Daily cleaning, installation of cabin HEPA filters on flights from California to Pensacola
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Scores according to KAYAK customer reviews
Pros: "Very well looked after, couldn’t ask for more."
Cons: "Nothing, perfection."
Cons: "Plane delayed"
Cons: "It was perfect"
Pros: "Nobody was seating next to me."
Cons: "Wake me up for snacks"
Cons: "Delay taking off and delay arriving to gate due to scheduling."
Cons: "It could be better if the airplane would serve complement food."
Pros: "Gate waiting area was far less commotion than the Southwest gates."
Cons: "Speed and care"
Pros: "People were friendly and super helpful."
Cons: "We got in later than estimated."
Pros: "Arrived early"
Cons: "Better snacks"
Pros: "Boarding was smooth"
Cons: "Snack, staff behavior was below average"
Pros: "Efficientand smooth."
Pros: "I actually loved the fruit and cheese platter"
Pros: "It was all good."
Pros: "Not much"
Cons: "Just about everything"
Cons: "Snacks were meh"
Cons: "Snotty steward in the back. Not pleasant."
Cons: "Served only water, food pre-order ignored"
Pros: "Love Alaska airline!"
Cons: "It would be great if there was power outlets for notebook on board/"
Pros: "Just great"
Pros: "Great airline"
Cons: "Plane issues kept us on the tarmac for 2.5 hours before we took off"
Pros: "Enjoyed the beer and wine."
Pros: "Everything went smoothly!"
Pros: "Wifi and outlets"
Pros: "Punctuality and kindness off employees."
Pros: "Free baggage check and upgraded to "Premium" class was an awesome surprise!"
Pros: "Alaska Airlines"
Pros: "the folks at Alaska Airlines were super helpful and outgoing. They really make your happiness a priority."
Pros: "i luv flying :)"
Cons: "The middle seat is horrible there. It's tight, don't have a tray table in front of you or a pouch. Also the charger the row is right in front of you so the other two people plug there stuff right by your feet. You pay extra for this seat which I would never do again."
Pros: "Everything easy off . Easy luggage retrieval. Getting a Lyft was painless and I was only 15 minutes from home . Loved not fighting traffic for hours like you do from SFO . It was great ."
Cons: "Small commuter plane but I'll get used to it ."
Pros: "All of the workers were sooo kind and helpful."
Cons: "Nothing, it was a great experience."
Pros: "Friendly. Uneventful. Roomy."
Cons: "Seat backs have very little padding."
Pros: "The people working Alaska were kind and professional."
Cons: "Nuthin particular"
Cons: "They left my luggage in Portland and made me have a two HR delay to get my bag"
Pros: "boarding and disembark were good for premier as was seating comfort"
Cons: "There is no substitute for a wide body aircraft"
Pros: "Delayed BC of Pilots schedule, boarded the knowing the pilots weren't even there yet waited 30 mins for pilots with no air-conditioning til the stewards called someone to turn on air... finally checking the plane and during that found there was something wrong with waited an extra 45 mins til we finally took out ...were supposed to arrive in Newark at 5:55 pm did land til 7:15pm that messed up my pick and the schedule"
Pros: "Online check in"
Cons: "2 hours late no updates... poor"
Cons: "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."
Pros: "Entertainment options excellent. Very happy to have my own row seat (exit row)."
Cons: "Snack options (goldfish, biscotti cookie) getting tired."
Cons: "The seat and area around me on this early morning flight were trashy-- old cups of cheese spread, cracker crumbs, and an empty water bottle."
Pros: "Smooth and fast."
Cons: "Headphones should be free. Also some free food would be nice."
Pros: "It was an intern final destination and the boarding crew answered all my questions and put me at ease."
Cons: "Everything was perfect."
Pros: "Crew and all folks. I had not flown Delta for a while. Based on this flight, I’ll put Delta as a first option in future plans."
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Pros: "Crew, exit row seat"
Cons: "Boarding took a long time"
Pros: "Great flight"
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Cons: "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
Pros: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Cons: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Pros: "Nothing more to say!"
Pros: "Delta was OK"
Cons: "Lack of attention by the fly stuard in Virgin Australia Virgin had a 45´delay"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "seating, food, service"
Cons: "Delayed 3 hours"
Cons: "No will fi"
Cons: "Very late .missed connection. Agents in Detroit were worthless to get us on different connection"
Pros: "Movies, baggage price, snacks, friendly! And check carry on when full fir free"
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "Everyone was very friendly, especially when checking in"
Cons: "It was a 1.5 hour late leaving San Diego (6am flight), one of three bathrooms out, no coffee or tea (wtf?), we circled Atlanta for an hour, ran out of gas, landed in Pensacola, no information, missed the flight to DC ... And it's not even noon"
Pros: "Great crew on board!"
Pros: "Courteous staff."
Cons: "Having to check a firearm inside and having it looked at by non-tsa personnel."
Pros: "Everything went off without a hitch."
Pros: "on time"
Pros: "Great service, free movies, nice crew."
Cons: "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
Cons: "No entertainment"
Cons: "Trying too hard to fit as many as possible"
Pros: "I loved the way that the flight attendants were able to sit my boyfriend and I together on our flights even though our seats weren't planned to be near each other. The available entertainment games, movies and tv shows were awesome to have!"
Cons: "The plane bathroom was old and junky"
Cons: "They charged $300 for 3 bags"
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Cons: "I forgot my wired ear phone so I purchased the earphone. I knew i shouldn't expected anything for $2 but really I couldn't hear anything at all to watch the movie. It's used to be free, now even paid the quality of the stuff is really suck."
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "What is the issue?"
Cons: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
Pros: "That my flight was on time"
Cons: "Pretty much everything else about it"
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Pros: "Staff were all polite"
Cons: "The least amount of legroom I've ever had. The most cramped I've ever been and I'm 5'2 and fly a lot. Also for a 5 hour flight, I should not have been as uncomfortable as I was. There's less cushion than before."
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Cons: "Extreme delays"
Cons: "If we boarded and left on time"
Pros: "I was able to return home after my flight had been cancelled."
Cons: "While rebooking my flight from Phoenix the rebooking agent been yelling at me to pull my mask back after I was trying to answer her questions while trying talk over all the other customers. I feel that it was unnecessary and over done."
Cons: "never made it to this flight."
Cons: "Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags."
Pros: "Empty flight, got whole row to myself, nice staff, on time, smooth travel."
Pros: "In flight entertainment and mood lighting"
Cons: "No delays and not having someone taking up my seat"
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Cons: "When the delayed flight landed, the crew should help expedite those connecting to other flights. They should announce our connecting gates so that we don’t have to look it up."
Cons: "All good"
Pros: "Crew was professional and courteous. Several young children on board and they really helped the parents with juices for the kids and assitance putting the accesories into overhead bins."
Cons: "Wifi did not work at all during flight. No entertainment. Seat (economy) very narrow and poorly padded. NOT COMFORTABLE! This was new equipment 737-800. Terrible plane seats."
Pros: "Loved the seat back lcd entertainment"
Cons: "Not accepting Apple Pay. Who wants to dig out the wallet."
Cons: "Not being able to check .my bag through from Palm Springs and long layover in Philadelphia"
Pros: "Let me sit by myself. Sweet"
Pros: "We did get a beverage and snack."
Cons: "Flight attendants don't even acknowledge the passenger s existence. They talk to each other and ignore the passengers."
Pros: "I liked the food and the fact that we had booked good seats in Economy so we were comfortable."
Cons: "We weren't able to choose the movies etc. We were forced to watch what the airline picked on a big screen. Old plane."
Pros: "The friendly and attentive flight staff."
Pros: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Cons: "The wait at the customer service counter in the terminal at LAX."
Cons: "They keep cramming the seats closer and closer together."
Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"
Pros: "Except for narrow seats, all fine"
Cons: "Narrow seats (we were in exit row, so plenty a leg room)"
Pros: "Free on board entertainment and arrived at same departure gate as my short connecting flight to West Palm Beach"
Pros: "Flight was smooth. Service was perfect"
Cons: "Boarding process is horrible, too many groups, not logical at all."
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Pros: "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
Cons: "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"
Pros: "On-time arrival"
Cons: "They lost a bag and then took nearly an hour to do the lost luggage report. Handoffs among three staffers (one disappeared)."
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Pros: "The flight was fine, no complaints from JFK to DCA, luckily at JFK they gave us priority check-in forms to help us skip a few lines to get through faster for our connecting flight to DCA."
Pros: "The crew was courteous and very nice."
Cons: "The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?"
Pros: "The trip was very comfortable. It a a 787 plane and had all the bells and whistles and comfort. The food was excellent, I was pleasantly surprised by the quality and quantity of food. I travelled on BA to LHR and the food was very mediocre."
Cons: "The service was okay, nothing exceptional. I think AA could do more from a service perspective similar to Middle Eastern airliners."
Pros: "Assigned seats"
Cons: "The flight was actually on their smaller airline I think Mesa. The plane was really small with no amenities."
Cons: "The only negative aspect of the three hopswas a couple of gate changes prior to boarding... one at Dallas and one at Charlotte and the could not have been much further apart, new gate from the original gate... but it made for a leg-stretcher during a long day of sitting"
Pros: "Great team of flight crew members but boy it will be a long time before I want to travel through London Heathrow again."
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "No complaints. Love American!"
Cons: "The plane was delayed over an hour."
Pros: "Flight was good. Crew was friendly."
Pros: "Loved that he was upfront with all of us that it would be a bumpy flight after about 20 minutes, which he was correct and very accurate."
Cons: "I thought his delivery sounded a little more "worrisome" than it needed to be. I thought that he could have expressed the same sentiment, while sounding more confident in his ability and more soothing for folks like me who despise turbulence:)"
Pros: "Aircraft was safe, clean and good media selection with power-outlets for mobile device. Good updates from the pilot and crew."
Cons: "No free wifi. Crew was late which delayed the flight. No Admirals Club access for AMX Plat card holders."
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
Cons: "The plane had no TV in front of the seat for a international flight, the space was tiny as well. I could never recommend this to anyone else."
Cons: "I didn't like the American airline people who checked my bag. She threw it because I told her nothing was breakable in it."
Cons: "Needed to stop in Yuma to refuel. Missed connecting flight. Ridiculous. And ran out of water for customers as well."
Cons: "There are always delays when flying American. Makes my trip very stressful."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Cons: "Flight attendant was rude"
Pros: "Check in was easy and staff was very helping."
Cons: "There should be more food options to buy."
Pros: "The timing."
Cons: "The landing was a little rough."
Cons: "The size of the plane"
Pros: "Coming home"
Pros: "Very good"
Pros: "Flights were on time. Always a plus! Attendants were awesome"
Pros: "Bathrooms were clean"
Cons: "Seat room/especially when the person in front reclined"
Pros: "Seating was spaced good"
Cons: "Everything was ok"
Cons: "The seating selection and comfort was below parr"
Cons: "seat didnt recline, tight space couldnt sleep no chargers the plane sucks"
Cons: "no pre-check line or priority access line through security. There's not even advance warning when you buy a ticket that its anything but business as usual at LAX. They are renovating the lounges too so some are closed with no mention on the website. It's really inexcusable to not mention the state of affairs when considering traveling on the airline"
Pros: "The stewards were awesome. Funny kind and attentive"
Cons: "Horrid service. Don't work with customers, abysmal overall."
Pros: "Very good! Very nice and friendly employees!"
Pros: "All of the above"
Pros: "The plane."
Cons: "Travelling with a nine week old: no add on seatbelt (as per QANTAS) for lap sleeping, paid for an extra seat we didn't realize we were buying. The food has not improved in the last decade in contrast to other airlines."
Pros: "Everything was fine"
Pros: "Very roomy and workers were helpful."
Cons: "Nothing. It was great!"
Cons: "The boarding process is a bit chaotic. I honestly think the wi fi should be free."
Pros: "Same as Co's to Houston"
Pros: "Provided blankets for snug sleeping"
Pros: "How a passenger emergency was handled. We were kept very well informed"
Pros: "Getting to my destination on time."
Cons: "Hate LAX. Hate the empowered TSA. LAX seems to be forever under construction. Avoid if possible."
Pros: "Perfect service"
Pros: "They did not care"
Pros: "Price was nice at $142"
Pros: "good movie selection"
Cons: "couldn't reserve seat in advance; told 3 different things when I bought ticket"
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Pros: "I like the movie options and complimentary beverages"
Cons: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."
Cons: "Horrible overlay"
Pros: "Not much to go wrong so not much to complain about. On time, smooth, pleasant, ideal!"
Cons: "Bad Service over all."
Pros: "All went well. Pleasant attendants."
Pros: "Great staff. Great safety explanation. Smooth fight"
Cons: "Nothing. Everything was great. I'll definitely try to stick with united for my future travels"
Cons: "Excellent 5 star"
Pros: "Serve drinks"
Pros: "Delta airline"
Cons: "floght delay ; at least 3 times for me!"
Pros: "On time."
Pros: "same as above"
Pros: "Comfort and great staff; smooth landing as well"
Cons: "Round my credit card"
Pros: "Staff was nice and chairs were comfortable"
Cons: "The turbulence"
Pros: "Pilot did exceptional job with rough weather heading into Houston."
Cons: "With everyone carrying on baggage, someone mid plane to help would be beneficial."
Pros: "No delay ,staffs were helpful"
Cons: "I had an overweight lady next,extremely uncomfortable for both of us."
Pros: "The price, and the on-time departure and early arrival."
Cons: "boarding could have been better as we were in zone 1 and we seem to be ignored for quite some time before getting on the plane"
Pros: "The aircraft was new."
Cons: "Being on time for departure would’ve been nice. Taking forever to board wasn’t fun. The seats are probably the most uncomfortable seats imagined. The air vent for my seat didn’t even reach my seat."
Pros: "My flight on the 30th was fine. I was NOT on a second flight from Denver to Pensacola. My 360.00 round trip flight to and from Denver has taught me what I should have known. Fly Southwest or another first class airline."
Cons: "I’ve been asked to evaluate two flights from Denver to Pensacola. If I’m charged for 2 flights, I’ll take legal action."
Cons: "Frontier is ok. Staff was friendly. The price for the flight itself was great,but the cost of bags and seats was way more than the flight.The seats aren’t very comfortable,not at all plush.If I hadn’t been sitting with my daughters, it would’ve been even worse. I’ll pay more for comfort next time."
Pros: "Everything was great, most importantly unbeatable price"
Cons: "Keep it this way and dont hike the prices like spirit airlines"
Pros: "Crew was friendly, the plane looked to be newer nice and clean amd flight waa on time"
Cons: "The one "personal" bag policy is insane! I was caught off guard and had to pay for a small carry $50 @ the counter before boarding. If I were aware I could've paid in advance for a lower price and brought a large suit case. Thank God it was a short, 2 hour, flighr because it was not a comfortable seating, it was VERY crammed! AND snack and/or drinks during flight are not complimentary. It was really hard to understanding the crew member giving the emergency instructions over the PA, had a very strong accent."
Cons: "Being trapped in the plane over 2 hours only to find out the flight was delayed close to 4 hours. Eventually booked a flight for the next day that cost twice the amount of round trip."
Cons: "The airline delayed flight from 7:45 pm to 1:20 am, then canceled the flight at 8:30 pm. I paid $600 for a Delta flight to get out of the city the next morning. Frontier offered reimbursement of $400, which barely covered the initial flight. The airline offered a hotel stay at a less than desirable hotel. I had to book a hotel at my own expense. I will not fly Frontier again."
Pros: "on time, polite crew"
Cons: "tight, uncomfortable seats"
Pros: "Larger seats, friendly flight attendants, casual atmosphere, less chaos than larger airlines. Will recommend and will definitely fly Frontier again."
Pros: "Boarding went smoothly. On time departure and arrival."
Cons: "Pretty uncomfortable seat. They mentioned returning seat to upright position, I never found a way to recline it. Might have bought a wine if there had been a list in my seat pocket..."
Pros: "Everything was great"
Cons: "The plane was so old and did not feel safe. Take off was rather bumpy and noisy. The whole flight was noisy. Landing was good, I was in the front seat which I expected to offer more room. It did not."
Pros: "If you want to sit on an ironing board and than get asked to pay for water, this is the flight you want."
Cons: "The fee to pick a seat and bring (1) carry-on was nearly what the flight cost. This airline is a joke."
Pros: "Kindness and consideration and the understanding of their staff."
Cons: "Have to pay so much for luggage thought I was really getting a great deal but really was the same as the other airlines give or take."
Pros: "More legroom than most airplanes"
Cons: "Seats are super uncomfortable"
Pros: "The staff at the ticketing counter were accommodating. They went the extra mile to ensure seating and baggage were a priority. The in flight crew maintained a clean appearance, were pleasant, and provided passenger guidance when necessary ensuring a smooth flight."
Cons: "There wasn't anything I particularly disliked."
Cons: "Past flights that were delayed and most recently turned away with a 2 year old due to their overbooked seats I couldnt travel with my niece. I am disatisfied with Frotier even with rescheduling the flights were tripple the cost of what I spent in the first place and they would not even apply the credit I used with my ticket I paid for. All this happened and I no longer wish to fly with frontier anymore."
Cons: "Frontier cancelled return flight without telling me and refusing to do anything other than refund 75$ or give me a flight 4 days later. Frontier refused to help with hotel or other accommodations and I had to rebook flight with delta for 350$ so I could get back home. Also, the employees from Frontier were extremely rude and refused to even look at me or even answer my questions. They said flight was cancelled due to weather reasons, but American Airlines was able to get planes running on only an hour delay. And, again, I never even had the common courtesy of a call or email, or text that my flight was cancelled! I had to find out when I got to the airport,"
Pros: "The crew were nice but not exceptional (they were likely frustrated with the delays as much as the customers were). Although it had nothing to do with Frontier itself, we traded with another couple because there was a single empty seat in their row which allowed our lap child to have his own seat to sleep in on the flight."
Cons: "The entire experience was awful. We bought these tickets because they were about $40 cheaper than competitors. However, we were nickel-and-dimed to death. I will never fly frontier again. Just getting seats together on a single flight combined with baggage costs (we had two bags that were carry on size but checked they because the carry-on luggage cost is so insane) we should have gone with another carrier. Despite arriving seriously late Denver they still kicked everyone off and conducted a security check for over an hour. Once again there was only a single attendant and boarding took FOREVER. They didn't even have wifi on the plane so my kid could watch something on Netflix."
Cons: "Everything - best to avoid this airline unless you like poor service, paying for baggage, carry-ons, even for the seat you just purchased. You can't reserve a seat without paying extra, regardless of the seat location. Once you pay all the additional fees this low cost airline ends up being a premium with poor services. Baggage drop is silly, everyone has a problem and the line to "drop" off is ridiculous. And, expect to be delayed for no particular reason other than Frontier flight operations"
Cons: "flight cancelled on Sunday Dec 18, couldn't get another flight until Saterday the 24th, this would have been a complete disaster if I wasn't a college student on break from school. Airline did nothing to compensate for the extra week I was stuck in GA trying to get home. Also charged me for my carry on. Will not be flying Frontier again which is sad since it is based in my home state, but someone else will get my buisness from now on."
Cons: "The flight was canceled"
Pros: "Flight was on time and baggage claim was fast despite freezing rain. Food has to be purchased on flight. Given the tickets are cheap they nickel and dime everything. They only allow one carry on with you either a laptop bag or cabin bag. It's cheaper if you prepay online or during check-in. It's expensive at airport and a hassle."
Cons: "Even small soda or snack not Free. They should give it for kids atleast."
Pros: "The boarding process and crew was good/nice enough"
Cons: "The seats are not the most comfortable, tray tables are too small, you pay for everything, then the flight attendants are trying to sell you extras/credit cards. No WiFi availability."
Pros: "The flight wasn't delayed and the crew was very nice."
Cons: "The seats were uncomfortable. With that being said...it's a cheap 1.5hr flight. I really can't complain!"
Pros: "It arrived safely."
Cons: "First they cancelled my afternoon flight and moved it to the am causing me to miss a day of work. The employees were sullen, the flight was crowded, and they charged 50% of the original ticket price for a bag ( original $186, bag $90). This was a surprise. Their customer support is in the Phillippines. Their cost cutting is rediculous. I will pay more and fly a different airlines next time."
Pros: "I liked that I was able to select a seat."
Cons: "I did not like that I had to pay extra to select a seat, especially because the seat was not any more comfortable or spacious than the other seats on the plane. The staff rolled their eyes when customers requested service. I am never flying Frontier again."
Pros: "quick flight with great service"
Cons: "They nickle and dimed you for everything, the cost in the longrun was more than if i used American by $80. in the long run, lied about carry on and charged 40 each way"
Pros: "take off and landing excellent,"
Cons: "paying for non alcoholic drinks come on! Seats not comfortable at all waited 20 minutes for luggage-given wrong carousel number"
Pros: "Pilots takeoff and Landing"
Cons: "Everything. Worst flight ever, will never be flying frontier again. Thete is just to much that was bad to discribe it all. Let zodiac Aerospace make your seats"
Cons: "Horrendous delays coupled with a lack of customer service around the delays. The frontier fate agent basically bailed once he knew the delay was going to hit and didn't come back for 5 hours. The frontier customer service reps on the phone couldn't even tell the flight was delayed 6 hours. The crew and pilot didn't show up on time despite the delay. Incredible..."
Cons: "Don't think because they advertise low fares that that's what you're going to pay. You get charge for checking in bags carrying on bags. You get charged extra to pick a seat if you want to sit with your family. You get charged if you want any snacks on the plane or drinks. With all the Fees I should have used Delta"
Pros: "Affordable flight to relevant destination"
Cons: "The cabin A/C did. It seem to be working. I was hot, uncomfortable, sweating, and struggling to breathe. Also we landed something like 20 minutes early but sat waiting on a gate - nearly an hour, until we were late. There were some people missing their connections. The cabin airflow was not running while we were sitting waiting on a gate all that time. I was gasping for air by that point. Then we were asked to remain seated while those missing connections could de-plane. I understand and empathize but I was desperate to get off that plane -'it was stifling! No food or even a glass of tap water unless you wanted to whip out your credit card. Lots of hidden fees, not really that cheap after you pay for a seat assignment, a carry on bag, a checked bag.... Boarding was chaos, they did not adhere to the zones in the Memphis boarding. No food, no entertainment - nothing to rank there."
Pros: "The crew were very friendly and nice. The plane's temperature was comfortable and I enjoyed the food I purchased. Boarding and unloading took a while, but things were done orderly. Receipt of luggage was much faster in Cincinnati then in Denver."
Cons: "The seats are small with little legroom, especially if you have a personal item under the seat in front of you. I'm not particularly tall, but seating was uncomfortable as I could not move my legs much. I also wished they would do boarding from the back of the plane to the front. I purchased a seat in the back, but was not able to board until the third group, causing me to have to inconvenience the people in my row in order to take my seat."
Pros: "Boarding was pretty easy and the crew was nice."
Cons: "The seats weren't comfortable at all and did not lean back unless you were in the first three rows. Not a lot of leg room made it hard to get some much-needed rest. Took forever to get off the plane when we landed."
Pros: "The time of the flights, and the quick security at the terminal."
Cons: "Hidden fees for everything. You book your flight for one price. (mine was about 100$ less than other airlines at time of booking) -Then they have you pick your seat (charge) -Then if you want to check a bag (charge) -Then if you want to BRING A CARRY ON (CHARGE) It ended up being way MORE than the other flights I could have just booked on other airlines. (I booked at $220.00 and by the end of my trip spent $373.00 with Frontier) Also, the returning flight was delayed 45 minutes but I received no notifications."
Pros: "The man sitting next to me."
Cons: "Over an hour late, no complimentary beverages or snacks, tiny tray, seat doesn't lean back."
Pros: "The crew was amazing.... On both flights!!"
Pros: "Staff was friendly"
Cons: "The most narrow and hardest airline seats I ever sat in. I was consistently elbowed by the women next to me. Very uncomfortable seats. Also the website was very misleading telling me the flight was $143. When I went on the site to check in the day before the flight it said I had a balance of $80. I was very confused. Also your site was not that easy to navigate around to do the check in. I fly often with other airlines and never had this much trouble finding on your site where to go on it to reserve my seats. I am sorry but I will never recommend Frontier nor will I fly with them again. It's bad enough flying these days with all of the additional charges, People bring all their carry one on board, security and delayed flights. I want the best and easiest check in and a better seat which would of been really nice yesterday for our flight since we sat on the Tarmac for over two hours with a rain delay. That means I was on your airline for almost 5 hours. Because of it my back and neck are hurting still today."
Pros: "Cheap fare"
Cons: "No wifi"
Cons: "It's just the cheapest option, and they pretty much surprise you with a ton of random fees that you aren't told about when purchasing the ticket. It's sneaky and annoying and I don't have respect for this airline. Not to mention that the seats lack comfort, there is little to no legroom, no tray tables, and no complimentary drinks. Bummer-- I'm sticking with Alaska Airlines from now on."
Pros: "It was just a typical flight."
Cons: "There was no entertainment. Also no free beverage."
Pros: "We got to destination 30 mins ahead of time."
Cons: "No leg room and the seats don't recline. No free snacks or drinks. Not even water."
Cons: "My flight never happened. I was supposed to fly on a Thursday, but because I was passing through Denver and a blizzard had closed the airport the DAY BEFORE, Frontier's flight was cancelled on Thursday. First I spend an hour and fifteen minutes on hold before finally giving up and calling back in the middle of the night. Then I waited fifteen minutes to speak to someone, who informed me that the earliest they could get me a flight would be TUESDAY. That is FOUR DAYS from my day of departure. My only options were a refund or a Tuesday flight. I asked to speak to a manager, but the employee refused to transfer me and eventually hung up on me. This was hands down the worst customer service experience I have ever had with an airline. I am still fighting for a refund, after I had to purchase a day-of flight with another airline to reach my destination. It required me to fly from a different airport and to a different airport, which was a nightmare for my other travel plans. Needless to say, I will never fly Frontier airlines again, and will never recommend them to anyone."
Cons: "See above"
Pros: "Give us compensation for us booking flight cost more 340 dollars"
Cons: "Hate frontier company and their services"
Airlines flying from California to Pensacola have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Pensacola
Masks required on board, masks provided on flights from California to Pensacola
Social distancing seating
Middle seats unavailable to book on flights from California to Pensacola
Testing for antibodies, testing for symptoms for flights from California to Pensacola
Waiving of change fees. Search flexible flights from California to Pensacola