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— OAK
May 26 — Jun 21
Round-trip
1 adult
Economy
From?
To?
Thu 5/26
Thu 6/2
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Top 5 airlines serving South America to Oakland
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 30768 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews
Staff was super nice, helpful and funny. Wish they provided headphones
Staff was super nice, helpful and funny. Wish they provided headphones
Flight was delayed and gate was really busy and no where to sit. Overall the flight went well.
Cons: "Headphone availability"
Cons: "Stop pandering fear with masks."
Pros: "Competent crew"
Cons: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Cons: "We read in the Delta onboard magazine about Delta’s commitment to women. Yet Delta coverups a rape by one male employee against a recent immigrant in a Delta vehicle. What say you?"
Pros: "Movies"
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "Entertainment selection was nice."
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Cons: "The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted"
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Pros: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."
Cons: "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
Cons: "The seats are not very comfortable for such a long flight"
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "The flight was great from beginning to end. I have no complaints."
Pros: "Departed on time. Very courteous crew."
Cons: "Nothing."
Pros: "Everything"
Pros: "Food was excellent. The flight attendants took great "care" of us. Entertain system was great."
Cons: "10.5 hours of flying"
Pros: "Excellent"
Cons: "None"
Pros: "The bag service"
Cons: "The flight delays"
Cons: "Left 30 minutes late from SLC."
Cons: "The monitors kept on freezing"
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "Was given a seat with more leg room in a exit row because the extra volunteers."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Pros: "Uneventful flight - boarding was great and there were no hassles."
Cons: "No food. No onboard entertainment."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "All the staff and flight crew we're really great and thoughtful. Helpful with finding overhead compartments on a full flight."
Cons: "Seats could be bigger, with more leg room. But we know that's not gonna happen."
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "Comfortable seats"
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "Flights were on time and friendly attendants!"
Pros: "Standard Flight boarded fast everything went smooth"
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Pros: "Excellent service, God flight"
Pros: "Nothing"
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "Distaff who is very friendly and accommodating."
Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"
Cons: "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
Pros: "Great service"
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Pros: "seating at row 2a was roomy enough only because the seat in front was empty do no danger of a recline. The service was excellent, entertainment options excellent and products in bathroom are nice - Malin & goetz. The captain came out and greeted everyone, which I appreciated"
Cons: "The food served for dinner was not great. Pasta with a mushroom sauce. Sauce was really soupy. I'm not really crazy about the snack basket options - not enough savory and no chocolate. The seats on the new 737-900 are not comfortable"
Pros: "Great crew, smooth flight"
Cons: "Waiting for luggage in Peoria"
Pros: "Friendly Crew"
Cons: "delayed for 2 hours"
Pros: "Crew were helpful. Food was OK. I had Hindu meal and it was hot and tasty but salty."
Cons: "Seats could have been more comfortable. I am not a tall person so seat spacing was not an issue, but for any one more than 5'8'' tall, seat spacing may be uncomfortable."
Pros: "Very comfortable seats and the crew was in good spirits"
Cons: "ok when in Malaga I asked for wheelchair at Gatwick as I had pulled a muscle in my back and it was hard to walk got to Gatwick No wheelchair had to walk not very good"
Cons: "Be on time."
Pros: "Seats are good sized. Food and service was good."
Cons: "Too many flight delays."
Pros: "Things went as planned in the beginning. The young lady who checked me in at the BA counter was very friendly and helpful. The preboarding and boarding went very smoothly as well."
Cons: "The plane boarded as usual then things went wrong. There was apparently something that went wrong with furl getting into a separate storage tank (that's scary in itself...how does that happen?) and they announced that they couldn't get the fuel tank to fill completely and the mechanics needed to get a "special tool" to complete the process. Then they needed some "tool" to drain the fuel from the mysterious storage tank. That was done and they announced that they had decided that they had plenty of fuel to make it to Denver. An hour and a half later of sitting in a sweltering hot cabin the y announced that the mechanical issues were taken care of BUT we'd have to wait another 20 minutes to take off because of the traffic waiting to leave Heathrow."
Pros: "When we finally took off."
Cons: "Flight was delayed >3.5 hours because of an "electrical problem affecting in-flight entertainment system and 1st and Business Class seats. After powering down the aircraft c. 3 times at 11:15pm CT the electrical system miraculously worked as normal."
Pros: "Timing was good"
Cons: "They charge me for second bag on my way back although my ticket emwa for 2 bags"
Pros: "Crew did their best while sweating with the passengers especially prior to take off"
Pros: "All BA personnel from check-in to landing were outstanding, professional."
Cons: "I had requested and been assured there would be a wheelchair waiting at Heathrow to transport me to my connecting flight in terminal 3. I never got one. We kept being told to walk to another place and there would be one. This went on all the way to the plane which was already boarding."
Pros: "The food was good and there was a great movie selection."
Cons: "I felt like a sardine. The seats are very tiny and there are so many of them."
Cons: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"
Pros: "Awesome flight attendants, funny relaxed, seemed like they wanted to be there"
Cons: "The entertainment was awful. A small screen with terrible picture. The movie selection was small but current."
Pros: "Crew and drink selection"
Cons: "3/4 of a sandwich for afternoon tea beyond a joke Barcelona lounge not great"
Cons: "Transfer at the Heathrow airport was such a hustle. Even though we had about hour and a half for transfer, take getting off board into consideration, we were on the run to our next gate for about 50 minutes without stopping, barely had a chance to use a restroom. Longer transfer period is needed most definitely. Also at least complimentary glass of water would be nice on the board."
Pros: "Nothing"
Cons: "They could not see our flight from London to dallas so they would not let us get on the plane in Zurich."
Pros: "Because of you he delayed flight from Los Angeles they gave us a new one to Milan which arrived on n Linate instead of Malpensa two hours after my scheduled trip. Not nice"
Pros: "Only one layover in London"
Cons: "Emirates, Etihad flights I thought were a bit newer and better in terms of comfort and entertainment with more charging ports etc"
Cons: "The crew were clearly not happy to be here New Year’s morning. They didn’t do the proper number of services, then left many of us with our food trays while they all went to take a lengthy break together. Passengers were using the flight attendants call button, and they were ignored."
Cons: "Waited an hr to finally get bags"
Pros: "The kindness of the service people."
Pros: "The crew were great"
Cons: "The meal served left much to be desired."
Pros: "This was the first time I had flown into Oakland instead of SFO. It was faster, easier and close to my destination than San Francisco Airport."
Cons: "The selection of music on BA flights has fallen dramatically in the last year. I prefer to listen to music rather than watch movies and in the past there was a good selection and a broad choice."
Pros: "El proceso de embarque fue rápido y sencillo. El avión estaba limpio y el vuelo fue ameno."
Cons: "No me gustó que era por British Airways pero operado por Vueling. Quiere decir que no tenía la comodidad de una gran aerolínea sino la de una low-cost. Las sillas no reclinaban!"
Pros: "Nice plane and comfortable seats."
Cons: "Water and all other food and drinks were for sale only. No entertainment."
Pros: "Seats"
Cons: "No WiFi available. Bad flight tracker."
Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
Pros: "Staff were pleasant and efficient"
Cons: "Seat v uncomfortable, flight was v late leaving plus turbulence made it unpleasant."
Pros: "The crew was friendly, and the plane was clean."
Cons: "Checking in is extremely slow , bag check is even slower."
Cons: "Decent for a 2 hour flight"
Pros: "Leg room, food and entertainment"
Pros: "The plane was comfortable and clean, and there was enough legroom for me even in economy. The flight attendants were friendly and meal services were well timed. For a 10+ hour flight, this was about as comfortable as it could be."
Pros: "Crew were great."
Pros: "Nice plane, very smooth flight, good landing."
Cons: "Small screen on movies, couldn't find charger station for my iPhone."
Cons: "I loved everything except the in flight entertainment which was very limited and boring. Please upgrade it to the high standard and good quality of everything else. I spent the whole flight reading!"
Pros: "announcements made by the pilot about weather and the flying conditions and travel time were very good."
Cons: "the plane was delayed and the check-in person gave me a different time for when the plane would leave vs what was on the boards. i was lucky that i did not listen to her or i would have missed my flight."
Pros: "Nothing."
Cons: "1) Tiny seats 2) Rude service in the airplane and rude customer service in the airport boot at British Airways 3) Lost my flight to JFK as the transfer took forever 4) Accommodation after the airline screwed up was little to nothing."
Cons: "Crew did not seem friendly nor as though they wanted to help. Perhaps because they were all young, perhaps some senior crew members to supervise would be beneficial."
Cons: "Everyone"
Pros: "Some of the cabin crew were friendly."
Cons: "I was in the premium economy section, which was definitely more comfortable than regular steerage but the 777 cabin was old, and the amenities out of date. No plugs for phone or ipad charging; the in flight entertainment system was buggy and the selection was very limited. There was one drink service. Even business class looks worn out and tattered. No wonder the Gulf based airlines are eating their lunch."
Pros: "On time, good entertainment"
Pros: "Service was good. 2.5 meals, lots of water and drinks, kind service, kind help desk. Good room between seats"
Cons: "Seat bottoms were painful. TV screens were super old, but thats a very first world complaint."
Cons: "The plane takeoff time was delayed by almost two hours. When we got to Oakland, waiting for the luggage took an exceptionally long time. Don't understand why we couldn't sit in the waiting room until a "certain time" before getting on the plane, we had to wait outside in a hall with no seats. The room was not being used by anyone else."
Pros: "Crew, service"
Cons: "Seating was bad, broken springs and uncorfortable back support"
Pros: "Nice new airplane (787). On time. Good food. Plenty of fluids served."
Cons: "My flight was booked for April 25 and my paperwork actually showed that. Upon arrival at Gatwick I was told the flight left on April 24 and no other flight till April 27 so I had to go to Heathrow."
Pros: "The food was excellent and the flight staff was very accommodating."
Cons: "No wireless internet or USB/Power plugs to charge my devices on the plane."
Pros: "solid experience with on time performance"
Cons: "London Heathrow security from my incoming international flight to my connecting flight was hostile, confrontational, and bewildering. Layout of terminal is ridiculous, with far too many chokepoints for foot traffic, far too many people, too few public seating options. Felt like a prison."
Cons: "After a three hour delay- the flight was canceled. Was able to rebook flight for next day but took eight calls to find a room for the night. It was a bit of a nightmare. Had pre paid for up graded seat but one was not available on the re-booked flight."
Good flight, and service. Need more food options.
having three seats to myself .
The airport closed off checking in 90 mins before departure. Showed up at the airport and was denied entry. Had to re book the flight.
The charging port for my seat was not working
Pros: "Everything was clean and new feeling"
Cons: "Food on offer was uninspiring."
Pros: "Everything was pretty smooth, on time, as expected, no problems."
Cons: "The entertainment access from my device was unusable due to unavailability of downloading the proprietary American Airlines APP. I had the GoGo In Flight app installed but that wasn’t enough. A better system should be in place."
Pros: "Easy boarding."
Cons: "No usb charger. Flight delayed."
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Pros: "Crew was very nice."
Cons: "N/A"
Cons: "We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo"
Pros: "CREW WAS GREAT AT BOARDING GATE AND IN FLIGHT."
Cons: "LEFT 30 MIN LATE, DUE TO CONNECTING FLIGHT."
Cons: "The landing was very rough from Nashville to Dallas"
Cons: "Plane flight got delayed until 6pm from 10:30am. What."
Cons: "2.5 hour delay on the ground - very poor communication from Crew"
Pros: "Comfortable seat"
Cons: "Umm, maybe a tv in the headrest"
Cons: "Plane was changed, lost all upgrades and assigned a random seat. One of the flight attendant had poor customer skills, was just rude overall."
Cons: "Your seats are small and you never turn the fasten seatbelt light off"
Pros: "Plane too cold hard to sleep, no blankets or pillows"
Cons: "late cold plane"
Pros: "Everything"
Pros: "Not much!"
Cons: "Upon arriving to the gate we were delayed 15 min. As the last few people were boarding the gate agents announced there was not more overhead space and we would have to check all bags from now on. I’ve seen this done before but I was very irritated because it seemed as if the gate agents were a little rough with the newly checked bags. As I felt like I didn’t have a choice I checked my bag reluctantly knowing I had a gift for a friend inside and continued boarding. As I boarded I was highly irritated to see more than 5 available overhead spaces for carry ons. I asked the steward why they made us check bags when there was still space and she barely stopped to answer and just said they have a monitor up front that tells them when it’s full. Clearly the monitor was wrong and common sense would lead me to at least take a look before LYING to paying customers. I was very hurt to see the gift I had just bought for my friend was broken when I opened my bag at baggage claim."
Cons: "Flight got delayed by 2 hours"
Pros: "On time and convenient"
Cons: "Crowded"
Pros: "Great and safe"
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Cons: "2 hour late departure. could not get there story strait on why the delay, finally they went with weather delay. steward reminded me of a bunch of people unhappy with there jobs. need to work on customer service"
Cons: "The entertainment screens did not work in my seat and my wife's seat."
Cons: "don’t know! didn’t get to phoenix because of plane issues"
Pros: "There’s nothing better than a non-stop."
Cons: "Oy, they offered an $800 credit if I let them bump me. But they had no way to get me to my destination! I guess instead of asking for volunteers, they should have asked for people who really didn’t want to go. Then the flight attendant announced, “we’re really low on food”. Really? This is a SEVEN hour flight!"
Pros: "Average. Expectation for US airlines are so low this flight score average."
Cons: "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."
Cons: "Very Bab flight never fly again with you"
Pros: "Not much!"
Cons: "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Pros: "Ice cream as a snack was a nice surprise."
Cons: "This was a nine hour flight and the entertainment system was very old. There were screens in the middle of the plane with the movies chosen for you. On a flight this long, the customer should have options. You also were not able to control your the air. So the flight was freezing! The lunch options were meatballs or cheesy pasta. I thought these were risky. What has happened to chicken?"
Cons: "Seats are uncomfortable and inadequate for a comfortable ride."
Cons: "The seats are too tight."
Cons: "Chairs were a bit tight"
Cons: "I'm still limping slightly from not having hardly any legroom period but it's just a fact that you're playing too not designed for people like me"
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "Flight took off and landed on time."
Cons: "Nothing really. A very typical flight."
Pros: "Loved the individual seat back entertainment"
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Pros: "The crew was fantastic, the flight was smother and on time, boarding was timely"
Cons: "The plane was older with a poor entertainment system"
Pros: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Cons: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Cons: "AA canceled my flight my kids who live 4 hours away from San Diego drove that distance to pick me up yesterday, we got a hotel room for the canceled flight but they ended up paying $200 for the night. AA did not let us know thr flight was canceled until late last night."
Pros: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Cons: "They cancelled the flight and put me to fly the next day"
Pros: "Friendly service"
Cons: "Snacks"
Pros: "Flight never happened, can I give 0 stars?"
Cons: "The flight was delayed three times and ultimately cancelled. I got no notification of the cancellation, only found out because I was constantly checking. Ticketing agents in the airport were overwhelmed and ignored most passengers, on the phone they were useless and offered no solution. I was attending a family funeral in the morning and after American offered no options I rented a car (another huge expense) and drove all night to get the my destination."
During check in, the staff member indicated he did not speak English and proceeded in Spanish. We were not told how to get to our gate. I would have appreciated all announcements (no matter how unimportant) to be translated into English. Custom forms were not offered in English to customers so I had to ask. There was no in flight entertainment which I knew ahead of time. It wasn’t clear customers had to purchase food or drink. Complimentary cups of water would have been nice for a 4 hour flight. Also the leg room was unbearable especially if the customer in front reclined their seat (which happened to me)
Pros: "easy boarding, great crew(though very tired), seats were finally comfortable, not like sitting on wood"
Cons: "best flight ever with volaris!!!!"
Pros: "Crew was amazing. Felt safe from check 8n to arrival"
Cons: "Second flight that was not on time. Seat was a bit uncomfortable."
Pros: "Caring and through personnel in the face of a virus."
Cons: "WATER"
Pros: "No"
Cons: "Service"
Pros: "Quick boarding"
Cons: "More comfortable seats"
Cons: "Everything needs to change! Worst airline worst service rude people. Horrific experience wish I got my money back."
Cons: "I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all."
Cons: "I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service."
Pros: "the price"
Cons: "Volaris's system apparently was malfunctioning that prevented anyone from checking in online or through any app which caused stress the day before travel. Even worse, they couldnt even check in at the gate and had to fill out forms by hand, which caused a 2 hours delay!"
Cons: "The flights took off over an hour late. The seats were incredibly uncomfortable and didn’t recline., even ven a little bit. I am 5’6” and my knees touched the seat in front of me."
Pros: "Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre."
Cons: "Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers."
Pros: "It was ok."
Cons: "It was ok."
Cons: "Free snacks and beverages"
Cons: "El equipaje tardó mucho en salir"
Cons: "Late and slow boarding, last minute gate change"
Pros: "Efficient boarding"
Cons: "More comfortable seats"
Pros: "Always on time"
Cons: "More comfortable seats"
Pros: "Timeliness its great to be on time."
Cons: "The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline"
Cons: "I arrived at the airport on time, I had Mobil check in, went to boarding, waited for my turn. after an hour, my docs were check. then I found out that I had lost my coding form. I was directed to immigration to get a replacing form. On my way back, the tripulation didn't let me inn. I was 15 min. b"
Cons: "Arrived at the gate at 12:05pm as we were in a different gate due to the airport screens being incorrect. The rule for boarding is that the flight closes 15 minutes before departure, which would have been 12:10. Omar Rivera, argued with us for minutes and did not let us board. Horrible service"
Cons: "Get the forms to fill up"
Cons: "You don’t let carry anything in your hands for free, you charge for everything. I don think it’s right. Other than that was excellent..."
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "Nothing"
Pros: "The crew was friendly and helpful"
Cons: "The seats were very uncomfortable, the boarding was confusing and took a long time."
Cons: "arrival"
Pros: "We were on time"
Cons: "They don’t tell you about they might take your baggage when you have your boarding suitcase and they made me to put it down saying there is no more space. But if you pay $100 pesos then magically the space appears in the upper place of the plane. They don’t put any of these on the page and we fight"
Pros: "Crew did there job very well. Seats were terrible like riding in a New York City bus. Shamful, this airlines has no respect for their paying customers. My knees were pushed into the seat in front of me."
Cons: "Fire, dismiss, out of hear the CEO who approved the cramped seating layout!"
Cons: "Light free snack"
Cons: "Not having to walk in the rain to terminal"
Pros: "Nothing to like. Crew was unprofessional, rude, and no comfort in the flight."
Cons: "Everything could be better. At least offer compliments coffee/sodas instead of charging for every little thing."
Pros: "Not to much"
Cons: "Time of departure, really 1 hr delay?"
Pros: "."
Cons: "I lost my connection because my first flight was delayed. It would be amazing if Kiwi.com would refund my unused flight Cancun-Chicago. I paid for a checked bag with Frontier, they didn't let me in the gate because I arrived 10 minutes later and I didn't get my money back for my luggage."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "The movie selection."
Cons: "This was probably one of the worst flights I’ve ever had to deal with, the plane was 3 hours late causing me to miss my connection and having to buy a completely new flight. I’m very very displeased and they didn’t offer to help anyone get to gates with connections or for vouchers or refunds."
Pros: "Bad"
Cons: "No comments"
Pros: "Web check in was super easy, the flight was on time and all the crew was really nice."
Cons: "No complimentary drinks or food, no entertainment on board."
Pros: "Excelente el tiempo de llegada :)"
Pros: "Cheap flight"
Cons: "Really unconfortable plane and flight hostess weren’t able to deal with situations."
Cons: "The line to check in was extremely long and not organized at all! I waited 3 hours to check in my bags!!! I have never had to wait that long! We almost missed our flight. By the time we got bags checked in and got to the gate they were almost done boarding!"
Cons: "Only snack options during my flight, was hoping to buy a meal."
Pros: "ok"
Pros: "On time"
Cons: ", change in departure time, hurried boarding, crew with long facesrude kids all over"
Pros: "That we eventually left..."
Cons: "delayed, customer service on the phone was not helpful , I was held back during oarding. Check in online was a long process and at the end it was pointless."
Cons: "When booking flight said luggage include , but when I got checking my luggage $50 fee luggage this ridiculous price to pay. Very disappointed"
Cons: "Worst customer service i ever had."
Pros: "Comfort was ok"
Cons: "No free snacks or Water."
Pros: "Nonstop San Francisco to Guadalajara"
Cons: "Negative legroom, some rows were full others empty, cabin crew couldn't care less about passengers, never even offered me a beverage or food (even though I would have refused due to excessive fees for everything!), most announcements were in Spanish even though the flight originated in San Francisco. The worst part was the seating being so tight I could not put my knees in front of me and I had to endure the entire flight in pain. I would never have been able to get out in an emergency because my legs were twisted like pretzels and they were in cramps with circulation cut off. Why is there no law against passenger abuse like this? Why should I pay extra just to be comfortable for a few hours? I'm 6'4" and not that giant but these seats were sized for children. Cabin crew never tried to reseat me in one of the numerous empty rows yet they allowed others to sleep across the empty rows. They saw how unsettled I was yet ignored me. Why don't they distribute passengers evenly instead of filling some rows and leaving some empty? They charged me $50 to carry on my bag saying "We're not allowed to have carry on bags." Unless I paid $50 and then carry on bags are fine. Checked bags were $30 but with expensive electronics in my bag I was not going to risk it to the baggage handling crew with their knack for destroying bags every day. I will never fly Volaris again, no matter how inexpensive they are."
Cons: "The worst thing is the line to check in. I printed my boarding pass and I still waiting 45 just to drop off my checked bag."
Cons: "It was really unclear how much they will nickle and dime you at the airport. Paid almost the price of the ticket to bring my carry on"
Cons: "VERY unclear baggage rules - meaning I paid $100 extra for a checked bag after booking, and then also unnecessarily paid an extra $55 for a backpack at the airport because there was not notification on-screen that it was allowed as a personal bag. I then could not get a refund at the baggage counter because they don't do transactions. I am now trying to work out how to get a refund from Australia. I would have been better off taking any other airline and it would have been cheaper than these extra fees. I am so disappointed."
Pros: "Seats are not comfortable"
Pros: "Nothing, never got on the plane."
Cons: "I was stuck in traffic before the flight and arrived approximately 50min before the flight. By the time I finished fighting with the self check-in machine and talked to a person, it was about 45min before the flight and I was told I was too late and the plane had already boarded and was full. I asked if I could get on the next flight, but I was told the next flight from LAX to Oakland wasn't until 7AM the next morning. I wound up having to buy a last-minute, one-way ticket on American Airlines just to get where I was going. The man at the counter was very rude and dismissive about the whole thing."
Pros: "Nothing."
Cons: "The worst experience ever. Will never fly this terrible airline again. The worst customer service on the phone and at the airport. This ticket was booked for me for a quick trip and I needed up rebooking my return on another airline the same day because Spirit is that terrible."
Pros: "No delays. Boarding was efficient but not much else. Very basic."
Cons: "I wanted to bring a bag as hand luggage and had to pay $46 each way. I've flown loads and this is the first airline who has charged for carry on."
Cons: "First time I have flown Spirit - 1st left was cancelled, then on the 2nd we were charged $130 to bring two small bags on the plan. Plenty of overhead space, just deceptive pricing."
Cons: "Although the flight is cheap it adds up with all the extra fees. This airline is a al cart service."
Cons: "Flight attendants"
Cons: "Seat comfort was poor but everything else was very good, flight crew, boarding crew were very helpful and pleasant."
Cons: "I've read bad reviews about Spirit airlines, but I was on a budget and decided to take my chances. It was a very small plane, which meant tight quarters during a 4.5 hour flight. I have a disability and deal with chronic pain and usually need to carefully plan out long flights so I arrive with minimal pain, but the seats were very small and moving about the back cabin was impossible. When I asked for a wheelchair I wasn't granted my request right away because I was told I didn't register online. I've always requested a wheelchair when I check in with major airlines when I arrive and have never been given a problem. Also, I didn't realize checking baggage would cost so much! No wifi available a very turbulent flight and they even charge for water. It wasn't the most horrible experience, but if we pay for a cheap ticket, expect substandard service. This will definitely will be my last time with Spirit Airlines."
Cons: "I was so uncertain of how this flight would go based on all the changes - I didn't feel like it was going to be a safe experience. I didn't even take the flight, I booked with another airline. Also, when I signed in to the Spirit website, and put in my info - somehow a DIFFERENT FIRST AND LAST NAME got associated with my contact info. Terrible software and potentially a really disruptive situation - when flying, identity information is critical. Awful."
Pros: "Friendly staff"
Cons: "Older plane, seats fixed and did not recline."
Pros: "Seats are okay."
Cons: "Cancelled flight. Very rude staff. Lost luggage. What's not to hate?"
Pros: "Cheap stuff"
Cons: "Hidden fees. Bag fee was for overweight bag limit at 40 pounds instead of 50"
Pros: "Captain made up time"
Cons: "It was ok"
Cons: "Because I was told that the seats do not recline, I purchased an upgraded seat in the front. This "big seat".while wider...also did not recline making the overnight journey miserable....and a total waste of extra expense."
Cons: "Flight was already delayed when I arrived. We boarded, there was a problem, we waited for a while in the cabin, then there was a different delay, we deboarded for about 45 more minutes, they fixed the problem and then we finally reboarded and was on our way."
Pros: "We took off 498 minutes late but arrived only fifteen minutes behind schedule. The entire crew did a fine job."
Cons: "my flight changed so many times. ispirit say its only 45 min before departing that your able to check in and did just that and i was minutes from missing my flight."
Cons: "One luggage got left behind, which was inconvenient. But they made up for it by delivering the luggage to my home the same night as soon as they got the luggage"
Pros: "Spirits online website is totally transparent about their extra fees and ways to save on baggage. I wish that info would've been available on kayak but I did find it easily on the spirits website"
Cons: "I wanted to start off by apologizing for my behavior. I definitely became really frustrated with the situation and definitely took it out on the agent. He was totally just doing his job and I way overreacted Essentially, all I think could be used to improve with this flight was a little more information about boarding as well as emails to web check in. I forgot to do so for this flight and an invitation to online checkin as well as more information about the boarding process (i.e.: the gates in this airport are further from the terminals than typical airports) would be gratefullly allreciately."
Pros: "Refunded my ticket with no issues"
Cons: "First, they cancelled my 8am flight at 10pm the night before with no notification. I happened to see it and call to rebook on the next flight, but if I hadn't been checking the flight status I'm not sure what would have happened when I got to the airport. Then, the 10am rebooked flight was delayed for over 2 hours - with basically no communication from the gate agents and no updates to the expected departure time. Ended up getting a refund and rebooking on Southwest - which was a perfectly smooth experience, huge contrast to the clusterf*** of flying Spirit."
Pros: "Quick customer service, decent crew."
Cons: "No food or drink or entertainment."
Pros: "Price"
Cons: "No free carry in"
Pros: "One or two people of the crew were friendly and helped to accommodate"
Cons: "The rest of the crew were not nice and were rude. Could be busy they are tired but is it not there job?"
Pros: "There were no problems with boarding and the flight itself."
Cons: "The night before I signed up with the 7 dollar club and checked ourselves in with one check in and one carry on bag. I put the whole thing though, including with my credit card. I didn't have a printer so I did not print the boarding pass. When I got to the airport, I went to the machines to print the pass and it turned out that Spirit had not checked us in or our bags. I waited online at the counter, and instead of helping us they told us to call the Spirit phone number and "maybe" they would give us the same price for check in. I called, and went through the process of check-in, but it was hard to hear on the phone in the noisy airport, and the mistake never should have happened in the first place. Also, while I expected Spirit to charge for a carry-on, I did not expect the cost to be so high (without the 9-dollar club which I am not sure I will be able to use within the year). It does make me think twice about using Spirit again. The European low-cost carriers I have used charge less for carry-ons or not at all."
Pros: "nothing."
Cons: "my flight was cancel with no reason. not given any other option until 2 days later. no incentive for canceling. still haven't gotten my refund and it took 40 mins to speak to someone days later."
Pros: "seamless, efficient, quick"
Cons: "the area surrounding seats was kind of dirty, needs to be cleaned up"
Pros: "The crew was polite and asked passengers to allow those with connections to rush past"
Cons: "The flight was 30 minutes late almost causing us to miss a flight"
Pros: "Nothing"
Cons: "Up charge on everything. Rude customer service. Can't check in at the counter at least at LAX. Missed my flight and had to wait 7 hrs because only 3 of the 12 kiosks were operating at the agents wouldn't let me check in at the counter. By the time I got my ticket printed I had 43 minutes till my flight left. Waited in line just to have an agent tell me I was 2 mins too late. Last check in is 45 mins prior to flight and I had 43 mins left. Complete BS. I will not fly Spirit again. If you think I'm exaggerating read other reviews. Good luck!"
Pros: "Easy pre-board for persons with disabilities, comfortable modern Airbus 319, low base fare."
Cons: "Ridiculous carry-on bag arrangement, I won't fly them again until this is changed."
Cons: "I wasn't able to make this flight. It was 4 months in advance and they still would not give me a refund and the options for receiving a credit to fly later were very restricted. I basically lost all of my money and even though l purchased the insurance they said l didn't qualify for a refund. I am very dissatisfied with the purchase of this flight"
Pros: "Inexpensive"
Cons: "Cost more for carry-ons and assigned seating."
Cons: "4 hour delay when we are already on the plane on time and make us get off to get on a different plane"
Pros: "affordable flight tickets"
Cons: "excessive cost of checked bags charging at all for carry-on bags charging for water on the plane not making it known that drinks were not free on the plane so I could buy an overcharged for water in the airport rude, uninterested flight attendants driving around the tarmac for 30 mins+ before takeoff with no communication making us late for connecting transportation home after midnight"
Pros: "Gate person was very helpful got us on the flight early and we had great seats I am 6'4" my son who was in LV for basketball is 6'11" and she was great."
Cons: "At check in for our baggage it was a very long wait Michael who helped us put us on standby for an earlier flight gave us new boarding passes did not see that I had paid for a carry on bag so my boarding pass did not have a carry on. I also had a very hard time checking in for our flight and printing the boarding pass as the web page was down for almost 24 hours I wasted many hours trying to print the boarding pass and was very surprised about the charges for seats baggage and printing the boarding pass."
Pros: "Going to Oakland and back to Chicago both flights delayed by two hours and one hour"
Pros: "nothing"
Cons: "hidden fees, complete lack of customer service, inability to speak to someone who wasn't reading off a manual. Charges to carry one a bag is ridiculous!"
Pros: "Nothing"
Cons: "Everything"
Cons: "Both flights were substantially delayed causing havoc in the schedules of those picking me up. They have this carryon policy that anything bigger than basically a handbag, you are charged $55 each way!!! This added $110 to my flight!!!! I ending up paying more than my other more sane and professional options. I should of flown Southwest.Then on the loudspeaker in the plane, they talk about what a great airline they are and that you should apply for their credit card. I have to say not one person filled out the application even though you got frequent flyer miles."
Pros: "Boarding was efficient and planes are pretty clean."
Cons: "I didn't like the fact you have to pay for hand carry. That makes no sense to me and is misleading with your plane fares. The new planes have no seats that recline even though your take off and landing instructions call for having see in full upright position. It is always in that uncomfortable position. And the tray tables are way too small. you can't fit anything on there except a glass. For someone who travels often Spirit Airlines would definitely be my last choice. I definitely wouldn't recommend this airine to anyone."
Pros: "I arrived alive."
Cons: "Flight took off early and I was rescheduled to another flight missing a funeral. Spent 4 hours on layover in Vegas only to find out that flight was delayed for an hour. Spirit airlines charges for EVERYTHING including water and cary on."
Cons: "I dont see that I would ever use Spirit again. You book a ta low fare and incur many costs that build up and nearly double your fair. may as well book on another airline and get what you wanted in the first place for the same price. The staff were unprofessional, disrespectful, tired and unkempt. And the flight was delayed, and we were never given a reason. I needed to change my return flight. I was instructed that i would save money by doing it on line. I would have saved NO money, and was able to easily book a new fare for less money with another airline. #NO-Spirit Airlines"
Pros: "efficient, on time, enough leg room, texts with gate information"
Cons: "no food nor beverages at all, fine for a one hour flight but I wouldn't take it for a longer flight. I had to find a printer to print my boarding passes myself to avoid paying $10 more each flight, not cool, they should have electronic boarding passes."
Pros: "there is nothing to like about this airline. but you go in knowing that and they do a good job of telling you you're not going to like it. so with expectations appropriately set, one feels oddly satisfied that the plane landed safely and in the correct airport. that it was hours late and felt like a cattle car doesn't matter: you're alive! and where you want to be! so celebrate! i was charged $10 for thrusting both arms in the air when we finally did touch down."
Cons: "the filet mignon was slightly overcooked and the waiter removed my plate before the person next to me was finished, which is somewhat gauche. the wine lacked backbone and the acidity sort of bounced around my palate. right before take off, the pilot and co-pilot bumped chests and shouted, 'we got this!' that was somewhat unsettling."
Cons: "I late about five minute the tell me that the flight left the gate indeed to rent a car and pay lot of money driving in a raining day seven hours and I didn't even knew the flight was delays any way but the woman at the desk didn't even look at the computer and let me take that flight . I would like to get my money back !!! If not I will show all tony credit card and disputes my charge . Thanks. Dana bar"
Pros: "The flight was normal, on time, no complaints. But the price was colossal. I did not realize how good it was until I had to change the flight from Sunday to Friday. They charged me $7 less than the whole Kayak price. And that was for a one way ticket! I had no choice but to pay it. Later on I realized I should have contacted Kayak and the change fees would have been more reasonable. Anyway, bottom line, Kayak Price Was SUPEr great!"
Cons: "Spirit airlines charged a lot for change fee, but that was not Kayak's fault."
Pros: "I really liked the flight attendants."
Cons: "I really didn't like the hidden fees. The huge fee for a carry-on completely negates the low price of the airfare."
Pros: "unbundled pricing for baggage -- that's how it always should have been. thanks for taking the lead :) you guys are bearing the confusion of customers who expect bags to be free, but someone has to be first so thank you!"
Cons: "checking in on your website doesn't work! it looks like it should be possible without creating an account, but i'm forced to create an account anyway, which i really don't want to do unless i can sign in with google and never give my email or create a password. so, i just had to wait in line to print my boarding pass. and if you could have a mobile website and support mobile boarding passes, that would be nice someday :)"
COVID-19 information
Safety measures for airlines flying from South America to Oakland
Airlines flying from South America to Oakland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from South America to Oakland
Mandatory masks
Masks required on board, masks provided on flights from South America to Oakland
Social distancing seating
Middle seats unavailable to book on flights from South America to Oakland
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from South America to Oakland
Flexible cancellations
Waiving of change fees. Search flexible flights from South America to Oakland
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