Daily cleaning, installation of cabin HEPA filters on flights from Brazil to Grand Rapids
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "I was moved up to comfort instead of main cabin."
Cons: "The wifi didn’t seem to be working on the flight even tho it said it was equipped."
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Pros: "The fact that it wasn’t a full flight"
Cons: "Nothing I didn’t like."
Pros: "of everything."
Cons: "travel time ...ahahah ...."
Pros: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Cons: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Cons: "The cabin temperature was very hot"
Cons: "Excellent service"
Pros: "Missed it"
Cons: "Give back money"
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Pros: "Flight was on time. Crew was jovial and very pleasant. Smiles all around. Flight attendant at the very beginning said, "Welcome to flight --- to Bahamas. . . just kidding." It made people chuckle."
Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Pros: "suites in business class were nice but doors were not functioning very smooth"
Cons: "The plane was very hot during flight and could not be adjusted according to the crew. Exactly the same flight last month was much more comfortable"
Cons: "Person next to me overflowed into my seat…"
Pros: "Entertainment on board"
Cons: "No service, very hard landing - many screams"
Pros: "Very smooth process."
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Pros: "Excellent crew"
Cons: "I ordered food for my son and they had no record so he had some snacks only during a 10 hour flight. The cabin temperature was freezing, everyone was shivering but despite requests it stayed cold."
Pros: "The longer leg space"
Cons: "Again, I can not understand why the airlines have to narrow the seats so much..."
Pros: "On time. Clean."
Cons: "But cold but crew did find a blanket."
Pros: "Everything is good except our lunch as described below."
Cons: "They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us."
Pros: "Everything except the time of arrival."
Cons: "It was SO late; like 3 hours late."
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "Very good flight. Nice staff, modern and clean plane."
Pros: "Crew was wonderful, fine flight, very prompt"
Cons: "Was unable to board an earlier flight without paying $75. If there are seats it shouldn't be so difficult to be moved."
Pros: "The welcoming and kindness of flight attendants and staff"
Cons: "That headsets are not free and the leg space seemed tighter than usual"
Cons: "Seats a bit cramped"
Pros: "Service was quick"
Cons: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "Very comfortable plane, 4 snack choices, friendly crew."
Cons: "It was all good, except that the charging stations were difficult to figure out since they were out of sight under the seats. I had to have the flight attendant plug in my charger."
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Pros: "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Pros: "That it's over"
Cons: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Pros: "Delta is truly a great airline. Trips were on time. Clean seats and great people!"
Pros: "Clean airplane"
Cons: "They could serve at least water"
Pros: "Nothing to write home about."
Cons: "Squished seats, mediocre food. Competitor deliver more for the same price or less."
Pros: "They moved me to a more comfortable seat"
Cons: "The smell in the bathroom was terrible"
Pros: "Boarding priority for infants"
Cons: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
Cons: "Our second international flight was at lunch hour and all they offer was a biscuit (2 units per person)"
Pros: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Cons: "They lost my luggage. Avoid this airline like the plague. Never again."
Pros: "The crew was nice and helpful, especially when my son was feeling sick after the landing. One of the crew members immediately got up and grabbed us a ginger ale and pretzels."
Cons: "Although we landed on time there wasn’t a gate for us to pull up to. So we had to wait on the runway for an hour before being able to pull up to an available gate."
Cons: "Pilots could have at least tried to talk to passengers on what was causing delays. Just silence"
Cons: "Crew should be trained again in basic stuffs."
Pros: "Used system wide upgrade to first class. Seat is spacious and comfortable. Mattress pad is a good addition."
Cons: "Crew member serving 1st class was bad, average business was class crew is much nicer and more helpful"
Pros: "Great food"
Cons: "Need a polite crew"
Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Cons: "Rude staff, not willing to help"
Pros: "Location and Easy terminal"
Cons: "Flight was 30 min behind schedule"
Cons: "Nervous neighbors"
Pros: "Lots of legroom with good complimentary foods and drinks."
Cons: "Overhead speakers in he plane weren’t very loud."
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Pros: "Crew had great personalities"
Cons: "Late to leave and arrive"
Pros: "On time boarding taking off and landing in Grand Rapids. Crew was very nice and let me keep my whole can of soda."
Cons: "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"
Pros: "The flight attendant for the back of the plane was lovely."
Cons: "The plane was unbearably hot and stuffy. My row wasn’t offered any snacks (some other rows were). A giant moth flew into my forehead, which was extremely startling. There was no entertainment offered and no power outlets for my phone, which was dead."
Cons: "Everything sucks"
Pros: "Arrived and left on time, something that really counts!"
Cons: "I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed"
Pros: "AA is always on time! Love the premium economy!"
Cons: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."
Cons: "Still waiting to get to the terminal."
Pros: "Everything worked the way it was supposed to. Bag transfer through customs and transfer to domestic was easy."
Cons: "Snacks and food in general on US operated airlines is generally sad. American Airlines should learn from Qantas about food quality and service."
Pros: "Entertainment, crew"
Cons: "Several flights were delayed and canceled on last minute."
Cons: "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."
Pros: "The only decent point was the food. Not great but at least edible."
Cons: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
Pros: "My Mom was very grateful for the friendly assistance as she is wheelchair bound and was flying aline. Excellent service!!"
Cons: "I cancelled this flight months ago, yet it was still in your records"
Pros: "Clean comfortable and on time"
Cons: "Seats and food"
Cons: "1hr delay"
Pros: "Dinner was decent"
Cons: "Breakfast seemed poor."
Pros: "Nothing whatsoever."
Cons: "The connection was too short and I nearly missed my flight. This idiot shuttle operator willfully refused to tell me (literally she just walked away when I asked which terminal the shuttle was going to) where the shuttle was going and I ended up at the wrong terminal"
Pros: "Nice meals, attentive staff"
Cons: "24hrs delay and very poor communication from crew are not acceptable."
Pros: "During the time we were wkaiting for final decision on the flight delay I did not like any activity from crew and AA's emplyees."
Cons: "I understand some delays can occur due to tecnical problems and most of the times they are out of control but negative issues related to communications they are controllable and they must be reviewed and implemente properly."
Pros: "Lots of movie options."
Cons: "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."
Pros: "Customer service good. Offered food/service quickly."
Cons: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."
Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
Pros: "Slept very well in business. Great crew!"
Pros: "Would I like everything"
Cons: "I like everything"
Cons: "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"
Cons: "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"
Pros: "We made it home safely"
Cons: "Service and comfort are very poor."
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Pros: "The crew was polite and helpful"
Cons: "The food was very average"
Pros: "Everything was good."
Cons: "I just wanted to seat with my husband but it was not possible."
Pros: "The flight itself was as good as expected: Attentive crew and competent pilot, good enough food, comfortable enough (for coach) seats, and clean airplane. The seats could be made to recline a bit more but nobody seems to be doing it for coach class."
Cons: "The flight was delayed 30 minutes causing me to lose the connecting flight home by about 5 minutes There was no effort from United to help me to get the second flight on time or from the crew on that one to delay it enough for me to arrive. They suggested I waited 9 hours for the next available flight or to get one by AA in Reagan Airport in 3 hours. They told me that transportation to that airport would not be reimbursed and would cost between 20 and 40 dollars. I didn't know the airports were that far apart and the one-hour taxi drive cost me 80 dollars. From Sao Paulo to Washington, things went as well as expected. Once landed everything was horrible."
Cons: "The flight was delayed and there was no communication at the gate at all, while we sat in a really hot and humid Newark airport. Then the baggage handlers neglected to load an entire luggage cart onto the plane, so our suitcase did not make it home with us. We did get it later, but I am not impressed at all by this experience."
Cons: "Cabin too cold"
Pros: "United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
Cons: "Yet another United flight delay and cancellation.United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
Cons: "The plane delayed a couple hours. The plane was sooooo old, noisy should be retired."
Pros: "Everything other than the time"
Cons: "That the plane was one hour late taking off. We arrived bed very late at night"
Pros: "The planes weren’t overly packed and everyplane was on time"
Pros: "Flight was fine. Food OK but to be expected. Entertainment good as per usual on United."
Cons: "My least favorite thing about flying to Dulles is getting on those ridiculous people movers to go to customs and immigration s. Creates a larger cluster of people at immigration and something else I have to wait on. Also - why is GRU already using buses for boarding 787s? The new terminal just opened three years ago-- missed opportunity."
Pros: "On time, comfortable seating, good service. Only thing wrong was that i couldn't get the entertainment to work on my android phone.."
Pros: "Crew was helpful."
Cons: "Very uncomfortable chairs"
Pros: "comfortable and on time"
Pros: "Flight was on time; no delays; great crew! Really clear day - could see the ground the entire way between Denver and Grand Rapids. Thanks for great flights - both to and from GR/Denver/Santa Barbara!"
Cons: "As previously noted."
Cons: "Same thing, we weren't seated together like I thought I had booked the seats."
Cons: "Jerking us around with delays and moving gates back and forth. O'Hare is huge, I ended up walking miles back and forth."
Pros: "Crew was pleasant, pilot did a great job, some turbulance but he handled it well, good landing too."
Cons: "really tight seating, though I understand the reasons--still don't have to like it much! Some day I'll be able to afford 1st class!"
Pros: "The flights were on time, the planes were clean and all staff was great."
Cons: "No wifi or TV on the planes."
Pros: "Load $60k worth of my video equipment."
Cons: "Load $60k worth of my video equipment."
Pros: "Very accommodating cabin crew."
Cons: "Sitting in a little plane for 3 hours wasnt any fun,that and same reasons as above"
Cons: "We sat on the plane for almost an hour before takeoff. We actually sat so long that they did the safety demonstration twice. It was absurd. Mistakes happen, but my overall trip must have fallen in the unlucky category. I'll continue to use kayak, but I'll be reluctant to book United Airlines."
Pros: "This was one of the planes you are starting to hear about where the seats are spaced so close and are extremely narrow. This was redicolous for such a long flight. Hope the talked about law suit on this goes through this seating is unsafe. Plane we flew from Chicago to Grand Rapids was more comfortable and you could really see the difference in seat spacing and size."
Cons: "It was on time."
Pros: "It was great all the way. No complaints"
Pros: "Made it on standby"
Cons: "Had to fly standby to get home because you made me miss my connection"
Pros: "Boarding, take off and arrival time. Flight arrived before schedule."
Cons: "Tight seating"
Pros: "Flight crew were professional and friendly."
Cons: "The plane seating space was uncomfortable; too little space to comfortably sit. Also, the plane squeaked a lot around the back of plane. Sounded like brakes of plane needed some attention. Also the plane was late coming into Houston; however I believe the pilot made up the time and we arrived within minutes of initial arrive time."
Pros: "Eas to find my connecting flight. Staff very friendly."
Pros: "I bought through kayak, bought he insurance when I got here flight. Tried to change my flight.. they wouldn't except the insurance... I fly out tomorrow.. Hopefully things go well"
Cons: "I thought insurance gave me any reason to cancel or change my flight"
Pros: "On time , early"
Cons: "Baggage seemed to take a while to get from baggage claim"
Pros: "Direct Flight. First in a Loooong Time !"
Pros: "We found a new flight"
Cons: "The fact they did very little to accommodate the cancellation"
Pros: "There were maybe two of the flight attendants. Who weren't rude. The rest well, I guess didn't like there jobs? I lost all my money for my first flight, because i was over 4 hours late. When i purchased a ticket from cheapo air, the person helping me was so nice. Unlike United airlines, or Viama. When i missed my flight that i paid $1,300.00, United said they'd give me another ticket for $4,000? This was a one time offer to redeem my $1,300 Viama said $10,500? I will only buy my tickets from cheapo air from now on."
Cons: "The flight attendants are very snotty, 2 out of the 18 I encountered were polite. The rest acted like they hated their jobs, and all the passengers. When you travel to another country they should have at least one person who speaks English. Can't really say much for the food, essentially requesting a vegetarian meal was out of the question, so i just starve. Drink some watered down booze, take a few dramamine and sleep. The layovers are ridiculous. 14 hours, 8 hours 4 hours? Good thing God made Beer and pizza."
Pros: "I was pleasantly surprised to be in the middle seat with ample leg room. It was one of the most pleasant rides I recall. Loved the plane."
Cons: "United is unorganized!!!"
Pros: "At the end of a long day, the crew was attentive but not intrusive."
Pros: "Super crew, slightly more comfortable"
Cons: "Economy seats are never great."
Pros: "Aircraft with old decoration. Could not see a single smile from the crew."
Pros: "The flight was a return trip from New Jersey to Michigan for my teenage son. Original flight was cancelled after a 2 hour delay. We were able to rebook for the next available flight to another airport within a 2 hour drive without too much issue."
Cons: "The United app didn't appear to help much in rebooking since it never confirmed whether or not it was accepted and never changed his boarding pass."
Pros: "Crew was nice"
Cons: "The screen was frozen the whole flight."
Pros: "The person next to me"
Cons: "The fact that they over booked the flight. Couldn't give me a seat unless someone volunteered to give up their seat. Then last minute gave me the seat of someone who didn't show up. It really was uncomfortable and the worst feeling when you're potentially not going to be able to go home to see your family. Especially when you're going for 4 days & they wanted you to sit in the airport of an additionally 5 hours until the next flight."
Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."
Pros: "The duration of the flight - no stops"
Cons: "The food was poor, the airplane was an old one"
Cons: "I have not complains, everythings was Ok."
Pros: "The United wifi free with a tablet was nice."
Cons: "Departure time changed 3 times from 30min late to 20min early to 30min late again."
Pros: "The flight from Houston to Grand Rapids was great on time and smooth. The stewardess were friendly and just eagar to help. I just can't thank you enough United for getting me back home safely."
Cons: "Nothing, everything was a great."
Pros: "Friendly staff"
Pros: "Friendly service"
Cons: "United did not inform me original flight was cancelled. Kayak did Seats are cramped"
Pros: "We had the flight attendant from heaven! She was so attentive to us and outshined all other flight attendants - ever!"
Cons: "Flight canceled after being delayed for 4 hrs with no explanation and no helpful options. Ended up waiting 2 more hrs to retrieve luggage then rented a car to get home. So dissatisfied with all the travel!"
Airlines flying from Brazil to Grand Rapids have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Brazil to Grand Rapids
Masks required on board, masks provided on flights from Brazil to Grand Rapids
Social distancing seating
Middle seats unavailable to book on flights from Brazil to Grand Rapids
Testing for antibodies, testing for symptoms for flights from Brazil to Grand Rapids
Waiving of change fees. Search flexible flights from Brazil to Grand Rapids