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Cons: It was just the weather. I don't handle turbulence well. Delta crew was amazing as always.

Cons: Delta One screens are a bit small.

Pros: The crew was so nice and funny!

Cons: The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it.

Pros: Empty row!

Cons: Movie selection More new releases

Pros: I eventually got where I was going

Cons: Everything? Every single flight was canceled or delayed with really weak excuses. Really shameful customer service too.

Pros: for economy on an American carrier it was fine.

Cons: American carriers just aren't as good at international as non-american carriers. Seats/food/entertainment/overall experience just not as good. Pick an international carrier when you can

Pros: 787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about.

Cons: The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket.

Cons: Excellent keep doing what you do.

Pros: Nothing n

Cons: Again - door broken on connecting flight as was the first leg. American needs to better maintain their planes. This is ridiculous

Cons: Feeling of being cramped

Pros: seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen.

Cons: prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food.

Pros: The flight was good.

Cons: The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of.

Cons: Bring back the Narita to Minneapolis.

Pros: Friendly crew. Landed early.

Pros: The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice

Cons: Quicker way to get off plane

Cons: Faster lines at check-in. More courteous security personnel

Cons: baggage was not transported from BA flight to London to the BA flight to Glasgow

Cons: British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE

Pros: delivered as expected

Cons: drink cart earlier and more often

Pros: Flight was comfortable and crew was very helpful!

Cons: Be on time!

Pros: Nothing. United has a long way to go.

Cons: Food is terrible. Honey nut cheerios is the only cereal choice, great for diabetics.

Cons: Flight attendant was not helpful with large package

Pros: I eventually got where I was going

Cons: Everything? Every single flight was canceled or delayed with really weak excuses. Really shameful customer service too.

Pros: Ronald our flight attendant made our first flight experience to Europe great. He was amazing.

Cons: I would not change anything.

Pros: They were great & super friendly!!

Cons: Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher...

Pros: On time departure and smooth landing

Cons: More leg room. Stop nickel and dining passengers to appease investors. Delta is an evil corporation

Pros: The crew was great.

Cons: Nothing.

Pros: Very little to like with the airline or the flight

Cons: The crew was ok but missed picking up trash from several travelers near me so they had to keep their trash in hand or with the tray still down for landing! The seats were terribly uncomfortable. There were no amenities (power/wi-fi/entertainment), they ran out of food options.

Pros: Crew and food

Cons: We were delayed an hour and when we arrived late no one was there to meet us at the gate. We had to wait to deplane.

Pros: Flight crew was ok.

Cons: Bag check was $30, "self service", then directed to wrong line to drop. Flight delayed 3 times and an hour and a half. Jam packed plane. Pay for seats. This is discount airline tactics, not a strategy/market American Airlines presents itself as. Why pay premium if, in the end, they are no different?

Cons: Offered entertainment

Pros: Ronald our flight attendant made our first flight experience to Europe great. He was amazing.

Cons: I would not change anything.

Pros: Ronald fight attendant made our first time to Europe trip very pleasing. He was amazing.

Cons: nothing everything was perfect.

Pros: New plane with great overhead bins and comfortable seats and pretty empty!

Pros: 787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about.

Cons: The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket.

Pros: American airlines bad service

Cons: Better Customers service

Pros: The seat and entertainment were good!

Cons: The female flight attendant in business had a serious attitude problem! She made us feel that she was doing us a favor! My wife never received her coffee or her silverware. I had to ask the male flight attendant who was very courteous.

Cons: In a perfect world, no 2-hour delay.

Cons: baggage was not transported from BA flight to London to the BA flight to Glasgow

Pros: All the attention bestowed upon me

Pros: The plane left on time and arrived early.

Cons: Horrible boarding experience. We were not offered a choice of seats when we checked in and had to wait at the gat

Pros: The plane was nice and the entertainment on the flight was great! Flight crew very friendly.

Cons: Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it.

Pros: Don’t wait to much

Cons: Worst flight experience of my entire life.

Cons: Excellent keep doing what you do.

Cons: Nothing

Pros: Ronald fight attendant made our first time to Europe trip very pleasing. He was amazing.

Cons: nothing everything was perfect.

Pros: Excellent crew (not bossy, obnoxious and officious like UA), on-time, easy boarding.

Cons: Nothing. This was an excellent flight.

Cons: Avoid a 3 hour delay.

Pros: The seat and entertainment were good!

Cons: The female flight attendant in business had a serious attitude problem! She made us feel that she was doing us a favor! My wife never received her coffee or her silverware. I had to ask the male flight attendant who was very courteous.

Pros: Most people had movies and other things to entertain themselves with via rear seat displays.

Cons: My rear seat display never worked, though I complained about it at least 6 times during the flight. Nothing was offered to aid or fix the problem besides the stewardess saying she'd reset it several times.

Pros: for economy on an American carrier it was fine.

Cons: American carriers just aren't as good at international as non-american carriers. Seats/food/entertainment/overall experience just not as good. Pick an international carrier when you can

Pros: I eventually got where I was going

Cons: Everything? Every single flight was canceled or delayed with really weak excuses. Really shameful customer service too.

Pros: Crew was very nice.

Cons: A choice between pretzels and other snacks.

Pros: It’s ok. The airplane is not comfortable. It’s old and small

Cons: N/a

Pros: Nothing horrible service

Cons: Everything

Cons: It was all good ✈️

Cons: Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight.

Pros: The crew was great.

Cons: Nothing.

Pros: Crew was very pleasant.

Cons: Flight was extremely late arriving.

Pros: for economy on an American carrier it was fine.

Cons: American carriers just aren't as good at international as non-american carriers. Seats/food/entertainment/overall experience just not as good. Pick an international carrier when you can

Pros: The entire process was a breeze

Cons: Seating very tight. Difficult to get in and out, or to get your things from under the seat.

Pros: Boarding was fine and crew were friendly with one exception. The in flight entertainment is great idea, except that the wifi went down mid flight, mid movie.

Cons: First and foremost seats are very uncomfortable. Would expect American to realize that passengers will be sitting for 9 hours and the seat needs to have some cushion. Could not get comfortable so could not sleep. Most of the crew were friendly and courteous, but was the 1 who was less so. Wifi quit

Pros: On time

Cons: WiFi didn't work

Pros: Nothing, the flight was cancelled and we missed our friends 70th birthday celebration.

Cons: Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation.

Pros: Seat to tight

Cons: Better pricing

Pros: Ronald fight attendant made our first time to Europe trip very pleasing. He was amazing.

Cons: nothing everything was perfect.

Pros: We did not have to wait long for our luggage.

Cons: Our flight was delayed over an hour.

Pros: Love the ability to watch films on my device by way of United WiFi

Cons: Better snacks

Pros: for economy on an American carrier it was fine.

Cons: American carriers just aren't as good at international as non-american carriers. Seats/food/entertainment/overall experience just not as good. Pick an international carrier when you can

Cons: Try to keep the flights close to schedule and be honest about the delay.

Cons: Seats are very close together and when someone reclines the lap tray is on your lap. Nothingnthe crew can do - since it comes from upper management

Pros: United does it better than low-cost carriers

Cons: Not worth the additional cost over low-cost carriers

Pros: Crew was very nice.

Cons: A choice between pretzels and other snacks.

Cons: Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background

Cons: More leg room.

Cons: Delta One screens are a bit small.

Pros: Amazing Crew and had a real airplane to ilm for a change!