Daily cleaning, installation of cabin HEPA filters on flights from Burkina Faso to New York
|May||Best time to beat the crowds with an average 3% drop in price.|
|September||Most popular time to fly with an average 12% increase in price.|
Average price round-trip
|$1,139||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Brand new, clean and comfy plane, wonderful entertainment. However, frustrating security check performed by Gözen Air Services, mediocre food (it was way better years ago), useless cabin crew with terrible English."
Cons: "Boarding, food and cabin crew. Getting worst every year!"
Pros: "Everything seervice greatzwhe"
Cons: "When the flight was over"
Pros: "The food was great and the service was very good."
Cons: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Pros: "hospitality was great, accommodations to ensure comfort were appreciated, and meals were fresh."
Cons: "the seats could use a little cushion, otherwise, no problems"
Cons: "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."
Cons: "We were traveling with our 1 year old. On any other flight, we've been given seats with extra legroom and a bassinet when available. Turkish airlines put us crammed in a window and middle seat for a 9 hour flight. It was absolutely un-doable. Everyone around us realized this and tried to help as we asked the flight attendant to help us and she said that I should ask other people to move around not her. We had to go around the plane begging people who were sitting with a bassinet and no baby to trade seats with us. It was an absolutely horrible experience. It was the airline's mistake, and we were the ones forced to try to fix it. Yes, we got a bassinet eventually, but not before we saw how mean and selfish other passengers could be pretending not to hear us and ignoring us. And no help from the crew."
Pros: "Crew was helpfull food was good"
Cons: "Still in turkey for 24 hours."
Cons: "The worst attitude. Travelled with baby and gave us seats separated and no basinet. Said don't care"
Cons: "Nothing I can think of"
Pros: "Nice seating, nice food, lovely crew"
Cons: "Waited too long to board"
Pros: "The airline crew was great . Service fantastik ."
Cons: "Seats could be a little more comfortable, not enough legroom."
Pros: "I like the punctuality of boarding time and taking off/landing time."
Cons: "The second meal wasn't exactly my taste."
Pros: "I am not blaming the airline at all for these inconveniences."
Cons: "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
Pros: "This flight was more comfortable and has less overall radiating plane/ engine noise (it certainly could have been because of where my seat was on the flight). Again the food was delicious, and I appreciated just how often the crew came around to give out water (I get very dehydrated on flights so I appreciated that very much)"
Cons: "Delayed For more than an hour"
Pros: "Staff and food. Also great selection of movies"
Cons: "No complaints"
Pros: "Great airlines"
Cons: "Nothing to mention"
Pros: "The care taken to wrap the electronic equipment you were mandated to confiscate. That part was handled well"
Cons: "Retrieving the electronic equipment was a chaotic nightmare. There was no order. There were two lines where passenger did line up in than others cut the line claiming they had connecting flights. Those in charge never verified whether they were connecting to another flight. Never asked for their boarding pass. I heard some laughing saying they did no have connecting flights. I better job and method of handling this situation is needed as long as the ban is in effect. Otherwise, Turkish airlines is fine. My wife and I have traveled most airlines and travel extensively. So, we are aware of good service and bad. Your service minus the electronic equipment is good."
Pros: "They accommodated my service dog even without being in the system.They are always very nice and look after me perfectly!I was super late for boarding on the way from NYC and they helped me out!"
Cons: "I called the Customer service to let them know I have a service dog and she wasn't in the system neither the way to Hungary or back!I had a little trouble because of that!I asked to sit at the isle for the same reason and they gave me a seat and then moved me because they said I cannot sit there with a dog.They wanted to give me a middle seat but fortunately a nice girl swapped with me for the Isle seat!"
Pros: "Great entertainment, headphones, booze and food"
Pros: "It was nice"
Cons: "Food was not that nice"
Pros: "Crew friendly and accommodating."
Cons: "Much of food, esp mac and cheese, cold."
Cons: "I was first seated next to the two largest people on the plane, a couple. There was hardly room for me in the seat. I had the aisle seat. I asked the flight attendant if I could be reseated and she said the plane was full and there were no open seats. She eventually found me a middle seat in the back of the plane, which was so cramped I could harpy move. For a 10 hours flight, not good. I have gold status on Star Alliance, which got me an upgrade from Bishkek to Istanbul, but didn't help on this flight."
Pros: "The bag with the slippers toothbrush etc"
Cons: "The food"
Pros: "Good entertainment, adequate comfort"
Cons: "Repetitive, intrusive, unsmiling screenings at Istanbul airport"
Pros: "I got a special meal -- Asian Vegetarian -- and it was delicious. I have also had the regular Vegetarian on other Turkish Air flights and they have been great too. So congratulations on good food! I just have one suggestion about the food: Just because someone is vegetarian, it doesn't mean that they don't want dessert! I notice that where others have chocolate pudding, for example, I get fruit. I like fruit... but a piece of cake or some other sweet is good too!"
Cons: "The pull-down food trays are often angled down so that the food slips into your lap. I often have to hold the cup or glass so it doesn't slip off."
Cons: "Stop over in Istanbul, flight to US. Had to go again through security with not enough staff, stood around 40min in a messy line with no air-conditioning or water to go thorough security again. There were elderly people having to do the same. Later, after landing, there was no parking for the airplane, so after 10 hours flight we we're held for 25 minutes inside the airplane. New regulations will make me reconsider using Turkish airline for US bound flights, although it's a great company, unless they find a more comfortable and organized way to do the security check."
Pros: "My wife says when liked Turkish airlines staff more than her travel on other airlines. She is very happy with her flight."
Pros: "Everything was great. Seats were comfortable, the Entertainement was great and the food was very good. Plus, sat next to great people."
Cons: "There was nothing I didn't like."
Pros: "Love the food and confort"
Cons: "Never got window, i lost a connection because the delay in NY and i had to wait an entire day, lost one day of my vacations"
Cons: "I had a problem and I was not able to fly. I bought insurance and I tried to contact them, but they denied my request and I would definitely recommend to remove this option because it doesn't give a good image of KAYAK. If I want to trust this application, I have to be confident to use the services and I service from the insurance was fake. I tried to reach the airline to cancel my ticket and they said it's not refundable. Therefore, I would definitely recommend showing refund options when selling tickets. I lost every penny I spent because I was not able to fly. I am sure that my message is delivered now!!!!"
Pros: "Customer service and professionalism of crew was outstanding. It felt like how it USED to be on other airlines, and even better! The food service was great, and I appreciated the little necessities bag. The travel experience was a positive part of our trip, instead of the usual exhausting drudgery of traveling very far distances."
Cons: "The bathroom did get a little smelly, and, as a tall person, the leg room was very tight when people put their seats back."
Pros: "The food was great!"
Cons: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."
Pros: "amazing !"
Cons: "It wasn't communicated beforehand to check in our baggage to electronics."
Pros: "The staff was excellent - wonderful service except the people who let some dog owners on board without bothering to check that they were in their soft cases and not smelling up the plane and walking in the aisles when food was served."
Cons: "I wish the seats were just a little more accommodating of a normal sized behind! Hard to squish for 10+ hours."
Pros: "Foods and Services of Flight attendants ar so good.. The best flight service compare with the US flights."
Pros: "Attentiveness of staff."
Cons: "The check-in was quite hectic."
Pros: "Timeliness Cleanliness Orderly boarding Courteous crew Seats relatively spaciois On board meal edible - even tasty"
Cons: "No device charger USB slots (charge phone/iPad/computer"
Cons: "Choices were between a meat dish and a pasta dish. I choose the pasta, which was an unintereesting, bland glop in a cheese sauce. Lttle favor, and less nutrition. More importantly, it was the same choice provided for both lunch and dinner. Bring"
Pros: "good food, nice attendants, comfortable seats, good pillows, useful toiletries bag provided,"
Cons: "no wifi"
Pros: "Great staff"
Cons: "Departed late, landed late, baggage claim took over an hour and half"
Pros: "All was ok"
Cons: "To warm in the cabin"
Pros: "Everything is high quality but the airplane interior. It's in need of some updating."
Cons: "See above"
Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."
Pros: "No entertainment and no food other than snacks."
Pros: "new hi speed wifi, seats"
Cons: "My flight got to New York so late!!!! I missed my international flight."
Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Cons: "Everything was ok"
Cons: "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."
Pros: "Small plane. Very good service. Did not suffer through the crazy multi level boarding calls that some airlines have. No super secret airline clubs that board first. Flying into the Marine terminal is the best part of the trip."
Cons: "The wifi didn't seem to work at all on the plane."
Pros: "The flight attendant putting my carry on overhead was much appreciated. The Starbucks coffee perfect and right temp."
Cons: "I liked it sll"
Pros: "An excellent flight"
Cons: "Delayed 2 hours. Pilot said we were about to take off, sat in plane for another hour before we even moved."
Pros: "Flight/seat, legroom uncomfortable. Idiot sitting next to me also had music loud and didn't turn it down when I asked. This was during taxing to take off. I was going to bring it to the attention of the crew after seatbelt sign was turned off, but once the flight was in the air, the noise of the plane/flight was so deafening that I could hear the music anymore, and neither would the crew if I had bought it to their attention."
Pros: "Getting to destination"
Cons: "Being delayed 3 hrs so not getting my baby to bed until 10pm"
Cons: "Flight did not leave on time. Weather conditions were not a factor."
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "Friendly crew,boarding is fast and easy."
Pros: "That the flight ran on time"
Cons: "Everything is an added charge. No food option. No TVs. No friendliness. We were consistently inconvenienced as the flight attendant was seated next to us and interrupted us consistently with no apologies."
Pros: "The crew and everyone was very informative and helpful in keeping us informed about our delays."
Cons: "Our flight was delayed 3 hrs also, my baggage was damaged."
Cons: "FLIGHT WAS CANCELLED AND WE ENDED UP BEING2-1/2 HRS LATE"
Pros: "There should atleast one checked luggage"
Cons: "Too expensive and baggage charge is additional which does not make any sense"
Pros: "Polite attendants."
Cons: "Overall look of aircraft is poor. Ac Outlet was not working. Snacks were terrible. Dirty."
Pros: "My flights from Detroit to New York was great. The flight was on time arriving and departing. Since it was the holiday weekend, Delta did a great job!"
Pros: "Great service"
Pros: "Timing for connecting flights was very good, no missed connections, no long waiting times."
Cons: "On one of my flights I could not pick my seat.. .it was assign to me, at the gate."
Pros: "Because of our delayed flight, which made us miss our flight departure at our layover location, we were upgraded to Comfort+. I'm happy that it was recognized that we were going to be delayed 2 hours to our destination, and were given a more comfortable flight because of it."
Cons: "Delayed flight which caused us to miss layover flight. Delta was quick to fix the issue and upgraded our seating to Comfort+. Time lost for vacation was my only issue."
Pros: "Cockpit kept us informed regarding minor maintenance delay."
Cons: "Was charged twice for one beverage. Also a receipt was not offered so this makes me think the flight attendant knew about the mistake but didn't want to address the error."
Pros: "COMMUNICATION FROM PILOT"
Cons: "LGA DELAYS AS USUAL."
Pros: "Great staff! Friendly and kind."
Pros: "Arrived within 15 minutes of scheduled time"
Pros: "I really enjoy Delta and how they treat my service dog and I. Many other airlines are rude and uneducated, but Delta has always been on point."
Cons: "There was nothing I disliked."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Cons: "For some reason I could not pick a seat until I got to airport. Very stressful."
Pros: "Staff all was good."
Pros: "LaGuardia is terrible. We sat on the ground at the gate for 35 minutes after boarding because (according to captain) the ground control was not allowing plans to move. then there was a 30 minute delay for take off because of the traffic jam. If LaGuardia can't handle the traffic you should direct your clients elsewhere."
Pros: "I was assigned exit row so I had extra leg room. Flight attendants were very nice and helpful."
Pros: "The flight was great and it was 30 minutes early ! What airline actually arrives early anymore ?"
Pros: "Easy to maneuver and get seating assignments."
Cons: "People in New York not so friendly."
Pros: "The all male crew was very courteous"
Cons: "The fact that I çouldnt even watch a movie on my tablet."
Cons: "Crew very bad no food for musslem"
Pros: "The service was great, I appreciated the on flight snacks and coffee, there was actually enough space to be comfortable, the plane felt relatively new and updated, customer service over the phone was helpful (in trying to book a different flight), and I'm overall impressed with the flight."
Cons: "There was a three hour delay for my flight because of equipment issues and then the delayed Delta flight I got on standby for (as number two) was oversold. Felt like Delta was a little disorganized with this aspect."
Pros: "Absolutely nothing."
Cons: "Booked my flight 2 weeks in advance, purchased travel insurance in case of emergency. A family member, the person I shared custody of a child with died of liver cancer, and Delta and the insurance company refused to honor my request for refund or reschedule."
Cons: "Delta used a word "delayed" for canceling a flight. This is deceiving! Not to mention an out an hour delay and the reasons could have been easily prevented; maintenances."
Pros: "Both flights on time!"
Pros: "very poor communication to the passengers the crew left us in the dark"
Cons: "lack of communication to let us know about the delay did not give updates horrible experience missed an important meeting"
Pros: "Everything it was fast clean"
Cons: "No leg room very cramped"
Pros: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Cons: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Cons: "Flight was delayed for 4+ hours"
Cons: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Cons: "For me this part is not applicable"
Cons: "Really hard to get boarding passes online"
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Cons: "See above."
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "Crew was friendly and attentive but hard to understand"
Cons: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Pros: "Flight attendants were very nice"
Cons: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."
Pros: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Cons: "no complaints"
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Pros: "it was cancelled so they got me on the next flight on Turkish"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "Great people"
Cons: "It was an hour late"
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Pros: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Cons: "Bottom seat cushions could be a little more comfortable ."
Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."
Cons: "Clean. Courtesy of staff on plane."
Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Pros: "Flight arrived safely."
Cons: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Pros: "Efficient check-in."
Cons: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Pros: "Food, drinks, and general service on board were all very nice"
Cons: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Pros: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Cons: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Pros: "tool me safe from one airport to another"
Cons: "wait time, food"
Cons: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Pros: "Loved the movie selection and the food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "I like service of AF"
Cons: "Late...delayed from algiers"
Cons: "Left a little late for no apparent reason."
Pros: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Cons: "Seat a bit uncomfortable"
Pros: "Bar/Coctail service on AF was excellent."
Cons: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Pros: "The crew was nice. Service was excellent."
Cons: "The upholstery can be improved."
Pros: "Take off was quick, as well as deplaning"
Cons: "the little cornbread cake was pretty bad."
Cons: "The toilets were filthy. The tv touch screens didn’t work"
Cons: "They know better than me"
Cons: "The delay time was too much for no proper reason"
Pros: "Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!"
Cons: "Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not"
Pros: "Seats small uncomfortable"
Cons: "Bigger seats."
Pros: "Excellent service and on time performance."
Pros: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Cons: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."
Cons: "stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby"
Pros: "luggage take time to receive , over 1 h"
Cons: "luggage tale long time to receive"
Pros: "On time. Service and culture"
Cons: "We are stuck at the airport because Ethiopian Airlines sent out false and miseading update stating that it’s flight was leaving at 6 PM as opposed to the scheduled 7:30 AM. Because of that no one showed up for the flight and there are no direct flights tomorrow that they would put us on! My father recently had a heart attack and this is causing him immense suffering! Additionally patient with emergencies are waiting to see my husband tomorrow and Tuesday but will not be able to because he stuck at the airport! They are refusing to put us on an airline us direct flight tomorrow! Also we have spent at least seven hours on the phone and misleading (and that’s to put it kindly) statements have been told."
Pros: "Very comfortable airline with enough leg room.The crew were very professional and nice."
Cons: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"
Pros: "The aircraft was clean and the food served was cool"
Cons: "The turbulent"
Cons: "Boarding was a bit strange - everyone seated at the gate had to get up, leave the area, and then wait in line to have their passports checked before sitting back down in the same area. After that though, boarding was perfectly smooth & honestly one of the fastest I’ve seen!"
Pros: "Nice crew"
Cons: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"
Pros: "Good service in the plane"
Cons: "In Lomé ground crew are horrible and asking for bribes including the supervisor."
Cons: "The plane was shaking everywhere thought I was gonna die"
Cons: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."
Pros: "The flight crew was nice. We received a hot lunch even though it was a short flight which was nice."
Cons: "Boarding was interesting. It should have been an easy boarding as it is a small regional airport. Instead it seemed they went out of their way to make it as confusing as possible. Instead of going through security over here lets have you wrap around the hallway to just have to come back to where you were before?"
Pros: "Everything..state of the earth big jet..smootflight..very nice crew...hard like 3 bottles of white wine..very surprised that Ethiopian airlines can perform marvelously well..will continue flying them"
Pros: "Auto-adjusting windows"
Cons: "Understaffed. The plane looked and felt old. Food was sub-par."
Pros: "Spacious seats, attentive flight attendants"
Cons: "Bathrooms were messy and ran out of soap in one."
Pros: "Boeing 737 - 800 us great"
Cons: "Waiting room at Gate 1B"
Cons: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
Cons: "Bad plane flight was cancelled. Horrible experience."
Pros: "Am very impressed with the service, and punctuality. The crew are friendly, helpful and respectful. I love the airline operating timeline of leaving Nigeria and getting to US same day. Also the fare is very reasonable. Advertise more, let people know u Pls enhance and expand ur Advertisment among nigerians. Am already spreading d good news among our friends and colleagues. Ethiopian Airline is d way to go"
Cons: "It took too long for d luggages to come out. Pls improve on it"
Pros: "The staff where so dedicated. The food was very real and crunchy. Go for the beef instead of chicken. I had both. Was a ten hr flight."
Cons: "The fact that they write your card details carelessly on a pierce of paper when making an inflight purchase. Should be swipe and all done. No need writing those sensitive data down."
Pros: "The flight was on time. Staff was friendly and accommodating."
Cons: "I couldn't do an online check-in. I got very hungry. We only got one main meal. I will pack more snacks for my return flight."
Pros: "The flight service"
Cons: "The food was good"
Pros: "הצוות היה נעים, רגיש ואדיב"
Cons: "האוכל לא היה טעים או מגוון, חסרו ירקות טריים או פירות מרעננים , האוכל היה מבוסס על פחמימות לא היו אזניות זמינות, לא הוקרן מסך של מסלול הטיסה , ונתוני הטיסה,"
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "Everything was great. The seats were comfortable. The crew was awesome! They provided us singular care and 10 hours flights did not seem too long! Entertainment was outstanding."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Pros: "Their flight attendants care about people, and overall it's a great airline, except for food."
Cons: "Ethiopian Airlines consistently has sub-quality food."
Pros: "Every thing include the crew members ."
Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board."
Cons: "The flight was good"
Pros: "The crew were all very friendly and welcoming."
Cons: "The food options need to be more varied."
Pros: "Impressive crew attendants and courteous ."
Cons: "Maybe landing was not too smooth"
Pros: "Great service"
Pros: "Not much. Will not fly them again."
Cons: "Poor service, poor airport facilies, old aircraft, very limited entertainment, fool was tasteless"
Pros: "It's very nice flying with them. I will again fly with them"
Cons: "The food was horrible. My TV didn't work and although I asked for it to be reset several times, the crew kept forgetting. The flight was supposed to be 9 hours, but we left late and it was 11+ hours. I understand things happen, but the crew gave no explanation for the delay or elongated flight. Last, but not least, when we landed in Newark we waited 2 hours for our luggage to come out. We landed at 9:50pm and didn't receive our baggage until 11:50pm. My friend and I were not even the last to get our bags. Overall this was the worst flight experience I've ever had."
Cons: "- terrible food and no snacks provided - Crew was inattentive and did not monitor passengers e.g. standing when seatbelt light is on - bathrooms were rarely cleaned on 18 hour flight - poor air circulation"
Cons: "We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike"
Pros: "Food was delicious and crew was serviable."
Cons: "Clean the toilets more regularly."
Pros: "Crews very bad if u asking for something. Nobady care of you"
Cons: "Everything needs to be better"
Cons: "We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home"
Cons: "The staff were rude and not helpful"
Cons: "Everything, the crew the service the food. Very bad airline .I wil will be er recommend or use again"
Cons: "Error with the name and not permitted to travel and not refundable. So I am really upset to say the least."
Pros: "Nothing at all!"
Cons: "Such a poor service. They lost my luggage, when I arrived at my final destination, one of my luggage did not come. And one month later I still haven’t received my luggage !!! I got a call from them saying they found my luggage in Marocco without a tag. Like how is that even possible. They are such thieves! I want my money back!! Save yourself time and fly with another airline. maroc airline is full of sh*t!!"
Pros: "Good food, incredibly hospitable staff."
Cons: "No major complaints."
Cons: "Our luggage did not arrive to JFK. We landed on Saturday, 1/27, and there is still no update.... It had expensive rugs and gifts and spices plus more."
Pros: "There was a better variety of movies than the last time I was on Royal Air Maroc. Hot food option was good - chicken and rice."
Cons: "The bread! you have wonderful croissants and other bread in Morocco, how can you serve such horrible bread? with bad quality slice of cheese. After several flights in one day, I had yogurt 3 times - good thing I like yogurt because it gets to be alot. Not much variety in food, I found the same offerings last year when I took this same route."
Pros: "The entertainment is decent on these flights, usually. The don't switch up the movies often, but there are always some recent releases."
Cons: "This was a rough flight. First, Air Maroc at some point rescheduled the flight to some six or seven hours later than when I booked it, without bothering to even send any notice. Apparently according to their terms of service they can just change flight times as they like, and passengers are responsible for somehow figuring it out and dealing with the consequences. Oddly, the original flight time was still posted online even after I learned of the change, so the only indication of the change was the boarding time on my ticket. When I asked for the new itinerary, RAM employees seemed very confused about why I would want to know when I was arriving in New York (which ended up being 1 AM instead of 5 PM). To the airline's credit, they did offer accommodation in Casablanca, if you stood in an hour-long line. However, although I had been flying since 5 AM and not leaving Casa until 10 PM, I was not offered vouchers for breakfast or dinner, but only lunch (at 2 PM). Because I had to leave the airport in Casablanca, I had to go through security half a dozen times, including while boarding, with various harmless things confiscated. The flight was kept extremely dry, and the crew was stingy with water (although tea and coffee were abundant), only offering water twice during a nearly 8 hour flight despite my requests, and doling it out in small cups which they seemed annoyed to refill. The crew was not efficient or fast. The food on Air Maroc is often okay, but this time it was nearly inedible, especially with little to wash it down. It was not the worst flight I've been on, but it was pretty miserable."
Cons: "I cant even begin to describe this airline. They have no customer service and they make no provisions for their customers. They oversold the flight and when you are 1 min late, they give away your seat ,even though they is a 2 hr delay. There was a cockroach on the plane, and the sad thing is that they had cockroach spay on the plane. This should not be. New tickets had to be bought my my other family, although their flight was delayed. I am definitely reporting them to the better business bureau. They should not be in business at all. Never again"
Pros: "food, crew and entertainment"
Cons: "boarding and check in at the airport could be a lot smoother"
Cons: "When we arrived at the gate, we were told that another bus would come for us. It never showed up and no one came to help us. So we missed the flight. We tried all afternoon to get placed on the next flight out. The ticketing office told us we needed a supervisor to approve the changes to our reservation. We were informed all the supervisors were in the back office watching the futball matches and that we would have to wait. We were told if we don't get the supervisors approval, we will have to buy a new flight at full price. So we waited for many hours. Finally the night supervisor came out and told us that he can't do anything. He said the day managers would've been the ones to help us. They've already gone home after the football game ended. They wanted to charge us $840 USD each for new tickets"
Pros: "Nice flight with excellent comfort in business class"
Cons: "4 hours without no prior information before reaching airport. Received alert thru TripIt and couldn't reach for confirmation RAM in WDC, New York and Casablanca. Another funny story, I spent more than 10h in the more than busy business class lounge because when sent to Sky Atlas a very impolite lady told me that me that I have to go back to the airport as there was no room and she informed the housing service on that. Will avoid from now when possible to flight with RAM. SORRY!!!!!"
Pros: "Some of the staff were dismissive and rushed."
Pros: "The plane"
Cons: "The customer service. They ignore you when you want to escalate issues to a manager, they are agressive in treatment. They cancelled all of my flight legs because I missed an intermediate flight leg and did not notify me. I found out at the airport when I was about to take my last leg. I understand some airlines have policies around no shows but this airline did not have the decency to even notify me of the cancellation so I could plan around it."
Pros: "I like the multimedia especially the movies."
Cons: "I dont like some of their meals"
Cons: "Rude staff. Asked for a night blinder to cover eyes on flight attendant said not on this flight. Food was below average."
Pros: "Cheapest flight available (?) WasteLand was a nice documentary to watch"
Cons: "Food was miserable Very rude passenger next to us. Crew was almost wholly absent in order to address the situation Barely any service during the flight Restrooms were dirty from the start"
Cons: "customer servoce inside the plane and outside at the airport is horrible , this company is a joke ."
Pros: "The worst airline"
Cons: "Woooorst airline eveeeer"
Pros: "Staff was friendly."
Cons: "The process of boarding was a mess. The people already seated at the gate were told to get back up and queue for an additional security check before boarding. Minutes after being reseated at the gate, the attendants suddenly announced everyone as boarding so everyone rushed to get their tickets scanned without instructions as to which rows or classes. Passengers were placed in a shuttle bus which was stalled for several minutes and once dropped off at the tarmac, there was only one attendant rechecking passports and seat tickets at the stairs leading up to the aircraft which led to more bottleneck and pushing."
Pros: "Not organized"
Cons: "The aircraft"
Pros: "Getting off the plane"
Cons: "Air Maroc - I'm throwing my safar flyer card in the trash and flying air Brussels from now. You guys shouldnt be allowed to operate an airline."
Cons: "I did Not find any seat available for me so I have to wait 2 days till the next flight Cause me waisting money and time"
Cons: "I ordered kosher meals three weeks in advance and they did not provide any on my return flight to NY.. It's a long flight to have no food.."
Pros: "Yes, I did."
Pros: "The seats were comfortable and the landing and take off were done smoothly."
Cons: "We ordered kosher meals. There were 5 of us. They brought us vegetarian food and said this is what they have. After explaining that we can't eat that food, otherwise we would have ordered it, they said it's normal and that we should have brought food. They didn't even apologize. Their careless behavior was rude and unacceptable. How can u let 5 people go hungry for 7 hours? The bathrooms were so dirty and smelled! There was urine on the floor and I heard many passengers mention it to them, they still didn't clean it. It definitely the last time I fly Royal Air Maroc. It saddens me to not use the local airline. Especially since I'm born in that Country. I, sadly can not recommand this airline to anyone who eats Kosher."
Pros: "The flight was direct"
Cons: "The crew only appears during the meal for 7 hours the crew walked to give tge food and pick up the tries a passage got sick and no one cares"
Pros: "The boarding process was efficient."
Cons: "The crew is not hospitable or accommodating."
Pros: "I had a good time at the motel"
Cons: "I did not like the food served in the airplane"
Pros: "Every think with the fight was excellent"
Cons: "There was no ear phone available for family and I and I asked three crew members and all of them told me will check on it and never check or respond to me and they have not address it to tell me why. I pay the air fair equally as others who have the ear phones so why can't I have one. Sooner your reply the better. Thanks."
Cons: "Some of the crew members need to learn what service is. Very disappointing attitude."
Cons: "Spent hours circling JFK, then went up to Biston, landed there, sat on the Tarmac 2 hours. Little communication from the staff. Announcements were primarily in Arabic. Felt very anxious and unsafe. Will never fly RAM again!"
Pros: "good place for layover"
Cons: "Lost my bag for 5 days, said it would come in one. Had to pay for it to be delivered. On the way back, lost my bag in the airport, but found it after 2 hours. Not sure the baggage hassle is worth the 300$ savings. Woman at airport security said they always have problems. Both flights 5 + people had lost bags."
Cons: "Airport security took forever and was very disorganized. Bathrooms were filthy. A man was washing his feet in the sink and only four bathroom stalls worked. After our plane ride, the airline lost my bag. I had to receive help from another airline agent since no one from Royal Air Maroc provided clear guidance. The front desk made me feel a sheet and gave me their phone number to call. I called 10 times at different times during the two hours that they should be working but no one ever answered. I left a voicemail and have not been contacted yet. I have no information about my missing bag after they failed to track where it should have been. Do not recommend this airline."
Pros: "Direct flight and New Planes"
Cons: "Service... what's that?"
Cons: "Kids running and screaming unsupervised awful smells throughout the flight indifferent crew"
Pros: "The flight crew was very friendly and helpful. Every time one of them would walk past me they would smile and ask if I needed anything."
Cons: "There was no sense of order when boarding the flight. They allowed the other people to act like herds of animals. The food smelled/was absolutely disgusting. My headphones would not plug into their tablets on their seats and it was too crowded. At the airport the person who was checking me in tried to make me change my luggage tags to their luggage tags. Not one person in the Casablanca airport spoke English and the security was extremely rude to me about allowing me to say farewell to the person that I was visiting in Morocco and about giving me directions to where I needed to go to check in for my flight. None of the signs in the Casablanca airport were in English either...I was lucky enough to find another English speaking tourist whom was nice enough to help me get where I needed to be. On my flight to Casablanca there was a male next to me whom was a bit too over friendly and kept touching me in a way that made me feel uncomfortable when he was talking to me so I asked the flight crew if they could either move him or myself and they happily called for the flight Marshall whom came to where I was sitting and moved both men that were sitting next to me and told me he was doing that because he himself was not comfortable with 2 males sitting next to me and wanted to see me have a great flight and a great experience on their airlines. Would I ever use Air Maroc again...the answer is yes but I'm not so sure I would ever fly in and out of Casablanca airport again."
Pros: "Nothing much really!!"
Cons: "Service, boarding, food, very uncomfortable seating, ....everything was bad"
Pros: "The best part of the flight was the new Dreamliner plane. That's it."
Cons: "I've never experienced flight attendants as rude as those on RAM. It was actually quite shocking. Will avoid flying this airline again."
Pros: "On way to Morocco, the flight was very comfortable, the meal was quite delicious and the crew was very pleasant."
Cons: "At 6:30 am when I checked in at Marrekesh for connecting flight in Casablanca, I was told I could not change seats for later flight to NY, but would have to wait till I arrived in Casablanca. Later, in Casablanca when I asked to change seats so I would have an aisle seat, I was told that I should have done so in Marrakesh. Very frustrating experience!! Also had to go through extra security, checking luggage and body by hand and waiting at doorway for bus for almost an hour with NO explanation by crew as to the reason for the delay! It would have been appropriate as well as comforting to have our questions and concerns acknowledged at that time, but no one addressed or even appologized to the passengers for the hour long delay."
Pros: "The plane was very comfortable and the service was excellent"
Pros: "The plane was great"
Cons: "Not enough movies"
Pros: "Horrible food.. Awful"
Pros: "Nice amount of legroom, nice new Dreamliner jet, flight was smooth."
Cons: "My wife and I purchased our tickets together, which on all other airlines I've flown (which is a lot!) means you get seats together... but on both legs of our recent round trip my wife and I were assigned seats nowhere near each other. Online check-in was not available, and when we checked in at the airport 2 hours before our flight, we were told it was absolutely impossible to rearrange our seats. Moreover many other families on our flight were in the same situation. I can only imagine the nightmare if I'd been flying with children! The staff were completely unhelpful."
Airlines flying from Burkina Faso to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Burkina Faso to New York
Masks required on board, masks provided on flights from Burkina Faso to New York
Social distancing seating
Middle seats unavailable to book on flights from Burkina Faso to New York
Testing for antibodies, testing for symptoms for flights from Burkina Faso to New York
Waiving of change fees. Search flexible flights from Burkina Faso to New York