Boarding was late and baggage retrieval took one hour
For a low cost airline it’s ok. Boarding was a bit chaotic. You have to pay handsomely for any food or beverage. The plane was comfortable and clean enough.
Los asientos son muy pequeños, el abordaje pésimo para un avión tan grande
Improve the boarding process. The staff needs more training.
Slow and cumbersome boarding. Failed to properly organize the waiting line
Pros: "Above average amount of leg room. Plane was very clean."
Cons: "Seats could have a bit more padding. Sitting becomes uncomfortable quickly."
Cons: "The social distancing was completely random. I had two girls sitting next to me meanwhile there were entire rows of seats completely open. Totally unnecessary!"
Cons: "Everything needs to change! Worst airline worst service rude people. Horrific experience wish I got my money back."
Cons: "I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all."
Cons: "The flights took off over an hour late. The seats were incredibly uncomfortable and didn’t recline., even ven a little bit. I am 5’6” and my knees touched the seat in front of me."
Pros: "Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre."
Cons: "Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers."
Cons: "Not pay to much for my luggage"
Pros: "It was ok."
Cons: "It was ok."
Cons: "Free snacks and beverages"
Pros: "Flight delay horrible ... almost missed my connecting flight ."
Cons: "Better connecting flights"
Cons: "El equipaje tardó mucho en salir"
Cons: "The flight did not exist!"
Cons: "Late and slow boarding, last minute gate change"
Cons: "Everything was good. No problems or complaints"
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Pros: "Crew was helpful but a bit overwhelmed...seat was marginal...should be replaced (seat cushion had caved in)"
Cons: "better notice of the delays....cleaner plane...don't appreciate boarding right after others deplaned without sufficient time to prepare for next flt"
Pros: "The crew was SUPER nice and waited for me even though I was late and helped me get through security check and everything. Super, Amazing crew"
Cons: "Late boarding, late landing but claim on time."
Pros: "The crew was friendly and helpful"
Cons: "The seats were very uncomfortable, the boarding was confusing and took a long time."
Cons: "when we arrived to LAX we had to wait on the runway for about 45 minutes because supposedly there was another airplane in the place where we suppose to disembark."
Cons: "That they could wait for me i lost the flight"
Pros: "Nothing to like. Crew was unprofessional, rude, and no comfort in the flight."
Cons: "Everything could be better. At least offer compliments coffee/sodas instead of charging for every little thing."
Cons: "One of the older male crew members was rude with my husband. He was worried that he would be scolded again throughout the flight. Very bad experience."
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Pros: "crew was friendly"
Cons: "no entertainment choices offered - RADIO OR VIDEO."
Pros: "Hassle free, luggage was no issue easy check in and boarding. I really wanted enjoyed my trip with volaris."
Cons: "There’s nothing I can really think of it was a great experience."
Pros: "Low prices and attractive flight schedules"
Cons: "Hard to keep track of all the additional fees. Very little legroom."
Cons: "The gate change of the flight was not properly notified."
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Pros: "Both ways the trip was good. Fast service on Bajío Airport and back to Tijuana. Wait time was as expected on normal basis but fast service on checking in and out."
Cons: "Like every airport they over charge on snacks and food"
Cons: "I spent 5 hours trying to change my flight for another day and the people at Volaris call center stalled until my time ran out and was within 4 hours of my flight, thus being unable to change it. All this plus the usual: uncomfortable sitting, expensive snacks and mediocre service. Definitely the chepeast way to fly!"
Cons: "I booked the flight, received confirmation e-mail and receipt for payment. Then get an e-mail at 1:45 am the day of my flight which was scheduled for 7 am that the pricing value was incorrect and my booking was canceled. I flew from New York to California where I was going to get a connecting flight the next day but my connecting flight purchase was terminated. I have never experienced this and I was left stranded and unable to get to my destination. I had transportation waiting for me and I had to find out the morning of my flight. All I got was an e-mail stating they tried to reach me but that was a LIE because I did not receive any phone calls. The flight I booked was booked right away so no time elapsed for the price to go up. When I called to complain to the company they were unable to help me and no supervisor or manager was available. I was told to call back in 3 hours for someone to assist me but that I was not going to be able to get on my flight because now, the morning of my flight the price was $200 more then what was advertised when booking. This is unacceptable and unprofessional."
Cons: "There was no food or entertainment on this flight."
Pros: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Pros: "The Valaris staff were most helpful and courteous. The flight crew was professional and the airplane appeared be just fine."
Cons: "The lack of a check-in machine and the long lines at the check-in counter were annoying. Also the legroom in the plane was minimal."
Pros: "Overall flight journey was good and on time"
Cons: "The ground staff before we could do our boarding did not allow us to get to the counter even when informed that we had done a web check in... But she was insisting us to pay for the checkin fees to collect our boarding passses which was not professional"
Pros: "I only liked the price, the rest was awful"
Cons: "The system to check your baggage in wasn’t working and they had us standing in line for 40 min and when it finally started working, they couldn’t cope with so many (angry) customers."
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
Pros: "Great price on direct flight to destination. Easy checkin & quick ."
Cons: "1hr delay and seat cushion are thin."
Cons: "These planes are filthy. The flight attendants are rude and apathetic. The gate didn't have any flight information and received no communication from the company about my flight."
Pros: "Absolutely nothing. What I liked best was my refund (which I still haven't received)."
Cons: "Flight from Bogota to FL was delayed an hour (there was only an hour between our connections) AND the FL airport forces you to go through customs between flights for connections which took 1.5 hours, so we missed our connection by 2.5 hours. Spirit's solution was to purchase another flight from them"
Pros: "Horrible, horrible, horrible in all ways. Unreasonably aggressive boarding staff, very disorganized and chaotic. Dirty, uncomfortable seats, 4 delayed boardings and departures in a row - will never fly Spirit again."
Cons: "Virtually everything."
Pros: "It was fast to get in the plane but stuff wise kind of lost when ask questions"
Cons: "Better communication with the customer"
Cons: "They charged me 55 dollars extra just to bring my carry on baggage onto the plane! Unbelievable"
Pros: "Great price and friendly employees"
Cons: "Pull down Tray is too small, almost worthless. No in flight entertainment, no WIFI."
Pros: "Every thing on time all was good."
Cons: "If sike they can't change my flight so i don't like spirit airline!"
Cons: "you cancelled my return flight because i missed my incoming flight. never flying with you again, that's a stupid policy and i wasted a bunch of money for NOTHING!"
Cons: "Flight crew was rude to passengers, and during the overnight flight had a three hour long very loud conversation about their personal lives. Any passenger that approached them was treated poorly. The airplane floor and seats were dirty upon arrival. As with any low budget airline, the seats were uncomfortable and there were no entertainment options. Check in was a nightmare with insane lines and passengers barely getting their bags and check-in figured out before rushing to the gate. Recommend arriving three hours early if you don't want to wonder if you're about to miss your flight through the checkin and bag drop process."
Pros: "The sticker price (before check-in luggage) was good: $340 for Oakland to Detroit."
Cons: "*Check-in luggage was $50 extra each way, so any relative discount in the price disappeared. *I couldn't pick my seat without a $10 fee. *Painfully loud intercom. *Being 5' 11", my seat was the most uncomfortable I've ever ridden in: Cramped with my knees touching the seat in front of me, no reclining option, and brushing shoulders with the passenger at my side the whole time. By the time the flight finished, my back and neck felt like a human origami experiment."
Cons: "I missed my flight because on of the spirit agents made me wait at the wrong gate and then spirit team agents took so long to work with me."
Pros: "Glad I tried spirit! Got me in early on both legs of my flight! Also glad I got the comfy seat-SO worth the money!"
Cons: "It is taking a really long time for the bags to arrive on baggage claim. My plane landed 45 minutes ago and there's still no sign of the bags"
Pros: "The airline crew was great and friendly"
Cons: "We got the seats in the last row and couldn't recline them. Didn't have anywhere to charge my device. No app was provided for entertainment neither was there screens for our 4 hour plus flight."
Pros: "this airline SCREWS you on baggage.. total scam. NEVER fly Spirit!!"
Pros: "It was cancelled. My flight from Laguardia to LAX was in a pretty miserable non-reclining seat. And the carry on baggage fee makes the ticket no longer a good deal. Never again."
Pros: "Cheap airline?"
Cons: "Cost of baggage not included in kayak price..."
Pros: "Of the 6 flights I took with Spirit on this trip, this was the only one where they boarded the flight in a timely and organized manner by using the zones printed on the boarding passes."
Pros: "Boarding was fast."
Cons: "Seats sucked. No drink service"
Pros: "That I had a good seat"
Cons: "Paying for carry on and for food and drinks"
Cons: "Spirit canceled my first flight due to "weather", although every other airline was still flying (including a Southwest flight to the same destination). They sent us to stand in a LONG line with a single woman yelling our options to us. I opted to get rebooked on the same flight tomorrow, stayed in a hotel (paid for out of pocket). The next day, I arrive at the airport and it's canceled again! This time they don't pretend; it was due to lack of crew members. Furious, I booked with Southwest and got home. At the gate, I spent around 35 minutes on hold and then another 25 on the phone to get a partial refund. This was by far the worst experience I have had with any airline ever."
Cons: "They cancelled flight with no help with an alternative same day arrangement"
Pros: "the price"
Cons: "paying for everything and nothing is complimentary"
Cons: "Delay, delay and more delay to get back to Oakland. I DO NOT recommend this airline if you have a scheduled meeting. You won't get there on time. Use other airlines"
Cons: "I was stranded for almost three extra days due to canceled flights. And was only given two round trip flights."
Pros: "The LAX terminal that Spirit flies out of is pretty good. There are nice dining options, but definitely not enough seats for the number of people flying out of the terminal."
Cons: "To start, I wasn't able to print a boarding pass onlinex for a short domestic flight, I usually don't prepare until the day of, so the fact that I even followed their directions to check in 24-1 hour before my flight seemed not too matter. After three successive attempts in different browsers, the website told me I would need to print my boarding pass at the terminal. Add this to the fact that my flight was during rush hour trafffic, and I needed to speed to get to the airport. This was both stressful and a nuisance. Spirit charged me $100 total for a single carry-on bag. Add that to the price of the ticket and it was just as much to fly to Oakland as a similar flight to San Francisco on another carrier. The staff was courteous, but could barely manage the crowd through all of the delays. An hour long flight was delay over an hour defeating the purpose of flying with Spirit. The seats are very tiny, and I am not even that tall (5' 11"). The seats also don't decline. Would never fly Spirit again. This is the first and last time I do so."
Cons: "Bag fee is too high"
Pros: "Crew was helpful."
Cons: "They home of the bare fare is just that, bare. It gets you to the door of the airplane. Just you, no bags or carry on, no seat, no food. Also bag weight limit is 40 lbs compared to 50 in other Airlines. When you add up the price difference is minimal unless you are willing to travel with only the clothes you are wearing. Flight delay was the cherry on the cake. First time and last time for me."
Cons: "The charges for seating and carry-on luggage were outrageous"
Cons: "-They canceled the 7:00am flight with only a few hours notice -Customer Service is nearly impossible to find and contact -Their social media hides Customer Comments because they're universally angry and critical -Why has this Airline not been shut down?"
Cons: "I'm still at the airport waiting for this flight. It's been delayed nearly 2 hours. Spirit should refund this flight to me. It would cost about $80 to refund my seat and my girlfriend's seat for the ridiculous delay. But it would keep us as loyal customers. I'm sure the CACis normally much higher than that."
Cons: "The tickets were not specific about cabin luggage size. I had to spend an additional 100$ to place my luggage under the plan. I felt like I was in a luggage transport plane with seats. Definitely Kmart class transportation."
Cons: "Not worth it. The entire experience was terrible."
Pros: "They're the same as Ryanair and my wife and I will never fly them again. They charge for every little thing."
Cons: "They charged us $220 (round trip) for two carry-on and $10 for printing boarding passes. There's no complementary drinks or snacks on the plane unless you pay for it. The back of the seat in front of us only has bungee cords, preventing us from storing iPads and drinks we had. Very disappointed with this airline."
Pros: "Basic stripped down service. Everything a la carte. No frills..."
Cons: "$50 bag check each way. "free" random seats mean middle unless you want to pay for designated seat."
Cons: "Flight delayed 5 hours. No notification"
Pros: "Flight was on time. Ticket agents were helpful."
Cons: "Ticket kiosk didn't work well. Seat pocket was filled with garbage from previous flight. Cannot tolerate flight crew hawking credit cards. It's intrusive. I think their time would be better spent in safety and comfort needs of passengers."
Pros: "Fairly low ticket price for short notice"
Cons: "Bag was 12lbs over weight limit, and the cost for that was overwhelmingly expensive....... $50 to check the bag, THEN another $55 for being over the weight limit (only 40lbs). $55 was such a extortion price."
Pros: "we flew from oakland to ohare for the first time on Spirit airlines and we were very impressed. We left on time - or even a minute or two early - and landed safely. what more could we ask? The staff was friendly and the plane was clean. two thumbs up!"
Cons: "That the seat assigned to me was in a row that didn't have reclining seats. I have a neck injury and it was quite uncomfortable."
Pros: "Great price for the flight, until you have to pay extra for a single carry-on, then it's no longer a great price. Flights were on time."
Cons: "Surprise, a single carry-on costs extra! Also, the seats are very narrow, and don't recline at all. The plane was not clean. And you want food or drink? Even a tiny snack costs extra. I've been on third-world airlines that were nicer. Never again."
Pros: "The crew was competent, my seat neighbors were friendly."
Cons: "Crammed seats, don't recline. No included beverage (not even water). "No frills" = budget airline. Want to have a carry on ? You'll need to pay for that. I do not recommend Spirit for flights over an hour."
Pros: "The crew was very nice and very spirited. Announcements and safety was covered in a fun way, so people paid attention."
Cons: "Seats don't go back"
Cons: "There needs to be a clear indication that *even a carry-on bag* is not included in the ticket price. Spirit website and online checkin was terrible. Communication about the flight delay was nearly nonexistent. Kayak sent me an email notification before Spirit did!"
Pros: "Customer service in Manila speaks with heavy accent talks so loud. Do not undestand what they are saying. Then they became rude, asked for supervisor, they refused. Oversea customer service may be cheaper labor for the co, your customers have hard time understanding them. How can we use spirit? My mother handicapped senior ended up missing the flight because customers service put on a hold for 75 minutes. I called them to speak to a manager refused first time then put me on hold for an hour. I will put this terrible process experience on google, so people should, must know especially if this is concerning children or elderly seniors. The higher management should acknowledge and be accountable for people suffer great deal."
Pros: "This ticket was inexpensive and got the job done. My flights were on time and smooth. The airline is clearly a discount airline. Extra charges for luggage and snacks, which, if you've traveled before, are easily avoidable. I can't believe people are complaining about crowded seats and extra charges, as if other airlines aren't doing the same things... If you want a first class traveling experience, pay four times more on a different airline. The flight attendants were perfectly polite and friendly. While Spirit isn't my airline of choice, I would fly with them again."
Cons: "TSA made me go back to the ticket counter to get a printed boarding pass, because a digital copy was insufficient. Hopefully Spirit will be able to send digital boarding passes soon."
Cons: "Rude employees, incompetent staff. Outrageous hidden fees. First time I flew spirit they cancelled my connecting flight, escorted me out of the terminal, stood in line for 3 hours to be rescheduled to a flight the following day. They put me in a hotel an hour away with a shuttle that ran every 2 hours so I was able to sleep for 3 hours. Second experience... 5 hour delay from 730p to 12:30p departure. Fool me once shame on you. Fool me twice shame on me. Never booking spirit again. Absolute garbage airline."
Pros: "It was my first time flying and I had no problems with boarding or late flights. Everything went smooth and I had a great experience for my first flight. I would take Sprit again if I could fit all my items in my personal carry on that is free of charge. If I need to pay for any other carry on or check in bags I might want to check out a different airline. Overall great experience. Seats had a lot of room and the plane was pretty clean."
Pros: "The flight, and only the flight, is cheap. Generally runs on schedule."
Cons: "If you have a bag bigger than a hang purse, they're going to charge you for it (including normal roll carry ons). Cheapest if you buy online beforehand, $55 at check in counter, or $100 at the gate, so plan ahead! No drinks served in flight. Seats look old and kinda dirty."