The staff was fine in the fly, but to do check in was very poor the service.
Nothing that I like. Old plan.. old seats without maintenance. The recline seat in front of me (my was 10F) was 3 inches before my nose. It was not enough space to keep cell phone in hands. Even before landing the cruel does not pay attention to it. The worst flight of my life.
Booked my seat several weeks before and they changed it without consulting me to sit a whole family in the row sending me 15 rows to the back side, not caring if i have a short connection or any other urgent issue. The land crew made some silly excuse of a need to balance the plane because of the few passengers of the flight. Being a priority passenger it felt really a rude and careless attention from the airline
Friendly stuff , enough leg room in economy class, very efficient boarding and take off on time. There is no place to charge devices and movie collection is not to my taste. 9 hours of flight went very easy.
Very comfortable aircraft, plenty of room in the budget class. Especially liked 2 rows on each side with a 2-sitters. Staff is helpful and friendly. Food was actually very tasty. Negative- no self service electronic check-in counters which make the line much longer than could have been otherwise; outdated entertainment screens with limited choice of movies . Otherwise our experience was very pleasant and 9 hours passed without difficulty
They landed on the correct airport-no last minutes changes. Often times you hear of flight going to EZE but being diverted while on the air to AEP. It was crucial I landed in EZE as my international flight our of Argentina was taking off in 4 hours in EZE. Managed to do so and spare time to enjoy a coffee.
Old Plane with a broken seat. No food on the plane
Luggage is limited and the process for payment is convoluted. The crew is racist. Questioned why we were in upper class
My flight was cancelled over technical issues. They moved passengers to other flight that departed a few hours after mine. They left us for the 330 am flight (the original flight was 19:40). We went down the tiny Salta airport to grab dinner and suddenly they fixed the original flight and left, and never told us or made the announcement. It´s a really small airport, they could´ve looked for us, but didn´t. The flight took f with 8 passengers. And we got home after 6 am
There is no phone charging port on the plane. The infotainment system screen is small. The seats are very uncomfortable.
This is speaking of the original flight leaving on April 30th(DL 1957) not the rebooked the following morning DL 9887. On April 30th, it was unusually crowded at Sangster International Airport (MBJ) the morning my mother and I arrived for our flight. She had to exceedingly long time for a wheelchair, once a wheelchair attendant arrived to take us to thru immigration and security then to go to gate the flight was boarding. We stayed on board for 3 1/2 hrs until the flight crew notified the passengers that flight indefinitely delayed so we had to stay by gate area. Before that my mom had to wait an additional 20-30 mins to deboard the plane. Was given food vouchers, by the time I came back the gate agents said the flight was gonna to reboard, so all the wheelchair passengers lined up. We waited an additional 45 mins, while I received a notification from kayak that the flight was cancelled. And on my delta app updated that flight was being detoured to Miami then from Miami back to JFK. We boarded the plane started to eat, then the flight crew notified us the flight was indeed being detoured & that how come the gate agents didn’t notified the passengers. We stayed on board for another 30-40 mins then was told by the captain that they tried all avenues to get the passengers back to JFK but the crew couldn’t continue the journey and the flight was cancelled. So we deboarded the plane again. Was told that we were going to be setup in hotels for the night. The hotel that we setup to go to wasn’t suitable for my mother’s needs and requested one nearby we were located in Jamaica. So any we had called a taxi to come to take us back where we stayed in Jamaica, that we had to pay out of own pockets.
Delayed take-off. Very small plane so very scary with lots of bumps during the flight. Would never fly Delta on short flights in small 80 seaters plane again! Felt relieved when landed.
third trip overseas with delta recently where the TV did not work- not acceptable for a 8 hour flight! your food really has declined crew great and I am loyal to delta
The plane was old with small storage areas that had problems closing/latching and not enough storage for everyone, and worn, damaged seats. Service was great but feel a little unsafe on such well used planes.
Great staff. Wifi is terrible. Signing up for skylines is a painstaking process. Had to call customer service just to get my flight itinerary and confirmation sent to me. Consistent delays. A well staffed company that is run so poorly. Upper management needs to be renewed.
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
Everything was ok!! Just bags came up a little be late.
Tasty snacks. On-time departure and early arrival. Luggage arrived quickly at the carrousel. The only negative was a man behind us that was heavily inebriated. He was served 3 double drinks during the flight. There was no telling how much he had before the flight. He was so out of it that he spilled a drink and broke the heavy liquor glass on the floor. I don't believe he should have been served so much alcohol on a two-hour flight.
It was terrible, I sat next to a person with a cat, I'm allergic to animal dander, my discomfort was extreme
I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
I travel often with LATAM, it never disappoints me. The service is great, nice crew, latest and some classic movies. I got 3 small meals, cannot complaint. I’ll definitely travel again with them.
Delta has an outstanding service. They are courteous and punctual most of the time. The flight departed a half hour late but we arrived 15 minutes early.
Not sure why there are so many security checks at this airport. Consistently annoying showing passport over and over, checking carryons at gate all the while trying to make tight connection. Basically it was uncomfortable crowded cabin with meidiocre service
Plane never left the ground. Mech issues - entire trip was rerouted through united.
They didi not provide wheelchair though we had requested. We had to run around for 40 minutes and arrange it from the airport!
Everything was good except the check in. Could not do it online neither on the machines in the airport. Needed special assistance from the airline desk clerk
No entertainment but not expected. Unless you are referring to monitor that you can use. Then Al, was fine on all flights.
Friendly staff, It was the first flight out for our plane, so had to be deiced from the frost. Only delayed a few minutes,
Staff encountered friendly and helpful. Flight delayed 1 hour due to mechanical issue, but made it through Atlanta immkgration and security in plenty of time,
Basic experience, we were delayed causing less time to enjoy our destination and on the way back, we boarded when the flight should have been taking off.
Paid $35 and not able to access the internet at all.
Boarding took forever, the plane was cramped and cold, and the seatbelt song came on constantly throughout the red eye flight with a loud pre-recorded message playing each time
Cabin felt crammed Snacks are lame But crew was super efficient getting us out on time despite delay
Flight was delayed bc of mechanical issue. New plane had different configuration so some seats had to be switched. They called all passengers who needed new boarding cards. They did not call us so we thought our seats were the same and fine. When we boarded they informed us our receipts had changed and we are now all sitting separate and in the back row. Both my daughters had meltdowns and started to cry and once we got on the flight, we figured out how we could sit closer to each other, but this was very upsetting.
You ant watch TV if you don't have a device, the seats have more space, and the snacks are different.
Flight was empty so had a whole row to myself. Still had to wait to get the bag due to the negligence at Palm Springs departure.
Amazingly comfy flight - I had upgraded for a reasonable price and it was worth it. The food also was good.
Random carry-on baggage inspection before boarding for NO REASON. The crew kept talking loudly the entire time, making it impossible to rest. When I asked the crew for something, they said they would come back later but never did. It was an EXTREMELY UNPLEASANT and UNCOMFORTABLE flight.
The service could have been better and the food was bad
Only thing that I liked it that I got to my destination safely, otherwise American Airlines stinks.
A few years ago long flights 6 hours or so used to have video screens and they offered ear phones. The food cart used to come and drinks. Now absolutely nothing. Avianca is as bad as Spirit Airlines. Avianca will now be my last choice when booking my next flight.
Terrible, We had to stay in Bogota for two days due to weather but the airline did not provide for the same day flight. Only two days later
Purchased a business class ticket and got a economy seat with center seat blocked they call it business. 3100usd ticket on a flight where economy costs 500usd The biggest scam insult have had on a regular airline. Avianca should be in the low cost category and kicked out of Star Alliance. I want the difference to be credited. Ets see what Avianca does. No reply so far. Avianca = low cost airline. Beware
Excellent flight and one of the smoothest landing I’ve ever experienced
Lounge for business was closed. Boarding was rush and stand by. Seat for business is just the middle seat blocked and some more leg room.
Flew with our two children. Paid $380 to check two bags (one was overweight). They then left the bags behind on Sunday, December 21st, with all our family’s clothes and family Christmas presents. When we arrived at our destination they told us the bags had not arrived, and they thought (but didn’t know) they were still in Boston, but that there’d be a flight the next day and the bags would arrive the next day. The next day we found out there was no flight, now we’re hoping we get our bags before we fly back out. Meanwhile, trying to get any engagement or accurate information is a waste of time. The folks at the call center are just gatekeepers, who can’t connect with any departments that actually do things to solve a problem. Getting information is made deliberately difficult. My biggest regret is that I’ve had a number of awful experiences with Avianca traveling between the US and Colombia, and still let myself get suckered into buying these tickets because the schedule was great. Never again.
We were not aware carry-on bags cost extra until we arrived at the airport so, we were charged $240.00 for two small carry- on bags! There was a substantial fee for drinks and snacks. No wifi, or other entertainment was available. Waiting areas were crowded and uncomfortable.
Overpriced checked bag price of $120 and they charge you for carryon if the size is not minimal of $120.
Boarding, crew and food. Seats are too small Love Avianca
Felt very cramped in the back of plane. There was an hour delay for take off sitting on the runway, but we did arrive on time. They charge $120 for carry on bag and backpack at the airport its ridiculous.
