The confusion from Alaskan Airlines to American, no one at the front desk of Alaskan told me I didn't have a flight, which made me miss my flight that was transferred over to American TERRIBLE customer service at Alaskan!! American Airlines was a great experience. Alaskan TERRIBLE!
I paid $49 to select my seat---6A a window seat just behind first class. When I started to get on the plane I was told that my seat had been given to someone else and I now had a middle seat. They finally gave me an aisle seat. When I told them I wanted my $49 back, I was told I would need to call alaska and fight with them to get my money back. And when i was on the flight people going by kept hitting me with their bags. I have tried calling alaska twice to talk about a refund but never got thru to the right person!
Easier to file a claim. My fiancé got the flu and we had to cancel. ive been given the run around filing a claim. Call me at 831.588.4346 with a live agent please
Small dirty plane for a 5 and1/2 hr flight. No food no entertainment
All 4 members of my family found the seats terribly uncomfortable. 2 of us suffered from back issues the next few days.
Plane had a maintenance problem two hours into the flight and we had to turn around. Alaska was nice to put us up in the Hilton in LAX but the cost of food in the city was WAY higher than our vouchers and the hotel had no continental breakfast. We ended up spending over $100 on food for our family in addition to the vouchers.
Check-in was easy, I did it from the app. Boarding was easy, the crew was great. Santa Barbara airport had a disabled plane so we had to land in Burbank to refuel. They kept us well informed, and everyone was great. A very entertaining person from the Burbank airport got on and told a few jokes.
I appreciate the priority for safety. I did not enjoy how the delays were handled.
Delays, delays, delays.... (and) Told no room for carry on after boarding B Group and told to drop off our carry on at door to be checked in instead. There was plenty of room left in the overheads above our seats right up to the end of boarding!!!!
It went very quickly even though we were late in leaving Fresno.
Logan airport construction meant that boarding was chaotic crowded and delayed
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
Don't waste your money or points on first class. Delta first class is a joke. The seats were rickety, the food was awful, and nothing worked, wifi, my light, the power plug - and it was dirty - the fold out table was gross. For 2-3 hours, tough it out in Economy.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
Flight was changed from departing from Boston to departing from Detroit.
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Got on the plane and then needed to deboard the plane because they didn’t have any pilots?
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
Loved the leg room and tvs screens on the seats and free WiFi. Wish the price was lower and could save by rebooking
It took 1-1/2 hours to get our luggage after we landed. That to me is unacceptable
The flight was delayed for 4 hours. Once onboard the crew was wonderful.
Overall was excellent. Will definitely us JetBlue in the future.
I rate it is good we had a 4-hour travel delay at one point but JetBlue gave out food vouchers and travel points credits for another flight so they try to make up for it
Smooth boarding and friendly crew. Unfortunately as soon as we boarded the unit that provides air circulation failed. The pilot informed us and requested maintenance technicians to check it out. The plane became uncomfortably warm without any fresh air coming in. Plus the repair delayed our departure. I am glad the maintenance crew were able to fix the problem. I also was without use of my tv monitor for the first 1/3rd of the trip.
Communication with the customer and stay is important. Staff off with a minor inconvenience but it worked out of course. Also this was a very old Mint Class plane. They snuck this one in on us. The updated aircraft are much better.
The flight itself was fine, but the boarding process was extremely frustrating. There is no one scanning boarding passes - passengers just scan themselves and enter the jetway. By the time my husband and I got on the plane and were halfway to our seats they determined there were too many bags on the plane and everything at that point needed to be checked. This created a lot of unnecessary chaos. They should have alerted people before getting on the plane that they would need to start checking bags instead of waiting until people were already on the plane.
The best flight I’ve had in a while. The plane was like 25% capacity, if that. Smoothest boarding and deplaning process I’ve ever experienced. Wish all flights were this smooth.
Did not enjoy this flight at all. All of my coworkers flew delta and I chose JetBlue because I really value how simple the WiFi and entertainment is and this flight I didn’t get either. Crew staff was unsympathetic to my system not working, everyone I asked for help with was extremely bothered by my request for help.
Awful. Worst airline I have ever been on. Crew were among the rudest people I have ever dealt with. United staff members were rude and disrespectful. My flight was delayed, causing me to miss a connecting flight. I understand things happen, but when staff start lying about what actually happened, that is when I have an issue. Just be honest, really it isn’t that hard. I’m being very honest with this review and I don’t find this difficult what so ever. In fact, because of United Airlines, my Christmas holiday was off to a really rocky start. As someone who has traveled across the world, it has only been United that I have had a truly awful experience.
Boarding always seems a bit chaotic. Seat spacing could leave more for leg room.
Not the best. Mean. Didn’t give any value to me being a united silver member and lots of attitude.
Good flight. On time. Boarding and seating was easy. Crew were really friendly, yet professional. Bathroom (by cockpit) was small but serviceable. Some the seats were showing some notable wear & tear, but were comfy. Very happy UA customer. TY! 🤛🏽💗
We arrived early and finally made it to our gate almost an hour after.
We were delayed 3x and because I didn’t purchase my tickets directly from United Airlines I was told I Have to take care of it myself so I called Underpricer and they helped me but before I changed my flights I took the risk of sticking by what my tickets were and was lucky to have gotten on the original all flight with only 15 mins before take off. not sure if I will do this again
Everything good until we waited for jet bridge at SFO. Then pilot gets on speaker & said it won’t reach plane- too short, need to go to different gate. Then 5 min later, adjusted plane/jetbridge & all ok?!?
Was a pain having to leave the plane and reboard but glad the plane was fixed
We had to wait almost an hour for the wheelchair porter to be ready to pick up my mother. And when she arrived in Newark airport the porter was not there and she started walking with her cane and her poor mobility. When the Newark porter found her they didn't want to transfer her bags to the wheelchair for her.
Attendants zipped through cabin so fast hardly anyone got the water they told us we could have in the short flight. Nothing else was offered.
The service and food needs to improve to catch up with other international flights
Would have been good to have a meal since it was a 5.5 hour flight
We boarded after several delays due to mechanical failure and a gate change. The seat cushion in the exit row was very compressed and offered no cushion, making the four-hour journey reasonably uncomfortable. The WiFi worked for a few people, but for most, it did not, and you cannot get entertainment unless you can connect—American Airlines flights do not have seatback screens, and you must use your mobile phone.
AA is always pretty solid. Was on time all the way around today so can’t complain!
The flight got canceled last minute with no explanation or refund, I had to rebook for a different day
from Boston to Washington was good but return to Boston was terrible, Gate was changed and plane was so uncomfortable, I thought it would crash 🙈🤦♀️ also when I showed my bording pass they didn't know where to send me and finally gave me direction and at the plane they said to find free seat somewhere😬🤦♀️🫣
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
Overall flight was as expected. It would have been better with a couple options for snack instead of only one item and if there was a TV or music as option. But overall satisfied.
RE Food: Wish there was a choice for No Rating. Flew from Honolulu to Los Angeles on a Red-Eye flight (11:00 pm to 7:30 am). Other than a package of cookies with a beverage choice offered soon after take-off, and a beverage choice shortly before landing, no other food choices were offered. Everyone slept or rested for most of the trip. Nothing to rate. RE Entertainment: Everyone was sleeping most of the flight. Only saw one passenger watch about 30 minutes of entertainment on his iPad. I never attempted to access any entertainment options.
Baby cried a lot. Nothing anyone could do about it. Just part of flying.
