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BMI - LON

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Bloomington (BMI)
London All airports
Fri 7/23
Fri 7/30
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Top 5 airlines serving Bloomington Bloomington-Normal to London

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 11,013 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Cons: "Cleaning of bathrooms"

Pros: "Easy and efficient boarding process, great Tv episodes selection"
Cons: "Staff was slow to remove plates after eating"

Cons: "Delayed by 1 hout"

Pros: "The seat was ok and the food was good."
Cons: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."

Pros: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."

Pros: "Crew as very helpful"
Cons: "passenger seated next to are rude"

Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."

Pros: "Crew"
Cons: "Food"

Cons: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."

Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."

Pros: "Good service and a modern airplane"
Cons: "The check in at JFK, too chaotic"

Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."

Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"

Pros: "Staff was courteous"
Cons: "My meal preference was not available."

Cons: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"

Cons: "Seat didnt fit to me."

Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"

Pros: "process quick and efficient"
Cons: "average seats"

Pros: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Cons: "There is nothing in particular .. but i woud suggest .. more good food."

Cons: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."

Pros: "Need to give people cheap access to wifi"

Pros: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Cons: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."

Pros: "All good"

Cons: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"

Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."

Pros: "On general quite good"
Cons: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."

Pros: "Everything was fine except the flight delays"
Cons: "Flight delays"

Pros: "Crew courtesy, exceptional service"

Pros: "It was comfortable flight with a friendly crew."

Pros: "Friendly service, and comfortable ride, will gladly fly again"

Pros: "Everything"

Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."

Cons: "Lack of internet access is not acceptable during long flights."

Pros: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"

Pros: "Friendly crew, good entertainment options"
Cons: "Nearly empty flight and twice got assigned seat in very front with screaming child. Going had to move to nonreclining seat after 1st 12 hour flight. Assigned last seat in plane going even though short layover - had to run after 12 hours on plane since got last bus to terminal and waited, waited, waited for final passengers, not fun. Way back flight changed and no accomodation made (a lounge, room, anything) for 7.5 hour layover "you'll just have to hang in there" in middle of night even though others on my tour with same issue in dubai got a room included. With added stress of going through qatar which i booked because of longer layover so wouldnt miss connection just before political decree announced, i will do anything to avoid qatar again despite the very friendly crew. And having to wrap my camera equipment to check it, get extra insurance, such a pain."

Pros: "Same"

Cons: "Flight was delayed materially with little forewarning Service was poor"

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pros: "Was not a pleasant flight"
Cons: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."

Pros: "The hospitality of the crew in both flights from Atlanta to Doha and from Doha to Chennai"
Cons: "The seats were not that comfortable for a long flight and i had a very disturbed sleep"

Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."

Pros: "Comfort, entertainment, amenities"
Cons: "You have to improve the food service. The food tasted horrible. You have to circulate the beverage cart more often."

Cons: "This was also a good flight it was just a bit more cramped than the Qatar Flight Los Angeles to Doha so I preferred that flight over the Doha to Singapore"

Pros: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."

Pros: "Nothing"
Cons: "Seats, unfriendly crew members, worst food "Hindu meal""

Pros: "every thing was good bout only test of kook food was not good."

Pros: "The services is very satisfied and every thig was excellent"
Cons: "No,comence"

Pros: "When I reserved that ticked , they told me that I have hotel and food facilities because it was19 hours connection period but when went to doha they told me that it was a promotonal ticked . they didn't provide me anything . I had to pay hotel fee and food too . That's my issue because they had to inform me . Right ?"

Pros: "The crew. They were all very friendly."
Cons: "Lack of leg room."

Pros: "Crew was super friendly and cool!"
Cons: "NA"

Cons: "3 1/2 hr delay"

Pros: "Dinner was great"

Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"

Pros: "Cabin crew and entire experience was phenomenal. Cannot recommend Delta more!"
Cons: "Nothing"

Pros: "Crew was amazing"
Cons: "Food could have been better, seat was uncomfortable."

Cons: "even though I was in Delta One -- the seats in the reclined position were kind of narrow, arm rests in the way made it difficult to turn over, IF I were trying to sleep. but i loved being in first class -- the only way to go on a long flight :)"

Pros: "Crew, food, flight."
Cons: "Could always use a wider seat. I just hate having my hips touching a stranger for the whole trip."

Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Pros: "The flight attendant (age gentleman) with the quite sense of humor, and converse with a measure of ease. A role model for others, a nice aptitude than one can learn from."
Cons: "Just keep up the good work and always work towards self development. Treat others the way you would like to be treated, with respect."

Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"

Cons: "Late flight. Unacceptable"

Cons: "Wonderful"

Cons: "Best option across the pond"

Cons: "Seats hardly recline. Very difficult to sleep in this red eye flight."

Pros: "Some of the crew members talked loudly in the galley all night long. Mostly gossiping and complaining. We had the last seats next to the galley, so it was frustrating to not have quiet and be able to sleep. This was a flight run by Delta for Air France."
Cons: "The food was horrible."

Pros: "Lisa @ the Boston Delta check-in counter is AMAZING! She's super helpful and essentially saved our vacation! Her coworkers say she's the best and I couldn't agree more! Delta is very lucky to have someone like Lisa on their team!"
Cons: "Nothing to complain about! If I really head to be picky maybe the in-flight meals were smaller than I expected. But again, nothing that bothered me"

Cons: "Noise in cabin unable to sleep"

Pros: "Awesomeness"

Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."

Pros: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Cons: "Food wasn’t great. What’s new?"

Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."

Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."

Pros: "The plane left on time if not a bit early."
Cons: "With the exception of 1 really nice flight attendant all the others were extremely moody and not helpful. I didn’t see one of them smile through the whole flight like they were just going through the motions. I’ve worked in jobs where you have to deal with the general public but you have a job to do and must smile and do your best to be helpful. I felt intimidated to even ask for anything like I was wasting their time. I love flying Delta and this was my worst experience yet."

Pros: "The staff"
Cons: "Nothing"

Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."

Pros: "Flew in First Class. Felt very pampered"

Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"

Pros: "Staff are nice, and helpful"
Cons: "Take far too long, efficiency is extremely poor, missed flight due to luggages being lost, requested vegetarian meal, when booking, confirmed at gate but didn't have me on the list for special meal. ECONOMY class has nooo room for a long flight...and no entertainment only 3 choices for western."

Pros: "Food good, wine OK"
Cons: "Discomfort bad"

Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"

Cons: "Price to get a little more space"

Pros: "Crew was very helpful."
Cons: "Food was terrible and check in can be more organized."

Pros: "I booked via Kayak using Virgin Atlantic shared out to Delta. Check was confusing as both airlines used different flight numbers. When I went to check in with Virgin Atlantic they told me to go to Delta. When I went to Delta they told me to go back to Virgin Atlantic. I wound up checking in with Virgin Atlantic. Everyone was very polite but check in was confusing. Everything else was wonderful. Cutomer service was great from beginning to end."
Cons: "Check in."

Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"

Pros: "Delta has a pretty good entertainment system. Lots of movies to watch and the system works well."
Cons: "Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life."

Pros: "Crew were good, flight on time, free drinks"
Cons: "Nothing"

Pros: "El personal abordo muy amable llegamos a tiempo"
Cons: "En el ahereopuerto de guatemala para chekiar las maletas siento q nesesitan mas personal estuve una ora y quince minutos para poder chekiar mi maleta"

Pros: "Thomas our steward was excellent."

Cons: "Connecting already departed. Scheduled on the next flight."

Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."

Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."

Pros: "Everything that British Airways tried to do to help us when Delta didn't want to take ownership for their screwups!"
Cons: "Not only did we miss our Delta connection but when Delta rebooked us on a British Airways flight they refused to help when British Airways could not access our tickets. they kept saying since it was Virigin Atlantic who we originally booked through that VA woulkd have to fix it, even thought Delta was the actual carrier and the ones that did the rebooking onto the British Airways flight"

Pros: "My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15."
Cons: "Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation."

Pros: "Everything was just right"

Pros: "On my ticket it clearly indicate that I am entitled to 2 check in baggage. Delta completely refused to honor this. They said am only entitled 1 piece, and therefore I have to pay for the other luggage. I was forced to borough money from someone at the airport just so that I could board the flight."
Cons: "I am asking that my money be refunded. And next time delta should honor and respect agreements. And be more professional"

Pros: "The amount of movies to watch"
Cons: "Seating not enough room, couldn't use the overhead lights for 7 1/2 hour flight. Ridiculous."

Cons: "The food was supposed to be hot chicken was served cold"

Pros: "Online check in was very good. Liked the ability​ to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again."
Cons: "Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve"

Cons: "It was Delta not Virgin"

Pros: "Crew were very good."
Cons: "No vegan food available."

Pros: "n/a"
Cons: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Pros: "Na"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Pros: "Entertainment programs"
Cons: "New variety of food"

Cons: "New variety of food"

Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Cons: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."

Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Pros: "Flight was on time."
Cons: "In flight complimentary food and drink service could have been better."

Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."

Cons: "There was no entertainment and the food could be better"

Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."

Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."

Pros: "Flight was in time"

Pros: "Air France personnel is always really helpful"
Cons: "Food and comfort in short haul are not the best - but the flight is short..."

Pros: "DIY snack area"
Cons: "Food and seating"

Pros: "The crew were polite and friendly"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"

Pros: "Entertainment"

Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."

Cons: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."

Pros: "Great service"

Pros: "More experienced, professional crew, better food and service."
Cons: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."

Pros: "Food was good. Crew nice and professional."
Cons: "Landing was not so smooth."

Cons: "Plane left more than 40 minutes late with no explanation or apology."

Pros: "The free glass of red wine when the plane finally took off."
Cons: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"

Cons: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."

Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Pros: "Speed, courtesy of the flight attendants"
Cons: "Landing was a bit rough, understandable due to the weather."

Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Pros: "Todo muy bien Volvería a viajar con ellos."

Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"

Pros: "Flight was only 50% full. Room to spread out."
Cons: "Leg room cramp. Flight arrived late as a result missed connection home."

Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"

Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"

Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"

Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."

Pros: "Seats were comfortable with good recline. Food was good, but not excellent."
Cons: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Pros: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."

Pros: "Crew was great"
Cons: "Not enough food"

Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."

Pros: "food was good, leg room was decent for economy"
Cons: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."

Pros: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Cons: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."

Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."

Pros: "It was a fine flight"
Cons: "no specific feedback"

Pros: "The crew was friendly."
Cons: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."

Pros: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Cons: "Although incoming plane arrived late, flight home arrived 20 minutes early."

Cons: "The legroom is not sufficient for taller people"

Cons: "I had almost two hours to make my Moscow connection. I almost missed the flight! The bus transfers are awful. I will avoid this airport if possible. M"

Cons: "My Seat was very uncomfortable"

Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."

Pros: "Everything"
Cons: "None"

Pros: "Nothing"
Cons: "Cancelled"

Cons: "People were so rude"

Pros: "Boarding was efficient and fast"
Cons: "Nothing in particular"

Pros: "Leg space, entertainment."
Cons: "Staff not willing to assist with my poor circulation problem."

Pros: "Great service"

Pros: "Departure and arrival time"
Cons: "Nothing"

Cons: "See above - I never went from Dallas to London."

Cons: "The breakfast was not very good. I would have liked more fruit and maybe a real regular muffin."

Pros: "Admirals Club was great, service board excellent and the Dreamliner 787 is really friendly on the body."
Cons: "The check for Business Class was poorly signposted and a tad difficult."

Pros: "Everything"
Cons: "Middle seat"

Cons: "The breakfast, no hot meal just sugary food."

Pros: "Almost empty in economy"
Cons: "I liked everything"

Pros: "Everything"

Cons: "The fact that one could not book either an aisle or a window without paying significant sums is ridiculous - an additional $74 for a window seat and some were considerably more than that."

Cons: "Poor breakfast option for lactose intolerants."

Pros: "Food was surprisingly good. Smooth ride could have been just good weather, but it was nice. We got in early!!!"
Cons: "Legroom was ok for me because I'm short. Others may have needed more."

Pros: "Great time. It was one of the best flights I have ever taken."

Pros: "Perfect t"

Pros: "Friendly staff."

Pros: "+ Last minute aisle seat + Middle seat empty"
Cons: "- Food was passable (chicken and rice for lunch) - Mediocre breakfast"

Pros: "Smooth and very friendly service!"

Cons: "Check in personnel were very unprofessional"

Pros: "The spaciousness of the economy cabin. Arriving early at destination!"
Cons: "Food could be improved upon."

Cons: "No wifi Display units very old"

Cons: "Indian vegetarian rice uncooked vegetables cold inedible when asked about different food no protein no vegetables Please have better food more options for vegetarian"

Pros: "777-300 - Good room in main cabin extra. Good entertainment choices. On time departure."
Cons: "Breakfast is terrible - too much sugar!"

Pros: "Overall was great."
Cons: "N/A"

Pros: "Food was decent, service was okay"

Pros: "Nice staff, great accommodations"
Cons: "Uncomfortable, very hard to sleep."

Pros: "Excellent"
Cons: "Overall"

Cons: "Boarding was a little chaotic. Could have been more organized."

Pros: "overall okay"
Cons: "malaysia airlines only allows one check in? didnt give any headphones for tv"

Pros: "fly was on time, good service, food and entertainment."

Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"

Pros: "Dame coments"
Cons: "Same coments"

Pros: "power for charging phone etc. good movies"
Cons: "$12 minimum WiFi cost to check email one time."

Pros: "All good! Nice staff. Easy travel."

Cons: "Food was nasty and they didn't have a non dairy option"

Cons: "Food is horrible."

Pros: "Reasonable , competitive airfare."
Cons: "Impersonal service of attendants"

Cons: "Three gate changes and 45 minute delay. Same happened two years ago"

Cons: "Had to cancel cruise but could not cancel flights without paying fees that were half the fare price. Would have been cheaper if we bought direct from the airline."

Cons: "Food not so great"

Pros: "Slick boarding"
Cons: "No movies on way out."

Pros: "I was served breakfast and lunch/dinner"
Cons: "Trying to sleep in an airport is near impossible"

Cons: "When you book BA and end up with Iberia, that’s definitely not what you want..."

Cons: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."

Cons: "Missed my transfer in London because the plane took too long to unboard and I was unable to make it to the gates of my next flight in time, despite there being over an hour connection time. The flight came in slightly late and passports were re-inspected upon unboarding which wasted a lot of time, and Heathrow is a nightmare of an airport on a good day, which made it very difficult to get where I needed to go."

Cons: "This flight was cancelled"

Pros: "The aircraft comfort"
Cons: "Do the checking before not 15 min before the departure"

Cons: "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"

Pros: "Not a lot."
Cons: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."

Pros: "Every thing was ok"
Cons: "N/A"

Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."

Cons: "I was not able to check in online"

Pros: "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Cons: "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."

Pros: "Madrid's airport is comfortable and modern."
Cons: "Unless you paid you do not even get a seat assigned until you get to the airport. No food or even drink unless you pay."

Pros: "Excellent service"

Cons: "Seating and not so friendly"

Pros: "Heathrow Airport has a lot of stores to keep you occupied"
Cons: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"

Pros: "I like the staff and the generous host of them"
Cons: "The price was not matching the benefits of the ticket because it was without check in bag (luggage) and every single thing you have to pay The type of aircraft there are using its too small business class is very poor nothing to compare with other company."

Pros: "Crew was nice and I had a great flight with Iberia on my flight from Chicago to Madrid"
Cons: "I am 6 feet 180 pounds and I had absolutely no legroom was completely stuck in my seat can’t believe that a tourist class seat is this small with no legroom"

Pros: "Airbus 320"
Cons: "Boarding process and pitiful legroom space . Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !"

Pros: "seat is comfort"

Pros: "Flight was safe, aircraft was clean and luckily with enough room under the seat to store carry on bag"
Cons: "The fact that all the passengers boarding in "group 3" were forced to check in their carry-on bags if they did not fit under the seat; and retrieve those at the baggage claim area (not right after exiting the airplane) In my case I was able to store my carryon under the seat in front of me after pleading to the crew and gate members to let me try because of my connecting flights. There is no complimentary food service, even water is charged."

Cons: "I stopped at the Iberia check-in at Barajas in Madrid. They sent me to BA check-in, where I waited 45 minutes to find out that I should be at Iberia check-in. Then, Iberia check-in had to send me to last minute clerk or I would have missed my flight. Last minute check-in ended up being the same place and same clerk I began with."

Cons: "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."

Cons: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"

Pros: "short flight, on time"
Cons: "indifferent crew"

Pros: "The flight was short"
Cons: "They didn't even give out water on the flight. Not to happy with the service"

Cons: "There was no complimentary water or beverages"

Cons: "Very pleased with overall service and hospitality"

Pros: "Flight on time"
Cons: "Check in was terrible, did no allow online and on the desk a lot of misinformation which sent me to different desks for check in. Personnel Needs training!!l"

Pros: "Nothing stood out."
Cons: "Late. Ineffective boarding - announcement said we would board by row, but actual boarding was by mass crowding, with no attempt by crew to improve matters. No recognition of dwindling baggage storage space meant that I had to cram my suitcase under the seat, and spend the 2.5 hour flight with my legs jammed against it."

Cons: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."

Pros: "Movies, no delays"
Cons: "Luggage was not documented correctly to my final destination by Iberia"

Cons: "Very limited room to move. Rather impersonal"

Pros: "Comfortable flights & on time"
Cons: "Service, flight crew seemed to busy chatting instead of serving."

Pros: "Nothing"
Cons: "They forced us to check our bags at the gate even though we had an international connection to make in London--to continue flying to Chicago. As a result, we had to go through customs and security in London, and would have most definitely missed our connecting flight back home to the States if not for a woman in customs at Heathrow who let us cut to the front of the line. I will never fly Iberia again and will be lodging a formal complaint."

Pros: "Nothing"
Cons: "No free snacks or drinks"

Pros: "Easy check in and comfortable seats"

Cons: "Too little time to connect with another flight at Heathrow. Missed my connecting flight. Why is there an additional security checkpoint at Heathrow when you've already been thru security at another airport? Poor design for international arrivals."

Pros: "The ease at putting my luggage in.."
Cons: "The prices of the food and drinks!! Ripped off!!"

Pros: "Short 2 hour hop to Heathrow, adequate seating, nothing challenging about this flight. Barcelona airport is very user friendly, open and expansive. Service was good on the flight."
Cons: "Landed at heathrow, which is a sprawling airport and plenty of time required for the endless walking, bussing, and subway connections between terminals and gates. But efficient."

Pros: "We were overall very pleased with everything about, thank you!"

Pros: "Nothing"
Cons: "Kept us waiting for five hours"

Cons: "Late departure."

Pros: "Guests were boarded quickly. Crew was friendly."
Cons: "Food was tasteless and bland. Crew was not very attentive."

Cons: "The seat did not recline, a bit ridiculous for a plane that size"

Cons: "The fight from Chicago to London was a nightmare."

Pros: "Loved the gluten free meal option."

Pros: "Spaciousness of aircraft, comfort of aircraft (vibration, noise)"

Cons: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. although the flight is short, a complimentary snack and drink would have been nice. instead, you had to pay for anything you wanted. prices on top of that, were exaggerated. very disappointing."

Pros: "Good movie selection"
Cons: "VERY cramped"

Pros: "The flight from Raleigh to Heathrow London was LONG, so I especially enjoyed the wine being included without extra cost! Wine helped me to relax, read, & survive the long sleepless night!"

Read more about Qatar Airways
COVID-19 information

Safety measures for airlines flying from Bloomington to London

Airlines flying from Bloomington to London have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Bloomington to London

Mandatory masks

Masks required on board, masks provided on flights from Bloomington to London

Social distancing seating

Middle seats unavailable to book on flights from Bloomington to London

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Bloomington to London

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