3 of the 4 legs of our trip the crews were awesome! 1 leg the trip attendants were rude & dismissive, didn't even greet us when boarding even though both myself & my husband said hello directly to them when we boarded.
Was disappointed not to have known Alaska Air offers no music, no flight aware, no films.
The plane was to narrow. Uncomfortable seats.. Kayak is Awesome!
There was an issue with the plane and it was late getting in. This caused me to miss my connecting flight from PDX to BOI. I had to ask if they would provide me with a food voucher and they did but didn’t seem to concerned about my delay.
The room for legs is adequate for a 6’ tall man and the flight was comfortable. The cabin is clean and the crew is very friendly and pleasant.
The stewardess are very nice and pleasant, Someone onboard had a medical attention, and they attended that person non-stop all throughout the flight, and yet, did not forget to serve and help other passengers.
I didn’t go, and can’t use a no refundable ticket.
My Alaska Airlines return flight, although worked out in the end, didn't start off well. The initial plane that my family and I boarded was grounded because of a mishap that happened to one of the engines and everyone on board had to disembark the plane. Thankfully we were accommodated with a another plane but our initial flight was supposed to have departed at 11 pm San Diego time for Orlando but instead we ended up leaving at 1:40 am San Diego time. All Passengers were informed that part of the delay was that the plane had to be inspected by the captain, the food had to be stocked and the individuals responsible for fueling the plane left for the evening and had to be summoned to return to fill up our. The Alaska Airlines crew at the airport and on the plane were awesome and apologetic. I know that the crew wasn't responsible for the mishap of the engine but I think in the future the airline should offer a complimentary drink or (1) item of food other than pretzels, nuts or chips to all passengers since we're not to blame for the extreme set backs. The airline in general is good and I recommend to all flyers.
Food was terrible, noisy plane & would never pay to fly first class again. Seats in regular price are too small, no leg room & center aisle much too, too small. Seats in 1st class larger but not comfortable.
Crew was rude and passive aggressive when i told them I didnt want to check my duffel bag. Then a crew member slammed my bag to the side when organizing the overhead compartment. The plane had worn leather seats with no infotainment. Plane landing was noticeably rough (this is the one year ive flown multiple times and out of american and delta this was the worst). The only redeeming quality is that we were noticeably earlier than we should have been.
Definitely a southern flavor. Cordiality was evident even though no drinks or snacks were served.
No service flight that took 5 hrs and a stop at an unscheduled airport. Crew and pilots did their jobs
I continue to be satisfied with Delta’s excellent service out of LGA. The digit id works well and gets me through security in no time. Whenever possible, I choose Delta.
Was revoked with Jet Blue due to delay from Kenya Air
Everything could and should be better. We are paying for, it's not a favor, it's a service and should involve quality, responsibility and respect.
Overall Good! The weather delayed our takeoff from Atlanta and our arrival in Miami! If Mother Nature can mess up a flight she will do it every time!
N Everything was perfect from boarding to assistance to baggage in Tampa
Snacks and included beverages were appreciated. Boarding went smoothly. Plenty of overhead bin space. Seats get very uncomfortable after a couple of hours. After waiting 10 painful minutes for my walker, a very nice Delta guest agent pushed me in a wheelchair to the gate. It was finally delivered to me after another 15 minutes . Our checked bag was on the carousel long b4 I was able to retrieve it. Fortunately it was still there but somewhere along the way the straps we used to secure it were removed and and were not reattached. Wish I had made note of the agents name.
The whole experience was excellent. As it most often is with Delta
We waited an hour on the runway to get a gate in Orlando
The entertainment is a bit limited, it would be better if they added some games to play besides the movies and tv shows. But the seats are comfortable and the crew is polite
This planes staff was top tier. Everything went great and had a great flight home.
Food was great. Staff was phenomenal. Seats were a bit hard and could use a lot more entertainment options as far as movies to choose from. WiFi was good. Overall great trip.
This was an overnight flight, and in the morning they did know coffee service. How you can throw passengers in a San Francisco airport at 5:40 a.m. in the morning and not giving them Coffee is a crime.
Our flight was delayed several Times due to mechanical issues. Although I understand this may happen at times, it was very inconvenient and we had to book a hotel for an overnight stay. We were traveling with my 3-yo grandson and waiting at the airport from noon until 6:30pm with no reassurance that our next rescheduled flight would depart, we had to decide what’s best for him. A day later, I found out that I may be able to demand compensation if my flight is delayed more than 4 hours. I will hav to read the fine print next time.
The pilot had to extend the flight time from san antonio to Houston to burn off fuel. This caused a lot of unnecessary stress since we had a tight connection to Aruba. And with no other flights going to Aruba we were worried about spending a night in Houston. We had to to run to our connection because of the flight crews mistake. Not happy.
Horrifying Almost 2 million miles. Bring your own food and drink. One coffee or drink every three hours. Have to order meals on app more than 24 hours ahead Tiny and dirty bathrooms
Left an hour and a half after the listed time. Up side was it had TV screens on the seat.
The flight was delayed from take off because only one runway was operational in San Francisco.
I've been flying American mostly, and it's been very frustrating. This united flight makes me realize maybe the issue isn't flying, but the airline. United was a significantly better experience. The plane was more comfortable, with a normal amount of leg room (vs the ridiculous reductions AA has made), more comfortable seats, screens to watch movies. It was a much better experience!
