Daily cleaning, installation of cabin HEPA filters on flights from California to Quintana Roo
United Airlines, JetBlue and Delta have all waived their change and cancellation fees on flights from California to Quintana Roo. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "The flight"
Cons: "Social distancing. Caught covid on the plane back"
Cons: "NO social distancing in the middle of a pandemic????!!!!!????"
Cons: "I love Alaska"
Cons: "WIFI was not working"
Cons: "No screen on the seats."
Pros: "Quick boarding"
Cons: "More room"
Cons: "No worthy"
Cons: "The plane was amazingly cramped."
Cons: "Free food and blankets"
Cons: "No snacks :("
Pros: "Boarding was quick and easy."
Cons: "Had to sit on runway before departing for quite a while."
Pros: "Staff great"
Cons: "Same old movies"
Cons: "Nothing, all was perfect!"
Cons: "Delay Part not available"
Pros: "Awesome staff and plane. I Miss virgin!! well done to Alaska for keeping the spirit alive."
Pros: "Que aparte de la bebida sirvan un sanduche o algo para comer"
Cons: "Boarding via bus to plane. Delays due to mechanical issues at both departure and arrival. Staying on the plane while maintenance is performed. No complimentary snacks or drinks after losing value on ticket price."
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."
Pros: "free drinks"
Cons: "Slow and disorderly boarding at SFO"
Cons: "You are no different then other airlines. Nothing sets you apart."
Cons: "No food"
Pros: "The plane was late. I was tired"
Cons: "I forgot my headphones. $3 to borrow a pair from virgin?"
Pros: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"
Pros: "Had my bags in an incredible 10 minutes"
Pros: "Very professional and nice crew."
Cons: "Same as above"
Pros: "Arrived earlier. Good accommodations."
Pros: "That the plane was still there when I arrived at the gate."
Pros: "No delays"
Cons: "nothing to speak of"
Cons: "Delayed 2 hours."
Pros: "Prompt boarding"
Cons: "Sitting on the plane for 1.5 hours prior to departure because the plane was too light. This should be something that is determined prior to boarding the plane."
Cons: "Better vegan snacks available for purchase would be great."
Pros: "Same as before."
Pros: "The staff was super friendly and the plane was new. It felt brand new."
Pros: "the ease of booking"
Cons: "the meanest most rude racist hostess ever! her insinuations and degrading way of speaking to me left me speechless. i will file a format complaint and might even take it further."
Cons: "needed more water"
Cons: "The diy watch movies on my own device wouldn't load. More frequent trash pick up."
Pros: "Play more Christmas carol during Christmas season"
Pros: "I arrived early"
Cons: "no complains"
Pros: "The steward."
Cons: "Lack of help with information on transfer between terminals at Seattle/Tacoma"
Pros: "This time NOTHING"
Cons: "Plane seats weren’t cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck! Very disappointing jetBlue. You used to be my favorite but no more. 2.5 hour of delay to pick someone special to board the plane. Ridiculous! 2.5 hour of delay and excuse was navigation not working you have to pick paperwork however picking paperwork took 1.5 hour? You think people will believe this while you get this special person to just walk in and board the plane on the (exit) seats 4 rows had been kept empty just for him. I demand my money back. Poor poor poor service JetBlue"
Cons: "The power outlets did not work."
Pros: "As usual with JetBlue there right on time with the free stuff free Wi-Fi TV snacks and beverages"
Pros: "The captain was amazing although the flight was delayed."
Cons: "If would be better if they didn’t take so long for departure, but it was a first."
Pros: "The crew was nice and on point"
Cons: "The terminal experience at JFK was nothing exciting. It feels a bit unorganized and old compared to other terminals and their operations."
Pros: "Issues with the plane."
Pros: "Mostly loved the on time departure and early arrival!"
Cons: "Wifii In plane"
Pros: "Seat very comfortable. Not much of a snack selection but it was free (-which is more than others offer)."
Cons: "Price and comfort really good. Cannot complain about anything..."
Pros: "delayed, old airplane, bad snack, etc."
Cons: "customer services"
Pros: "Crew was very good and seats were very comfortable"
Cons: "Hard to tell. It was a short flight"
Cons: "Nothing. JetBlue is the best"
Pros: "on time"
Cons: "I paid $10 for priority security, but when my ticket printed , it did not show up. Paid for nothing."
Pros: "Flight was fine."
Pros: "Direct flight Sacramento to New York."
Pros: "Quick, smooth flight; said it was delayed at first, but still took off on time"
Pros: "On time. Jet Blue is the best."
Pros: "JetBlue staff did keep us updated on the delay."
Cons: "I was second person in group C for boarding and they get checked my bag when there were plenty of people behind me in the last 2 groups."
Cons: "No working WIFI."
Pros: "everything is easy. Good flight. Fun crew"
Pros: "Crew was accommodating."
Cons: "Lots of traffic. Entertaining kept resetting. Unable to watch movie."
Pros: "Love JetBlue as a whole."
Cons: "My TV didn’t work."
Pros: "Tv and movie options"
Cons: "Boarding took forever because of miscommunication and a maintenance error. One of the flight attendants were rude. Seats were uncomfortable"
Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"
Pros: "Free movies, direct tv, snacks, and non alcoholic beverages. Flight crew was attentive and positive. We took the red eye flight."
Pros: "Fast boarding and departure."
Cons: "Tvs weren’t working for my kids. They tried resetting but no luck. Thank goodness it was a short flight."
Pros: "Best coach legroom of any airlinr."
Pros: "Entire process was great! From the employees at check in to the flight attendants. Always smiled and were very kind and eager to help."
Cons: "I reserved window seat. It’s been a long time since I flew and was really looking forward to looking out the window and down onto the beautiful Californian geography! Both my flight to and from Sacramento I reserved a window seat, and both flights my seating arrangements were changed due to the JetBlue Customer Service agent named Kathy."
Pros: "Comfortable, quiet and good service"
Cons: "Everything was good"
Pros: "Non stop flight"
Cons: "Loudest airplane I've ever flown on! All though there is excellent leg room the seats were the most uncomfortable!!!!"
Pros: "JetBlue plane was on time. The seats are comfortable. Nonstop is the worth the extra money."
Cons: "Pack your lunch"
Pros: "Flight ontime comfy seats"
Cons: "Soda and chips only, only 3 movies, united has more choice"
Cons: "3hr delay"
Cons: "Plane was delayed 5 hours was there 2 hours prior of original flight time. 7 hours wasted, not happy with JetBlue at all."
Pros: "Even landed early!"
Cons: "More leg room"
Cons: "I waited three days for a flight to Portland, Maine. My first flight was cancelled due to weather. The next two days the same flight was cancelled again. When it did go, it was three hours late. Our flight ended up leaving at 3:00am. This is all excusable due to weather but I also lost my premium sat. The only seats available were the middle seats. I had booked early and had a great fee-free seat. I had to pay $75 to get a window seat. On the 1st leg of the trip they were 3 hours late coming out of Portland. I'm not flying JetBlue anymore. There are cheaper flights that fly during the day."
Pros: "The attendants were very friendly and accomodating. I have been travelling jetblue for seventeen years when flights to Buffalo was $49. I love jetblue."
Pros: "Service was good"
Cons: "My flight was delayed 3 hours on our way to Cancun and on our way back it was an hour late also that was my only issue"
Pros: "The flight was comfortable, seat space is generous and overall a pleasant flight, on time, and easy."
Pros: "The service that JetBlue offers is always excellent. The seats were comfortable and the flight was timely. All in all an excellent representation of JetBlue's quality of service."
Cons: "I arrived at Fort Lauderdale Airport 55 minutes before my scheduled flight and was told that the flight was closed because I was not there at least an hour before the flight. On my boarding pass it listed the boarding time and the time the gate would close BUT no where did it stipulate the last time to check in. I do think in this situation, they could have accommodated me and perhaps gate checked my luggage...but that was not offered. I had checked in online, had my boarding pass but clearly did not allot enough time to get to the airport. Traffic, post Hurricane Irma is still unpredictable, but think there could have been a bit of "wiggle room" in the rule. JetBlue did book me on the next flight (the next day), but I was saddened to miss a day of holiday meeting my son in Cartagena."
Pros: "The crew and check in staff"
Cons: "I paid for the extra legroom. Legroom was ok but the seat was very uncomfortable no padding and my bottom fell asleep. Also I had no way of charging my phone. The controls for the in-flight entertainment didnt work."
Pros: "I liked that fact that we landed safely"
Cons: "The crew wasn't pleasant , the fact that you can't even get a free headphone is ridiculous, the check in process was good , the airplane was cramped and small"
Pros: "Helpful counter employees and friendly stewardesses"
Cons: "Late on takeoff, but made some time up."
Pros: "Easy. Friendly. Boarding from the back to the front so boarding is so quick."
Pros: "Very quick to board."
Cons: "Lights on too much"
Pros: "The minimal interaction with crew on redeye."
Cons: "The long delayed redeye. The long boarding process. Uncomfortable seats."
Pros: "The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early."
Cons: "Nothing could be changed."
Cons: "Crowded and hot just like Miami"
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Cons: "Individual TVs, perhaps"
Cons: "No delays"
Pros: "seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen."
Cons: "prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food."
Pros: "great entertainment"
Pros: "Puntual, connexion gates very closed,"
Cons: "I need to paid 100$ or more to have a seat"
Pros: "Everything no complain"
Cons: "I like everything Everything no complain"
Pros: "Service and boarding was smooth and friendly."
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Cons: "The seat assignments based on loyalty status - rude gate agents"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Pros: "Plane was on time, good service, main cabin extra is nice with my knees"
Cons: "No problems"
Cons: "Breakfast - lots of sugary items"
Pros: "The inflight entertainment. They had a touch screen with a great selection of movies, music, and TV shows to kill the time with."
Cons: "No peanuts."
Pros: "The flights were on time and the staff was very friendly."
Pros: "Nice new aircraft - clean and comfortable. Entertainment selection and system is excellent. SFO airport is clean and efficient"
Cons: "I DO NOT like JFK airport. The signage is poor and it's difficult to figure out where you need to go. There aren't enough monitors and people in the airport are rude (including staff)"
Pros: "Delayed and no AC working..."
Pros: "Good friendly service. Flights were on time."
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Cons: "I'm getting to Madrid 24 hrs after I was supposed to"
Pros: "while our flight was delayed, they kept us well-informed about what was happening and didn't leave us in the dark. We were delayed because an fight attendant failed to show up, and there happened to be another off-duty flight attendant passenger on board who volunteered to work the flight so that we could still depart on time. Real thoughtful dedication!"
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "Did not use"
Cons: "Tight seating"
Cons: "I got to Moscow, SVO. I didn't receive my bag. This sucks."
Pros: "Everyone was very helpful."
Pros: "Pilot did good job in tricky conditions at landing."
Cons: "Wish food were served."
Pros: "Everything was on time and luggage arrived at my final destination"
Cons: "Free wifi would be amazing :)"
Cons: "I am million miler in Korean air. It's a seven star airlines"
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Pros: "Good service, as efficient as possible"
Pros: "Top notch airline - staff is personable & comfortable seating"
Pros: "No food at all."
Cons: "Late by 40 min"
Pros: "The comfortable sitting and good hospitality by staff. Timely departure and smooth landing of aircraft."
Cons: "AA worst airline People They have working in SFO Incompetent Rude Useless"
Cons: "It was delayed for about a half an hour. Other than that it was great"
Pros: "On time"
Cons: "They charge for everything luggage they can see in the front desk. My 63 years old mother had her small size hand carrier, a travel tote on top (with her travel blanket and her medicine) and a crossbody passport size. They told her to put it in her tote!!! Only 2 items allows. ... In the plane she saw passengers carried way more than what that."
Pros: "Lots of free movies."
Cons: "No free food."
Cons: "it was really bumpy"
Cons: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Pros: "On time arrival despite two issues at the departure gate"
Pros: "The Good: The seat configuration available for an upcharge of $38 gave just enough additional room to make getting my frail elderly mother in and out of her seat and accessing items she needed from a bag stored under the seat ahead of me much easier and safer than it would have been in, say, the sardine can-like conditions of the coach section on United flights."
Cons: "The Bad: At boarding, American does not provide pre-boarding for those who need extra time. I was traveling with my elderly mother, who can walk (very) short distances but is quite frail. American was great about providing a wheelchair to the gate, but then we were on our own. Because there was no designated boarding for people needing extra time or assistance, I had to sharp elbow my way to the front of the post-first class boarders and talk folks into letting her through. Stressful for both of us."
Pros: "tvs at every seat"
Pros: "Friendly and courteous service."
Cons: "Small legroom."
Cons: "WiFi was not working"
Pros: "The help"
Cons: "Early boarding in sfo, I had to forget my food."
Cons: "My baggage was lost."
Cons: "Couldn’t get the WiFi to work"
Pros: "On time!"
Cons: "no vegetarian óption for breakfast"
Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."
Cons: "Lack of space and organization"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Pros: "The direct TV was free on this leg of my trip"
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Cons: "I thought it was ANA but it was United."
Cons: "The gate was so far away. And the AC wasn't working in their terminal"
Cons: "Food was not good"
Pros: "Being up in the sky so cool."
Cons: "Easy for check-in and on time"
Pros: "The timing."
Cons: "The landing was a little rough."
Pros: "Great movie selection and quantities of meals/snacks."
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "Very good! Very nice and friendly employees!"
Pros: "All of the above"
Pros: "The plane."
Cons: "Travelling with a nine week old: no add on seatbelt (as per QANTAS) for lap sleeping, paid for an extra seat we didn't realize we were buying. The food has not improved in the last decade in contrast to other airlines."
Pros: "Everything was fine"
Pros: "Very roomy and workers were helpful."
Cons: "Nothing. It was great!"
Cons: "The boarding process is a bit chaotic. I honestly think the wi fi should be free."
Cons: "Im ok with everything. Thank u."
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "Did not have enough good snacks"
Pros: "Perfect service"
Pros: "They did not care"
Pros: "Price was nice at $142"
Pros: "good movie selection"
Cons: "couldn't reserve seat in advance; told 3 different things when I bought ticket"
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Cons: "the airplane is really old! Don't have any amenities."
Cons: "Is ok"
Cons: "No room in the seating, nor in the overhead."
Pros: "Orderly protocol"
Cons: "Boarding is chore based but it went smoothly."
Pros: "Staff was nice and chairs were comfortable"
Cons: "The turbulence"
Pros: "The food."
Pros: "No delay ,staffs were helpful"
Cons: "I had an overweight lady next,extremely uncomfortable for both of us."
Cons: "On time"
Cons: "Follow the rules "Social Distance" The flight was completely full. People sitting 3 in a row. We felt very unconfortable"
Pros: "I like everything about it"
Cons: "Hand sanitizer and temp check at gate. I watched a crew member pick her nose."
Pros: "Nothing Horrible trip, horrible service"
Cons: "Flight was delayed by 5hrs Hard to get clear information about the delay and when we were actually going to leave. Horrible wifi in Mexico Airport. They had all passengers board the plane and then decided to refuel, so everyone sat in the airplane for 1 hour at the gate before leaving. We didn’t even get a drink of water on the plane. We were sitting in the last row in the back of the plane and when the attendant got to us it was time to land so she just skipped our row. I highly dis recommend Volaris."
Cons: "Very little leg room"
Pros: "The crew was super professional"
Pros: "The passengers sitting by me were very helpful. They put my carryon on the overhead rack for departure and arrival. The handicapped attendant was excellent when I arrived in Cancun and stayed with me until my transfer was found."
Cons: "I have traveled several times annually with Volaris for at last 13 years and this is the first time the service was so bad, virtually no service was offered at any time. Everything seemed disorganized. No food was offered or even a glass of water. I am 86 years old and travel handicapped all over the world with excellent service. I was shocked that I as dumped in a seat at the Volaris gate from the wheel chair by the attendant; and, who never returned to help me board the plane. I made the mistake of tipping him well. No ramp was available and I had to beg for help with my carryon as I have to hold on with both hands to go up the stairs. Cancun’s attendant for handicapped was much better and truly helped me and stayed with me until my transfer was found. Tijuana’s airport service was horrible."
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Cons: "Being timely"
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Pros: "Nothing to say"
Cons: "We had a bad experience with one of the seats. It was totally in a bad condition. The seat was destroyed, totally uncomfortable. It is a shame to pay so much for flights and receive this kind of "standard" in an airplane."
Cons: "a lot"
Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."
Pros: "that the staff if they are kind people not like those of the counter in Cancun who were arrogant"
Cons: "in putting capable people to solve situations or problems of arrears"
Cons: "Get the forms to fill up"
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Yes it could be better travel to complicated on Volaris"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "We were on time"
Cons: "They don’t tell you about they might take your baggage when you have your boarding suitcase and they made me to put it down saying there is no more space. But if you pay $100 pesos then magically the space appears in the upper place of the plane. They don’t put any of these on the page and we fight"
Cons: "Everything they over charge on everything and they forgot to send our luggage so I had to wait till the next flight to get my luggage to get are boarding tickets the wanted to charge us $7 dollars for each person and for each luggage they charge us $50 dollars per when it should of been $26 dollars"
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Cons: "That they could wait for me i lost the flight"
Cons: "Maybe courtesy soft drinks and peanuts"
Cons: "Asientos más blandos"
Pros: "On time due to excessive scheduled flight times"
Cons: "Boarding system , expensive and low quality food for sale on board, entertainment on board, unhelpful stewardess staff, deplaning system keep us waiting for half an hour to open the airplane door at the Cancun airport gate"
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Cons: "I lost my connection because my first flight was delayed. It would be amazing if Kiwi.com would refund my unused flight Cancun-Chicago. I paid for a checked bag with Frontier, they didn't let me in the gate because I arrived 10 minutes later and I didn't get my money back for my luggage."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "Direct flight"
Cons: "They force to choose seats (with extra charge), they charge for kids, for stroller, for baby package, for check-in in gate, for carry-on, for lougage, don't breathe too much air they might charge you extra."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Pros: "nothing of the flying company I liked the bags have cost, the snaks also have terrible cost company I do not return to travel by volaris"
Cons: "nothing of the flying company I liked the bags have cost, the snaks also have terrible cost company I do not return to travel by volaris"
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Pros: "The flight was on-time. The plane was clean, the toilets were clean."
Cons: "The Food service was very slow, we didn't have enough time to eat. We got seats with no window, it was uncomfortable. Not enough space to strech the legs."
Cons: "We had to pay $150 I’m extra charges for our luggage and carry-on."
Cons: "Everything was the worst experience ever"
Cons: "No real food"
Pros: "Overall flight journey was good and on time"
Cons: "The ground staff before we could do our boarding did not allow us to get to the counter even when informed that we had done a web check in... But she was insisting us to pay for the checkin fees to collect our boarding passses which was not professional"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Cons: "Nos mandaron a una terminal alterna, tuvimos que llegar a ella en un autobús, complicado el movimiento con niños."
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
Pros: "Comfort was ok"
Cons: "No free snacks or Water."
Airlines flying from California to Quintana Roo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Quintana Roo
Masks required on board, masks provided on flights from California to Quintana Roo
Social distancing seating
Middle seats unavailable to book on flights from California to Quintana Roo
Testing for antibodies, testing for symptoms for flights from California to Quintana Roo
Waiving of change fees. Search flexible flights from California to Quintana Roo