We have always flown with Alaska when we can. As they have great customer service. This trip we had to transfer to Air LINGUS in Denver to go to Dublin. That’s where things went bad! Our checked luggage didn’t arrive. The process to make a claim was way more complicated than it should be. It took 5 days to recover our luggage. The whole time we couldn’t talk to a real person who could tell us anything. The whole time Alaska blamed Air lingus and vis a versa. No one seemed want to help us. That was the worst part.
I'm a platinum member with American Airlines, however, my ticket did not display status and thus I did not board with an early group. I traveled with my two daughters and we were given a row of seats that did not recline. Not the treatment I would have expected for a platinum customer. The flight was also a bit late leaving Portland. Also on my flight to Portland we were not given premium seats. In fact, we were in the last row of the aircraft.
I was at risk of not getting on the flight, as when I presented my boarding pass at the gate, it showed me as not having checked in. I was sent to the desk as the last of the other passengers boarded. The agent there said he could see that I had done all of my part and allowed times recommended, but it showed me as not checked in and he couldn't figure out how to correct it. He actually asked them to hold the flight as he struggled with it. He called for support, someone corrected it, and he printed boarding passes for both flights to reduce further issues. I did get on, and needed to ask someone to exit my seat.
We had a birthday one day off and almost missed the plane Our fault
5 hour delay from Portland to Newark. Boarded and then were told we had to get off and wait five hours for flight. No food vouchers or any other compensation because they said it was an air traffic control issue. Plane is bare minimum like a discount airline. They have free entertainment but you have to get to it on your own device no screens in the seats
Alaska app and website had numerous problems so couldn’t get boarding passes or check seats
Very good. Gate personnel were excellent flight attendants were also able to change my seat at the last minute everyone, courteous, polite, and.
It was horrible. Last minute gate change, delays, more delays and then we had to wait for a stweardess to onboard. No explanation for the wait. No apologies. We got to RDM way past schedule @ 1:30 am!!!! Stressful and exhausting. We'd avoid flying Alaska ever again.
On time, smooth take off and landing, efficient boarding. Gate staff excellent, stewardess grumpy, but civil enough.
No WiFi available. It was too late to order food also. Guy next to me was huge (not fat) so had his shoulder & thigh next to me the whole way. Plane was delayed leaving PDX due to 8 other planes waiting. Not my best Alaska airlines flight.
I was unable to get a check im and get a boarding pass. I tried at the desk of the flight operator Alaska, was told to go to Hawaiian and almost had to go back to Alaskan. In the end inwas told to go thru security and directly to the gate without checking in. It would have been more helpful to have the details rather than walking all over the terminals trying to check in.
Nothing. Fare didn’t allow seat allocations. So we were stuck in the middle . Not good for 77 to 80 year olds. I was stick on plane. Taken off the plane before take off and ground staff told me to google where a hospital was to get a clearance to travel again. Left on own at airport ti fend for our selves. Also was charged for baggage, also I was not aware. I think booking through a third party, such as yourselves, doesn’t allow any for considerations when allocating seats.
I booked on Hawaiian and was bumped to an American airline flight in a different terminal. I was traveling with my two kids and told to take an air train to check my baggage in. We were given the last three seats in front of the toilet. Never flying Hawaiian again. Totally unreliable.
Good except that I couldn’t change seat and made me wait untill I checked in
The middle name gave us so much issue at check in we had done middle names when booking but Hawaiian/Alaska don’t recognize the middle names and gave us problems at check in. We have never experienced that before.
Everything was great except for the delayed flight times (it was delayed twice).
I was booked thru Hawaiian Airlines (HA) on Kayak in February. I got 2 confirmation emails from Hawaiian Airlines in February. Even though the flight ticket informed me the flight was marketed thru HA and operated by Alaska Airlines (AA), I was never given any confirmation codes or anything from Kayak or AA to check into my flight online ahead of time. They also couldn't find the HA flight number I was given on their website and was told my flight did not exist unless I searched thru the AA website for flight details that was similar to the info HA gave me. The only way to check into my flight and make sure the flight still existed required me to get there 4 hours early. When I arrived at the airport, HA desk told me to go to AA desk. First AA desk redirected me to another desk, second AA desk told me to find someone with an iPad, and finally the iPad rep was able to help me. I also had to chat with AA reps online the night previous to my return trip because the same issue occurred.
Traveling with my 90 year old mother, the boarding process was great, the gate crew was very helpful and friendly. One of the flight attendants was kind enough to assist her to and from the restroom mid-flight and cater to any requests she had. I wish I flew Hawaiian Airlines more often, it was a great trip!
I did not board neither one of my flights because It got delayed and I had to be at my destination at a certain time
We were delayed at the SD gate for close to an hour before we were allowed to depart for SJ. Reason given was inadequate ground crew to move the plane from the gate.
Boarded plane and then delayed 1.5 hours while on the plane
Survey sent before we actually left. Delay after delay. Now a crew problem.
I love flying with United. Unfortunately, I flew on an older plane with minimal upgraded technology (no Bluetooth functionality or handy charging ports). Otherwise, the flight was great and even arrived early.
They changed my seats after I checked in and I was stressed from the time I saw that information until just before boarding, when the gate attendant fixed it, but it shouldn't have happened. And if it couldn't be prevented, then the people on the phone I spoke with should have done something to help, which they did not, nor did they offer me compensation, just meaningless apologies.
Horrific. They missed my connecting flight to San Diego. I didn’t get there until Monday at 9am when I had a mandatory court settlement conference scheduled at 6am since we had parties on the east coast. This caused many issues. All because United apparently forgot to hold the doors open until my flight landed that only had a 10 minute delay. This was the last flight to Southern California. So I couldn’t even rent a car to finish the trip. United cannot be trusted when traveling on specific days and times since weather didn’t have anything to do with the delays.
My flight was delayed a very short period of time but they did not hold my connecting flight to San Diego, also through United. So they closed the doors before we got off our plane. They would only have to help the door open for another five to ten minutes. So I missed a court deadline for a manditory mediation settlement conference for my client. I had to get an associate to be there in person and be on the phone with him relaying what he needs to do the entire time. The court was very upset with me and so was my client. United cannot be trusted.
Very rough getting into denver. my kid threw up it was so rough.
We were given vouchers we couldn’t use with a 5.5 hour delay
Cramped seat even in economy plus seat 10A. Over booked flight, no space for the bags
Why wasn't this flight departure scheduled eith another crew so that it could leave on time? When we arrived in Denver we had so little time between flights we had run to the connecting flight. We should received some credit for the inconvenience.
