Pros: "Everything was great Awesome service thank you"
Cons: "We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later."
Pros: "They treated me super great"
Pros: "Easy airline to fly with good equipment"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Cons: "The worst experience of my life. The plane never left the airport. We were there on the plane sitting waiting for 5 hours."
Cons: "Most of the crew members were not helpful. I saw an older lady ask for assistance in placing her luggage up top and the crew member told her she could not help her with that, so unprofessional.."
Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."
Pros: "Everything was fine until the last flight."
Pros: "Fue todo muy puntual saludas y lkegadas muy buen servicio"
Cons: "I was very thirsty when I was in the airplane, when I boarding and I ask for water the crew didn’t gave me soon."
Pros: "The service from the crew and also Avianca staff in El Salvador are really nice, the flight was on time, the baggage was on time."
Cons: "The entertainment in that airplane (N492TA) is too bad for a 6 hours of flight, just one screen for every 4 rows, bad movies, the food wasn’t good taste, the airplane wasn’t well equipped for so long flight."
Cons: "How to manage to the costumers we went there a hour before our fly and they didn’t let us to check in, we did pay a penalty because they said that we were late!? We pay more than $400 to they change our fly!!!"
Cons: "A group of people including me, were waiting for our baggages for more than 30 minutes."
Pros: "Seat super comfy"
Cons: "I like everything"
Cons: "I paid $400 for the flight and $370 for my surfboards.... won’t fly them again."
Pros: "The airplane and blankets were super comfortable. Most importantly the flight was on time."
Cons: "I couldn't recline my chair because of the emergency exit behind me, yet the person in front of me put their chair right down in front of me so I had no space."
Pros: "Very courteous & helpful"
Cons: "Old recliner seats."
Pros: "They held the plane for late connection."
Cons: "Food in Business Class was barely edible. A tired old plane."
Pros: "Our original connection was very close, but when we got to the airport for our first flight, they bumped us up to an earlier flight so we had plenty of time for our international connection."
Cons: "They overbook the flight and even we bought the tickets 6 months in advanced they moved my family and me (2 adults and 2 babies) for the next flight ( 9 hours later the original flight)!"
Pros: "Friendly crew"
Cons: "Not enough movie choices."
Pros: "Leg space"
Cons: "Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever."
Pros: "Arrived on time, smooth ride great landing"
Cons: "The flight was delayed so they put me in another flight. When I already had the confirmation, the people at the counters said I could not fly because the flight was oversold. I had to complain strongly and asked to see the manager. Finally I was able to fly, but after much arguing and stress. Poor experience."
Cons: "Cancelled flight 2 days before my departure without official mailing from avianca about the change."
Cons: "Awful food, entertainment, and on board service"
Pros: "Its the second i travel with them, i paid more because it was a "shorter flight" first time the three flights were delayed because weather, but another airlines were flying normal, i give them another opportunity and exactly the same the same three flights this company sucks!!"
Cons: "Crew attention was horrible and flights in this company are delayed all the time all year!!"
Pros: "It got me from Point A to Point B, so credit for that?"
Cons: "There were zero vegetarian food options. Entertainment was a shared screen between a dozen passengers. These planes need a fire upgrade."
Cons: "Final destination flight was canceled and was not offered a refund for the hotel in my final destination and was only offered a $56 credit in the countries currency but I paid dollars. On the return flight I was give. A huge hassle because I had a carry on and a personal article. Avianca wanted me to check in my carry on but my flight landed in Miami at 2:30am. The reason I took a carry on was so that I would not have to wait for suitcase. Would never fly with them again. They can keep their credit as far I am concerned."
Pros: "Great service, comfortable seating. I was provided with a blanket, decent warm meal, and wine during my 5 hour economy flight. Very happy. Would certainly recommend."
Pros: "Perfect with no problems. Everything was on time."
Pros: "Food was good for complimentory airplane food, free movies TV was great!"
Cons: "Plane was extremely hot for the entire trip!"
Pros: "Had to change my flight due to weather related issues with my follow-on flight. Avianca's staff was very helpful and made sure I could make it all on time."
Pros: "Even for a 45 minute flight you have on board entertainment with lots of choices complementary. That that United! o and yes you still get free snack. So there.!"
Pros: "Nice people! Nice services Good food! I'll take same way next time"
Pros: "They were able to help me because I was about to miss my next flight due to weather conditions, so they gave me priority access and sent me on a different flight just so I could make it!"
Pros: "Entertainment selection was good."
Cons: "The flight back to Miami got a 6+ hour delay."
Pros: "same comment as previous"
Cons: "same comment as previous"
Pros: "Everything I love this airline"
Pros: "Very pleasant and friendly"
Cons: "Suppose to fly out at 3pm, socked in by fog, by the time that cleared and other flights had left, told the plane would fly at 8 pm. 8 pm, no boarding, finally an explanation a tire needed to be changed. No further updates as to was it really going to fly that night. Finally about 10pm, flyers were offered a 5:45 am flight and those who didn't want that could wait to see if the plane would leave at 11pm. If it didn't don't know what one would do. People were gathered around the one agent, trying to re-book their flight, getting upset. Finally at 11, it was announced it would fly, nobody cheered because nobody believed it. It did fly and after collecting luggage in Bogota it was too late to get to the reserved hotel. Ending up spending the rest of the night in the airport to catch an early flight out. Avianca handled the delay poorly, very little communication and assurance, felt hostage to their bottom line."
Pros: "Los aviones son modernos y bastante cómodos."
Cons: "No habían suficientes frazadas para entregar a los pasajeros. La tripulación ni hizo su trabajo completo. No recogió los asafates, una vez terminado el servicio de cena y no ofreció, ni agua, previamente y ni Cafe, después."
Pros: "I had an emergency row seat, giving me more space."
Cons: "This was an older plane both SFO-SAL and SAL-SFO. The ride back had tv screens every 5 seats or so."
Pros: "Food was excellent. They gave me dinner and a snack. High quality food. Staff members were really polite."
Cons: "Entertainment was really poor. Seats didnt have a screen to watch movies or music."
Pros: "Never use this airline"
Cons: "Never use this airline"
Pros: "Yes. Was excellent."
Pros: "nice crew."
Cons: "seats were too small and uncomfortable, not possible to lean back much because of a tall passenger behind me. international flights should have better seats."
Pros: "Crew was excellent, one snarky attendant—sent me back to my seat, then two other folks went on to get in line for restroom. I didn’t appreciate her tone with me. Just sayin"
Cons: "The seats are not comfortable for a long flight. They light up pain on my tailbone. I sat on my neck pillow from time to time to get relief."
Pros: "Flight was early. Lots of entertainment choices."
Cons: "The flight attendants seemed a bit distant. Got the job done but weren’t really friendly."
Cons: "The only thing that disappointed me was that I had no access to the lounges. I had hoped to be able to use the first class lounges since I had booked business class but I was not allowed in any of the airports."
Pros: "the flight attendant was great, he did a very good job."
Pros: "on time departure, amicable crew."
Cons: "terrible food, entertainment needs to be looked at."
Pros: "crew member was rude"
Cons: "Being polite"
Cons: "It the plan landed on time we would have made the connecting light and the pilot has very poor English, so it was hard to understand important information once we landed."
Cons: "The communication could have been better. If you have to add on 1.5h of flighttime due to an extra stop for refueling, you should tell the customer that information! Lots of people missed their connections, shuttle buses etc because we didn’t get that information!!!"
Pros: "Great crew, lay-flat seats in business made for a very comfortable flight back home."
Pros: "The only thing that was liked about this flight was the fact that I had an empty seat next to me."
Cons: "The fact that there was no TV screen next to me for a 7 hr flight is atrocious. The fact that I was expected to download an app is ridiculous. The food was awful. I dumped out all my water and was given very little on the flight. My seat wouldn't recline."
Cons: "Customers service, i didn't get meal the flight in. Also, i asked for seats away from the windows, and wasn't honoured."
Cons: "Entertainment options"
Cons: "That my ticket said my departure and arrival were a certain time and they were different with out them notifying me of the changes."
Pros: "Very comfortable seats on a new airplane. In premium seats (i.e., business and first 8 rows of economy), there was a good variety of inflight entertainment. The flight was smooth and easy, and you could actually understand the captain on the overhead speaker!"
Cons: "Air wasn't very powerful, and it felt quite warm. Not enough beverage services for such a long flight, especially when we weren't able to bring our own water bottles on board (security check at the gate immediately before boarding -- liquids not allowed). Food -- nice to receive two meals, though they were so-so in quality. Half the crew was very friendly; others barely cracked a smile."
Pros: "On time departure and early arrival. Smiling and friendly crew. Excellent airline."
Cons: "Waited 30 minutes onboard at the gate before departure in a VERY hot plane. We were traveling with a 6 year old, and there were only 3 kids movie choices."
Pros: "The flight from Panama to San Francisco was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Cons: "Copa Airlines"
Pros: "On time Orderly process Friendly/helpful crew"
Cons: "Recent movie selection was not as robust as other airlines but decent still"
Cons: "-When I left Punta Cana I had bought 3 rum bottles at the Duty Free. I was able to carry on board these bottles, but when I arrived at Panama the Copa crew informed me I had to check my liquor. I had to throw out everything from my backpack and place the bottles in it. Copa crew managed to break my bottles."
Cons: "They said the flight was delayed by 2 hours but then decided to board all of a sudden. We somehow made it but still ended up missing our connecting flight. Food was pathetic with no vegetarian options. Groups of people were split up and not seated together. Complete mess!"
Pros: "The flight attendants were great. Extremely easy going handled everything thrown at them with great poise."
Cons: "Not Copa's fault but had the WORST family sitting behind me that allowed their young children to run up and down the 1 aisle at whim. Can't believe how they thought this was okay. Again, probably not Copa's fault, but why on earth do we have to go thru a 2nd round of security AT OUR GATE in Panama City, when we've already done it in a much more secure manner just to access the terminal? Having to give up my water before getting on the plane for a 6 hour flight makes ZERO sense. I hope this requirement is due to some stupid TSA/USA regulation and not Copa. If its the latter, please re-evaluate this."
Pros: "Crew was great, food was good, legroom ample in economy. Great value."
Cons: "Entertainment system was good, but move selection a bit limited."
Pros: "The stewardess gave us a row of seats after noting that my husband and I were in two separate rows."
Pros: "New, clean planes."
Cons: "Checking was horrible. It looked like every agent was being trained and the ones that were trained were slow. I waited 1 1/2 hours. luckily I was there 3 1/2 hours before the flight."
Pros: "Poder dormir tranquilo porque habíamos dormido en el suelo por haber perdido el vuelo anterior, y esperar el que nos consiguió el counter de Copa, diciéndonos: "lo único que puedo hacer es no cobrarles el nuevo pasaje""
Cons: "Haber perdido el vuelo por culpa de Copa y por haber incomodado a 2 personas de edad ( mi esposa de 68 y yo de 72), sintiéndonos degradados de tener que dormir en el suelo por ser 1a vez de estar en Panamá y no disponer de dinero extra para un hotelucho."
Cons: "Didn’t like the options available, reduced"
Cons: "I didn't like I could not choose my seat."
Pros: "Again the crew was amazingly polite."
Cons: "I had to sit next to a very overweight person and it was super uncomfortable."
Pros: "Movies were good."
Cons: "Copa crew at the boarding gate was non-communicative with passengers despite being 25 minutes past posted boarding time."
Cons: "TERRIBLE. Never had a worse flying experience. Was told at the first leg of the trip that there were 2 open seats on this flight but they would not reserve one for me. Mind you I booked this flight several months ago and somehow my seat got taken away from me because copa overbooked yet again. Worst customer service of all time. Was traveling with a group of 7 girls and got left behind in Panama because Copa took my seat away. Had to sit at the Panama airport for over 10 hours waiting for the next flight and arrive home at midnight. Copa would not allow access to a lounge or hotel even though they initially offered it when they said how they would take care of me if they couldn't get my seat back. Disgusted by how this airline operates."
Pros: "Same as above. Good service."
Cons: "My first plane was delayed. Then the flight delay exceeded to where I'd miss my next connection. Then I changed flights once the connection was going to be missed and had a narrow margin to catch the newly assigned connection which was the last flight to town. The flight leaving SF was delayed to where I missed my last flight and had to stay the night in Seattle. It seems all of this could have been resolved if I could have gotten on an earlier flight, which I was trying to do since 4:00 that day. I didn't end up leaving SFO until 9:00 pm"
Pros: "Our flights both left right on time. The connection time in Panama City was very short so we were concerned that our checked luggage may not make the second flight. Very impressed that our luggage did arrive in San Francisco without a hitch. Very friendly crew. They spoke good English too!"
Cons: "Meals Chatting and gossiping of crew"
Cons: "I was seated at an exist row at the window seat. The crew would not allow our row to stay seated at the exit row because she said we did not know Spanish well. Instead of finding us replacement of a window and aisle seats we had to take middle seats. She didn't even make an effort to ask if anyone would switch out. I wish airlines would train their crew to think out of the box style and practice customers service, which finds solutions and not state rules. In the end - people migrated to the exist aisle anyway (where we were seated) and made it into a bed."
Pros: "Attendants were polite and helpful food was good"
Pros: "Getting off the plane"
Cons: "Biggest problem was the inappropriate advice given in Sint Maarten by Copa employees about checking bags in Panama. This caused us to have to buy a new piece of luggage to transport something that couldn't be carried through security. Apparently TSA requires additional screening beyond the normal airport security for Tocumen. For Copa employees in Sint Maarten - whose only flights are to Tocument - to not know this is absurd. There was also an incident with duplicate seating that was handled extremely poorly. I was not involved, but it occurred on an adjoining seat. I finally resolved the problem by giving up my seat. Tocumen airport is not an airport that I want to see again. The security - as indicated above - is not up to standard, the flight listings are ridiculous (6 screens all showing the same flight information and never progressing past "M" In the alphabet, way too much duty-free shopping and way too little other signage. It's off my list."
Cons: "Copa cited some airport restriction on number of people they could accommodate on the plane due to weather and how this was handled and processed by the ground crew was just terrible. This affected a number of passengers -- 30 or more, by my estimates. And it started with the leg from Panama to San Francisco not checked in automatically and getting placed on standby. The call center did not offer a suitable explanation for the airport's weather restriction. As a frequent flier on the Star Alliance, I have not seen a situation handled as poorly as this. The ground staff seem very poorly trained to handle what seems to be a frequent situation. And despite most affected travelers being there early with a layover began to resolve this only 45 min before the flight. My appetite to fly Copa from San Francisco has vastly diminished. And so has the desire to fly through Panama City, if weather is as fickle as they say it is."
Pros: "I was bumped from an overbooked Copa flight and was offered another that would get me home at 1am (rather than 3pm) or an overnight stay and a flight the next morning. Instead of trying to find a way home from the airport (a 1+ hour ride) in the middle of the night, I opted to stay in Panama overnight. Copa put me up in a very nice Sheraton in downtown Panama City with a pool, several restaurants, a casino... They gave me $20 per meal I'd be staying for (lunch, dinner, and the following breakfast), arranged a shuttle to and from the airport, and, the best part, a $1000 voucher for future flights with Copa within the next year - enough for two more round trip flights."
Cons: "Communication was minimal or false. When I checked my bag, the agent told me that I was being placed on standby because of a weight limit on the plane. She assured me that the flight wasn't full and that I would absolutely get a seat. When I got to the gate, there was minimal information available, but about 12-15 people were on standby, including two families of 4 and 5 people. The agents were ill-informed and didn't immediately explain why so many of us were on standby and whether anyone would make it on the plane, or what the other options were for those who wouldn't make it on the plane. Eventually four or five people boarded, another few got moved to a later flight, and 6 including me were put up in a hotel. Betzy, a gate agent for Copa at Tocumen, was absolutely wonderful and so helpful and informative with all of this."
Pros: "Extra seating, leg room"
Cons: "We've had better crew consideration with other airlines"
Pros: "The flight was good, but there were not a lot of entertainment options, Also, no blankets were offered on the either flight."
Pros: "Everything perfect"
Pros: "The crew was friendly and helpful"
Cons: "In Panama City we had to go through a secondary security at the gate and had some of our belongings taken from us.. belongings that are normally allowed through security in the U.S... and because of this we had to have our fragile items put below with all the baggage and be sent to baggage claim.. which was extremely scary for us and frustrating. We were held inside the security of the airport without be allowed to leave to use the restroom, buy water or eat food."
Pros: "I wish other airlines were as nice a meal, movie, free headphones, and a drink . I had wine ooh yeah"
Pros: "I missed my first flight due to faulty advertising by copa. Because they announced the flight was delayed. Then they did not want to put me on the next flight because they said it was full, but it was not. Copa representatives at sfo treated me very badly, even though I was very polite. I told them if they didnt put me on the next flight, I would miss my cruise in panama and they were still not helpful. They told me they couldn't do anything to change my flight because I booked through kayak. They ended up putting me on the next flight and I still barely arrived at my destination on time and I had to spend 150$ extra because my transport in panama had already left me. I had to walk all o er ago to see if there were any flights to panam from other airline because they didn't want to admit their mistake and put me on the next flight. I had a horrible experiences with copa on my way to panama and on my way back. Their people were unfriendly, rude and not helpful at all. They give no greetings, they lie about planes being full and my suitcases arrived cracked. Worst and most stressful flying experience I ever had!! I am still infuriated and would like some kind of reparation or action taken because I had to stay 4 extra hours at the airport, spend extra money and they gave me the most stressful experience ever while flying. Oh"
Check in was a nightmare. Waited in line fir two hours. Check in earlier did not made any difference. Had to stand in line and go though the the process.
Pros: "Crew friendlynesd"
Cons: "Paying a little more attention to the seating. Not everyone was socially distanced. Seat rows were unequally distributed: some were all full others were too empty."
Pros: "Aeromexico they need money and they charging fees for bags and I miss my flight and they don’t help me to reimburse any money. Never again in my life Aeromexico sucks"
Cons: "Better costumer service"
Pros: "Aeromexico is one of my favorite airlines. I like everything overall."
Cons: "Honestly, in most airlines I have had traveled, there is a small thing to improve. The arm rests are very a uncomfortable."
Pros: "Crew was great, service for the price was excelent"
Cons: "Lugagge took a little longer time then expected"
Pros: "I love to fly with aeroMexico. service and safety."
Cons: "all good."
Pros: "Early arrival."
Cons: "Boarding process."
Pros: "Everything: got to pick my seat with extra leg room, easy boarding process, SUPER friendly crew, very nice"
Cons: "We had to wait quite a while for our baggage at the baggage claim but I'm pretty sure that's an SFO issue and not the airline"
Pros: "All waa good and timely. Comfortable and the crew very nice"
Cons: "I got home and my luggage had been all mixed up and they stole two watches. It’s sad that Aeromexico has employees who are thieves. It’s happened before and to many people I know. You should remedy this because it’s not right"
Cons: "Not being able to choose an aisle seat made the flight uncomfortable for me and my neighbors"
Cons: "The flight was delayed by three hours (reason unknown) and the entertainment on flight shut off once and then froze for 20 minutes"
Pros: "All the service they give is excellent."
Pros: "Great service all around. I would recommend."
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Pros: "They kept close to schedule."
Cons: "The division of lines with the passeengers."
Cons: "On boarding the plane the crew didn’t have control of the people and when zone 2 started to board zone 3 started to cut the zone 2"
Cons: "I asked staff from Aero Mexico twice whether there was going to be any food served on the flight, I was told that they did not know or didn't think there wiuld be any service. I ended up buying food I did not need. Also my husband and I were separated in the flight. Food served was so so."
Pros: "Aeromexico keeps impressing me! The professionalism is great. The timing and ease of boarding was perfect. And the leg room and on-board accommodations make it a comfortable journey. Definitely now among my list of favorite airlines!"
Cons: "Poor signage, lack of good food restaurants, the over all quality has gone downhill since the 80's and 90's when I would eagerly look forwards to flying to Mexico."
Pros: "swift flight so that we could get off of the plane quicker."
Cons: "getting in and out of the seat was awful. especially when the seat in front is reclined. the armrest on the aisle seat should be able to move up as the others in the row did. the metal underneath the armrest is pretty sharp and jagged, scraped my palm as i was trying to get the seatbelt to buckle."
Cons: "Too many gate changes. They changes gates atleast four times for each flight. And long wait(more than an hour for each flight) at the boarding queue.Even the business class seats were very dirty. No vegetarian food. The TV remote did not work. And there were only 4 movies in the entertainment section and nothing else. No TV series or any other videos. The crew was courteous. That was the only good thing about the flight. Highly disappointed."
Pros: "The nonstop flight was efficient and the wait was short"
Pros: "In general was a good flight that departed on time and arrive ahead of time"
Cons: "Se reserved and paid the flight months ago and reserved our seats . The issue was that no seats were really reserved and we had to get seats are the end of the plain"
Cons: "1.5 hour. Line up to get boarding pass and check baggage is terrible. Also could not do seat selection on line- same day even though web site lead me to it several times. No explanation."
Pros: "The plane/Pilot got us home."
Cons: "The seats were old and uncomfortable. The plane was old and had the drop down video screens. This was terrible- we couldn’t see the one closest to us, only the one further away. But any words on the further one, we couldn’t read. The staff on the plane were rude and made us seem like we’re a bother and unwelcome. We were scared to ask for anything."
Cons: "The flight was delayed by 4 hours and it was never communicated to the passengers through the monitors. None of the flight info was updated on the monitors and we had no idea about: 1. which gate the flight was supposed to depart from 2. the correct time of the new departure since the flight was late 3. whether the flight was canceled all together The monitors showed the flight was on time until the actual time of departure. I almost missed my flight because I was never notified about the information above. The Aeromexico agents at the airport were not helpful at all: they did not know anything about the issue with the flight. I had to stay in a long line just to have them look up the flight in the computer and tell me that the flight was delayed. No other information was given to me. Terrible experience, especially after a long stopover."
Cons: "We lost our connection fight for delayed and we have been charged extra for ALL the baggages ($25 dollars per baggage). Which is insane!!! Uncomfortable plane and seats apart from my husband, Overall bad experience :-( :-("
Pros: "Friendly, efficient crew, good entertainment system and content."
Cons: "Food was pretty mediocre. I'd prefer to pay a few dollars extra for a better meal."
Cons: "I couldn't watch movies so I asked flight attendant she said " watch next screen ". But there was someone sitting! How can I do that!!! They didn't say sorry"
Pros: "Sf to Mexico was fine"
Cons: "Lost my immigration form and missed my flight. Airline told me to talk to my booking agent. I spent time talking to justfly and it took them a long time to tell me they couldn’t do anything and I’m stuck in Mexico for a day."
Cons: "audio very poor on movies (could not understand words)"
Pros: "Having a full row to myself"
Cons: "No entertainment system. Not even a port to charge out personal devices so we can entertain ourselves."
Cons: "Food was lacking."
Pros: "crew, entertainment and food."
Cons: "I paid too much money for my luggage (one suitcase) without any explanation at the moment. The lady sent me to paid while she weighted my suitcase. Later, I saw a label that said overweight. (I could take stuff out of it if I knew. I could safe $400 pesos)"
Cons: "The seats are very uncomfortable and they need to be replaced I felt pain sitting down the cushion is worn down. had my seat been comfortable I could have rated higher."
Cons: "Lost my luggage, didn't get it until the next night, when I had a very important wedding in Mexico."
Cons: "Need confirmation number on calendar to help with check in"
Pros: "I will not fly in this airline never."
Cons: "Dalay,boarding not very well organized."
Pros: "We made each of our flights only by the will of the Aeromexico crew and they were extremely friendly."
Cons: "Both flights were delayed, neither due to weather. It made transferring to our next flights feel like absolute chaos, where even the people were scrambling. The plane for the longer flight (SFO - CUN) was a visibly older plan and the seats felt like sitting on concrete. Also, it didn't notify me while booking that the seats in front of the exit row didn't recline (or I missed it somehow), and the seats didn't just not recline - they actually leaned forward a bit! The seats themselves were VERY tightly packed - likely the tightest I've ever been in."
Pros: "The food."
Cons: "The system they have to check in is the worst. Why should you have to make a HUGE LONG line to print a boarding pass than go make another HUGE LONG LINE to check in your bags. On top of it all they charge $25 for the first bag you check in. WTF that's just being crazy. Soon they will charge people to use the on board toilet. The crew members were very rude, don't smile. They give you actitude when you asthem for something. Uncomfortable seats from the 80's. Smelly airplane. I wouldn't recommend flying with Aeromexico ever!"
Pros: "Same comments I made before."
Cons: "Same comment I made previously."
Pros: "Flight attendant they were very nice and helpful"
Cons: "The boarding in Guadalajara"
Cons: "Flight delays and time changes on both routes. Lost our luggage and still has not contacted us about the lost bag 48 hours later (they promised within 24 hours). Will not fly AeroMexico again."
Pros: "La atencion."
Cons: "Faltan buenas películas y buena música."
Pros: "I had a good time traveling with aeromexico. I recommend to check in online first before heading to the airport. All the staff were friendly. My plane departed and arrived on time. They also had a great selection of movies ."
Cons: "Why they they have to announce if anyone wants to give up their seats. We paid for our seats and we will like to go to our destination. Why are the flights being over booked?"
Pros: "The crew appeared to be working very hard to meet passenger requests. They were polite and pleasant even though the flight was packed."
Cons: "Seats WAY too close together. Very uncomfortable."
Pros: "All the airplane attendants were super helpful and friendly. And the complementary food and drinks were s delicious and refreshing, which is surprising for an airplane company."
Cons: "The only reason why I didn't give it 5 stars was because in Mexico City due to the Mexican government we had to transfer our bags manually. Nothing due to Aeromexico's doing."
Pros: "Arriving safely"
Cons: "Old plane (felt like I was back in the '90s), late departure, airport moved gate multiple times."
The 2 hour delay *after boarding* with 2 children was not the best. Also you guys brought no food on board, for 2+5.5 hours of being on a plane.
Pros: "A staff of 2 attendants on a crowded A 321 is minimal, not optimal"
Cons: "flight delayed by several hours"
Pros: "Amazing crews"
Cons: "Less option in special request in online. Gates and planes are not updated when applied online"
Cons: "For the second time I traveled with Air Canada there was a 4 hour delay in Toronto. I will not be traveling with Air Canada ever again"
Pros: "Our daughter's first time traveling alone. She slept most of the time and she said it was fine and comfortable enough."
Cons: "The flight was delayed by an hour and then once up in the air, passengers were told the food cart didn't make it the 6 hour flight so no food or snacks for the entire flight from Montreal to San Francisco."
Cons: "We didn't fly directly from Montreal to SFO. See above."
Cons: "Delayed for 2 hrs! Crew not particularly great."
Pros: "Flight pretty much on time"
Cons: "Total commotion at gate. Two flights jammed into one small gate area. Rep was surly and embarrased many who were confused in the commotion and ynclear communication from the boarding agent. Tv didnt work for 4 hrs."
Pros: "The flight was underbooked, so there was extra seat space. Our delay was cut from 90 min to just 30 min"
Cons: "Our flight was delayed due to fog in San Francisco"
Pros: "Good leg room. Staff friendly and helpful. Really great flight."
Pros: "This flight did have in flight entertainment."
Cons: "The flight was only 2 hrs. So nothing to complain about"
Pros: "On tiime"
Cons: "Has to wait an hour and a half at the gate to park in sanfransico"
Cons: "We were already running late when during take off, one of the engines malfunctioned and we had to emergency break on the runway and go back to the gate. Because it was unexpected, we had to wait even longer for a gate to become available. We then had to re go through customs and get our bags then wait in line again at the counter to schedule our flight for the next day. Thankfully we were given a hotel room and money for food. Very scary experience overall on the runway, but they tried to handle it as smoothly as possible under the unusual circumstances."
Pros: "787-9 Full Flat business class"
Cons: "Instructions on Air Canada's website when you Google "how early should you get to the airport flying Canada to USA" say you should get there 3 hours ahead of time. For a 6:40 flight I got to the airport at 3:40, as instructed, and checkin wasn't even open. Per Air Canada's website "You should arrive at the airport three (3) hours before your flight's scheduled departure time. Pre-board security screening for departures to the U.S. opens at 3:00 AM. Exception: 20 minutes for flights departing from Toronto City Airport (YTZ)." Check in staff told me I should have gotten there 2 hours ahead. This is very conflicting. Considering I was heading to a 10 hour trade show, believe me that hour of sleep I lost between 2:30 when I had to get up for this flight and 3:30 when I could have gotten up sure was missed. Correct and consistent instructions to passengers go a long way."
Pros: "Crew quite courteous and helpful. Smooth flight and landing. Pleased overall."
Pros: "I was able to change my seat from a middle to a window. I also had an open seat next to me so I was not squeezed in. The person at the desk in Toronto was very pleasant and helpful."
Cons: "The 6 1/2 hour flight from Montréal CANADA to San Francisco, CA USA, is considered a "shared border flight," which means 1) you pay $25 for your first checked bag, $35 for the next, and $100 for subsequent bags. The food is horrible and the type you'd expect on a puddle jumper from NY to Boston. Clearly Air Canada executives are aware that Canada and the US are separate countries. This is just an attempt to gouge the consumer. Unfortunately Air Canada is the only Airline I can fly out of Montreal so I'm stuck with them. : ("
Cons: "We had to pay for the checked in luggage, food etc. The arm rest doesn't go back all the way. Small seat space."
Pros: "The flight from YVR to SFO was good, but the flight from SFO to YVR was horrible. So I'm giving you an average score from both flights. Note: both flights were booked through Air Canada but were operated by United."
Cons: "I booked through Air Canada but the flight was operated through United. There was NO communication regarding what terminal the flight left from and I almost missed my flight because the board said international but that was incorrect. Many people did miss their flights and everyone was MAD. I was re-booked on a later flight but fortunately I made the original flight because I happened to be walking by the gate when they called for final boarding. My seat was at the very back of the plane next to the bathrooms. When the flight took off a funnel of water poured down my back from the baggage bins above. My entire back, pants and underwear got soaked. It was disgusting. The stewardess said it was most likely water from condensation/air conditioner and offered me some paper towels. I moved to the aisle seat. Thank goodness it was open, because when we landed a ton more water poured on to my old empty seat. Once again the stewardesses didn't think it was a big deal. I feel badly for whomever sat in that back seat the next flight out. I'm sure they got soaked too. The stewardesses could not have cared less. I'm sure they didn't bother to report it."
Cons: "The staff is always hit or miss"
Pros: "Had screens and movies available. Crew was nice and flight wasn't overly packed."
Cons: "not even peanuts included on a 6h flight is remarkable"
Cons: "The flight stood on the runway for multiple hours. We should have been let out to the airport so we could eat"
Pros: "This plane had entertainment on each seat and seats were more comfortable than other airlines."
Cons: "The plane was full and was running out of over head storage for people sitting toward the back and people already seated were being very rude about us slightly moving their bags to try to fit in ours. Some angry Spaniards were litterslly shouting at us for us moving their luggage a few inches at best! No help from the plane crew on this matter. They should really arrange boarding from both ends."
Pros: "In flight Game of Thrones!!"
Cons: "The lines at YVR were horrendous."
Pros: "on time, boarded quickly"
Cons: "The plane was too old Did not prepare enough food No free snacks"
Cons: "On the way back from Quebec City to Montreal we were asked to check our carry-ons as luggage, because "there is no room' on the plane. It was an empty flight. ALL overhead compartments were empty. Both flights - Quebec to Montreal and Montreal San Francisco were late. As the result, we have to spend 1.5 hours in the baggage claim area, because "there are no baggage agents in SFO available". THAT WAS THE WHOLE REASON WE ONLY HAD CARRY-ONS! By far, one of the worst flight experience in the last 10 year."
Pros: "Size of plane allowing for aisle seating."
Cons: "Delay with boarding for about hour without a good explanation. All monitors in airport shows plane on time when it actually was not. Boarding process also took a bit of time perhaps due to many elderly on the flight. Seating was also confusing as the middle seats did not correspond with aisle seating. This caused delays as passengers had to figure out where they were sitting. Checked in luggage at gate since flight was full and we were asked to volunteer to check-in luggage. At baggage claim, bag delay to retrieve luggage after already hour delay in departure. Bags was not labeled or categorized correctly causing an extra half hour delay to claim bags."
Pros: "Entertainment and Food on Board was better than US carriers. Campbell Soup, Chicken Noodle Soup was not hot enough and not enough broth, Cheese was ok."
Cons: "We had yet another weather delay. Why put us on the Aiplane just to sit on the runway, Ground Stiop! The Custom process is not well explained and takes far too long. Very Bad! Because of all the delays for weather and a tight connection at Toronto we lost our Luggage. One day later at 11:00 pm we finally have our luggage. Bad!"
Cons: "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."
Cons: "Flights delayed both there and back, with no advance warning and no reason given. Online & airport signage said flight "on time" the whole time. Asked Air Canada Customer Service desk in Toronto to change signage to accurate time, they were SUPER snooty and treated me like an idiot. Signage did not change, my husband came to airport "on time" to pick me up and then had to sit there 1-1/2 hours. They are inconsiderate jerks."
Pros: "Arrived safely and on time."
Cons: "Cabin crew seemed too much like salespersons. Aircraft was overly air conditioned but blankets were available only by purchase"
Pros: "We arrived on time and safely."
Cons: "The boarding process was a mess. This is due more to the Toronto airport than Air Canada. Passengers standing in front of the entrance to the gate made cueing up to enter when your zone was called impossible. Drinks were offered only twice on the 5 hour flight. Bathrooms were filthy."
Pros: "All crews were nice and friendly."
Cons: "Would have been great if I had a Entertainment (movies, TV etc) screen on my seat for my Vancouver - KIX flight."
Pros: "once i got through checking in everything was ok"
Cons: "if i knew the name of the man i talked to at checkin i would make a complaint specifically about him. i lost my passport a few days before coming home and went to the united states consulate where they told me to bring a printed copy of my passport and the united states boarding patrol would let me back into the united states. the man at the checkin didn't want to let me through to even speak to the united states border patrol and told me the consulate was wrong. i almost missed my flight because of his stubborn arrogance. once past him i was able to explain what happened and show what identification I had and everyone was very nice to me."
Pros: "Boarding is the best!"
Cons: "I do understand mechanical issues occur, but your communication of these issues was awful! My god, you cannot tell if your electronics are working before you board people. One thing I can say for America, they do not mess around.....they fix problems....your team sucked leaving Toronto Barcelona two weeks ago and then you suck leaving Toronto to SFO. Please understand, folks have flight connections and the number one thing then need from you, instead of water is information on whether their flight will be waiting for them!!!"
Pros: "Boarding was quick and easy. I pretty much slept the whole way, so I can't tell you much about the crew or anything else."
Cons: "The movies and shows were great, but the machine was super slow. I also had to hold my headphones only halfway into the jack or else it would not work properly. It also was surprising to hear that headphones and blankets were extra. The plane was pretty cold, and paying for these extra fees for a family of 3 (or more for others) really adds up! Our family had two check-in bags, and rather than being charged $25 each, we were charged $25+$35 even though the bags were in two different family member names."
Pros: "Once again, attendants were pleasant. Plane was clean"
Cons: "No snacks served, only beverages. We could have at least received one bag of nuts/chips for the flight."
Pros: "Crew was nice and friendly and gave free Direct TV"
Cons: "Kayak sent me an email indicating both my flights were on Air Canada but my flights to and from SFO were on United. I was unable to change my seats online with no explanation."
Pros: "Clearing customs in Canada"
Cons: "Over priced food"
Cons: "We didn't like having to pay for carry on luggage. When we left SFO and flew to Montreal, if your bag was 21 inches, not 20 they checked it for free. Traveling back to SFO the counter person made us pay to check a bag, even though we knew if we went to the gate, they would take it. This was not good or consistent. We will not fly on Air Canada"
Pros: "They offered complimentary head phones as an apology for the delay"
Cons: "We were delayed 95 minutes due to repairs. Consequently when we arrived in San Francisco we had to sit on the tarmack for 15 minutes waiting for a gate to open up."
Pros: "I enjoyed the pleasant crew and the constant water being given."
Cons: "The crew was very pleasant and helpful. However it was unexpected that no food would be provided on a 5 hour flight. If not a small meal then a snack was expected. The crew did provide water consistently which was very nice. My personal entertainment screen was very unresponsive and then the head phone jack wasn't working for sound, I had to hold it at a certain angle to hear bits of sound. Since the head phone jack was located at my thigh it was very uncomfortable and when I shifted I broke my headphones :("
Cons: "Air cananda made me go crazy... They didn't prepared anything after I missed my flight. Because of immigration. They just said to me that was not their fault. But you know, I arrived at air port 5am. My flight time was 8am. I asked aircanada clerks to get into gate quckily. But they had me wait for a long time, and they said everybody was waiting, so that's not problem. But when I got into gate at 8:45, My plane already had gone. And I went to Air canada service center, I had argued for 5hours... because they just prepared my flight from Toronto to San Francisco. They didn't care about Connected air plane was Asiana. So I Had to call three company.. Asiana, Kayak, air canada... that was horrible time. Air canada didn't want to have responsibility about missing air plane. That's why I had to contact with Asiana...the first time Asiana didn't want to prepare air plane for free... I had to try to explain my situation and problem three times.... Finally I got a ticket for free from Asiana. I could departure at 9pm from Toronto. I stayed in Pearson air port for 15hours... because of Air canada's GOOD!! customer service v^^v..... I will never use Air canada !!"
Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
Pros: "Crew was amazing very clean"
Pros: "The flight seemed fine, it was comfortable and the crew was polite."
Cons: "When we arrived, we found that our luggage had been destroyed... The wheels were broken off and there were large rips in the suitcase.... It was a disappointment because we are both disabled and it is very difficult to drag a large bag through sfo without any wheels. United did offer a $75 voucher which was about half the cost of the bag. We were tired and accepted it."
Pros: "We like the boarding according to row n., which limits the contact with other people."
Cons: "The plane was full, which means no physical distancing was possible."
Cons: "There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided."
Cons: "United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful."
Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"
Pros: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
Pros: "Very friendly crew that empathized with the plight of the passengers on board. The poor experiences throughout the journey could have been avoided if United changed it's policies and processes to become more customer focused."
Cons: "So many small things add up to an overall poor experience on a flight, and it doesn't seem like United understands this. 1) WiFI was down. 2) Entertainment screens for several of the passengers on board were not working. The poor lady next to me had a broken screen, and combined with the broken WiFi, she literally just sat in her seat looking forward for several hours (after she finished the podcasts on her phone). 3) For a 5-6 hour flight, food (more than just snacks) were available for only about half the passengers on board. Apparently its an intentional policy of United to only have food available for a portion of the passengers. It wasn't even possible to purchase it if I wanted to because by the time the crew got to me, they were all out. 4) Baggage space under the seat varies wildly depending on your seat. For some reason, the aisle seat has the smallest space I have ever seen in my life (about the size of a shoe box). It was the first flight I have ever been on where I was literally not able to fit a small backpack underneath my seat."
Cons: "2 hr layover-got off plane and walked to new terminal-went through carry on bag and person security scans and checks. At the gate 30 mins before flight, boarding started. Directed to go to 1of3 stand up desks located in the open away from the gate and boarding lines. Desks were attended by one United employee each. All 3 of us;wife, husband, child passports, boarding passes were checked, and then we were told to get in line to board the plane. About one minute after getting in line, wife name was called over the boarding desk loud speaker to see the boarding desk attendant. At the boarding desk, the boarding desk attendant instructed wife to go back to one of the open area desks to have documents checked again. The attendant then instructed wife that her and her bag would need to go through a secondary search before wife would be alloyed to board the plane. Wife was then accompanied by open area desk attendant and walked down terminal 8 gates to private type room where personnel quickly checked contents of single carry on bag focusing on phone and computer. Wife then directed to go ahead and go back to gate to board plane. Wife quickly walked to gate and met husband and child to present passports and boarding passes. At this time the wife and child began being verbally rushed by a male united employee to hurry up down the pedway, and told the plane needed to leave so hurry up. Needless so say wife, husband and child were the few last guests to be seated. Well, when trying to get seated, all the overhead space had been taken in the area around the assigned seats. When husband briefly described the secondary search situation and thus the current predicament with no space in the overhead for carry on, the attendant asked husband to follow attendant to front of plane with your bag in order to stow there. After speaking with some other attendants, space was made available in an overhead compartment near wife, husband and child seat. ***Please be aware when flying united.... While waiting in the boarding line after multiple security checks where you and your carryon have been scanned and more than one document check has been done, you may to be asked to take a walk to go through yet another bag check, and then be rushed to board a plane that needs to leave, and then find no room for your carry on, and then be asked to put your carry on in a remote location and deal with getting to it and back to your seat for the next 11 hrs if you want to access the contents of your carry on."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "Good trip and on time"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "The crew was very kind, professional and accommodating."
Cons: "I paid extra so that we could have more leg room and be closer to the front of the plane yet upon embarking we were part of the last group to board. We sat in the first isle directly behind firstclass yet borded. virtually last. I was told by the flight attendant that because I purchased my airfare through Kayak as opposed to the airline was the reason behind this. I had no idea that this was the case and on top of spending the additional fee for upgrading, I was disappointed. I have a 0 star for entertainment because there was no N/A as a selection choice. There were no movies or entertainment aboard this aircraft."
Cons: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Pros: "Crew was very nice, we got drink/service options often for a large flight."
Cons: "— A couple who had two middle seats apart disrupted our whole boarding by trying to persuade everyone around us to give up an aisle or window seat so they could sit together. I felt pressured to give in which made me mad. I wondered if they paid for Basic Economy and then still got their way on seats. — WiFi is just crazy expensive at $32. Even as a business traveler I felt guilty buying it. I wish I had seen pricing before the flight and/or understood if I could’ve gotten a discount for purchasing in advance. — Didn’t hav the snack I wanted...it’s a long 6 hour flight — I wish there were more food options."
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Pros: "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
Cons: "The piece of mind given to me by the staff with baggage and connecting to the other flight"
Pros: "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"
Pros: "Chief flight attendant was nice and attentive."
Cons: "Our section of the plane was very warm. When we mentioned it to one of the attendants, she pointed to the overhead vents and told us to use them. (We already knew this and had them open all the way!) Then the chief flight attendant came by and she was VERY responsive and went to tell the pilots. It got a little better but still stayed on the warm side the rest of the way. Your boarding process makes no sense and does nothing to get passengers settled faster. After priority seating is done, let the people in the BACK of the plane board first, then the middle section passengers, then the Eco Plus passengers."
Pros: "We had an aisle each! The staff were friendly too."
Cons: "A slight delay"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."
Pros: "Crew did a great job. Air China had much better food service."
Cons: "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Cons: "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"
Pros: "At boarding there were delays which the boarding personnel updated as they had information. After boarding flight crew passed out water while we waited on the tarmac for hours while a maintenance issue was reviewed. Safety protocols that had a engine issue looked at on the ground prior to putting us in the air. Curry chicken was good."
Cons: "Several issues that caused this flight to be late. Part of the issue was the plane was not available to be in the gate on time. The longest delay was on the tarmac for over 2 hours as an engine was analyzed. Does this suggest need for more regular maintenance? I don't know. Given the delays I think United could have done more in recognition of the delay to its customers on the flight such as not charging for some of the services they normally charge for like wifi access and such. As it was I was delayed on both legs of my trip by a minimum of an hour. United should do better."
Pros: "The male flight attendant who was in the rear respectfully listened to me."
Cons: "The United passenger agent that talked to me at the gate when the other one, who was scanning the boarding passes put me on the side because I could not board with two items was disrespectful. She used a discriminating tone and embarrassed me in front of other people. She made it sound as if it were a shame to purchase a cheap ticket. She was arguing with another passenger before helping me over the same subject, so when I tried to explain that the smallest backpack was almost empty and fit inside the other, she was impatient, upset ignored me and was already demanding my credit card with the bag tag in her hand rushing me. I paid extra $60.00 after I had paid $25,00 for the first bag when I could have put the flexible kipling inside the Jansport if she had listened to me. The flight delayed after I was unable to defend myself and paid an unfair feer."
Pros: "I liked that the captain communicated with the passengers about delays and the reasons for the delays over the intercom."
Cons: "I feel that I was treated by the employees at the boarding desk and by the customer service attendants as if I were garbage!!!! I was attempting to purchase an upgrade in my seating to avoid very uncomfortable swelling on my right ankle and other personal reasons. As I inquired with the man at the boarding gate about purchasing the upgrade I was told that there were none available. So I pulled out my tablet with the united airlines app and showed him the image of the empty business class seat that I would like to purchase on the seating map available in the app. He told me that he had no option on his computer screen to sell me the seat. I asked him where could I go or who could I ask to get the seat. This back and forth continued for some time where he kept saying he could not sell me the seat but I would then say, “I understand that, but do you know who can or where I can go to find someone who knows where I can buy an upgrade?” The attendant got VERY VERY upset that I was even ASKING. As if I were asking for some OUTRAGEOUS request!! I asked to speak with the manager several times. He continued by ignoring me and just saying NO! Finally he pointed to some lady beside him. I don't know if she was the manager or not, but she was on the phone and barely gave ten seconds of a glance to the situation. He asked me"Are you gonna go or not?" I could tell that he cared absolutely nothing about me or my request and was extremely dismissive in asking me this. Finally, he dismissively told me to ask the flight attendant. I could tell that this young man would be of no further help AT ALL, so I gave my ticket, went on board and thought to just try and ask a flight attendant. Right before I went to give my ticket to the man who was taking tickets, I heard the boarding gate man walk away mumbling how ANNOYING I was in Chinese. I know this because I SPEAK Chinese. This is HIGHLY UNPROFESSIONAL!! I continued to go on board hoping the flight attendants might actually have some information. When I asked, who I thought was the flight attendant, about purchasing a seat, it turns out that she was the customer service agent on the flight, she gave no effort to even try to hear what I was communicating to her. I know about communication and as a public speaking instructor, I know how to listen and to speak. She continued to raise her voice and talk over me, although I remained very calm and tried talking to her logically. I tried to communicate to her that I was attempting to purchase one of the empty business class seats that I had seen were empty. I checked the seating of the flight from the united airlines app before I had even boarded the plane. The lady continued to be very rude and uncaring. She talked over me, did not listen, her responses did not make sense, she very loudly kept asking me " CAN YOU UNDERSTAND THAT??" as if I was a child or as if I was confrontational when I absolutely was not. I noticed I had been trying to communicate for a while.wordlimit"
Pros: "Luggage bag broken by baggage handlers"
Cons: "Luggage bag broken by baggage handlers"
Pros: "Customer service was very professional even after dealing with MANY delayed customers."
Cons: "First leg delayed as was the flight getting there. Had to rebook flying all night on 3 flights with 2 children. My daughter saw that second original flight out of San Francisco was also delayed. We went back to customer service and got back on our original flight arriving home later than planned but if we hadn't of noticed it we would gave been 4 hours later getting in and transferring from 3 planes. Blamed on sf construnction...why would you 's hedule a flight into an area that is under construction. Huge delays of all planes really made me wonder what the heck united is doing. No confidence!"
Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""
Pros: "Really pleasant flight. New plane I think - no window shades, it's tinted windows that change colors! They came by many times to offer water, pick up trash. We even got ice cream for dessert! Also, I have a special meal which they brought correctly (have had airlines mess it up which is crummy on a long plane ride). Also, great in flight entertainment on the screens (no need to use personal devices), lots of recent movies like Guardians of the Galaxy and Fantastic Beasts and Where to Find them. Was also surprised to find guided meditations from Headspace which helped me get to sleep! Overall, loved it and would definitely fly again."
Cons: "My bag did not show up at my destination, but I think it will soon. I like that their automated system is sending updates every 6 hours and I can call anytime as well. Fingers crossed it turns up :)"
Pros: "Seats have some good cush to them"
Cons: "I specifically bought carry on luggage that meets the standards so that I would not have to go baggage claim as it would weigh heavily on my schedule. As I stood in line and noticed all of the huge "carry on" bags more than 2 I was astounded when the flight attendant said my carry on would have to be loaded with the other luggage. When I offered my rebuke she scolded me and said the luggage would be there before me....how the hell is that supposed to happen? To make matter worse the flight "attendants" stopped serving half way and when they started again I got trapped by the bathroom and did not get back to my seat in time to enjoy a beverage....not that I was offered one."
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Cons: "1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order."
Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"
Pros: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Cons: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Pros: "The flight was not full, so we had extra space."
Cons: "First, UA flight attendant forgot to serve us (and few more sitting on the same area) lunch. By the time we asked why we are not served, we didn't have a choice, but to take whatever left. Second, we had about only 1 - 1 1/2 hours of in-flight entertainment available in Economy class out of 10 1/2 hour flight. Of course, entertainment was available for first, business and premier class. Why? Satellite problem supposedly. Third, ok. There was a entertainment on a big screen in the front. However, system on the armrest was not working. What's the point? My husband and I have been in long distance flight over 25 year with various airline companies, BUT THIS UNITED FLIGHT WAS ONE OF THE WORST FLIGHT EVER. When I booked this vacation, I chose Lufthansa on purpose as I know their quality of service and professionalism. I didn't notice that the return flight was a code share with UA. Only thing they can say was that they can provide us more mileage as a compensation if we write to UA on their website... We had a great vacation until were on this flight."
Cons: "EVERYTHING. My flight was originally scheduled for 650p. I understand that weather can cause delays. That's OK. However, the flight departure kept getting shifted. We ended up boarding for a 9:58p departure. I was told there was no more overhead space for my bag and forced to check it. When I got on the plane at 930p, there was clearly enough overhead room for my bag. I'm not sure why I was forced to check it. We then sat from 930p to 958p. We pulled away from the gate and then were told that we had to wait another 20 min. We turned off the engine and then waited until sometime between 1130-45 ON THE AIRPLANE on the runway. Is this even legal?? We finally took off and landed at 115a PST. I waited for 35 min for my bag that they forced me to check. They loaded our bags onto the wrong carousel, which caused all of us to be waiting for our bags in the wrong place for 10 minutes. This was the worst experience I've ever had flying. It wasn't the delay but the lack of clarity, being forced to sit on that plane for hours, and having my bag taken. I got to the airport in Denver at 550p PST and got home to SF at 3a PST for a 2 hour flight."
Pros: "The first plane had enough leg room"
Cons: "That the plane needed to be changed due to something being wrong with it. On our flight from cancun, Mexico to SFO we had to stop in Houston to change planes. One of the guys working at the security check point was very mean, raising his voice to people, grabbing their and also my stuff out of their hands, some of my stuff fell on the floor and got stuck in the rolling thingies. I hope I found all of it, not sure. I'm not sure how this happened, shouldn't planes be checked thoroughly before heading out!?!? This all is a big mess and very upsetting (literally just cried for 20 minutes). Sincerely, Sabrina Jungclaus S.firstname.lastname@example.org"
Pros: "These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory."
Cons: "It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it."
Cons: "I cannot believe United Airlines flies an 11-hour international flight and does not provide each seat with an individual television for entertainment. I fly quite frequently and EVERY other international flight has individual televisions. It made the experience long and horrible. I am a minimalist and travel with as few items as possible. So even though United offered me the ability to use my own device, I don't have one! Also, the instructions to download the app before take off was not clear. During the entire flight, I kept getting the message "no internet connection; unable to connect to satellite." So I couldn't even use my phone. Very annoying and I will never fly United for international flights again."
Cons: "Heavily delayed, kept getting later"
Pros: "The seats looked new."
Cons: "United had us board and unboard and then board again due to flight delays. United also told us the delay would be only 40 minutes, but I looked at the delay in SFO and it was 2 hours. Eventually United also increased our delay by 30 minute intervals until it was about 2 hours. Once I arrivied in SFO I got a text message notification stating my luggage had been put on an incorrect flight and I would have to return to get my luggage. The attendants at the podium were rude. This was my first terrible flying experience ever."
Pros: "Absolutely nothing! My flight was scheduled for takeoff at 8:15 pm on Wednesday.I boarded my flight on two different occasions only to be informed that there were mechanical issues.that first delayed & eventually cancelled my flight. I was kept waiting and inconvenienced until 5am, when I was finally offered an alternate 12noon flight later that day as well as a comped room at a nearby hotel. My time is very valuable & limited and because of this experience my itinerary was adversely affected. I will be hard pressed to ever fly United again. Michael Aponte- Very Disappointed!"
Cons: "Please read above comments"
Cons: "Lack of communication. Kept us belted down for s very long time. Lacked food service, lacked water service till the very end of the lock down. Then we were given the option to leave the plane as the doors were to be disarmed. But if we did the plane could get clearence and leave with no warning. I missed my connecting transportation, had to scrape my weekend plans, currently searching for a place to stay tonight while they locate my bag. I am cold and left my jacket in my bag. The United counter people are blaming it on the weather. I am sure everything was delayed by the laxadaysical baggage loader. The one person ( or lack of help loading the bags on the plane completely altered my travel plans. I requested assistance for hotel only to be told they are full when in fact several are vacant on the Internet. I should of videotaped the baggage loading in Canada, it would of went viral."
Pros: "The attendants were very kind, polite and efficient"
Cons: "1) Seats barely recline beyond 90 degrees. 2) person behind me had knees jamming against my seat the entire flight. 3) Food was unimpressive. was on British Airways a week before and it was great. 4) Paying for cocktails on a long haul flight is absurd. 5) Instructed to "download a ridiculous app" for entertainment. 6) I couldn't get WiFi in the airport to function!!! so was at a loss. I was traveling overseas for God's sake. IN a foreign country. 7) Outlet to plug my power sources for mobile devices into was not functioning."