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TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

Flight was on time

Food

Problems not translated to English. 3.5 hours to rebook our group of 14. How many times we heard 10 more minutes!!! Told to go to wrong lines multiple times. English speaking agents would disappear and not stick with us. Reappear later to find us still waiting. Weather related but we were not told it was fog and we're worried about lightening and thunder. We needed to be far more informed.

Very nice attention, good confort at the airplanes

Poor the service of drinks during the intercontinental flights

At the gate in jfk bad service between latam and American airline worse experience and service ever. Never again.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Crew was not friendly

best routes to destinations in South America easy connections.

Crew was very friendly, entertainment was excellent, boarding was fast and smooth

Flight was delayed almost two hours

Clean, courteous and helpful

No in flight entertainment, but it was only a short flight

I love the movies they have aveilable, help me alot for a 4 hours flight

Pleased that a snack and beverage were served even though the flight was only 50 min.

Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.

Nice seating

Wait at airport under construction

The crew and staff were very nice and accommodating, so no complaints there.

I actually had a rather bad experience, but it was with the Mexico City airport, not Aeromexico. Honestly, no major complaints. Thank you.

Serviços

I wasn't allowed to board my flight because I was told I needed an outbound flight from Colombia back to my home country (USA). This is not a true policy and I am extremely frustrated that I was told this and forced to miss my flight. The manager at the avianca check in desk was extremely rude and unhelpful.

The staff from the checking in área from Argentina and Brazil told me different things about what I can carry on the plane, therefore I had to thought out two really expensive wines

Entertainment and food was OK.

Check-in took a long time to start. Only 3 hours before flight even though the attends were already there. The in-flight crew was really bad. The flight attends made really loud jokes with each other and screamed instead of using the communicator systems. I´ve already travelled with tam other 6 times this year and the crew was always very polite. This one was really bizarre.

The entertainment was awesome. Made the flight time go very quickly...

They put my wife and I in separate seats. Between strangers.... WTF

the smooth landing in the airport of the Mexico city

food

Late landing Slow to open cabin door at gate Very slow luggage delivery

Pessoal de bordo atencioso.

Achei o avião um pouco mal tratado: Um assento de banheiro quebrado, o mapa com a rota não estava funcionando, os suportes para copos de alguns assentos retirados. Interior do avião muito quente. O ar condicionado só foi ligado na hora da saída.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.