Find cheap flights from Colombia to San Francisco

Cons: Missed this flight by a few minutes because the previous JetBlue flight was delayed by about 30 or 40 minutes. It would have been better if the connecting flight could have waited a few minutes, then about 8 or 10 of us wouldn’t have had to have been rerouted and spend nights at the airport.

Cons: Seat 14A had malfunctioning audio and the internet connection made it hard to stream

Cons: the flight was 2 hours delayed but the staff continuously kept us up to date

Pros: Landed early
Cons: There were crumbs on my seat when I got there. The plane could not have been cleaned.

Cons: It was a 6 hour flight and I didn’t know only 2 snacks and a water were available on the plane until I got to the airport. Almost everything was still closed at the airport. We were quite hungry and thirsty.

Pros: I liked the male flight attendants on my flight. They were nice and cheery and was always willing to help. The inflight entertainment and WiFi was great. The snacks were also good.
Cons: I forgot to the flight attendant’s name but she was quite rude. I traveled with an infant who required warming up of her milk in a bottle and I would ask for hot water and she failed to bring it over. I requested hot water twice. Initially when the plane was taking off- she stated she cannot bring anything while the flight was taking off but even after take off and in cruising altitudes she did not come over until we rang the call bell and another flight attendant came over. Second time mid flight we happen to ask the same flight attendant for hot water as she passed by— she nodded her head but again never returned with the hot water. Again I hit the call button and another attendant came over and gave me water. I felt that she did not like attending to the flight guests and always seemed to give an attitude. I understand traveling with a child may be hard for others, but imagine the parents who have to care for a starving baby. The flight was also a bit too warm.

Pros: Crew was very friendly and responsive
Cons: Would’ve been nice if they offer headphones. Maybe they did and I just didn’t notice.

Pros: A 6+ hour flight is always tedious but jet Blue is always the best option, with live tv and a good supply of movies and snacks.
Cons: Quicker departure, 20 minutes on the tarmac, but that’s not the airline fault...FAA Boston

Pros: -Excellent crew -Nice leg space even if Economy -Free DirecTV -Free internet with decent speed -Electric outlet under every seat -Free seat selection at the time of booking
Cons: -Boarding process: should organize the boarding area so that lines can form for each boarding group

Pros: In flight entertainment was great

Pros: Boarding process was smooth, and attendants were kind and entertainment system seemed good.
Cons: Attendants could allow passengers to use extra leg room seats if they are empty once in the air. Would be great if the default setting for the screens was OFF.

Pros: Friendly crew. Extra snacks and drinks were a big plus on a long flight.
Cons: There were not enough people that checked their carryons, which lead to a long delay in boarding. Jetblue people should have demanded more checked bags to avoid a long delay in boarding. The flight was painfully long due to snow, which is understandable.

Pros: Crew did their best with a hard situation
Cons: Many tvs weren’t working. Super limited food options. Only a third was available from at least what they advertise they should have.

Cons: Entertainment controller was broken

Pros: I liked that they offered quality and complimentary snacks and how they didn't make a big deal if we wanted like 2 tob4 servings of water as i get extremely dehydrated. Staff was friendly and their boarding times and door closing times were clearly printed on the b pass which i appreciated. If only their frequent flier numbers were partnered with more programs. Seats were clean and were connected so you cpukd watch tv and recharge your phone. Good variety of movies!
Cons: I think they charged for blankets but at least it wasnt freezing like AA

Pros: I was about to miss the last bus home due to weather delay. the crew made an announcement asking passengers to let me get off first. Everyone did. They were amazing in every way.
Cons: 1. when there are delays...and the gates get super congested, you should a person directing people. 2. the majority of people at the gate, on board, making announcements – put their energy into speed and musicality in their voice. It should be about clarity. I know, they say the same thing 10 times an hour...but I want to get what they are saying...particularly if it's about safety.

Pros: The in flight entertainment was awesome. They have free WiFi, Direct TV, XM radio and more.
Cons: The flight was so uncomfortable. It was hot in the cabin, and the seats seem to be even more uncomfortable than other airlines. Our backs and butts hurt, and nobody was able to get any rest.

Pros: Extremely slow taxi-ing at both Boston Logan and SFO led to delays. Plane was very cold which made it hard to sleep
Cons: Excellent flight attendants Clean, comfortable plane (other than the temperature)

Cons: The flight got delayed

Pros: Flight was delayed over an hour, I missed my apointment rendering my trip useless and now a waste of money. This is not the firat time, I will not be using Jetblue in my future trips.

Pros: Long flight so drinks and snacks were appreciated
Cons: The rude pushy passenger next to me who kept push8ng 8nto my space and stated that because I was on the Aisoe and he in the middle he should be able to push me 9verbbut that was not Jet Blue’s responsibility. Although the crew offered to move him to the back which he refused but it did quiet him temporarily.

Pros: Good red wine Good movies
Cons: waiting to board, waiting after being boarded-- with more than one hour delay total

Pros: Food was really good, but the cabin crew were up to JetBlue's normal outstanding service
Cons: The range of movies is still pretty poor (if you're a frequent JetBlue traveller)

Pros: Had everything you need to keep you occupied for a long trip. Plenty ful snacks. Great service
Cons: None

Pros: fee movies
Cons: couldn't find the movie that I started watching on my previous flight

Cons: Delayed for too long

Pros: Kindness all around from gate agent who gave us lovely seats even though my husband caught in morass of pre-holiday TSA line to flight attendant who we saw first hand give superlative care to man traveling with 2 children, one of whom had very high medical needs and required lots of accessible supplies. Comfy seats and great communication just seem to go without saying at Jet Blue.
Cons: TSA at JFK was having a rough night

Pros: Timeliness, crew courtesy.
Cons: Chatty girl next to me on cell phone pretending to be a big shot. Our lite didn't work. Seemed like old, old plane rattling

Pros: 2.5 hours late boarding because there was no piliot or co pilot. They lied about reason blaming on grounding by san fran but then a supervisor said they were waiting for a pilot because they were taking out
Cons: The crew

Pros: Long Beach airport is super tiny and adorable
Cons: Monitor didn’t work. Flight was delayed 1 hour 15 minutes but boarded super early just to sit on the plane.

Pros: Crew was very friend, Erick in particular was very nice.
Cons: Took way too long to board, because apparently we had to wait for one more flight attendant before anyone can board. Delayed our boarding and ultimately departure time as well.

Pros: Again the on board crew was very helpful and were willing to vouch that the plane had mechanical issues not weather issues when the gate agent in LGB tried to tell me that I would not get reimbursement for ground transportation to get from San Jose to San Francisco. So the good is that JetBlue did reimburse me for the LYFT I had to take to San Francisco.
Cons: Well I arrived in San Jose, not San Francisco. So I arrived 3.5 hours late. Also, I did not appreciate when the gate agent told me that I could not be reimbursed for ground transportation because my flight was weather delayed not mechanically delayed. I understand that he/she may not have known what was the issue with my original flight out of Salt Lake. But, telling me that I would have to pay for ground transportation at 1 am to get the last 30+ miles to my destination made me really worried. If he/she didn't know and didn't have the time or resources to figure it out, I would have preferred if she redirected me to someone else or a phone number or email.

Pros: Crew were great, boarding process was good too. Great snacks and overall a good experience.
Cons: The plan temperature was like 85°f for the whole journey meaning you pass our, sweat, or get a headache. Also the seats were really uncomfortable.

Pros: Flight arrived early
Cons: My family of 5 was assigned all separate middle seats. Entertainment was abundant, but somehow it wasn't so good.

Pros: Entertainment and timeliness of the departure and arrival.

Pros: This was my second time ever flying JetBlue (the last time I did was maybe 5-7 years ago). I forgot what a pleasure it is to fly JetBlue! The service and amenities are similar to Virgin, not the mention, the snacks are awesome! I will definitely keep this in mind for future travel. Thanks, JetBlue!

Pros: Plenty of leg room Great choice of movies Terra blue chips Crew

Pros: Jet blue is ahead of the rest. Free WiFi, snacks, and drinks!
Cons: Entertainment hiccups meant that I wasn't able to listen to the radio.

Pros: Boarding was quick and crew were efficient.
Cons: Flight was delayed.

Pros: Enjoyed entertainment, service, comfort
Cons: The eating options where limited and unclear specially for such a long flight

Pros: Great customer service and attentive staff. I would definitely ride Jetblue again.
Cons: Nothing.

Pros: The trip was comfortable and quiet

Pros: No food for 11:30 flight - even though it was lunch time. snacks are "fair" at best Ontime seats and space are fine
Cons: very limited TV and movies ... other airlines are better ...

Cons: Tv didn't work

Pros: Excellent service
Cons: Too long flight time I noticed the plane speed was 440 MPH most of the time. This may be the first flight I sat which was flying this slow

Pros: Under seat outlets for the win.
Cons: I was all good for an hour into my cross country flight when another passenger randomly took an empty seat in my row. I almost had the traveler's dream: an entire row to stretch out across!

Cons: They make us expend 5 hour at the JFK airport at New York and to this point I don't understand why.

Cons: N/A

Pros: Puntualidad
Cons: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre

Cons: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.

Pros: Crew was ok.
Cons: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.

Cons: PRICE

Pros: Every thing was very good

Cons: Excelent

Pros: Flight was on time
Cons: Food was horrible and no drink options. I hate diet soda yuck

Pros: The puntuality
Cons: Possibility of entertainment in the plane

Cons: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!

Pros: Cleaning
Cons: Water and snack

Pros: NA
Cons: Na

Pros: Everything was amazing
Cons: Nothing

Pros: Amazin crew a comfort.

Pros: Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone
Cons: Hire competent employees

Cons: For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for.

Pros: Overall flight was fine. No entertainment nor wifi.
Cons: At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline.

Pros: La experiencia fue muy placentera.

Pros: Upgrade

Pros: Never again with Avianca
Cons: Never again with Avianca

Pros: I like this flight very smooth no worry what so ever I will flight again

Pros: I like this flight very smooth no worry what so ever I will flight again

Cons: Fue un avión no adaptado a nuestros tiempos, sin entretenimiento a bordo, ni siquiera tenía para conectar el celular. Un servicio low cost.

Pros: The team members that helped me with the hiccups before check in were amazing.
Cons: Was a little cramped but I’m tall so there’s not much you can do about it.

Pros: Pretty much everything.
Cons: I cannot think of a single thing that I did not like.

Pros: The sandwich was surprisingly delicious

Cons: Avianca customer service and reliability is terrible. I fly a lot and the lack of care for customers is incredible. Lot of dressing up employees but clearly the company is not doing well. Everyone at the airport with complaints for complex rebooking.

Pros: They were very helpful.
Cons: More leg room.

Pros: Confortable flght

Pros: Flight delayed causing anxiety as onward connection.
Cons: No vegetarian food available.

Pros: The crew members where extremely nice. I had traveling on business class, with a seat that gets flat, so I was able to sleep most of the flight
Cons: The plane had something and was delayed for 3 hours

Pros: Nothing
Cons: When arriving at the airport in Bogota not only the flight was delayed but the gate was changed and the person at the counter in the gate wrote the wrong gate on the ticket and flight to Lima was missed. They booked the passenger in the next flight 9 hours after. They did not provide any food nor hotel so passenger to stay at the airport. My guess, they overbooked the flight as they always do, this trip was for my son (20) traveling by himself for the first time, they took advantage of his inexperience; this is is my 3rd bad experience with Avianca and definitely the last one!

Cons: it was 14 horas late

Pros: THAT i ACTUALLY MADE IT HOME
Cons: AVIANCA DID NOT HAVE ENOUGH SEATS TO ACCOMODATE ALL THE TICKETS THEY SOLD. MY ENTERTAINMENT SCREEN WAS BROKEN, MY RECLINING SEAT WAS NOT WORKING PROPERLY & MY TRAY TABLE WAS NEAR IMPOSSIBLE TO CLOSE AFTER BEING OPENED, SEATS WERE EXTREMELY CRAMPED AND TIGHT. THE MEAT IN MY MEAL WAS HARD

Pros: Puntuales Cordiales Avión confortable Todo el personal en Colombia se mostró amable y simpático, de verdad los felicito por mantener ese espíritu entre sus colaboradores
Cons: Nada

Pros: Food ok.
Cons: Plane left almost two hours late! Missed connection in Bogata! Despite Avianc providing a Hotel in Bogata I had to pay for Hotel in Cocuta!

Cons: On Feb 26th we had a flight leaving Bogota back to NYC, and at the gate, we found out our flight would not be operated by Avianca, but by a Spanish carrier called WAMOS. Wamos airlines does not offer in-flight entertainment. It offers an app that you can download on your mobile device prior the flight, even though there are no plugs inside the plane and no fully reclining seats. This change is being caused by an ongoing strike action by some of their own pilots and this has been regarded with absolute no consideration from Avianca to its costumers. At the airport we talked to 3 different customer services employees, all giving us different versions of the story and no clear answers. One employee told us that we MAY have a possibility of reimbursement and another one that we could stay in a hotel and catch another flight the next day (which was not an option for us) There was no advance warning about this change to me (not even during check-in) Found out later some passengers gotten an email informing about this change, but not all of them. Staff didn't know anything about this flight. The gate staff only informed passengers of the change, after I complained, and kept insisting that the airplanes were the same, when clearly it was not the same quality, in amenities and service on board. There were big delays and a mess with seat assignments. Many customers traveling together with separated seats and of course, delays in departure caused by the mess that Avianca caused. Just to be clear. what Avianca is doing is stealing the money that we paid for a specific flight, to voluntary change us to a much less inferior flight, with absolutely no consideration and no compensations.

Pros: The crew was kind and helped with getting bags in the overhead bin.
Cons: The announcements were all in Spanish and it made it difficult for me to understand what I needed to do. I acknowledge that I was one of a very few passengers who spoke only English, so this was not a problem for many people. The leg room on the flight was incredibly cramped.

Cons: It was late and then I missed my connection, and an Avianca employee told me there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on. However, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it.

Pros: While on board everything is good. Nice food, great entertaining, really comfortable. Problem is what happens in between if you have connecting flights.
Cons: I bought my flight and it had 2 connections. The time frame between flights was HORRIBLE! On the first flight change I was in a horrible rush to get there on time an I barely made it. On the second flight change, I was one of the firsts in coming out on the plane, I didn't stop even for a second and was fast paced and even with that I had to run from half of the airport to the gate because boarding was complete and the flight was waiting for just a few persons (which I met later because it happened the same to all of us) . My flights were on time so all that stress was NOT SUPPOSED to happen. It took forever to being able to get out of the plane and it was more than clear that Avianca didn't took any of that or the airport procedures in mind before selling the flights with connections. And because their lack of organization and being so careless about this matter, my checked bag got stucked. I was lucky enough to get home but my bag did not. And it happened the same to the other people who had problems with their connections too (that's where I met them, when we were the only persons who didn't got the bags and happened to have similar experiences with our connecting flights). I'm really disappointed, I really liked Avianca flights in general but now I know I can't trust in their judgement when it comes to connecting flights, they just sell you the flight and don't care if you're going to be able to make it or not.

Cons: See above + air hostesses speak poor English. When asked to persuade certain travellers to put their seats in the upright position during mealtimes they refused and claimed that it is bussines of mine to arrange for that. In the course of previous flight they have hower required that. Very confusing. The behaviour and performance of the crew was hardly proffesional. They paid little attention e.g. To people who did respect instructions concerning fastening the seat belts orcto remain seated during landing, etc.

Pros: Nothing. I wish I could give negative stars.
Cons: Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping.

Cons: - Rescheduled flights due to Avianca commercial decisions just 1 week before flight - Boarding was very messy due to their inhability to explain the "group system", they have pax that doesn't speak spanish or english, they should do it in a more easy way - Food portions wasn't enough, a lot of people had to bring their own snacks and the plane had a terrible smell due to that. People will bring bags with full roasted chickens - Entretainment was ok, but their system is just so slow - A lot of loss time because they lost my bags in one of the connections. Hopefully they brough it back 12 hours later

Cons: After avianca overbooked their flight, lied to me and said it was because of a strike i was stuck alone in bogota for 11 hours instead of 3.5. I received no compensation and am very angry with the way things were handled. Definitely wont be bothing with this airline again

Pros: LA PELICULA QUE ME VI ESTABA BUENA.
Cons: NO PUDE USAR LA COBIJA DE AVIANCA PORQUE TENIA UN OLOR ESPANTOSO ASI COMO LA DE MI ACOMPANANTE, EL AVION ESTABA HELADO Y NO PUDE USARLA POR CULPA DE AVIANCA. LA COMIDA ES POCA Y DESAGRADABLE. HABIA UNA AZAFATA CON UN CARACTER TERRIBLE,MALGENIADA Y PARA NADA AMABLE A LA HORA DE AYUDAR O ATENDER A LOS PASAJEROS,DABA MIEDO HABLARLE. A MI ME ACOMODARON DONDE SE LES DIO LA GANA, NO DONDE ESTABA SUPUESTA A SENTARME PORQUE SUBIERON DE ULTIMAS A UNA PERSONA EN SILLA DE RUEDAS Y ME TUVIERON QUE INCOMODAR PARA DARLE LA SILLA A EL. ME PARECE QUE TIENEN QUE DARLES OTRAS SILLAS A ELLOS. ES MUY INCOMODO EL ASIENTO. MUY CARO PARA TAN POCA COSA DE AVION. ES MEJOR American Airlines.

Cons: Once In Bogota my 1h flight to pereira was cancelled and I was told I wouldn't be able to get on another flight for another 1 or 2 days which was a huge inconvenience, later after speaking with someone I was given the option to board another plane to a nearby city 10 hours later. I agreed and had to make arrangements to make transportation from manisales to pereira,for my surprise on the way to manisales the flight got redirected to Pereira my original destination, that was great but created another inconvenience for my transportation arrangements.

Pros: No response given.
Cons: After all these connecting flights especially after being delayed in Cali, the flight in Bogota was delayed and the Avianca crew did not announce it. After realizing it was time for boarding according to the time that I needed to be at the gate from my ticket, that's when people were realizing there was an issue. Once I got to the podium and handed my tickets the staff handed a voucher. There wasn't a hello, we're sorry for the inconvenience or the reason why the flight was delayed 2 hours. I had to ask them why what happened, what is the voucher for, how does it work, what time we were expected to be at the gate. The staff made everyone aware that we needed to be at the gate at 4pm so we can depart at 445pm. The food was okay and the staff looked a little annoyed when serving drinks. I shouldn't say all of the crew but from the back half of the plane the staff looked annoyed if not bothered. Didn't get to NYC until 12am, but had to wait on the runway for an additional 20 minutes. Again no communication on what was going on.

Pros: Staff was friendly
Cons: Seats were clunky, I couldn't recline my seat during a 10 hours night flight.

Pros: I had a rough time due to stomach problems.
Cons: When I asked the attendants for some medicine to help my stomach, they replied they were prohibited from giving medicines to passengers. Since they are not doctors, I understood their point of view.

Pros: the flight attendants were very friendly.
Cons: boarding was a complete disaster. the lady at the counter gave me all wrong information. the random screening was done very rudely. not a single staff spoke a word of English which is unacceptable for an international flight. the food albeit not significant after the horrendous boarding experience was terrible, and I had to ask several times for water. Further, for the flight to bogotá, we had called and spent a lot of time on the phone to reserve seats, which were then all wrong once we checked in at the airport. what was the point.

Pros: Very friendly thank you!
Cons: The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!

Pros: I would like to have ore of a grace period to check baggage.

Pros: Crew was polite and very helpful.
Cons: It would have been great to reiterate to passengers to remain seated when deplaning, until the passenger in the row ahead were approximately 6 Ft away.

Cons: Bad social distance

Pros: Felt safe and sanitary

Pros: Delayed

Pros: Crew was very friendly and took good care of the passengers

Cons: No wifi

Pros: The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!

Cons: Smelled like poop the entire flight. Actual poop in the lavatory.

Cons: We weren't alerted there was a chance of delays. Over two hours late.

Cons: Better food offerings

Pros: Excellent crew and clean aircraft

Pros: The crew was communicative and courteous.
Cons: There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100.

Pros: The crew WAS amazing!
Cons: Not a thing! It was perfect

Pros: Fast flight
Cons: In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol

Cons: More comfortable than I expected for a 6 hour flight. 757 was quite spacious.

Pros: Nothing
Cons: I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out

Pros: Entertainment
Cons: Food

Pros: Service by crew. I was flying economy but it was par to business class.

Pros: Nice crew
Cons: Delta always delivers!

Pros: Very comfortable, no complaints.

Pros: Crew was friendly, capt. had smooth take off and landing.
Cons: Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious.

Pros: Yes
Cons: Took off late. Other than that very comfortable and great experience

Pros: great crew

Pros: I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful.

Pros: Overall service was great.
Cons: Flight was delayed 5 hours.

Pros: If offering free WiFi to Amex platinum card holders it needs to work f
Cons: Fix it

Pros: Better than average entertainment system for domestic flights.
Cons: Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757.

Pros: Transfer f from first flight leg
Cons: Food and the 757 lay out

Pros: Snacks that include a dairy free option like the kind granola bar
Cons: We were delayed like crazy.

Pros: The flight was very good, no complaints, good service and we flew on schedule
Cons: We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4.

Pros: crew kept a great attitude throughout
Cons: Having to find my boarding pass to deplane

Pros: On time
Cons: Take a long time to taxi to the gate & getting off the plane.

Pros: Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices.
Cons: I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access.

Pros: Fast boarding and complimentary snacks.
Cons: I was seated next to a very large woman who came over the arm rest onto my seat.

Pros: Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!

Pros: The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken.

Pros: What an easy flight. Run very well!
Cons: The crew seemed a bit tired, but it’s the season

Pros: Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid...
Cons: Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade.

Pros: Being on time.

Cons: Force me to take a bad seat

Pros: I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity.

Pros: All was quiet. It was an early flight. Nice offer of more snack choices than other airlines.
Cons: Didn't understand why I had to wait until getting to the gate to have a seat assigned when I purchased tickets several months ago. Since I was in the last boarding group, Had to check in my bag since it was already full, had fragile stuff in there and hoping everything is ok. it is what it is. Not anyone's fault but disappointing to have to do when I didn't plan on checking in and going to pick up at the baggage claim. This is what i wanted to avoid in the first place. could have at least offered to let us pick them up as we deplaned and not baggage claim!

Pros: The temp
Cons: It was too hot.

Pros: It got me to SFO earlyish
Cons: Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again.

Pros: We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly.
Cons: No free wifi.

Cons: Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane

Pros: We were on time!!!

Cons: Love copa

Pros: Never use this airline
Cons: Never use this airline

Pros: nice crew.
Cons: seats were too small and uncomfortable, not possible to lean back much because of a tall passenger behind me. international flights should have better seats.

Pros: Crew was excellent, one snarky attendant—sent me back to my seat, then two other folks went on to get in line for restroom. I didn’t appreciate her tone with me. Just sayin
Cons: The seats are not comfortable for a long flight. They light up pain on my tailbone. I sat on my neck pillow from time to time to get relief.

Pros: Everything aside from the smell seated next to me.
Cons: The person I was seated next to had very very bad body odor. They also urinate on the seat. I had to tell the flight attendant about the spoiled seat that I previously brought to the attention of the caretaker of the individual but she had zero concern. I was on a 7 hour flight having to try and avoid the smell. I had to attempt to eat food trying to avoid that smell. The person in front of my seat was able to smell the body odor and urine. He also warned me about the urine in the seat that I was aware of but at least he cared unlike that caretaker. If not fot that experience my flight would have been much better.

Pros: &)&$&@!!
Cons: This airline claims they are the #1 on time airline, but other than this, they don’t do anything differently. Their service is worse than mediocre, their planes are outdated and the entertainment is extremely poor.

Pros: See info posted on the previous request from review of flight.
Cons: See above comment

Pros: All good
Cons: Thanks

Pros: The crew is what made the flight enjoyable.
Cons: The food could have been better.

Cons: The only thing that disappointed me was that I had no access to the lounges. I had hoped to be able to use the first class lounges since I had booked business class but I was not allowed in any of the airports.

Pros: the flight attendant was great, he did a very good job.

Pros: on time departure, amicable crew.
Cons: terrible food, entertainment needs to be looked at.

Cons: It the plan landed on time we would have made the connecting light and the pilot has very poor English, so it was hard to understand important information once we landed.

Pros: Great crew, lay-flat seats in business made for a very comfortable flight back home.

Pros: The crew was nice. However, it took a long time to get a second drink in such long flight. And they didn't offer coffee or hot tea. In addition, it took a long time for the passengers to get situated in their respecting sits.
Cons: To be more organized at the boarding time, and a more promptly and fast service.

Cons: Customers service, i didn't get meal the flight in. Also, i asked for seats away from the windows, and wasn't honoured.

Pros: Very comfortable seats on a new airplane. In premium seats (i.e., business and first 8 rows of economy), there was a good variety of inflight entertainment. The flight was smooth and easy, and you could actually understand the captain on the overhead speaker!
Cons: Air wasn't very powerful, and it felt quite warm. Not enough beverage services for such a long flight, especially when we weren't able to bring our own water bottles on board (security check at the gate immediately before boarding -- liquids not allowed). Food -- nice to receive two meals, though they were so-so in quality. Half the crew was very friendly; others barely cracked a smile.

Pros: Nothing
Cons: Copa Airlines

Pros: On time Orderly process Friendly/helpful crew
Cons: Recent movie selection was not as robust as other airlines but decent still

Pros: Such delay in perfect weather condition and no mechanical problem .... is ridiculous. A crew change should be planned for and should not cause a delay.

Cons: -When I left Punta Cana I had bought 3 rum bottles at the Duty Free. I was able to carry on board these bottles, but when I arrived at Panama the Copa crew informed me I had to check my liquor. I had to throw out everything from my backpack and place the bottles in it. Copa crew managed to break my bottles.

Cons: They said the flight was delayed by 2 hours but then decided to board all of a sudden. We somehow made it but still ended up missing our connecting flight. Food was pathetic with no vegetarian options. Groups of people were split up and not seated together. Complete mess!

Pros: Outstanding customer service; complimentary food AND alcoholic beverages; on-time flights; great value!
Cons: Cabin temperature could hsve been cooler.

Pros: The flight attendants were great. Extremely easy going handled everything thrown at them with great poise.
Cons: Not Copa's fault but had the WORST family sitting behind me that allowed their young children to run up and down the 1 aisle at whim. Can't believe how they thought this was okay. Again, probably not Copa's fault, but why on earth do we have to go thru a 2nd round of security AT OUR GATE in Panama City, when we've already done it in a much more secure manner just to access the terminal? Having to give up my water before getting on the plane for a 6 hour flight makes ZERO sense. I hope this requirement is due to some stupid TSA/USA regulation and not Copa. If its the latter, please re-evaluate this.

Pros: Im requesting a refund.
Cons: Copa airline is a terrible airline. Not sure how they still in business. The ticketing agents were extremely rude and show a great deal of careless towards their customers. I arrived had already checked in, i had no luggage i simply had a backpack and a carry on bag.She told me that my plane was gone 1.5hr before departure. She went in the system type customer missed flight. What she did was deceptive, unethical, and of course should be illegal. I still believe that flight was overbooked, copaairline had to cancel my previous flight due to the weather. When i contacted copa airline directly nothing they could do they said. I was advised by copaairline to wait 3-4 hrs to reactivate my ticket. I was told specifically by a gentleman that there was a flight boarding at 12am. I waited at the airport for about 8hrs to find out there wasno 12am flight that day. I cant make this up people, i have never in my entire life experience that level of stress and anxiety. I want my money back!!!

Pros: The stewardess gave us a row of seats after noting that my husband and I were in two separate rows.

Pros: Crew were friendly.
Cons: It’s nice that Copa feeds you, even on short flights. But every option was meat- there was no vegetarian option. (The site I booked through didn’t give me - or at least I didn’t see it- the option to request a special meal.) In this day and age, I really recommend they have a non-meat option. On another flight on this trip, I also asked for hot tea from the drink cart, and they said it was coming, and it never came.

Cons: Didn’t like the options available, reduced

Pros: Again the crew was amazingly polite.
Cons: I had to sit next to a very overweight person and it was super uncomfortable.

Pros: The service, the language, the good food.

Pros: The business class seating was awesome
Cons: Nothing

Pros: We made it on time
Cons: The food was not very good, the crew can offer water more often

Cons: TERRIBLE. Never had a worse flying experience. Was told at the first leg of the trip that there were 2 open seats on this flight but they would not reserve one for me. Mind you I booked this flight several months ago and somehow my seat got taken away from me because copa overbooked yet again. Worst customer service of all time. Was traveling with a group of 7 girls and got left behind in Panama because Copa took my seat away. Had to sit at the Panama airport for over 10 hours waiting for the next flight and arrive home at midnight. Copa would not allow access to a lounge or hotel even though they initially offered it when they said how they would take care of me if they couldn't get my seat back. Disgusted by how this airline operates.

Cons: My first plane was delayed. Then the flight delay exceeded to where I'd miss my next connection. Then I changed flights once the connection was going to be missed and had a narrow margin to catch the newly assigned connection which was the last flight to town. The flight leaving SF was delayed to where I missed my last flight and had to stay the night in Seattle. It seems all of this could have been resolved if I could have gotten on an earlier flight, which I was trying to do since 4:00 that day. I didn't end up leaving SFO until 9:00 pm

Cons: i travel with copa every year, and for the last 2 years i have experienced problems with them. specially with the reservation and the luggage. I like to buy my ticket 3 to 4 to months ahead so i can reserve my seats in the first rows. When it is the time to do the web check in, they change my assign seats and separates us in different seats back in the airplane.

Pros: Our flights both left right on time. The connection time in Panama City was very short so we were concerned that our checked luggage may not make the second flight. Very impressed that our luggage did arrive in San Francisco without a hitch. Very friendly crew. They spoke good English too!

Pros: Punctuality
Cons: Meals Chatting and gossiping of crew

Pros: I love the amount of food that was given and the free alcohol for the main cabin
Cons: Could've used a little more updated tv options as in shows

Cons: I was seated at an exist row at the window seat. The crew would not allow our row to stay seated at the exit row because she said we did not know Spanish well. Instead of finding us replacement of a window and aisle seats we had to take middle seats. She didn't even make an effort to ask if anyone would switch out. I wish airlines would train their crew to think out of the box style and practice customers service, which finds solutions and not state rules. In the end - people migrated to the exist aisle anyway (where we were seated) and made it into a bed.

Pros: Getting off the plane
Cons: Biggest problem was the inappropriate advice given in Sint Maarten by Copa employees about checking bags in Panama. This caused us to have to buy a new piece of luggage to transport something that couldn't be carried through security. Apparently TSA requires additional screening beyond the normal airport security for Tocumen. For Copa employees in Sint Maarten - whose only flights are to Tocument - to not know this is absurd. There was also an incident with duplicate seating that was handled extremely poorly. I was not involved, but it occurred on an adjoining seat. I finally resolved the problem by giving up my seat. Tocumen airport is not an airport that I want to see again. The security - as indicated above - is not up to standard, the flight listings are ridiculous (6 screens all showing the same flight information and never progressing past "M" In the alphabet, way too much duty-free shopping and way too little other signage. It's off my list.

Pros: Friendly crew. Helpful.
Cons: Media offering in the plane was somehow limited.

Pros: I liked the modern aircraft, service, easy check in procedures..cost-free alcoholic alcoholic drinks were nice and the food served was tasty although there is room for improvement on the presentation (=appearance) of the meals served.

Cons: Copa cited some airport restriction on number of people they could accommodate on the plane due to weather and how this was handled and processed by the ground crew was just terrible. This affected a number of passengers -- 30 or more, by my estimates. And it started with the leg from Panama to San Francisco not checked in automatically and getting placed on standby. The call center did not offer a suitable explanation for the airport's weather restriction. As a frequent flier on the Star Alliance, I have not seen a situation handled as poorly as this. The ground staff seem very poorly trained to handle what seems to be a frequent situation. And despite most affected travelers being there early with a layover began to resolve this only 45 min before the flight. My appetite to fly Copa from San Francisco has vastly diminished. And so has the desire to fly through Panama City, if weather is as fickle as they say it is.

Pros: I was bumped from an overbooked Copa flight and was offered another that would get me home at 1am (rather than 3pm) or an overnight stay and a flight the next morning. Instead of trying to find a way home from the airport (a 1+ hour ride) in the middle of the night, I opted to stay in Panama overnight. Copa put me up in a very nice Sheraton in downtown Panama City with a pool, several restaurants, a casino... They gave me $20 per meal I'd be staying for (lunch, dinner, and the following breakfast), arranged a shuttle to and from the airport, and, the best part, a $1000 voucher for future flights with Copa within the next year - enough for two more round trip flights.
Cons: Communication was minimal or false. When I checked my bag, the agent told me that I was being placed on standby because of a weight limit on the plane. She assured me that the flight wasn't full and that I would absolutely get a seat. When I got to the gate, there was minimal information available, but about 12-15 people were on standby, including two families of 4 and 5 people. The agents were ill-informed and didn't immediately explain why so many of us were on standby and whether anyone would make it on the plane, or what the other options were for those who wouldn't make it on the plane. Eventually four or five people boarded, another few got moved to a later flight, and 6 including me were put up in a hotel. Betzy, a gate agent for Copa at Tocumen, was absolutely wonderful and so helpful and informative with all of this.

Pros: friendly staff, meal provided, no extra charge for exit row seating, plenty of overhead room for bags, good in flight entertainment
Cons: boarding process was silly and inefficient with extra security at the gate, poor communication and long, hot lines to get in and out of the gate waiting area

Pros: Extra seating, leg room
Cons: We've had better crew consideration with other airlines

Pros: The flight was good, but there were not a lot of entertainment options, Also, no blankets were offered on the either flight.

Pros: Everything perfect

Pros: The crew was friendly and helpful
Cons: In Panama City we had to go through a secondary security at the gate and had some of our belongings taken from us.. belongings that are normally allowed through security in the U.S... and because of this we had to have our fragile items put below with all the baggage and be sent to baggage claim.. which was extremely scary for us and frustrating. We were held inside the security of the airport without be allowed to leave to use the restroom, buy water or eat food.

Pros: Bast trips!!
Cons: Evriting is good!!!

Cons: Enforcement of federal rules requiring children two and over too wear a mask. Flight attendant did not believe it was her responsibility to ask the age of the child sitting next to us, sneezing and coughing.

Pros: The crew.was so rude, even from the check in process
Cons: Everything,

Cons: Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything.

Pros: Crew and service was solid given the covid restrictions.

Pros: Literally nothing
Cons: After sitting on the plane for over an hour we had to change planes. Notice that our aircraft isn’t working properly before you board it would be helpful so we aren’t 2 hours behind schedule having to sit on a hot airplane during covid

Pros: Flight attendant was very fun. It was her birthday and made the day fun for everyone.
Cons: Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do.

Cons: Traveling in a 737-800, there is no displays at your seat. One must BYOD. Wifi was spotty.

Pros: Again the flight did not happen since my flight from Munich to Dallas was cancelled without informing me why and so on.

Pros: Crew was attentive and accommodating for seats due to virus.
Cons: Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving.

Pros: Crew was very hospitable
Cons: Flight was a little late taking off, so punctuality could have been a little better

Pros: The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed.
Cons: See above

Pros: The crew was fantastic and everything about the flight made it feel like how flying is meant to feel!
Cons: With a long flight seat space is always a concern, I was fortunate to have an empty seat next to me so I was comfortable, if had someone next to me I know that comfort level would have dropped considerably.

Pros: Slight delay in leaving
Cons: Baggage claim took 30-45 minutes after deplaning

Pros: Crew were very helpful
Cons: I have an injury so I paid extra for 'extra leg room" but there's a wall between economy and business class so very little legroom. My leg was hurting a lot and the flight attendants had to find me a different seat because I could not stay there for 5 hours. I wouldn't have paid extra for this seat.

Pros: Great crew
Cons: Free wifi, free upgrade to first class

Cons: 4 hour delay for no reason! I’m never flying with American Airlines again!

Cons: On Time. Delayed advice 3 times.

Pros: The flight and cabin crews handled an equipment problem and consequent delay, and information about it, very well.

Cons: I love it

Cons: salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff

Cons: if the crew/flight wasn’t filled with racist tendencies that forced a black man and his partner to take a new flight because his “tone” wasn’t to their liking when he responded to accidentally being the wrong seat, costing us 90 minutes at least of delays because they deplaned us all when all.

Pros: Everyone was nice and it went smoothly!

Cons: No power outlets at the seats? How old is this plane? As a Gold customer, I should I have had ever opportunity to try to fit my bag in an overhead before having it checked, not taken away from me. How come we haven’t used tech to know how much room is left?

Pros: The flight crew was quite lovely.
Cons: People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach.

Cons: The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply.

Cons: Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines.

Pros: nothing
Cons: no inflight entertainment no outlets

Pros: Plenty of leg room.
Cons: No arm room when someone the size of an NFL player sits next to you and falls asleep with their arms relaxing into your space. Then they sleep open-mouthed with bad breath. I paid extra for that?

Cons: Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience.

Cons: No leg room

Pros: Flight was on time.

Cons: For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine

Pros: The plane was comfortable and flight was smooth.
Cons: The shuttle to the plane wasn't bad, but would prefer not to have that element included.

Cons: No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked.

Cons: Again American Airlines was LATE. It was boarding time and no agent was at the gate. 10 minutes past boarding time the screen shows that the flight is delayed 25 minutes... but wait, there is still no plane at the gate! After 45 minutes the plane arrived, again had to be "cleaned" and prepared for flight back to SF. Customers were told the flight was delayed because Air Traffic Control issues in SF, but there was no plane in sight... Again I felt we were being lied to. The plane was filthy with garbage everywhere still. I will never fly American Airlines by choice!

Cons: People still using mobiles as we were taking off. Crew seemed not too bothered.

Pros: Their customer service sucks.
Cons: Their customer service sucks.

Pros: The flight was >1 hour late, which the pilot told us was due to the LAX controllers changing the landing patterns due to weather. So this really wasn't anyone's fault. But there was a large difference in comfort between this flight and the JAL flight from Tokyo. Seats were smaller, and my wife and I couldn't get seats together.

Cons: When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!

Pros: Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated.

Pros: Check in and boarding was quick

Cons: My flight was delayed for 3 hours and they where rude about my flight being delayed

Pros: The crew was able to seat my husband and I together at the last minute as my husband has mobility issures
Cons: The crew seemed like they could care less about the passengers. Choice of either one snack bag of pretzels or a biscotti ~ very minimal. No headphones were offered for the movies.

Pros: How the pilot was insistent on the idea of taking off and flying, although we were informed of two system error messages, alledgedly the first for an issue with the AC, the other regarding the drain system. After our return to the gate for the second warning, I deplaned. Didn't feel safe after that!
Cons: Same as above.

Pros: I liked that the seats had chargers (even though I didn't need them) and that they offered entertainment.
Cons: Boarding was over 30 minutes late which ruined my SF plans. The crew was mot welcoming walking on or off the flight. They were also very rude when serving, one even gave me a super nasty look and mumbled something under her breathe because she ran into me. Just a terrible experience. They also didn't tell me baggage prices when I was there just swiped my card.

Pros: Good options of entertainment.
Cons: Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)

Pros: The crew was very nice and competent and obbiously embarrased by whoever in operations screwed this flight up good.
Cons: Pleane departed two hours and thirty minutes after original schedule because of operational and equipment problems. Plane wasn't even in Philadelphia unti 6:00 pm. The guy at boarding (unlike the boarding in SFO) called way too many groupss individually, First Class, Diamond, Premium, Gold, Priority. This led to many people being refused boarding and told to wait. In SF they simply call first class and then all the rest or the Aadvantage members together before the land boarding. Much faster and more efficeint. Even though the flight was full there less than 12 people in the Diamond, Premium, whatever classes. And the guy taking the boarding passes was a jerk. He actuallly seemed to take pleasure in telling people they couldn't board. Might not ever fly AA again. At least never from Philadelfphia.

Cons: Due to the delay which caused us to miss our connection we had to get a hotel, which we had to pay for. It also caused me to miss work the following day.