Pros: "Early morning flight. Crew was attentive according to the need but not intrusive. Consistently delivers a very high standard in air travel. Personnel are friendly and professional, aircraft are clean, and they are on time."
Cons: "Alaska Airlines is tough to beat."
Pros: "Very well looked after, couldn’t ask for more."
Cons: "Nothing, perfection."
Pros: "Crew noticeably friendly and interactive."
Pros: "Comfortable easy flight! The attendants were all very friendly and helpful"
Cons: "Seats and the seating arrangements were poor. Seats were assigned at different places even if you are part of the same family/ticket. The aircraft do not have 3-4-3 seat arrangements. So it would be difficult for families with 2 kids."
Pros: "Crew was friendly, seat was super comfortable and food was great."
Pros: "It was a quick flight"
Cons: "A bigger complimentary snack should be provided"
Cons: "The crew didn’t seem like they wanted to be there. The entire crew was standoffish. It seem like asking the anything was a huge ordeal they didn’t have time for but they’d do it bugredginly."
Cons: "One of my better flights on Alaska. The chicken sandwich was very tasty, the crew was great, they made sure I had what ever I needed. Water, coffee, food & more than once"
Cons: "We got in later than estimated."
Pros: "They were nice and calm workers."
Cons: "I asked to check my bag while at the gate, and I was told yes just give me one second. They proceeded to call groups to enter the plane. I wasn’t helped. They forgot about me, then I went up 10 minutes before departure to board, and they told me I was late. It was a mess with overbooking too."
Cons: "The flight was delayed so long, I missed my wedding day and had to rent a car and drive Shane was horrible"
Cons: "We ended up missing our flight. No information was given regarding the terminal and gate for our flight. Even when checking in online, we had no direction where to go. In San Diego, Alaska is terminal one. We walked in and asked the lady at the Alaska desk if we had everything correct and she quickly pushed us along. After going through security we were unable to find our flight info. We asked multiple workers who did not know. We asked a rep for another flight who told us we needed to go to the other terminal. We ran to the other terminal, went through security again and looked for our flight. This terminal had zero Alaska identification and no one could tell us where our flight was. After combing though the entire second terminal looking on the flight deck for any Alaska planes, we saw none. Ready to give up, we finally found the gate which was not one of the standard gates. We run over with 7 minutes left and are told the door is closed and there's nothing they can do. We rehash the entire story and the ladies at the desk rather than express empathy for our situation, question the validity of our story to which I asked the lady to please come with us to show us how we are wrong. She later informed us that Alaska was moving terminals and was only partially moved (hence the lack of signage). They booked us a flight 4 hours later. Luckily, we found our own flight on another airline and we were completely satisfied with United and their ability to fit us onboard with seconds to spare. I will add that Alaska's twitter service team was far more helpful than anyone in the actual airport."
Pros: "Staff was nice and quick boarding."
Cons: "Was not assigned seats until check in at the gate and was seated at the very back unable to recline the seats."
Pros: "All the teem all the services"
Pros: "The nicest flight attendants in a long time. In-flight entertainment options good."
Cons: "I prefer Delta’s snack options and overall generosity within the limits of today’s stripped down hospitality."
Cons: "Only negative was we were Early and our gate wasn’t ready and we sat on the runway for over 20 minutes"
Pros: "Ummm...I bought a ticket on Alaskan and it ended up being a Virgin aircraft."
Cons: "There wasn’t a power outlet at my seat."
Pros: "Missed floght"
Cons: "Alaska overbooking to 107% (TSA’s explanation) at security checkpoint D at SFO FROM 10-1am caused many missed flights and many disgruntled passengers due to TSA agents being incredibly in hospitable."
Pros: "Flights were on time--thank you!"
Cons: "I wish the gate wouldn't change from boarding pass to actual boarding--especially if the change is far apart (a C gate to an N gate). I landed in N, went to C because that's what my pass said, had to run back to N because it changed. Drink service seems very slow--either a new system is slow or did you used to start more carts? It's frustrating when you're thirsty and the cart is right in front of you but still takes 15 min to get to you."
Pros: "Flying with Alaska Airlines was great. The flight was on time and the staff were super professional and courteous. One of the passengers was sick and the flight attendants handle the situation very well. I definitely recommend flying with Alaska Airlines."
Cons: "The boarding are the worst attitude mean grumpy staff I have ever seen will not recommend to any one"
Pros: "Smooth flight. Arrived 20 mins earlier which I really appreciate!"
Cons: "The Gogo inflight app. It doesn’t work at all. Picked a show to watch but it didn’t have captions and it wouldn’t let me go back to library and choose another show. I was stuck with that one and had to delete the app."
Pros: "Flight was fine and on time."
Cons: "They make such a big deal out of the cheese tray—I think they’d be better stocked. They ran out by the middle of the plane. The flight attendant let me know I should reserve one next time. Now I know."
Pros: "Cabin crew was very helpful"
Cons: "The plane sat in the taxiway a half hour since Alaska only has one gate at MCI and it wasn’t free."
Pros: "Everything was super easy from booking to boarding"
Cons: "They ran out of food after the mid section of the plane. Very little water and beverage service offered for a long flight."
Pros: "Air vents let very little air flow so it was pretty warm during the entire 5 1/2 hrflight. 737-900 has lane."
Cons: "Temp was warm"
Pros: "Friendly staff, quick to get on the plane after a long wait in the security line. TSA is very inefficient in SAN."
Cons: "The cabin crew didn’t let us know we got free drinks on the premium seating area. Hey should invite us proactively to order our drinks. The menu does not contain info on what is included on the premium seating purchased. The seats are too narrow."
Cons: "unprofessional workers who gossip about other workers and customers, dirty plane, no free food, and no aloha spirit."
Pros: "I paid the extra $50 for premium seats. The extra leg room was nice, that's about it. I literally heard conversations throughout the cabin, which is no on at Alaska airlines fault, however, with premium seating we were to be given free snacks and drinks (which obviously we had paid for) but my entire row was not asked or acknowledged the entire 5 hour flight. When I stopped the attendant and let her know upon landing she said they had come through the cabin 3 times and made me feel crazy for asking. I asked my neighbors and they received the Sam treatment. The attendants literally walked right past our row without asking anyone if we were hungry or thirsty. Rude!"
Cons: "I paid the extra $50 for premium seats. The extra leg room was nice, that's about it. I literally heard conversations throughout the cabin, which is no on at Alaska airlines fault, however, with premium seating we were to be given free snacks and drinks (which obviously we had paid for) but my entire row was not asked or acknowledged the entire 5 hour flight. When I stopped the attendant and let her know upon landing she said they had come through the cabin 3 times and made me feel crazy for asking. I asked my neighbors and they received the Sam treatment. The attendants literally walked right past our row without asking anyone if we were hungry or thirsty. Rude!"
Pros: "I enjoy flying on Alaska Airlines and this flight confirmed why I fly Alaska. Check in was a breeze, flight attendants were attentive, food was delicious. Easy trip across the country."
Pros: "Nonstop flight that was relatively inexpensive!"
Pros: "Fast and courteous service in getting me a hotel, rather than staying at the airport. The desk staff must have stayed late and the Sacramento check in staff were sympathetic to my situation."
Cons: "Did not like that I was not on this flight due to 3 hour delay of connecting flight, resulting in an overnight stay in Sacramento."
Pros: "The crew was great and kept down the noise level. This is the first time I have been able to sleep on an over-night flight. We also arrived early and our luggage was ready within the 20 mins. they say."
Cons: "When we got to the gate 3 hours early, we ordered a wheel chair for my wine to board the plane as soon as the first gate personnel arrived. At boarding time the clueless person who brought the wheel chair for us gave it to a 20 something man with a foot in a cast and crutches while my 71 year old wife had to wait until another wheelchair could be brought. The irony is that two wheelchairs were there until just. Edited boarding time and both were taken away."
Cons: "Couldn't find any way to input my TSA Pre-Check number so ended up standing in the long line... For that reason alone, I won't buy through Kayak again"
Pros: "Staff was friendly all the way around from counter to flight crew."
Cons: "The ice falling from the AC was so annoying. It kept falling on my skin and it was jarring and uncomfortable. I won't be using Alaska airlines again until you get that resolved."
Pros: "Both flights were on time. The planes were clean and comfortable. Staff were helpful and polite"
Cons: "No issues at all"
Cons: "I made the mistake of wearing shorts and a t-shirt. Would have loved a blanket but they don't have any. The crew did ask for the temperature to be increased a bit though. Just a quibble...."
Pros: "The flight attendance were very pleasant and made my family feel welcomed and safe"
Cons: "The comfort level of the seats"
Pros: "It was a ver full but good flight. We had to wait 6-8 min when we arrived at midnight to clear the gate so we could park, but it was a good flight"
Pros: "Friendly. Uneventful. Roomy."
Pros: "Staff was good"
Pros: "The staff was very attentive, friendly, and accommodating! Getting free mai tais half way through the flight was a pleasant surprise."
Pros: "Board the rear of the plane first. Why does no other Airline realize that is the logical thing to do?"
Cons: "No movies/entertainment unless you want to pay for a tablet. No Wifi for Android users."
Pros: "Quick boarding, good seating I didnt assign. Quick in flight beverages offered food,entertainment."
Cons: "Had to purchase food,entertainment, 2/3bathrooms for coach all in the back of cabin none in middle or front."
Pros: "Food was good. Seats comfortable, friendly crew."
Cons: "Boarding process was slower than it needed to be. The excessively loud and unnecessarily long multi-stage advertising by the flight attendants of the Alaska Air credit card, and then follow up for the Alaska Air frequent flyer program was obnoxious. People were covering their ears and many people put in headsets in attempts to block the noise. It was disruptive and upsetting to anyone trying to concentrate - took about 5 times longer than need be."
Cons: "I had a hard time logging onto the wi-fi. It was my first time flying Alaska Airlines, I don't know if I needed an account or if the wi-fi was complimentary, would have been nice if the flight crew announced the amenities prior to take off."
Cons: "Seats too close together, barely recline, have to use own device to watch a very limited selection of programs"
Cons: "No worries with Hawaiian Airlines’ staff and service … the “free meal” (sandwich) was unexpected, tasty and something not found on other domestic carriers."
Cons: "Honestly, this was my first time flying with Hawaiian Airlines and I was very impressed with the overall professionalism and how thorough the staff was in making sure everyone had their seatbelts on when necessary. They were also very kind and friendly."
Pros: "Flight attendants were great!"
Cons: "Flight was a little cold - but in Hawaii, not always a bad thing!"
Pros: "The crew did the best with the hand they were dealt."
Cons: "This flight was extremely disorganized and Hawaiian Airlines did a terrible job of updating the situation to its guests. We had no idea our plane was 4 hours delayed because their websites never displayed that (said everything was on time). We only found out when we went to board and they informed"
Pros: "Seat more comfortable than usual. The tablet holder and charging port was super useful."
Cons: "Charge for entertainment was sort of insulting."
Pros: "Quick flight from Maui to the Big Island"
Cons: "A bit more padding to the seats"
Pros: "Very spacious seats"
Cons: "Inflight entertainment was an additional cost, although it was stated that it was provided; in addition to using passenger’s handheld device rather than inflight screening."
Pros: "Crew was friendly. Plane was clean."
Cons: "Entertainment set up is terrible, only available through app for purchase on tablet or smartphone. Cheap and antiquated. No vegetarian options for food."
Pros: "Easy boarding"
Cons: "Website said mobile app entertainment, not available inflight. $For movies Only meat option sandwich."
Pros: "Food and drink were included, plane was very comfortable, and the service was friendly and professional... great experience."
Pros: "Boarding was smooth. Getting to our seats I was allowed to move one row up to an exit row which was great! Service by attendants was smooth and efficient."
Pros: "Boarding, check in and crew were ok."
Cons: "I knew, based on my flight to Hawaii, that there was no included entertainment - a big disappointment. I also knew their food would be mediocre. However, I had called the airline before our trip to request vegetarian meals. We were told that was taken care of. On the flight, we were told that the only meals on that flight were very mediocre chicken sandwiches. Thus, we had no meals."
Pros: "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
Cons: "Nothing was bad. It was fantastic."
Pros: "if you EVER have a choice, choose HAWAIIAN AIRLINES"
Cons: "We ended up upgrading because kayak doesn’t let you assign a seat and we were the last to get a seat on a very full flight. I will never use Kayak again."
Pros: "Nice new plane. The attendants were amazingly friendly. First flight we’ve received a complimentary meal on in a very long time."
Cons: "We got the in flight entertainment app from Hawaiian to watch movies during the flight. What we didn’t know was we needed to pay for the movie. We assumed it was like other airlines where they have a select few free movies to keep you entertained during the flight. Nope. Not blaming them, but just something to know before flying. We would have downloaded some movies beforehand if we knew they weren’t free movies."
Cons: "Almost everything on the in flight entertainment system cost money and the screen was not very responsive."
Pros: "Everyone was friendly and attentive"
Cons: "Plane old and a bit dirty (767)"
Pros: "Turkey pastrami sandwich was the best with spinach And cheese."
Cons: "A little cold in the cabin."
Pros: "The gate crew was outstanding in a very difficult situation. They were all very professional and helpful."
Cons: "Scheduled departure was eleven a.m. and actual departure was over seven hours later. We were each provided a $100 credit memo for future travel, but when we tried to reschedule our return trip to avoid LAX we were told the credit could only be used for new travel. Not happy about either the delay or the inability to use the $100 each credits. On top of that, we had to pay $400 rescheduling fees for the two tickets. That looks like a threefer to me. Pretty much sucks."
Cons: "Not clear what line to stand in signs would help Such as if you had a boarding pass you can just stand in the line that will give your baggage tag versus just standing in the general line"
Pros: "Airbus. Smooth ride."
Cons: "Switching from Alaskan Air to Hawaiian Air in San Diego is near impossible. I got off at 9:25am and had to run out of the airport and down to another terminal, go through security again and run to gate 51 from gate 10. It is near impossible for someone who can’t sprint. I was the last one to board. Lost my window seat and luggage didn’t make it. In Honolulu I found out luggage hasn’t made it for at least three other couples flying out of BWI with these connections. This combo should not be offered when people select flights."
Pros: "Speedy and friendly service throughout. I did the self check-in and when the worker checked my ID she's told me I was military so I didn't need to pay the check-in baggage fee and refunded me. Awesome benefit to those that serve."
Cons: "Plane showed up 2 1/2 hours late. Seats in terminal were very uncomfortable and staff had no clue what was going on. They had 3 flights trying to leave from same gate at same time. Plane seats were also very uncomfortable. Once plane was boarded and on way pilot came on and blamed the delay on maintenance issues and weather. Airline delay caused 2 hour delay getting our rental car. We didn't get to our lodging until midnight and should have been there by 7 pm."
Pros: "Overall I was happy. Would fly again."
Cons: "Advertisements annoyed me, especially after waking up. Turn them off plz."
Pros: "The assistance given from curbside to the gate for my husband and I who are elderly and I am disabled in a w"
Pros: "At airport they pulled my husband aside for random screening making us last to board jet."
Cons: "Seats uncomfortable. Movie selection mediocre"
Pros: "The service was good"
Cons: "The plane maintenance for the video equipment seems to be lacking and the plane interior was dated."
Pros: "Free guava juice and quick flight"
Pros: "Lunch included with airfare. Overall feeling of the flight was relaxed, smiling Aloha. Getting us in the frame of mind for Hawaii. Really liked our seats, just the two of us on the outside row. No 3 across."
Cons: "Nothing. Everything was great."
Pros: "We need wheelchair service and the porters were first rate. The airline was more than accommodating, offered a free lunch and you can either order new movies on demand for $7.99 each or watch unlimited TV and older movies for $7.99 (which I did). I liked the value."
Cons: "Drink prices are steep."
Pros: "Love the fact that they served complimentary lunch on the plane. It's a perk you don't get anymore on flights. It was a great surprise. Also, there were 4 of us traveling but one person bought her ticket later so her seat was away from us. Without our asking, by the time we got to the gate, they had moved her to sit on the same row with us. The crew was attentive and friendly."
Cons: "It would be nice if they offered some of the tv shows for free. I understand paying for movies but tv should be complimentary. And as with most planes, it felt cramped once the person in front of me let his seat back."
Pros: "The seating and the pleasant stewards."
Pros: "They got us to our destination safely. Which , of course is the most important thing. Got us there on time as well. Did not use in flight entertainment so cannot rate."
Cons: "First class seats are miserably uncomfortable, barely wider than a coach seat. Only difference I Can tell is that it has more padding. Foot rest is unbelievably unfunctional. Food was good but no wine or refill of the other beverages was offered with the meal. Flight crew as polite, but wooden and unengaging. Baggage claim at destination was efficient. I only fly with this airline , and in first class, because I have sooooo many miles.. if that weren't the case I would try someone else. Who knows , maybe they would not be any better."
Pros: "Friendly smiles of the crew. The app didn't work because it boarded late so my electronic boarding pass wouldn't work."
Cons: "Boarding was late, which resulted in my election boarding pass didn't work and the gate. It was my first time using the so so I was worried they wouldn't let me on the flight. The app also wouldn't let me select email boarding pass after I viewed the electronic one. The app also would start over every time my screen rotated or my screen locked. I had to re-enter all my information again."
Pros: "Boarding was very smooth"
Cons: "The free entertainment is very poor"
Pros: "Hawaiian has great schedules"
Cons: "Way way way too many screaming infants and toddlers. I'd pay more for a flight w all 13 and over pax"
Pros: "Boarding was not announced per zone. Zone 1 and 2 were boarded and then 3-5 all at once creating a huge line. Rated 1 on food and entertainment as short duration of flight didn't include either of those."
Pros: "The crew were very professional. The food was delicious."
Pros: "Flight attendents could not get up for the flight due to weather."
Pros: "I dropped my wallet just outside the terminal gate boarding the plane and a very handsome steward, introduced by his co-stewardesses as "Pretty Boy Brandon" was kind enough to find me to return my wallet. I appreciated all the kindness recieved by the entire staff at Hawaiian Airlines. Thank you for offering genuine customer service."
Pros: "The attendant who picked me up in a wheelchair was very attentive and stayed with me until we got my bags."
Cons: "Having to pick up my bag in Honolulu in order to fly back to the mainland was a hassle, especially because I was being assisted in a wheelchair."
Pros: "Ground crew was very helpful I give them a perfect 10 or a 5 ⭐️ Very accomodating and helpful."
Pros: "The seats are better than anything I've experienced in the cattle car, which doesn't make them great, and the leg room was OK (I'm 6"). I was pleased to find out they included a meal for free, as I hadn't bought anything to eat for the 5 1/2 hr flight. Overall a better than average flight, and it was on time."
Pros: "Crew was unbelievably helpful and kind. My grandmother had heart issues on our flight. They took excellent care of us, and checked on her often, even crew members not assigned to our area. Aside from that, various entertainment options, both free and paid. Meal was good and I still crave their trail mix!"
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
Cons: "The flight was more than 4 hours late making us miss our connections"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Cons: "Missed flight due to unnecessary delays"
Pros: "Crew was great"
Cons: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Pros: "Crew, exit row seat"
Pros: "Crew and plane are great"
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Cons: "Boarding took a long time"
Pros: "Crew had pleasant personalities.. not stoic annoyed faces"
Cons: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Cons: "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
Pros: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Cons: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Pros: "Nothing more to say!"
Pros: "seating, food, service"
Cons: "Very late .missed connection. Agents in Detroit were worthless to get us on different connection"
Pros: "Movies, baggage price, snacks, friendly! And check carry on when full fir free"
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Pros: "Everyone was very friendly, especially when checking in"
Cons: "Flight was late to arrive and late to depart. Not many passengers but no service."
Pros: "Great crew on board!"
Pros: "Courteous staff."
Cons: "Having to check a firearm inside and having it looked at by non-tsa personnel."
Pros: "Everything went off without a hitch."
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Cons: "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Cons: "Trying too hard to fit as many as possible"
Cons: "Couldn’t pick my seat"
Cons: "The plane bathroom was old and junky"
Pros: "Free movies was nice, service friendly."
Cons: "Long flight but shorter than scheduled, awesome."
Cons: "They charged $300 for 3 bags"
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "What is the issue?"
Cons: "The flight was over 20 minutes early"
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Pros: "Everything was excellent."
Cons: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."
Cons: "no legroom in a first class and expensive seat"
Pros: "Excellent crew"
Cons: "Leg room"
Pros: "Crew was very friendly during the very short flight."
Cons: "Seats were very uncomfortable - not a lot of padding."
Pros: "The crew did great"
Cons: "During covid-19 they are not even attempting at providing a modicum of social distancing. Every seat in both of my flights was completely filled, meaning that we were squished up next to everyone despite any efforts to stay 6ft away from each other in the airports. Many passengers were wearing their masks incorrectly (not covering their nose, TAKING OFF THE MASK TO SNEEZE) and were not being asked to wear their mask properly by staff. I felt completely unsafe and won't be flying American again until there is a vaccine for covid."
Cons: "Don’t get the egg salad breakfast sandwich. It’s got more turkey and cheese than egg salad."
Pros: "plane was very nice and roomy, crew were friendly and good service"
Pros: "By luck, I had a seat between myself and the other person in my row. It would have been tight, otherwise. Crew was friendly and polite."
Cons: "The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough."
Pros: "Comfortable seats"
Cons: "Free BBQ DINNER"
Cons: "Just about everything"
Pros: "The crew was courteous and helpful. The cabin was clean and seat was comfortable."
Cons: "Aircraft interior was a bit dated. Entertainment was via handheld device either your own or one provided by the airline."
Pros: "the flight departure on time"
Cons: "the service in the plane is poor"
Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."
Pros: "Flying out around bad weather; lucky we got out in time. Pilot did a reasonable job keeping passengers up to speed on what was happening. Flight attendants were friendly and respectful. CRJ-900 leather seats are more comfortable than your average economy seat."
Cons: "In flight wifi didn't work the whole trip. Plane was a sauna getting in and on the ramp, air conditioning wasn't working on the ground. Boarding took FOREVER with some less than competent wheelchair agents (I think)."
Cons: "Flight was canceled"
Pros: "The crew were lovely and the entertainment was wonderful."
Cons: "Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that"
Cons: "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."
Pros: "The flight crew was okay. The middle seat was tight for a cross country trip"
Cons: "More room"
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Cons: "Boarding crew did not realize I had priority boarding and split me up from my wife. Not a big deal, just annoying."
Cons: "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
Pros: "Comfortable chairs"
Cons: "Pilot's skill level and ability - lots of maneuvering and a very poor landing"
Pros: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Cons: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "Was supposed to leave at 8:00 am. Waited for 4 hours, got my flight rebooked after having to search for an AA representative. I had to get my luggage due to the change of airlines, after waiting for an hour at the luggage reclaim center i was told that my bag had already shipped by itself with other flight"
Cons: "Everything. Poor service. 5 hours of waiting. Disaster"
Pros: "Friendly flight attendants and nice to kids"
Cons: "Being held inside the plane for a total of 5:30 hours before taking off. Even if there were several concurring factors, it it necessary to find a better procedure in order to avoid keeping passangers inside a plane with the prospect of taking off in the next half hour repeated every half hour! For the ones of us traveling with children it is even worse, and becomes a real nightmare."
Cons: "Not enough food to feed all passengers and the service was very slow."
Pros: "Smooth flight- communication from the pilot, free beverage, movies, what more could a person ask for"
Cons: "No leg room."
Cons: "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "I initially booked my flight via Kayak for a cheap no hassle price"
Cons: "My initial booking was with Iberia Airlines and a few days prior to my Flight was switched over to American Airlines. Had i known I would be flying with AA, I would have opted for a more expensive option as I've a great disdain for AA. My flight from JFK was not the model aircraft I was promised and thus did not have ac chargers or Wifi in the plane. In my opinion, I was bait and switched via Kayak"
Pros: "Exceptional customer service"
Cons: "No food no entertainment so that's the only reason I gave 1 star to those"
Pros: "I likes that I was able to pick my seat for the same price."
Pros: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Pros: "Excellent service! Nice, smooth flight. Recommended!"
Pros: "Very timely. Boarding, take off, landing - all on time"
Cons: "Their restrictions for carry on size... had to check my small suitcase because it was over their size limit. I was able to carry it on on my trip going (fits perfectly in the overhead bin) but on the way back it was too big.."
Cons: "Rude flight attendants, filthy plane"
Cons: "No choice in food. Flt attended said he would try to find a sandwich or snack left over from coach but he never offered anything."
Cons: "Walking through TSA in San Diego there is an agent picking people out and telling them there bag is too big to be carried on ( the same carry on bag I've used for years ) and making people go pay to check them. However some people are being allowed to check their bag at the gate for free. No one at the airport working for them had any good customer service skills. Wont fly with them again"
Pros: "Friendly crew"
Cons: "Flight was late eariving at gate in Dallas and missed connection to Nashville. However, was put on a flight that left just 2 hours later"
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Cons: "American dropped the ball when my 77 year old Mother was not met with a wheelchair. This is inexcusable! She was in tears and no one seemed to care! They were nice enough to let her change from a window to an aisle."
Pros: "First class was Super. Good food and nice service."
Cons: "No screens on a new plane"
Pros: "I liked the crew they were really helpful"
Cons: "The plane was to old I guess and it was a bit uncomfortable there was not enough space between passengers"
Cons: "Hour late crew rude"
Pros: "Polite, friendly helpful staff. Plane left on time."
Cons: "There were no window or aisle seats available for free, so I had to pay for the extra cost seats."
Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
Pros: "The flight was great. There was free in seat entertainment with tons of movies! The flight attendant gave me free fruit & cheese plate to go with my wine. Great service, easy fast boarding & the flight was early!"
Cons: "You need to add a not applicable choice to your list. I did not eat the snacks offered on the flight nor was there any entertainment that I could find."
Pros: "On time"
Cons: "Food. Cold breakfast sandwich. Really? Cold bacon and egg."
Cons: "This flight was good, but when I fly in July I pay extra for protection and extra for better seat. Flight was canceled and they put me on different plane, which make my day in San Diego very difficult, because I miss my meeting, I didn't get better seat ither,instead I got seat in front of toilet and for 3 hours have to listen door bunging and terrible smell. I never been compensate for canceling flight or extra seat price.Nobody care even apologize. I hope that was just unforchened incident and I still like your company and still flying with AA, but I was really disappointed. Sincerely Vera Vasiley."
Cons: "I took three flights from San Diego to San Francisco, San Francisco to Chicago, Chicago to Montreal. San Diego departure was almost an hour late. The Chicago departure was half an hour late because the pilot wasn’t checked in yet. It is very frustrating when I run through Chicago airport from B to E"
Pros: "Lot of leg room!"
Cons: "WiFi for Entertainment system was spotty, freezing very often. Unfortunately this issue has become more common in United flights lately."
Pros: "Fast and easy"
Cons: "Entertainment and bigger seating"
Pros: "Flight was on time and crew was friendly"
Cons: "Seat was quite uncomfortable and I would love more soda choices."
Pros: "Boarding was smooth and took an average amount of time. We arrived exactly on time. Staff were all friendly and helpful. Plane was clean.. overall very pleasant !"
Pros: "Getting off the plane. The unusually chipper voices telling us “B-bye”"
Cons: "I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness."
Pros: "Check-in process was smooth"
Pros: "Rapid boarding and comfortable seat. The flight attendant was great!"
Cons: "Snack selection wasn't impressive, as was the onboard entertainment unit - small screen and no flight info/map. Also no lounge access in San Diego since our ticket was through Air Canada."
Cons: "the person helping me couldn't understand her and she was aggressive and charged me too much and wouldn't make adjustments about it."
Pros: "Preassigned seating . . . that's about it."
Cons: "Well, we were greeted at the gate by an attendant who told us we'd probably miss our connecting flight and that we could go home and try again tomorrow or chance it. Then he charged $200 for my board bag (talking a surfboard to Costa Rica) and finally we arrived with 4 others just as our flight was scheduled to pull off and they couldn't be bothered to hold the plane for us as we sprinted across the airport."
Pros: "The crew was friendly, and the flight time was an hour shorter than scheduled. But those are silver linings to real problems I encountered."
Cons: "This flight was actually from Denver to Kona. There was 1.5 hour delay due to mechanical issue with plane, so we had to switch gates and planes. That wasn't so bad. What made it bad was an extra 45 minute delay because apparently maintenance forgot to sign off on the new plane. Also, the space below the seat for my feet and carry-on was unacceptable. All the aisle seats like mine had only half the space of the window seats for their feet. If you're in an aisle seat on that plane, it's impossible to fit anything but the size of a small purse under the seat in front of you. And the middle seat fares only a bit better. Finally, with 7 hours of flight time plus about an hour waiting to depart from gate on plane, the crew ignorantly decided to hand out the Hawaii form to fill out within 2 minutes of preparing to land. Many people didn't have time to fill out the form before being required to put tray tables up. Fortunately, these forms aren't as serious as going thru customs, but it's stupid to pass out the forms that late into the flight expecting people to complete them."
Pros: "But the amenities were terrible. I couldn’t figure out how to operate the in-seat video feature plus there was no food. Leg room was too cramped also."
Cons: "See above. Amenities were terrible as was leg and seat room."
Pros: "Flight was on time, clean, comfy."
Cons: "Media wasn't working on the seat screens."
Cons: "Not only was boarding delayed almost 2 hours. Once we were on the plane, we sat on the tarmac for over an hour. We landed in SFO at 12:45 and missed my connector to Bend. United was not willing to do anything for me for the inconvenience (except hand out blankets)...so I slept in the airport until the next available flight at 8 a.m. the next more...I hope."
Pros: "The entertainment selection was great!! The crew was great!"
Cons: "It was SO hot on plane, I was miserable the whole flight. It started out with a delay on the tarmac due to the air conditioning not working. We had to wait for maintenance to fix that. That wasn’t a big deal to me. We didn’t have a connecting flight to catch, so we were understanding....things happen. The problem for me began when HOT air was blowing on my legs the WHOLE flight. I was miserable! They only had pizza for purchase which did NOT sound appetizing in that heat. It was a terribly long flight and I was so happy to land and get off!!"
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Cons: "My flight was canceled because of the hurricane in Houston which was completely understandable. Trying to rebook a flight was one of the worst experiences I've had on the phone. Over 2 hours on hold only for United to tell me to call back inside 24 hours of my requested departure (which was about 12 hours outside of the time I called). Bad customer service all around, both Kayak and United."
Pros: "Easy on ! Organized"
Cons: "Crew was rude and seemed to be in a constant rush big lack of customer service"
Pros: "The staff were very freindly"
Cons: "They had a setup if you wanted to watch a movie you had to log onto your computer or other device, but you had to down load the United airlines app, but my IPad would not connect to download."
Cons: "Made me take off sweater out of my bag cause my bag was 0.5 lbs over weight."
Pros: "San Diego airport had a curfew of 11:30. The flight was delayed 30 minutes and the crew did a great job of boarding with a purpose to expedite the process and have us ready to take off by curfew."
Cons: "The flight was 30 minutes late in a city with a curfew so we ran the chance of not being able to take off that night."
Cons: "United and SAS are really separate and hard to manage reservation. Seats changed from what I purchased and it was uncomfortable. I don't think I will do a mixed airline flight again even though they quote them as a Star Aliance. Also, flying through Chicago ORD is not great. The international terminal is completely separate so you have to take a train, pour out water, enter security (and they don't have a TSA Pre). All around uggh."
Cons: "Flight delayed and missed connection"
Pros: "they gave me a row with all three seats open so I could sleep on the way home on a red eye. Absolutely excellent crew."
Cons: "On my flight back during taking off, I was throwing a trash away into a little bag that is also designed for vomiting. When I pushed a trash into the bag, I felt that it was already wet. Somebody vomited into it at the previous flight and placed it back to the seat's packet. I am not telling that it was the cleaning crew's mistake because it looked like unused until I pushed my hand into it, but it was still a very unpleasant experience and could be also a health hazard."
Pros: "Missed connection in SF to Medford due to other planes at our gate not allowing us to de-board on time to make my connection to Medford ...!!"
Pros: "The United Club Lounge is the best."
Cons: "Ran out of the food that i wanted... settled with something that wasn't great."
Pros: "Bad day, splurged after other flt cancelled and separated from family, attentive staff, nice ride"
Cons: "Clunky electronic access"
Cons: "They did not let my daughter board to safely get home to my mother because she was to tall for a two year old and even after they were provided a birth certificate they still gave her seat up and wouldn't put her on a plane home until I bought another ticket. I am military I only flew with united because we have a contract with them"
Pros: "I lost my wallet on the plane to San dieago. A very nice honest family turned it over to the crew. The baggage claim customer service agent ran back to the plane to retrieve it for me. It had everything I needed, my ID cash for my trip. I'm thankful for the honest people still in this world! Many thanks to the family and crew and uninteds customer service!!! A+++++"
Pros: "We were making an emergency trip to S.F. and everything thing was on time."
Cons: "Though we travel on United and have a United card the price of getting a last minute flight on a plane that was almost half empty was absurd. We will rent a car to return home."
Pros: "The pilot continued to interrupt our flight home. Watching movies, 4-5 hours his overrides of loud, loud announcement were useless. Trying to take a nap, dark, early evening. We at 29,000 feet, we're ahead of schedule, we are going to arrive 30 minutes early. Then we arrive early sit on the tarmac, because guess what was at our gate; ANOTHER AIRPLANE! All his rushing and interruption were a waste. The ground team had him wait 200 feet away from the gate for another period of time. We arrived three to five minutes early, at 7:30 PM. Very unpleasant flight."
Pros: "the crew , the services ."
Cons: "They don't respect their seats . And they let seat a strong smoker on my side and his seat was begin me . 3 costumers don't seat on their own seat all mix it aaaggghhhh"
Cons: "You had to pay for internet service in order to watch the free movies."
Pros: "Crew were nice and flight was on time."
Cons: "I didn't know i needed an app before i will be able to enjoy entertainment on board, so i had to pay for internet to be able to download the app to be able to watch movie. PA system wasn't gud."
Pros: "Crew was great"
Cons: "Plane was really noisy and made a weird noise during takeoff and landing. Sad thing was I had to board the saw plane from San Francisco to St. Louis as well!"
Cons: "Flight was changed on me last minute so I had to call United and see if I could negotiate a better flight time. Layover in LA went 3-4 hours longer than expected so I ended up getting in a lot later than expected, meaning I had less time to spend with my wife. I missed my flight on my way back - I think when everyone was boarding, I somehow misinterpreted the digital sign that said "Ontario" to mean that they were boarding for Ontario. I had to sleep in the airport that night because I missed the flight - most uncomfortable experience ever! I paid for United's lounge but they weren't open 24/7. Then they almost didn't let me in the next morning to the lounge because technically it was only for that 1 night, even though I had been at the airport all the same. Lesson learned - maybe I should just drive to SD rather than fly."
Pros: "Nice and easy"
Cons: "N a"
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "The crew was very attentive and the pilot kept us informed at all times. For example, we got to Dayton early and we sat on the Tarmac for about five minutes as there was another plane there. That was no problem. But, after plane left we sat there until it was time for us to arrive before ground crew came out. Then, we waited 20 minutes for our baggage. That was not your fault. That was the fault of the airport as it has happened to me before. The pilot was very apologetic and kept us informed. I appreciated that very much."
Cons: "I was so excited because there were TV's on each seat, but I could not use because the place where I had to plug in for sound was broken. That was a disappointment."
Pros: "Shortened flight was unexpected & appreciated. Not sure if I lost some weight or united finally lengthened safety belts but I didn't need extension this trip."
Cons: "Feel like I got conned & ripped off over set upgrade at the checkin kyiosk. Offered an economy upgrade for $79 which actually was $94. I selected seat by window that had no other passengers listed in the seating aisle but somehow in the short period of time I upgrade & walked to gate a middle eastern family with 4 kids, none over 4yrs of age happen to book the seats in my aisle. It was not comfortable & definitely not an upgrade worthy of the xtra $ having kids kicking my chair, yelling, & crying majority of the trip. Had an extreme migraine when finally landed in Houston."
Pros: "Once in the air the flight was great."
Cons: "1/2 hr before boarding should have occurred we were notified of a delay- 1/2 hr. I knew I was going to miss my connection and asked, and told if I did they would put me on the next one out an hr later, but could not nor would not address it until necessary. When we arrived, they informed me of the gate to go to... which we ran to... and when we got to there were told the plane left 15 minutes ago."
Pros: "I had a window seat, which was fine."
Cons: "I checked in for both my flights before departing on my red eye. When I landed in Newark I found out I had been bumped from my connection to Portland because United had oversold my flight. The next confirmed flight they could put me on to Portland was the next morning, 24 hours later! I ended up flying to Boston and taking a bus up to Portland, arriving seven hours after I was supposed to, exhausted. United customer service was indifferent and unhelpful. I will never fly United again, no matter the cost difference."
Cons: "The video and sound on the planes needs some updating or some technical work."
Cons: "Waited too long to land"
Pros: "The smooth landing & the kind flight attendants."
Cons: "The flight was cancelled"
Pros: "The plane was very comfortable and the pilot kept us well informed on our flight."
Cons: "I didn't like how the tv screens flashed from one screen to another throughout the whole flight. I would have just liked them off. The other thing was one of the stewardesses walked up and down the isle like a bull in a china shop. She hit my shoulder at least 4 times as she walked by and never slowed down."