People need more than soda and pretzels on long trips and planes should be properly fueled before allowing people to board.
It would be great if the line for immigration were to move smoother. Spent over 30 minutes in line and almost missed my flight.
Pros: "Crew was awesome!"
Cons: "it was great!"
Pros: "It was fine the next leg of the trip was cancelled"
Pros: "It was on time and efficient. Easy flight and I liked the announcements."
Cons: "Nothing everything was great!"
Cons: "Many of the crew members seem as if they hated their jobs. I hesitate asking them anything."
Cons: "Communicating rules such as not going through the business class to loop around to the other aisle of the coach class is definitely acceptable however the tone in communicating this should never sound condescending and patronizing, esp over the PA. Flight staff shld refine her communication skills."
Pros: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Cons: "Lack of adjustable headrest on seat."
Pros: "On time"
Cons: "WiFi didn't work"
Pros: "There was nothing to like"
Cons: "Due to a two hour delay in customs we arrived at our departure gate 5min before boarding was supposed to close.... only to find out that our seats had been given away and there was no longer room for us on the airplane. The attendant offered little to no help and I was displeased with his service."
Pros: "For being stuck in a small space for twelve hours, they made the experience about as good as you could ask."
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Cons: "I didn’t like the food, worse I’ Ever taste"
Cons: "Our original flight was cancelled so we were rebooked for a much later flight which impacted our vacation. Call system was not working efficiently."
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "The cost."
Cons: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Pros: "On time and quick."
Pros: "Flight crew offered me compensatory AA aadvantage miles for screen not working"
Cons: "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Pros: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Pros: "Latam lounge in Bogota"
Cons: "Pay for premium seats, not enough leg room a rip-off"
Cons: "Left 2 hours late from Bogota"
Pros: "everything was smooth"
Cons: "Nothing bad about the trip"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Pros: "Everything went very well."
Cons: "No room between seats."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Pros: "Everybody answers me any questions that I have. And treat me very Gental. I thought that I lost a Lounge but in my next fly from Bogota to Pereira apair in Pereira airport."
Pros: "Nothing at all"
Cons: "Never should have been on this later flight which also took off late. And I don't even know where my luggage will end up. I should get an apology and cash for my troubles."
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "No entertainment, no food"
Cons: "When I booked the flight, I hadn't realized that British Airlways had contracted the flight out to be operated by American Airlines. The flight was delayed in Paris and I ended up missing my connecting flight through JFK to DC. Though we were told on the plane that we would be given assistance upon landing and helped in an expedited manner through customs, instead I was briefly informed I had missed my connecting flight, handed an envelope, and told I needed to now travel to Laguardia Airport. No other information or assistance was provided. I was not given a reason why I needed to travel an hour in NYC traffic to switch airports nor was I given any help through customs. The shuttle I was told to take was unable to take me to the correct terminal, so I needed to get on a secondary shuttle. Again, after a 7 hour international flight, little assistance or aid was provided. I was barely able to make it through security in time to catch the new flight. Additionally, the actual flight from Paris to JFK lacked basic in-flight entertainment that almost any international flight would have. I will not be traveling on American Airlines again, and I am hopeful that Kayak and BA will be more clear in the future."
Pros: "Value for money"
Cons: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Pros: "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
Pros: "roomy flight, great movie selection, food was great"
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Arriving early"
Cons: "Having to pay for the wine."
Pros: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "Check in and boarding was quick"
Cons: "Paying extra for seats"
Cons: "Crowded seating, smaller seats."
Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "Fast boarding"
Cons: "My entertaiment system was broke, I let the crew know about it but they never pay attention on this issue, seat 13F"
Pros: "Accuration and responsability"
Cons: "Long conection"
Cons: "Could not get voarding pass although an AA plane the ticket as tgey called it was co partner with LATAM, so American would not talk to me and LATAM could not help either. Eventhough I was talking directly in the LATAM lounge with a representative. Ridiculous could not obtain a seat assignment until I arrived in Bogota, there I found out that the flight was overbooked and ended up having the last of a center seat."
WiFi was advertised to be available on both of my flights. It was not available on either. The WiFi had to be rebooted after I paid $50 for it, and the WiFi never came on. I was planning to do computer work on the trip, to have time with my son who is having surgery tomorrow morning. Now I’ll be up late tonight before supporting my son at the hospital tomorrow. Not the worst thing in the world, but I won’t fly United again for awhile, even if it appears cheaper.
Pros: "United uses a code share with Avianca for regional flights."
Cons: "The staff at the United gate in Munich was rude and not helpful at all."
Pros: "United is fine."
Cons: "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
Cons: "Horrible 4 hour delays and no ETA on take off time."
Pros: "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
Cons: "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
Pros: "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
Cons: "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."
Pros: "They were OK"
Cons: "Terrible business class seating. You have to climb over your neighbor to go use the rest room."
Pros: "Nothing, and I’m a very agreeable person.... Always"
Cons: "Every person employed by United is either overworked until the point of jadedness is issued with their first paycheck, or they get paid in Monopoly money. There were flight delays, and really I was good with that, but when I approached a staff member, he literally said “what do you want?!” Before I even opened my mouth. The phone lines are operated by someone in a foreign country. And after the flight caused me an overnight layover, they offer you a measly discount voucher for a place to stay. I can only hope that someone out there is getting better treatment than the poor people I saw on this flight, or at any united desk I attempted to get help from."
Pros: "Great flight and crew."
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Pros: "- Crew was attentive."
Cons: "- Personal device entertainment was intermittently functional, had to use the poor onboard display for entertainment. - Internet access was $39.99 for the length of the trip, that price is ridiculous."
Pros: "Flying on the beauty Dreamlier Boeing 787"
Cons: "Luggage crew too slow in both airports"
Cons: "Boarded in, then boarded out. Told aircraft was not inspected then delayed by ~2 hours due to bolts loose in a wing plate despite brand new aircraft"
Cons: "Seats were incredibly uncomfortable. Why no food on a 4 hr+ flight?"
Pros: "It was on time and boarding was very efficient. I was seated near the back, but the middle seat was open. I appreciated the additional space. It was a nice perk for having to sit in the rear of the plane."
Pros: "Help changes with my seat assignment"
Cons: "Leg room bad.....attendants. not very happy"
Cons: "Perhaps a choice of two items could be given for a snack."
Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Pros: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Cons: "Customer service, baggage policy, service at the airport counter, in short everything."
Pros: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Cons: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Cons: "Because of missed connection I had to go from Dulles to Reagan airport"
Pros: "Movies on plane"
Cons: "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
Pros: "I missed my flight with Spirit airlines due to their extremely slow and unfriendly service I booked a flight through Kayak on the spot, it was easy and prompt and the Kayak employee was knowledgeable Thank you"
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Pros: "Great selection of TV programs"
Cons: "I'm still annoyed that back in December I had a passenger throw chemicals on me that made me sick and that the flight crew could not be found to intervene. All I got was a $150 voucher. It made me very sick and caused permanent damage to my corneas (documented), but no one cared."
Pros: "Everything went swimmingly"
Cons: "I do not like those head rests.. I wish the were detachable."
Pros: "The crew was great"
Cons: "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
Pros: "We flew 440 miles an hour on the way back just because the flight was delayed a little bit. Now that is Customer Service."
Cons: "I wish I got more food on the plane. Food isn't expensive but flights are."
Pros: "On time"
Cons: "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
Pros: "On time. Organize boarding"
Cons: "There were no ticketing agents at the gate adding an hour to the flight."
Pros: "Short flight, really appreciated the cups of water that were offered."
Pros: "Everybody help me good information Thanks"
Pros: "I liked there was a United employee at the gate to let us know where to go for our connecting flight."
Cons: "I have no complaints."
Pros: "The overall punctually of the flight was very accurate and i appreciate that very much."
Cons: "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
Cons: "Was late like 7 hours"
Pros: "Punctual, good service"
Pros: "The flight was short once we finally got in the air."
Cons: "Waited forever for plane to arrive. Waited for repairs. Once boarded, waited for more repairs. Supposed to leave at 12:30pm; left at 4:30pm."
Cons: "Plane was delayed 3 hours. We board then have to reload because needed a o change crew"
Cons: "Left about 15 minutes late."
Cons: "Tv control did not work, cabin in my área very hot"
Pros: "Nothing about it"
Cons: "Everytime I fly United there is ALWAYS a delay. I will never choose to fly United again. I had two flight which were both delayed, very upset about it."
Cons: "sat in line for over 40 minutes once pulled away from the gate waiting to takeoff. no free internet. took a long time to board - let too many people on board with carryons that would never have fit in the sizer box if the gate crew directed them to try it. no gate personnel upon arrival - sat on tarmac for 15 minutes to get someone to guide us to our gate."
Timelyness is very important as well as professional team, people who do a job not just for the paycheck but because they have a passion for their work!!!!
They should pay more attention simw people take off there mask
Multiple delays no communication finally arrived at destination and there was no open gate late at night. Had to remove a plane, that took an additional 20 minutes. Our arrival should not have been a surprise. There should have anticipated people would want to get off the plane.
Pros: "The flight and crew on the plane was fine.."
Cons: "Get the bag police off people cases looking to pick people of color to pay more money.. not right .."
Pros: "Yes very impressed"
Cons: "The flight was delayed for more than an hour. I was the first person to board at 2:22pm and the flight was supposed to leave at 2:30. Because of this, and poor management in Customs, about 5 passengers including myself did not make it to our connecting flight to Chicago. We were move to the next available flight, which was 7:30am on the next day, and they only provided a 21-dollar meal voucher. No hotel accommodations, even though it was their fault we missed our flight"
Pros: "Flight attendants were nice"
Cons: "Disorganized and crowded"
Pros: "Everyone was friendly, the flight was on time"
Pros: "The courteous flight attendants."
Cons: "Put cable tv on the back of the seat. Give snacks for free."
Pros: "Takeoff on time"
Cons: "Spirit wanting money to choose a seat"
Pros: "Absolutely nothing. What I liked best was my refund (which I still haven't received)."
Cons: "Flight from Bogota to FL was delayed an hour (there was only an hour between our connections) AND the FL airport forces you to go through customs between flights for connections which took 1.5 hours, so we missed our connection by 2.5 hours. Spirit's solution was to purchase another flight from them"
Cons: "being on time so I could have been on the flight"
Pros: "The crew was excellent, but the seats were very uncomfortable, very hard to find position and they were very soft in the back, so you could feel when people were pushing with their knees."
Cons: "I know that spirit airlines is a very low fare airline but they could add some entertainment and change their seats, even if you're paying for them."
Pros: "Crew was very polite and answeres all questions . Seat were comfortable ."
Cons: "Better food options"
Pros: "Staff attitude for sure"
Cons: "Extra close seating"
Pros: "We had a weather delay— so we sat in the plane for 3 hours before we left. Should have had the option go leave."
Pros: "Staff was very friendly and welcoming."
Cons: "Seats too cramped."
Cons: "I could not go on the trip due to medical reasons and submitted the documentation. Spirit refused to reimburse me and said they would give me a voucher to fly in 30 days although my doctors said I could not fly or travel due to being on a heart transplant list and wearing an lvad to keep me alive. Flight net also refused to reimburse me. I will never use kayak."
Pros: "Easy boarding"
Cons: "No complimentary water."
Pros: "The crew"
Cons: "Being 2 hours late"
Cons: "Extremely poor service. They charge a cheap fare and then charge you high for everything extra. No phone number to call for customer service. Will never fly spirit again"
Pros: "Flight attendants were friendly"
Cons: "No carry-on luggage? It wasn't clear when we booked the flight. We have 4 kids and we just packed carry-on luggage, which all ended up being needed to checked in. Their price for carry-on or checked in luggage is ridiculous. The flight ended up costing us much more than if we flew other airlines. Also, our flight is scheduled to take off at 5:05am, and there were NOBODY at the counter to help any customer for bag drop less than an hour before the flight. There was a huge line and everybody was rushing through the bag drop line at the last minute and running to the gate in order to make the flight. Terrible!!! Seats were cramped, no entertainment and water will cost you $3! Definitely will not fly Spirit again!"
Pros: "The convenience of buying - for a reasonable price early zone 2 boarding. I don't mind paying for carry on or checked luggage but I thought the prices were a little high and ultimately it just is misleading because your 'cheap' advertised fair isn't really cheap with all the upcharges."
Cons: "The arm of my chair was broken. That you don't get told that you don't need to buy security expedite if you have toss precheck already. But customer service totally made good and credited me back. I rated Food and entertainment only one star because you either needed to pay and I didn't participate or it wasn't available - you need a N/a category."
Pros: "Cheap short"
Cons: "The seats"
Pros: "Inexpensive fare."
Cons: "The flight's departure from CAK was delayed by an hour without any stated reason. We didn't find out why until during the flight to MYR. The flight attendants could at least give the pretense of being happy. Some are downright crusty. The Spirit Airlines website is a mess. I didn't pay ahead of time for a seat reservation and when checking the day before the flight, I was randomly assigned one near the back of the plane. At that time, it was showing that all other seats were reserved. I then added a carry-on piece of luggage and paid for it online. Then when I printed my boarding pass, I was assigned a different seat more near to the front. How was this other seat available when just before the site was showing that all other seats on the plane were reserved. The website is slow and it lacks transparency (honesty)."
Cons: "I have never flown Spirit without a significant problem. This time they cancelled my return flight without a solution for me. I had to spend hours on the phone to them to book me a new flight. They are by the far the worst airline I have ever flown and I will never ever fly them again unless it is the only option even if I have to spend 100s more! All the additional costs they apply make it way more expensive then the fare anyway. Peace and good riddance!"
Pros: "We didn't crash ."
Cons: "Their website didn't allow me to pay for my one checked bag online. I had to pay more than double at the airport . The people at the check-in counter said there is nothing they could do about it. Checking in is a slow multi step process . They offer no amenities on board and the seats are small and uncomfortable ."
Cons: "Our flight never left because they didn't schedule a crew to fly the plane. I received an email only 6 hours before my early morning flight so I was unable to even find another flight to take. When I received the email there was no explanation as to why my flight was cancelled. I then waited on the phone for over an hour to speak with someone, I was told that no crew was scheduled to fly the plane. Because of this airline I missed my sisters graduation. I will never ever be flying with this company again. On top of that they try to rip you off by making you pay 50 dollars to carry a bag on the plane. Their flights may be cheap but they are completely unreliable and I would rather pay more for my flight then deal with this terrible company again. NEVER FLY WITH SPIRIT!!!"
Cons: "This was my first experience with Spirit Airlines. I was due to fly in and out of Myrtle Beach, within 24 hours, direct from Boston, for some meetings. I had a 5:05 am flight and because I travel frequently, I knew at this time of the day, from this terminal in Boston, I could park and be at my gate in under 10 minutes. I arrived at 4:20 am and proceeded to the kiosk at 4:25 am to print my boarding pass. The kiosk said it could not print me one. With no one at the counter, and another passenger also unable to retrieve a boarding pass, we stood at opening of the security lane with not a single person in queue, staring in disbelief at our gate on the other side of the security point, which began to board, and while I was frantically on the phone with customer service, departed without us. At some point three Spirit Airline employees leisurely strode by engrossed in personal conversation. When we inquired how to retrieve our boarding passes, they said "Sorry, the kiosk closes 45 minutes before boarding. Someone will be back at the desk at 8 am." They shrugged their shoulders and walked away. My ticket says "Gates close 15 minutes before boarding" and NOWHERE on their website, boarding passes or itinerary does it say that you cannot obtain a boarding pass within 45 minutes of boarding. Furthermore, when I tried to check in online and "print" my boarding pass (who has a printer these days?), the process was so laborious, requiring me to login and create an account, that I abandoned the process and thought I would just use the kiosk at the airport. How wrong I was! Had I "printed" my boarding pass at home, I would have parked, walked through security, and boarded within 45 minutes, as I frequently do on American, which also flies from this terminal. This is a piecemeal, self-serve airline. Do not expect any customer service; in this unreliable era of air travel, I would not advise using this carrier unless cost is your priority and you are willing to risk the consequences."
Pros: "Landed early"
Cons: "Flights were delayed and over booked, I didn't have a seat and couldn't make my final destination. Had to pay 400 to book another flight with another airline."
Pros: "On my way to Myrtle Beach the crew was great, lively and accommodating. Unfortunately, it was quite the opposite on the way back to NYC."
Cons: "I flew with my ESA. At Myrtle Beach through the check in to the flight, to take off the validity of my ESA was questioned. At check in my letter was passed around numerous time to see if it would suffice. It clearly stated why I needed my ESA. I was also asked in a very professional way if this was valid before one man gave the green light. I didn't feel comfortable disclosing details of my reason for my ESA, or the fact that it was questioned in general. This was a first as my ESA has flown with me through many different airlines, and my condition, paperwork have never been questioned. In addition on the plane I was told my ESA could not be on my lap and had to be under the seat. What is the point of the ESA? Ultimately once in the air I kept my ESA on my lap. This was a point of contention as the attendant kept coming by and asking she be secure under my seat. Truly an awkward, uncomfortable experience."
Pros: "The crew was very nice. It was a short flight so we didn't eat. I was ok in my seat but I'm average height of 5.5 ft. Glad you included the 1 free carry on otherwise there would b no incentive to use your airline at all."
Cons: "Cost for checked bags is high. When u add 2 checked bags both ways that is an extra $200. Be serious what are you saving with all your extra fees. This is passed on to the consumer. I'm not a frequent flyer with this airline but if u want my money u have to do more. The food is high too not much of a selection for restricted diets. I can't eat what I offer. The flight was a little rough on take off and landing. No leg room for a man 6.2 ft man husbands knees were against the seat in front off him. Switched seats going to MB but could not going to CHI not a good ride home for him."
Pros: "On time. Quick baggage delivery."
Cons: "Uncomfortable seats. Lack of substantial tray table....could not work. Seat area was filthy"
Pros: "The actual flight was great."
Cons: "Baggage prices"
Cons: "They denied me boarding, although I was there on time, with no lines. There was no one at the desk. No lines at TSA. Nothing preventing me from boarding except SPIRIT incompetence. They flew the plane with my seat empty. Idiots. I will never do business with this airline again. First and only time."
Cons: "We were flying out of Latrobe airport which is the size of a smaller house with 2 gates. We arrived 40 minutes before boarding and was told that we could not check in. We were not allowed on the flight and had to pay for another flight that left the next day. We will never fly with spirit airlines again."
Cons: "To start, I booked a hotel room close to the airport and upon my arrival at eight thirty in the evening I explained to the reception that I would need a shuttle at 5.15 in the morning..she then told me the shuttle didn't start till eight , so anyway I get a cab and arrive at 6 and as I approached the counter to get my boarding pass the lady blurted out with joy you're late and we have to rebook you. I said my flight was leaving at 6:30 she responded with a smile and pointed to a sight 45 minute before flight sight in required.. so a200 ticket ended up coating me double and I had to Waite in the airport 5 hours and go to Fort Lauderdale and wait there for another 4 hours.. I will never spend a dime on spirit again.. one bag 50 dollars , greedy,rudeness,just all around uglyou!!"
Pros: "Our flight was five late because of the fog over MYRTLE BEACH SC."
Cons: "We were not offered free snacks and drinks is the less spirit should have done."
Pros: "The crew was polite and asked passengers to allow those with connections to rush past"
Cons: "The flight was 30 minutes late almost causing us to miss a flight"
Cons: "Cancelled flight twenty minutes to boarding - doesn't actually tell anyone. The boarding area is so immensely overcrowded and they make no announcements - just waits for you to notice the sign changed. Then when everyone is hoarded to the ticket counter, there is no attendant to speak to at the front so you're left to guess which of the two lines to stand in - if it matters at all. Half an hour into waiting in line, a desk clerk announces that one line is for refund only and the other for rebooking only.... After waiting half hour in wrong lines. Where's the sign? Where's the courtesy? My JetBlue flight was a half hour late - they sent me a credit automatically. Spirit cancels your flight - and all flights after (so the next available flight was in THREE days) and they make you jump through hoops. NEVER AGAIN."
Cons: "The staff is horrible. Maybe because this is the first time I fly with Spirit Airlines, and I always fly with Delta and start comparing. The staff very unorganized and SPIRIT AIRLINES is full of HIDDEN FEES. Yes, it might say it is a cheap flight but adding carry on bags for $100 whenever the people in the front desk dont tell you what is available for you, and found out at the gate that you have to pay $100 for holding up the plane when they are still boarding?! Overall horrible experience and will never flight with spirit airlines! Even if they gave me a free flight I wouldnt fly with them."
Pros: "Absolutely nothing. Our flight was scheduled for 750a. We wake up 5am to ge to the airport, while waiting for the cab I decided to check my email to find out the flight was cancelled due to "mechanical issues". Which means they didn't sell out the flight. The rep I called caught a lot of my animosity, which the issue wasn't her fault, but she remained professional to her credit. The next flight was the next morning already a day into my vacation. I declined cause I wasnt gonna be Charlie Brown to thier Lucy. She then closed out the phone call with the normal spill, "we appreciate your business, book online, we are always here for you etc." This further annoyed me. My vacation was ruined and you think I would ever give Spirit another shot at anything at all in my life."
Pros: "The crew was friendly and joked throughout the flight."
Cons: "The return trip was horrible. The staff at the Myrtle Beach airport enforced the bag fee that I overlooked when booking the trip. I travel quite a bit and used to one free roll on bag. They treated me like a criminal before boarding. I will not fly with Spirit again."
Pros: "Not much, we at least landed safely and arrived at our destination."
Cons: "They will not inform you, or at least well, that carry ons are not included in your ticket price. Not cool. - They then try to jack you again when you need to choose a seat. They will probably sit you in the back of the plane between two big people who actually need more than two seats for their size. I'm a tall guy and prefer the aisle seat. None were available even if I paid extra. - I will fly delta and pay $20 more for a ticket but get better service thought, notifications and online check in reminders without having to look myself and $100 dollars in savings when compared to this rip off cheap airline. - Hey Spirit I have a good name change for your company... Ghost. That's because soon I expect it won't be around much longer."
Cons: "I was harassed , demeaned, demoralized by the security staff that took me through the metal detector. I felt it I would ask where my suitcase was I would have been detained and held against my will I reported the incident to a representative of the security or what I assumed was security on the phone. The person I asked if I could make a complaint just shoved a card and said go online and report it. He never asked what happened. I am appalled that as much investigations that are going on that still treat people the way they do. Still was the worst experience of my entire life and I am not exaggerating. The sad part is I have another flight scheduled."
Cons: "I will never fly spirit again. When booking my flight through cheapoair I thought I had found a deal. After checking in I not only had to pay another 30$ in fees, but also had to pay 20$ each way for my carry on, and 20$ each way to "reserve my seat". Needless to say I ended up paying an additional 273$ that I was not anticipating. You'd think I could have had a complimentary beverage while on board paying that much but that would cost you too much. Not only will I never fly spirit again but I will also be communicating my experience with friends and family, encouraging them to do the same."
Cons: "This is the first time in my last 3 months I wasn't delayed!"
Pros: "The counter spirit worker Ozzie in Logan Airport went above and beyond to make sure I made my flight! Mr Ferraro who works for the TSA in Logan airport also went above and beyond, Mr Ferraro knew I was in a hurry, he thought I might forget my wallet, and when I took off running to catch my flight Mr Ferraro yelled Sir don't forget your wallet Awesome all the way around! 2 guys made my day and week! It was my brothers 20th wedding anniversary, and these 2 guys Ozzie and Mr. Ferraro truly provided heartfelt customer service that I will never forget! Thanks for being awesome!"
Cons: "Keep hiring great people! All is great!"