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The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days

I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.

Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,

The flight lead, Katherine, took care of me in business class and provided exceptional service. She was warm, welcoming, bubbly and proactively accommodating as well as confident, professional, competent and clearly respected by the pilots. Just what I needed on my 17th and final hour of flight time traveling home from a business trip to India.

Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.

The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty

The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members

Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)

The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline

The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.

Gate agent in LAS named Juliett should win an award for excellent customer service.

13 hour delay stuck in Detroit and missed a day of meetings. It was terrible

Flight was delayed and not a lot of communication on why until we got on the plane.

The seats were great and the service was even better. Thank you!

These Delta 717 jets are ancient. No entertainment and you have to pay for WiFi that barely works and goes in and out the whole flight. Delta should be ashamed flying this garbage.

My seat was changed without my consent. It wasn’t a major deal but annoying.

The wifi was barely operable. just enough to charge me, not enough to be useful. I wasted 2 hours of time I could have been working. So now, I' have two hours of work this weekend to catch up on thanks to Delta's crappy technology. Plus I'm out the money!

Flight was delayed at airport with large backlog and WiFi was spotty

We were delayed so pilots can rest and had no WiFi the whole trip. First class seats are small compared to other planes

Pushing back flight and ultimately cancelling it after multiple changes and hours of delays. Comm were terrible as to what was going on and what options were available.

I travelled business class with my spouse from ATL to Helsinki and back from Riga to ATL. The seating was not very comfortable. Bread crumbs and left over disposable items from previous passengers were not picked up. The cabin was extremely noisy as the crew keep talking and laughing all night long making it difficult to relax or let alone sleep. Crew must make sure to keep the cabin as quiet as possible. The seating should add a privacy features such as curtain or something. Food choices are limited and average at best. I travel very frequently but this was my first time with SAS. I would try to avoid travelling with SAS in future and would not recommend it to my friends or family. My return flight Aug. 9th was cancelled for no specific given reason or explanation. The new flight on Aug 10th was delayed by 45 mins even though it took off on time. Sorry, if you are disappointed to read my survey but I have to speak the truth. Nayyer Islam, MD

Really good airline and I’ve travelled a lot. One of the best.

Food and service were excellent. The lack of seat monitors for movies etc was a negative.

Will not recommend SAS for business travel. Food was so-so. Service was very good. First leg was very good. Second leg from Copenhagen to Barcelona was terrible. We paid a LOT for business class and to have seats worse than most coach seats with no entertainment and no charging available for 1/3rd of the whole trip was not acceptable. Very disappointing. I thought they were coming back in the U.S. with style, NOT YET.

Airline left me stranded in the U.S. gave me an unrequested refund of 40% of booking and canceled my trip back! When I asked why, the said “we don’t have to tell you why”. “But you can rebook”. Never again! Paid 2x and rebooked on Austrian. What a joke!

LAX to Copenhagen was very nice…business class…great service and comfortable seats…great value…Copehagen to Barcelona…business class was normal coach seating…a little cramped…box meal….good service

Business class seats narrower and the most uncomfortable Business class I've ever experienced. Clothes on the seats was itchy, head of the bed was elevated causing us to slude down even though they were "lie flat seats". Plane was way too hot. My partner and I were both sweating just sitting in our seats. Staff appeared sad or depressed

Boarding and crew were excellent. Seat could have been more comfortable (hard on lower back).

Old plane with terrible business class seats - good food and service. Boarding was a joke with business class boarding last.

Alt vel, det ar jo en enkel flytur på 2,5 timer

It was a safe and smooth flight. Members of the crew at the second level, business could have been more polite and engaging.

Old planes and rude crew. They need a make over and better staff training. Even business class crew was rude and the hospitality was non existent.

Great. Only issue…the cabin was kept as warm as a sauna.

The tv and remote didn’t work. The plug to charge our phone didn’t work.

They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.

Food choices limited & not enticing Seats quite uncomfortable & difficult to control

Excellent service; they helped me reschedule so I can fly in an earlier flight

Service and food were excellent. Incredibly friendly and competent staff. Flight was delayed over and hour and I had to run between terminals to get my connecting flight.

There were only 2 toilets and one of them did not work in business class. We are not allowed to cross classes so had to wait in line to use the toilets!! The entertainment touch display was finicky and did not work all the time.

The service and flight was great. Luggage came out very quickly!

Flight was delayed 4 hours, gate change was a big trek the opposite direction, gate agent indicated a lack of faith that we would actually fly.

Waited until boarding started before saying there was no overhead luggage space on the plane.

They gave away my business class seat. No explanation and no apology. Told me I had to take the downgrade if I wanted to get to India. Then no WiFi for 10 hours. Just ridiculous. We should not work with this company at Deloitte. They don’t know how to run a business.

I understand and don't want food on a short trip, but tea and coffe (at least 1 cup) should be free. Nevertheless there was water available and the crew was nice.

Meh. Lived the seat. The entertainment unit did not work and had to be reset 3 times. Service was SLOW taking over 90 min to be served. Crew forgot about my meal. Chicken was dry and almost inedible.

My luggage was lost at the airport but American Airlines contacted me and got it to me the next day.

I like American Airlines and their safety record. They provide quality service and a feel safe enough to prefer American Airlines over other carriers even if I have to pay a little more.

Good flight, no turbulence. I felt safe and comfortable which is really important when I am just a passenger.

Worst airline in the world. They downgraded me from business class to economy with no compensation.

Overall ok. Best part has always been the sundae dessert.