Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Pros: "Straight flight"
Cons: "In seats entertainment. More food choices."
Pros: "Very well looked after, couldn’t ask for more."
Cons: "Nothing, perfection."
Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Pros: "None stop flight was excellent"
Cons: "Everything was good"
Pros: "At 7 PM July 21 we booked flight through KAYAK linked to Alaska airlines. That part worked and picked seats. We were unable to check in online (try again message. At kiosk 525 am San Diego airport it would not allow us either. By the time we made it to the desk it was 537 am. They would not issue."
Cons: "Ironically we had no issues checking in for the return flight through Delta Sunday 7 pm when we booked the flights. Therefore we could not leave San Diego and Alaskan Airlines front desk said we were three minutes late in person and would not issue boarding passes. We missed our soccer playoffs."
Cons: "Everything was great!"
Pros: "Seats are comfortable"
Cons: "Better snacks"
Pros: "Nobody was seating next to me."
Cons: "Wake me up for snacks"
Pros: "Excellent crew. Seats pretty comfortable and fair leg room for economy"
Cons: "Good choices of movies and shows, but was tricky getting access."
Pros: "Gate waiting area was far less commotion than the Southwest gates."
Pros: "The flight itself was great. Friendly crew, comfortable for a short flight. Timely departure and arrival."
Cons: "Schedule change. Flight was cancelled and replaced with one 3 hrs earlie, which strained my schedule quite a bit."
Cons: "The flight was oversold and my husband did not have a seat assignment. The desk agent was helpful and was able to put us together"
Cons: "The airflow is too far from the isle seat making it a bit uncomfortable for the middle seat. The lack of entertainment outside of using a personal device was meh. And the price for some of the features are aggressive. Unless you are a T mobile customer..."
Cons: "Better snacks"
Pros: "Alaska service is always great"
Cons: "I waited to leave and to get off the plane"
Pros: "The one Airline stewardits was really sweet she remembered me from my flight to San Diego."
Pros: "The crew is very kind an helpful , the seats are comfy and flight was nice and smooth and got to destination early ."
Cons: "Crying baby and turbulence. Nothing in anyone’s control."
Pros: "Clean airplane. Great Alaska Airline app for managing flight."
Pros: "Very easy great movies friendly service"
Cons: "Flight was to short didint have time to finish watching my movie lol"
Pros: "No problems noted."
Cons: "It was a crowded flight, with a lot of yappy people."
Pros: "Eventually left."
Cons: "Had to wait for flight attendant."
Pros: "This was the most leg room I've ever seen in economy class. For someone who's tall--that's a huge plus. However, I couldn't sleep because I was so cold. I was wearing a sweater and long pants and was still freezing."
Cons: "The temperature in the cabin was way too cold."
Cons: "We were bumped and downgraded because staff routed us to the wrong terminal. What a mess the Virgin takeover is at San Diego."
Pros: "My flight was great. The flight attendants were very good. I How they enforced the rules. They did it in a professional way that was direct but not bossy. The pilots were great. The landing was so good. My son called it “buttering the bread”."
Cons: "My only complaint was that my complimentary alcoholic beverage was a very small pour. I had a glass of Chardonnay and for the price I paid to upgrade my seat to premium, it should have been a larger pour or at least a refill!"
Pros: "Everything was super easy from booking to boarding"
Cons: "They ran out of food after the mid section of the plane. Very little water and beverage service offered for a long flight."
Pros: "The crew on the plane was so great. Really friendly so helpful. I wish I could remember all their names but Ken really stood out. He was such a happy and kind steward."
Cons: "This plane was on the old side. But still clean and the crew was great."
Pros: "I loved the comfort of my seat. It was easy boarding and getting off the flight."
Cons: "What I didn’t like was the attitude of one of the crew members. They didn’t even make an announcement before the flight took off saying you had to go to a different website to look at the free movies. So myself and the passenger sitting next to me wasn’t able to watch movies unless we paid $10 for one of their pads. They made announcements for everything else especially to tell passengers to put their seatbelts on. Ms. Carly talked the whole flight about something."
Pros: "Jo and lauren are the best!!! Best flight i’ve ever been on. Keep up the good work and service"
Pros: "it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines"
Pros: "Power outlets, free entertainment, staff"
Cons: "Very full flight"
Pros: "Got there safely and on time. The staff was very friendly, one stewardess interacted with everyone individually, thanking them for choosing Alaska Airlines."
Cons: "I'm tired of being crammed into small and uncomfortable seats. It seems comfort is only for people who can afford it. Headrests were non-existent. I'm not extraordinarily tall but the seat stopped just above my neck and felt like a hard, sharp surface rather than something soft and padded. And, of course, there's not enough leg room. Especially once the person in front of you leans back. I don't mean to sound petty but it felt like the airline was more worried about maximizing profits at the expense of their guest's comfort."
Pros: "The promotions and the employees customer service."
Cons: "Couldn't find a thing to complain about, no matter how hard I tried!"
Pros: "Seats weren't extremely comfortable but it was a short flight and it landed on time/early. Happy overall"
Cons: "It was pretty simple so there wasn't anything to not like. You get a drink and a package of cookies, so bring a snack if you're going to be hungry."
Pros: "Rick was probably the best flight attendant I've ever encountered! Granted it was First Class, but he went absolve and beyond with our family."
Cons: "Plane was a tad run down, i.e.: cosmetically things were broken or falling apart."
Pros: "Staff was friendly all the way around from counter to flight crew."
Pros: "Great customer service on the flight"
Cons: "First class seat was not very comfortable."
Pros: "I liked everything except the fee for checking in a bag."
Cons: "I have no complaints ! I really like this airline"
Pros: "Punctuality and kindness off employees."
Pros: "Aircraft was new. Onboard PA system was good. Flight attendants were very nice."
Cons: "Flight was late. Flight was packed to the gills. Some passengers jump the line to board early, slipping into first class. There's a disconnect between the agent who announced the boarding groups and the agent who scans the tickets. The latter doesn't really look at the ticket anymore. at least 24 people boarded during he first class call to board."
Cons: "Should announce to download Gogo entertainment app before we get on the plane!"
Pros: "I liked that they have Danny devito has a mascot"
Pros: "Gate staff allowed me to board a direct flight to SJC instead of a via flight via SAN"
Cons: "Ground staff didn't give me a direct flight to SJC but gate staff helped. This didn't need to happen."
Cons: "I made the mistake of wearing shorts and a t-shirt. Would have loved a blanket but they don't have any. The crew did ask for the temperature to be increased a bit though. Just a quibble...."
Pros: "Great flight all around"
Pros: "We were in time, staff very friendly, very clean plane"
Pros: "The staff was very attentive, friendly, and accommodating! Getting free mai tais half way through the flight was a pleasant surprise."
Pros: "Loved the legroom! On a more serious note, there was a medical crises in First Class, and a badly behaved young woman under the influence. Both situations were handled quietly and professionally."
Cons: "Communication with our delay...NOT TOO GOOD"
Cons: "No worries with Hawaiian Airlines’ staff and service … the “free meal” (sandwich) was unexpected, tasty and something not found on other domestic carriers."
Cons: "If I had gotten the seats I picked."
Pros: "Flight attendants were great!"
Cons: "Flight was a little cold - but in Hawaii, not always a bad thing!"
Cons: "Incoming plane was late, but we made it to Kona in good time, and we were out of the airport and at our lodging 30 minutes before I thought we would be, so we must have been on time"
Pros: "The crew did the best with the hand they were dealt."
Cons: "This flight was extremely disorganized and Hawaiian Airlines did a terrible job of updating the situation to its guests. We had no idea our plane was 4 hours delayed because their websites never displayed that (said everything was on time). We only found out when we went to board and they informed"
Pros: "Quick flight from Maui to the Big Island"
Cons: "A bit more padding to the seats"
Pros: "Crew was friendly. Plane was clean."
Cons: "Entertainment set up is terrible, only available through app for purchase on tablet or smartphone. Cheap and antiquated. No vegetarian options for food."
Pros: "Food and drink were included, plane was very comfortable, and the service was friendly and professional... great experience."
Pros: "First time I flew with Hawaiian and it was the best service ever! Oakland to final destination Lihue. Definitely my number one airline and will be referring folks!"
Pros: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Pros: "Boarding, check in and crew were ok."
Cons: "I knew, based on my flight to Hawaii, that there was no included entertainment - a big disappointment. I also knew their food would be mediocre. However, I had called the airline before our trip to request vegetarian meals. We were told that was taken care of. On the flight, we were told that the only meals on that flight were very mediocre chicken sandwiches. Thus, we had no meals."
Pros: "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
Cons: "Nothing was bad. It was fantastic."
Cons: "We ended up upgrading because kayak doesn’t let you assign a seat and we were the last to get a seat on a very full flight. I will never use Kayak again."
Pros: "Friendly staff. Nothing negative to say. It’s a flight with 100+ passengers and people want to be babied. Enjoy your time and quit complaining about things out of an Airlines control and your crappy planning."
Cons: "Almost everything on the in flight entertainment system cost money and the screen was not very responsive."
Pros: "The gate crew was outstanding in a very difficult situation. They were all very professional and helpful."
Cons: "Scheduled departure was eleven a.m. and actual departure was over seven hours later. We were each provided a $100 credit memo for future travel, but when we tried to reschedule our return trip to avoid LAX we were told the credit could only be used for new travel. Not happy about either the delay or the inability to use the $100 each credits. On top of that, we had to pay $400 rescheduling fees for the two tickets. That looks like a threefer to me. Pretty much sucks."
Cons: "Not clear what line to stand in signs would help Such as if you had a boarding pass you can just stand in the line that will give your baggage tag versus just standing in the general line"
Pros: "Service on board plane was good."
Cons: "Too warm in the plane. Not the greatest thing with a full flight and lots of body heat!"
Pros: "Speedy and friendly service throughout. I did the self check-in and when the worker checked my ID she's told me I was military so I didn't need to pay the check-in baggage fee and refunded me. Awesome benefit to those that serve."
Pros: "Variety of drinks"
Cons: "Flight delayed for 2 hours Not serving food and snacks until 2.5 hours after boarding even though it was already 4.5 hours after lunchtime and everyone was starving Flight attendants not responding to the service requests at all"
Pros: "Overall I was happy. Would fly again."
Cons: "Advertisements annoyed me, especially after waking up. Turn them off plz."
Pros: "The crew was friendly and helpful."
Pros: "At airport they pulled my husband aside for random screening making us last to board jet."
Cons: "Seats uncomfortable. Movie selection mediocre"
Cons: "The boarding was not organize."
Pros: "Crew were nice. Big plane with lots of overhead storage was helpful."
Cons: "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
Pros: "Smooth flight, friendly staff."
Cons: "Update to inflight services, a little outdated and would like to see more selection."
Pros: "Small in flight meal. So convenient and yummy"
Pros: "Hawaiian staff and crew are fun people to be around."
Cons: "Last minute gate change."
Pros: "Free guava juice and quick flight"
Pros: "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
Cons: "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."
Pros: "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
Cons: "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
Pros: "The seating and the pleasant stewards."
Pros: "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
Cons: "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
Cons: "Once we got to the airport we lost all assigned seating. Not good."
Pros: "Smooth flight, clean aircraft"
Cons: "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
Pros: "Our flight was on time. The staff was very friendly. Everything was clean. We were served a complimentary meal as well as drinks and a snack. (So few airlines include a meal nowadays.) Pleasant in every way!"
Pros: "Staff was very nice. plane was clean. We left on time."
Cons: "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
Pros: "Friendly smiles of the crew. The app didn't work because it boarded late so my electronic boarding pass wouldn't work."
Cons: "Boarding was late, which resulted in my election boarding pass didn't work and the gate. It was my first time using the so so I was worried they wouldn't let me on the flight. The app also wouldn't let me select email boarding pass after I viewed the electronic one. The app also would start over every time my screen rotated or my screen locked. I had to re-enter all my information again."
Pros: "TSA was fast and efficient coming back, the crew was friendly and helpful, and the food was fine both ways. Also, while coming back, pre-boarding was kind of an enjoyable process for once, as one of the staff was very lively and made a lot of jokes."
Cons: "Had delayed flight, due to some back-up part that was being faulty. Everyone had just finished getting on the plane at this point, and the Captain said it'd be fixed in under an hour, so those who wanted to leave or stay on the plane, could leave or stay. However, for some reason, everyone (+all our baggage) had to get off the plane about 15 after minutes after this announcement, and the flight ended up being delayed by ~2-2.5 hours. There was no compensation."
Pros: "Boarding was not announced per zone. Zone 1 and 2 were boarded and then 3-5 all at once creating a huge line. Rated 1 on food and entertainment as short duration of flight didn't include either of those."
Cons: "Food and food service was poor. A passenger in first class should never have to ask for something and attendants should not spend most of the flight holed up up front reading and talking. Movie selection for a frequent traveler is really bad"
Pros: "Flight attendents could not get up for the flight due to weather."
Cons: "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
Pros: "The attendant who picked me up in a wheelchair was very attentive and stayed with me until we got my bags."
Cons: "Having to pick up my bag in Honolulu in order to fly back to the mainland was a hassle, especially because I was being assisted in a wheelchair."
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
Pros: "Helpful and attentive crew"
Pros: "An uneventful and relaxing flight. The flight attendants were great. They actually smiled."
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "uncomfortable seats, thin seat cushions"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Pros: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Cons: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Cons: "There was nothing I didn’t like."
Cons: "Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come."
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Pros: "Good i like i could watch movies from my phone"
Cons: "Not sure"
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "Everything was great."
Pros: "Everything was great"
Pros: "Very satisfied. Great service"
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "Basic economy has way too many restrictions"
Pros: "Great flight. Excellent pilot and the head steward or whoever was giving us update information was excellent."
Cons: "Would have liked a meal offered after a long delay."
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Short, straight-forward flight."
Pros: "how short a flight it was!"
Cons: "nothing to complain about."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "Delta does a great job overall. We used free skymiles from Amex and it was very much appreciated."
Cons: "Not enough leg room! BS!"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Pros: "Love main cabin extra"
Cons: "Just a cookie for a 3 hour flight"
Cons: "The plane was cold!"
Cons: "It is what it is, doesn’t have to be better"
Cons: "They need to have better policies for morbidly obese seat mates who feel entitled to lift the arm rest and take over a good part of the neighboring seat. With a full flight, the attendants couldn’t change our seats and said that they realized I was out a horrible situation"
Cons: "5hour flight should have a meal"
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Cons: "Plane was old and dirty, would not recommend."
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Everything ran according to schedule. Everyone was professional and nice."
Cons: "I wish all families with young children could always pre-board; that was not the case on this flight. The gate agent “let” us board with Group 4, which was at least something. No tv screens on these seats. And I really don’t like the full-volume pitch for the AA credit card. They’re trying to take advantage of a captive audience, and no one likes it."
Cons: "Entertainment is bad, there is not enough headset to the passengers, half way through the plane, the hostess is already out of earphone. I have to watch silent movies just like the old days. How can that happen"
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever. Seats are cramped."
Pros: "The inflight entertainment. They had a touch screen with a great selection of movies, music, and TV shows to kill the time with."
Cons: "No peanuts."
Pros: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Cons: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Awesome service"
Cons: "Plane was delayed over an hour!"
Pros: "The quickness at which they discovered my suitcase was missing even before I got to the luggage carousel and sent me text. The quickness at which my suitcase was found, put on another plane and returned to me the next day by noon to my home. There was nothing missing."
Cons: "That damage on my suitcase is not covered. Corner was torn 8 inches and a tear in the fabric. But it wasn't my expensive suitcase. It got caught on the carousel I sure because the paper identifying strips got caught somewhere."
Pros: "I liked how attentive the flight staff was to my 6yeat old niece who was flying for the first time. They even let her talk to the pilots in the cockpit and gave her extra snacks from First Class!"
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Pros: "On time flight, as comfortable as can be hoped for."
Cons: "Non-economy plus seats are too small. Boarding frequently complicated by passengers who create issues with overhead space and carry ons."
Cons: "Not enough food to feed all passengers and the service was very slow."
Pros: "Staff were helpful."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Cons: "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "In flight movies were varied, with both new and international films to watch. Flight attendants were nice. Boarding was smooth."
Cons: "Spent a while sitting on the plane waiting to take off because of some kind of delay, but that meant I could spend more time watching the in-flight entertainment."
Cons: "We thought we were going to be flying on British Airways American Airways."
Pros: "they got us where we were going, so that's good, i guess."
Cons: "overnight flight. temperature set to minimum. no blankets provided. patronizing crew (blankets are "only for business class", because who cares if a few cattle freeze to death in transit)."
Pros: "while our flight was delayed, they kept us well-informed about what was happening and didn't leave us in the dark. We were delayed because an fight attendant failed to show up, and there happened to be another off-duty flight attendant passenger on board who volunteered to work the flight so that we could still depart on time. Real thoughtful dedication!"
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Pros: "The customer service"
Cons: "Not having a TV available is reflective of the poor rating for entertainment. Better organization with boarding- calling groups 1-6 within a 3 minute span makes for unnecessary commotion that could easily be avoided"
Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."
Pros: "Did not use"
Cons: "Tight seating"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "Movies in flight."
Cons: "That I was rebooked and lied to at first as to why, and when getting another ticket the the ticket agent said the flight was rebook because "the crew didn't want to come to work". Not cool, I didn't react I simply got my ticket and just wemtnonw but there was no apology like they didn't care what I missed having to be rebooked I also wasn't given any sort of military discount no seats no baggage. Other airlines I've flown the past months always do something for military."
Pros: "an extraordinarily long and stressful journey that sgould have taken 15 hours but took 27.. I may stop using American Airlines"
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Cons: "Never made the flight due to flight not getting in to Chicago on time. Still stranded here with my son. Supposed to be sent to Hartford then Dublin later today. Overall a very bad experience with American Airlines. Wouldn't recommend travelling with them again."
Pros: "have been forced to check in my carry-on bag and waiting to pic it up at the baggage area, resulted that I missed my train"
Cons: "boarding, smooth flight, e-pass option"
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "Headrest entertainment systems"
Cons: "Lack of comfort in the seat, pay for every little thing, departed late, 90% of all passengers seems to be lumped in "Group 6" making boarding extremely annoying. I suppose any other group costs extra."
Pros: "entertainment system was very good"
Cons: "american airlines offers no choice of food for flights of 4 hours or more, that is a shame, that says a lot about a very powerful airline. shame."
Pros: "On time"
Cons: "They charge for everything luggage they can see in the front desk. My 63 years old mother had her small size hand carrier, a travel tote on top (with her travel blanket and her medicine) and a crossbody passport size. They told her to put it in her tote!!! Only 2 items allows. ... In the plane she saw passengers carried way more than what that."
Pros: "The seats were more comfortable than I remember. The cost was appropriate for the travel I did. I was happy to find access to movies on my own device for the long flight."
Cons: "The snacks were limited and I had to use my own device for entertainment."
Pros: "Lots of free movies."
Cons: "No free food."
Cons: "Check in problems with precheck. There seems to be a consistent issue with seeing our precheck on our boarding pass. This has happened twice. Otherwise good overall. Time to fix the problem"
Pros: "Free snack and drink"
Cons: "Complicated check in process for basic economy. Sat on tarmac for 30 min for gate to open up. Crew was not knowledgeable. No food, no WiFi."
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Wifi is expensive but at least it was available."
Cons: "Seats are uncomfortable."
Pros: "Getting off the plane."
Cons: "First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again."
Cons: "No Wi-Fi but swayback said Wi-Fi"
Pros: "A quick flight between the two cities."
Cons: "After we all boarded the plane, there was an issue to be resolved. This meant we were stuck on the plane, mostly in our seats, for an hour before we took off. This meant there were numerous people on our flight who either missed or had to run to their next flights."
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Pros: "The crew was wonderful"
Cons: "My flight was severely delayed."
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "No positive to say"
Cons: "United delayed 6 hours and dropped from from connecting flight not accommodating me"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Cons: "United once again shows it’s disdain for customer service and any sort of quality in their product. I don’t think I’ve had flight attendants who were less caring of providing anything more than what David Spade and Chris Farley provided in Black Sheep - “show em an instructional video and throw a bag of peanuts at em and we’ll be there in no time”. United is quickly becoming the - even more so underwhelming - Greyhound of the skies"
Cons: "Second mechanical delay for me on this trip with United and the plane felt very old and rickity. Extremely delayed into Seattle until 2:40am"
Pros: "The gate was right next to the one I flew in from."
Pros: "The entertainment onboard was good"
Cons: "Five hour delay due to the aircraft maintenance."
Pros: "Friendly crew. Crew was very positive and helpful despite the delay."
Cons: "Flight was delayed 2.5 hr. To use the entertainment you have to download an app, but in order to download the app you have to pay for wifi."
Pros: "Overall service"
Cons: "Couldn't sell us snack during regular service (we were at front of economy cabin) and had to wait to almost end of flight."
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Pros: "The entertainment selection was great!! The crew was great!"
Cons: "It was SO hot on plane, I was miserable the whole flight. It started out with a delay on the tarmac due to the air conditioning not working. We had to wait for maintenance to fix that. That wasn’t a big deal to me. We didn’t have a connecting flight to catch, so we were understanding....things happen. The problem for me began when HOT air was blowing on my legs the WHOLE flight. I was miserable! They only had pizza for purchase which did NOT sound appetizing in that heat. It was a terribly long flight and I was so happy to land and get off!!"
Pros: "Smooth sailing, the crew was so friendly and flight were all on time. They had really good movies on board which made time fly faster and"
Cons: "Nothen bad to say."
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Cons: "An extra agent who was rude was having passengers check size of their bags and we had to check our carry on that we had fit above on previous 3 flights. Her statement to us was : “If you don’t like it we’ll have you checked on to another flight tomorrow morning”. She seemed to stop passengers she could intimidate, I’m not used to being treated rudely by service providers! I’m sure they wanted to reduce the passenger loading time, but rudeness is not acceptable!"
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Pros: "That it was only a 5/6 hour flight"
Cons: "Movie choices were very limited. Need better snacks than only little mixed crackers."
Pros: "Boarding Crew Leg room Entertainment"
Pros: "No delays. No problems"
Cons: "There should be more free food."
Cons: "Other than sitting in the airport for 4 hour and changing to 3 different gate and not getting in till 7:30. Need I say more"
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Cons: "Boarding personnel was short and rude in some instances. Condescending comments were made when passengers were not forming lines to their liking."
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "Nice seats."
Cons: "Sitting at the gate on the plane while they work on a problem"
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "I understand the weather issue that occurred in ORD, but not letting the passengers know what was going on, except for delay, delay, delay was unacceptable, even after the weather calmed down. I will never fly United, thru ORD again"
Pros: "Service/flight attendants were great. Flight was smooth mostly. Space was good as nobody next to me. Flt from YYZ via ORD to SFO misplaced my luggage and got it the next day."
Cons: "ORD to SFO was very turbulent and luggage didn't make it. Seats tight in middle for ORD to SFO"
Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"
Cons: "You had to pay for internet service in order to watch the free movies."
Cons: "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."
Pros: "Free new release movies available for free. Pretty good for a domestic flight. Lots of choices to choose from. Staffs were friendly, helpful, and attentive."
Cons: "No spaces left for carry-on luggage, even if I was able to put mine away. I felt bad for those after me."
Cons: "okay because it was short"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Cons: "The seats in coach were curved in a weird way. The seats made my posture bad."
Cons: "Late, waited for a plane while numerous flights to Ontario and Sacramento came and went. Unacceptable."
Pros: "I missed my flight and the front counter was very, very cheerful at 8pm and helpful. I was able to get on the last flight. There was no food or entertainment, but it's a short flight. I didn't really mind. Just happy to go home in comfort with my upgraded exit aisle seat and no one next to me."
Pros: "Flight attendants provided great service - really made an effort."
Cons: "Pilot inability/unwillinngess to explain reason for 1 hour 45 minute delay departing SFO. Mechanical problem, disclosed just 30-45 minutes after take-off necessiated unplanned landing in Chicago, where we waited another 2 hours before finally taking off to Paris."
Pros: "The seat next to me was empty"
Cons: "I landed at Houston at 2am and there was no food options open or comfortable sleeping locations fo Try to rest"
Pros: "Best I can say is that I'm home safe and sound with my luggage"
Cons: "Long delay, many passengers were rebooked elsewhere. Boarding is awkward and too many segments slow it down. Staff were indifferent. Internet connection was abysmal. Couldn't get any entertainment."
Pros: "Great entertainment. Most of crew was very nice."
Cons: "Computer problem delay. Then someone closed the door improperly, so back to the gate. Then we needed more fuel. Then we had to wait for "paperwork". Took off 2 hours late all of which was spent sitting on the plane."