Daily cleaning, installation of cabin HEPA filters on flights from Bay City to Asia
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Scores according to KAYAK customer reviews
Pros: "Great crew."
Pros: "Everything about the flight"
Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"
Pros: "Safe trip and very nice crew."
Cons: "Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized."
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "The crewe members were great."
Pros: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Cons: "No US carrier seems able to master smooth boarding without standing waits."
Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Pros: "Crew was great"
Pros: "We flew first class, so the legroom was good, and the sets weren't narrow as they are in coach."
Cons: "Flying first class domestically now is really more like flying coach used to be 20 or 30 years ago. It's very basic, and the extra cost is simply for a bit more breathing room."
Cons: "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
Pros: "suites in business class were nice but doors were not functioning very smooth"
Cons: "The plane was very hot during flight and could not be adjusted according to the crew. Exactly the same flight last month was much more comfortable"
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Pros: "The closeness of the airport in proximity to my house as well as the ease of finding your gate and boarding."
Cons: "There were so many passengers and such a small plane. There was NO leg room and the lady in front of me wanted to recline her seat, when I’m already claustrophobic to begin with. It was hot and the air above our head was barely working. There was one flight attendant who was blatantly rude to an elderly lady about her bags under the seat before the flight took off. To make this all worse, I had to suffer through all of this discomfort for over an hour for a 25 minute flight."
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Pros: "Food and entertainment not applicable"
Cons: "There was nothing I didn’t like."
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Pros: "Great flight attendants and very clean"
Cons: "Too cramped. No leg room"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "Everything was great from boarding to landing."
Pros: "The kind bars"
Cons: "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
Pros: "Food was plenty."
Cons: "Long security lines at Logan. No free WiFi"
Pros: "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
Cons: "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Cons: "Condition of the airplane"
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Pros: "Staff were great.. landed smoothly"
Cons: "Efficient and comfortable all I ask for"
Pros: "Arrived on time crew worked had"
Cons: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Pros: "No delay and the flight was ahead of the schedule (arriving)."
Cons: "The airplane was too old and seats were too crowded."
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "On time,smooth good servive"
Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Pros: "Crew professional and courteous"
Cons: "5 flights cancelled, poor communication, total chaos in rebooking, lines 5 hrs long to get rebooked."
Pros: "The attendants were friendly and helpful. The seats were comfortable and the entertainment was good."
Cons: "Flights too close together, didn't allow time for transition go gate and a break before getting on another plane"
Pros: "Crew was VERY friendly and helpful."
Cons: "No changing table in restroom made it hard to change infant."
Pros: "The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on..."
Cons: "I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude."
Cons: "Very long delay leaving Shanghai. Was 90 minutes late arriving in Tokyo, so I didn't have time to run into Narita town for some real food as I had been planning."
Cons: "Delays, delays, delays. :("
Pros: "Nice big plane, good movies, good overhead storage"
Cons: "Better food"
Pros: "The crew was outstanding and the flight on time."
Cons: "One of the bathrooms was not working properly so everyone had to do with two bathrooms."
Cons: "No meal service, old entertainment system."
Pros: "No delays all on time United gets A+ for service"
Cons: "Flight was canceled and I was left stranded."
Pros: "It has Directv"
Cons: "The landing was terrible, the airplane bounced very high as soon as it touched the ground"
Cons: "Legroom, bin space, food"
Pros: "The pilot and stewardess were very pleasant to chat with the stewardess was sweet, pleasant to chat with. All around enjoyable She likes her job as does the captain."
Cons: "I fell getting out of my small seat breaking my glasses and hitting my head on the top of seat’nnn"
Pros: "Crew was friendly."
Cons: "Flight delayed!"
Pros: "The aircrew on my flight to Washington was courteous and efficient. It was a red eye so mostly slept. I understand why the seating has become more cramped and can accept that."
Cons: "The ground crew at the United station at LAX were outrageous. They told me they were tougher than other airports, and they harangued the Economy passengers actually telling them that the Economy ticket didn’t allow them anything. “That it wasn’t worth buying an Economy ticket.” Why do they sell them? These people need some serious customer relations retraining."
Cons: "Like so many others, my flight was delayed. This was due to the scheduled pilot calling in."
Pros: "See above"
Cons: "see above"
Cons: "Terrible service. Flight delayed (two hours)."
Pros: "The pasta was great."
Cons: "Halfway through the flight the entertainment froze and could no longer have access."
Pros: "I like that this flight got me from where I was to where I wanted to be and back."
Cons: "The way back took way longer then scheduled as my flight was delayed, again. I didn't get home till 3 am and had to work the next morning. Not happy about the delay. Also, I booked 8 months in advance and friends I met with on the trip got their airfare for half the price and booked only a few weeks before. They said I paid way to much, but since I do t fly much I guess I'm the sucker, cause I had no idea."
Cons: "Noisy intrusive kids-clueless parents no help from crew"
Pros: "i eventually got to SF"
Cons: "The flight kept getting delayed and they wouldn't tell us why. There happened to be a line forming at the counter and when i asked an employee why people were lining up, all that i got in reply was "because the flights delayed". Thanks...i had no idea"
Cons: "internet & movies intermittently worked"
Cons: "Kind of hot on the plane"
Pros: "Good crew and service"
Cons: "Why do the exit rows get filled with pilots and flight attendants. If you are looking at a brand experience for your paying customers, we should be bumped up to at least better leg room in the exit row while your crew takes the cramped seats we were sitting in. Just a thought"
Pros: "The staff was very friendly and professional. The flight also arrived early."
Cons: "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
Pros: "The steward was very helpful, when we were stuck on tarmac for thirty minutes, she helped with my next flight showing me how to reach next gate in time to board."
Cons: "Stuffed into seats. The three seats where there is only room for two is absolutely terrible. Average people have shoulders not of a nine year old. The middle seat is ridiculous."
Pros: "The crew was great."
Cons: "We had a long delay with the cabin so I missed my next flight."
Pros: "On time service, nice new plane."
Cons: "Want free WiFi."
Pros: "First class trip all the way loved it will fly again to Oahu if it's first class again"
Cons: "Again the entertainment did not work"
Cons: "Seat are very cramped. I'm short and hardly ever complain about leg room but it was terrible."
Cons: "Flight delay"
Pros: "One of the best flights I have ever been on! Everything was right on time."
Pros: "Boarding I guess was good. Flight was on time and arrived early in San Francisco."
Cons: "This was not a Luftansa flight, it was United. The crew was okay, but were not very good with putting any effort in for the passengers. The entertainment systems were clunky, slow and unresponsive. They looked old and/or just poorly designed or implemented. Could have just been cheap? Mine froze during the flight and never worked after that. The food was some of the worst I've ever had on a flight. Don't choose the vegetarian option unless you want an upset stomach. Seats were cramped and uncomfortable, but at least we got a clean blanket. They kept the plane cold for some unknown reason, so we needed it."
Pros: "Great attendance kind courtesy"
Pros: "Attractive staff very professional."
Cons: "No leg room and tight seats. Adequate but a tight fit. We travel with my husbands 72 lb lab seeing eye dog and we really needed a free area for him, but he was able to squeeze under. This was very uncomfortable for us. They offered the aisle row person a chance for another seat in the rear, which of course was declined and I can't fault her."
Cons: "Custermer service for United is terrible. Not impressed at all."
Cons: "The seats are the most uncomfortable we have experienced."
Pros: "The flight from Charleston was uneventful"
Cons: "There was no problems flying from Charleston to Dulles"
Cons: "Typical horror story... Lied to by gate attendants... Hours late to destination with no apologies... Essentially got totally screwed without reimbursement."
Pros: "On time"
Pros: "The crew did the best they could under the circumstances"
Cons: "That it took 13 hours for a 'non-stop' to get from LV to Newark"
Pros: "Very comfortable seats and great flight crew!"
Pros: "Easy going"
Cons: "Paying for food and entertainment, should be included in the ticket."
Pros: "Very satisfied."
Pros: "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
Cons: "The screaming kid kicking the back of my seat the whole flight."
Cons: "Service is not what it used to be!"
Cons: "Food need more variety"
Pros: "Entertainment was good... Kept me engaged... Crew were reasonable with their service"
Cons: "Food tasted horrible. I have travelled in multiple airlines in the past including British Airways, Emirates, South African, Delta and more. Food is by far inferior to any of the other airlines."
Pros: "Fast, friendly, on time"
Pros: "I liked the service of those on my return flight more then my departure. I also was grateful for the service of the lady who booked me on another flight free of charge after I missed my initial flight."
Cons: "The attendants in my departed flight seemed to never bring me any drinks and overlooked me intentionally. Never faced this before but then it's United, why am I surprised?"
Pros: "I loved the crew, everyone was very nice. And the flight was great too. I will be using United Airlines in the future for my flights."
Pros: "Ptice of tckt"
Cons: "Not departing at the schefullef time."
Airlines flying from Bay City to Asia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Bay City to Asia
Masks required on board, masks provided on flights from Bay City to Asia
Social distancing seating
Middle seats unavailable to book on flights from Bay City to Asia
Testing for antibodies, testing for symptoms for flights from Bay City to Asia
Waiving of change fees. Search flexible flights from Bay City to Asia