I really liked how clean and spacious the airplane cabin was, and how friendly and professional the staff were
Food could be less bread more healthy food (vegetables, super food, fruits, natural juice) specially in these times if we really care about passengers.
Pros: "I got home"
Cons: "Boarding experience for star alliance gold members Give something to eat! Your lounge areas don’t provide any real food. Just some crackers w/ the worst coffee ever. Maybe I won’t fly again with copa"
Pros: "Comfortable chair"
Cons: "They didn’t finish the in flight service supposedly due to turbulence but the plane was actually fine"
Pros: "Better entertaining sistem"
Cons: "Better entertaining sistem"
Pros: "On time"
Cons: "Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that."
Pros: "Even on a short flight, food was provided."
Cons: "Waiting area before boarding was too crowded."
Cons: "They had to change the plane we took on the flight which left several people without a seat. We made it on, only because we were traveling with a baby otherwise it would have added to an already awful travel day."
Cons: "Entertainment options like a Movie"
Pros: "We waited o9ver 1/2 hours so our flight was ;35 minutes late arriving in Medellin."
Cons: "Change flight without notifying me"
Pros: "Flight was long, but food came early and often."
Cons: "I would like a little more leg room."
Pros: "Panama uses American dollars so no need to get extra cash to use during layover. The flights are always quick out of Panama."
Pros: "The flight from Rio to Panama was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Cons: "The plane was delay"
Pros: "Service is awesome, plus the amenities are great; food, drinks, TV."
Pros: "Convenience, price , service"
Cons: "Late take off but it was not the airlines fall , Captain apologized many times"
Cons: "Crew members were rude. Refused to help me with my carry on and were rude about me needing to learn how to take my own stuff down from the overhead bin (i am a short person, so naturally i cannot reach the overhead bin and pull out my bag). Complained among each other (in front of the rest of the passengers) about people asking thrm for help."
Pros: "Crew was great, food was good, legroom ample in economy. Great value."
Cons: "Entertainment system was good, but move selection a bit limited."
Pros: "I like the fact the there was a entertainment system for each passenger."
Cons: "I didnt like that the airplane was small for a international flight, also didnt like that the aircraft did not have wifi."
Cons: "Flight delayed 2 hrs, no details on change of gate, not listed on screens around airport and then over sold and two people had to get off. Absolute shambles"
Pros: "I've never had a flight that was late with Copa."
Pros: "Flight time didn’t feel long at all. Great service"
Pros: "But... when I purchased a tkt online. For some reason the name on last ticket I purchased was on the next COPA ticket. A 300.00 purchase. Because COPA does not change ticket holders names it was a total loss. I bought the ticket for a student in Cali to come and meet me in Panama City I couldn't afford to buy a second ticket so Victor stayed home. Every other Airline charges a minimal fee to make changes on a ticket so now there is a credit at Copa Airlines for a person that will never ever use it.... such a waste of time and money. Barb Langman from Lafleche Saskatchewan Canada"
Pros: "The service wheelchair for old people is very good. All time took care at my mom tks."
Cons: "Our flight was cancelled minutes within booking but still charged to our credit card for 10 days, meaning we never actually made it to rio and lost our deposit on our hostel."
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Pros: "Poder dormir tranquilo porque habíamos dormido en el suelo por haber perdido el vuelo anterior, y esperar el que nos consiguió el counter de Copa, diciéndonos: "lo único que puedo hacer es no cobrarles el nuevo pasaje""
Cons: "Haber perdido el vuelo por culpa de Copa y por haber incomodado a 2 personas de edad ( mi esposa de 68 y yo de 72), sintiéndonos degradados de tener que dormir en el suelo por ser 1a vez de estar en Panamá y no disponer de dinero extra para un hotelucho."
Cons: "Copa airlines lost my baggage for 6 days. I had xmas presents and all my belongings since I did not travel with a carry on. They did not communicate with my until day 5 to tell me where the bag was. It pretty much ruined my short trip that I get to have once a year with my family."
Cons: "bad web site lost luggage stolen items from luggage no option to wrap my luggage in plastic unfriendly staff late flight and take off"
Pros: "Service, is great the staffing very courteous and polite."
Cons: "Space, entertainments and other passengers behavior. Nothing that really can be controlled by your services."
Cons: "The crew was very bad serving at first class. I don’t imaging how would be traveling in economic. Some gay call “RAFAEL”"
Pros: "Clean, new airplane"
Cons: "The business class seats and service were simple and basic"
Pros: "Excelente la aerolinea COPA y muy buenos precios"
Pros: "Service, flight"
Cons: "No a decent diner served"
Pros: "Most of the Ticket/gate staff were kind"
Cons: "Flight cancelled and did not staff reticketing personnel adequately- people waited more than six hours on line m, being helped by only two agents Stupid and ridiculous"
Pros: "The flight was on time"
Cons: "Again, I ended in a middle seat. Your web site does not allow to select seats ahead of time. I will select another service next time."
Pros: "After I missed my flight I was greatly helped by a transfer agent named, Ana Raquel. She did everything she could to help me as they arranged to get me on the next flight and as I waited and boarded. The other agent serving at that same desk also helped. I am sorry I did not get her name. No one could have been nicer than Ana was to me."
Cons: "When I arrived in Panama my boarding pass said the flight from Panama to Quito was leaving from Gate 20. I checked with the departure information and did not see Quito on the list. I made the mistake of not checking the time. And therefore waited and waited at gate 20 for the flight to Panama which by that time I had missed. And saw later that the gate had been changed at the last to Gate 24. I thought it would have been nice if Copa could have posted the change at Gate 20 . I would not have missed the flight."
Pros: "Food, short length of flight"
Cons: "Colombian customs forms were only in Spanish; would've helped if crew offered assistance to those who needed some help w translation"
Pros: "Tiny chairs"
Cons: "Tiny chairs"
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline and there is almost no entertainment."
Pros: "Crew was very supportive. My son went to eat , but distance to food court was very far. It took him a long time to order , and almost missed our flight."
Pros: "One of your crew members went above and beyond to help a family that was sitting next to me. That kind if service was unexpected and a huge help to the family. We were all impressed. They were all very cordial and polite."
Cons: "from Panama to Medellin they could not regulate air temp, hot, cold hot cold.."
Pros: "Flight on time and crew with an excellent service level"
Cons: "The check-in process is not that easy, and impossible to make from a Smartphone or a Tablet"
Simple but they should allow more weight on bags
Nothing can be liked, flight delayed, moved around all of us, sat on runway for hours.
Nothing could’ve been better
booked a reservation with expedia and it should included 1 lugague and we end up paying $79.00 per bag because all the crew can say. "IS YOUR PROBLEM NOT MINE"
The flight was delayed for 4 hours due to a mechanical issue they ought to have been inspected before we all boarded. Finally boarding 4 hours later, we missed our connecting flights and didn’t arrive at final destination till 10PM after starting our travel close to 2AM
Pros: "I got front seats"
Cons: "Flight was delayed!"
Cons: "The flight was maybe a third full. I got a window seat The middle seat and isle seat next to me became occupied by 2 extremely obese passengers. We are in a pandemic! The person next to me was partially in my seat. So much for following the COVID 19 guidelines"
Cons: "Be on time"
Pros: "crew was very pleasant"
Cons: "seating pricing"
Cons: "Costumer service, they didn’t give me boarding pass because 10 dollars wasn’t charged for the boarding pass where I have money in my account and you guys charged me full 109$ and they won’t refund or cancel, iam very disappointed and will not use you guys and think it’s scam"
Pros: "the price was reasonable;"
Cons: "inclusion of bags in price; more space between seats; reclining seats;"
Pros: "Online tickets, check-in, security, boarding and flight were as expected and much better than two years ago. Comfort is low."
Cons: "Not company fault at all that the flight was very uncomfortable because of unbelievable noise from passengers . Adults were talking in full voice and screaming, lots of kids screaming and crying, pushing your chair in the back... I am flying very often and the first time the passengers behaved this way"
Pros: "clean plane, comfortable seats"
Cons: "being charged $50 for baggage"
Cons: "Spirit offers the worst service there is I arrived 1 hour earlier to the flight they wouldn't take my luggage had to purchase my ticket through another airline"
Cons: "The worst experience in my life, I showed up a hour early, only 2 kiosks that work to check in. The rude lady directed me out of line to use the kiosk again instead checking me in, so I couldn't miss my flight. You could obviously tell it was my first time. So I missed my FIRST flight for my 30th birthday. Their only rebuttal to my dilemma was "you should have show up 2 hours early". A horrible experience I will never forget. The human that don't display common courtesy for his or her fellow man should be replaced by robots. I would gladly pay double for my next flight than to EVER use Spirit again."
Pros: "Couldn’t enjoy the flight"
Cons: "I wish I could have enjoyed my flight with my family. Leaving for a wake, and now I’m stuck behind . Attempted to fix or get another flight , and customer service through spirit air and kayak was poor."
Cons: "Not enough personal space for each person. Very crowded seats and no proper support for your back ."
Pros: "Comftable flight on time"
Cons: "Paying 55.00 last min. For carry on."
Pros: "Was not aware that there was a 59$ charge for carry on. It was not made clear when I purchased the ticket. I would have packed differently. And I wouldn't have spent the first hour annoyed Otherwise the attendants were nice And what is up with the 3$ charge for water"
Pros: "The price of my ticket"
Cons: "There was no room at all to be comfortable"
Pros: "It was a good flight. Flight attendants were very nice and funny and we got back home earlier than expected."
Cons: "How much more expensive it was than other airlines. It was my first time booking a flight by myself and I felt the bags we're ridiculously expensive. I know other airlines are cheaper for bags and you get free snacks and drinks and a free carry on through Delta so I will be flying Delta next time. The over all flight was good and I'm thankful the crew was nice and the pilot for getting us there safe!"
Pros: "I have to say that I will be flying with Spirit again. You just can't beat those prices!"
Pros: "On time flight"
Pros: "I think the most entertaining part of our flight was the flight attendent. I don't know her name but she was hilarious and kept the flight fun. I personally do not like flying but I must say I enjoyed this flight."
Cons: "For such an expensive ticket, the dissapointment of the flight getting cancelled is real.."
Pros: "Plane was brand new, spotless. Staff were great. Love the quick boarding."
Cons: "Computer assigned me seat 31D from O'Hare to LaGuardia morning of 5/30), which was so far back I felt like I was riding on the tail. There was no window, and no one ahead of me had their shades open, so I felt like I was in a flying MRI. I know it's not your fault, but I have to dish about something."
Pros: "Hard to name anything"
Cons: "almost everything. Very uncomfortable seats! Especially, was shocked by not giving me even water during long flight unless I pay money"
Pros: "Clean,helpful ,clear,honest,loved the price"
Cons: "I didn't like the up charge for ABSOLUTELY everything.I felt like I should have brought my own seat. Pay for water,really?"
Cons: "I didn't receive the changes and updates until hours after my plane had landed"
Cons: "Seats are painful ? Yes"
Cons: "I was charged $65 for my carry on, which I have never had to pay for in the past with Spirit. I was treated very poorly by the Spirit employees. I will not be flying on Spirit any more."
Cons: "No food. Very uncomfortable. No entertainment. Overall one of the worst flights I've ever taken."
Pros: "I liked the price :)"
Cons: "Everything is ok, at just over 100 USD I'll fly strapped to the wing."
Pros: "The crew was very kind"
Cons: "The simple fact is that, besides the $55 carry on fee, there is a much greater cost to such cheap flights. That comes in the overall experience. I arrived early to the airport, as recommended, to find no one working at the Spirit desk. They told one man to come back later. Also, the airline is often pushed into a tiny terminal with far too many people. It felt congested in the terminal and plane. The crew was quite kind; I am surprised they haven't left the airline. All to say: there is a very real cost to such cheap flights; do not underestimate it."
Cons: "My/our connecting flight was diverted to serve other passengers & we had to wait for a long time for a connection. That was in Fort lauderdale/TX. Change of culture is needed for you."
Pros: "I like the base pricing of Spirit flights."
Cons: "The bag drop process at any airport that Spirit is affiliated with is ATROCIOUS. The point of paying for your bags online and taking them to simply be dropped off is hampered by a process that caters to not only dropping off your bag, but dealing with customer service issues as well. It should not take over 1 hour to drop your bag. It is simply unacceptable."
Pros: "Flight was smooth...very little turbulence."
Cons: "My little carryon cost $55. The seats do not recline. Some of the crew were rude!"
Pros: "they dont give us any info we boarded and then were sent off the plane. no explanation no nothing. its ok to have problems. it is not ok to have staff who cant deliver an answer for whats going on."
Pros: "I am very upset because spirit frames passengers after charging less ticket price and more for carryon bag."
Cons: "Sprit airline is total cheat after check in at gate they charged 100$ for very very small carryon . Never heard to pay for carryon more then the ticket itself I want my 100$ back from Spirit airline."
Cons: "No TSA pre-check, desorganized and absurd line to check-in"
Cons: "Flight was delayed by 3 hrs. And the response and attitude from the staff towards the issue was just unacceptable. "I don't know when you will get there, she says, your only alternative is to get your money back and go make the customer service line" -_-"
Cons: "Long check-in lines"
Pros: "I got my entertainment from all the Nacional soccer fans. Otherwise, there was none."
Cons: "As someone who's 6'6", the seats, even in the evacuation aisles, just don't have enough width. Also the seats don't recline at all."
Pros: "Earlier flight cancellation, so I don't know."
Pros: "The international flight had a slightly more comfortable cabin, but still below the level of comfort I am accustomed to on every other airline Ive flown with."
Cons: "Still upset from the first flight, but this one was a little bit better. The seats still didnt recline, there was no radio or anything. They did have seat back pockets and bigger tray tables. Overall I will never fly spirit airlines again."
Cons: "Hidden costs, uncomfortable or dirty seats"