Boarding stuff was bad!!!
The comfort was excellent
Cons: "Air flow from air above seats was blowing out hot air. My seat kept reclining so I got yelled at and I didn’t do it on purpose. Long wait on ground before takeoff."
Pros: "Plenty of room and everything was on time!"
Pros: "Seat average for a small jet"
Cons: "The AC was not cool enough, but tolerable"
Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."
Pros: "Food on long legs was excellent."
Cons: "Delayed in Atlanta. What’s new?"
Pros: "Professional crew attentive."
Cons: "More local information weather etc."
Pros: "Crew was amazing."
Cons: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Pros: "The seat was horribly crunched, especially for the 6'4" guy sitting next to me"
Cons: "the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great."
Pros: "Crew were very pleasant and seemed to enjoy working"
Pros: "The crew was helpful and seemed genuinely nice. The seats felt a little narrow"
Pros: "The crew really took care of us. You could tell they care."
Cons: "I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great."
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Pros: "The crew was amazing my daughter is still talking about how nice they were to her."
Cons: "Nothing at all!"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."
Pros: "A+ flight! Super nice attendants and even pilot sounded pleasant! Take off and landing was smooth & perfect!"
Cons: "The bathrooms on the plane were soooooo tiny, and the logos on the bathroom doors didn't work well."
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Friendly staff"
Cons: "Napkins stuffed in the overhead to fix presumably the rattles."
Pros: "Took my carry on & checked thru Edinburgh. Now I have no meds, clothes or glasses. Very wrong. Others out on larger carry Ins."
Pros: "We landed safely - crew was nice enough."
Cons: "Heard one crewmember make snarky comment about another passenger (A stranger). Had to wait on the ground for about 30 min for 6 crewmembers that “needed” to be in MN. Yeah, that was awesome with a 2 yo and 4 yo..."
Pros: "Professional, courteous, and responsive crew and attendants."
Cons: "6 hours late. Unacceptable."
Pros: "On time. Pleasant crew although one was a little green. Short flight. Good communication."
Cons: "Squished into a seat that I paid extra for more room. Yes I had more leg room, but my legs were pressed Up against the person next to me. And for the extra money I paid, the snacks could be a little more substantial. And only a small glass of soda. Really, if this was Delta comfort What were the cheap seats like?"
Cons: "In flight entertainment and crew friendliness"
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Pros: "Everything was great"
Cons: "The crew forgot to turn the heater on in -3°F creating a situation where the lavatory water lines froze. This caused a two hour delay which made me miss the second leg. Because I missed the second leg I was put on the very last flight out of ATL and got to spend Xmas eve in the airport."
Pros: "My original flight from MSP to Grand Forks had the nicest pilot that went above and beyond his duties on and off aircraft."
Cons: "Switched planes 3 times, Gates 4 times and little communication on what to expect now, and moving forward. Ended up delayed on jetway 90 minutes before returning to gate to be switched on and off planes for 4 hours Also Delta broke my suitcase in 4 spots I will be contacting delta about this horrible experience!!!"
Pros: "Great service, free movies, nice crew."
Cons: "Too tight and seats not comfortable."
Pros: "The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. They were attentive in calling for wheelchair assistance for me."
Cons: "Seats are consistently too small."
Cons: "flight ticket very expensive."
Pros: "Service and staff."
Cons: "No entertainment system on a very new A320. Gate G14 and G15 in Minniapolis is always vey contested"
Pros: "My aisle seat on the first flight"
Cons: "No entertainment"
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Cons: "Same shows & movies"
No wi fi and carry on had yo be checked not enough room
My flight was cancelled and I wasn’t even notified!!! Horrible service!
Cons: "Better service, quicker boarding, more comfort and overall everything needs to improve"
Pros: "Timely and efficient"
Cons: "Seats are really small"
Pros: "Plane wasn’t full, they allowed everyone to spread out in the plane"
Pros: "Crew was amazing!"
Cons: "Food was very nominal considering the 8 hour flight even for a small female like myself. One sandwich and chips and one serving of snacks. Also the temperature on the plane was extremely warm."
Pros: "My crew was very attentive"
Pros: "AA is always a good time:) I loved the crew, the complimentary service and the comfort"
Pros: "Crews are fantastic. Just only assigning seat u need to buy so that you seat besides of your companion."
Cons: "If the travelers has 2 to 3 more companion let them seat together."
Pros: "Flight arrived early. Stewardess although newer was attentive"
Cons: "Nothing the flight was great"
Cons: "Late. Again. For no good reason."
Cons: "Honoring their flight schedules....I had two cancellations back to back trying to get to Montgomery, AL. I finally canceled my American flight and flew with Delta. Delta delivered flawlessly."
Pros: "Everything went smoothly, comfortable and staff was terrific."
Pros: "Nice leg room in exit row"
Cons: "My travel companion and I encountered the most unfriendly and non respondent flight crew of all time."
Pros: "The service was excellent and the flight on time."
Cons: "The seats have been refurbished In the narrow size."
Pros: "The 777-200 airplane was nice and comfortable"
Cons: "When we deplane the aircraft was a surprise having no shoulder just staircase"
Cons: "Delayed takeoff by 1 hour waiting for a crew to fly in. Upon crew arrival, new crew member states that there are standby crew available and he's not sure why they didn't call on them. Then we continued to wait for 3 more passengers who were delayed and now had a chance to board our flight. Once landed, gate was occupied by yet another flight running late so we waited for 15 minutes to get to the gate."
Pros: "Entertainment is good, polite staff"
Cons: "The food was horrid, the seats are short for leg-room, although this was American Airlines Operated by Cathay."
Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."
Pros: "excellent flight. on time and no issues"
Pros: "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."
Pros: "The crew was nice"
Cons: "I flew American four times in 7 days, every flight was delayed. delay times varied from 90 minutes to over three hours. Fog in Chicago was beyond anybody's control, but the other times were not weather related, I recently flew frontier Air and their flights were also late. I jinxed myself by stating I never have this issue with AA. Great job at proving me wrong. I flew a good bit last year and these issues didn't start until after the new year., Thank you for your time."
Cons: "Two of crew very chatty with each other on their personal lives, finances, friends and family."
Cons: "American Airlines lied to us that this flight was canceled. They made me go to the ticket counter to book another flight. While standing in line, my husband found out it was not canceled, but they were boarding the plane. The porter that pushed my mother in the wheelchair was able to get our bags checked. No American Airlines employee would help us. They just said to go back to the end of the line. The porter called the gate to have the plane wait for us. American Airlines DISCRIMINATES especially against the elderly!"
Pros: "I like the boarding, the service and the time management"
Cons: "The food was not good , limited options."
Pros: "I got there in one piece. Even made my connection (barely)"
Cons: "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
Pros: "Plenty space due to flight not completely booked ."
Cons: "No personal choice in entertainment."
Pros: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Cons: "The 4 1/2 hour departure delay"
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Pros: "Overall very comfortable was comfortable for a 8 hour plus flight"
Cons: "Extremely long check lines. Security came after the extremely long check in process"
Cons: "Missed first connecting flight because American Airlines wouldn't allow me to check in online due to having a toddler in my party. Had to pay for next day transfer. $240 a person. Will never use American Airlines again!"
Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"
Cons: "Horrible delays. Delta doesn't have these problems."
Pros: "See above"
Cons: "See above"
Cons: "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."
Pros: "On time arrival"
Cons: "Everything else"
Pros: "I suppose the food / wine was okay."
Cons: "The plane was one of the oldest I have been on in years. The center aisle overhead bins were not even big enough for luggage and there was one TV every 5 or so rows. We were at the mercy of the crappy movies American Airlines chose for us. Most flights these days have individual entertainment and at a minimum room for luggage. The plane was old, dirty and not up to date. Never flying American again. Extremely disappointed with the service on the flight, as well. A little more than halfway through the flight, the woman in the row next to me began reading the airline magazine. Her window shade was up and the sunlight caused a horrible glare on the magazine pages that beamed like a laser over everyone near by. My friend seated next to me and I both have extreme sensitivity to light that causes migraines. I asked the woman to close her shade which at first she did about an inch or two. This didn't do anything to help the glare so I asked again and she refused to do anything more. I explained it was giving us migraines and she didn't seem to care. I asked the flight attendant to help navigate the situation, which was just as useless. She said she could ask but not force her to close her window shade. While I understand that AA can't control that some people can be selfish, I find it incredibly hard to believe that the crew can't intervene when a passengers actions are making other people physically ill. Our only other option was to be relegated to the last row, next to the crews stinking pile of garbage that had been accumulating for the first five hours of the trip. Almost every crew member we interacted with was completely apathetic to the situation. We spent the rest of flight nauseous and with splitting headaches. But I sure hope my row mate and fellow human being in 32A enjoyed the article about the dinosaur flea market in Bolivia This entire situation could have been mediated by the flight attendants who chose to disengage. Furthermore, when we were deceding to land, overhead bins were still open, and people were starting to stand up to gather their belongings in the overhead bins. Again, the apathetic flight attendants were no where to be found. Overall, disappointing experience. Glad to never have to fly them again."
Pros: "I didn't go with AA, I was rebooked with Jet blue but AA would have been just fine"
Cons: "LATAM had a 12 hour delay which caused me to miss two flights. They tried to blame AA for it. Latam also tried to blame AA when they lost my bags on the way there."
Pros: "Traveling out was easy"
Cons: "Coming back was harder. As this was booked via Alaska but flown with partner American - coming back American's website would not allow me to print my boarding pass. A note said I had to check with customer service when I got to the airport. Which took 40 min to get to a rep. Once there they had trouble printing. Had to call corp - then finally a boarding pass with 25 min to get though TSA and to the gate. #stressfull"
Pros: "The cabin crew was friendly."
Cons: "The crew gave no information that we weee diverted to SJC instead of SFO. Very poor communication and. It much of an apology. Seems to me the plane was under weight on fuel."
Pros: "Great Workers, and Super nice staff."
Cons: "Delays I missed work Delayed three hours"
Pros: "Flight was ok"
Cons: "They lost my luggage and I haven't gotten it yet"
Pros: "Very rude and plane was hot. No air conditioning"
Pros: "Flight was smooth, boarding was smooth, made good time in the air despite slight delay"
Cons: "We sat on the plane at the gate and then on the tarmac for quite awhile after some delays, but the air conditioning wasn't working. It was incredibly hot, uncomfortable, and I felt sick due to the temperature in the cabin It's just unacceptable to have to sit there in that condition!"
Cons: "We were not advised that we had to change planes. Our original iteniary was an one hour layover in Chii, and continuing on the same plane. If my wife did not ask a flight attendant a question I might have missed my connecting second flight. I never heard of the same flight number being used on a another plain."
Very clean flight. The attendants were very helpful and patient!
Cons: "Delayed for 4 hours. No honest apology"
Cons: "Website is still slow to update trip delays, not a problem today though!"
Pros: "Flight was on time"
Cons: "Communication is always my #1 complaint with Allegiant. They delay flights regularly but there’s never any additional information...they just send you a text or email saying your flight is delayed, never tell you why, but they want you at the gate at the regular time...so you sit there for hours with No further communication and the gate agents never come to the gate to let you know what’s going on or what to expect because corporate has gotten stingy with regard to compensating folks even when THEY are to blame for the delay. Two trips in a row, two weeks apart, they’ve done the same thing to us. I appreciate the low fares, but I’ve just about decided I’d rather pay more for good customer service because theirs just sucks."
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Pros: "I liked the price and that it was a direct flight"
Cons: "Everyone was moved around a lot to try to social distance so I was closer to more people than I would have been on a regular flight."
Pros: "Plenty of legroom"
Cons: "Flight delayed due to plane problems."
Cons: "Reclining seats would be great!!"
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "Boarding was super smooth,"
Cons: "Offer some type of entertainment, ie internet or something"
Pros: "I'm never flying them again I like nothing"
Cons: "the flights were never on time"
Pros: "Arrived safely"
Cons: "Almost two hours late."
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Pros: "The plane, the crew..."
Cons: "Seats wider"
Pros: "Boarding was better than other airlines."
Cons: "Seats are uncomfortable and do NOT recline!"
Pros: "Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster."
Pros: "Availability at last minute was awesome, and the price was excellent. The direct flight was great too!"
Cons: "No frills... no peanuts!"
Pros: "Cheap fare, nice crew, clean plane"
Cons: "Small seating, small snacks , extra charges for anything"
Pros: "It was exceervice"
Pros: "For a “no frills” airline I like the modern aircraft, professional and friendly crew and on time departure and arrival. The flight is too short for entertainment or food service but the snacks and drinks for sale are varied and acceptably priced."
Pros: "Friendly Crew. Staff did expedite our checking bags to make our flight when we asked about our flight that started boarding early and made sure our bags made the flight. Excellent pilots, trip went seamless from wheels up to wheels down."
Cons: "Boarding started 30 minutes earlier than first notified as, Long lines to check bags."
Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."
Pros: "Everything. Boarding stared early and, although the plane was full, everyone was seated and ready for on time takeoff"
Cons: "Plan to curtail service at AVP! Planes are always full!!"
Pros: "The price was unbeatable, especially if you don't pay for a checked bag, carry-on, or a soda on the flight. Very smooth flight as well."
Cons: "The plane interior looks like it was gutted, then fitted with hard, plastic seats. No headrests, no privacy for the flight attendants. Everything costs extra."
Cons: "Seat is uncomfortable"
Pros: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Cons: "All good"
Pros: "Flight was cancelled due to Irma in Florida. Customer service agent was fantastic. I was able to rebook die the following week without any hassle."
Cons: "I didn't get to fly to Florida when I first chose."
Pros: "Snacks were good but we had to pay for them."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "Very efficient service... for a first experience we were pretty impressed because your review overall were not that great. Good job."
Cons: "The airline nickel and dimes for everything."
Cons: "We sat for five hours waiting for a thunderstorm to end on a hot plane with no drinks."
Cons: "Our flight was delayed dor 10 hours."
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Cons: "Arrival in Ft Lauderdale... Bags took an hour to get to carrousel. Never were posted on the information. Flight were, as expected, uncomfortable."
Cons: "Having to pay for drinks. But, I didn't even not mind it that much. I'd much rather a cheaper flight"
Cons: "They booked me and two others for the same seat"
Pros: "The flight attendants were very nice and helpful."
Cons: "Muy mal aerolínea"
Cons: "Delayed. Unprofessional. Attendant laughing while reciting safety announcement."
This flight never happened. We were not even in the airport because the connection was delayed hours past when this one was supposed to leave. Everyone knew it would be. But United didn’t say anything until they canceled it at it’s departure time.
Pros: "Quick and easy. Just a 35 minute flight. Wish they could all be like that."
Cons: "Way too crowded on the plane"
Cons: "Nothing all was good"
Pros: "Good service"
Cons: "Good and not much leg room"
Pros: "Nothing of note."
Cons: "Staff should know which plane is which when directing passengers. Flight crew shouldn't be making jokes about people not on the plane, when THE AIRLINES delayed flight caused passengers to miss their connection. Every United flight seems to be delayed anymore."
Pros: "Very friendly flight attendant with a great smile"
Pros: "Hate flight"
Cons: "Same issues , hated flight"
Pros: "Fast and works really well."
Cons: "On board snacks could be better."
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service"
Pros: "That i finally got hom"
Cons: "I called bc of weather issues, and it said you may have a wait time more than 30 minutes. I waited 2 hrs and 45 mins without any update on how much longer it would be. The website told me to go to the airport the day before to see a representative. I went to the airport and they told me call back or come back the next day. Information was all inaccurate and after another 55 min wait on the phone (stated “more than 30 mins) i got an agent and rebooked my ticket."
Cons: "I missed it due to weather difficulties, there was nothing in compensation."
Pros: "Great, friendly service! At a wonderful price in my time of need for a flight the next day!"
Cons: "I love that they now have movies to play on ur phone but I two flights and you couldn’t finish you movie due to each plane offering different movies... a little bummed but not awful."
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Cons: "The fact that my flight was cancelled and I was in first class. I was rebooked on delta in coach and united would not book me for first class."
Pros: "The flight attendants were excellent! They really communicated with the passengers regarding connecting flights and flight time delays."
Cons: "Way too small and skimpy seats, I felt like I was in a jump seat getting ready to jump out with a parachute!"
Pros: "Clean waiting area; enough room overhead for my carryon bag."
Cons: "Couldn't get internet based entertainment on my iPhone as advertised"
Pros: "It was a nice comfortable jet and service was OK"
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "Stewardess did allow me to check my coat bag"
Cons: "Sat in front of exit row. People in front of me can recline into my personal space I cannot recline pack. Typical united flight arrived slightly late. Then took over an hour to clean and prep plane for our flight. Almost every flight from United is late now. I booked this one 2 hours earlier hoping I could arrive before 10:30. You failed me even when playing it safe."
Cons: "Although our tickets were purchased together, my husband and I were not seated together. And the flight was very crowded. I think it's a little unprofessional for a company to overbook a flight and then bribe passengers with money to wait for another flight."
Pros: "Flight was wonderful!"
Pros: "it was a direct flight"
Pros: "No delays, no maintenance problems, no overbooked flights, no seat changes required. Efficient, effective"
Pros: "It seemed to go by quickly and smoothly"
Cons: "The guy next to me took up way too much room. The entertainment was expensive, and boarding was late due to an issue with the walkway not lining up with the aircraft"
Cons: "I'm still in Newark, nj"
Pros: "Being switched to a different, better airline after the flight was delayed by over 3 hours"
Cons: "Flight was delayed by 3 hours, missed my connecting flight, spent the night sleeping on the hard tile floor of the airport, got kicked out of airport at 1am due to the air port closing, had the then spend the rest of the early morning on the baggage claim floor until terminal opens. YOU SUCK"
Cons: "My luggage was lost"
Cons: "I don't have a tablet to watch movies on. The entertainment didn't accommodateven me."
Pros: "Space adequate in coach."
Cons: "Crying baby all flight, but who can help that. Main complaint-overheated cabin."
Pros: "Overall, it was easy going"
Cons: "They didn't even provide nuts!! No snacks at all after the long trip."
Pros: "stewards left me alonee to sleep"
Cons: "Over crowded back half of the plane... With the first 10 rows basically completely empty (only 8 people in the front 60 seats) That flight to anchorage arrived an hour early which is awesome, but we had to wait 45 min on the plane "for an empty gate" they said. There were at least 4 empty gates I could see from my window in the sand terminal we ended up deboarding at. Very frustrating"
Pros: "Friendly staff. Nice amenities. Quick on and off"
Cons: "That I would have had to pay for Wifi or to watch tv"
Pros: "Flying in America gave me no problems. Things only got terrible after we left Denver."
Pros: "Had a stroller, two bags, and a car seat and the check in staff helped us tag everything and loaded it for us. It was nice to see the Billings staff go above and beyond in my families time of need."
Pros: "I didn't freeze! It left on time and arrived on time."
Cons: "Didn't get one of those little snack bags with the drinks."
Pros: "This was a last minute change of planes in an effort to finally get to Denver. SW cancelled two flights delaying my departure by three days. So I paid a huge amount for the one way fare, the flight did get delayed but it did get me there. Thank you United"
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Pros: "The variety of things to do while I waited to board."
Cons: "There was nothing I did not like."
Pros: "The staff was nice and friendly."
Cons: "Dirty plane. The air smelled bad. We were delayed, on both flights."
Cons: "The flight was cancelled"
Cons: "Kind of hard to comment or rate a flight that we never made due to a three hour delay. Oh and it happened on our trip on the 16th too. Today after being 3 hours late and waiting 2 hours in line - had to spend $200 to rent a car and DRIVE 4 hours home at 1130pm because we all have to be to work by 9am! NOT HAPPY"
Cons: "We paid 160$ to upgrade both of our seats to economy plus for more leg room. Unfortunately, when we got to our seats, we realized our seats could not recline because they were in front of the exit row, which is understandable but we wished it would have warned us of that obstacle when we picked out the seats. I am also 5 months pregnant and so we felt that we paid more for what turned out to be a less comfortable flight."
Pros: "I cancelled this flight.....not sure why Kayak keeps sending me these emails."
Pros: "Nice plane with leg room"
Cons: "The guy at the boarding counter in Billings was really rude! Maybe he just had a bad day but a zero in customer service, in my opinion."