."
Cons: "The Delta app did not update about any of my gate changes nor were they announced by the gate agents."
American Airline's is always great with me.
The flight and crew were great. The Milwaukee ground crew could use a little motivation to work harder and faster so we didn’t have to sit on the tarmac waiting to disembark.
Pros: "I like that all the chairs have working electric charger. Other airlines probably have this but it is important for me and they have this."
Pros: "Crew was good. Seat were comfortable."
Cons: "Don't charge for wifi. It should be free."
Pros: "It was my first time flying and the attendants were very nice and cordial on flight. I would love to fly again but next time with my children for a vacay."
Cons: "They could start by not allowing a non-compliant passenger ON THE PLANE. When he was already not compliant in the damn terminal. (Dude didn’t wanna wear a mask) forced the captain to circle back and screw our timing for our connecting flight. You might say, how can we blame AA, well, because they chose to allow him to become a problem and then exasperated it by allowing him in the damn door of the plane. Now we got stuck in Charlotte for the night. Nothing like being late for your Grandma’s funeral. Pathetic AA! PATHETIC!"
Cons: "Flight was 2 hours late, and forced a full on sprint to get to a very distant gate in Philly for layover"
Cons: "The plane was very old. It had cigarette ash tray in the armrests and bathrooms. It also only had three screens to watch movies. The headphone jack did not work properly and you could not hear the movie well. There were no screens in the chairs in front."
Pros: "Seat uncomfortable. I am an elite flier and was put in an n uncomfortable middle seat with no choice."
Cons: "Seat should with choice."
Pros: "I believe American forgot what customer service are. Their staff located at the airport is plain ignorant and could care less about helping you. They answered my questions, as if they were doing me a favor. Flight crew was professional, but cold. No one greeted us, as we boarded the plane."
Cons: "American should remember that people who board their planes are actually their customers!"
Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "AA has good in flight entertainment"
Cons: "1+ hour delay, could’ve left on time"
Cons: "Not comfortable seating bad food fruits were smiling and they made me to check in my carry on bag to charge $60 Will not recommend or travel international again with this airline"
Cons: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Cons: "Having a crew ready"
Cons: "Flight could have been on time"
Pros: "The food was pretty good and they served lots of wine."
Cons: "No in-flight entertainment on a 9 hour international flight (only live news), so we had to use whatever entertainment we brought ourselves. Also, there was no place to charge our phones. I guess next time I should prepare better for something like this."
Cons: "Traveling during the holidays is never fun and a flight with American International doesn’t make it any better. No personal entertainment system on board, no place to charge a phone, an overnight flight with lights on bright enough to read by and a seat clearance of about 1cm."
Pros: "Crew was great!"
Cons: "Isles for walking are way too small! I mean you can’t walk normally. I am 5’11” 195 lbs. not big but I have to move sideways down the isle. This is a very dangerous situation in a emergency situation. Something needs to be done. The seat space between the seats is another story"
Pros: "This will be my last flight on American. The seats are so narrow that I had a very uncomfortable flight, and I am a "normal size". I can imagine how uncomfortable larger people were."
Cons: "The seats are too narrow with little leg room."
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"
Pros: "How can you serve food like that."
Cons: "Drinks were fare , had to ask for seconds 10 hour flight. Where were they. I got up and got my own."
Cons: "Nothing was wrong."
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Pros: "Great crew. Boarding was easy."
Cons: "No snack options. No individual screens on an international flight!"
Pros: "Boarding was quick and organized"
Cons: "No face masks or ear protection made sleep difficult"
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Pros: "We arrived safely. We were late but arrived safely. When we had to spend the night en route, the customer service desk was very kind and helpful."
Cons: "Crew was grumpy and very unhelpful Lots of mechanical delays Kept being assured we would make our connections despite leaving late. In the end we had to change our route in order to have a chance at making it to our destination that day. Even that didn’t work though; we had to spend the night in Charlotte."
Cons: "A hot breakfast would have been nice."
Pros: "Comfort and roominess of seat, after switching seats with another passenger who requested it to be closer to her boyfriend. Great take off and landing. Crew was attentive. Entertainment system at each seat was awesome."
Cons: "Although the food was better on my trip back to NY from Rome, it was not the best."
Pros: "Great food, professional conduct"
Cons: "Couldn't control window tint after we left California"
Cons: "Seats are hard, narrow and generally uncomfortable."
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Pros: "Crew was friendly and efficient . Liked the option to upgrade to priority boarding, however."
Cons: "Always hard to hear what group is boarding due to poor quality of microphone at desk. Visual reader board would help."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "Los asiento demasiados pegado. Y el snack muy pobre"
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Cons: "Flight attendants"
Pros: "Staff members went above and beyond expections; accomodating some seating reassignment requests, charging customer phones, and being very responsive overall."
Cons: "It would have been nice to at least have USB chargers in economy class."
Pros: "Laura was very helpful and so was the gate agent."
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Cons: "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."
Pros: "Everything was ok."
Cons: "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
This flight never happened. We were not even in the airport because the connection was delayed hours past when this one was supposed to leave. Everyone knew it would be. But United didn’t say anything until they canceled it at it’s departure time.
My flight was delayed, then we couldn’t leave due to some issues and when I landed my luggage was left behind! Not the experience I was looking for after taking this flight.
The customer service was rude at the airport and than when we got home I had a item missing from my checked bagged
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Pros: "What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!"
Cons: "See above!"
Pros: "This plane has more space than larger plane, was more comfortable."
Cons: "Food could of had a better selection but wasn’t the worst I’ve had"
Cons: "I upgraded to first class in order to have a couple adult beverages but the flight attendant decided to hide and eat her meal before serving the passengers. We were more then Hal way before she made her rounds with drinks. Not a pleasant experience at all."
Pros: "Fast easy."
Pros: "Excellent customer service, flight attendants were responsive and attentive."
Pros: "Excellent food and service"
Cons: "Cabin very cold."
Pros: "Glad they had a direct flight."
Cons: "The seats didn't offer much room."
Cons: "They mentioned that the flight might be rough. It was not. I thought they might would offer us a to-go snack. They did not. Silly, I know, but I love air plane snacks!"
Cons: "Plane was delayed for over 2 hours and nobody from United told us it is delayed and for how long etc. Customer service not very helpful"
Cons: "Wish there was an option for me or even Lufthansa to resell the ticket I couldn't use. $500 wasted"
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Cons: "After 5 delays, 10 text alerts for boarding and gate chances flight cancelled with no rescheduling assistance. Did not have customer service representative tell us the flight was cancelled had to call 1-800 number. It was horrible."
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "It was very good for my first flight on a plane"
Pros: "Very puntual"
Cons: "On time"
Cons: "The price. It was a little expensive"
Cons: "I don't like this trip at all, when my mom arrive to make her check on they charge her 25 dolares for her firs baggage, when it was always free, it is not about he money it is about they didn't tell when you buy the ticket and she is 70 years old, she just have with her the necessary thats why I pay for her trip"
Pros: "I was extremely late getting to the airport due to traffic accidents. The crew held the door open for me after security let them know I was there. I am truly thankfull!"
Cons: "I chose Luthansa because I was traveling with a bike and they are usually good about not overcharging however after booking the flight, United took over the flight and they have very unfriendly bike policies (200 each way). Usually I will not fly United because of these policies, I think I am done flying any Star Alliance companies."
Pros: "Flight was wonderful!"
Pros: "Due to predicted snow in Philadelphia united made the flight change easy and I arrived in Philadelphia ahead of the storm"
Cons: "Flight was comfortable and united employees helpful and considerate"
Pros: "Ot was a short flight."
Cons: "Arriving in houston and having to walk in the rain on the tarmac, having a 3 hour lay over, Houston is in the opposite direction of florida from louisiana."
Pros: "Good non.stop to Costa Rica."
Cons: "Best flight to Costa Rica out of the tristate area."
Pros: "Flights were on-time."
Cons: "They made me checked the bag at the airplane gate and it took forever to get the luggage from the baggage claim once we landed."
Pros: "It was a very good flight, everyone was happy, so no complaints!"
Pros: "the pilot gave regular updates due to the delay. he was audible just as frustrated as passengers. but it was out of his control and his updates were appreciated. they let us off the plan instead of forcing to stay on for over 2 hours. offered free in flight entertainment for the inconvenience of the delay. it was a nice gesture."
Cons: "the choice of snacks. the delay the flight was over booked."
Pros: "I pray was a fast flight but it was very nice. Very roomy in the plane I was in. Very happy with everything"
Cons: "Plane caused delay"
Cons: "The flight was delayed over 4 hours. The seats are horribly uncomfortable. My flight was supposed to take off at 8:30 pm and it is past midnight and we are now taxing back to the gate."
Cons: "You have reached your limit on how tight you can pack the seats. I am 6ft. 1in. When I sit all the way back in the seat my knees still hit the seat in front of me."
Cons: "The fly was delated one hour"
Pros: "Never will fly United again. First flight left early and we missed it.second re-flight arrived late to get us so we arrived too late to get our next flight. Here we are spending all our money in airports and a cheap motel in Chicago in the rain instead of being in Florida with our family."
Pros: "The movie selection was great"
Cons: "The food was horrible"
Pros: "There is professional, courteous service from beginning of the flight to exit of one's final flight."
Pros: "Our flight was leaving very late, but we were able to rebook on an American flight that left a few hours later from Denver so we didn't miss our connection."
Cons: "It was verrrrry cold on the planes!"
Pros: "nice attendant"
Cons: "there was no entertainment and the seats were too tight."
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Cons: "EXTREME LACK OF LEG ROOM"
Pros: "Great staff. Great safety explanation. Smooth fight"
Cons: "Nothing. Everything was great. I'll definitely try to stick with united for my future travels"
Cons: "Delayed and messed up all of my plans"
Pros: "Very professional crew"