The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice
My flight was cancelled and I wasn’t even notified!!! Horrible service!
Cons: "The airline needs to board and deboard by group number."
Cons: "Old plane. Broken wifi. No entertainment"
Pros: "That it arrived eventually without crashing"
Cons: "Boarding. Sitting on a tarmac in hot stuffy plane for 40 min is not why I was looking for"
Cons: "seating, food, entertainment, boarding"
Cons: "My seat back screen was inoperable. I had other stuff to do, so not a problem although I would have liked having music and movie options. Oh well... In other news, AA’s morning food options are incredibly lame. It’s almost as if they don’t want to sell any food. Finally, can come one tell me where to buy stock in those mediocre little Biscotti cookies they (and every other airline) pass out for free? Must be KILLING it!"
Pros: "The ground crew worked really hard to get us going."
Cons: "The flight was delayed 1.5 hours."
Pros: "Flight left on time."
Cons: "No charging points at seat and armrest headphone jacks did not work."
Cons: "Flight attendant was exceptional."
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Pros: "Easy boarding"
Cons: "Delays on the tarmac made our flight arrive late"
Pros: "missed flight due to British Airways systems issue"
Cons: "everything - trip was a disaster"
Cons: "I purchased 3 tickets and one was not used as the guest could not make the trip. The airline sold the seat that I already bought and paid full price for and I was not issued a refund or a credit for another flight. As fas as I see it, that seat was mine and shoould not have been fiilled by another indiviidual."
Pros: "Easy boarding, smooth flight, friendly staff."
Cons: "Small plane, kept hitting my head on overhead bins"
Pros: "Getting to destination"
Cons: "Seats terribly small. No leg room. Sat on runway 30 mins before departure totally cramped"
Pros: "Because American Air had to change a light bulb on the plane in Lisbon, which took a couple of hours, we barely made our connecting fligh. We ran from customers TSA to the other end of Philly airport."
Cons: "Another airline."
Pros: "Nothing. This was the worst flight I’ve ever been on."
Cons: "Pretty much everything. The flight was delayed for mechanical reasons. Then they boarded us and we sat for 3 hours on the tarmac because one of the air conditioning packs was broken. When we finally arrived, I found out my bag was lost. The worst flight of my life."
Cons: "Flight canceled with zero re-book.assistance offered and NO seats left. I was forced to upgrade to get to my destination a day late. Trip was short to begin with. I booked plenty in advance. I want my 55m miles back in my account. It was that or $1000. Unhappy customer."
Cons: "Getting a flight"
Pros: "Crew was nice. I liked getting regular meals/snacks."
Cons: "More seat room! Better food. Maybe something other than pasta for a vegetarian version? More fruit and vegetables, less bread. All the video screens stopped worked halfway through the flight."
Cons: "Well organized loading, consistent beverage service"
Pros: "Row to myself. Big plane."
Cons: "Still need more wgroom as someone over 6 feet tall."
Cons: "Asked for ginger ale, was not given one"
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "Entertainment was awesome! Crew were nice. I liked the plane. Ride was smooth. Food was as can be expected."
Cons: "The multiple delays. I purposely picked the earliest flight that would fit our schedule and even pay slightly more per ticket to do so. I’m traveling with 4 kids ages 8-1 and I know by experience that late nights don’t mix well with kids. We were supposed to arrive at 8:50, instead we arrived just before midnight. Can u say cranky kids? Sigh. We may not travel with kids for awhile to recover."
Cons: "Not sure why it was a Finn-Air flight when it was an AA plane and crew?"
Pros: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Cons: "Didn’t look he the free snacks."
Pros: "Friendly staff"
Cons: "Issues with times changing for departure"
Pros: "The trip was easy and the time very good set!"
Pros: "Delays, delays, delays. An initial delay of 1.5 hours due to a switched plane. Then they needed mechanics to check out a bird hit to the plane. That took another 3 hours to happen. And they boarded us first, then found the issue, deplaned us, had a gate switch and then the wait. Very frustrating! Once on board, everything went smoothly as it typically does."
Cons: "The long delay"
Pros: "Quietness of the flight and easy boarding entertainment was good"
Cons: "Food a bit heavy and large and crew only ok"
Pros: "efficiency of terminal and flight changes at Dallas-Fort-Worth excellent. valet service and complimentary checked standard carry-on bag."
Cons: "Didn't know about close connections and terminal changes until printing boarding passes. Snack offerings are minimal one almost all airlines for regular fares. a tiny wafer cookie or about 5 mini-pretzels are not very impressive. I wold much prefer peanuts to pretzels--an option would be good. The gate of outgoing flight to Bloomington kept changing on phone m messaging shortly before takeoff , about 6 gate changes in 10 minutes. Confusing!"
Cons: "I was stranded at the airport for hours until getting a last minute flight to Palm Springs which was 2 hours further from where I was originally headed and had to have my ride drive all the way down there to pick me up, not happy!"
Cons: "Flight had a 4 hour delay - and an additional 2 hours on the landed plane before we were able to get off = massive 6 hour delay. Not cool!"
Cons: "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
Cons: "Wanted more food. Haha!!"
Cons: "Having to step down very steep stairs after an overnight flight and then board a bus whose driver is not sensitive to the fact that many are standing when he makes right angle turns. It was cool outside as well and all my winter clothing was in my checked bag. I had not known I would be exposed to the elements at the end of the flight. I could have been warned!"
Pros: "Either Frank needs a raise or the register personnel need additional training. It seemed every time the desk needed assistance, they were hollering for Frank. May be nice to have an ear set for personnel so they aren’t hollering amidst the chaos. Honestly, I sat at Gate E16 for almost 2 hours and genuinely want to say, “Great job!” to Frank. He kept a level head through the madness and maintained his professionalism all the while. Thank you for your hard work, Frank. We need more like you."
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "the flight was on time"
Cons: "the seats are too close together. I understand the desire to maximize quantity; I do however think that AA has gone too far. Leg room is necessary, not a luxury. The cost of the ticket should include leg room."
Pros: "Nothing except leaving American"
Cons: "Changed to a smaller plane from Chicago to Dublin Paid extra for seats on original and didn't get them Flight late because of catering difficulties"
Pros: "Take off was on time, and landed early."
Cons: "The woman boarding us asked me to combine my small items into one - and that was not the issue, it was her demeaning tone, and that there were several other passengers she had already let on with more than two consolidated items. Seats were very tight"
Pros: "Another great flight. On our plane the entertainment was free and I was able to watch a lot of movies. We even landed early"
Cons: "I know it was a very long flight and my butt and legs were hiring by the time we landed. Also I'm lactose intolerant. And I wasn't able to eat any of the food. But it did look good. But overall a very good flight."
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Pros: "Everything. In flight entertainment was great and service as shops."
Cons: "No issues."
Pros: "Plane was ancient"