Daily cleaning, installation of cabin HEPA filters on flights from Belize to New Orleans
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 993 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 22 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Not much"
Cons: "Our flights got delayed from Belize city and lost all connections. Had to sleep in the airport. Very disappointed with American Airlines. Will avoid in the future."
Cons: "Bumped from first class to coach."
Pros: "Crew was very nice."
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Cons: "Poor comfort"
Pros: "Almost nothing."
Cons: "Communication in delays (we ended up being delayed for 13 hours in incremental delays), poor planning, lack of knowledge at the operations level around how long crew has worked, boarded the plane then unboarded the plane as the pilot decided he wanted tea, staff unempathetic and dismissive"
Pros: "During boarding the first class cabin attendant gave me water so I could take a pill I had forgotten."
Cons: "Lav could have been cleaner. Boarding area at airport is small and crowded for all airlines. Stairs to aircraft instead of ramps."
Pros: "The crew was friendly and helpful!"
Cons: "There were no headrests for sleeping or TVs on thr airplanes. Also the flight departure time kept getting pushed back and ended up leaving over and hour late as did our last flight with american."
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Cons: "They lost and cant track my baggage. Very poor customer service."
Pros: "Fast quick flight. Bags out quickly."
Cons: "Seats are far too cramped for someone who is 6,2."
Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
Cons: "inadequate ventilation"
Pros: "Free upgrade despite the delay so it was great."
Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
Cons: "It was completely unclear where to check in, Staff extremly unfriendly. At the check in counter, on my question if we can get two seats at the aisle the lady immediatly shouted to me I have to pay 93 $ per seat. In the end she gave us two diffrent seats in diffrent rowes and in the middle. In the plane ,enough seats were free so we got what we wanted in the end. Service on board was excellent. The onground service was so terrible and mean, that I will most certainly not fly AA if possible"
Pros: "Attendants are always friendly; always a peaceful travel event"
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Pros: "Paid extra for more legroom"
Cons: "No Free WiFi"
Pros: "The 777-300 is a beauty. So spacious! Traveling in the main cabin of this plane feels like you're in first class compared to other planes. Great in-flight entertainment. Clear communication from captain and crew. Overall, the best plane ride I've had in the last 5 years."
Cons: "The boarding process seemed a little unorganized but not a huge deal."
Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
Pros: "Old plane had bigger seats"
Cons: "Flight attendants were ok, plane was super old and made weird noises"
Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."
Cons: "Middle seat and one of the last ones on. Enough said"
Pros: "GSP easy to navigate- easy option for WNC travelers"
Pros: "I made it safely to my destinations and in a timely manner."
Cons: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"
Pros: "The FAs on this flight were nice, engaging and caring, the way they should be, so I was happy about that."
Cons: "There was a teenager in front of me that was turning back every few seconds and made me nervous what she was looking back for. Then, there was an elderly woman sitting right next to me that kept pushing me every time she'd get out her tablet, pills, pocketbook, etc. By the end of the short 2-hour flight, I've had it with her."
Pros: "American did a good job. DFW concourse was ice cold and the speaker system was terrible could not understand a word she said. Very obvious DFW is outdated and tired airport."
Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Cons: "I bought some items when I was in Belize I get to Dallas to check my items into my bag and American Airlines has one person checking in bags and one guy standing in the hallway with a red coat on telling us where to go so I stood in the line for and hour and ended up loosing my items and missed my flight so I'm on a seven hr wait cause American Airlines can't get bags checked in on time"
Pros: "Captain and crew were capable and friendly."
Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Cons: "seats were very uncomfortable"
Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
Pros: "Mostly everything"
Cons: "More snack options."
Pros: "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
Cons: "I didn't like the snack what I get."
Pros: "I sat in seat 2A. Excellent food and service. Flight was smooth."
Pros: "power outlets & TV"
Cons: "crew was cranky"
Cons: "United on-board Wi-Fi wasn't available on this plane for this flight. 2.5 hours wasted..."
Cons: "Need power supply for passenger seats in Economy Plus."
Pros: "Even with a nearly hour delay to switch planes, the captain and crew were very good at keeping people informed of the situation. The plane we were supposed to be on was having mechanical issues and rather than waiting until we were boarded and sitting on the plane until the issues were resolved (which coincidentally happened on my earlier flight for 1.5 hrs) the stopped boarding, which made a bad situation a little less crummy."
Cons: "Being delayed an hour for an red-eye flight sucks no matter what the circumstances, but better safe than sorry"
Cons: "Super uncomfortable seats"
Pros: "Boarding was easy crew was pleasant. Shouldn't have to pay extra for tv, ticket prices are high enough as it is!!"
Cons: "No leg room which isn't good for circulation on a 4 hr flight!"
Cons: "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
Pros: "The crew - very friendly."
Cons: "Contestant delayed flights. Cancelled flights. Overbooked flights. Threats to cancel flights if people didn't board quickly. And on top of that 60+ people without baggage that was lost.."
Pros: "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
Pros: "Very late - no communication from gate agents."
Pros: "Besides being tired and walking what felt like 3 miles to new gate I have not issues to report."
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Pros: "Smooth flight, on time. Older model plane compared to my first United flight but its more comfortable because the seat spacing isn't cramped the way they are on the newer model United planes. Immediately felt the difference (my knees weren't up against the seatback in front of me)."
Cons: "Older plane"
Pros: "The surprising extra legroom from economy seats."
Pros: "The crew on this flight looked miserable."
Cons: "Basic economy not aloud a carry on bag. Charged for a checked bag. The TV programming was an extra charge as well as the drinks."
Pros: "United terminal in Houston is very nice"
Cons: "Narrow, uncomfortable seats."
Cons: "I was informed at check in that I could not bring a carry on bag. Therefore, I had to pay to check my bag. However, all other passengers on the plane brought carry on bags. Then, upon arrival in New Orleans, my bag failed to arrive. My bag was still in Chicago."
Pros: "Crew was very pleasant & helping. There was a gentlemen I sat beside with a service dog the size of a horse! He (diesel) was a gentle giant. The crew were dog lovers so they took care of diesel like he was a rock star!"
Cons: "No entertainment"
Pros: "Pilot communicated everything"
Cons: "Late takeoff"
Cons: "Very uncomfortable seating!"
Pros: "The crew was very nice."
Cons: "My group got separated, as well as a few other groups I saw. There was no effort made by the airport staff to accommodate any of us."
Cons: "Issues with crew delayed the flight. I was further delayed getting to my destination because they forced me to check my bag."
Cons: "Being wedged in the middle seat after two overseas flights and seeing stand-by passengers in isle and window seats in rows ahead of mine... no, I did not appreciate that. In other words, UA is accomodating stand-by passengers before accomodating customers who have purchased tickets. Try sitting in a middle seat after two overseas flights... especially as a tall person with no knee space and a super-uncomfortable seat with the headcushion area reaching only your neck. Those seats were clearly made for folks under 5'8"-5'9"."
Pros: "On time. Comfortable"
Cons: "The plane being overbooked, having to check my carry on bag. Making me late to my event having to wait at the carousel."
Pros: "Wish all the major airlines would have more flight options from ORD and MSY, but all went well"
Cons: "Fast and painless"
Pros: "Ahead of schedule"
Cons: "The child behind me kicking me"
Cons: "Seats felt like lawn chairs. Horribly uncomfortable flt Over booked Flt by 3 passengers. Finally gave one family $3,600 to not fly. Maintenance delay multiple times"
Pros: "Smooth flight"
Cons: "Flight attendant was rude to middle eastern woman. Thought her behavior was unnecessarily rude when dealing with a woman who didn't speak English."
Cons: "Flight cancelled at last minute because of "lack of available crew"."
Pros: "Easy boarding. Pleasant crew"
Cons: "Food selection poor. I dozed off and was not asked if I wanted a drink. Flight delayed over an hour."
Cons: "The seats were too small no leg room"
Pros: "Crew was excellent. Beyond making sure we were comfortable."
Cons: "Same comment as above"
Cons: "Still not in New Orleans"
Pros: "Stewardesses were new hires, but still decent with their service."
Cons: "Flight left an hour late with no clear explanatiom, making it really difficult to get home at the time of arrival."
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Cons: "2-3 hour delay kept delaying, snack was nasty, drink yeah right it was a sip. They take a can and split it between four people. So unorganized and rude."
Cons: "I enjoyed my flight!"
Pros: "The flight was very short. Loved it"
Cons: "My Ears hurt after the flight was over."
Pros: "Flight took off promptly & landed early"
Cons: "Paid a lot more than I did for the same flight via delta with half the amenities. Crew not particularly friendly"
Cons: "My direct flight to New Orleans was canelled forcing me to arrive five hours late for my ride from the airport."
Pros: "Love the customer service and friendly staff"
Cons: "My two seats were not together and river landing very rough"
Cons: "They charge for everything! A $400 flight ended up costing me $540."
Cons: "Lies about when we would leave. Next time just be honest about the fact that we didn't have a pilot instead of stringing us along for 9 hours."
Pros: "Comfortable chairs"
Cons: "There are no TV's and there are no snacks"
Cons: "There is delay in both airport for security check ! No more people to do it ! 1 hour waiting in line was very dissappointed"
Pros: "Late flight. Slow to board Given middle seat"
Pros: "Flight attendant on PA had beautiful speaking voice"
Cons: "Turbulence precluded cabin service"
Airlines flying from Belize to New Orleans have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Belize to New Orleans
Masks required on board, masks provided on flights from Belize to New Orleans
Social distancing seating
Middle seats unavailable to book on flights from Belize to New Orleans
Testing for antibodies, testing for symptoms for flights from Belize to New Orleans
Waiving of change fees. Search flexible flights from Belize to New Orleans