Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The delays were understandable as it was a snow storm. The crew was great."
Cons: "My entertainment system was broken, and on a coast to coast flight in the middle of the night where sleeping is impossible, that really sucked."
Cons: "The screen just did work properly. I was unable to use it."
Pros: "The planes the same the inflight menu screen is basically the same. So all the things I liked about Virgin are still there. The overhead announcements were done rather well. Personality and great voice. Bathrooms were clean... Still love the mood lighting. maybe coordinate it with the company colors?"
Cons: "Somehow it seems less... happy. I don't know why that is but the loss of the safety video we knew was coming with the name change... but I kinda miss that upbeat song and the positive energy it put into take off. Also can't really recall the uniforms. I used to like those."
Pros: "I was about to miss the last bus home due to weather delay. the crew made an announcement asking passengers to let me get off first. Everyone did. They were amazing in every way."
Cons: "1. when there are delays...and the gates get super congested, you should a person directing people. 2. the majority of people at the gate, on board, making announcements – put their energy into speed and musicality in their voice. It should be about clarity. I know, they say the same thing 10 times an hour...but I want to get what they are saying...particularly if it's about safety."
Cons: "Delayed and departure time changed but wasn’t reflected until I was at the gate. They also changed my seat from the front to very back of the plane"
Pros: "Free snacks. Great legroom and storage for carryons."
Pros: "Flight was delayed over an hour, I missed my apointment rendering my trip useless and now a waste of money. This is not the firat time, I will not be using Jetblue in my future trips."
Pros: "Long flight so drinks and snacks were appreciated"
Cons: "The rude pushy passenger next to me who kept push8ng 8nto my space and stated that because I was on the Aisoe and he in the middle he should be able to push me 9verbbut that was not Jet Blue’s responsibility. Although the crew offered to move him to the back which he refused but it did quiet him temporarily."
Pros: "the stewardess was extra friendly with my toddler loved the extra leg room compared to other airlines"
Cons: "my toddler found a used vomit bag that a previous passenger left in the pocket behind the seats. He put his hand in and made a mess, getting it on the floor and his fave blanket etc. and when i nicely told the stewardess about the mess on floor and the reason, we weren't offered anything for cleanup"
Pros: "It helps make things easier when Long Beach is such an incredible airport."
Pros: "Comfortable seats. Comfortable seats at the airport too where we waited."
Cons: "the turbulence. We were in the back row of the plane."
Cons: "I hate no text alerts for the final return flights. Again this Sucks big time. They don't care enough about having their passengers well being after a long flight. The people in charged with IT should be fired. If you don't care to provide the same level of service as everyone else you should not be in the business."
Cons: "Night flight left almost an hour late. This was my fourth Jet Blue flight of the day, and none had a vegan snack option."
Pros: "Again the on board crew was very helpful and were willing to vouch that the plane had mechanical issues not weather issues when the gate agent in LGB tried to tell me that I would not get reimbursement for ground transportation to get from San Jose to San Francisco. So the good is that JetBlue did reimburse me for the LYFT I had to take to San Francisco."
Cons: "Well I arrived in San Jose, not San Francisco. So I arrived 3.5 hours late. Also, I did not appreciate when the gate agent told me that I could not be reimbursed for ground transportation because my flight was weather delayed not mechanically delayed. I understand that he/she may not have known what was the issue with my original flight out of Salt Lake. But, telling me that I would have to pay for ground transportation at 1 am to get the last 30+ miles to my destination made me really worried. If he/she didn't know and didn't have the time or resources to figure it out, I would have preferred if she redirected me to someone else or a phone number or email."
Pros: "Snacks and free WIFI"
Pros: "The good news is that the width and legroom, even for a middle seat, was better than most airlines. The bad news is that the seat was one of the most uncomfortable I have ever sat in. My partner and I both had backaches after our flight across the country."
Cons: "The uncomfortable seats."
Pros: "The trip was comfortable and quiet"
Pros: "The single terminal that seemed only for JetBlue. The staff were friendly."
Cons: "My flight was delayed an hour and a half. The seats were uncomfortable to sleep in. Bucket seats are the norm on planes but they are so bad for the back. Even a seat that was straight up & down would be better than a back rest that has the exact opposite curves on it to totally not match the spine."
Pros: "Arrived 45 minutes early!"
Pros: "the airline was very efficent as it was not their fault"
Pros: "Service, spaceous, fly-fi actually works!"
Cons: "First the departure was delayed for 1 hour, which is ok. But when at arrival, we've been waiting on the plane for more than 1 hour due to the malfunction of doors and mobile stairs. The waiting was not very happy because there's no A/C in the plane, and I have to pay extra charge for my parking fee due to these mistakes."
Pros: "The easy access to the terminals"
Cons: "The front parking structure is still under construction, but it is a nice walk from the second parking lot"
Pros: "The whole experience"
Cons: "Delayed for 2hra"
Cons: "Tv didn't work"
Pros: "Under seat outlets for the win."
Cons: "I was all good for an hour into my cross country flight when another passenger randomly took an empty seat in my row. I almost had the traveler's dream: an entire row to stretch out across!"
Cons: "They make us expend 5 hour at the JFK airport at New York and to this point I don't understand why."
Pros: "'Nice seat. Pleasant ambiance. Free WiFi. Nice crew."
Cons: "Cold not find a power outlet."
Cons: "On my way from sfo to Las, my flight was 2 hours delayed. On my way back from Las to sfo, my flight was 2 hours delayed. The airlines did nothing to compensate for the inconvenience"
Pros: "new planes are nice with extra room."
Cons: "crew was lacking a bit with kindness and smiles. I used to think Jet blue was the best with customer service but they seem to have let that go somewhat."
Cons: "paid extra for what I thought was early boarding only to discover I had paid for pre check which I didn't need."
Cons: "All overnight flights should include pillows and blankets. (without paying extra cost) I even paid for upgraded seats and pillows/blankets were not included. Eyemasks and earplugs are provided, which is ridiculous. I can easily pack those. Traveling with bulky pillows and blankets just to be able to sleep is crazy. No meals on Jetblue, even on international flights. All other airlines from US to LIma have meal service. No entertainment on international flights All other airlines from US have movies, games or free onboard WIFI. Seats have very little recline so your head falls forward if you try to relax. The headrest is not adjustable for height or side to side support. The benefit of having extra leg room is offset by the fact that you have to bring pillows, blankets, food and entertainment. The value is not there. The rates I paid were comparable to other US airlines flying the same route."
Cons: "1 hour waiting at door gate for no reason"
Pros: "On time departure and early arrival. Excellent cabin crew - very attentive and generous with snacks. Reliable free wifi."
Cons: "I couldn't get a seat assignment ahead of arrival at airport without paying for an Even More Space seat. Then I ended up in an exit row with no window. Not cool JetBlue. I'm a longtime True Blue member and MasterCard holder; you'll be hearing from me about this."
Pros: "Crew was professional"
Cons: "Switching gates and delayed three hours"
Pros: "I really appreciated the complementary choice of movies for the long transcontinental flight."
Pros: "One crew member was nice, the rest were unfriendly and not hospitable. Our flight was delayed over 2.5 hours."
Cons: "Our flight was delayed over 2.5 hours and the majority of the flight attendants weren't very warm. I would think that the airline would off some sort of compensation for inconvenience, like a free meal or snack. Perhaps a voucher for a discounted flight."
Cons: "Delayed without any direct communication. All we got was a text"
Pros: "The entertainment on this airline rocks! A great variety of free movies, Dish TV channels, and free wifi! The 5 hour flight went by too quickly! Also, the check-in crews were super friendly and helpful with gate checking our bags."
Pros: "The staff was friendly and very helpful"
Cons: "The delay"
Pros: "The soothing Blue lighting in the cabin, the always friendly staff, the smooth flight and the quiet seat mates! also you can use your Wi-Fi to watch your Amazon prime TV and movies for free on the flight"
Pros: "Actually nothing"
Cons: "The crew was rude. This was a 5+ hrs flight with healthy hearty meal. Chips and soda is not everyone's delight. Why would you serve chips on an early AM flight. Delta had turkey sandwiches."
Pros: "JetBlue is always an excellent airline to fly. Always know what youre going to get."
Cons: "The AC was broken or something of the sort, so it was very hot. Made the 6 hour trip extremely uncomfortable."
Pros: "Crew was great, seats are comfortable."
Cons: "We were delayed on take-off over an hour. Delay was blamed on ground slow down and short plane maintenance issue. After we landed it took over an hour to get our bags. We got no information from the Jet Blue person in baggage claim (with a radio). All he said was he would let us know when he got information..Really bad customer service and a completely unacceptable wait (especially since we paid $25/bag)"
Cons: "It was extremely hot and stuffy on the plane and the remote to change the tv or entertainment module was broken."
Pros: "The plane was clean, the staff was friendly and we got free wifi! Loved it!"
Pros: "N they didnt deliver as they promised"
Pros: "They treated me super great"
Pros: "The tracki to my flight"
Cons: "If there is a delay don’t schedule new flight at midnight ,"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Cons: "Most of the crew members were not helpful. I saw an older lady ask for assistance in placing her luggage up top and the crew member told her she could not help her with that, so unprofessional.."
Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."
Pros: "Everything was fine until the last flight."
Pros: "Fue todo muy puntual saludas y lkegadas muy buen servicio"
Pros: "The service from the crew and also Avianca staff in El Salvador are really nice, the flight was on time, the baggage was on time."
Cons: "The entertainment in that airplane (N492TA) is too bad for a 6 hours of flight, just one screen for every 4 rows, bad movies, the food wasn’t good taste, the airplane wasn’t well equipped for so long flight."
Cons: "they confiscated my circular knitting needles and crochet hook. This was no done on any other flight this trip or in the past. I do not see this rule on their website. what a drag."
Cons: "How to manage to the costumers we went there a hour before our fly and they didn’t let us to check in, we did pay a penalty because they said that we were late!? We pay more than $400 to they change our fly!!!"
Cons: "A group of people including me, were waiting for our baggages for more than 30 minutes."
Pros: "Seat super comfy"
Cons: "I like everything"
Cons: "I paid $400 for the flight and $370 for my surfboards.... won’t fly them again."
Pros: "The airplane and blankets were super comfortable. Most importantly the flight was on time."
Cons: "I couldn't recline my chair because of the emergency exit behind me, yet the person in front of me put their chair right down in front of me so I had no space."
Pros: "Very courteous & helpful"
Pros: "The crew"
Cons: "Seat, food and the delay"
Cons: "Old recliner seats."
Pros: "They held the plane for late connection."
Cons: "Food in Business Class was barely edible. A tired old plane."
Pros: "Our original connection was very close, but when we got to the airport for our first flight, they bumped us up to an earlier flight so we had plenty of time for our international connection."
Cons: "They overbook the flight and even we bought the tickets 6 months in advanced they moved my family and me (2 adults and 2 babies) for the next flight ( 9 hours later the original flight)!"
Pros: "Leg space"
Cons: "Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever."
Pros: "Outstanding service, very nice personal, exact timetable, comfortable seats, tasty food, new planes"
Cons: "didn't find any things I didn't like"
Pros: "Arrived on time, smooth ride great landing"
Cons: "Cancelled flight 2 days before my departure without official mailing from avianca about the change."
Cons: "Awful food, entertainment, and on board service"
Pros: "Its the second i travel with them, i paid more because it was a "shorter flight" first time the three flights were delayed because weather, but another airlines were flying normal, i give them another opportunity and exactly the same the same three flights this company sucks!!"
Cons: "Crew attention was horrible and flights in this company are delayed all the time all year!!"
Pros: "It got me from Point A to Point B, so credit for that?"
Cons: "There were zero vegetarian food options. Entertainment was a shared screen between a dozen passengers. These planes need a fire upgrade."
Pros: "The airline staff was very courteous, tv and a good variety of choices to watch for FREE, something that other airlines does not provide."
Cons: "Final destination flight was canceled and was not offered a refund for the hotel in my final destination and was only offered a $56 credit in the countries currency but I paid dollars. On the return flight I was give. A huge hassle because I had a carry on and a personal article. Avianca wanted me to check in my carry on but my flight landed in Miami at 2:30am. The reason I took a carry on was so that I would not have to wait for suitcase. Would never fly with them again. They can keep their credit as far I am concerned."
Pros: "Great service, comfortable seating. I was provided with a blanket, decent warm meal, and wine during my 5 hour economy flight. Very happy. Would certainly recommend."
Pros: "Perfect with no problems. Everything was on time."
Pros: "Lost one Bag on april 30,2017.Any person can said whats happened with my Bag."
Cons: "Everything was great"
Pros: "Had to change my flight due to weather related issues with my follow-on flight. Avianca's staff was very helpful and made sure I could make it all on time."
Pros: "Very efficient. On time. Competent."
Pros: "Even for a 45 minute flight you have on board entertainment with lots of choices complementary. That that United! o and yes you still get free snack. So there.!"
Pros: "They were able to help me because I was about to miss my next flight due to weather conditions, so they gave me priority access and sent me on a different flight just so I could make it!"
Cons: "I have extra charge fee on my debit card. Yesterday I spoke with Avianca for 1 1/2 hour trying to fix it.... Let's see if they will do it."
Pros: "Entertainment selection was good."
Cons: "The flight back to Miami got a 6+ hour delay."
Pros: "same comment as previous"
Cons: "same comment as previous"
Pros: "Very pleasant and friendly"
Cons: "Suppose to fly out at 3pm, socked in by fog, by the time that cleared and other flights had left, told the plane would fly at 8 pm. 8 pm, no boarding, finally an explanation a tire needed to be changed. No further updates as to was it really going to fly that night. Finally about 10pm, flyers were offered a 5:45 am flight and those who didn't want that could wait to see if the plane would leave at 11pm. If it didn't don't know what one would do. People were gathered around the one agent, trying to re-book their flight, getting upset. Finally at 11, it was announced it would fly, nobody cheered because nobody believed it. It did fly and after collecting luggage in Bogota it was too late to get to the reserved hotel. Ending up spending the rest of the night in the airport to catch an early flight out. Avianca handled the delay poorly, very little communication and assurance, felt hostage to their bottom line."
Pros: "I had an emergency row seat, giving me more space."
Cons: "This was an older plane both SFO-SAL and SAL-SFO. The ride back had tv screens every 5 seats or so."
Pros: "Food was excellent. They gave me dinner and a snack. High quality food. Staff members were really polite."
Cons: "Entertainment was really poor. Seats didnt have a screen to watch movies or music."
Pros: "great onboard service and on time arrival"
Pros: "Extra space because flight was relatively empty"
Cons: "Old plane with bad facilities. Had to use plane earphones because plane only had two prong headphone that only displayed one ear audio if you plugged in your own headphones. No neck rest for head on seat. Entertainment system was slow to respond and had problems throughout the flight (needed to be reset by crew). Overall just an old and outdated plane, which was terrible for an international flight - especially the longest of my 3 legs home. Once again, entertainment was far too limited. Only one recent hit movie, which I already watched in my 1st flight during the 16 hour journey."
Pros: "Food & Beverage Crew Entertainment Options"
Cons: "Disorganized/Chaotic Boarding Process - the boarding area in San Salvador was boarding 2 flights at the same time. The seats in the plane were small (in economy). The fellow passengers were loud."
Pros: "Amazingly smooth landing by pilot at SFO."
Cons: "Uncomfortable seats on the A220 with no adjustable headrests or front magazine pocket. Crampled space. No personal IFE."
Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."
Pros: "Great selection of movies"
Pros: "Food was plenty."
Cons: "Long security lines at Logan. No free WiFi"
Pros: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"
Cons: "Delayed take off and waited for the bridgr"
Cons: "Flight was delayed by 2 hrs. Annoying!"
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Pros: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Cons: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."
Pros: "Quick and easy flight. Took about an hour and twenty minutes."
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Cons: "Delayed for an hour and fifteen minutes"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "Entertainment system"
Cons: "Crew lacked any customer centricity, service was poor"
Cons: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "entertainment services"
Pros: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Cons: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."
Pros: "Excellent video selection, Sweetwater 420, cookies were good. Landed 20 minutes early."
Cons: "Boarded 20 minutes late. Very very cold. Bathroom horribly disgusting. Coffee too cold."
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Pros: "Delta gave me a free rum. It helped. We arrived on time. Thank you."
Cons: "I am not sure why, but this was one of the most chaotic boardings I have ever witnessed in all my years of flying. 5 hours in a middle seat that did not recline. Need I say more? Cold tasteless chicken sandwich a a stale muffin for breakfast."
Cons: "Delayed four hours"
Pros: "Flight attendants"
Cons: "Tv wouldn't work and delay that wasn't weather related and the food was awful"
Cons: "Flight was delayed over an hour resulting missing connecting flight"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Pros: "I liked the free in-flight entertainment - movies, music, HBO, etc. That was very nice and helped the flight fly by"
Cons: "They should have separate lanes on boarding like United. Then people can line up in the appropriate group."
Pros: "Some entertaining choices but not all clear which ones were in my flight"
Cons: "The food I wanted had sold out by the time I ordered it"
Cons: "I did not like being assigned to a seat that did not recline at all and was given no up front warning so it was a very unwelcome surprise at the start of my 6+ hour flight."
Cons: "Spent 90 minutes on the plane before it even took off."
Pros: "The flight attendants were friendly and efficient."
Cons: "The flight was over two hours late because of winds in San Francisco."
Cons: "I got very cold during the flight, the ac was so cold that I had to stay in my winter jacket and a hood."
Pros: "Have not flown Delta for some time and was very impressed. Definitely would fly again."
Pros: "The quick boarding"
Cons: "The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort"
Cons: "Boarding lines are awful"
Pros: "In-flight entertainment was good and headphones offered without being asked. Blankets were placed on seats for those who wanted one."
Cons: "TSA agents at Panama Airport are the rudest people I've ever met. Ruder than TSA Agents is USA if you can believe that! I've flown out of Panama several times and they are rude every single time. Seats on plane are very uncomfortable."
Pros: "Food, on time, entertainment system, boarding process."
Cons: "Seats could be more comfortable, need more cushion on seat for a long flight,"
Pros: "Crew was great, food was good, legroom ample in economy. Great value."
Cons: "Entertainment system was good, but move selection a bit limited."
Pros: "leg space. Still serve complimentary food, although mediocre."
Cons: "Hottest flight ever been on. Temperature felt like I was still in Panama the whole flight."
Pros: "Nothing special"
Cons: "Crowded lounge in Panama with no fooe."
Pros: "free wine"
Cons: "seat didn’t recline due to exit row"
Cons: "Food was pretty bad"
Pros: "Great flight"
Pros: "Crew was friendly and attentive. The food service was decent. We were given a breakfast which was a choice of omlette or crepes. That was later followed by a snack of burrito or sandwich. Omlette was the better of the two and both snack choices were good."
Cons: "My row of seats did not recline. Nowhere during the booking and seat selection process did it ever state this. All the other rows of seats reclined just fine, even the seats in front of us reclined which made it even more cramped for us when they did. I booked my tickets and selected my seats online way in advance and had I known that particular row could not recline I would have chosen another seat. I'm just not happy with how Copa did not communicate this during seat selection. For the record it was row 10."
Pros: "The crew attention"
Cons: "The very ugliest seats. The last ones don't go back to sleep."
Pros: "New, clean planes."
Cons: "Checking was horrible. It looked like every agent was being trained and the ones that were trained were slow. I waited 1 1/2 hours. luckily I was there 3 1/2 hours before the flight."
Cons: "I cant say that it was good since i didnt take the flight. I had to make a change so it was cheaper to just fly with some one else rather then pay to make a change with Copa. On the way down it was not that bad. I was just not happy with the change price but it is what it is."
Pros: "EVERything was perfect. The only thig is to uodate the movies selection. Def will travel again with copa"
Pros: "Poder dormir tranquilo porque habíamos dormido en el suelo por haber perdido el vuelo anterior, y esperar el que nos consiguió el counter de Copa, diciéndonos: "lo único que puedo hacer es no cobrarles el nuevo pasaje""
Cons: "Haber perdido el vuelo por culpa de Copa y por haber incomodado a 2 personas de edad ( mi esposa de 68 y yo de 72), sintiéndonos degradados de tener que dormir en el suelo por ser 1a vez de estar en Panamá y no disponer de dinero extra para un hotelucho."
Cons: "I didn't like I could not choose my seat."
Pros: "Flight was good...ease of making reservations...choices and time available"
Cons: "not much to say here"
Pros: "Again the crew was amazingly polite."
Cons: "I had to sit next to a very overweight person and it was super uncomfortable."
Pros: "Check in folks in Panama"
Cons: "My stroller was lost while I was traveling to Panama and entire trip I was without stroller. No food was given to me as there are no vegetarian options. When I called 24 hours in advance, they say it is too late. Crew not very friendly. Overall not good experience and was Totally disappointed on my first trip with COPA."
Cons: "We needed more water."
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Seats comfortable, but planes are old and outdated"
Pros: "The crew was friendly and helpful"
Cons: "In Panama City we had to go through a secondary security at the gate and had some of our belongings taken from us.. belongings that are normally allowed through security in the U.S... and because of this we had to have our fragile items put below with all the baggage and be sent to baggage claim.. which was extremely scary for us and frustrating. We were held inside the security of the airport without be allowed to leave to use the restroom, buy water or eat food."
Pros: "I missed my first flight due to faulty advertising by copa. Because they announced the flight was delayed. Then they did not want to put me on the next flight because they said it was full, but it was not. Copa representatives at sfo treated me very badly, even though I was very polite. I told them if they didnt put me on the next flight, I would miss my cruise in panama and they were still not helpful. They told me they couldn't do anything to change my flight because I booked through kayak. They ended up putting me on the next flight and I still barely arrived at my destination on time and I had to spend 150$ extra because my transport in panama had already left me. I had to walk all o er ago to see if there were any flights to panam from other airline because they didn't want to admit their mistake and put me on the next flight. I had a horrible experiences with copa on my way to panama and on my way back. Their people were unfriendly, rude and not helpful at all. They give no greetings, they lie about planes being full and my suitcases arrived cracked. Worst and most stressful flying experience I ever had!! I am still infuriated and would like some kind of reparation or action taken because I had to stay 4 extra hours at the airport, spend extra money and they gave me the most stressful experience ever while flying. Oh"
Cons: "Stopped abruptly to re-fuel on a non-stop flight to SFO in Cancun. The crew was not very communicative about this stop. The crew then switched at Cancun, leading us to believe the re-fueling communication was not true, and they were really switching out crew. While sitting on the tarmac of Cancun waiting for two hours, drinks/service was not given. I was in business class, and wasn't even offered water. We were also told to not use the restrooms. Worst business class experience of my life. I will never fly Copa again."
Cons: "They overbooked the flight and I was left out in Panama an additional 9 hours until the next flight out to SF. They were also very unwilling to accommodate me in a nearby hotel all expenses paid to wait for those hours as compensation...but gave first class tickets to other passengers as compensation."
Pros: "Leg room, food, screens"
Cons: "Food was gross"
Pros: "The personnel from check-in to the plane are friendly and professional."
Cons: "At check-in the line is longer and slower moving than necessary because there are not enough agents attending."
Pros: "Comfortable seats and nice crew."
Cons: "The food was not good. Limited selection on TV and no news events."
Pros: "The crew is attentive and they all have an excellent disposition"
Cons: "Check-in is slow because there are not enough agents attending this process. So when one person has a complication, the line is held up a bit too much. Boarding is not as organized as it should be. On-board entertainment system is not very good at all."
Cons: "Not only they do not offer gluten free menu, but they didn't have the fruit plate I asked for. They gave me the regular food and I ate only the salad. It was the worst stomachache of my life. The flight seemed eternal. The crew did absolutely nothing! It was the worst flight ever."
Pros: "Everything was amazing!!"
Pros: "I didn't fly because I needed to extend my stay....I tried to reschedule my flight fot Return in Aug. but it cost more to reschedule that one way flight than I can buy a R/T ticket. for. How is that? You tell me. My initinal flight with Copa from SF to PC was great and I will fly Copa again...."
Pros: "The food on the flight was great. It's also nice to be able to recline the chairs so far."
Cons: "The flight was packed full. Even though the chairs recline very far, that means you lose a lot of leg space when the person in front of you reclines. And there is also not very much leg room to begin with. The chairs are outdated (not nice fabric). Also, when the person ahead of you reclines their chair, you have to be very forceful in order to stow your tray table - it's actually a total design flaw. We got very mean looks from the women in front of us because we had to shake their chair so much in order to put away our tray tables. The air conditioning barely came out of the vent above my head, and the vent above my boyfriend's head was smashed completely so there was no air coming out of his at all. The flight was hot, and he was actually sweating."
Pros: "Everything ran on time, quick flight considering how far SFO is from Panama City, comfortable seat for sleeping."
Pros: "flight left on time, transfer time in panama was short. panama is a good place to switch planes cause tjey dont make you go through security check again"
Cons: "they didnt have screens on seats"
Pros: "The precision of the fligths."
Cons: "The fact that they didn't give help and assistance to my mother."
Pros: "comfortable boarding, on time"
Pros: "Seats were almost big enough for me, at 6'4", to sit without scrunching up."
Cons: "Still it is hard to stay comfortable on a 7 hr flight. It is all about comfort. The entertainment and other items are secondary. Incidentally, the earphones could be made to actually go into your ear so the movie dialogue is audible. I understand that passengers need to hear the pilot if necessary, but the movies are interrupted for that anyway. A short announcement at the beginning asking us to remove one earphone when we see the notice on the screen would go a long way to making the flight more enjoyable. If I can get into the movie I can more easily forget my discomforts."
Pros: "todo fue muy bueno el viaje y las atenciones que nos dieron.."
Cons: "que los aviones que me tocaron abordar no tenían nada para entretenerse"
Cons: "Missleading information from COPA personnel at JFK Airport about to claim the luggage in Bogota or Cali. Secondly the last connection Bogota-Cali was not booked either by Copa or Kayak with Avianca Airlines, so after showing paper work and fighting with Copa we got 4 hour late flight. We were not the only ones, there were about 12 people with the same situation."
Pros: "Food and media was fine"
Cons: "Left us waiting at the airport trying to find our bags for about an hour. Finally one of several passengers who lost their bags found out that there was a problem and that our bags were still in Panama! Waited another hour and a half to file a claim. No apologies, no compensation and no communication. If there is ever another choice any other choice I would take it rather than fly copa again.."
Cons: "My fight (209 on 12/23/15) was delayed because the flight attendants wooden seats a overweight person in the first class when they have six seats available, I missed my connecting flight (761 12/22/15) in Panama and had to wait six hours in Panama to catch my next flight. Nobody from Copa did anything I even emailed and never got a response, this was my first time flying Copa Air."
Cons: "online checkin doesn't work."
Pros: "The food and the entertaintment"
Cons: "Very disappointed this time with Copa. They did not leave on time ( 1 hour later) and they stopped in Cancun when this was a non-stop flight from Panama to SFO to put gas and change the crew. This was never said at the time of the purchase of the ticket but just before boarding the plane in Panama. Also they never told us why we left late from Panama. At the end we ended up arriving 3 hours later to San Francisco."
Pros: "Seats barely recline. Uncomfortable even for a short period of time."
Pros: "Puntualidad . Good atention."
Cons: "Online check in did not work. We called in advance to reserve seats and when we arrived to the airport the seats were changed."
Pros: "All good"
Cons: "To drop the bag was very messy"
Cons: "the cabin and seats are old and seems dirty"
Cons: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."
Pros: "Friendly and correct cabin crew."
Cons: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Cons: "Cadeira dura"
Cons: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"
Cons: "The American Airlines flight was delayed by 1hr. When landing in SFO we waited on the strip for 20mins to get to our gate."
Pros: "Not much I can think of"
Cons: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"
Cons: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."
Pros: "Crew good, disembarking slow."
Cons: "A drink and/or snack."
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Pros: "yo tenia comida kosher y no me la dieron"
Pros: "Confortable seats, flight on time"
Cons: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."
Cons: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Pros: "The leg place and reclining chair"
Cons: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."
Cons: "The temperature should be a bit warmer"
Cons: "Offer refreshments"
Pros: "I liked the person I was sitting next to"
Cons: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"
Pros: "Crew was extremely unfriendly"
Cons: "Better service. Train your people. Learn from azul airlines"
Pros: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Cons: "less ignorant/greedy management"
Pros: "They were very kind!"
Cons: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Cons: "Lack of food!! LATAM you are doing it wrong"
Pros: "I liked almost all!!!"
Cons: "The sandwich (cool meal)... The may improve it..."
Pros: "Said Paulo airport was chaos but flight was great"
Cons: "No entertainment. The airplane seems to be an older model."
Pros: "The crew was very kínd!"
Pros: "The seats are comfortable, the attention of the crew is great."
Cons: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Cons: "It was nasty, disordered. Bad experience"
Cons: "Aeronave muito velha, parecia que ia desmontar no ar."
Cons: "My itinerary was changed without my knowledge, the new fights included more stopovers, longer flights, and I was not seated with my husband. In addition, most flights were delayed. This experience was awful."
Pros: "I would fly Latam again, good service and I saved a lot of money"
Cons: "Would like a lil bit more legroom"
Pros: "Wine and whisky"
Pros: "Seat was comfortable, as expected in business class"
Cons: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"
Cons: "The plane is ok but it is an old 767"
Pros: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Cons: "Standing too long before boarding at 2am!"
Cons: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Pros: "What a nice surprise to be able to stretch out after a multi-leg international trip!"
Cons: "Company was not able to understand situation and did not offer solution. I lost my money"
Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Pros: "Staff was nice despite the situation."
Cons: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Cons: "Everything. We booked flights a half year in advance yet they forced a couple of us to upgrade to premium in order to get seats. They then separated one of the couples with premium seating without notice so some other couple could sit next to each other. Their website didn't allow us to use an electronic boarding pass. Its cumbersome and uninformative. Some of the attendants are incredibly rude."
Cons: "A death in the family cause us to change our flight , they were not accommodating and were extremely insensitive. Try your best not to use kayak or Latam."
Pros: "I like the food,delicious I like entertainment very good!"
Cons: "The service very slow. The sits very small,no confortable!"
Pros: "Entertainement system, lightening system."
Cons: "Breakfast could be improved"
Cons: "We took off for Curitiba and found out when we got there that we couldn't land so we went back to Sao Paulo then had to sit on the plane for two and a half hours. The Curitiba airport had opened, but then we had to change staff and also the staff brought the wrong paperwork to the plane, so that caused further delays. Really frustrating."
Pros: "The food and entertainment"
Cons: "The seats were the smallest seats I've ever say in and I felt claustrophobic. Checking into this flight was a disaster and impossible. Tam would redirect me to Tam airlines and Lan would redirect me to Lan. The Lan customer service was unable to get into the Tam airlines flight so we emded up with the most awful chairs in the airline. I wish they would fix their website so checkin isn't as frustrating as it was for me. I understand the airlines merged but if each airline is unable to access eachothers flight then how exactly did you merge? ALSO when we got off the first flighy to connect in this one they gave us no explanation until 20min later to where we should commect to this flight. They MADE US WALK A 20min WALK TO ANOTHER TERMINAL WITH ALL OUR BAGS. It was awful. If your gonna need people to walk to another terminal the least you can do is supply a shuttle."
Airlines flying from South America to San Francisco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights