This flight was miserable. Initially delayed due to weather in Las Vegas. Gate staff did not explain it was due to weather, blamed air traffic control which is harder to understand as it was a scheduled flight- ATC should know we were coming and the landing slot should have been secured. Airplane on the ground for 3 hours in San Diego. Then when the pilots got on, it required maintenance. Could have figured that out hours ago. Then when we got on the plan, pilots had to switch out which further delayed us. New pilot spent some time talking on the PA- wish he would have just gone up and flew the plane. Got in the air (finally). Then they canceled in flight service (they had time to serve, it was just an ERJ). Southwest serves a whole 737 on this route pretty much every time.
Was very easy to board but when you get to the confirmation board it was too high for me to see even with my glasses so I just hoped that I was lead to the right gate and waited for boarding.
Flight cancelled originally with no email informing me of the change. Rebooked for the next day and that flight was delayed with no update on the app.
Several gate changes and then the plane kept getting delayed. The delay is understandable but this constant gate change I think twice or three times is just ridiculous.
A refund because I never got on any you guys never canceled it in the first place
It was a flight with a tremendous amount of turbulence especially at landing, the flight deck and cabin crew were AMAZING! Everything was explained early and everyone was calm through the repeat attempts at landing. Thank you Delta for your professionalism and safety concerns.
Sat next to toilet after booking with kayak. Last seat last row
We got in the plane late we still got to our destination on time. I wished Airlines would make people that put their luggage above were smaller maybe they would all fit and get them out easier customers like myself pay for her luggage in the back when your in a hurry to go to another destination it’s very frustrating for everyone to take their time to get their luggage down and wait because they don’t want to pay.
The plane smelled like an aquarium. Many passengers noted it smelled like fish. We then sat on the plane for over 2 hours before taking off
Everyone was very friendly. And helpful. I loved flying to la and back. Great flight
Even though we arrived early and checked in, for some unexplained reason, our bags were removed from the plane and put on the next flight. It took over 12 hours after arriving to get our bags.
Internet connectivity still seems to be touchy on these flights, making it difficult to rely on it for getting work done.
This was a West Jet leg and was basically on time. Everybody was helpful and kind.
Delta is always late. Ruined our first day of a short vacation. Timing is important. We pay to stay on an itinerary
My son’s suitcase was left behind at SFO and did not make the flight.
Seats were not bad enough and uncomfortable good legroom in the emergency exit row we were in, but we were forbidden to hold my grandson on my lap for a little while, and the stewardess passed us saying it was against regulations which makes little or no sense when you’re 36,000 feet. The food snacks were really bad. Tasteless tasted like wallpaper, but we’re supposed to be protein bars, and the announcements were all completely incoherent because of the noise of the airplane and the lowness and crackly nature of the PA system.. this was disgraceful. No one in our party could understand a word of what the captain or the flight attendant were saying —not a word! The landing was a little hairy in a pretty stiff crosswind -we bounced before the plane stabilized on the runway
Flight team was great and we even arrived ahead of plan!
Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
West Jet has a horrible boarding process and the seats have no cushion.
The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive
Excellent communication from the staff. We actually arrived early. Very friendly and professional staff.
The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful
Some crew were unfriendly or in some cases just straight up rude.
ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
Entertainment kept turning itself off. Gave up on watching a movie.
Flight was good but there are way to many announcements for credit cards etc.
The pilots were late and it made us 1 hour late. The meat was tough and bok choy was also tough.
Boarding experience was smooth. Flight attendants were friendly and helpful. Entertainment system on the Houston-Edmonton flight did not function for passengers on the left side of the aisle. On the bird's eye flight from Quito to Houston, they should not serve a meal. No one needs to eat after midnight and it is disturbing for those passengers trying to sleep.
The free snack options are pretty pitiful for a 2.40h flight.
Due to delays at SFO, my WestJet light missed its connecting WestJet flight. If they had held the plane in Calgary for 15 minutes, 2 families with children would not have been stranded in Calgary for more than 24 hours. I understand the need to be on-time, but when it is the same company, you would think they could make a phone call. Or maybe they could go to a higher altitude to make up for lost time? Instead of attempting to put us on another flight, they rescheduled us for the same connecting flight 24 hours later. We then had to scramble to find a hotel, which they state that they were not responsible for since the delay was not their fault and therefore became an additional out of pocket expense for us. The customer service is severely lacking here at this company. They also mentioned that if we purchased our tickets through a 3rd party site (Kayak) versus WestJet directly, that they couldn't help us. Seriously?? Additionally, we lost 2 days of travel and missed out on tours and taxis that were pre-booked. I will not be using WestJet again,
They cancelled and moved my flight with no email or text or any other notice. I discovered this only when I attempted to check in for my flight. Actual flying experience was above average.
The flight was ahead of schedule. A half glass of juice and a cookie is pathetic! No entertainment possibilities. Not even a plug-in for phone or IPad if you wanted to watch a downloaded movie. Back to flying Air Canada!
Flight was delayed 1.5 hours. Baggage took 45 minutes to reach carousel
The quality of service at WestJet has really decline in the past couple years. Now they rarely leave on time and are full of excuses to obviously try to minimize their responsibility for compensation. Reality and what is mentioned at the gate for delaus rarely jive. If you apply for compensation even if appropriate, you are declined. They need to get back to doing the small things great rather than look for more reasons to grab money.
Your staff on the flight back to Calgary were very friendly and efficient .
The flight was on time - which is good. But pretty much every other aspect of the experience was bad. They charged 55$ for a carry on bag!
Flight was old and the seats were not comfortable at all. They made me pay 55$ to take my carry-on bag onboard.
The first flight was cancelled so they automatically re-booked me to fly out *2 days* later. I had to call and spend over an hour on hold to get a new flight. Woke up the next morning to find out the new flight had been delayed enough that I wouldn't be able to make my connection so I called again, spent another hour+ on hold, and then got disconnected. Called again, another hour+ on hold to find out they couldn't find a replacement flight that would get me to my destination in time for my meetings so I had to cancel my trip. Note that the original flight cancellation and the delay of the 2nd flight were both due to "staffing issues".
Generally poor experience with excessive luggage fees. Plane seats were very uncomfortable. Flight did not take off on time, however arrived on time. Boarding seems very inefficient.
Unfortunately, my experience was disappointing. The crew were not friendly or welcoming, which made the flight less pleasant. Our flight was delayed, and we almost missed our connecting flight because of it. To make matters worse, the gate number shown on the digital ticket was incorrect, causing unnecessary confusion and stress before departure. Overall, the lack of accurate information and poor customer service made this a frustrating travel experience.
Internet wouldn’t work even after I paid for the package. That was my only real complaint, otherwise excellent.
Flight was on time, staff worked hard to accommodate passengers, Efficient smooth flight, One washroom out of order but not a significant issue Easy short 3 hour flight
Seats were small and uncomfortable my seat was Broken and didn’t lean back
The one review I made last I thought was from Houston to calgary so go off that one
From San Francisco to Calgary the seats were uncomfortable. We wish they could lean a bit back.
Check-in was excellent. Flight crew were average, but managed the weather induced stress calmly. We were delayed five hours due to weather, equipment, and staffing shortages.
Flight attendants were super, pilot did a great take off and landing, all in all “Great flight”
Flight was delayed, connection was missed, Airline failed to follow Canadian Customs and Border rules which could of resulted in the loss of personal property, fine or possibly being arrested. Gates for departures were suddenly changed, and airline lost my clothing and a cased firearm. I have also lost a day of hunting with an outfitter to the tune of $875 per day. Think I’m upset, do not under any circumstances use this airline.
Maple Leaf Lounge morning food could be more carried and substantial. All AC portion well managed, clean and on schedule
