The flight was on time. We encountered turbulence along the way but the pilot was always informing us of what was going on. The flight attendants were very nice.
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
Pros: "The plane was clean"
Cons: "More spacing with the whole Covid-19 thing going on"
Pros: "Great crew, very efficient"
Cons: "More luggage space and plugs on the plane to charge devices"
Pros: "The flight attendants were absolutely incredible. One of the best crews I've ever flown with."
Cons: "The checkin in LAX airport was confusing. We didn't need visas to travel, but the lady insisted that we needed. An AA supervisor had to intervene to check us in."
Pros: "The crew was friendly indeed."
Cons: "I was really surprised that there was a gate change that made the flight depart from a whole different part of the airport. I was sitting right there and didn't notice it but thankfully I had enough time to get to the different gate."
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Cons: "Personal monitors. Free food."
Pros: "The flight was delayed by 5 hours! I had to rebook my connecting. Everything else was lacklustre at best"
Cons: "being on time"
Pros: "The crew was nice, although they were not able to relocate me."
Cons: "The space was too crowded. Not much leg room and its such a long flight to have so little space. My flight was also delayed."
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Cons: "Make the chairs more comfortable. Also I would rather buy good food not eat cookies."
Pros: "Crew onboard was nice and helpful"
Cons: "No power outlets at my seat meant that my purchase of internet was pointless after my computer died and I couldn’t recharge it. My bag was checked despite being a priority Gold customer even though I pleaded with them to let me take my bag on board. When I got to my seat, there was plenty of room"
Pros: "Early arrival and free upgrade!"
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Cons: "Getting canned and moved to a flight that is five hours later"
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Cons: "Everything was great"
Cons: "Could have been given more snacks for 3 hr flight"
Pros: "Flight was on time."
Cons: "Awful, dirty, tiny plane with no amenities."
Pros: "Super smooth flight that arrived on time. Nice crew."
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "Only about 20 people on board did not have follow up connection flights. My flight going to Rome was also delayed by a half an hour. TBH I don't recall being on a AA flight that ever left on schedule."
Pros: "Meals and service were very good."
Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
Cons: "Didnt like the food or the movie selections"
Cons: "second security check at gate where they wouldn't allow me to bring water even though I was sick and bought it after 1st security also threw away my lotion that had gotten through first security"
Cons: "Missed first connecting flight because American Airlines wouldn't allow me to check in online due to having a toddler in my party. Had to pay for next day transfer. $240 a person. Will never use American Airlines again!"
Cons: "Passengers too crammed in closer together."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "Pretty much everything"
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Cons: "Delayed for 4 hours"
Cons: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"
Cons: "Our 10:40AM flight got cancelled. We had to wait in line until 1AM with regular check-ins to rebook for 8:40AM. When we made it to the airport again after limited sleep, that flight also got cancelled. We bought a ticket with LATAM which was a breeze. Throughout the following week, we tried calling them numerous times to have them tell us we had to loose yet more time by having to go to their Cusco office... but they couldn't resolve the issue either. We had to escalate this over the phone from their office so they would issue us a flight back to Lima at no charge to us. Now, I can only hope that they will honor this ticket but I'm not expecting much."
Pros: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Cons: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Pros: "Plane was ancient"
Pros: "nothing really good to say"
Cons: "American airline is late most times. I don't really like flight attendants on AA flights. Not polite. I only fly just because it was available I"
Pros: "I don't know what they've done, but I thought it was an awesome flight. I had plenty of leg room, seat recline wasn't pretty decent, and the meals were good. All but one flight attendant was super friendly. I've never thought much of American, but after this flight my opinion has changed."
Cons: "The selection of beer is the worst. THE WORST."
Cons: "We waited on tarmac to depart from San Jose Cabo because of an AA paperwork screw up! Tower didn't have same flight info as pilot. The pilot apologized and crew was nice - but I missed my next flight and the replacement flight was delayed 2 hours. Bummer of a way to end an amazing vacation!!"
Pros: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
Cons: "it was really bumpy"
Cons: "1 1/2 hour delay waiting for another plane was ridiculous."