Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "seat room"
Pros: "Burbank airport was awesome"
Cons: "More snacks!"
Cons: "The entertainment Wi-Fi didn’t work well"
Cons: "Things would’ve been a lot better if my flight was on time and my bags got to the carousel in a timely manner. Alaska has a 20 minute guarantee. Yeah not so much in this case"
Pros: "Crew was considerate and prompt."
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Pros: "Crew was great! Very friendly and accommodating."
Cons: "Space was tight. Would’ve liked a little more room"
Cons: "Baggage claim terminal wasn’t announced. Everyone went to the wrong place."
Pros: "My husband and I paid for WiFi and it never worked"
Cons: "No drink service - not even water."
Cons: "My seat was broken. It wouldn’t recline, and the headrest wouldn’t slide up. Boarding process was confusing. I was assigned to board with group 3, but they started boarding by letter."
Pros: "On board staff was great. Flight was great."
Cons: "I bought tickets with the understanding a normal carry on was ok. When I arrived at the gate for our flight we were told Alaska had a new policy that started 6/4 (we were flying on 6/7) that only allowed a much smaller size carry-on. If suitcases didn’t fit the new smaller size rules one had to pay $25 and check it. We have three people flying round trip - that would add $150 to our total. I shopped carefully for low fares. Many people on the flight had to pay at the gate. Not cool Alaska."
Pros: "Great conversation with a fellow passenger, food and drinks were enjoyable for the short flight, and the crew was friendly."
Pros: "Arrived on time and in one piece"
Pros: "No one sat in the middle seat! Smooth flight!"
Cons: "Waiting to board"
Pros: "The staff is always super friendly, and with an hour and a half on the plane before we left one stewardess gave me free pringles (that I was going to pay for) because our 2 year old was “hangry”. I appreciate the gesture to make our day a little easier."
Cons: "I didn’t not enjoy sitting on the plane at the gate for an hour and a half. I wish we could or deplaned (or had the option to), with a 2 year old we needed to entertain him that much longer."
Pros: "Flight left on time and arrived early, the staff was warm and friendly, and it was an easy flight."
Pros: "Enjoyed big leather seats in older planes. More comfortable."
Pros: "Always like Alaska flights"
Pros: "No strict baggage rules, free carry-on, free WiFi and entertainment. Efificient boarding."
Cons: "Nothing I didn’t like."
Pros: "Managed to board quickly and leave early!"
Cons: "Upgraded to an exit seat. Got the leg room, didn't get the shoulder room. Ended up flying the whole time with my shoulders pulled inward and left aching. I'll be avoiding 737's when I can moving forward."
Cons: "A flight was scheduled at the same time from Seattle to both Burbank and Lax. I made a dumb error but would have appreciated some accommodation instead of being charged a $125 change fee."
Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."
Pros: "I always fly with Alaska Airlines when I need to go to LA. Fantastic flight attendants and good services."
Cons: "But on my last flight with them, it was delayed for more than an hour and a half, which was longer than the time I flew back to SJC from Burbank. That mixed up my schedule for the whole day."
Pros: "Took off on time. landed early, free wi-fi. What more could I want?"
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The staff were great and helpful."
Cons: "I am a small woman but your seats are getting smaller and leg room is less. This leads me to believe that the "people" actually running this airline have little interest for those of us who have to travel in coach? Making money is the most important thing to these people who will always travel in private jets or first class. Congratulations to all. You are winning. Joanne Lewis email@example.com 206-550-0748"
Pros: "I liked the cheese platter."
Cons: "Unable to connect to the internet. Flight was delayed. No legroom."
Cons: "Crew was trying to be funny but it fell a little flat. Seats were small and cramped, no place for luggage overhead. Poor selection of beverages."
Cons: "Nothing. Everything is superb from the boarding to getting inside the plane. Ground crew staff is amazing"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "Friendly personnel, seating not so cramped"
Cons: "Even though i booked a month and a half in advanced, i got stuck in a middle seat. The seats are tight and even if you want to pay for food, there aren't many options. I paid 18 for internet that was worse than AOL dial up in 1994."
Pros: "On-time, no unpleasant surprises."
Pros: "all was great"
Pros: "Comfort, space"
Cons: "Delayed flight, which would have been okay, except the staff made it sound like we would still land on time and we didn't. I would rather the message be consistent rather than confuse passengers about landing time."
Pros: "Flights were on time"
Cons: "It was a long trip!!"
Pros: "Crew was helpful and friendly."
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Pros: "The service on Alaska is excellent. I wish all my flights could be on Alaska!"
Cons: "Internet wasn't working. But, waddya gonna do? Probably not their fault."
Pros: "Awesome flight attendants! I really like that you guys announce when we've hit cruising altitude and that the Pilots give us an idea about how the flight is going to go; bumpy, smooth, when/if to expect turbulence. Thank you!"
Pros: "Economy is economy, so there's nothing to complain about :)"
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
Cons: "With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight."
Pros: "Great Crew on the Second Leg from DFW to SPI"
Pros: "Great crew, very efficient"
Cons: "Full flight, but exceeded expectations"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Cons: "It was OK, no big issues or concerns."
Pros: "Uneventful as it should be!"
Cons: "Non functioning personal lights for reading etc."
Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Cons: "Our flight reservation was somehow cancelled and we had to go through a process getting rebooked on other departing flights that day. Only our second leg (Chicago to Seattle) was confirmed."
Pros: "great staff making you feel like home. flight on time,definitely recommend to all."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Pros: "Smooth sailing"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "Getting canned and moved to a flight that is five hours later"
Cons: "Plane had not been cleaned"
Pros: "This flight is the normal nonstop from Mia to StL. The seating is tight but not completely uncomfortable."
Cons: "I just had knee replacement 4 1/2 months ago. It was difficult to fully extend my leg under the seat in front of me because the space between rows has shrunk to include more seating."
Cons: "lost time and monies...and opportunities."
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "Choice of entertainment was excellent , ice cream excellent"
Cons: "Food options poor except for ice cream too many extra fees"
Cons: "Over an hour delayed and multiple gate changes before we finally boarded"
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "tvs weren't working correctly during the entire flight"
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "just Ok for everything."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Cons: "We were rushed onto the plane to sit on the tarmac. After waiting to take off for 45 minutes, we were told that our route had been closed and they were looking into other options. This was a flight from NYC to DC, route is closed? Once we finally got into the air, all was good."
Pros: "The water was clean"
Cons: "Everything else! We were first sold a British airlines flight, and then we got switched to American Airlines. I don't know if that is actually an okay thing for them to do. When we got onto to plane we were stuck on the runway for over 2 1/2 hours, where the outside temperature was 95 degrees and the AC in the plane didn't work. The delay was all due to a mechanical difficulty with the engine, this did not give us peace of mind when flying over the atlantic. while up in the air my newly wedded wife and I were hoping maybe we could watch a movie to help keep our minds off the creaking of the wings, the pool of sweat from the delay, and the grumpy flight attendants. Seeing as it was a 9 hour international flight, you would have expected some sort of entertainment. Maybe a personal TV.... nope. Maybe a community TV... nope. At least they have to have a radio....... nope. All we got were our two thumbs to twiddle. After a much needed nap. We woke up hoping maybe for a hot breakfast, but to put the cherry on top of some terrible ice cream, we got a mediocre cold breakfast. All in all I will not fly American Airlines again. I would happily and quickly pay double for any other airlines but them. It's such a poor reprisentation of our country."
Pros: "So great to see the flight attendants help a family (not my own) make sure that a child could get to the toilet even though it meant a brief delay before we could take off. so helpful."
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Pros: "Nothing, I missed my flight bc of lack of paperwork and information from the crew"
Cons: "Luggage did not arrive with us"
Pros: "Not much...we did leave on time"
Cons: "All most everything. The seats are too small. I felt like I was in a cattle car. The food was cheap and offered little in nutrition. The attendants seemed to be understaffed although one attendant tried hard to be courteous. The lavatories were reeking by the time we landed. Flying has become a chore. As a result of this experience I will look for other airlines in the future."
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
1st flight was late by 19 mins. Due to immigration and customs we missed by 5 mins and 2 even 2 flight was delayed my 20 mins still they did not took us. We had to Wait at airport for 4 hours. Really bad experience.
Cons: "The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again."
Pros: "Friendly staff"
Cons: "2 hour delay due to mechanical issue sitting on the tarmac."
Pros: "Crew were exceptionally good, friendly and helpful. Great entertainment system."
Cons: "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."
Pros: "Staff were friendly and helpful."
Cons: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."
Pros: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"
Cons: "This was a direct flight from DFW to Vancouver. 3.5 hours. Upon arrival in Vancouver we were paged to baggage claim and informed that our bags were taken off the plane and would arrive later in the night. Problem was, we were leaving on a cruise at 4:30PM. Our bags had two cruise luggage tags on each bag. When our bags were delivered to us 2.5 days later in Ketchikan, Alaska - The cruise tags had been torn off our bags. There were a minimum of 8 vacant seats and corresponding luggage not on this plane. I believe Air Canada had a chance to load more cargo and removed our luggage to make more room for the cargo. I will never fly this airline again. I had nothing good to say to anyone on our cruise regarding this airline. Terrible passenger service. The guest services said that 16 bags were delivered in Ketchikan from Air Canada."
Pros: "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Cons: "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."
Cons: "One of the washrooms was a disgrace! There was vomit or diarrhea or both on the floor and on the top to the toilet seat. No one bothered to clean it up. Also, my wife identified herself to Lufthansa that she has celiac's disease, yet when the food cart came by, she was informed that all she could purchase that was gluten free was nuts. We found out later that there was a fruit and cheese plate available. Also, it seems that there were few items available from the on board menu. Why bother even having a menu if many of the items were not available? Air Canada should be ashamed!"
Pros: "Flight was great. Check in not so."
Cons: "On March 18, 2018 Joanne, Kevin, and Allison Sheridan were booked to go from SYD to YYJ and only Kevin took off. We went to the airport and my daughter Allison was too anxious to get on as she had to leave her father behind. After she calmed down we went to get on the flight and the lady at the check in, (Onwsha) said it was too late and we could leave the next day. She changed my tickets on the computer and said if we came on Monday, March 19th there wouldn't be a charge but if it was any other date it would be $150.00 per ticket/person. When I arrived to check in on March 19th I was charged the $300. I spoke to Sharon Smith who was with Air Canada Customer Service Coordinator and I explained I was told something different by the customer agent. I told her if I knew that and I was told by Onwsha I would have went on the flight on March 18th but would not have checked the bags and just taken carry on luggage as my husband was still at the airport and he could bring them when he came over. Sharon Smith said there was nothing she could do and we had to pay the $300.00. It really has left a bad taste for me with Air Canada especially how many seats were spare and I was told something different from Onwsha. Thank you for your time. If any other details are needed feel free to contact me."
Cons: "Air Canada Check In staff were extremely rude and unhelpful. My flight was at 7pm and I arrived at 6:10pm because I got stuck in traffic. I had already checked in online, all I needed was to get my baggage tags and drop my bag off. Instead of telling me where to print out my tag, they made me stand in line to talk to the check in staff at the counter. By the time I got to the counter, it was 7:40 and there was zero chance of my bag being checked in for this flight with the staff showing me attitude. When I told him that all I was here before the drop-off time and all I wanted were tags and that his other staff just told me to line up without helping, he just said "you can buy another ticket for the next flight or leave your bag here and pick it up when you return from your trip." Honestly, the worst customer experience I have ever had!"
Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
Pros: "The plane was clean and seemed very new. The boarding process was streamlined in an organized way. The entertainment system was okay."
Cons: "The plane was a huge B787 Dreamliner and the airline didn't allot enough boarding time to accommodate the hundreds of passengers that needed to get on and settle in. Because of this, the flight was delayed by almost an hour and many people missed their transfers. It seemed like an unreasonable lack of foresight to schedule only the standard half hour before takeoff to board ~300 passengers.On top of that, the flight was roughly four hours long (five with the delay) and no complementary food, even a small snack or two, was offered. The seats in coach were made to be decently comfortable padding-wise, but I felt more packed in like a sardine with the people next to me than on other planes. The flight attendants seemed extremely stressed and overworked, and I couldn't blame them."
Pros: "Great food and good space for economy"
Cons: "The flight from Phoenix to Vancouver was good except for the poor wifi when we were connected to the air canada wifi. Since there is no mini TVs on the back of the seats, you have to connect to their wifi to access shows and movies from your own device which is fine if it works. Tried to watch a movie which had huge problems connecting and the loading signal was on for a large amount of time. Once it had connected to the movie, it had restarted to the beginning about 25 times during watching it. Very disappointing and made it very unenjoyable. Also, right after we boarded, the pilot went on the intercom to tell us the ground crew had a gas spill and had to take extra time to clean it up which led us to sit on the plane for an extra 45 minutes and that led us to miss our connecting flight."
Cons: "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
Pros: "The hot dinner was good"
Cons: "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"
Pros: "Entertainment system has a bunch of varieties to keep you entertained for a 12 hour flight."
Cons: "The delays were horrible!!! Had 4 flights with them. Seattle to Vancouver, Vancouver to Beijing, Hong Kong to Vancouver, and Vancouver to Seattle. Seattle to Vancouver was delayed so long that we almost missed our connecting flight to Beijing. Because of that delay our baggage missed the Vancouver to Beijing flight and we had nothing for 2 days!!! It was a hassle to get some kind of compensation and just having to wear the same clothes for 2 days. Also the Hong Kong to Vancouver, and Vancouver to Seattle flights were also delayed"
Pros: "great service from start to finish would use again"
Pros: "Nothing specific to the airline- I just liked the 9 hour flight trine instead of the 10-13 that I’ve been on to reach other parts of Asia l."
Cons: "I had a total of 4 Air Canada flights- various staff members on all flights were rude and uninviting. It’s not like my husband and I aided for anything when they were serving; they all seemed to be noted to hand you a beverage from their cart! Food was horrible- stereotypical airplane food and such a disappointment compared to some of the other flights with other airlines I’ve taken to various parts of Asia. Also, who charges for alchohol on an international flight?! They also don’t have entertainment systems on their flights- you need to download their app before take off so you have access to 5 crappy movies. Seriously, pay $100 more and go with someone else."
Pros: "Knowing that there is not enough head-room for carry-on luggage, I joined to volunteer to check-in my carry-on luggage. Service agent at the counter is very helpful and great service attitude. I asked if they have plastic twistee so I can lock my carry-on luggage before check it in. Unlucky there is none. I hope Air Canada can consider providing this ( I got from Cathy pacific before at check-in luggage counter) since they may help re-assure traveler like me who don't prepare a lock for the hand carry suitcase."
Cons: "1) Flight delay for 1 hour - that is not good 2) Choice of movie are really limited - many are old and very very old movies even though are blockbuster 3) I bought carrot and celery stick; which are wet and in plastic bag => so I cannot avoid making the table wet too! Thought it should be in a simple plastic container => even though I agree to minimal use of plastic for environmental reason. 4) The insufficient headroom for carry-on really slow the boarding time and cause delay in departure. Need better idea to help with this. may be for those who volunteer to check-in their carry on, they get a coupon for priority to board next time?"
Pros: "Constant supply of food"
Cons: "No entertainment on seats"
Pros: "The waiting room before boarding was big and comfortable. Staff was very friendly."
Cons: "Children running around because there wasn't anything to do. Passengers ignoring no food and drink signs. A passenger had a nut allergy so no food could be eaten or served with nuts. I understand this serious health risk, but passengers need to be handed out free of charge crackers or cookies if they were counting on eating their own snack. Passengers were putting both their carry on and personal item in the over head storage and therefore there wasn't enough storage for those would only wished to store one item."
Cons: "Baggage hasn't arrived after 45 minutes"
Pros: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."
Pros: "The on board entertainment was phenomenal. My kids LOVED that they could connect and play games with each other. The gate agents in narita were the sweetest people I've come across in a long time."
Cons: "Air Canada is pretty dang snobby for the most part. Im not sure when a rule was instituted that headphones can't be worn under 10000 feet, but my three children were targeted many times about their headsets... on the ear, boring kid headsets... and there were THREE adults around us wearing similar headsets that were not bothered. I am a single mother of three tired children and we were settling in for a long flight and I found the treatment very unnecessary and discriminatory. The food was pretty awful, lol. We ordered kids meals and none of my kids ate on the flight."
Cons: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."
Cons: "Our flight was cancelled after already waiting through a 3.5 hour delay. The inbound flight was delayed due to weather, and as a result, there was no crew available for our flight. This left us stranded at Pearson at 3am with no Air Canada agents available for assistance. After a two hour wait on hold with Air Canada customer service, we were told the earliest flight we could get on was two days later. Unacceptable. We ended up having to buy tickets with WestJet. Weather delays are understandable. Not having sufficient customer service agents available for assistance nor having enough crew on call is inexcusable and incompetent."
Pros: "Very helpful crew and staff assisting with golf buggy ride"
Cons: "It was horrible experience going through the Vancouver custom. Some one decided to random check a brown guy traveling alone. Okay, I get it. I give them credit for profiling me. But, I was very disappointed that they only know and follow the rules in their book. Dumping the luggage and wallet on the floor and then asked me to put everything back was not gonna help you find anything. They need to be bit smart and have some people skills. I mean a car salesman is smarter than this custom officer. I walked in for random screening with great respect for those officers but walked out with zero respect and maybe worse experience of my life. If you mistreat a innocent person just have a courtesy to say sorry or give them a stuffed canadian bear. We can understand!! One last thing for custom or border officers, treat the people the way you wanted to be treated."
Pros: "Air Canada ground crew where very good and helpful as where all staff"
Cons: "Plane was overly cramped, if you eliminate one set of seats and only had 8 across and less row, I think you would make great improvements to overall customer satisfaction if the seating was mad alittle more comfortable"
Pros: "The most important thing of course is that we arrived safely of course. The plane was clean, the staff members were polite."
Cons: "The seats were so small and terribly uncomfortable. I looked it up and it seems they are some of the smallest seats in the industry. They packed the dreamliner with more seats than it was meant for, making it really cramped for an international flight. Most people had to sit with their feet in their chair because it was so uncomfortable, and my knees were jammed up into the back of the seat in front if I put them down. And I'm only 5'7" so I can't imagine what it would be like for people 6' and above. The seats are hard, narrow and sloped at an odd angle. The bathroom design is poor - the lids of the toilets will NOT stay up and come crashing down on your back when you sit down (disgusting!!). I tried 4 toilets before I could find one that worked without the loose lid. Also the food was really inferior. It is the worst food I have had on an international flight, and I have flown many trips including Delta, Emirates, British Airways, Air France, Lufthansa, Singapore Airlines, etc. There was also a much smaller movie selection than I am used to. Overall it seemed like a budget airline and was one of my least comfortable trips."
Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Checkin process has to be SERIOUSLY reviewed and improved, especially for International travelers. Our boarding passes printed in Okinawa had to be REPRINTED in Tokyo for some reason, and we narrowly avoided a huge line to wait into because staff mistakenly made us wait in the WRONG lane. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Pros: "I thought the overall service was very good. I like how well the crew communicated with the passengers and how smoothly everything went."
Cons: "The food (dinner: chicken with rice, breakfast: eggs) was ok, maybe even a little yummy, but could've been better (eggs where a bit too wet). I also felt like the movie selection was rather disappointing. A lot of not so great hollywood blockbusters."
Cons: "The check in counter was a mess. Though we had checked in online, it still took forever to check in at the counter as the machines could not print out the bag tags, then there was another line up for dropping off the bags. Those machines also could not read foreign passports though Canadian ones were fine. So we had to wait for our friends who were from overseas. The stewardess doing the announcements went so fast you could not hear her except for a few words, and she had a very strong French accent so it sounded like she was speaking in French all the time. But at least she was better than the pilot, whom we could not hear at all. The only word we heard was "cloudy"."
Pros: "The crew was friendly"
Cons: "Seats are extremely small and cramped. Temperature was too cold during the flight and there wasn't even a fan on so it was the cabin temperature which couldn't be adjusted. In addition No blankets or cushions were provided. The leg room was horrible. I'm only 5'5" and I felt cramped, so I can't imagine how it would feel for someone taller. also, no one checked bags due to the newly imposed fee so everyone crammed their luggage into the overhead compartments and many of us had no room to store our carry-ons and had to put it below our seats, causing even less leg room. the Hawaiian airport also locked out the waiting area for international flights back to Vancouver due to some policy that the area must be locked down until the plane has arrived and everyone is off the plane. Many of us were sitting on the ground outside in the non-air conditioned hallway in front of the stores like homeless people for over 2 hours. Luckily seniors were sitting on wheelchairs and did not have to wait while standing or sitting on the ground. They finally let us in 20 minutes before boarding but really by then it made no difference."
Pros: "it took off and landed"
Cons: "multiple incorrect a/c notices by email containing incorrect information. Started with the confirmation of the original flight booking. It had the origin and destination mixed up but had the correct cities. That's impossible with the corresponding flight #'s. Called AC, they said; oh well. Then multiple notices in email of changes to times of depart/arrival/gates. Showing these email changes to A/ C Gate Staff, they said each of those 8 notices for departures or return flights was wrong info and they concluded; "oh well". They don't care, and they weren't interested in reporting the errors to IT people."
Pros: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Cons: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Pros: "Staff and food"
Cons: "We lost one of our bags"
Cons: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa"
Pros: "Great service, friendly staff, fuss-free boarding, good entertainment selection."
Cons: "Plane could have been slightly cleaner (eg replace old, ratty in-flight magazines). Food was reasonable but a bit bland."
Cons: "Hair in my breakfast and they wouldn't give me another meal also by the time they reached me all the options but the overlooked egg was available they didn't explain just dumped the meal on my tray table and when I asked for the other option was told straight out no... I've flown on many airlines and that was by far the most foul meals I've ever had budget airlines do better won't fly ac anytime again.... My original flight was delayed 5 hours to connect so I was transferred to another flight and my bags didn't make it so I went 4 days without luggage also"
Pros: "Entertainment system is good"
Cons: "Crew was an hour late arriving at airport so flight was delayed. No food, not even a snack, on a 5+ hour flight is not acceptable."
Cons: "This was an absolutely terrible flying experience. Our flight from Toronto to Vancouver was delayed by almost 5 hours, which meant I missed my connection to Victoria. Almost no information was given about what to expect about our onward travel connections in Vancouver (most people had connections). I was told that not only would AC book me on an alternate flight, but there would be an agent to meet us with information about baggage, hotel stays, etc. There was no such agent. An agent was only available for folks connecting long-haul to Sydney, Australia, but for no other destinations. I tried to call the airline directly to get information, and kept being told "you will have to speak to someone at the airport". No information was given about where my bags where, whether they would be at the airport or about my connecting flight. I was also told that if I chose to stay in a hotel I would need to pay out of pocket and then seek reimbursement. Unwilling to take the risk of not getting reimbursed, I, like many of my fellow travellers, chose to suck it up and sleep on the floor at the airport. They also failed to tell me that I would need a brand new boarding pass, so after waiting 30m to get through security, I then was sent back to wait another 30m to "check in" yet again and get another boarding pass. This was absolutely one of the worst flying experiences I've had recently, and it utterly frustrates me that AC has a near-monopoly on Canadian air travel. I live in Victoria and will likely go back to what I did in the past, which was take sea travel to Seattle and fly from there just to avoid Air Canada."
Pros: "Staff was professional and courteous. The staff was helpful but were too busy dealing with the full plane load of passengers."
Cons: "Crowded middle seat that was uncomfortable to sit in. Sat next to severely overweight person, who needed two seas to be comfortable. I was squished. The seat belt was tangled up and I could not fix it to adjust it. Bell to call flight attendant was not working. The middle light bulb was burnt out. Took my book to read on this long flight but could not read. just sat in the dark when the lights went out. Boarding the plane seemed like planned chaos! No one (passengers) listened to instructions and these were poor given by those responsible to oversee the boarding the plane. Fight was delayed for half an hour with people coming on at such late time. Had to change seats to accommodate others - family with children. Dealing with disembarkation should be better and much too long. Those with connecting flights should leave first and can be identified earlier to prevent cheating. Those with children should be next. Those in the aisle seats then leave, followed by those in the middle and window seats. Loading the plane after the business class or first class should be according to seat number from the back of the plane to the front. this completely random boarding boarding clogs up the aisle with passengers and luggage. I thought in an emergency this plane would not be efficiently evacuated. You can call me Seelochan Beharry 604-261-6690"
Pros: "service staff were nice"
Cons: "didn't like that bags cost USD25 extra. USD10 should be the cost."
Pros: "Seats were comfortable..."
Cons: "Plane windows were really dirt... staff was a bit rude..."
Pros: "We got upgraded into the Elite section, which we excitedly thought would be business class with a nice full recline, as we had been up for more than 24 hours when we left Seoul, but were disappointed. It was more like the Economy Plus on United. A forward cabin with wider seats with a bit more legroom and maybe little bit more recline as a result. On one meal we were served fon china like from business, but on the breakfast, I got china and my husband got the typical plastic and foil square trays. The restroom for the cabin was foreward and was not crowded, which was nice."
Cons: "What I really disliked about the special Elite section was that the arm rests are immovable and the trays embedded in the arms, just like when you are in a bulkhead seat. That's one reason why I avoid the bulkhead seats. So, even though I was sitting next to my husband, it meant that we couldn't remove the 4-6 inches of hard chair arms between us. i could not curl up with my head or feet in his lap, the way we could in a regular economy seat. Therefore I did not sleep on the flight the way I had on the comparable trip outbound."