Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "The flight attendants were fantastic!"
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"
Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Friendly staff. Comfortable seats"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Cons: "Everything fuckin sucks"
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Cons: "I felt too cramped in to the plane. Our KLM FLIGHT WAS CANCELLED THE DAY BEFORE THE FLIGHT."
Pros: "on time, clean, prompt. no problem."
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Like the online check in and advanced seat assignment"
Cons: "It's only a 45 min flight so no ptoblems"
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."
Cons: "Long lines trying to resolve delayed flights. Ni weather issues reported."
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Pros: "Window seat"
Pros: "Short flight 21 min"
Cons: "Held on plane in Kzo awaiting clearance from Detroit . Kzo airport was great, clean, friendly."
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Cons: "Flight was late arriving to George Town due to mechanical trouble. when it did arrive and we got boarded there was another 15 minute delay for more mechanical trouble. There were no meals available for purchase on the plane as they had only stocked the flight for one leg of the trip and not the return leg. We were told at check in that we would have to pick our bags up in Detroit before getting on our connection to Toronto. In fact they were actually checked through. Due to the delays we missed our connection in Detroit. The Delta Agent was rude and did not want to give us a hotel voucher. She also said the next flight she could book us in was 24hrs later. She was unwilling to book us on an earlier flight with a different carrier. After we got her supervisor involved we were given a hotel and booked on an early flight the next day. I would not fly Delta again if I had the choice."
Pros: "We were a head of time for both flight! I never experienced this with delta. It used to be always late. I stopped flying with them for that reason. I was gladly surprised."
Cons: "The seat are very small. We were not comfortable at all."
Pros: "Actually, the entertainment was non-existent. It's a fairly short flight on a commuter jet, so there is no entertainment system."
Pros: "Very friendly and curtious crew made the flight very pleasant"
Pros: "The service on the plane was very nice, the woman flight attendant was great. The drinks definitely helped get my through the deafening flight."
Cons: "I was not aware of how loud the last row on the plane would be, for two hours we had to listen to the roar of a jet engine, it would be nice if there was ear plugs we could be provided for this. Or if we were made aware of this before the flight started."
Pros: "It was cancelled"
Pros: "The fight was delayed but they gave us complimentary drinks on the flight. Nice."
Pros: "Arrived safely Last minute upgrade to first class because people decided not to go due to long delay"
Cons: "4+ hour delay Mechanical issue Sent a different plane but not quick on the turnaround and no staff upon arrival to operate jetbridge"
Pros: "The staff was awesome throughout the entire experience."
Cons: "Some of the carry on people try to bring on board is way too big"
Pros: "My overall experience from booking to checking in was great! Delta provided seat accommodations for me to make flying with an injured knee much more comfortable. Thank you!"
Cons: "As always, I find the seats to be too close together and cramped, especially for middle seat passengers."
Pros: "Crew was great!"
Cons: "Takeoff was delayed, with very little explanation. We landed 30 min. late."
Pros: "He crew was very nice!"
Cons: "Both flights were delayed and there were too many problems at the Columbus airport!"
Pros: "The tv/movies selection was great. The plane was generally clean and staff friendly. Nothing was spectacular on this flight while nothing was a miss."
Cons: "Nothing bad here. There's something that is just sort of not there when it comes to American airline companies compared to asian ones but it's hard to really put a finger on exactly what that is."
Pros: "Flew standby and got an aisle seat!"
Pros: "On time"
Cons: "The flight to Detroit from JFK was delayed by more than 3 hours. I missed my connecting from Detroit to Fort Wayne. Delta's help desk were unfriendly and they didn't want to help. They appeared annoyed when they were asked questions and I asked them to check if I can be placed in another flight. The ground crew keep changing the gates without making announcements."
Pros: "-smooth flight"
Cons: "-old plane -no entertainment service -only had pretzel for snack -flight attendant was socializing with friend directly behind my seat the entire flight"
Cons: "number of seat. too back"
Pros: "Crew were trying but non of them spoke English"
Cons: "I have never had such a terrible experience like this one"
Pros: "Premier class services."
Cons: "entertainment and toilet cleanest."
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Pros: "Puntual Airline"
Pros: "Atención y servicio"
Pros: "fantastic crew, spacious seats and super comfortable."
Pros: "Crew was friendly"
Cons: "Food options ran out twice and it tasted terrible. Seats were very uncomfortable"
Cons: "No earphones for hearing the movies"
Pros: "If you get in line early, there might be overhead bin space."
Cons: "Seats are awful. FAs don't want to speak slowly so you can understand them or English, basically saying they don't care. Every Copa flight I have taken is a late departure."
Cons: "food and entertainment, check-in in Rio de Janeiro was awful."
Pros: "The flight attendants where and are amazing.. the service was the best. Highly recommend to fly with “copa”"
Cons: "I don’t think I did not like anything to be honest."
Pros: "The cleanliness."
Cons: "I didn’t like the confusion created by the copa service crew at LAX, it was a very long line that reached the area outside checking area."
Pros: "Convenient times."
Cons: "Service level was pretty amateur—late food, understaffed, had to ask for things repeatedly. Business class seats are very dated."
Pros: "The flight from Rio to Panama was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Pros: "The flight from Panama to San Francisco was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Pros: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Cons: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Pros: "Like comfort"
Cons: "Better Entertainment"
Pros: "The service and the attention, the crew."
Pros: "Counter personnel and air crew were pleasant and helpful. Overhead bins were adequate, even in the smaller plane (Embraer 190)."
Cons: "Seats are somewhat small, though I am somewhat large."
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Pros: "I flew business class and the cabin crew were great. The cabin was clean, tray table and entertainment system worked as expected. Cabin crew were friendly and checked after my needs. Meal choice was broad and tasted very good. Beer selection was very limited on all my Copa flights from the US to South America and back. I love their new 737-800 aircraft."
Cons: "There wasn't much not to like but I would have to say the in-flight entertainment movies could have been better. i.e. wider selection. The entertainment screen sometimes performs a little slow."
Pros: "Flight on time, crew was nice"
Cons: "The food in both ways was terrible, and the entertainment was poor"
Pros: "Crew very friendly. Smooth take-off and landing. On time. Crew offered refreshments twice. Fast clean-up after eating. Fare very reasonable."
Cons: "Food not very tasty. But it was hot."
Pros: "Tv's and that there were 2 open seats next to me."
Cons: "Food is atrocious."
Pros: "The food was decent for airplane food"
Cons: "When I booked my ticket, I booked a window seat in the exit row. When I got on the plane, my seat number was a middle seat not in the exit row. I saw right across from me there was an open window seat, which the lady sitting next to was using for her bags. I explained to the flight attendant that I had booked a window seat and wasn’t sure why I ended up in a different seat then I had booked. I asked him if he could ask the lady to move her bags so I could sit there, or if there were any other window seats available. He said no, that if I wanted I could ask the lady myself. Completely unacceptable. Of course she has no I treat in giving up this free extra space she has to me, and I’m sure she would have been happy to if a crew member had asked/explained the situation to her."
Pros: "Went by quick, great staff"
Pros: "On time as usual, good service"
Cons: "The temperature, too cold"
Pros: "I bought a return ticket from Panama City to Rio on Kayak and was not notified that a Yellow Fever shot was necessary for re-entry to Panama. Turned back at the air port in Rio I had to spend an extra 13 days in Rio de Janeiro at my expense, three to see doctor and get vacine, plus ren day waiting period."
Cons: "To change ticket I had to pay change fee plus fare difference. Copa said it was not their responsibility to notify passengers of health alerts and Kayak should be responsible. Needless to say I was on the hook for the time and the bill. I have flown Copa with satisfaction a number of times but this is enough to discourage me from ever flying them again and possibly ever using Kayak again."
Cons: "Delayed departure. Small amounts of food."
Cons: "Premium seating not a good buy."
Cons: "The fact that you do not allow water in the waiting area at the gate after passing the first security check is utterly ridiculous! if you want to enforce that policy you should provide free water at the gate. it was overheated and crowded to the brim and my wife went to get water after having gone through the second security check. She paid $10 for 2 bottles of water at the stand just before the gate and when she tried to come in again they did not allow her to go through... really a ridiculous situation!"
Pros: "All it is fine"
Cons: "Too much complain whit my carry on"
Cons: "Only the spaghetti was edible and the salad only had 2 ingredients. Also would appreciate changing up the entertainment options from leaving my destination to going to it."
Pros: "They denied me from boarding due to documents missing even though I had my American passport"
Cons: "Unfriendly staff at Panama airport"
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "Smooth trip no delays of any kind. The airlines used a newer plane and each seat had its only tv for watching your own movie or play some games, that will always be a big plus for me. Also they provided snacks and drinks"
Cons: "My first plane was delayed. Then the flight delay exceeded to where I'd miss my next connection. Then I changed flights once the connection was going to be missed and had a narrow margin to catch the newly assigned connection which was the last flight to town. The flight leaving SF was delayed to where I missed my last flight and had to stay the night in Seattle. It seems all of this could have been resolved if I could have gotten on an earlier flight, which I was trying to do since 4:00 that day. I didn't end up leaving SFO until 9:00 pm"
Pros: "The leg from RIO to ,Panama the crew crew not pleasant, the service was horrible, they started serving drinks to passengers from the first row to,the back and since the plane was completely full it took forever and the 2 flight attend that were in the galley, refused to, give me a cup of water I had to beg for it saying please I Need any liquid (since I was felling nayseas and needed to,take my medicaction) sol she gave me (practically through me a cup of a warm apple juioe) not even offered ice cubes, plus etc"
Cons: "The crew, and the plane is very old not fit, for a such,long flight"
Pros: "Food, crew."
Cons: "The plane went to land in Barranquilla but came to land too quickly and once he touched down he had to accelerate and take off again. Very uncomfortable 20 minutes circling without an announcement."
Cons: "I will start off by saying that I usually LOVE Copa Airlines and have a wonderful experience. This flight had too many things go wrong for me to ignore. 1) The check in line up took exceptionally long even though there were many staff at the booth. 2) As people were boarding, one of the staff was handing out headphones as people were still attempting to navigate to their seat. The timing seemed very inappropriate and even in the way for new passengers. 3) My boyfriends carry on bag is larger than a small backpack, but smaller than a standard carry on bag. As he was boarding, he went to put his bag in the overhead compartment. My boyfriend is well over 6 feet and the Copa staff was insisting we put the bag at my boyfriends feet as his bag was not as large as others. We pay the same as the other passengers and deserve comfort too! Especially for my tall boyfriend who even in the largest of seats has a difficult time on planes. 4) The plane did not have individual entertainment units, which does not help on a 6+ hour flight. 5) I was VERY cold and asked for blanket on various occasions, and even offered to pay for one, but there was not on board, even though, as I exited I saw unopened ones in first class."
Pros: "Boarding was fast, once I got through the security check inside the other security check, that was strange."
Cons: "Uncomfortable! Small seats. Boarding was fast, once I got through the security check inside the other security check, that was inconvenient. No vegetarian option, why is the default 2 different kinds of meat? One default should be cheese ravioli or something wonderful."
Pros: "The crew"
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "Always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "The confort and food!."
Cons: "One of the flight attendants that made noise taking her luggage from the bin case"
Pros: "The plane was clean and comfortable.With good choice of entertainment."
Cons: "There needs to be more translation to English."
Pros: "Smooth friendly service"
Pros: "The crew was great"
Cons: "The disappointing issues were with the airport process."
Pros: "Aeromexico reopened the flight for us after we arrived late from another flight. This was hugely appreciated especially since we were traveling with three small children. We will now only fly Aeromexico Instead of Interjet or volaris"
Cons: "Great flight and airline"
Pros: "Nice and comfy seats"
Cons: "Don’t have long layovers"
Cons: "Delta is very nice"
Pros: "The service was great!"
Cons: "The flight got delayed 5h. This is my only complain."
Cons: "This is Aeroméxico’s B-team from Mexico City to LAX"
Cons: "We have problems with the tickets of my das y mam we have to pay $600 dólar more"
Pros: "On time"
Cons: "Seat space is miserable"
Cons: "old people assistances not enough chairs even so guide people to the plain"
Pros: "The crew was friendly and we received a nice breakfast."
Cons: "The layover was very long but Detroit is a very nice airport."
Cons: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"
Pros: "The business class amenities were amazing. Food was great and service was great."
Cons: "They are changing their procedures and there was a bottle neck to do the check in. In previous years it was ok, this time it was terrible."
Cons: "Lost my luggage"
Cons: "The flight attendants were not very attentive. Asked twice to get the declaration form and eventually had to go to the back to ask for it again."
Pros: "All of the foreign stewardesses were kind."
Cons: "The Asian stewardess was rude when I had asked for an extra sandwich and peanut pack because my father is 65 and long trips make it hard for him to move."
Cons: "In general very poor customer service"
Pros: "Everything was really good"
Pros: "Great service, people are excellent at what the do."
Cons: "Paying too much for luggage. I can't believe that a second piece is more than double."
Cons: "Crew standing in the back talking to each other with their backs on us"
Cons: "Was not happy that the plane did not have individual screens for entertainment on the long flight."
Pros: "Comfortable and smooth"
Cons: "Food and food service"
Cons: "We were delayed 7 hours and offered $10 USD in food to compensate"
Pros: "Having a direct flight from Mexico City at a great price with excellent service, what's not to like about it!"
Cons: "I was flying to MEX from LAX and i had to get through customs which took a long time, but got to the Aeromexico ticket counter to get my boarding pass and they told me that they start boarding 45min before departure time and I got tot he counter at with 35 min to departure and they told me that I missed my flight and had to buy another flight which was two hours later. I don't understand why they couldn't let me through or hold for me. It ruin my ground transportation reservation which I had to reschedule. The whole thing was frustrating and cost me more money that what i thought i was saving."
Pros: "Nice service"
Pros: "Everyone was polite & kind, and incredibly efficient."
Pros: "Overall trip was ok"
Pros: "Nothing, they didn’t let me board"
Cons: "The fact they sell you a flight with a connection in Mexico City with only an hour to transfer is ridiculous. Being that this is mexico’s airline they must know it’s a literal impossibility to make that connection. When you arrive they automatically shuttle you into an area to rebook you almost like it’s expected. Then you wait for 8 hrs in a crowded ghetto airport waiting to get on the next flight. When you speak to customer service they talk to you like your a dummy."
Cons: "Delayed flight, customer service was hard to work with."
Pros: "Very little"
Cons: "Every AM flight I've taken has taken off and landed with delay. We sit on tarmac or stand at the gate with no announcements from crew, captain, or gate attendants. Rude and inattentive attendants (asked three times for Screen to be refreshed as it didn't work) and each time request ignored. Inedible food, old planes. Yuck."
Pros: "Crew was very friendly"
Cons: "Boarding took too long. People put personal items in the compartments so that made no room for everyyto put their carry on in the plaine."
Cons: "They had a problem with media system, so this way we cannot see any movies"
Pros: "They seemed to know what they were doing there."
Cons: "Our only checked bag didn't come until 2 days later. We had 3 bottles of tequila in that bag and the 2 high end bottles were stolen. We will never fly AeroMéxico again, and to top it off the last flight was on Delta. It's a joke that they even partnered up with AeroMéxico. I'm not happy that Kayak would even suggest this airline. Even though we are fluent in Spanish it didn't matter because the employees didn't know what they were doing anyways."
Pros: "The staff was friendly and the food was pretty good considering it was airplane food. They came around and gave drink refills."
Cons: "The plane left almost an hour late, when previously it has said it was running on schedule. The seats are cramped, barely any leg room to get comfortable in."
Cons: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"
Pros: "Flight took off and landed on time"
Cons: "No veg option in food menu"
Cons: "My bags were left at origin airport (SFO), now I have 2 kids in cancun that can't go to the pool because we have no clothes, I will need to figure out tomorrow what to do. Not happy right now!"
Cons: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"
Cons: "Old airplane"
Cons: "30 minutes late"
Pros: "On time and smooth boarding"
Pros: "Que fue rápido el abordaje al avión ."
Cons: "Que los asientos no se podían reclinar...el viaje fue super incómodo."
Pros: "leg room boarding"
Cons: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."
Pros: "Plane service was good"
Cons: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."
Pros: "Hello, I checked in a dog in Detroit, The crew was great once they found out they can accept a dog. At first they were saying no because of partner with delta. I explain I booked the dog already and give all my required documents. Once in Mexico the documents were given to the authorities and when the crew in Detroit made copies they kept the originals and gave me the copies and they made me pay 1800 pesos for a vet to come and sign the paper.. I spoke to aeromexico in Mexico City and they said they are sorry but nothing can be done... This cause me my traveling money and 3 hours of very stressful times for me and my dog who had to stay in the box the whole time. Robin Martin"
Cons: "Included in the first box"
Pros: "Everything. Everybody very helpful"
Pros: "Meals provided on plane. TV on every seat, flight crew very good"
Pros: "Boarding priority for infants"
Cons: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
Pros: "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
Cons: "Movie selection on long flights not impressive ."
Cons: "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"
Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"
Cons: "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"
Cons: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."
Cons: "Getting baggage took an hour"
Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Cons: "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Pros: "The only decent point was the food. Not great but at least edible."
Cons: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
Pros: "Clean comfortable and on time"
Cons: "Seats and food"
Cons: "1hr delay"
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Nice meals, attentive staff"
Pros: "During the time we were wkaiting for final decision on the flight delay I did not like any activity from crew and AA's emplyees."
Cons: "I understand some delays can occur due to tecnical problems and most of the times they are out of control but negative issues related to communications they are controllable and they must be reviewed and implemente properly."
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Pros: "Slept very well in business. Great crew!"
Cons: "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"
Cons: "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"
Pros: "The crew is good"
Cons: "Old plane, no entertainment"
Pros: "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
Cons: "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Cons: "The crew definitely needs to be changed. There needs to be hostesses who are more attentive and actually care about their passengers."
Pros: "Everything was great. Slept the entire flight."
Cons: "How does American think it can get away with a mediocre business class fitting and charge the same as Lufthansa and United? In this flight, the did recline 170º but formed a ramp that did slowly slide the passenger under the set in front of him. I'd recommend someone from AA should fly Lufthansa Business Class or Singapore Airlines Business to check out how it should be done! ANd then, flying a beaten up 777-200er while its competitors fly 787 is nonhing but a shame!"
Pros: "I like the entertainment."
Cons: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "When we tried to check in there was not reservation because flight was with American not satam - luckily we figured it out"
Cons: "Make it clear that ticketing airline might not be the actual airline!!"
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "We arrived safely"
Cons: "Delay disorganized staff that was not friendly or helpful lost luggage"
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."
Pros: "On board crew were friendly."
Cons: "The lady working the gate said they do not upgrade service members to first class and could not upgrade our seats. She told us that all American Airlines have different policys in different states. Which is strange."
Pros: "The ease of boarding"
Cons: "Delay, seats very uncomfortable"
Cons: "The lady at the ticket counter was very rude and not helpful at all. Never flown American before. We're told to get our seats at the counter. She was very unhelpful!!"
Pros: "i am missing all my clothes and I have another person things in my suitcase."
Pros: "TV movies"
Cons: "More popular movies"
Pros: "The food was good"
Cons: "My girlfriend’s Tv stopped to work in the beginning of the flight."
Pros: "hilarious crew and they were very helpful"
Cons: "seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone"
Pros: "My flight was canceled"
Pros: "Tre crew was fantastic"
Pros: "New "signature" business class is smaller than the old pod, but very functional layout."
Cons: "Food created by Chef Hawksworth is mediocre at best."
Pros: "Flight delayed and changing of gates"
Cons: "To far from one gate to the other, you need a shuttle"
Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."
Pros: "Exiting the plane and terminating my transaction."
Cons: "Delayed. Missed layover. Lost luggage. Poor communication. Agents had attitudes."
Pros: "Friendly crew, onboard food was fairly decent and an okay price."
Cons: "Even a “preferred” seat on Rouge (27E, bulkhead on B767-300ER) has no legroom. This, combined with a short and low seat cushion means a dead butt. I’m only 5’11” too."
Pros: "Seat selection."
Cons: "The meals didn't taste that great."
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "Well designed comfortable sleeping Pods"
Pros: "terrific video entertainment, excellent and affordable food choices"
Cons: "The flight was an hour late!"
Pros: "Espaço para as pernas na classe econômica foi suficiente para mim, a tripulação foi cordial, o avião era novo à parte de entretenimento foi boa."
Cons: "Quando embarcamos, quase todos os espaços para as malas já estavam ocupados, o espaço lateral das poltronas era muito apertado, a reclinação era péssima, praticamente inexistente. Quando decolamos, começou a cair água na nossa cabeça. O funcionário responsável disse que era do ar condicionado e era normal. A comida era ruim, sem gosto e com acompanhamentos que não combinavam, por exemplo no meu caso era frango com uma salada de vagens e pepino. Fora o horário das refeições, quase não era oferecido bebidas em um voo de 10 horas."
Pros: "Plane was on time and manned appropriately with a single crew member. Gate checked bag was handled with care."
Cons: "No complaints."
Pros: "Quick boarding, service was excellent and quick."
Cons: "Don't like the Eouge entertainment system. Fortunately there was iPad rental.....at a price."
Pros: "Both my first and connecting flights were delayed despite excellent weather. No explanation was offered."
Pros: "Incredible plane!!"
Cons: "Bathrooms and seats need to be longer!"
Cons: "Very rude air crew who treats you as a bus passenger, does not completely listen to your requests, on business class. I also had my return connection flight cancelled and moved 6 hours ahead of the original one, which made me just wait that long at the airport."
Cons: "Bag damaged. No one to report damage to"
Pros: "The flight was nice and smooth and the crew members were so nice."
Pros: "Drop off at the counter was fast and easy on the upper level departure entrance. From my drop off at 9:00 am, I made it thru baggage check-in, passing thru passport control, passing thru security and into the gate duty free area in 25 mins! Impressive experience."
Cons: "With an hour delay out of Paris due to waiting for missing aircraft flight documents to be completed and delivered to the airplane on the holding ramp, we ended up arriving in Toronto an hour late. With only an original connection time of 90 minutes, it was not possible for me to make it thru Canadian and US customs to the connection gate. I was to learn that no other connection to a Kansas City was available until much later in the afternoon / early evening. As a result, I ended up arriving in Kansas City 6 (six) hours later than originally scheduled, three quarters of the time it took to travel from Paris to Toronto. To say the least , I was not at all thrilled having lost that time."
Cons: "Flight was cancelled after we already were sitting in the plane for 1.5 hour."
Pros: "Crew and Confort"
Cons: "The last leg of our entire trip, and it was late. We left about 1.5 hours late and they had trouble getting the gate to the plane when we landed. A long trip home was made even longer. I was very surprised that there were so many issues with timeliness on AC flights. In our outbound to Athens, two of the three flights left late, and they had to rebook part of our trip to accommodate. And the return trip was more of the same. I expected AC to be world-class and it was more like a regional airline in terms of performance."
Cons: "Flight was 2 hours late after we already had a 5 hour lay-over. Waiting area quite small for so many flights to US .Felt like the ugly step-sisters."
Pros: "The flight was long, but fine. Meals were very good."
Cons: "I had to buy a one-way ticket. It was $900. + It would have been great to be upgraded for that price!"
Pros: "always has extra seats available."
Cons: "A lot of families with kids, dirty lavatory due to low passenger profile. Rude flight attendant while having seated before take off. Dirty Boarding area. Poor food quality."
Cons: "Flight was delayed. They lost my baggage. TV in my seat didn't work and they didn't do anything about it."
Cons: "Very rude staff, my flight from Dublin was delayed for three hours on the runway why they fix the leak for the restrooms. Once we landed I had to clear customs in Canada and get to the new flight. They told me when I finally had to make through the airport and through customs that I need to manage my time better and understand and give myself plenty of time to make the flight.. REALLY??? It wasn't my fault that their crappy plane wasn't working right wasn't my fault we were delayed but I need to manage my time better I think they fell and bumped their head!!"
Cons: "I will never fly Air Canada between Detroit and Toronto again. Both ways the crew looked exhausted and like they were rather be anyplace but working our flight. Both times they took our carry ons without giving us a choice. For our flight out this was a stressful nuisance because we had to catch a connecting overseas flight. This involved my husband and son going to baggage claim and then having to go back through customs and TSA. The whole point of carry ons is to avoid this. Luckily we didn't miss our international flight but not a good way to begin a trip of a lifetime. Flight was completely uncomfortable and it seemed like no one cared. Should have driven"
Pros: "It was short."
Cons: "The gate area was horribly crowded, extremely chaotic and hot."
Pros: "Food was ok"
Cons: "Avoidable delays caused a late departure from Toronto, then we sat on tarmac waiting for a gate in Dublin. Eventually had to debark into the tarmac and walk in. Delays caused us to miss our next flight to Munich."
Pros: "flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice."
Cons: "delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off."
Pros: "It was comfortable"
Cons: "Late. Again. Each of my flights with Air Canada has been late."
Pros: "The process through Heathrow was easy and efficient. Boarding was fairly quick for an international, large flight. The staff were always accommodating and friendly. I was comfortable in the seat, I am a small person but I did notice that the seat was significantly larger than other flights I have been on, and appreciated the entertainment, which had a great selection of movies."
Cons: "The meal served was very nice. The snack served after was a spicy chicken wrap and I really must question the wisdom of serving anything spicy in an enclosed environment with a limited number of toilets."
Cons: "Cancelled my flight. I have zero faith in Air Canada."
Cons: "The rest room did not work"
Pros: "A nice short flight: there isn't much to say here, but the flight was smooth."
Cons: "The crewman seemed somewhat pushy. Perhaps a recalcitrant passenger put him in a bad mood."
Pros: "As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants."
Pros: "Smooth boarding, friendly crew, pillow and blanket both serviceable. Food was a little better than I expected for economy."
Cons: "Baggage handling ripped handle clean off new suitcase, both ends. Delays in departures from Dublin led to us using stairs off of plane on tarmac. Entertainment mostly dependent on app you can't download on plane if you're using wi-fi."
Pros: "The sits were comfortable. More space between sits."
Pros: "everything was as I expected"
Pros: "Nice crew,moving all the time, food was good."
Cons: "A little bit colder than I expected."
Pros: "The flight on its own was just fine."
Cons: "We were delayed about five hours because of a mechanical issue, resulting in a plane change. Although it was apparent they knew about this well in advance, we were not told ahead of time. We could have spent way less time in the airport. The staff were all very friendly, but when it came to compensation we were only given a $10 meal voucher near the end of our five hour wait. Most people had eaten by then, so it felt like it was the very least they could do to make up for the inconvenience."
Cons: "Want a refund"
Airlines flying from Brazil to Michigan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights