I used by Skymiles to upgrade to First so that I could comfortably work using my laptop. But WiFi was intermittent and unavailable for long periods. I feel like I wasted 70,000 miles :(
Chairs don’t recline and the ones that do recline, barely do recline. It was most uncomfortable flight i ever been on.
Everything was pretty good. I would like to have more drinks (water) during four hours of the flight.
Rude staff from baggage check to gate crew. Poor instructions. Inconsistent application of baggage rules.
Requested an aisle seat at the gate and got it. The staff so friendly
Had to deplane 2 x due to problems with plane. Delayed over 6 hours ans was given a $12 food credit which barely oaud for anything and limited to wear incoukd redeem.
This was a West Jet leg and was basically on time. Everybody was helpful and kind.
Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
West Jet has a horrible boarding process and the seats have no cushion.
The flight out of Fresno boarded 1.5 hour past scheduled and made me miss my connecting flight from SFO to SEA.
The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive
The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful
ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
Flight delayed. WiFi connectivity very poor if not existant. Last minute arrival forced me to run to catch my connection.
Flight was good but there are way to many announcements for credit cards etc.
The pilots were late and it made us 1 hour late. The meat was tough and bok choy was also tough.
Boarding experience was smooth. Flight attendants were friendly and helpful. Entertainment system on the Houston-Edmonton flight did not function for passengers on the left side of the aisle. On the bird's eye flight from Quito to Houston, they should not serve a meal. No one needs to eat after midnight and it is disturbing for those passengers trying to sleep.
The free snack options are pretty pitiful for a 2.40h flight.
It was fine. Everything ran on time, crew was great.
