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The flight attendant for first class was excellent. Very attentive to the needs of the passengers The time scheduled for the connection flight on to Kona was too short and we missed that flight. But another flight was only an hour later. But it should have been scheduled that was in the first place.

Boarding was well organized, seats comfortable & it was a very pleasant flight

Stop with the fake cheerfulness and the too often expressed sentiment that all you care about is our safety. Bull…. You use that as an excuse to keep us cowering in our seats. How about you go back to the old standby of telling the truth… like why you overbook, why you are delayed, why we don’t get vouchers for your screwups.

No communication on fact flight was delayed. Sat in sweltering plane for 45 min without explanation. Sat on airplane without explanation again after landing.understand delays happen but lack of communication and concern for my lost time was disappointing

Low cost, but I think I really wanted an aisle seat, and I could not easily get one. The return leg might be easier.

This was the best flight I’ve ever been on- solely for the purpose that our pilot gave us a tour of the west coast. He didn’t need to do that but he did and it made the experience spectacular. Well done.

Seat didn’t recline at all- very uncomfortable after three hours

Trip from SNA to SFO and back was riddled with DELAYS.

Very good. Plane was newly renovated so everything was very clean

Everyone was very friendly. And helpful. I loved flying to la and back. Great flight

The seats were great and the service was even better. Thank you!

Seats were old and very uncomfortable. Coach seating is way too tight

WiFi was a major problem and if it does not work on a 4 hour flight then that lowers the overall experience

I was impressed with how quickly the baggage transfers were made.

The Airline Attendant found us in flight and moved us to seats in the front of economy due to the short time we would have to make our connecting flight. We really appreciated it.

Carmen was an absolute delight on the flight staff! Everyone was lovely and made it a very pleasant flight.

This was a West Jet leg and was basically on time. Everybody was helpful and kind.

Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.

Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.

West Jet has a horrible boarding process and the seats have no cushion.

The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive

Excellent communication from the staff. We actually arrived early. Very friendly and professional staff.

The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful

Some crew were unfriendly or in some cases just straight up rude.

ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother

Entertainment kept turning itself off. Gave up on watching a movie.

Flight was good but there are way to many announcements for credit cards etc.

The pilots were late and it made us 1 hour late. The meat was tough and bok choy was also tough.

Boarding experience was smooth. Flight attendants were friendly and helpful. Entertainment system on the Houston-Edmonton flight did not function for passengers on the left side of the aisle. On the bird's eye flight from Quito to Houston, they should not serve a meal. No one needs to eat after midnight and it is disturbing for those passengers trying to sleep.

The free snack options are pretty pitiful for a 2.40h flight.

Due to delays at SFO, my WestJet light missed its connecting WestJet flight. If they had held the plane in Calgary for 15 minutes, 2 families with children would not have been stranded in Calgary for more than 24 hours. I understand the need to be on-time, but when it is the same company, you would think they could make a phone call. Or maybe they could go to a higher altitude to make up for lost time? Instead of attempting to put us on another flight, they rescheduled us for the same connecting flight 24 hours later. We then had to scramble to find a hotel, which they state that they were not responsible for since the delay was not their fault and therefore became an additional out of pocket expense for us. The customer service is severely lacking here at this company. They also mentioned that if we purchased our tickets through a 3rd party site (Kayak) versus WestJet directly, that they couldn't help us. Seriously?? Additionally, we lost 2 days of travel and missed out on tours and taxis that were pre-booked. I will not be using WestJet again,

They cancelled and moved my flight with no email or text or any other notice. I discovered this only when I attempted to check in for my flight. Actual flying experience was above average.

The flight was ahead of schedule. A half glass of juice and a cookie is pathetic! No entertainment possibilities. Not even a plug-in for phone or IPad if you wanted to watch a downloaded movie. Back to flying Air Canada!

Flight was delayed 1.5 hours. Baggage took 45 minutes to reach carousel

The quality of service at WestJet has really decline in the past couple years. Now they rarely leave on time and are full of excuses to obviously try to minimize their responsibility for compensation. Reality and what is mentioned at the gate for delaus rarely jive. If you apply for compensation even if appropriate, you are declined. They need to get back to doing the small things great rather than look for more reasons to grab money.

Your staff on the flight back to Calgary were very friendly and efficient .

The flight was on time - which is good. But pretty much every other aspect of the experience was bad. They charged 55$ for a carry on bag!

Flight was old and the seats were not comfortable at all. They made me pay 55$ to take my carry-on bag onboard.

The first flight was cancelled so they automatically re-booked me to fly out *2 days* later. I had to call and spend over an hour on hold to get a new flight. Woke up the next morning to find out the new flight had been delayed enough that I wouldn't be able to make my connection so I called again, spent another hour+ on hold, and then got disconnected. Called again, another hour+ on hold to find out they couldn't find a replacement flight that would get me to my destination in time for my meetings so I had to cancel my trip. Note that the original flight cancellation and the delay of the 2nd flight were both due to "staffing issues".

Generally poor experience with excessive luggage fees. Plane seats were very uncomfortable. Flight did not take off on time, however arrived on time. Boarding seems very inefficient.

Announcements were unintelligible. Entertainment system was non-existent. Ground crew kept changing story for flight delay.

Internet wouldn’t work even after I paid for the package. That was my only real complaint, otherwise excellent.

Flight was on time, staff worked hard to accommodate passengers, Efficient smooth flight, One washroom out of order but not a significant issue Easy short 3 hour flight

Seats were small and uncomfortable my seat was Broken and didn’t lean back

The one review I made last I thought was from Houston to calgary so go off that one

From San Francisco to Calgary the seats were uncomfortable. We wish they could lean a bit back.

Check-in was excellent. Flight crew were average, but managed the weather induced stress calmly. We were delayed five hours due to weather, equipment, and staffing shortages.

Flight attendants were super, pilot did a great take off and landing, all in all “Great flight”

Flight was delayed, connection was missed, Airline failed to follow Canadian Customs and Border rules which could of resulted in the loss of personal property, fine or possibly being arrested. Gates for departures were suddenly changed, and airline lost my clothing and a cased firearm. I have also lost a day of hunting with an outfitter to the tune of $875 per day. Think I’m upset, do not under any circumstances use this airline.

Maple Leaf Lounge morning food could be more carried and substantial. All AC portion well managed, clean and on schedule