I enjoyed the on-flight staff, they had a really good sense of humor about them and made the experience better.
The drinks were okay, but the food was not very good. Also, the boarding of the plane was absolutely awful. There was little to no organization and coordination of the people to get everyone in and out of the plane in time.
Will send email re all the problems encountered . Never did make flight and Turkish Airline counter was shut down when I attempted to reschedule the flight....no telephone number listed on E ticket confirmation, Tam Linhas Aereas counter personnel were unable to assist with issue. Overall, totally dissatisfied ....felt that I was hung out to dry in at the Buenos Aires Airport!
The cabin was extremely and uncomfortably warm and the air was so horribly dry that my nose started to hurt and my throat became so dry that I could not swallow. I will never fly Azul again.
English from anonouncing steward was impossible to understand so all directions were lost. Had no idea what was going on as far as where the bus was taking us and where our next gate was and no one to help direct us in the right direction. Board in the airport was very confusing. Also I had trouble on my flight going to buenos aires, they said my reciprocity fee was not matching so they let the plane leave only for me to prove it was a match and for argentine immigration to say just to let me go. Not impressed by tam employees. JFK checked my paperwork before I left and they held me back from the plane in Brazil no apology and were arrogant enough to say I was lucky bc I was not being charged to change my flight.
However I feel the need to share that the lid of one of the lights fell off and hit my girlfriend on her nose while she was asleep hurting her instantly. I understand that it was an accident, but nobody takes responsibility for it.
When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day
in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?
The show playing on the TV was hilarious and kept my 3 small kids entertained even without the headphones. It was some candid camera type show called I think, Just Kidding.
The little sandwich provided was pretty bad. No flavor, soggy bread.
Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me
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