Pros: "Flight attendants were excellent."
Cons: "Satisfied with flight. It was as expected."
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Cons: "The flight attendants were fantastic!"
Pros: "Well organized and easy to check in."
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Cons: "No mechanical failures or delays would be nice"
Pros: "Was boarded promptly"
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "this is the airline"
Cons: "Better allergy aware food."
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "I love ice cream and chocolate"
Cons: "Healthy vegetarian meal choice"
Pros: "Delta treats people like friends. That’s all it takes to be successful. Delays are easy, mechanicals are easy. Great friendly team."
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "Good flight in air"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "wonderfu crew... very helpul`"
Pros: "Great service"
Cons: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "Flight was horrible"
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Cons: "insufficient overhead luggage space"
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Pros: "the service in general very nice"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "Jet airways sucks"
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "The entertainment system worked well and was able to keep my phone charged."
Cons: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Cons: "Reservation. Checkin. Seating. Flight."
Pros: "The crew was friendly and boarding was easy."
Cons: "didn't provide snacks. They took a long time to retrieve the luggage that was checked at the gate."
Pros: "The flight attendants were the best!"
Cons: "Even though there were 4 seats across, the rows were too close together and there was absolutely no space at the back by the toilet. The last 3 overhead bins were non-existent for passengers (being taken up with flight equipment). Extremely uncomfortable plane!"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Crew was OK"
Cons: "Seat was uncomfortable. There was no power outlet."
Pros: "First class, good food, quiet and comfortable"
Cons: "People traveling with "emotional support animals" should board LAST, not first"
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Pros: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Cons: "WiFi was super slow"
Cons: "Overall good business class trip."
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "Only snacks available at 5am"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "Friendly service, quality new airplane, American airlines has improved a lot!"
Pros: "Good pilot/ crew to passenger interection. Great movie and entertainment selections."
Cons: "Turbulence but airline / pilot can't control that."
Cons: "4 hour mechanical delay and shitty communication"
Pros: "Early arrival, plane not crowded"
Cons: "Onboard wifi not working so no inflight entertainment"
Pros: "Quick boarding"
Cons: "Very cold."
Cons: "Flight got delayed by 2 hours"
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Early and easy"
Cons: "Was perfect"
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "Quick flight"
Cons: "Not a lot of snacks"
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "On time, kept informed."
Cons: "Terrible turbulence"
Pros: "Everything is excellent!!"
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Pros: "strategic boarding to avoid standing in the cold"
Cons: "WASNT ENOUGH ROOM FOR CARRY ONS"
Cons: "Not having boarding passes for the entire trip and not checking luggage thru to Charlotte was a hassle."
Pros: "Friendly attendants, plenty of coffee. Great service."
Pros: "The crew was really nice and caring"
Cons: "The music and entertainment collection was very limited"
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "Professionalism and all time smile of the crew"
Cons: "That there is not TV in the plane"
Pros: "Uneventful and on time"
Pros: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Pros: "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
Cons: "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Pros: "The crew were pleasant and friendly. They tried the best that they could given the circumstances."
Cons: "My flights were delayed so I missed my connection. I had to fly a red-eye from San Fran to Boston getting in at 6AM with meetings that started at 10AM...had to BUY a day-pass at the Admirals Club (I feel this could have been provided as it was mechanical issues that caused the delays). THEN my trip from Boston home were delayed so they switched me to another flight and then THAT one was delayed twice so I actually got home later than if I had taken the original flight! Overall the flights really sucked!!"
Cons: "Seats are too small!!!"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "the flight was on time coming and going"
Pros: "Price. Crew was very polite."
Cons: "Late departing due to fueling"
Pros: "Window seat and nice crew"
Cons: "Need plugs my phone died on the flight"
Pros: "The crew was nice."
Cons: "The seats, in addition to being stationary, had little to no cushion in the seat."
Pros: "The service was POOR! This was my firsts time booking through this Airline and NO ONE told me about checking in 2 hrs early according to the phone phone rep or 45 minutes early according to the RUDE rep in the airport either way I arrived at the airport an hour before my flight and couldn’t board!"
Cons: "Frontier could take some time to better inform their first time customers of airport arrival times. I lost my seat AND was forced to book ANOTHER flight for 231.00 because Frontier didn’t think of their customer FIRST! Not to mention that was the ONLY flight leaving Boston until Wednesday"
Pros: "Plane was clean"
Cons: "They forgot to change a tire apparently overnight? Boarded the whole plain and maintenance shows up with 10 mins until take off time and has the whole plane deplaned so they could change a tire at 530am. Ridiculous."
Cons: "Getting off the plane ( We were stuck on the plane for at least 1 hour and twenty min. )"
Pros: "Didrect fligh"
Cons: "Not to pay for a carry on ."
Cons: "Two hours delayed, without explanation."
Cons: "The flight was delayed and took forever to get to Orlando"
Cons: "The airline delayed flight from 7:45 pm to 1:20 am, then canceled the flight at 8:30 pm. I paid $600 for a Delta flight to get out of the city the next morning. Frontier offered reimbursement of $400, which barely covered the initial flight. The airline offered a hotel stay at a less than desirable hotel. I had to book a hotel at my own expense. I will not fly Frontier again."
Pros: "Fast flight"
Cons: "OMG the seats are so horrible to stay for long time, very dirty aeroplane, restroom needs a bottle of Clorox."
Cons: "Flight was too expensive"
Pros: "low ticket prices i guess"
Cons: "made me pay for the most uncomfortable seats i have ever ridden on. didnt lean back, uncomfortably upright. my wife had back and neck pains for days after. i dont care if its cheap, its downright torture"
Pros: "The staff were very pleasant"
Cons: "The seats are small and don't recline"
Pros: "flight was on time"
Cons: "the most uncomfortable flight I've ever been on. No in-flight entertainment, no free non-alcoholic drinks, no magazines in back seat pocket, seats felt carved from concrete"
Pros: "Boarding was ok, flight time was 2.5hrs, getting off the plane was usually slow - but as always, it's great to get off!"
Cons: "Nickle and dimed for any and everything. Seats are truly terrible - needed a chiropractor to fix the damages! Luggage policy is a joke. Used to be my favorite domestic - Frontier has really moved up to the top of the bottom of my list."
Cons: "Frotier airline is rude and not helpful when they are at fault with an issue."
Pros: "Not Much"
Cons: "Claustrophobic seats. Fees for everything except tap water"
Pros: "That I bought a ticket on a Southwest flight and will never have to fly Frontier again"
Cons: "Not flying home tonight"
Pros: "The ticket was cheap. My flight from Atlanta was as good as anything I could expect. It was very smooth, no waiting, and I was upgraded at the gate to an exit row. To Atlanta, wasn't as nice. But still an affordable ticket."
Cons: "On my way home to Atlanta, they left my Prechk off my tickets and I got relegated to a center seat (which is very hard for me because I'm claustrophobic). I understand that Frontier is cutting costs as much as possible to provide cheap tickets, of that I am truly grateful, but the fact that they won't even provide you water free seems a bit much. There are probably a lot of people who don't know this and dehydration is vicious on a flight so crammed in. Also, I can understand no entertainment whatsoever on a hop flight (less than 2 hours), but nothing at all on a 4 hour flight also seems hard to understand. Heck, even a magazine would have been nice, but where would they put it?"
Cons: "Frontier is definitely not what it used to be. You can choose your seats during online check-in, for a price. You can choose to check bags, for a price. You can choose to carry-on bags, for a price. The table trays are now called "traylets" because they are so tiny. Forget about putting a normal sized laptop on them. In-flight food and beverages are available, for a price. Gone are the days of fresh baked cookies on each flight and free water."
Cons: "I fly Frontier all the time and the past three flights my flights have been delayed. Thus causing me to have to change my pick up accommodations each time. Officially done with this airline"
Pros: "Arriving in my destination."
Cons: "Had to pay for my second bag, even though I prepaid for "the works." My carry on was already paid for in the prepaid package but since I decided to check it on my return leg, rather than carry it on....I had to pay $60 to check it. The funds prepaid to check one bag and carry on one bag should flex toward the carry on fee of a second bag. no curbside support."
Pros: "Nothing was particularly good."
Cons: "Frontier's advertising and pricing structure is dishonest, bordering on criminal. They charge you for literally everything, with fees on top of fees. The advertised price is much lower than the actual price, because you must pay to select a seat (no added value compared to other airlines), bring a carry on bag (no added value), or for small refreshments on the plane. I will not fly with this airline again unless they are the only option."
Pros: "Frontier delivered everything they promised to deliver in a perfect manner. On time, very friendly and efficient personnel, both ground and flight crew. Good price. You only pay for what you want. (You pay for drinks and snacks,other than water)"
Cons: "Very slow baggage handling. Expect to wait at least an hour to get the checked baggage."
Cons: "So many hidden fees, not worth the price difference in the end. Plus very uncomfortable journey."
Pros: "Very nice flight and crew. The gave me priority seat and boarding because I'm military as well as 2 free carryons."
Cons: "Only thing to make it better would've been wifi"
Pros: "The ticket was very inexpensive. The seats were designed to be comfortable even though they fit more people in the airplane. They don't charge you for your personal item, like a lot of other low rate airlines do. Everything was clean, and efficient. Again, I got to say the seats were comfortable even though they did not look like they would be."
Cons: "I did not expect to have to pay for a can of pop. When the flight attendant came by asking if I would like something to drink, I requested a diet cola. She handed me the canna pop and it cost three dollars. That kind of shocked me. Also when I was paying for that canna pop the tablet that was running my credit card asked me how much of a tip I wanted to give The flight attendant. When I didn't leave a tip, the tablet forced me to hit a button that said I do not wish to leave gratuity. I did think it was a little over-the-top to charge for even cans of pop, then I thought it was very expensive to pay three dollars for the can of pop, then I thought it was over the top to ask for a tip, and finally I fell it was inappropriate to require me to click a button saying I did not wish to leave gratuity after I didn't leave a tip. This was the first time I had flown front tier, so I was very surprised by The whole, paying for a regular beverage and having it cost so much. But that was the only issue. Everything else was good. Of course this is within the context of a low rate airline ticket purchase."
Cons: "We did not get on the flight it was cancelled, all other airlines seemed to get in and out of Orlando to STL, but not this one. Our only option was to get a refund which comes in 7 to 10 days, and try to find another flight. The next flight fro Orlando to STL was 4 days later. We were able to get another flight on AA but we had to rent a car and then drive 3 hours to a different airport. I would avoid the provider unless you know that there is zero chance of any delays from any part of the country."
Pros: "Fast flight, nice crew."
Cons: "Extra for luggage, charging for water, 4 hour delay."
Cons: "Poor communication about luggage and fees when I asked questions, given wrong info which ended up to be an extra $100 I had to pay with traveling with an infant. Took over 20 mins to add infant at arms at luggage area with the supervisor, etc."
Pros: "The staff are friendly and professional, for the most part. Check-in was easy and I wasn't hassled about my 'personal item' being too big, which I was sure it was."
Cons: "Firstly, I'm pretty sure that the planes Frontier uses are re-purposed prison planes. The seats don't recline and are uncomfortable as all get-out. They cram you into some kind of military stress-position that ensures you won't sleep, won't be comfortable, and will be reduced into an unsmiling pile of compliance. Secondly, Frontier charges for *everything* - carry-on? That'll be $40-$60. You want a soda? That'll be $2.00. Snack? Yep... pay up, sucka. Water's free, thankfully. That said, the price was right and the flight was mercifully short; so I'd probably do it again. Because I'm a sadist, apparently."
Cons: "cheap all around."
Cons: "They didn't transfer my baggage to my connecting flight even though I had an hour and a half layover. I had a meeting early the next morning and got in too late to go shopping. I ended up having to run around Target at 8 AM to buy an outfit for the day."
Pros: "Nothing. T"
Cons: "They lost my bag!! It has been over 12 hours since I landed here in Salt Lake City and I still do not have my checked bag! They charge for carry-on bags. They charge for coffee or tea."
Cons: "I didn't to much enjoy that I had to pay $2 for a can of soda"
Pros: "Safe, on time trip. No frills . Exactly as expected. Best part was price."
Pros: "The friendliness of the flight attendants, as well as the help I received at the check-In desk."
Cons: "The comfort of the seats, I'm 6-4" the room available is tiny for me."
Pros: "Not much."
Cons: "The cost of the carry on luggage was close to the same as the cost of the flight. I do not appreciate that level of surprise extra cost, as it was not highlighted at the time of purchase! When we decided to save $5 per piece of luggage and check our bags, the check in attendant threw our bags onto the conveyor belt haphazardly with little regard for what may have been in them. The seats on the plane did not recline and were very uncomfortable. I am very dissatisfied, and will avoid flying with Frontier Airlines in the future."
Pros: "Overnight flight was convenient for work schedule."
Cons: "Flight was very uncomfortable, lots of kids were very disruptive, little sleep."
Pros: "Newer aircraft."
Cons: "Had to pay for sift drinks, sparking water, etc. No entertainment. Seats do not recline."
Pros: "Best flight so far, cheap, direct flight without going bankrupt."
Cons: "Direct flight"
Pros: "Again, the crew was excellent"
Cons: "Two hour delay and no reason was given. The seats seem unnecessarily uncomfortable."
Cons: "Didn't have to pay for carry on from LAX to DEN and then get told I need to pay $60 for it from DEN to BZN. Called customer support, got put on hold 3 times and got nowhere. NEVER AGAIN WILL I FLY FRONTIER. Not consistent with rules and I was never told or aware of the $60 carry on charge or I would have checked my bag for $25 in the beginning."
Pros: "Wasn't told of carry in fee which started trip off On a bad note. Crew was very cordially and professional. Seat was like a brick. Overall value/pricing was good. Would fly again. Spots Naples,fl"
Cons: "Seats were like bricks. Crew very nice as was check-in. Overall good value"
Cons: "Frontier airline customer service is not what I expected I have to jump thru a lot of hoops to get a refund. Then I get told I have to pay $50 per ticket to have MY money returned to me. Who pays to have their money back? I will NEVER book with Frontier again and I will be telling my friends not to book with Frontier either"
Pros: "They keep it simple, planes are new and clean, and many of my flights have arrived early with Frontier. Great airline, great value, and allows me to see family often and not break the bank! And for the last couple of flights the attendantsame have made the safety demo and announcements comical and therefore bringing attention back to safety demo and off personal electronics."