Staff at the Airport was very good .
Fast check-in; nice employees. No food, no water or soft drinks in flight. Plane and trip ok.
Pros: "Amazing crew"
Cons: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Cons: "I paid for baggage and when I came to the airport I paid2000 pesos more ita not nice at all and I want my 2000 pesos back."
Pros: "On time"
Cons: "Snack option. Plug in for mobile phone"
Pros: "Airport (AEP) was nice, plane and crew were good."
Cons: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Pros: "My fellow passengers."
Cons: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."
Cons: "They lost my luggage"
Cons: "Nothing. All excelent"
Cons: "No food just a cookie"
Pros: "Boarded and took off on time Free snacks and drinks"
Cons: "More leg room"
Cons: "In my last connection in Santiago airport I was asked to pickup my luggage and do check-in again and all of this in a 1 hour and 20 minutes connection, when I arrived to the check-in desk at first they said that I was late and needed to be there 2 hours ago, just after argueing they let my pass"
Pros: "There was no one sitting next to me."
Cons: "Over 5 hours delayed with no explanation, no compensation and no food offered."
Pros: "Departed exactly on time & arrived early. Excellent!"
Cons: "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."
Pros: "On time and pleasant experience on flight and de planeall"
Cons: "All Food"
Cons: "DONT BUY YOUR TICKET WITH FLIGHT NETWORK !!!!! I HAD A PROBLEM AND LOST ALL MY MONEY !! ALL THE TICKETS (5 PERSONS) !!!!!!!!!!!!!!!!"
Cons: "2 hours late, the flight following us left first."
Cons: "Arriving in SCL on an international flight is the pits. Avoid"
Pros: "Everything was good. Cabin crew were very kind in serving."
Cons: "There was nothing that I did not like"
Cons: "How do you contact kayak to cancel a flight? I will never book with you again. You make it impossible to reach someone."
Pros: "Excelente disposicion y manejo de situaciones de la tripulación. El vuelo fue excelente"
Cons: "El despegue se atrasó unos 20 minutos, no funcionaba el centro de entretenimiento (que fue anunciado) y pese a que eran las 6.3 am no nos convidaton ni una galletita"
Cons: "Segunda vez en una semana que me mojan , me derramaron cafe el vuelo anterior y hoy jugo de naranja. El espacio es muy pequeño y chocan los brazos cuando ofrecen bebida ; o el de adelante se mueve y bota todo encima ... un desastre, cero comodidad , la silla más dura que nunca y el espacio para las piernas, o sea, yo mido 1.74 y voy justa, que será para el resto de la población.. no por incluir una fila más hagan que todos vayamos incómodos ; y de la tripulación, nada que decir, solo me pasaron servilletas y me desearon suerte .. me gustaría algún tipo de compensación, porque , para más remate, llegamos más tarde de lo estimado."
Pros: "Personal on board is always great in LATAM"
Cons: "Personal at gate always suckin LATAM They lie in order to push their policies"
Pros: "Priority boarding."
Cons: "No airline lounge."
Pros: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."
Cons: "My original flight was supposed to land at 8:55pm but I was notified that it had been changed to land closer to midnight which was a problem because my hotel closed at midnight. After talking to the customer service agent at the airport he told me the reason my flight had changed was because my original airplane was flying out of another airport and the only way to make the flight that I had booked was to take a cab ride to the other airport. What he didn't explain was that its a 45+ minute drive between the two airports and I only had about 1.5 hours to get my bag, get on the taxi, check in at the other airport, clear security AND customs. Somehow by the grace of god it all came together but it was certainly a harrowing experience, not to mention the $45 I lost in cab fares. I cannot recommend LAN/LATAM."
Pros: "Dreamliner was great for our 11 hour flight to santiago"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Cons: "The ground personne in Iguazul were terrific. Flight got cancelled after check in. We were in waiting area. Staff remembered who we were, found us, had us hurry bavk to check-in. Got our luggage, got it retagged, and got us on another flight leaving almost immediately. We got to BA with no problems as did our luggage. Yay for your smart, resourceful, thoughtful and efficient ground crew in Iguazu. They deserve a special thanks."
Pros: "Friendly staff"
Cons: "Delayed disembarking"
Pros: "How it moved"
Cons: "That it didn't move too much."
Pros: "Super comfortable seats. First time i've ever been able to sleep on airplane seats because the seats go far enough back that you don't fall over sideways when you sleep. Food was great. The service was wonderful. The airplanes are new, with new technology"
Pros: "Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno."
Pros: "Very professional crew. Not a stressful flight. Great fare to Lima, Peru. Definitely will use again."
Cons: "The seats are not the most comfortable. Durable for 7 hours."
Pros: "Service was prompt, smooth boarding and the aircraft was modern. there was an entertainment option if you had downloaded their app before the flight - I hadn't downloaded it, so can't comment on the entertainment. Other than that - all in all great service."
Cons: "Snacks were crackers and 2 sweet biscuits. Would have been nice to have had something a little more savoury, but this is realistically already more than I would expect from European carriers, so can't complain."
Pros: "The flight was great. In flight entertainment through idevice"
Pros: "Smooth ride after boarding, easy to find seats, not an issue"
Cons: "No snacks or anything - boarding took long, they had the passengers line up and then after 15 mins tell us to sit for 15 mins because of something with the plane. I requested a seat but was placed in another seat in a different row and number."
Pros: "Good snack box and drink service. Seats were comfortable."
Cons: "The flight started boarding 30 minutes late."
Pros: "Excellent service. Short flight, arriving in time."
Cons: "After a 2 hour check in line in the airport lobby, we ran to the gate, only for there to be absolutely no info available. Flight was then cancelled, 2 hours later. Re booking was an absolute nightmare. I will never fly LAN airlines again."
Pros: "Service by the flight attendants."
Pros: "Service overall is correct. Plane is clean. Check in is good."
Cons: "They changed the departure gate after i have checked in and there was no anouncement. Almost missed the plane."
Pros: "Movies app. Chers are nice and cozy"
The flight was super packed and most of us had to put our carry on on a overhead department that was extremally far from where we were sitting and on top of that, there was no Wi-Fi through the whole flight on a 8h flight and I had a work deadline to work on.
They lost my luggage on this last flight, so I'm still waiting for their updates two days after that.
I was forced to fly on Copa rather than Avianca because they did not have any other flights to Bogotá. How is it possible that a Colombian airline could not offer another flight to the capital city of Colombia? Ridiculous
Cons: "I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!"
Cons: "Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately."
Cons: "No masks. I didn't like it."
Pros: "Very easy process of boarding, flight and leaving the plane."
Cons: "Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks."
Pros: "Did us a favor and made check in in the counter"
Cons: "Food was pretty basic....no entertainment whatsoever kids were desperate"
Cons: "food, entertainment"
Pros: "O lanche foi diferente do habitual e bom."
Pros: "O lanche não foi Mãe Terra e isso é muito bom."
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Cons: "The flght was delayed"
Pros: "time was OK"
Cons: "Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin."
Cons: "Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights."
Pros: "Buen servicio en gral."
Cons: "Si. Podría haber entretenimiento a bordo."
Pros: "Airport attendant spoke English well and it was easy to understand instructions and updates. Courteous and patient."
Cons: "nothing crosses my mind now."
Pros: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Cons: "Food! Being a International flight they could serve better food.. they served a cold cheese/ham sandwich.."
Pros: "On time Had a hard time trying to check in online. Crew was extremely helpful"
Pros: "Pessoas super simpáticas e atenciosas. Assento com muito espaço para as pernas (eu estava na fileira com a porta de emergência)."
Cons: "Houve um atraso grande na saída. O tempo para a minha conexão no Rio ficou curto, então não consegui jantar no aeroporto."
Pros: "Crew was very kind and attentative."
Cons: "Seats were not comfortable and didn't recline much."
Pros: "Great comfortable seats."
Cons: "Este vôo tem atrasado sempre."
Cons: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Pros: "Fast flight"
Cons: "Always delayed with no information as to when it might be departing."
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase."
Cons: "Seriously, a sandwich and some indistinguishable "dessert". Honestly, I can't tell you what the 2nd item was on the try, even after trying it. I get that the flight was only 3 hours long, but a sandwich is not dinner. And, it tasted horrible. I took 3 bites and couldn't stomach the rest. It was laughable that they offered wine with it. Had I realized this was the option, I would have brought my own food. My husband, who eats literally everything, couldn't even eat it, and it was a cheese sandwich. How hard is it to make a bad cheese sandwich? Well, apparently, GOL knows how to do it."
Cons: "Extremely cramped. They ran out of certain drinks. Confusing boarding."
Pros: "V confusing to find the gate - signs not updated and total madness when we got there as many flights delayed"
Pros: "No horário... bagagens já estavam na esteira quando chegamos"
Pros: "The airplanee accommodations are comfortable and the service was very good."
Cons: "3 hours delay"
Pros: "I’m time quick to board food and drinks free"
Pros: "On time and great customer service"
Pros: "Las instalaciones en perfecto estado todo en funcionamiento"
Cons: "Los sobrecargo un poco antipáticos deberían de colocar más aeromozas"
Pros: "Didn’t have to pay more for the exit row!!!"
Cons: "Me gustaría que además de portugués e inglés, se hablara español, tener en cuenta que sale de Buenos Aires"
Cons: "Old plane. One hour of delay. No one explain the reason"
Pros: "We lived in Brazil 4years ago. The airport experience was miserable. Today I lived the dream. I booked online without a cpf onKayak. Got to the airport early...honored my Delta status seamlessly. Changed my flight easily. No arguments over baggage fees and delta status. GOL rocked it today!"
Pros: "Clean aircraft and courteous crew"
Cons: "Did not like being bussed to the aircraft"
Cons: "Gol decided to charge 35 Reals for each checked baggage. As a result most passengers do not check their bagagge and the crew has to do tetris during 20 minutes in order to accomodate all on-board items. This produces tension among passangers and the crew."
Pros: "A equipe de bordo agradável, mas o check-in pessimo"
Pros: "On time, good service, comfortable plane."
Pros: "On time and the flight wasn't cancled like their partner airline."
Pros: "Early departure and comfort and friendliness"
Pros: "Arrived earlier than scheduled"