Pros: "The seats were comfortable, the snacks were great, and the crew was friendly and professional"
Cons: "Flight was delayed"
Pros: "The person next to me was drunk. The crew was rude."
Cons: "Packed flight but the crew and ground staff opened to back door to board more easily. Thanks!"
Cons: "I don’t know if this part of your survey or within your purview but I do need to ask or to state my dismay why Alaska or any other airline charge for changing for changing flights to either a earlier or later flight? Why does Alaska and again any other airline charge its customers $30 to check in th"
Pros: "Great experience"
Cons: "Better meal, but great overall."
Pros: "Helped with bags and quick to assist"
Pros: "Seats and leg room keep getting smaller"
Pros: "Crew was very relaxed and friendly."
Cons: "Boarding was actually very good. It’s just the worst part about any flying experience. But they have a great system."
Pros: "Crew was great. Flight was on time."
Cons: "We were not given seat assignments until the flight was about to leave…"
Pros: "Crew was friendly. I loved that I could charge my phone as well as text while in the air (for free)"
Cons: "Delayed by 3 hours with nothing more than a sorry"
Pros: "Crew was great!"
Cons: "Over an hour late"
Cons: "We will move from our original reserved seats to the last row. Gogo system not operative."
Pros: "Service vas very good. The flight itself was unremarkable. Take-off and landing was smooth and on time."
Pros: "Big seats love the gogo in flight"
Cons: "The airline knew I was connecting, and they left early. No compensation, last flight of the night."
Pros: "Boarding was a little slow but the overhead bins were a total win! Love the bigger compartment! The seats were comfy and the flight crew were great! Plenty of complimentary drink choices and delicious snacks that could be purchased. Free in flight wifi was awesome and loved being able to charge my tablet at my seat."
Cons: "Needs wider seats, more help with boarding so it could go smoother and faster. More than one passenger struggled to raise the arm rest."
Pros: "Check in was great. Hassle free."
Pros: "No one in the seat next to me and we got there 20 mins early"
Cons: "Deboarding is always a hassle, nothing really bad"
Pros: "Very professional and helpful especially Ms Sahar in Ontario airport."
Cons: "Cramped seats not much room. Kisok to check bags hard to use or did work at all"
Pros: "Couldn’t really think of anything on the flight that stood out."
Cons: "There isn’t anything on this flight that stood out."
Pros: "Nice clean planes"
Cons: "No entertainment monitors"
Pros: "The flight was pleasant. The cabin attendants were cordial and made sure everyone's needs were met. Air temperature was excellent and luckily we didn't have any turbulence."
Cons: "II was hoping to get a $79 fair to Seattle and had to pay three times that plus baggage fee."
Pros: "On time courteous"
Cons: "I liked about everything and I will be useing Alaska air line forever"
Pros: "The flight left and arrived on time. Overall a great experience with friendly and caring people. Will definitely use them in the near future!"
Cons: "No issues at all"
Pros: "Good selection of entertainment (movies)."
Cons: "It was late by 2 hours"
Cons: "Need more fruit or veggie snack option No movie player option"
Pros: "The flight was comfortable and quick. The staff was very friendly and engaging. We landed about 15 minutes early which is always appreciated!"
Cons: "Although Ontario only has a few gates for Alaska I still found it strange that they didn't post which gate we would be boarding at until 5 minutes past the scheduled boarding time. Not a big deal but for someone who's not familiar with the airport it could be confusing."
Pros: "The trip was smooth and worry free"
Cons: "Everything was great. As a matter of fact, I shared in a couple of recent conversations how much I like Alaska."
Pros: "Loved the early arrival, the seamless process."
Pros: "Sat in Premium. Early board because of wheel chair. Lots of room. Smooth flight. Arrived early in Seattle. Ta very nice. Took all way to car in parking lot. Cleanliness."
Cons: "TA forgot one of my bags at security..but I didn't miss until almost to departure gate. Had to check my medicine bottle of cough syrup. What a pain. Put into separate basket. Open & swab. Weird. I'm 75 not a terrorist but I did have pneumonia recently & needed it do would not cough & choke on plane."
Pros: "Caring flight attendants but the admitting attendant was so condescending when asked a question to clarify directions for ticketing bags."
Cons: "No blankets available but the attendant thoughtfully turned up temp without being asked to."
Pros: "Flight on time and the crew were very pleasant and professional."
Pros: "Flight was on time Crew friendly and professional.. Seats were roomy with plenty of leg room."
Pros: "Easy, and comfortable."
Pros: "Very friendly staff."
Pros: "Delayed for one day 3 hours waiting time on the phone to reschedule the ticket"
Pros: "The short flight was made especially nice with one flight attendant offering to give a free drink for showing Seattle seahawk pride! Either wearing a jersey or showing a picture with seahawk pride. Very friendly and fun! The views were very beautiful also! Love Alaska airlines and LOVE the seahawks!!"
Cons: "The flight was canceled but I received NO notification WHATSOEVER and was not aware until I got to the airport- which was a 2 hour drive away."
Pros: "Prompt, fast, efficient, and courteous."
Pros: "Nothing g"
Cons: "Plane was delayed....which is fine... but when we finally landed, we parked on the tarmac in the rain after 1230am . Had to walk to the airport in the rain and wind. Older people were having trouble walking the distance, I actually went ahead to get a wheelchair for an older lady that I didn't know because there was no one on the tarmac to assist. Very horrible experience and I fly Alaska often. Never have I ever exited the plane on the tarmac in pdx and when I complained to an Alaska worker, she told me it was normal. I fly to PDX once a month and have never exited directly on the tarmac. I will definitely look for any other airline to fly instead of Alaska from now on. I will even fly spirit airlines....that is how much I will never fly Alaska again."
Pros: "The flight itself excellent. Great service The only problem was when we landed there was a traffic jam and could not get to the gate for 20 minutes."
Pros: "Great crew"
Cons: "Food ok"
Pros: "Great customer service very professional look forward to their services in the future"
Cons: "The seat and area around me on this early morning flight were trashy-- old cups of cheese spread, cracker crumbs, and an empty water bottle."
Pros: "Smooth and fast."
Cons: "Headphones should be free. Also some free food would be nice."
Cons: "The flight was more than 4 hours late making us miss our connections"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Pros: "Crew and all folks. I had not flown Delta for a while. Based on this flight, I’ll put Delta as a first option in future plans."
Pros: "Crew was great"
Cons: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Pros: "Love Delta. They will always be my #1 choice."
Cons: "Seats aren’t super comfy, but that’s true of economy on any plane."
Cons: "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
Pros: "Nothing more to say!"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "seating, food, service"
Cons: "Very late .missed connection. Agents in Detroit were worthless to get us on different connection"
Pros: "Movies, baggage price, snacks, friendly! And check carry on when full fir free"
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Pros: "Everyone was very friendly, especially when checking in"
Cons: "It was a 1.5 hour late leaving San Diego (6am flight), one of three bathrooms out, no coffee or tea (wtf?), we circled Atlanta for an hour, ran out of gas, landed in Pensacola, no information, missed the flight to DC ... And it's not even noon"
Cons: "Flight was late to arrive and late to depart. Not many passengers but no service."
Pros: "Courteous staff."
Cons: "Having to check a firearm inside and having it looked at by non-tsa personnel."
Pros: "Everything went off without a hitch."
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Cons: "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Cons: "Trying too hard to fit as many as possible"
Cons: "Couldn’t pick my seat"
Pros: "I loved the way that the flight attendants were able to sit my boyfriend and I together on our flights even though our seats weren't planned to be near each other. The available entertainment games, movies and tv shows were awesome to have!"
Pros: "Free movies was nice, service friendly."
Cons: "Long flight but shorter than scheduled, awesome."
Pros: "I like the fact that I was issued a credit for my flight. It was booked in error and had to be cancelled."
Cons: "I don't know how to use my credit."
Cons: "They charged $300 for 3 bags"
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Pros: "On time boarding in Seattle."
Cons: "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Flight attrndants on delta are mostly ok-- but there are several with bad attitudes who cannot communicate They will just point at things and mumble incoherently with incomplete sentences They will not turn there hips when walking down the aisle to avoid hitting people & they"
Cons: "Flight attendants are miserable"
Pros: "What is the issue?"
Pros: "Staff were all polite"
Cons: "The least amount of legroom I've ever had. The most cramped I've ever been and I'm 5'2 and fly a lot. Also for a 5 hour flight, I should not have been as uncomfortable as I was. There's less cushion than before."
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Boarding was quick and easy. Woot! For food on the SAN to JFK flight!"
Cons: "I hate that I booked and checked in early, but still had my seat assignment changed twice before boarding, and when I got to my seat, it was in front of the exit row, and my seat wouldn't recline. It was terribly uncomfortable"
Pros: "Service. Sweet attendant."
Cons: "no legroom in a first class and expensive seat"
Cons: "Old aircraft"
Pros: "Excellent crew"
Cons: "Leg room"
Pros: "The crew was quite pleasant."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Pros: "The crew, and boarding quickly"
Cons: "The flight was packed. It was hot as we boarded. The seat was tight and uncomfortable"
Pros: "Good flight, on time, uneventful. The best kind"
Cons: "No free beer :)"
Recommend for free wifi .
Pros: "The crew did great"
Cons: "During covid-19 they are not even attempting at providing a modicum of social distancing. Every seat in both of my flights was completely filled, meaning that we were squished up next to everyone despite any efforts to stay 6ft away from each other in the airports. Many passengers were wearing their masks incorrectly (not covering their nose, TAKING OFF THE MASK TO SNEEZE) and were not being asked to wear their mask properly by staff. I felt completely unsafe and won't be flying American again until there is a vaccine for covid."
Cons: "Don’t get the egg salad breakfast sandwich. It’s got more turkey and cheese than egg salad."
Pros: "plane was very nice and roomy, crew were friendly and good service"
Pros: "Comfortable seats"
Cons: "Free BBQ DINNER"
Pros: "The crew was courteous and helpful. The cabin was clean and seat was comfortable."
Cons: "Aircraft interior was a bit dated. Entertainment was via handheld device either your own or one provided by the airline."
Cons: "Connecting flight was delayed over 3 hours for system failure on original plane, after boarding. Gate was changed 4 times after that."
Cons: "Flight was canceled"
Cons: "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."
Pros: "Free tv which is rare"
Cons: "I had selected my seats ahead of time and they weren’t kept. Day of I tried to buy a seat and it told me there were tech issues and I had to go to a front desk to check in/purchase. Well all that got me was the very last row, middle seat. No recline and seriously no leg room or breathing room once the person in the row ahead leans back. Crew was not helpful. Not to mention, the security line was outrageously long and I got to my flight just before it left only to find out my seating arrangement and be presented with more disappointment. Took over an hour where I’ve never waited more than 20 minutes in this airport (I fly often). Didn’t have time to go to BR or grab a snack Then my second flight was (again another middle seat) way too warm. The attendants said “there’s nothing we can do”. I was so nauseous and uncomfortable the whole time."
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Cons: "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
Pros: "Flight was delayed 3hrs, no fault of the flight crew or airline but incredibly annoying. amd the person next to me reeked of onions and I couldn’t shake the smell for the entire flight."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "Was supposed to leave at 8:00 am. Waited for 4 hours, got my flight rebooked after having to search for an AA representative. I had to get my luggage due to the change of airlines, after waiting for an hour at the luggage reclaim center i was told that my bag had already shipped by itself with other flight"
Cons: "Everything. Poor service. 5 hours of waiting. Disaster"
Cons: "The crew looked very bored."
Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."
Pros: "I enjoyed the crew members, they were very nice and smiled despite it being so early. I also enjoyed that they mentioned about the free movie watching option if you have the AA app."
Cons: "I didn't like that they didn't offer any snacks such as pretzels or cookies. Other than that, it was a very comfortable flight."
Pros: "The flight was on time."
Cons: "Tired of less friendly, overweight domestic fight attendants (this is not the case on Asian Airlines (i.e. Korean, Japan)"
Pros: "The entertainment system is awesome made the flight go by so fast seats were comfortable"
Cons: "While using the entertainment system the airplane announcement system was way too loud I believe you are going to have lawsuits eventually for loss of hearing everybody around me was jerking to take the earphones out of their ears because the announcement system was way too loud across the entertainment system"
Pros: "Flight was great. Seats were roomy and comfortable. There was a free in flight movie. It was easy to go to the restroom."
Cons: "No space in overhead cabin near my seat. I had to go to the back of the plane to find room for it."
Pros: "The boarding went very smoothly even though the flight was full ."
Cons: "The plane to San Diego was much nicer, then the return flight to DFW. No TV screens are port to plug-in your cell phone."
Pros: "Smooth flight- communication from the pilot, free beverage, movies, what more could a person ask for"
Cons: "No leg room."
Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
Cons: "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"
Pros: "Flight was on time."
Cons: "De-boarding was slow"
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Pros: "Exceptional customer service"
Cons: "No food no entertainment so that's the only reason I gave 1 star to those"
Pros: "I likes that I was able to pick my seat for the same price."
Pros: "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
Cons: "Lots of turbulence."
Cons: "Rude flight attendants, filthy plane"
Pros: "The crew tried and did as good a job as they could with what they had to work with."
Cons: "The shuttle transportation didn't give me any information about baggage claim, took me 45 min to find the right baggage claim! So frustrating."
Pros: "The crew was very good. The pilot kept us updated on the turbulence and reasons for delay on food and beverage service."
Cons: "It was difficult to hear what the staff was announcing during boarding. They were not speaking clearly and loudly enough to hear."
Pros: "Friendly crew"
Cons: "Flight was late eariving at gate in Dallas and missed connection to Nashville. However, was put on a flight that left just 2 hours later"
Pros: "I liked the crew they were really helpful"
Cons: "The plane was to old I guess and it was a bit uncomfortable there was not enough space between passengers"
Cons: "Hour late crew rude"
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
Cons: "You need to add a not applicable choice to your list. I did not eat the snacks offered on the flight nor was there any entertainment that I could find."
Cons: "Flight was extremely cold and no blankets. Flight attendant was extremely rude when politely asked for one."
Pros: "On time"
Cons: "Food. Cold breakfast sandwich. Really? Cold bacon and egg."
Cons: "This flight was good, but when I fly in July I pay extra for protection and extra for better seat. Flight was canceled and they put me on different plane, which make my day in San Diego very difficult, because I miss my meeting, I didn't get better seat ither,instead I got seat in front of toilet and for 3 hours have to listen door bunging and terrible smell. I never been compensate for canceling flight or extra seat price.Nobody care even apologize. I hope that was just unforchened incident and I still like your company and still flying with AA, but I was really disappointed. Sincerely Vera Vasiley."
Pros: "I arrived at Dusseldorf"
Cons: "First flight was delayed 5:30 hours, so I was moved to different flights because I would not have made my connections but those flights were uncomfortable and had bad service and the people working didnt even so much as offer me complimentary peanuts"
Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
An airplane that still has screens (which I appreciated!) but every time there was a PA announcement the sound would cut out for a good 10 minutes AFTER the announcement was over. Eventually I stopped trying to watch a movie because I was missing so much. Also, I really wish they wouldn't rush to get everyone on a plane when the crew is delayed and doesn't get onboard until 5 minutes before they're scheduled to leave. You know that then we're going to sit there for 30 minutes waiting for them to get ready and find us a new takeoff slot, so why didn't you just delay the boarding too? United's Basic Economy is also a scam, but at least I got a window seat. And we all know there are worse options (Spirit).
The flight attendant, Angel lives up to her name- what an angel! I love her! She was so helpful and attentive and patient. My daughter spilled some juice on her shorts and not only did Angel help me clean up my daughter, she did not hesitate to pick up my daughter’s dirty shorts and neatly packaged it away for me! She went above and beyond her future to provide THE BEST customer service and flight I’ve had in over 20+ years of flying. Thank you, Angel, please continue to excel at exceptional customer service professional!
Cons: "With the exception of delays due to thunderstorms all was excellent."
Cons: "A direct flight from california to chicago turned out to be a flight with a fuel stop in Denver which was then an hour and a half delayed, missing my connection! How the hell does that happen?"
Pros: "Staff and entertainment"
Cons: "Comfort, seats felt tight"
Pros: "Quick flight"
Cons: "Hard seats"
Pros: "Get my bags to the airport on time!"
Cons: "Get my bags to baggage claim when I land. There was a 6 hour break between my first flight and arrival at destination. Seriously?"
Pros: "Comfy seats"
Cons: "Flight delayed and the entertainment was expensive. No charging outlet"
Pros: "Our flight was delayed for no apparent reason. Then the luggage will took more than an hour and finally another half hour delay at the AVIS rent a car."
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Cons: "After the entire flight was boarded & ready to go the plane had a mechanical issue before take off. Had to sit on the plan for 90 minutes before we were allowed to exit the plane. No other flights available For family of three until 3 days later! Had to demand to be transferred to another airline so my family & I can go home the next morning. Overall stuck in SNA airport for 8 hours. Didn’t get a refund for baggage, instead was given meal vouchers for the airport in the morning. United did provide hotel for the night but nothing special. United staff where nice to make the best of the situation."
Cons: "Small plane. Pay to play movies. Dated entertainment options."
Pros: "They were on time."
Cons: "There is no TV. They give you free United wifi that you can use if you have a device to watch movies/TV on, but they don't have any outlets to charge the device, so it's kind of pointless."
Cons: "I was told to go to gate 10, found out my flight was moved to 15 and missed flight sit at airport over"
Pros: "Smooth flight. Made up time in air. Decent snacks. Professional although not seemingly happy flight attendants."
Cons: "Delayed take off. Sat on tarmac. The outgoing flight had free entertainment via the united app but the return flight required payment for the same fare class and same duration. Ran out of snacks for purchase."
Pros: "Finally getting off the ground"
Cons: "Lack of information about the long delay; poor accommodations for the unplanned overnight stay."
Pros: "It's only an hour flight"
Cons: "Flight was 1.5 hours delayed with no explanation or communication given for over an hour. Uncommunicative crew."
Pros: "Nothing about this airline."
Cons: "The crew at the gate was really rude. Zero customer service. She raised her voice at us and another customer who was charged $50 for our carry on. Not only was the flight delayed for over 2 hours. We were not informed that we could not bring a carry on even when we were at the main entrance with an agent for over 30 mins when you entered the airport. All their staff needs new training everyone kept on giving us a different answer. We asked because of this delayed will our room be comp due to the fact we will be missing our connected flight. On the phone the agent said yes. When we got to the airport that agent said no. When we got on the plane that agent said no. When we landed in Denver that agent comp our room. We ended up booking a room making sure we had a place to stay at night. It created more work for us because we were trying to cancel our room took even more time. Definitely wanted to give United the benefit of the doubt that they were at least at the level of American Airlines. The last time we flew United it was delayed for 8 hours they ended up canceling the flight. When we called they said it was the weather and we told that agent it's mechanical issue because we are watching someone remove the engine. We will stick to American Airlines. Free entertainment."
Pros: "My flight was delayed where I would have missed my connection, customer service rebooked on another flight which got me to my final destination early. The upgrades and consistent service is handled very well."
Cons: "Crew member working at the gate told the lady next to me "get in line if you'd like to complain" regarding the continuous delays. Crew member let us know that united was aware of our delay ed take of 4:05 rather than 1:00pm several hours before yet, We were only informed through notifications in increments of 30 minutes. be transparent with your customers, the delay would have been much less frustrating had we known. Instead notifications every 30mins were teasing us that we're about to leave but it's clear united had not intention of taking off. Also crew member on board serving beverages "I need your money" is an extremely unprofessional and inappropriate way to ask for a card."
Cons: "As a frequent flyer, I'm used to slight delays, waiting around, and standard customer service across airlines. It's safe to say that this was one of the worst flying experiences that I've ever had....6 different 30 minute delays and horrible customer service."
Cons: "That my return flight was canceled with no notification after I missed my first flight. I ended up getting a new flight and was never informed that my return flight was cancelled there for when I got to the airport to return home I had to buy another $600 ticket. After buying a new ticket when I missed my first flight (my fault, I know) but I really think I should be compensated for this inconvenience and the lack of notifying me whatsoever."
Cons: "Two hours late arriving and my plane was the last one at airport. Enterprise who I had reservations was closed. The plane two hours late screws things up!"
Cons: "We were in first class first row, the crew kept talking and laughing during the entire flight (this is a 5 hours flight and we landed at 5am). Loud and banging the trolleys (why, everyone is trying to sleep!). We asked them to not speak as loud, but to no avail.... asking for a glass a water was a no no, you could clearly see they were not there to help you... The entertainment system was a vintage tiny TV which did not work well anyway (loss of image...). The seat was half broken. Not sure where the first class experience was. United please do something... Start first with your employees. Send them to Southwest for training..."
Cons: "I thought it was ridiculous you had to pay to watch tv despite there being a monitor in each seat. That was the first time I've encountered that on a flight."
Cons: "I've flown United for years and this was the most cramped plane - I'm 5'9 and I barely fit in the seat with my knees hitting the seat in front of me. Seems as though the seats have also been redone and made thinner - assuming to fit more rows in which results in more uncomfortable seats and far less room. Other than the entertainment on the flight - this was very reminiscent of a Frontier or Spirit airplane ride."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Cons: "They where late coming for about 30 minutes and going back it was late 3 hours. very frustrating for picks."
Cons: "I was told that a transport would be available upon landing, it was only there for first class patrons. We landed 20 minutes late due to maintenance issues and I missed my flight by five minutes. I feel that united could have expedited my departure from the plane."
Pros: "Surprised! My experience with United has typically been very poor. It's usually my last choice when choosing an airline. This is the first time I can honestly say I had a good experience on United. Plane was new, seats were very comfortable ans spacious (very rare), attendants were all under 70 years old and service was spot on. Huge change from the United I know."
Cons: "You have to pay for satellite TV, usually free on other major carriers."
Pros: "Punctual departure and arrival"
Cons: "The A319 that was used appeared quite tired. Strange irregular banging noises were heard and felt under the wing root area as jet taxied out of Santa Ana. After landing, a very high pitch squeal started and lasted 5 minutes after engine shut-down. Finally, there was a very loud "sawing noise" coming from under the aircraft after parking in the terminal that others commented about the loud sawing noise. Canadair aircraft was much nicer and quieter that was used from SFO to Santa Ana."
Pros: "The crew was polite and accommodating."
Cons: "After zone 2, no passengers were allowed to carry on the allotted amount of luggage. Boarding took a long time, passengers were rude, and the gat agents didnt notify anyone of the flight status until 30 minutes before boarding time. This changed three times."
Cons: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."
Cons: "The check-in staff was dismissive and unhelpful when I arrived past the 45 minute bag check cut-off time due to traffic. No help getting a bag check refund even though I paid for it a day early. Come to find out that the gate staff was courtesy checking everyone's bags anyway, and they took it with a smile. Those fools at the front were content to take my money and tell me to somehow mail my luggage to my destination (not possible since the flight was boarding in 35 minutes). There needs to be communication with the check in staff regarding courtesy check ins."
Pros: "Anytime things are new, and the basic needs are met for service, I think people will be happy. But! Timing was estimate for an 8:56 arrival and we landed at 8:30, so great timing too."
Pros: "Crews were great"
Cons: "Seats way too cramped-didn't pay extra for upgraded seating , in back row. Horrible"
Pros: "After all these years, still love United!"
Cons: "Loved everything!"
Pros: "LOVE the plane! CLEAN!! New and BEAUTIFUL!!!!"
Cons: "Sat and listened the WHOLE trip except when drinks were being served to the private lives of the flight attendants. The didn't pick up trash so everyone had to place their ice and semi full drinks in the nets when it got bumpy for the landing. I watched the flight attendants the whole time- they got paid to converse about everything- here is proof- one flight attendant was complaining that she only had 4 days of vacation and that she never gets called to work- I think I can guess why- and that she has talked to Kaitlyn- I think that was her bosses name?? But she wasn't given more hours. I wish I had ear plugs. The African American lady was so unkind and uncaring. She scollded another African American lady for coming to the back to throw away her trash. She hurt the lady's feelings and made her mad too. The folks on the plane seemed to be too much of a deflection to their personal conversations, but they were successful at ignoring everyone. We had to be careful to not spill liquid on our carry on etc and not hit the cups and such with our knees on the way out. I usually fly Southwest and want to write a letter telling them how great their service is! I apologized to the cleaning crew as the flight attendants told us to not worry about our drinks"the cleaning crew" will get it. How unprofessional to treat others that way. Stop talking! You can get A WHOLE lot done when you aren't sharing your personal life and opinions with each other!"
Pros: "It didn't crash"
Cons: "two hours late without any reason given, and forced to check my bag on the prior flight to the final destination meaning I can't get it at gate side. Numerous flights to Cedar Rapids through United have been canceled or delayed without any explanation - I don't have faith in United anymore and will not book with them again."
Pros: "The snack boxes are very good. The on flight crew were excellent. The gate crew - not so much."
Cons: "Row 32- seats don't recline. I requested to be sat with my children at booking - we were in different rows 3 of the 4 legs. My TV wouldn't accept cc payment."
Cons: "Having to board and put away carry on thinking the flight will depart soon and then finding out within 15 mins when everyone have boarded and settle that the maintenance delay requires that everyone must evacuate the plane with their carry on luggages. We waited at the gate for nearly 2 hours because the flight clerk told us not to roam far due to continuous updates... It started out as a 30 min delay and ended as a 2 hour delay with gate and plane changes. Had we known it was a 2 hr delay we would have been able to go use the restroom and go eat in between without worrying that the flight will depart."
Pros: "Great flight attendants on flight itself."
Cons: "Ridiculous price of flight from OC to SFO, the $200 cancellation fee when cancellation was medically related & notification was over 24hrs. 45minute flight delay."
Pros: "Same as Co's to Houston"
Cons: "Wifi on the first flight was great, unable to view any entertainment on the connecting flight"
Cons: "I spent 8 hours waiting for a connecting the scheduled time was less than one hour"
Pros: "No problems."
Cons: "We had to land in San Antonio due to bad weather (understandable), but the customer service was appalling. They kept passengers on the plane for 3 hours and 45 minutes, which is prohibited by federa law. They failed to provide additional snacks when the passengers were on the plane for over 7.5 hours, and made it seem like it was such a nuisance when we asked for water. They were able to pass out one cookie by hour 6 but the flight attendant made it VERY clear that they had to do "so much paperwork" to get it approved. The flight attendants were rude, inconsiderate, and when asked what the game plan was after our 4 hour delay, their response was, ""not sure, not my department." If they didn't have answers, that's fine, but the manner and careless tone in which they replied was inconsiderate and insincere. When we finally landed at our half way destination in Houston, the flight attendant made a comment about how she can't get home due to all of the delays without considering that half of the passengers had the same dilemma and paid hundreds of dollars for their flights! The flight attendant had no empathy or respect and I would NEVER take this airline again. We spent the night at the airport and are still trying to find a flight to our destinatiom in New York :("
Cons: "The snacks where gross."
The flight, crew and cleanliness was good, my main complaint is that they tried to charge for ANY and EVERY BAG bag, whether checked or carry on. So you think you are getting a good deal for flight tickets, but that cost does NOT include ANY bags. The very nice gentleman who checked us in ended up only charging us for 2 of our 6 bags. We had 1 checked bag and 5 carry on (1 for each of us traveling). So he charged for our 1 big checked bag and 1 carry on and then waived the fees for all our other carry on bags. This helped tremendously and was very much appreciated. Although, since we now know Frontier does charge for all bag types, we will probably avoid using them again.
Frontier is a cheap airline but everything went well
The ride felt inviting from the start. It was nice
Experienced a 1 hr flight delay, but they kept u updated on changes. Very clean, new looking planes. Have to pay for any inflight food /beverages. Little leg room but ok for short flights!! Helpful, friendly flight attendents. No wifi onboard. Have to pay extra for larger carryon bag & extra legroom seats. But basic flight prices are good so will try them again!!
Pros: "I was comfortable. I entered and exited the plane very fast."
Pros: "The price, and the on-time departure and early arrival."
Cons: "boarding could have been better as we were in zone 1 and we seem to be ignored for quite some time before getting on the plane"
Pros: "Quick trip."
Cons: "Other passengers. People are really do well on flights these days."
Pros: "Seats uncomfortable"
Cons: "Unloading. Took 2 hours to get bags"
Pros: "My flight on the 30th was fine. I was NOT on a second flight from Denver to Pensacola. My 360.00 round trip flight to and from Denver has taught me what I should have known. Fly Southwest or another first class airline."
Cons: "I’ve been asked to evaluate two flights from Denver to Pensacola. If I’m charged for 2 flights, I’ll take legal action."
Pros: "Cheap flight . Luckily looked into there baggage rules. Cheap flight means they don't offer any entertainment nor complimentary drinks.I didn't know this but would use thier services again and again at the prices I paid."
Pros: "Boarding process."
Cons: "Long flight, uncomfortable seats, a la carte everything, and prices were high for food and beverage. Vendor booked flight for me, so I did not choose to fly Frontier. Thought I had a direct to San Diego from D.C., turns out, we stopped in Colorado Springs, de boarded, waited an hour or so, then re boarded."
Pros: "The crew was nice- that's it"
Cons: "Everything - not comfy- it wasn't the frontier that I used to enjoy- horrible seats, horrible food and drinks you pay for everything... it was definitely a cheapened out airline. I understand low fares now and why y'all are priced the way you are! This airline is same as spirit not comfortable at all. I will pay a little bit more next time for quality. Also horrible landing."
Cons: "the seats.. the space.. the arm rests.. the tray tables.. everything"
Cons: "The delayed flight and the smell of puke for the entire duration of the flight after an indicidual puked before leaving the gate."
Cons: "Gum all over the carpet. Nicole and dimed at every opportunity. Uncomfortable seats that don't recline one bit. Only one of the 3 bathrooms was operational by the end of the flight."
Pros: "This was our first time using Frontier and we were skeptical because of the low fares. At each step along the way we were glancing at each other and waiting for the other shoe to drop, but were very pleasantly surprised by the end of the trip to have found nothing wrong or hidden. As a person who has flown regularly for over 40 years on both budget and full service carriers, and had always enjoyed it up until the late 90’s, at which time I really began to dread going through the entire process; this was a really pleasant surprise. On our way home in the car after our return, both my wife and I agreed that this was the first time in years that we didn’t have any complains about the experience and that we actually had mildly enjoyed it. Maybe that was just a lack of pain. At least on this first time using Frontier we got more than we expected. I think if you take the time to understand the business model the first time you book and you follow the booking process; the seat and baggage selection choices and the check-in procedures, you will get a good bang for your buck. We did upgrade some selections but even with that, we were still way under the next carriers fare price point. Maybe if we had not taken the opportunity to upgrade during the online booking process it might have been a different experience. This flight was two round trip tickets from Cincinnati to San Diego. The first part was a non-stop and the return was a one-stop in Denver. All three legs were on an Airbus 320’s. On all three legs we had isle seats in the first 6 rows (2C/ 2D, 3C/ 3D and 6C/ 6D). We don’t care about, nor expect frills; we only want to get there and back comfortably with good value fares; and that’s what we got."
Cons: "Due to understaffed check in counter, didn't quite make the 45 minute cut-off to check my luggage. Girl at the counter was super rude. Said I had to fly with my bags and proceeded to book me and my son on the next flight out... 8 hours later. Long story short, my bags were on the original flight but we were not. Great way to spend Mother's Day."
Cons: "Seats did not recline. I had to pay extra to make sure I sat with my children which is absolutely rediculous. Did I mention the seats did not recline. Also On literall all four flights we sat near the back since they offered one seat that was 0$ the others were $9 each flight. On all the flights the staff joked loudly talking about their weekend or what they were going to do. I understand being social but keep it down. We are traveling and exhausted. They kept waking my children up with laughter. On top of this. They misplaced our baggage for 24 hours. Ok yeah not such a big deal except when you were going to drive two hours away and going to need bathing suits and things in your bag. They ended up refunding the $50 luggage charge but did not refund anything I had to purchase ....."
Cons: "Delays for hours (5) and missed connections. On top of that, they couldn't get me to me San Diego destination. The best they could do was L.A....three hours away ! The offered no voucher and I would have to pay for my own hotel for the extra night stuck in Denver."
Pros: "The price of the ticket."
Cons: "- When I arrived at the check in counter at least an hour before my flight, there was one employee working the check in counter talking to a family ahead of me who were clearly agitated. As their very loud and public confrontation continued, I learned that the employee was trying to get them to pay for their clearly over-sized "personal items" and they vehemently disagreed. The employee did nothing to diffuse the situation and just engaged in arguing with them back and forth. They argued for almost 30 minutes while I stood waiting, worrying that I was going to miss my flight through no fault of my own. - When the angry family finally left, the employee called someone on a cell phone and a few minutes later a second employee arrived. The first employee began furiously typing and working on his computer and ignored the now long line of customers in front of him. The second employee began helping the rest of us but was also much less than enthusiastic. He asked me to put my small, overhead bin sized bag on the scale and I did so. He then told me there would be a $40 charge for the bag which I was surprised by because I thought the charge for a carry-on bag was $25. He told me that "the prices went up a few days ago." I was already so delayed that I told him to just charge the $40 so I could make my flight. He processed and then he took my bag. When I asked why he was taking it, he said, "Oh, you checked it," which I had absolutely not agreed to do. Seeing the line behind me and the very few minutes I had left to actually board my plane, I just let him take and check my bag. - At no point was I offered an apology for the altercation that nearly ruined my travel plans. (I have many many years of customer service experience and it is my firm belief that while that family WAS in the wrong and very difficult, the employee could have handled that altercation MUCH better.) - At no point was I able to choose or change my automatically assigned seat, so I ended up very uncomfortable in an aisle seat next to a baby in lap. I chose a red-eye flight so I could sleep overnight and I ended up getting NO rest because I was so bothered"
Cons: "It was a 3 hour flight so we didn't get any food but also my wife and I didn't get a cup of water either. If you wanted a drink you had to pay for it. Also there was no entertainment at all. And the seats we a little bit uncomfortable and you couldn't recline back."
Pros: "I am disabled so i get wheelchair service, door to plane. The people who wheel me around are polite and the young lady who got me to baggage and to the pickup at the door was so kind. I am 200lbs and she was a petite lil thing. She stayed with me till hubby pulled up to make sure i was safe in my car. The flight attendants are always courteous and help put my cane above in compartment. I cant reach over my head, nerve damage...have flown frontier 2-3times a year for 5 plus years and have had only one incident..."
Pros: "Friendly staff"
Cons: "You have to pay for carry-on, drinks, snacks, everything! Onnoxious beeping throughout the flight, super cramped seating, no charge ports, wifi, or entertainment! PLUS both flights were delayed!"
Pros: "We landed early."
Cons: "The gate wasn't ready so we sat in the plane for 40 minutes waiting."
Pros: "Flight arrived early and smoothly. Seats do not recline :)"
Cons: "Leg room could be improved."
Pros: "The staff is very nice and both my flights were on time and everything was smooth. No lost baggage, arrived at a gate next to my connecting flight, etc. But, the seats are so flimsy now, because they wanted to squeeze in another row of seats. They say the leg room is better, but it felt like less leg room. Overall I can't complain because the flight was very affordable, and at the time that mattered more than my comfort."
Cons: "There is no food offered on these flights, not even a snack. And no entertainment. A lot of airlines now have movies, but this was not the case."
Pros: "At least the take-off and landing were on time. We landed actually early but that extra time was taken up having to wait for some problems eg, a plane in the way and an apron-operator not available. These were minor problems though."
Cons: "We were told at first that the restroom at very front was reserved for the crew. When I asked an attendant if I'd understood right, she indicated I could to ahead and use it. I appreciated this, but the little room was dirty and stunk very bad. A relief to leave it! The charges for luggage (carry-on or checked) seem high, especially since you don't offer ANYTHING complimentary except water."
Pros: "we got to our destination safely"
Cons: "We booked our flight to san diego with a short layover in denver. 2 days later they canceled our original flight and put us on a slightly later flight, which would make us miss our connecting flight in denver, so then they gave us a 7 hour layover in denver, we had planned on having dinner in San diego, but ended up getting to our hotel at 3 AM. They would not let us cancel our reservation and they promised us a $50 voucher, that never came. very subpar, and with the state of air travel these days that's saying a lot."
Cons: "Flight delayed 2 hours for mechanical issues, flight delayed 39 minutes on the runway after landing. Flight staff treated customers extremely poorly and we're very rude in general dealings with customers."
Pros: "The desk agents at San Diego airport were helpful, poor people. I can only imagine the headaches they get from trying to fix Frontier's issues satisfactorily. That is about the only positive thing. Frontier's help phone line was ridiculous and when I finally got a person they were non sympathetic to my issues and completely not helpful."
Cons: "Fair warning: never fly Frontier. My flight from San Diego to Denver and then on to Atlanta was bumped the first day because the plane "broke", which would cause me to miss my connector. The airline put me in a hotel, which was fine (even though I had to pay a $200 security deposit that actually accidentally ended up being $400 and I didn't get back for 4 days). That next morning, I got a text saying my 6:15am flight was delayed by more than an hour, so I called Frontier and asked about my connector times. They told me I would have 10 minutes to disembark the plane and make it to the next gate and, if I did not, I would be stuck in the Denver airport for 12 hours. I asked if that was the case would they put me in a hotel.....they said no. I asked if I changed my flight to the next day would they put me in a hotel....they said no because it was my choice to change the flight (as if that is a choice). Thankfully, I know people in San Diego, so I stayed with them that night. Next morning I take an Uber at 4:30am (at the cost of $30+ dollars) to the airport only to find out that the flight was severely delayed again (no text notice this time from the airline). When I say severely, I mean my 6:15am flight was rescheduled to leave at 10:45am. That would, once again, put me missing my connector. I waited in the line with the 50 other passengers to talk to the desk agent for quite a long time. At first, the agent told me that I would have to wait until the next morning again. I then told him my plight and the events I had already been through. He found a route that would take me at 11:35am from San Diego to Denver then have a 2 hour layover, then fly to San Antonio, then finally get to Atlanta at 12:20am. So, that is me arriving at the airport at 5:00am Sunday morning and getting into Atlanta at 12:20am Monday morning.....over 16 hours with the time change. So, I had to take it. Frontiers way of making up for all of this nonsense? They gave me a $100 voucher to use towards future flights. Basically a worthless piece of paper I will never use."
Pros: "That the flights were short"
Cons: "Delays and sitting on runway for an hour before being able to deplane r& also in a departure take off. To ocramped.!!!! Charging baggage fees. Totally uncomfortable!!! I was miserable"
Pros: "The seating was very comfortable"
Cons: "There was a three hour delay and at no point during this time did a gate attendant make an announcement. The only reason I even found out about the delay is because I checked the flight status on my phone. There was very poor communication"
Cons: "When we checked in at the start of our flight in Denver we were told the flight was cancelled by a very RUDE attendant at the counter even though the reader board showed it was on time. The Frontier person had absolutely no intention in helping and could really care less. Ended up going to the South West counter and the people were great. Frontier should take a lesson form Frontier about customer service. When I book my next flight I will have to be very desperate to use Frontier because of the way I was treated."
Pros: "Stewardess was nice"
Cons: "Seating uncomfortable, trays are so small couldn't even set up a laptop. Charge for all drinks even bottled water"
Pros: "Nothing stood out as exceptional."
Cons: "EVERYTHING costs extra. Checked bags cost, carry ons cost, selecting a seat costs, and everything but water costs! Not even a complimentary juice or three bite snack bag. No TVs or wireless. Not worth it considering they don't offer anything that you can't get somewhere else."
Cons: "Fee for carry on luggage. Fee for seat selection. Fee for everything - even water, juice, or coffee. Don't like their business model. What seemed to be a good deal when we bought tickets ended up costing a "good deal" more !!!!!!!"
Pros: "The boarding process was quick and easy."
Cons: "The flight was delayed by 45 minutes and we were never really informed as to why. I understand delays and they happen but being informed would be nice!"
Cons: "First of I got double charged for my bags second flight delayed for no reason n seats are extremely uncomfortable we arrived n we stuck in the airport for 30 mins no reason bags took an entire hr so I just left my bag"
Pros: "Fast and easy frontier employees are very helpful"
Cons: "They don't take cash with foods and drinks and my card wasn't working"
Cons: "I didnt like how i had to pay $105 for a carryon for going there and back. Thats ridiculous! I can understand the initial price at the checkin gate but that price shouldve been covered for the roundtrip. I will never fly Frontier again. And ive told several ove my friends and family not to fly with that airline either. The reason why they are so cheap was because they will find a way to get you in the back end of the deal. I couldve flew with American airlines with no layover and not have paid a fee for a carry on. Wouldve been at my destination faster and no hassle."
Pros: "Got home from San Diego, Ca."
Cons: "Seven hour layover in Denver. Flight started out one hour late and then the Air Conditioning on the plane did not work putting us another hour late leaving."
Cons: "I purchased my ticket through KAYAK-assuming that meant I had a seat on an aircraft. Oh no, when one checks in for their boarding pass, you then must purchase a seat for anywhere between $13-$30 dollars. And, wait there's more...you have to also pay and additional $40 for the pleasure of dragging your own carry on luggage onto the plane. I had to pay an extra $65 both ways. I hate scam my, sleepy marketing and will NEVER fly Frontier again! Oh, and if you don't buy the $30 seat, it doesn't recline. And bring your own water because, you cannot even get a water without paying extra. Horrible Experience!"
Pros: "I asked for a seat change and they were so accommodating. In general, efficient but also friendly and elaxed service. I also liked the intercom messages, they explained the reason for the rule."
Pros: "The guy who checked me in at the airport"
Cons: "Is very sneaky and is not easily disclose seats cost of the additional money food cost additional money drinks cost additional money. In addition they charge you for not only bringing your bag to be checked but to bring a bag on the plane. They do not do anybody any good to not disclose that when booking the flight in large font or a pop up window before you officially book. We sat on the runway at the Denver international airport for over an hour once we landed again completely irritating and dissatisfied!"
Pros: "Charge for everything (seats?). Bad takeoff, thought we were going to run off the runway."
Cons: "We waited an hour on the tarmac for a gate to open. It took another 90 minutes for them to get the checked bags to the carousel. Frontier's excuse was that they usually have 8 people to unload the plane, that day they only had one. Frontier is too cheap to hire people and expects customers to tolerate their operational inefficiency. No one at Frontier showed any form of customer service skills and refused to grant any concessions to delayed, angry customers. In fact, the luggage supervisor called security because she angered the customers so much. To sum up, f*** Frontier and I cannot wait for their inevitable chapter 11 filing."
Pros: "There was a 5 minute delay, but they did fine getting us there in plenty of time."
Cons: "First time flying Frontier, and the plane itself is very uncomfortable. Tray tables are too small to do anything with, and the seats are very thin and hard and do not move at all. The armrests were also super uncomfortable, but when you try to move them back, they still straight up so you can't be comfortable. The crew wasn't very personable like more famous airlines. Everyone seemed pretty unhappy to be there and talked minimally. You have to pay for your bags, food, and drink. No entertainment available to judge."
Pros: "Plane made it to Denver"
Cons: "Seats were the most uncomfortable of any I have ever sat in. Picking a seat so my family could stay together cost 13 bucks a person and that was annoying. And you charge for carry-on, hence the title regarding the cheapness of frontier. There are other airlines that don't try and squeeze money out of you the way Frontier does. Probably will fly another airline next time."