Pros: "The crew, the service on the plane and boarding was great. Even the captain kept us informed of the reason for the delay."
Cons: "When booking flights, I expect to arrive within a 15 minute cushion. But this flights was 2.5 hours late to arrive to the destination."
Pros: "Average"
Cons: "Been on time (both flights were late) and offered a competitive direct flight."
Cons: "Plane was a little older. But the staff was terrific"
Cons: "Nothing. Smooth flight, friendly crew, and early arrival. Can’t be beat!"
Pros: "It’s Southwest. Meaning lost cost, no frills, but more importantly no extra fees. They will get you where you need to go."
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Pros: "Onboard Wifi was cheap"
Cons: "Really dislike the Southwest boarding method with no seat assignment."
Cons: "Annoying fellow passengers playing music without headphones and waking me up by touching me wktj their belongings and hair"
Pros: "The crew was attentive."
Cons: "No phone chargers on the plane. WiFi was not available for that particular flight. We sat on the plane at the gate for almost an hour before the plane started moving and the crew said the delays were due to “paperwork”"
Pros: "I thought the crew was very nice and the flight was smooth"
Cons: "It was the last flight of the night and the crew was very loud. I just wanted to sleep but the crew wanted to talk."
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Cons: "Great flight and their service was great. Looking forward to my next flight with them."
Pros: "They allowed passengers with little children Board first, unlike the trip from LAX to Boston we had to wait until our class even we traveled with 3 little children"
Cons: "Let passengers with special needs board first, and announce baggage claim carousel number before entering the gate"
Cons: "My flight was cancelled and instead of getting a cancellation notice, I received a “your flight has been updated” email which indicated that my flight was changed from Wednesday to Friday. Unacceptable!!!"
Pros: "I dont like there service."
Cons: "Alaska airlines did not provide assistance and I requested to assist to re check in my baggage. I did not receive any assistance to the airlines staff. This is horrible service and not happy to the alaska airlines."
Cons: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Pros: "Being in the service industry I completely understand how important customer service is! Alaskan airlines have asked their staff to use the customers name as much as possible. It was great to see that when I was borning my name was used. This was not an ordinary monotone thank you that every single person gets. The “ Have a nice flight and Thank you for flying with us”, was cheerful and upbeat and I was greeted with a smile. During my flight the customers names were used as they were asking to take orders as well as passing out food as though you were known person to them. I am not a regular flyer, I did not use my credit card, the fact that they used my name means Alaskan has a trick to the trade that others don’t.. I am not a regular flyer, I did not use my credit card, my flight attendants knew my name. What an amazing experience."
Pros: "The crew was very nice, and there weren’t any issues on the flight."
Cons: "We sat in the back of the plane on the way to Boston and felt very nasceous by the end of the flight because of all the turbulence. But, of course that isn’t the Alaska’s fault."
Pros: "Movies"
Cons: "lack of Cleanliness, one crew member was rude and pushy (not to me but in her tone and to others),"
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Cons: "Service was the best!!! Eatup cafe option wasn’t printed on the menu. Elf the movie was an option on my tv but wouldn’t actually play."
Cons: "For a two hour tarmac wait could have served some snacks!"
Pros: "Jetblue is my now number 1 choice for flying. They offer amazing comfort and value."
Cons: "Including free headphones, but not a deal breaker."
Pros: "My experiences flying with JetBlue have been consistently great! Delays happen & are of course out of the crew’s control, but offering free snacks while we waited & the efficient boarding process, along with the free movie & TV choices on the seat back screens, make the process great!"
Cons: "My only issues have been with LAX itself & staff there (nothing crazy, just less than stellar service & somewhat rude staff occasionally) but flying with JetBlue has been awesome."
Pros: "The crew was very friendly and attentive. I enjoyed the variety of entertainment offered as well."
Cons: "A few more food options would be nice."
Pros: "Flight attendants were unbelievable. There were two people who were ill during the trip and they took such care in making sure they were ok."
Cons: "I could not get comfortable. I was freezing and could not sleep. The chairs are so uncomfortable. The chair hit me in all the wrong places...not sure if it is because I am petite."
Cons: "That the flight kept on getting delayed. JB staff should be more efficient. We understand the delay of up to one hour, but no one had any idea what was taking so long. we are two senior citizen with medical conditions. We specifically choose to fly JetBlue because they are on time and because of their service. We paid more to go with JetBlue, we could have gone with another cheaper airline. I guess it is time we change the way we think"
Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."
Pros: "I assume it's a well-known fact that airlines exaggerate the actual flight time to create an illusion of early arrival. However, the net result is sitting on the tarmac because the arrival gate is occupied...for an hour."
Cons: "See above"
Pros: "The crew was very kind, but the pilot did not inform the cabin what was happening often enough."
Cons: "There was over a four-hour delay to board and 2 more hours on the jetway before we took off. I ended up having to re-route through Long Beach and pay $75 more to get home."
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "Fine crew. Fine entertainment."
Cons: "Clumsy boarding process. After a 2.5 hour delay on tarmac before takeoff there was almost no food on board for a 6-hour flight"
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "I, as a tall man, was allowed to move into an exit row with no additional charge. The flights were not full."
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Pros: "I loved that I was able to get home! The crew was nice."
Cons: "It was very very warm in the plane. The entertainment unit was lacking."
Pros: "Entertainment was good for the length of the flight."
Cons: "Delayed several times, one of which was because they didn’t have enough gas for the trip. The pilot also came in so fast and hard that he slammed on the planes breaks when landing - violently shaking the entire plane."
Cons: "Plane was delayed for 1 hour, electrical problems, which were never fixed. No entertainment no wifi, unable to charge battery on cell phone. Cabin very warm."
Pros: "The crew was great. Flight attendant worked really hard to keep people moving and comfortable and safe. Pilots kept us informed."
Cons: "The plane is a bit older and they need to update their fleet. Boarding process needs to start sooner. Not sure what is ... Took forever for them to board."
Cons: "The greed of the airlines is on full display. There was a time in the 1960's when flying was a special experience. That is all gone now. Flight attendants cold, and almost hostile."
Pros: "Attentiveness of crew and meeting my needs"
Cons: "More leg room/space and a FREE sandwich. I’ll take one is those."
Pros: "Never even made it on this flight because the first flight was ruined and delayed severely"
Cons: "The fact that my travel plans were entirely derailed and I had to book with another airline"
Pros: "Good pilot/ crew to passenger interection. Great movie and entertainment selections."
Cons: "Turbulence but airline / pilot can't control that."
Pros: "The crew were fine, not their fault for sure."
Cons: "5 hour delay. That about says it all. All due to late flight crew from weather elsewhere, having them being taken offline because of long hours, trying to find new people, having a jetway break. Having to sit on a plane in the terminal for more than an hour with no air and stifling heat, taken off the plane and back on. All for a non-stop flight from Boston to LA. Definitely not fun."
Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
Pros: "New entertainment system, and variety of selection. Plane cleanliness as condition."
Cons: "Seats are stiff and uncomfortable. Pretzels and only pretzels for snacks."