Daily cleaning, installation of cabin HEPA filters on flights from Bogotá to San Francisco
This flight route requires at least one stop and takes a minimum of 10h 42m.
In the past 3 days, the cheapest one-way tickets to San Francisco from Bogotá were found on JetBlue ($217) and Copa Airlines ($245), and the lowest round-trip tickets were found on JetBlue ($376) and Copa Airlines ($385).
Yes, you'll most likely have to show a valid passport before boarding the plane in Bogotá and on arrival in San Francisco.
If you are looking for a flight deal from Bogotá to San Francisco, look for departures on Wednesdays and avoid leaving on a Sunday, as it's usually the priciest day. When flying back from San Francisco, Tuesday is the cheapest day to fly and Thursday is the most expensive.
On your way to San Francisco, you’ll fly out from Bogotá El Dorado. You’ll be landing at San Francisco.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Bogotá to San Francisco.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to San Francisco from Bogotá is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to San Francisco with an airline and back to Bogotá with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to San Francisco from Bogotá up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"Annoying that every short flight is delayed over 40 minutes consistently . Why am i taking a 1 hour flight when it becomes two hours plus airport and uber time? Maybe we should all just drive??"
"my row of TVs didn't work"
Cons: "Missed this flight by a few minutes because the previous JetBlue flight was delayed by about 30 or 40 minutes. It would have been better if the connecting flight could have waited a few minutes, then about 8 or 10 of us wouldn’t have had to have been rerouted and spend nights at the airport."
Cons: "Seat 14A had malfunctioning audio and the internet connection made it hard to stream"
Cons: "the flight was 2 hours delayed but the staff continuously kept us up to date"
Pros: "Landed early"
Cons: "There were crumbs on my seat when I got there. The plane could not have been cleaned."
Cons: "It was a 6 hour flight and I didn’t know only 2 snacks and a water were available on the plane until I got to the airport. Almost everything was still closed at the airport. We were quite hungry and thirsty."
Pros: "It has been over 2 years and I still remember the service, comfort and atmosphere of this flight. Whatever JetBlue is doing, it works!"
Pros: "I liked the male flight attendants on my flight. They were nice and cheery and was always willing to help. The inflight entertainment and WiFi was great. The snacks were also good."
Cons: "I forgot to the flight attendant’s name but she was quite rude. I traveled with an infant who required warming up of her milk in a bottle and I would ask for hot water and she failed to bring it over. I requested hot water twice. Initially when the plane was taking off- she stated she cannot bring anything while the flight was taking off but even after take off and in cruising altitudes she did not come over until we rang the call bell and another flight attendant came over. Second time mid flight we happen to ask the same flight attendant for hot water as she passed by— she nodded her head but again never returned with the hot water. Again I hit the call button and another attendant came over and gave me water. I felt that she did not like attending to the flight guests and always seemed to give an attitude. I understand traveling with a child may be hard for others, but imagine the parents who have to care for a starving baby. The flight was also a bit too warm."
Cons: "We were stranded at the airport for hours"
Pros: "Crew was very friendly and responsive"
Cons: "Would’ve been nice if they offer headphones. Maybe they did and I just didn’t notice."
Pros: "Love the free WiFi. That was awesome and somewhat unexpected."
Cons: "There was no coffee left on board when serving the second round - kind of hard to wake up from a 6 hour flight."
Pros: "Very good service"
Cons: "More food choices"
Pros: "Crew is always fantastic, JetBlue crew members never let me down!"
Pros: "Free WiFi and seat comfort!"
Cons: "Delays and nonstop messages about ETAs and gate changes"
Pros: "Great crew. Mint experience is fantastic, actually great airline food. Better than any other domestic first class. Free internet!"
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Boarding process was smooth, and attendants were kind and entertainment system seemed good."
Cons: "Attendants could allow passengers to use extra leg room seats if they are empty once in the air. Would be great if the default setting for the screens was OFF."
Cons: "Don't push a credit cards on us via in person brochures. I found it very unsavory."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Gabe me a free wine"
Pros: "Friendly crew. Extra snacks and drinks were a big plus on a long flight."
Cons: "There were not enough people that checked their carryons, which lead to a long delay in boarding. Jetblue people should have demanded more checked bags to avoid a long delay in boarding. The flight was painfully long due to snow, which is understandable."
Pros: "I like the comfort of the flight and the kindness of the crew"
Cons: "I'm disappointed that my carry-on has been charged like a suitcase, that has stolen time to reach my booked house in the city"
Pros: "It was really nice having a USB charger under every seat."
Cons: "Our flight was delayed by 2 hours and I was only notified when I had arrived at the airport."
Pros: "The entire flight experience: seating, price, flight crew, entertainment, and snack bar are light years ahead of the other budget airlines. Never fly NYC to SF on any other airline. The crew was so friendly and helpful."
Cons: "Everything was perfect!"
Pros: "The crew and ground staff were accomodating."
Cons: "Entertainment controller was broken"
Pros: "The flight was comfortable enough once it got going after a 5-hour delay."
Cons: "Flight from FLL to SFO was delayed by 5 hours due to a technical issue with the plane. Upon arrival I received an apology email from JetBlue and a flight voucher. However, I will also be filing a claim with the airfare app to seek reimbursement for the enourmous inconvenience this delay caused."
Pros: "return flight was better service"
Pros: "They made us wait in the aircraft for 1 hour because they didn’t have assigned gate! I missed my very important meeting"
Pros: "I love JetBlue's hot towels at the end of long flights. I also love that the have free (Good) snacks. They do have considerably more leg room and bigger seats, and the free WiFi is fabulous!"
Cons: "The cleanliness of the plane in general could've been MUCH cleaner, but I understand that with quick turnaround times and getting in and out on time this is difficult. The air temperature was inconsistent sometimes too cold, sometimes too warm which made staying comfortable difficult. I wish they had more fresh options on the later leaving flights. Also, two of the crew members were SUPER chatty all throughout our evening flight and I could hear them through the earplugs."
Cons: "BOARDING WENT SMOOTHLY, FLIGHT ATTENDANTS WERE GOOD, FREE ENTERTAINMENT WAS GREAT, SEATS WERE COMFORTABLE."
Pros: "The boarding was easy, the legroom was great for economy, the service was straightforward and the price was fair."
Pros: "Smooth flight everything moved pretty timely"
Cons: "Check in was a little hectic"
Cons: "Delayed and departure time changed but wasn’t reflected until I was at the gate. They also changed my seat from the front to very back of the plane"
Pros: "The in flight entertainment was awesome. They have free WiFi, Direct TV, XM radio and more."
Cons: "The flight was so uncomfortable. It was hot in the cabin, and the seats seem to be even more uncomfortable than other airlines. Our backs and butts hurt, and nobody was able to get any rest."
Cons: "I had to gate check my carry on bag, which is one of my biggest traveling pet peeves."
Pros: "Extremely slow taxi-ing at both Boston Logan and SFO led to delays. Plane was very cold which made it hard to sleep"
Cons: "Excellent flight attendants Clean, comfortable plane (other than the temperature)"
Pros: "Long flight so drinks and snacks were appreciated"
Cons: "The rude pushy passenger next to me who kept push8ng 8nto my space and stated that because I was on the Aisoe and he in the middle he should be able to push me 9verbbut that was not Jet Blue’s responsibility. Although the crew offered to move him to the back which he refused but it did quiet him temporarily."
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "Kindness all around from gate agent who gave us lovely seats even though my husband caught in morass of pre-holiday TSA line to flight attendant who we saw first hand give superlative care to man traveling with 2 children, one of whom had very high medical needs and required lots of accessible supplies. Comfy seats and great communication just seem to go without saying at Jet Blue."
Cons: "TSA at JFK was having a rough night"
Pros: "2.5 hours late boarding because there was no piliot or co pilot. They lied about reason blaming on grounding by san fran but then a supervisor said they were waiting for a pilot because they were taking out"
Cons: "The crew"
Cons: "My seat wouldn't lean back irrespective of how hard I pushed it. It went half way back compared to the seats next to me and then it got stuck"
Cons: "Late departure; headphone jack on my armrest was faulty so I had to hold the plug in the whole time if I wanted to hear sound of movies; once we were at the gate in SFO, it took a good 10 minutes for them to open the door to let us off."
Pros: "Again the on board crew was very helpful and were willing to vouch that the plane had mechanical issues not weather issues when the gate agent in LGB tried to tell me that I would not get reimbursement for ground transportation to get from San Jose to San Francisco. So the good is that JetBlue did reimburse me for the LYFT I had to take to San Francisco."
Cons: "Well I arrived in San Jose, not San Francisco. So I arrived 3.5 hours late. Also, I did not appreciate when the gate agent told me that I could not be reimbursed for ground transportation because my flight was weather delayed not mechanically delayed. I understand that he/she may not have known what was the issue with my original flight out of Salt Lake. But, telling me that I would have to pay for ground transportation at 1 am to get the last 30+ miles to my destination made me really worried. If he/she didn't know and didn't have the time or resources to figure it out, I would have preferred if she redirected me to someone else or a phone number or email."
Pros: "Crew were great, boarding process was good too. Great snacks and overall a good experience."
Cons: "The plan temperature was like 85°f for the whole journey meaning you pass our, sweat, or get a headache. Also the seats were really uncomfortable."
Cons: "The Jet Blue counter person was not helpful at all providing direction to us from International Terminal to Domestic terminal C. No help at all to passengers who are not familiar with Logan Airport. Major major disappointment!"
Pros: "On time, very efficient"
Cons: "Checked bag pickup was on the opposite side of the terminal, with inadequate signage."
Pros: "Never use this airline"
Cons: "Never use this airline"
Cons: "The turbulence was really bad ! I couldn’t sleep at all !"
Pros: "On time"
Pros: "The seat was decent"
Cons: "A little late for departure, still loved it"
Pros: "nice crew."
Cons: "seats were too small and uncomfortable, not possible to lean back much because of a tall passenger behind me. international flights should have better seats."
Pros: "Crew was excellent, one snarky attendant—sent me back to my seat, then two other folks went on to get in line for restroom. I didn’t appreciate her tone with me. Just sayin"
Cons: "The seats are not comfortable for a long flight. They light up pain on my tailbone. I sat on my neck pillow from time to time to get relief."
Pros: "good crew. great seats."
Cons: "I would like to have tv screens in flights from Bogota to Panama. No entertainment at all. But from Panama to Miami it was perfect."
Pros: "The quick boarding"
Cons: "The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort"
Pros: "Very poor service. The crew is not capable of attending the needs of passengers, specially those traveling with children. Comfort on board is terrible. An airplane of two seats on each side for over 7 hours and to many stops. The stop in CR was unnecessary. We had a very difficult flight with no entertainment and poor service."
Cons: "They need to take more serious their services for toddlers and children. Seats are not apt for children from 2 up to 8. Seatbelts do not fit a child. They don't have an emergency kit for children. No entertainment, no pillows, no blankets. We had to beg for water. It was simply unacceptable."
Cons: "The only thing that disappointed me was that I had no access to the lounges. I had hoped to be able to use the first class lounges since I had booked business class but I was not allowed in any of the airports."
Pros: "the flight attendant was great, he did a very good job."
Pros: "on time departure, amicable crew."
Cons: "terrible food, entertainment needs to be looked at."
Cons: "It the plan landed on time we would have made the connecting light and the pilot has very poor English, so it was hard to understand important information once we landed."
Pros: "Great crew, lay-flat seats in business made for a very comfortable flight back home."
Cons: "Customers service, i didn't get meal the flight in. Also, i asked for seats away from the windows, and wasn't honoured."
Cons: "No air in plane while boarding so temperatures we're easily over 100 degrees in the cabin"
Pros: "Very comfortable seats on a new airplane. In premium seats (i.e., business and first 8 rows of economy), there was a good variety of inflight entertainment. The flight was smooth and easy, and you could actually understand the captain on the overhead speaker!"
Cons: "Air wasn't very powerful, and it felt quite warm. Not enough beverage services for such a long flight, especially when we weren't able to bring our own water bottles on board (security check at the gate immediately before boarding -- liquids not allowed). Food -- nice to receive two meals, though they were so-so in quality. Half the crew was very friendly; others barely cracked a smile."
Cons: "Copa Airlines"
Pros: "On time Orderly process Friendly/helpful crew"
Cons: "Recent movie selection was not as robust as other airlines but decent still"
Cons: "-When I left Punta Cana I had bought 3 rum bottles at the Duty Free. I was able to carry on board these bottles, but when I arrived at Panama the Copa crew informed me I had to check my liquor. I had to throw out everything from my backpack and place the bottles in it. Copa crew managed to break my bottles."
Cons: "They said the flight was delayed by 2 hours but then decided to board all of a sudden. We somehow made it but still ended up missing our connecting flight. Food was pathetic with no vegetarian options. Groups of people were split up and not seated together. Complete mess!"
Pros: "The flight attendants were great. Extremely easy going handled everything thrown at them with great poise."
Cons: "Not Copa's fault but had the WORST family sitting behind me that allowed their young children to run up and down the 1 aisle at whim. Can't believe how they thought this was okay. Again, probably not Copa's fault, but why on earth do we have to go thru a 2nd round of security AT OUR GATE in Panama City, when we've already done it in a much more secure manner just to access the terminal? Having to give up my water before getting on the plane for a 6 hour flight makes ZERO sense. I hope this requirement is due to some stupid TSA/USA regulation and not Copa. If its the latter, please re-evaluate this."
Pros: "courtesy, punctuality and comfort."
Pros: "The stewardess gave us a row of seats after noting that my husband and I were in two separate rows."
Pros: "nice crew tribulation."
Cons: "there were no food options, only chicken. even though it was a shot fly, we didn't have a screen for music or other entertainment."
Cons: "Didn’t like the options available, reduced"
Pros: "Flight was good...ease of making reservations...choices and time available"
Cons: "not much to say here"
Pros: "Again the crew was amazingly polite."
Cons: "I had to sit next to a very overweight person and it was super uncomfortable."
Cons: "Rude crew, old plane, no entertainment"
Pros: "Our flight wasn’t delayed twice then cancelled and rescheduled until 9:pm the next day. From Bogota Colombia to San Francisco with a connecting flight to Panama. Copa Airmines flight CM 658."
Cons: "The fact that they made me travel 18+ hours to get home!!! WTF!!"
Cons: "TERRIBLE. Never had a worse flying experience. Was told at the first leg of the trip that there were 2 open seats on this flight but they would not reserve one for me. Mind you I booked this flight several months ago and somehow my seat got taken away from me because copa overbooked yet again. Worst customer service of all time. Was traveling with a group of 7 girls and got left behind in Panama because Copa took my seat away. Had to sit at the Panama airport for over 10 hours waiting for the next flight and arrive home at midnight. Copa would not allow access to a lounge or hotel even though they initially offered it when they said how they would take care of me if they couldn't get my seat back. Disgusted by how this airline operates."
Cons: "My first plane was delayed. Then the flight delay exceeded to where I'd miss my next connection. Then I changed flights once the connection was going to be missed and had a narrow margin to catch the newly assigned connection which was the last flight to town. The flight leaving SF was delayed to where I missed my last flight and had to stay the night in Seattle. It seems all of this could have been resolved if I could have gotten on an earlier flight, which I was trying to do since 4:00 that day. I didn't end up leaving SFO until 9:00 pm"
Pros: "Our flights both left right on time. The connection time in Panama City was very short so we were concerned that our checked luggage may not make the second flight. Very impressed that our luggage did arrive in San Francisco without a hitch. Very friendly crew. They spoke good English too!"
Cons: "Flight was delayed on bogota no help went we got to panama to get the next flight information"
Cons: "Meals Chatting and gossiping of crew"
Cons: "I was seated at an exist row at the window seat. The crew would not allow our row to stay seated at the exit row because she said we did not know Spanish well. Instead of finding us replacement of a window and aisle seats we had to take middle seats. She didn't even make an effort to ask if anyone would switch out. I wish airlines would train their crew to think out of the box style and practice customers service, which finds solutions and not state rules. In the end - people migrated to the exist aisle anyway (where we were seated) and made it into a bed."
Pros: "Getting off the plane"
Cons: "Biggest problem was the inappropriate advice given in Sint Maarten by Copa employees about checking bags in Panama. This caused us to have to buy a new piece of luggage to transport something that couldn't be carried through security. Apparently TSA requires additional screening beyond the normal airport security for Tocumen. For Copa employees in Sint Maarten - whose only flights are to Tocument - to not know this is absurd. There was also an incident with duplicate seating that was handled extremely poorly. I was not involved, but it occurred on an adjoining seat. I finally resolved the problem by giving up my seat. Tocumen airport is not an airport that I want to see again. The security - as indicated above - is not up to standard, the flight listings are ridiculous (6 screens all showing the same flight information and never progressing past "M" In the alphabet, way too much duty-free shopping and way too little other signage. It's off my list."
Cons: "Copa cited some airport restriction on number of people they could accommodate on the plane due to weather and how this was handled and processed by the ground crew was just terrible. This affected a number of passengers -- 30 or more, by my estimates. And it started with the leg from Panama to San Francisco not checked in automatically and getting placed on standby. The call center did not offer a suitable explanation for the airport's weather restriction. As a frequent flier on the Star Alliance, I have not seen a situation handled as poorly as this. The ground staff seem very poorly trained to handle what seems to be a frequent situation. And despite most affected travelers being there early with a layover began to resolve this only 45 min before the flight. My appetite to fly Copa from San Francisco has vastly diminished. And so has the desire to fly through Panama City, if weather is as fickle as they say it is."
Pros: "I was bumped from an overbooked Copa flight and was offered another that would get me home at 1am (rather than 3pm) or an overnight stay and a flight the next morning. Instead of trying to find a way home from the airport (a 1+ hour ride) in the middle of the night, I opted to stay in Panama overnight. Copa put me up in a very nice Sheraton in downtown Panama City with a pool, several restaurants, a casino... They gave me $20 per meal I'd be staying for (lunch, dinner, and the following breakfast), arranged a shuttle to and from the airport, and, the best part, a $1000 voucher for future flights with Copa within the next year - enough for two more round trip flights."
Cons: "Communication was minimal or false. When I checked my bag, the agent told me that I was being placed on standby because of a weight limit on the plane. She assured me that the flight wasn't full and that I would absolutely get a seat. When I got to the gate, there was minimal information available, but about 12-15 people were on standby, including two families of 4 and 5 people. The agents were ill-informed and didn't immediately explain why so many of us were on standby and whether anyone would make it on the plane, or what the other options were for those who wouldn't make it on the plane. Eventually four or five people boarded, another few got moved to a later flight, and 6 including me were put up in a hotel. Betzy, a gate agent for Copa at Tocumen, was absolutely wonderful and so helpful and informative with all of this."
Pros: "Extra seating, leg room"
Cons: "We've had better crew consideration with other airlines"
Pros: "The flight was good, but there were not a lot of entertainment options, Also, no blankets were offered on the either flight."
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Seats comfortable, but planes are old and outdated"
Pros: "Everything perfect"
Pros: "The crew was friendly and helpful"
Cons: "In Panama City we had to go through a secondary security at the gate and had some of our belongings taken from us.. belongings that are normally allowed through security in the U.S... and because of this we had to have our fragile items put below with all the baggage and be sent to baggage claim.. which was extremely scary for us and frustrating. We were held inside the security of the airport without be allowed to leave to use the restroom, buy water or eat food."
Pros: "I missed my first flight due to faulty advertising by copa. Because they announced the flight was delayed. Then they did not want to put me on the next flight because they said it was full, but it was not. Copa representatives at sfo treated me very badly, even though I was very polite. I told them if they didnt put me on the next flight, I would miss my cruise in panama and they were still not helpful. They told me they couldn't do anything to change my flight because I booked through kayak. They ended up putting me on the next flight and I still barely arrived at my destination on time and I had to spend 150$ extra because my transport in panama had already left me. I had to walk all o er ago to see if there were any flights to panam from other airline because they didn't want to admit their mistake and put me on the next flight. I had a horrible experiences with copa on my way to panama and on my way back. Their people were unfriendly, rude and not helpful at all. They give no greetings, they lie about planes being full and my suitcases arrived cracked. Worst and most stressful flying experience I ever had!! I am still infuriated and would like some kind of reparation or action taken because I had to stay 4 extra hours at the airport, spend extra money and they gave me the most stressful experience ever while flying. Oh"
Cons: "Flight rerouted without plan. Crew totally unprepared, hostile to customers, horrendous customers service, on tarmac nearly three hours without water, etc., stranded all day at LAX unnecessarily, CREW NEVER DID SAFETY INSTRUCTIONS for additional flight, which is totally illegal!!"
Cons: "Stopped abruptly to re-fuel on a non-stop flight to SFO in Cancun. The crew was not very communicative about this stop. The crew then switched at Cancun, leading us to believe the re-fueling communication was not true, and they were really switching out crew. While sitting on the tarmac of Cancun waiting for two hours, drinks/service was not given. I was in business class, and wasn't even offered water. We were also told to not use the restrooms. Worst business class experience of my life. I will never fly Copa again."
Cons: "Although the airline knew about the delays it decided to make people wait inside the airplane for almost 4 hours. That was insane! I refer to this specific situation with such dislike because I had friends traveling at the exact same time as us through a different airline whom didnt let the people aboard the plane until climate warnings were cleared. It was the proper thing to do! I been in others flights in which weather conditions dont allowed to depart on time and people is not allowed to go on board until the conditions are better. No even a cup of water was offered during this stressful time, and the seatbelt sign was on the whole time. It was horribly handled!!!"
Pros: "Nothing at all."
Cons: "I arrived at the gate 1.5 hours in advance to get my seat assigned. They had already determined that I was not going to board the plane because of overweight. Obviously, instead of taking less cargo they decided to leave 15 passengers behind. My flight was supposed to leave at 9am and it wasn't until 12pm that I got my new flight. This one was out of Panama at 18h so I ended up arriving at my final destination, PDX ,about 14 hours late. Besides waiting on the new schedule I had to argue with them for another couple of hours to get a hotel room. I made it to PDX one day later but my luggage did not make it. Of course, I couldn't make it to my office that day. To make things worse it took two hours on the phone to get to a person on Copa's the customer service only to tell me that they couldn't do anything on the phone I had to go to their office. The only inconvenience is that their closest office is in San Francisco."
"Once on the plane in Phoenix we were asked to deplane and change planes. Not fun!"
"Compared to other US airlines, American is the worst. The planes are tight. Seats are uncomfortable and there was no option to buy food on a 6 hour flight. Also the free wifi didn’t work."
Pros: "Bast trips!!"
Cons: "Evriting is good!!!"
Cons: "Enforcement of federal rules requiring children two and over too wear a mask. Flight attendant did not believe it was her responsibility to ask the age of the child sitting next to us, sneezing and coughing."
Pros: "The crew.was so rude, even from the check in process"
Cons: "Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything."
Pros: "Crew and service was solid given the covid restrictions."
Pros: "Literally nothing"
Cons: "After sitting on the plane for over an hour we had to change planes. Notice that our aircraft isn’t working properly before you board it would be helpful so we aren’t 2 hours behind schedule having to sit on a hot airplane during covid"
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "Traveling in a 737-800, there is no displays at your seat. One must BYOD. Wifi was spotty."
Pros: "Again the flight did not happen since my flight from Munich to Dallas was cancelled without informing me why and so on."
Pros: "Crew was attentive and accommodating for seats due to virus."
Cons: "Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving."
Cons: "For the longer leg of my trip, there was no entertainment. No screens at all! No food besides some dry pretzels on a 5 hour flight and the crew was borderline surly. They were running into people with the drink cart, bumping any edge of arm or leg that was in the aisle, not smiling, not pleasant at all."
Pros: "I made it safely"
Cons: "Delayed twice, had to circle at destination, gate wasn’t ready."
Cons: "After landing, we had to sit and wait (at 3:00am) for a gate to become available. We knew precisely what time we would land, at least 45 minutes in advance, but it seemed like a surprise that we needed a gate to park in. Waiting an additional 20 minutes (for something avoidable) is hard after 2 hours of delay, and landing so late at night. Thanks"
Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"
Pros: "Slight delay in leaving"
Cons: "Baggage claim took 30-45 minutes after deplaning"
Cons: "Seats not so comfortable."
Cons: "4 hour delay for no reason! I’m never flying with American Airlines again!"
Cons: "On Time. Delayed advice 3 times."
Pros: "Nice crew. Very smooth flight."
Pros: "The flight and cabin crews handled an equipment problem and consequent delay, and information about it, very well."
Pros: "The crew was very nice"
Cons: "It was too warm and a bit uncomfortable"
Cons: "if the crew/flight wasn’t filled with racist tendencies that forced a black man and his partner to take a new flight because his “tone” wasn’t to their liking when he responded to accidentally being the wrong seat, costing us 90 minutes at least of delays because they deplaned us all when all."
Pros: "Everyone was nice and it went smoothly!"
Pros: "The staff was very nice and passed around several times offering drinks and food"
Cons: "The food selections is literally three things. I ordered the cheese tray and the grapes were rotten. I mean, it is already pricey and on top of that bad quality"
Pros: "The flight crew was quite lovely."
Cons: "People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach."
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Cons: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."
Pros: "Entertainment on the newer AA planes is great. Meals are sparse but tasty (chicken wrap)"
Cons: "Middle seat always stinks - flight attendants on AA always seem like they hate their jobs"
Pros: "The only positive thing to be said for the flight was that the seat was not uncomfortable."
Cons: "Entertainment system did not work during entire flight; crew (stewards) lied to passengers on the ground that it would work after takeoff, only admitting after we were in the air that they had been told by the technicians it would not work at all. Crew did not respond to call lights when pressed (in First Class), nor did they know how to operate the power system."
Pros: "Nice new seats."
Cons: "The new seats are meant for "people shorter than 6 feet tall" as the flight attendant said to me. Is the airline industry deliberately discriminating against 6'6" people? 15% of the people you seat based on population are over 6'. I'm sick of paying more money for my long legs."
Pros: "The boarding was done well"
Cons: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Pros: "Plenty of leg room."
Cons: "No arm room when someone the size of an NFL player sits next to you and falls asleep with their arms relaxing into your space. Then they sleep open-mouthed with bad breath. I paid extra for that?"
Cons: "Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Pros: "Flight was on time."
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "The plane was comfortable and flight was smooth."
Cons: "The shuttle to the plane wasn't bad, but would prefer not to have that element included."
Cons: "Again American Airlines was LATE. It was boarding time and no agent was at the gate. 10 minutes past boarding time the screen shows that the flight is delayed 25 minutes... but wait, there is still no plane at the gate! After 45 minutes the plane arrived, again had to be "cleaned" and prepared for flight back to SF. Customers were told the flight was delayed because Air Traffic Control issues in SF, but there was no plane in sight... Again I felt we were being lied to. The plane was filthy with garbage everywhere still. I will never fly American Airlines by choice!"
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "Check in and boarding was quick"
Cons: "Crew was not skilled or kind in dealing with others around me. Had the finesse of a frustrated 10 year old when asking other to check their bags."
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Pros: "The crew was able to seat my husband and I together at the last minute as my husband has mobility issures"
Cons: "The crew seemed like they could care less about the passengers. Choice of either one snack bag of pretzels or a biscotti ~ very minimal. No headphones were offered for the movies."
Pros: "How the pilot was insistent on the idea of taking off and flying, although we were informed of two system error messages, alledgedly the first for an issue with the AC, the other regarding the drain system. After our return to the gate for the second warning, I deplaned. Didn't feel safe after that!"
Cons: "Same as above."
Pros: "I liked that the seats had chargers (even though I didn't need them) and that they offered entertainment."
Cons: "Boarding was over 30 minutes late which ruined my SF plans. The crew was mot welcoming walking on or off the flight. They were also very rude when serving, one even gave me a super nasty look and mumbled something under her breathe because she ran into me. Just a terrible experience. They also didn't tell me baggage prices when I was there just swiped my card."
Pros: "Crew was amazing very clean"
Pros: "The flight seemed fine, it was comfortable and the crew was polite."
Cons: "When we arrived, we found that our luggage had been destroyed... The wheels were broken off and there were large rips in the suitcase.... It was a disappointment because we are both disabled and it is very difficult to drag a large bag through sfo without any wheels. United did offer a $75 voucher which was about half the cost of the bag. We were tired and accepted it."
Pros: "We like the boarding according to row n., which limits the contact with other people."
Cons: "The plane was full, which means no physical distancing was possible."
Cons: "There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided."
Cons: "United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful."
Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"
Pros: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
Pros: "Very friendly crew that empathized with the plight of the passengers on board. The poor experiences throughout the journey could have been avoided if United changed it's policies and processes to become more customer focused."
Cons: "So many small things add up to an overall poor experience on a flight, and it doesn't seem like United understands this. 1) WiFI was down. 2) Entertainment screens for several of the passengers on board were not working. The poor lady next to me had a broken screen, and combined with the broken WiFi, she literally just sat in her seat looking forward for several hours (after she finished the podcasts on her phone). 3) For a 5-6 hour flight, food (more than just snacks) were available for only about half the passengers on board. Apparently its an intentional policy of United to only have food available for a portion of the passengers. It wasn't even possible to purchase it if I wanted to because by the time the crew got to me, they were all out. 4) Baggage space under the seat varies wildly depending on your seat. For some reason, the aisle seat has the smallest space I have ever seen in my life (about the size of a shoe box). It was the first flight I have ever been on where I was literally not able to fit a small backpack underneath my seat."
Cons: "2 hr layover-got off plane and walked to new terminal-went through carry on bag and person security scans and checks. At the gate 30 mins before flight, boarding started. Directed to go to 1of3 stand up desks located in the open away from the gate and boarding lines. Desks were attended by one United employee each. All 3 of us;wife, husband, child passports, boarding passes were checked, and then we were told to get in line to board the plane. About one minute after getting in line, wife name was called over the boarding desk loud speaker to see the boarding desk attendant. At the boarding desk, the boarding desk attendant instructed wife to go back to one of the open area desks to have documents checked again. The attendant then instructed wife that her and her bag would need to go through a secondary search before wife would be alloyed to board the plane. Wife was then accompanied by open area desk attendant and walked down terminal 8 gates to private type room where personnel quickly checked contents of single carry on bag focusing on phone and computer. Wife then directed to go ahead and go back to gate to board plane. Wife quickly walked to gate and met husband and child to present passports and boarding passes. At this time the wife and child began being verbally rushed by a male united employee to hurry up down the pedway, and told the plane needed to leave so hurry up. Needless so say wife, husband and child were the few last guests to be seated. Well, when trying to get seated, all the overhead space had been taken in the area around the assigned seats. When husband briefly described the secondary search situation and thus the current predicament with no space in the overhead for carry on, the attendant asked husband to follow attendant to front of plane with your bag in order to stow there. After speaking with some other attendants, space was made available in an overhead compartment near wife, husband and child seat. ***Please be aware when flying united.... While waiting in the boarding line after multiple security checks where you and your carryon have been scanned and more than one document check has been done, you may to be asked to take a walk to go through yet another bag check, and then be rushed to board a plane that needs to leave, and then find no room for your carry on, and then be asked to put your carry on in a remote location and deal with getting to it and back to your seat for the next 11 hrs if you want to access the contents of your carry on."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "Good trip and on time"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "The crew was very kind, professional and accommodating."
Cons: "I paid extra so that we could have more leg room and be closer to the front of the plane yet upon embarking we were part of the last group to board. We sat in the first isle directly behind firstclass yet borded. virtually last. I was told by the flight attendant that because I purchased my airfare through Kayak as opposed to the airline was the reason behind this. I had no idea that this was the case and on top of spending the additional fee for upgrading, I was disappointed. I have a 0 star for entertainment because there was no N/A as a selection choice. There were no movies or entertainment aboard this aircraft."
Cons: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Pros: "Crew was very nice, we got drink/service options often for a large flight."
Cons: "— A couple who had two middle seats apart disrupted our whole boarding by trying to persuade everyone around us to give up an aisle or window seat so they could sit together. I felt pressured to give in which made me mad. I wondered if they paid for Basic Economy and then still got their way on seats. — WiFi is just crazy expensive at $32. Even as a business traveler I felt guilty buying it. I wish I had seen pricing before the flight and/or understood if I could’ve gotten a discount for purchasing in advance. — Didn’t hav the snack I wanted...it’s a long 6 hour flight — I wish there were more food options."
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Pros: "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
Cons: "The piece of mind given to me by the staff with baggage and connecting to the other flight"
Pros: "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"
Pros: "Chief flight attendant was nice and attentive."
Cons: "Our section of the plane was very warm. When we mentioned it to one of the attendants, she pointed to the overhead vents and told us to use them. (We already knew this and had them open all the way!) Then the chief flight attendant came by and she was VERY responsive and went to tell the pilots. It got a little better but still stayed on the warm side the rest of the way. Your boarding process makes no sense and does nothing to get passengers settled faster. After priority seating is done, let the people in the BACK of the plane board first, then the middle section passengers, then the Eco Plus passengers."
Pros: "We had an aisle each! The staff were friendly too."
Cons: "A slight delay"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."
Pros: "Crew did a great job. Air China had much better food service."
Cons: "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Cons: "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"
Pros: "At boarding there were delays which the boarding personnel updated as they had information. After boarding flight crew passed out water while we waited on the tarmac for hours while a maintenance issue was reviewed. Safety protocols that had a engine issue looked at on the ground prior to putting us in the air. Curry chicken was good."
Cons: "Several issues that caused this flight to be late. Part of the issue was the plane was not available to be in the gate on time. The longest delay was on the tarmac for over 2 hours as an engine was analyzed. Does this suggest need for more regular maintenance? I don't know. Given the delays I think United could have done more in recognition of the delay to its customers on the flight such as not charging for some of the services they normally charge for like wifi access and such. As it was I was delayed on both legs of my trip by a minimum of an hour. United should do better."
Pros: "The male flight attendant who was in the rear respectfully listened to me."
Cons: "The United passenger agent that talked to me at the gate when the other one, who was scanning the boarding passes put me on the side because I could not board with two items was disrespectful. She used a discriminating tone and embarrassed me in front of other people. She made it sound as if it were a shame to purchase a cheap ticket. She was arguing with another passenger before helping me over the same subject, so when I tried to explain that the smallest backpack was almost empty and fit inside the other, she was impatient, upset ignored me and was already demanding my credit card with the bag tag in her hand rushing me. I paid extra $60.00 after I had paid $25,00 for the first bag when I could have put the flexible kipling inside the Jansport if she had listened to me. The flight delayed after I was unable to defend myself and paid an unfair feer."
Pros: "I liked that the captain communicated with the passengers about delays and the reasons for the delays over the intercom."
Cons: "I feel that I was treated by the employees at the boarding desk and by the customer service attendants as if I were garbage!!!! I was attempting to purchase an upgrade in my seating to avoid very uncomfortable swelling on my right ankle and other personal reasons. As I inquired with the man at the boarding gate about purchasing the upgrade I was told that there were none available. So I pulled out my tablet with the united airlines app and showed him the image of the empty business class seat that I would like to purchase on the seating map available in the app. He told me that he had no option on his computer screen to sell me the seat. I asked him where could I go or who could I ask to get the seat. This back and forth continued for some time where he kept saying he could not sell me the seat but I would then say, “I understand that, but do you know who can or where I can go to find someone who knows where I can buy an upgrade?” The attendant got VERY VERY upset that I was even ASKING. As if I were asking for some OUTRAGEOUS request!! I asked to speak with the manager several times. He continued by ignoring me and just saying NO! Finally he pointed to some lady beside him. I don't know if she was the manager or not, but she was on the phone and barely gave ten seconds of a glance to the situation. He asked me"Are you gonna go or not?" I could tell that he cared absolutely nothing about me or my request and was extremely dismissive in asking me this. Finally, he dismissively told me to ask the flight attendant. I could tell that this young man would be of no further help AT ALL, so I gave my ticket, went on board and thought to just try and ask a flight attendant. Right before I went to give my ticket to the man who was taking tickets, I heard the boarding gate man walk away mumbling how ANNOYING I was in Chinese. I know this because I SPEAK Chinese. This is HIGHLY UNPROFESSIONAL!! I continued to go on board hoping the flight attendants might actually have some information. When I asked, who I thought was the flight attendant, about purchasing a seat, it turns out that she was the customer service agent on the flight, she gave no effort to even try to hear what I was communicating to her. I know about communication and as a public speaking instructor, I know how to listen and to speak. She continued to raise her voice and talk over me, although I remained very calm and tried talking to her logically. I tried to communicate to her that I was attempting to purchase one of the empty business class seats that I had seen were empty. I checked the seating of the flight from the united airlines app before I had even boarded the plane. The lady continued to be very rude and uncaring. She talked over me, did not listen, her responses did not make sense, she very loudly kept asking me " CAN YOU UNDERSTAND THAT??" as if I was a child or as if I was confrontational when I absolutely was not. I noticed I had been trying to communicate for a while.wordlimit"
Pros: "Luggage bag broken by baggage handlers"
Cons: "Luggage bag broken by baggage handlers"
Pros: "Customer service was very professional even after dealing with MANY delayed customers."
Cons: "First leg delayed as was the flight getting there. Had to rebook flying all night on 3 flights with 2 children. My daughter saw that second original flight out of San Francisco was also delayed. We went back to customer service and got back on our original flight arriving home later than planned but if we hadn't of noticed it we would gave been 4 hours later getting in and transferring from 3 planes. Blamed on sf construnction...why would you 's hedule a flight into an area that is under construction. Huge delays of all planes really made me wonder what the heck united is doing. No confidence!"
Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""
Pros: "Really pleasant flight. New plane I think - no window shades, it's tinted windows that change colors! They came by many times to offer water, pick up trash. We even got ice cream for dessert! Also, I have a special meal which they brought correctly (have had airlines mess it up which is crummy on a long plane ride). Also, great in flight entertainment on the screens (no need to use personal devices), lots of recent movies like Guardians of the Galaxy and Fantastic Beasts and Where to Find them. Was also surprised to find guided meditations from Headspace which helped me get to sleep! Overall, loved it and would definitely fly again."
Cons: "My bag did not show up at my destination, but I think it will soon. I like that their automated system is sending updates every 6 hours and I can call anytime as well. Fingers crossed it turns up :)"
Pros: "Seats have some good cush to them"
Cons: "I specifically bought carry on luggage that meets the standards so that I would not have to go baggage claim as it would weigh heavily on my schedule. As I stood in line and noticed all of the huge "carry on" bags more than 2 I was astounded when the flight attendant said my carry on would have to be loaded with the other luggage. When I offered my rebuke she scolded me and said the luggage would be there before me....how the hell is that supposed to happen? To make matter worse the flight "attendants" stopped serving half way and when they started again I got trapped by the bathroom and did not get back to my seat in time to enjoy a beverage....not that I was offered one."
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Cons: "1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order."
Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"
Pros: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Cons: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Pros: "The flight was not full, so we had extra space."
Cons: "First, UA flight attendant forgot to serve us (and few more sitting on the same area) lunch. By the time we asked why we are not served, we didn't have a choice, but to take whatever left. Second, we had about only 1 - 1 1/2 hours of in-flight entertainment available in Economy class out of 10 1/2 hour flight. Of course, entertainment was available for first, business and premier class. Why? Satellite problem supposedly. Third, ok. There was a entertainment on a big screen in the front. However, system on the armrest was not working. What's the point? My husband and I have been in long distance flight over 25 year with various airline companies, BUT THIS UNITED FLIGHT WAS ONE OF THE WORST FLIGHT EVER. When I booked this vacation, I chose Lufthansa on purpose as I know their quality of service and professionalism. I didn't notice that the return flight was a code share with UA. Only thing they can say was that they can provide us more mileage as a compensation if we write to UA on their website... We had a great vacation until were on this flight."
Cons: "EVERYTHING. My flight was originally scheduled for 650p. I understand that weather can cause delays. That's OK. However, the flight departure kept getting shifted. We ended up boarding for a 9:58p departure. I was told there was no more overhead space for my bag and forced to check it. When I got on the plane at 930p, there was clearly enough overhead room for my bag. I'm not sure why I was forced to check it. We then sat from 930p to 958p. We pulled away from the gate and then were told that we had to wait another 20 min. We turned off the engine and then waited until sometime between 1130-45 ON THE AIRPLANE on the runway. Is this even legal?? We finally took off and landed at 115a PST. I waited for 35 min for my bag that they forced me to check. They loaded our bags onto the wrong carousel, which caused all of us to be waiting for our bags in the wrong place for 10 minutes. This was the worst experience I've ever had flying. It wasn't the delay but the lack of clarity, being forced to sit on that plane for hours, and having my bag taken. I got to the airport in Denver at 550p PST and got home to SF at 3a PST for a 2 hour flight."
Pros: "The first plane had enough leg room"
Cons: "That the plane needed to be changed due to something being wrong with it. On our flight from cancun, Mexico to SFO we had to stop in Houston to change planes. One of the guys working at the security check point was very mean, raising his voice to people, grabbing their and also my stuff out of their hands, some of my stuff fell on the floor and got stuck in the rolling thingies. I hope I found all of it, not sure. I'm not sure how this happened, shouldn't planes be checked thoroughly before heading out!?!? This all is a big mess and very upsetting (literally just cried for 20 minutes). Sincerely, Sabrina Jungclaus S.email@example.com"
Pros: "These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory."
Cons: "It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it."
Cons: "I cannot believe United Airlines flies an 11-hour international flight and does not provide each seat with an individual television for entertainment. I fly quite frequently and EVERY other international flight has individual televisions. It made the experience long and horrible. I am a minimalist and travel with as few items as possible. So even though United offered me the ability to use my own device, I don't have one! Also, the instructions to download the app before take off was not clear. During the entire flight, I kept getting the message "no internet connection; unable to connect to satellite." So I couldn't even use my phone. Very annoying and I will never fly United for international flights again."
Cons: "Heavily delayed, kept getting later"
Pros: "The seats looked new."
Cons: "United had us board and unboard and then board again due to flight delays. United also told us the delay would be only 40 minutes, but I looked at the delay in SFO and it was 2 hours. Eventually United also increased our delay by 30 minute intervals until it was about 2 hours. Once I arrivied in SFO I got a text message notification stating my luggage had been put on an incorrect flight and I would have to return to get my luggage. The attendants at the podium were rude. This was my first terrible flying experience ever."
Pros: "Absolutely nothing! My flight was scheduled for takeoff at 8:15 pm on Wednesday.I boarded my flight on two different occasions only to be informed that there were mechanical issues.that first delayed & eventually cancelled my flight. I was kept waiting and inconvenienced until 5am, when I was finally offered an alternate 12noon flight later that day as well as a comped room at a nearby hotel. My time is very valuable & limited and because of this experience my itinerary was adversely affected. I will be hard pressed to ever fly United again. Michael Aponte- Very Disappointed!"
Cons: "Please read above comments"
Cons: "Lack of communication. Kept us belted down for s very long time. Lacked food service, lacked water service till the very end of the lock down. Then we were given the option to leave the plane as the doors were to be disarmed. But if we did the plane could get clearence and leave with no warning. I missed my connecting transportation, had to scrape my weekend plans, currently searching for a place to stay tonight while they locate my bag. I am cold and left my jacket in my bag. The United counter people are blaming it on the weather. I am sure everything was delayed by the laxadaysical baggage loader. The one person ( or lack of help loading the bags on the plane completely altered my travel plans. I requested assistance for hotel only to be told they are full when in fact several are vacant on the Internet. I should of videotaped the baggage loading in Canada, it would of went viral."
Pros: "The attendants were very kind, polite and efficient"
Cons: "1) Seats barely recline beyond 90 degrees. 2) person behind me had knees jamming against my seat the entire flight. 3) Food was unimpressive. was on British Airways a week before and it was great. 4) Paying for cocktails on a long haul flight is absurd. 5) Instructed to "download a ridiculous app" for entertainment. 6) I couldn't get WiFi in the airport to function!!! so was at a loss. I was traveling overseas for God's sake. IN a foreign country. 7) Outlet to plug my power sources for mobile devices into was not functioning."
Airlines flying from Bogotá to San Francisco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Bogotá to San Francisco
Masks required on board, masks provided on flights from Bogotá to San Francisco
Social distancing seating
Middle seats unavailable to book on flights from Bogotá to San Francisco
Testing for antibodies, testing for symptoms for flights from Bogotá to San Francisco
Waiving of change fees. Search flexible flights from Bogotá to San Francisco