Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Cons: "Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day"
Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Pros: "I got a free coffee in the terminal which was pretty cool. I definitely needed it. And I've never seen a plane with TV channels. I liked that alot."
Cons: "Nothing I can think of"
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Pros: "Crew was very pleasant and flight was on time."
Cons: "The tray tables were all broken and hinging in my row. The aux port for headphones needs to be updated to support new types of headphones, like Bluetooth or lightning connection."
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Pros: "It was my first experience & I couldn’t had enjoyed it more ! Words can’t explain"
Cons: "Nothing everything was great"
Cons: "Two hour delay between boarding and then sitting on the runway."
Delta airlines charge $ 30,oo US DOLLARS for the check in for a suitcase in the baggage hold
Pros: "Super friendly crew they were not mask Nazis it was nice"
Cons: "Super friendly crew they were not mask Nazis it was nice"
Cons: "Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts"
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Pros: "No middle searing."
Cons: "The tv did not work. The temperature was hot the whole flight. No airflow."
Pros: "Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!"
Cons: "Absolutely nothing. I’m going to join the miles points with Delta."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Pros: "Copa was convenient and easy. Very easy boarding process and I appreciated the day flight."
Cons: "This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors."
Pros: "It was an excellent trip, but the entertainment needs to be improved."
Cons: "More options on entertainment, needs variety."
Cons: "The seats are very uncomfortable but other than that it was wonderful!"
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Pros: "Comfortable chair"
Cons: "They didn’t finish the in flight service supposedly due to turbulence but the plane was actually fine"
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Cons: "They tend to be very sensationalist with the people sitting on the exit road. It would be nice to have some food for the people that are vegetarian, something; just don’t ignore them and continue walking. This happened in both flights. Not even chips. Nothing."
Pros: "Boarding & disembarking were super efficient, captain was very communicative, plane cabin was clean"
Cons: "The flight attendants were competent, but not friendly at all on my first flight or connecting flight."
Pros: "On time"
Cons: "Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that."
Pros: "Crew"
Cons: "It was delayed and it did not have any entertainment, seats were uncomfortable"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Pros: "Absolutely nothing"
Cons: "Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices."
Pros: "Still waiting for the last flight that they had to put us on."
Cons: "No way to make a right connection In Bogotá and better customer service"
Pros: "The attention of the staff and punctuality at the departures"
Cons: "The food"
Pros: "The crew is busy so that she might forget the request."
Cons: "Maybe more person."
Cons: "Honestly everything was perfect transportation wise. The only issue I had was that my bag was broken in the process. The strap was almost ripped completely off and it made the rest of my trip a little inconvenient because I had to catch more flights and I had to check my bag. This made hard for me."
Pros: "Crew was awful. Did not let me board because I was sick."
Cons: "The flight was half full and they would not allow those of us in full aisles to move to other open seats"
Pros: "The crew was welcoming, pleasant, and helpful. The seats came with a nice amount of leg room which made the ride more comfortable. Also there were many entertainment options; new movies, music, and games. Really pleased with the flight!"
Cons: "Nothing comes to mind, great flight!"
Cons: "Very impressed with Avianca. They have food and free movies/TV on board and a plug for my phone to charge. Boarding was a little crazy since the area was so small and hard to tell where the line was but overall great compared to American Airlines"
Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Pros: "The crew was very professional and we the customers were very happy to have this team"
Cons: "None it was a great flight"
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."
Pros: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."