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Clean, courteous and helpful

No in flight entertainment, but it was only a short flight

The cabin was extremely and uncomfortably warm and the air was so horribly dry that my nose started to hurt and my throat became so dry that I could not swallow. I will never fly Azul again.

Very nice attention, good confort at the airplanes

Poor the service of drinks during the intercontinental flights

Pessoal de bordo atencioso.

Achei o avião um pouco mal tratado: Um assento de banheiro quebrado, o mapa com a rota não estava funcionando, os suportes para copos de alguns assentos retirados. Interior do avião muito quente. O ar condicionado só foi ligado na hora da saída.

The return flight was 1 hour delayed for no obvious reason.

It was a nice, smooth flight. The staff was highly professional and courteous. No major issues here.

I liked the idea of having in-flight entertainment from my own device but it was difficult for me to acess the lan app due to the lack of WiFi access

TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

No delays. Efficient service. Comfortable seats and able to sleep easily.

N/a

Based on the way that I wa treated, I am unable to find anything that I did like.

Unprofessional, lack of manners. Customer service for tap is awful.

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

Airport

Nothing worth mentioning.

Their food makes you feel punished for flying economy

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

best routes to destinations in South America easy connections.

The boarding was accurate, the aircraft welcome was a nice touch, all the flight information was on time and excellent through the web site.

Meal overcooked and dry.

Everything, it was the most satisfying experience. Thank you azul, dont change!!!

Everything was perfect. Flight was on time, staff was friendly, seats were comfortable, plane was very clean and presentable, flight included everything unlike other flights, free food, drinks, blanket with pillow, movies... Will fly again with Azul!

Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno.

Nothing

After a 2 hour check in line in the airport lobby, we ran to the gate, only for there to be absolutely no info available. Flight was then cancelled, 2 hours later. Re booking was an absolute nightmare. I will never fly LAN airlines again.

The flight itself was good.

Because I bought thru kayak there was no seat assigned even though I bought 2 months ago. I had to wait till 1 hour to flight time on a very full international flight. I will have to think twice about going thru kayak internationally again. Seats are very uncomfortable.

Modern new airplane Great service Left on time and arrived on time

Brasilian Customs...as always... :-)

Service by the flight attendants.

Good snack box and drink service. Seats were comfortable.

The flight started boarding 30 minutes late.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.