Find cheap flights from Quintana Roo to California
FAQs for booking flights from Quintana Roo to California
Which airlines have a flexible cancellation policy for flights from Quintana Roo to California due to COVID-19?
Which airlines apply social distancing measures on flights from Quintana Roo to California due to COVID-19?
How does KAYAK find such low prices on flights from Quintana Roo to California?
How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket from Quintana Roo to California?
What is the Hacker Fare option on flights from Quintana Roo to California?
What is KAYAK's "flexible dates" feature and why should I care when looking for a flight from Quintana Roo to California?
Top 5 airlines serving from Quintana Roo to California
Scores according to KAYAK customer reviews
Cons: "2 hour delay on take off"
Pros: "Fast flight"
Cons: "Blanket provided"
Cons: "Last minute emergency reservation so had to settle for what was available interns of travel class and seating. Could only get into economy and seated at the rear. However the flight was on time the staff very helpful and being a premium One World member really helped. Food was typical airline food,"
Pros: "The crew and seats!!"
Cons: "Nothing! Everything was better than expected"
Pros: "Service with the attendants on beverages"
Cons: "Being delayed and bumped to another location..the flight was bumpy a lot..my hour and half lay over for the other location.."
Pros: "Everything was so fast!"
Pros: "Excellent service, friendly crew."
Cons: "PA system was awful when the captain spoke. It was very muffled and barely audible. If there had been an emergency it would have been impossible to get instructions from the captain. This is a great safety concern."
Pros: "On time. Leg room. Service."
Pros: "The option to have coffee."
Cons: "The lack of option to have a non-dairy creamer."
Pros: "Overall experience was good"
Cons: "Overall service"
Pros: "first class food selection: muffins and drip coffee. and water."
Pros: "Safe flight"
Cons: "Cramped seating."
Pros: "We got through the airport quick, they took my luggage when I had less than an hour to board, friendly crew."
Cons: "No complaints."
Pros: "Once the seat assignment snafus were fixed, everything went fine."
Cons: "When we make the reservation, WE TELL YOU that we have two kids ages 3 and 5 travelling with us. WHY DOES YOUR SYSTEM BREAK US UP INTO 3+ GROUPS? It just ends up in more work for your gate agents to put us together as well as you can before the flight. This happened on the flight out and the flight back. Also, on the flight back the agent and crew had to bump people who had already established themselves in their assigned seats in order to fit us in in a sane way. Also, don't make us download a sketchy app to view in-flight entertainment. There are ways to deliver entertainment that don't require installation of software for just a flight. Not that it matters to us, because entertainment wasn't available on the flight to cabo."
Pros: "Basically on time, fast luggage retrieval, clean bathrooms, great coffee, especially the brewed decaf."
Cons: "Should load plane from rear first Takes too long to load from front to back. Biscuits are awful."
Pros: "The food options and prices were great."
Cons: "The entertainment wasn't working for most of the flight, so it really wasn't worth the $10 I paid for it."
Pros: "Alaska airlines employees go out of there way to be friendly and engaging with customers."
Pros: "That we landed safely."
Cons: "They didn't feed us. Maybe 5 hours was too short. I downloaded the gogoentertainment app, but every movie I chose said that the movie already expired."
Pros: "the flight was smooth."
Cons: "I did not like how cramped the plane was."
Pros: "food and tablet for sale."
Cons: "Delayed both ways - very crowded."
Pros: "The service ,everything !"
Pros: "Flight was on time"
Pros: "Good landing, good boarding, smooth flight"
Cons: "The seats are so crowded now I can barely fit into them, and I am a thin guy of just over six feet tall. I get so cramped in that it gives me muscle cramps over the period of the flight."
Pros: "The crew was very professional and helpful."
Cons: "I found nothing to disparage on this flight."
Pros: "I liked how fast the flight was and how quickly everyone was able to board"
Cons: "I am tall, 6'4", so my complaint is the same with every plane I have been on. The seats are too close together, both the seat in front and the seat next to you."
Pros: "Flight was on time. Although I wasn't able to choose a seat when I booked my flight at least I got a good seat when I got to the check-in counter"
Pros: "Very friendly"
Cons: "Wait for cart to pass for bathrooms"
Pros: "Very nice and friendly crew, quick boarding. Food was okay. Overall a great experience, and always enjoy flying with Alaska over other airlines."
Pros: "Crew were very nice and helpful. They projected that they really enjoy their job and that made it a pleasant trip. We arrived early at our destination and great landing!"
Cons: "Food is okay and not much. The selection for those who want to eat healthier or have more is pretty limited. However, I haven't flown with any better choices on other airlines so hopefully the choices will improve."
Pros: "THE FLIGHT ATTENDANTS WERE VERY KIND AND READY TO HELP AT ANY MOMENT."
Cons: "tight seats"
Pros: "Staff were very friendly. They gave me a free in-flight entertainment ipad (normally $10) because they felt bad that there were multiple screaming babies on the flight and I couldn't sleep. Attendants came by multiple times offering beverage, which is great for a 5.5 hour flight."
Cons: "The flight before us was late coming in, not our flight attendants fault. But it took 45 minutes to board everyone on the plane. Just seemed very long. I'm used to flying Southwest which is known for fast boarding times."
Pros: "The service"
Cons: "The uncomfortable seats"
Pros: "Very comfortable flight. Great service as always."
Cons: "The boarding area in Cancun didn't have the normal Alaska boarding screens showing what groups they are boarding."
Pros: "Crew was awesome, very friendly. Pilot great at communicating, good snacks. Enjoyed the flight."
Cons: "The app for movies wouldnt download, the signal was too weak. Should have been communicated to download before take off"
Pros: "The flight attendants in first class were the best. Genuinely friendly. They took good care of us."
Cons: "The movie and other entertainment choices left a lot to be desired. And to have to pay to access the internet sitting in first class was disappointing."
Cons: "I didn't like the fact that the row where I was placed at didn't have reclinable chairs."
Cons: "No movie"
Pros: "I only rated the food as one star because you had to purchase your food. There was also no entertainment. The onboarding process was easy, I loved getting an email asking me if I wanted to check in. It made the process so simple. The plane was comfortable and clean. The staff were polite and professional. My experience made me want to fly Alaska again. I found myself reviewing in my head all the places Alaska flies for my next vacation."
Cons: "I don't appreciate being nickel and dimed with the luggage. The $25 fee should be built into the flight price. It makes me feel resentful."
Pros: "I like how the flights don't get over booked."
Cons: "I got and am still very sick from a whole family that was sitting to the side of me. They were coughing and choking and looked miserable I feel sorry for the people that were sitting in front of them that were getting coughed on I feel when someone showing that much sickness the flight attendants should I have them wear masks because now me and who knows how many other people got sick because of them or at least offer the healthy people the masks Nothing bad on the airline part but for the sake of their passengers that would have been nice ."
Pros: "Customer service"
Pros: "Nice staff"
Cons: "Airplane maintenance made us leave late so we almost missed our international flight with Japan air. Thankful Japan air waiting for us and Japan air rushed us through security to get boarded as quickly as possible."
Pros: "Awesome Crew with nice CLEAN aircraft"
Pros: "The flight and how smooth things went."
Cons: "They said go to c1. Then panicking me that I'm going to miss my flight at b3. We never fly so it was kinda stressful not being told to go to the right place because it got changed"
Pros: "It's was great and a awesome experience for my first time in a plane . The pilot the flight attendants were very welcoming and very professional."
Pros: "Polite staff. Clean plane. Quiet ride. What more could ask for?"
Pros: "Non eventful, took off late but landed early. Crew was cheerful, pleasant and helpful, Head rests nice improvement, The mobile video device rental is interesting, seemed difficult for the flight attendants"
Cons: "Very, very cramped seating, Opportunity to improve on temperature control of the cabin."
Pros: "I liked the free movie choices and the flight attendants were very kind."
Cons: "My seat was at the very end and I was planning on buying a chicken dinner but they ran out just as they got to me. If I knew they didn't have enough dinners I would have pre bought one. It did have the option when I booked the ticket but it did not say that they may run out. It was a non stop 7 hour flight, it would have been much better with food."
Pros: "Attendants were nice"
Cons: "Paying to check baggage"
Pros: "Movie selection was excellent. The package of peanuts was pretty small."
Cons: "package of peanuts was very very small. I think for a flight of that length, a larger snack would be appropriate"
Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"
Cons: "Delay 5 hr made me stress, coz have conecting flight 6 hr..running in the diairport for check in LA - Korea"
Pros: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Cons: "Hot inside the plane"
Pros: "Entertaining system was good but food and service was terrible"
Cons: "Food service seats were all terrible"
Cons: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"
Cons: "The fact that we are now charged for baggage and seats similar to the economy airlines. Service is also noticeably worse."
Pros: "Everything was good, I was really impressed with the service."
Cons: "Nothing, I wouldn't change a thing about it."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "very helpful flight attendant crew"
Pros: "Actually, I was upgraded to business. So that alone made it pleasant. But the fact that the plane was new was also nice and the flight attendants were very friendly."
Pros: "Different movie options"
Cons: "- Flight was late. They are always late. - At arrival in Cancun, the purser's announcement contains wrong local time. They announce 11:20 pm instead of 10:20 pm. Is it not supposed that they must inform correctly this important details?"
Pros: "Everything went according to plan. Really enjoyed the meal that they served. Other airlines offer a drink and a small bag of pretzels or a cookie. It was very nice to have a small meal. Crew and plane were top notch."
Cons: "My luggage was over the limit 3 lbs and I was not allowed to take out some of my stuff. They said I had to get out of line and take it out then back in line. It's really sad because I had waited in line for about an hour, I had been in an accident and was hurting and still had to pay because I couldn't wait in line again."
Pros: "Liked games on plane"
Cons: "It was Areomexico but really it was Deta. My husband travels with oxygen so we did what Areomexico needed but not what Delta needed. We did have a doctor note so that saved us. When we got to Mexicothey sails our liggage was not there because we were in the wrong terminal. No one spoke English but it was there because we were on Delta. When we left almost went to wrong terminal. If it is Deltal call it delta not Aeromexico."
Pros: "The flight attendants were very observant and offered to assist passengers even before being asked."
Cons: "The boarding process could be made more efficient."
Cons: "Terrible rude service, nobody could help me when I had all the following problems: -I didn't get the seats that where chosen and confirmed on ANY of my FOUR flights. -In my connecting flight to LA in mexico they made me go out of the connections area and re-check back in (as if I was checking in from my flight in mexico, which I had already done in Peru) and get searched again just to drop off a fragile bag. -Connecting flight to LA in Mexico they wouldn't let me take my carry on as a carry on even though it was within the size and weight, which I had carried on flight in my other three flights already with no problems. OVERALL GARBAGE"
Pros: "The flight arrived on time."
Cons: "People started to line up at the gate an hour before the flight as instructed. This is inconvenience to as it would be more comfortable to be sitting for that time. Yet the boarding process was much slower than other carriers. The crew was professional but not so friendly. The food and drinks were not served until an hour and a half after take off, half way through the flight. Food was not very good a croissant with a small piece of meat and a small slice of cheese in it. Once service began, those of us seated in the middle of the plane could not get past the carts for at least 30 minutes to use the restrooms. Overall, I expected more from the country's principle carrier."
Pros: "Nice smooth flight."
Cons: "What i did not like is my luggage got totally damaged. Both of my handles were torn of and I had nothing but the handle to roll the luggage on the top. I'm still trying to contact the airline. My luggage was new:("
Cons: "Left late and was dirty."
Cons: "Aeromexico tried to take each penny from you. They even tried to charge me for the second connection check-in luggage for a connection flight from South America (2 check in luggage allowed). Airport is a mess, service, food are poor, crews are not as professional compared to their US counter part."
Pros: "One flight attendant was very nice the others were snobby and rude."
Cons: "I didn't like how tiny the seats were. I didn't like the choice of food. I don't like how there was no room for my bags and my seat was close to the front of the plane. An I didn't like that things In my checked bagged were broken and spilled. My bag was packed tight and padded for the breakables."
Pros: "Me encanto visitar mi país de nuevo"
Cons: "La atención es verdaderamente buena"
Pros: "extremely impressed. just wow!!!!!!!!"
Cons: "They don't let me boarding because nobody told me that I need a transition visa and the result I was lost my flight and all my money it was a lot of money at least for me"
Pros: "It was just terrible ! I will never in my life flight with Aeromexico ever again."
Cons: "It was just terrible ! I will never in my life flight with Aeromexico ever again."
Pros: "Treated like a boss. I have never flown this airline before but I was upgraded to first class... maybe because I'm mexican? Viva Mexico!"
Pros: "I will never buy a flight with Aeromexico"
Pros: "Comfortable seats, good service, convenient schedule, personal entertainment available"
Cons: "A broader selection of new movies releases would be great"
Pros: "a very kind crew"
Cons: "everything on time"
Cons: "The crew and supervisor at luggage check in were absolutely terrible. They were rude, would not answer our questions, and didn't want to give us the time of day."
Pros: "Friendly crew, offered snacks and alcoholic drinks at no charge"
Cons: "Other planes were roomier... This aircraft was cramped. Flight was late leaving and late arriving."
Pros: "It is nice that food is served. Fruit is a good choice."
Cons: "Boarding and entry are terrible. They don't make any effort to get people on in an orderly way."
Pros: "Good movies and entertainment"
Cons: "All our flights were delayed. Also our flight schedule changed multiple times costing me extra money for a hotel. Unacceptable. I would avoid flying with Aeromexico at all costs in the future."
Pros: "I've flown this airline many times. This was the best! Great service flight crew excellent service, very professional and helpful. Very nice plane, think it is new. In seat entertainment and smooth comfortable flight."
Pros: "The check-in process was quick and they did give free inflight food."
Cons: "Plane was very cramp even on a paid seat. Things on the 737 were visibly dirty and items were not repaired. Seats comfort was not good at all."
Cons: "Aeromexico gave us problems shortly after tickets were booked 10 months before travel. Multiple flight changes happened with no notification over a period of 8 months. In calling the company pre-departure, I discovered yet another change had happened and spent nearly 2 hours on hold awaiting clarification. I was told I would be contacted within 48 hours. When that didn't happen, I called again. More hold time. The second agent could find no record of the first conversation. Ultimately settled for a bad compromise (no choice really). Online check in was impossible as the flights were operated by Delta and the system wouldn't recognize Aeromexico record locator. We did get to Cancun but Christmas Day return marred by a canceled flight. It took nearly 2 hours to resolve at the airport, with a booking on United. No offer of compensation, nothing but a "thank you for being patient." I will never book travel through Aeromexico again. Ever."
Pros: "Nice crew and staff on the ground."
Pros: "The help from bogota airport was incredible They help me to get on time on my flight"
Cons: "Mexico City airport is a disaster They change the flights gate every 10 minutes they don't even know where the flight is going to get transfer Guadalajara airport same situation flights got delay over 2 hrs. No reason or why this happens was told to the passengers Also they put a small quantity in the bus to get to the plain. They keep us inside for almost 40 minutes whit out any explanation I will never get a plain ticket whit Aeromexico Also plains are not in the best shape either seat doesn't work"
Pros: "Flight crew and stewards were attentive and kind. Seat space on Boeing from LA to Mexico City was good. Ride was fairly smooth from LA to Mexico City."
Cons: "Kayak listed the ticket price at one rate, then when redirected the fees go up by another 100+ dollars! When we purchased the tickets, we were redirected to purchase through airfare.Com -- most unprofessional group I have ever dealt with! Our itinerary changed multiple times with various threatening emails that we must respond and accept new flight arrangements or else we will not have any flights and we'll be charged exhorbanaent fees. I tried cling and got reps that spoke little to no English and we're incredibly rude. We wold respond to the emails and still get more and more threstening emails. We were very concerned that any of it was legit. Kayak wanted nothing to do with it past advertising one price only to support a group that charged more. Such a scam. We had problems with the boarding passes printed. The first flight the staff was prevented from printing our tickets. They never told us why. Then for the second flight they called us to the boarding counter and required our tickets be reprinted. It was a bit of a hassle, but not earth shattering."
Pros: "When shopping for an airline to travel Lima Peru try AeroMexico. If you do not mind a connection through Mexico City AeroMexico is the one for you and price is good. Tacha and avianca airlines are also great alternatives for traveling to Peru. If you don't mind connections. For a straight flight try LAN for flying to Lima Peru they are the best."
Pros: "THAT IT LANDED"
Cons: "CHANGING PLANES AND TIMES"
Pros: "The airplanes are (the new planes) are comfortable, nice, clean, have entertainment which is great. the service was just OK- The food is terrible"
Pros: "Clean and modern cabin. There seemed to be more leg room than on other aircraft, maybe due to the fact that the seats were not as bulky. Flight crew very nice and professional. On time departure and arrival."
Cons: "I was annoyed that I could not check in online or at the check in kiosk at the airport terminal. My family and I travel with carry on luggage only, but we still had to wait on a long check in line to get boarding passes even though we were not checking any luggage."
Cons: "Crew wasn't pleasant"
Cons: "Aeromexico failed on checking, failed on departure and failed on arrival. We arrived to LA with 3h delay and nobody assists us with our connection flight. We were first time in LA and we had to pickup luggage, to pass customs and to run to other terminal by 40 minutes."
Pros: "Arrived 1:30 hour with carry on before the flight to check in, the self check in me send me to an agent to get a boarding pass, there was 4 lanes, check in on one the agent ask me to go the the other lane after half hour wait, then on the other lane the send me to the third and by the time I get to the agent about 40 minutes before the flight, they told me that the flight is closed and I had to buy another ticket. As it was the last flight of the day I had to spend the night in the hotel airport at my expense $210 and book anothe flight in the morning with United at my expense $262. So bad service!!"
Cons: "This flight was delayed by more than 2 hours which resulted in missing my connection flight in LAX. The reason given to me by Aeromexico was that the airport was closed in the morning due fog, that caused all later flights delay. My flight however was scheduled at 18:45 pm ! We were waiting at the gate for hours. First delay announced was departure 19:15 Then they told us delay was going to be for another 15 to 20 min Then they announced departure 19:45 The plane left Mexico 20:45 No delay certificate was handed over to me, even I had specifically asked for it in order to help to manage my connecting flight in LA I am very disappointed by the way Aeromexico handled this."
Pros: "Flight from Narita to Kaoshiung was great, as usual, with JAL"
Cons: "Slept overnight in LA terminal, Bag sent to San Diego. Flight on American Airlines to Narita was cramped. Short stay in Narita, on to Kaoshiung via JAL, got to Kaoshiung and bag was/is still in San Diego. Hopefully, I'll never have to fly American Airlines again."
Cons: "Had to buy another ticket"
Pros: "Everything was great!"
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory."
Cons: "Nothing Other than dservice provided by Korean crew members"
Pros: "Ok boarding, ok service, ok flight"
Cons: "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
Cons: "Could not read paper when passenger in front reclined seat. No space between rows."
Pros: "Seat were larger and comfortable"
Cons: "AB 320-200 flight for +5 hours and no entertainment. Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Cons: "Despite paying 5 months in advance, couldn't check in online or reserve seats without paying extra. AA customer service told me there were no more "complimentary " seats!! Very tight legroom in cabin."
Pros: "The leg room in first class."
Cons: "Meal was not good."
Pros: "Boarding was swift. Gate staff was friendly."
Cons: "Phone charging stations at gate were down at every gate in the terminal. We waited nearly 45 minutes on the plane at the gate for a "flight attendant that is going to hitch a ride to make a flight from San Diego to Charlotte." This was obnoxious! We waited for almost as long as the flight was scheduled to take. Poor form."
Cons: "Took my bag for no reason, I flew there with it."
Cons: "just like above + I had previously requested a vegan meal that had been confirmed and I was presented a "dish" of pasta loaded with cheese and was told that that was vegan ... 9 hours flight with no food The sound outlet on my seat was broken and, again, no entertainment for the entire flight"
Cons: "Ticketing agent was rude"
Cons: "Missed Connection."
Pros: "Great service!"
Cons: "Do not bring blankets!! And the staff not nice"
Pros: "The attention from the staff during the flight,was excellent."
Cons: "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."
Pros: "Flight was early both ways. Pleasant experience"
Cons: "The stewardesses were gossiping in the back of the plane and we could all hear their complaints about the new uniform policy. They did not seem very happy to be there and there was no in flight entertainment. A total bummer."
Cons: "AA canceled my flight my kids who live 4 hours away from San Diego drove that distance to pick me up yesterday, we got a hotel room for the canceled flight but they ended up paying $200 for the night. AA did not let us know thr flight was canceled until late last night."
Pros: "Smooth boarding"
Cons: "No entertainment"
Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"
Cons: "It did not happen! Had to taxi to Austin!"
Cons: "No power at JFK. Customs and baggage claim a nightmare. After a tiring international flight, 4 hours in airport find out my flight is canceled. Miss a day of work because can't get flight until following day. No airline offer of food or hotel accommodation."
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Pros: "Quick flight, stewardesses still offered complimentary drinks, a/c worked well."
Cons: "I'm still waiting for my 10 pm flight and it's almost 2am."
Pros: "Aircraft was safe, clean and good media selection with power-outlets for mobile device. Good updates from the pilot and crew."
Cons: "No free wifi. Crew was late which delayed the flight. No Admirals Club access for AMX Plat card holders."
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
Cons: "American Airlines has become like the worst low cost airlines! After buying the ticket, everything else is at a cost: to select your seat, to check bags, everything. Whenever I will have a choice, I will chose other carriers!"
Pros: "The staff were professional about the situation. Flight attendants were nice, courteous and the complimentary drinks were good. It was a good flight despite all the changes... but who likes their flight changed anyway."
Cons: "flight was delayed. standing there and they said our plane was there but didn't know what gate. our gate was a35 then changed to a28 but then delayed 1 hour, then 2 hours. So overall, it was switching back and forth then changed the time from 1830 to now a 2000 departure."
Pros: "Fast shuttle to our hotel"
Pros: "Nothing at all."
Cons: "Flight was canceled... apparently they won't be able to get me home until 24 hours later than I was scheduled to get there. Standing in line 5 hours later still waiting for vouchers. My bags already went to san diego. Customer service has been confrontational. Terrible all the way around."
Pros: "The crew at least made an attempt to be friendly"
Cons: "The seats were extremely uncomfortable the flight was delayed, and most importantly I booked my flight for san Francisco (sfo) and got sent to san Diego and had to book a $130 bus ticket and spend 14 hours on a bus."
Pros: "The crew was the best"
Cons: "Wish I had a movie to watch"
Pros: "Wanted more polite crew"
Cons: "The lady was rude need more skills"
Pros: "Airline crew made no attempt to help the passengers on board who had connections flight to leave air craft before other passengers."
Pros: "Nice flight. Nice aircraft. Very nice flight attendants. Thank you."
Cons: "No issues at all."
Cons: "We weren't given very much information about situation that caused to make an emergency landing in Charlotte NC."
Pros: "I like the crew they are very warm and inviting"
Pros: "Very simple transfer by bus to another airport location Left about on-time Landed on-time--very fast flight to San Diego Pleasant crew Spacious seating area"
Cons: "Nothing--it was all good"
Pros: "We flew a new A321 with all the whistles and bells. Entertainment was great and the flight was excellent."
Pros: "Crew was very friendly."
Cons: "I paid for Business class but check in agent did not give my bags a Priority tag so my bags were last to arrive at baggage claim. Almost missed connection. Flight attendant inattentive to my section of Business class."
Pros: "The crew was awesome. For a short flight they were able to get my drink and multiple refills while providing a service in coach."
Cons: "The major issue I have is with the horrible snack basket. On shorter flights when meal service isn't practical, AA uses a snack basket. However the basket is low quality food and is the same thing whether morning or evening flight. Who wants potato chips and popcorn on a 6:00 am flt."
Cons: "they didn't even serve a snack, let alone a meal!"
Pros: "I want $254 visa gift card as a refund!!!!!"
Cons: "Please see above"
Cons: "No leg room"
Cons: "No bags to go to overhead bin"
Cons: "Customer Service was poor Complete disregard for customer UA need to work with airport personnel to move luggage faster, especially for international travelers who have connecting flights. Ended up missing my connecting flight after waiting 1 hour for my luggage"
Pros: "On time departure"
Cons: "No complementary food. Old plane, no great entertainment options (should also have subtitles for hard of hearing). Terminal boarding area was too cold."
Pros: "Boarding was very easy , no long line , trip was on time ."
Pros: "Everything ran as expected"
Pros: "No much"
Cons: "Suggestion, why don't the airlines charge to use the bathroom, so the money humgry grubs could make more money"
Cons: "my language arrived in 24 hours delay"
Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "Not much"
Cons: "Absolutely NO leg space."
Cons: "The crew no food no pillow no blanket"
Pros: "Free movie due to wifi being unavailable"
Cons: "The crew seemed less than cheerful"
Pros: "I liked temperature!"
Cons: "My flight was delayed 3 times which led me to being 1.5 hours late to my meeting. We weren't told there was going to be a delay until we lined up to start boarding!"
Pros: "Love the free tv/movies with the United App. That was great!"
Pros: "The pilot flew the plane well and kept us informed about the route."
Cons: "Our luggage was rummaged through and jewelry was missing from inside the checked luggage!!!!!! Not to mention the fees for traveling with a regular piece of luggage that was well within the weight limits. SOME of the crew was rude (the guy was polite). They sell everything meals, entertainment, etc on board it is already pricey to fly and I guess it includes nothing but your right to sit and breathe. . The plane was cramped and there was trash by my seat probably from a previous flight. Also, I did not get to sit by my travel companion."
Pros: "Unhappy first class passengers! Flight attendant decided it was better to have the first class passengers have restroom privileges and announce to the whole plane that they would have to wait until the service cart finished its path down the aisle."
Cons: "Flying has become a product of what are you willing to pay for! Baggage costs, seat costs, food costs. It's always changing I guess that's good!"
Pros: "That I got to my destination safely."
Cons: "On a flight for over 5 hours and I needed to pay to watch TV, just not right, and a small bag of spicy pretzels w/a small cup of soda (mostly ice) to top it off."
Cons: "It was a bit delayed"
Pros: "I got to have a whole can of juice not just a small glass, yes, thank you."
Pros: "I was short."
Cons: "Plane was late arriving and had to chance plans at final destination for pick up."
Cons: "My 6:50 am flight was canceled at 11:40 pm the night before. Spent an hour and 15 minutes trying to talk to costumer service before I gave up since it was 1:30 am. Got put on a standby list for a flight and the flight was 5.5 hours delayed. Finally left SFO to San at 2 pm after being at the airport since 7am. Was supposed to originally be there by 8:30am but had to use my PTO since I missed the whole day of work."
Pros: "Service was fine, friendly flight attendances."
Cons: "Movies were not on demand, you had to wait until they would start. Then, you would be missing more than one, or watch not from the beginning."
Cons: "My flight was delayed an hour and we sat at the gate with no explanation why for over 20 minutes."
Pros: "The flight attendant was fabulous."
Cons: "The seats are too small for me but that's my fault for being very overweight."
Pros: "The flight nice to relax & chill after a stressful day. Snacks were ample in size having to pay for them. Free soft drinks & water throughout the flight was a nice touch. Gave you the can & an extra sitting towards the back of the plane. Nice touch."
Cons: "Dirty outside window."
Pros: "Flexible flight and schedule is on time. Usually I taken United for my traveling ."
Pros: "Flight was on time. Staff were polite. Flight was totally uneventful (just how we like them)."
Cons: "We were all required to check our carry-on bags as we boarded as there was apparently no more space in the plane, though once on board, there was space in the overhead storage - I think they did it because it was expedient for them to have us do so. I didn't eat any food so can't really comment on it (gave it "okay" but don't rely on that). The screen for my seat didn't work - no big deal on a short flight but there you go."
Cons: "No snacks, only beverages and wifi wasn't included in ticket price."
Pros: "Not bad just not good."
Pros: "Boarding was extremely slow. Not enough overhead space left which required almost all of group 5 to check bags. Flight attendants were not very attentive. Seats were thinly padded."
Cons: "No TV screens"
Pros: "Everything. This flight had more space and staff were excellent. No delays and left on time."
Pros: "nothing to like when the flight was cancelled."
Cons: "United Airlines cancelled flight, had to reschedule to next day. It did the similar thing on the initial SAN to LAX flight by delaying the flight and make me miss the connecting flight out of LAX. Overall the worst experience ever."
Cons: "Delays, lost flight, no refunds"
Pros: "Comfort. Cabin crew polite and friendly."
Cons: "Late leaving Denver"
Cons: "No food provided at all on 4 hr flight. Sound was painfully loud over speakers during safety video. No way to turn off TVs permanently - kept coming back on with advertisements. Started boarding without announcing it over speakers."
Pros: "Getting to San Diego."
Cons: "The huge lines and almost missed my flight due to Homeland Security."
Pros: "Just getting closer to San Diego."
Cons: "The boarding was horrible in Houston. I almost missed my flight due to Homeland security taking so long. I was also never offered anything to drink and the crew assumed I spoke Spanish because they gave me Spanish forms."
Pros: "Temperature on flight was just right. Not freezing, not too warm."
Cons: "A little head pillow would have been nice,"
Pros: "They didn't make me purchase a new ticket"
Cons: "I had a vacation planned for November 1, 2015 to November 8,2015 at the Hard Rock Cancun. I received an email Sunday morning asking me how my flight was, well that would have been great to answer, but the flight departure date out of Cancun was supposed to be Sunday November 8, 2015. I know I selected the correct dates when booking my flights. So once again, I stood in line for almost an hour just to be told that my ticket had no value. That brought me to another line where I had to basically fight for them to let me get on a plane. I had a horrible experience going to cancun from Houston and an even worse one going back. I have always flown Southwest, and from now on, I will go out of my way to get to a different airline just so this never happens again. And then, when a credit was issued from my last bad experience, it was $100, which I was going to use to check in my luggage, and after waiting another hour, was told the coupon code doesn't work. It's been a disaster and I will not recommend united to anyone I encounter if this is how it operates. $100 voucher was basically a slap in the face."
Cons: "Flight diverted to LAX then stuck on tarmac for 2.5 hours waiting for decision. Then waited for bus to terminal. Then waited 45 minutes for baggage to unload. Then put on a charter bus to San Diego. When arrived at SAN had to wait 45 min for a cab because United didn't let the cab companies know that 250 people would be arriving at 2:30AM. So instead of arriving at 9PM we arrived in the middle of the night with horrible service all around."
Cons: "The flight was delayed and it was freezing. The TV monitors kept turning on and off and it was a night flight with the lights off, so it kept waking me up."
Cons: "I lost my opportunity to attend a work conference due to detours, mechanical issues, and poor planning. I also lost my $1000 grant that I would have received through the conference. All.i.have is a hurting back, empty stomach, and money lost on a terrible experience. Will not use United anytime soon. I wish I could change my return flight to another carrier"
Cons: "Flight never happened."
Pros: "San Diego"
Cons: "United airlines"
Pros: "A little bit of turbulence but the crew handled it with ease! Very quick and easy flight. Actually arrived ahead of schedule on both legs."
Cons: "I was put on a later flight that connected in Houston because I couldn't use my TSA pre-check benefits when booking with you. This ruined my trip! I will never use your services again & will share on social media."
Pros: "Liked the ease of boarding and cleanliness of the plane!"
Cons: "No reclining of seats"
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Pros: "Bag charged"
Pros: "Arrived 40 minutes early so can't be too sad about that especially since a gate was available immediately. Jet bridge in SF was heated but in Denver where it was colder and he had to wait it was not. The check in lady clearly did not care about her job at all I'm Denver. Frontier is a budget airline which for this trip worked for me as I was able to pack everything in a "personal item" and don't mind sitting in the back of the plane, I got lucky and got asigned a window seat. No drinks offeed without a charge which I don't agree with but again you get what you pay for. And it's way better than Spirit."
Cons: "Everything is an upcharge - carryon, a seat that reclines, etc."
Cons: "Flight was delayed several hours. This led to a loss of work time and money for me. I will not fly Frontier again for a business trip."
Pros: "Crew was polite"
Cons: "Staff tried to make me pay for two carry-on's for one bag and one purse--totaling to $90. You have to pay for soft drinks. Generally bad experience and a rip off."
Pros: "Flight left and arrived on time."
Cons: "Seats didn't recline and website is misleading when it comes to purchasing seats. I was very uncomfortable."
Cons: "Despite the missed connection the woman at the ticket counter insisted that I would be charged for a carry on bag. I flew American instead and will be seeking a refund."
Cons: "This airline comes up with every idea possible to charge the costomer. I give the airline a star for being sneaky and sly and having rules and policies to rip off passengers. Because it is brilliant that they con you without breaking any laws."
Pros: "Cost of the flight was substantially less than another airline I was looking into and it was a nonstop flight, whereas the other airlines had 1 or 2 stops. Both flights were on time...everything went smoothly. Flight attendants were very pleasant."
Cons: "Paying for a carryon was unexpected; it adds about $35 each way), but you are able to carry a smaller bag at no charge."
Cons: "Having to pay for a carry on. Having to pay for water on the plane!! That's insane! The fact that it's 2016 and there's no entertainment or free wifi. Ridiculous. I fly frontier out of desperation but never as a choice."
Pros: "Great flight but no frills and you cant lean back in your seat."
Cons: "Waiting on runway for 45 minutes, then having passengers arrested for complaining."
Pros: "Overall great experience. The entire staff was personable and it was a spurt smooth landing!"
Pros: "The flight was very smooth, the landing was even smoother. The best part was it was almost 45 minutes shorter than expected!"
Cons: "Did not like the seats. No adjustments at all. Felt like sitting in a narrow lawn chair. I think my smartphone is bigger than the fold Down tray tables that are now used."
Pros: "Getting OFF the plane"
Cons: "The new seats are flat out terrible. They're thin, poorly padded, and uncomfortable after only 15 minutes of sitting on them. I'm 6'-4", tall, but not a giant and my knees were against the seat in front of me. Legroom was nonexistent. When the stewardesses came through with food and beverages, it was $2 for a can of soda. So after paying an extra $30 to check one bag, and then paying ridiculous prices for a can of soda, and getting cramps after a 2-hour flight with no legroom, Frontier has moved to the bottom of my list for any future flights."
Pros: "I was impressed with the pilot. Had a very smooth flight. Was one of the best I have had flying."
Cons: "I had a window seat and was very cold. Crew did not go out of there way to make you feel like they cared. A "hello" and "goodbye" was the most we received. The seats could be more comfortable and roomy. Also, when we we arrived the jet bridge did not hook up properly and not one of the crew said to be careful when leaving. It was a good thing I payed attention because it was at least a 3-4 inch drop."
Cons: "The flight was cancelled."
Pros: "I really am not the type to write bad reviews, but I couldnt believe how unprofessional the crew was. They were extremely loud talking about their own personal issues with each other, barely made eye contact with any guests, and when I asked for a cup of water, I swear the woman felt like I was asking too much. It was expensive to pay for either a carry on bag or a checked bag and you had to pay for a seat if you didnt want to be stuck in the middle. Not a great experience."
Pros: "free water"
Cons: "the flight was late coming and going by over an hour."
Pros: "wide seat areas/ comfortable"
Cons: "rude crew / lost our baggage / no return calls until next day late about the drop off/ we went back to airport and pick up next day/ wasting time"
Pros: "New seats were slim and yet comfortable and full in the seat. On time departure and arrival Price"
Cons: "No coffee? tea? really? Leg room minimal Tried to choose seat online but only responded if I selected one costing yet more. Only 1 carry on no matter size Not enough space to open lap top fully with small table."
Pros: "We didn't crash."
Cons: "The flight was delayed for two hours before boarding, with no explanation. I chalked that up to winter travel and didn't worry about it. But then it was delayed for over an hour *after* boarding. Again, there was no apology, no explanation -- the crew literally said nothing to anyone until finally a clamor rose among the passengers to find out for us what the hell was going on. You know what they said? The airline was so understaffed that day that they didn't have enough people to get the baggage up the ramp and onto the plane! THAT'S why we sat there for over an hour! As well, I have never been more crowded on a plane in my life. I am a thin woman of average height, yet I couldn't put a book in the seat pocket in front of me because my knees were already touching it. Bags cost money, Drinks, including coffee and soda, cost money. And no one on the crew ever smiled. I will never fly Frontier again."
Pros: "Worst experience in my entire life. Staffs were rude, unofficial, mean while dealing with passenger..They charge 60$ for a carry on to use a over head cabin. ... Rediculous!!!!! They are very unfair.."
Pros: "Our flight didn't get canceled."
Cons: "I did not like that the airline does not mention anything about paying for carry on, paying for all drinks and food or paying to choose a seat, which were extremely uncomfortable by the way. All of these costs combine could have equaled or exceeded other ticket prices. It felt misleading and not worth the effort. I also thought that the sales pitch on the flight was disruptive and annoying. If you are going to represent yourself as a budget airline, stop trying to nickle and dime me everywhere you can."
Cons: "Everything. Frontier is awful and I will never fly with them again. They cancelled the flight for "weather" more than 12 hours in advance. By the time the flight was supposed to leave, flights were taking off from O'Hare without any problem. Next, they could not have been less cooperative in helping my find an alternative route to San Fran. After more than 2 hours of arguing with Frontier personnel, they magically found a way for me to get there via Denver. Finally, once I boarded the flight to Denver, the crew could not have been any less competent. I saw at least two instances where they had given away the seat of someone who had checked into the flight, then had to scramble to find them a new seat. Frontier is the worst."
Cons: "More delays, few answers, no satisfaction. Do whatever you can to avoid flying Frontier."
Pros: "The crew was fine."
Cons: "First, I was not made aware that checking a bag, selecting a seat, and carrying on a bag would each be extra charges on top of the ticket price. If I had known that, I would have used a different airline, because the prices were relatively similar after all of the added costs. Secondly, the actual plane ride was incredibly uncomfortable. The seats on these airplanes do not recline (which is frustrating for a 3.5 - 4 hour flight), drinks or snacks are not free, and most of the other passengers were rude and difficult. I would not recommend this airline for any flights longer than 1.5 hours."
Cons: "I had a prior international flight that landed at 5AM that morning. I hustled through customs to try to make this flight. I asked multiple TSA agents how worried I should be about making my Frontier flight and I was assured that I would have time to make it. After running through the A Terminal, I got to my gate and the doors were already closed and no agent was there. I feel let down by the TSA agents."
Pros: "The boarding process was easy enough."
Cons: "The crew was absolutely clueless. Half way through the flight no less than 6 sleeping passengers were woken and shuffled about because they discovered two other passengers had seated themselves in the priority area. I understand the desire to ensure passengers are seated properly. However, it was ludicrous to wake 6 people who were not at fault for this error on their part. They should have been more vigilant at the start, or left the rest of us alone after the fact. Terrible understanding of customer service. Also, our flight arrived early, however, they didn't have the appropriate gate available. Poor planning as we knew we'd be early about half way through the flight. Would not fly again, not because of the disorganized gate business, however, there's a real lack of customer focus on this airline."
Cons: "it took 45 minutes for my bag to come out"
Cons: "we paid for our carry on... There was no drink available... And very impolite flight attendant..."
Cons: "Crew was condescending and rude. There were young adults in a group around me and my companion, who also look young, and the way the flight attendant spoke to us about technology was rude."
Cons: "Frontier has trained their staff and written their website to "threaten" passengers into buying extra's like bags, assigned seats ."if your bag doesn't fit we will charge you 120 at the gate", I cant' guarantee a refund" "you may not get a seat if you don't buy one online (they warn you three times on the website before you can complete online check in...we were "randomly assigned" 6 seats together for free by skipping the buy seats step and completing online check in). On frontier you can only take one personal item for free. carry on is $70 (35 one way) and checked bags are $60 (30 one way)...MORE at the airport. I also fault Kayak here, they don't compare apples to apples - united carry on bags are free.. I bought 5 checked bags (6 people flying), but we decided to just do a personal item in the end. Turns out you can only get bag refunds at the airport ticket office ..not online or by phone. The ticket agent said there was no guarantee we would get a refund, but she would put a note in our record. Hmmm....prepaid $300 for a service we didn't use and may not get refunded. Online check in tries to bully you into buying seats...you have to say no 3 times before they let you complete check in. That would have been another $120 for the 6 of us. The best for last. On the return flight home, we went to ticketing agent to get refund for return bags ( the outbound ticket agent would only put a note in our record for the outbound flight, so we had to stand in line again for the return flight). She told us there was a gate change and sent us to the international terminal (a different terminal than the rest of Frontier flights). She marked the new terminal on our tickets. We were at the gate for 45 minutes and realized there were only about 10 other passengers for our flight there. I tried to call frontier on the white airport phone. They just had a recording and told me to dial an 800 number. I was on hold for 20 minutes before i got a person who said he couldn't get me any information. The flight wasn't listed on the departures board in the international terminal we had been sent to, so finally we decided we'd better go to the original gate. We had to go to another termanial, go through security again, and found our flight boarding at the original gate. The woman who sent us to the wrong terminal was at original gate loading passengers, so she knew there had been a mistake. She said they had made two announcements. The trouble is, the announcements were not audible in the international terminal. I told her there were several other passengers at the wrong gate, one of whom was elderly and would need help making the flight, No apology, and when we continued to try to get help for the other passengers, they, told us to move away from the podium or they would call security!!! ARGH!"
Cons: "The onward flight was cancelled and I wasn't provided an immediate alternative flight. On cancelling my entire itinerary, I was charged a cancellation fee and not provided a refund. I would never fly from frontier again."
Pros: "Staff were nice"
Cons: "Paid $85 for my 2 pieces of luggage - what a trap!"
Cons: "en retard de 2h pour l'embarquement et payement du bagage au retour de 45$"
Cons: "all the additional fees, cancels out any savings on fare"
Cons: "The pilots were an hour late after we had already boarded and provided no explanation or appologies."
Cons: "Delayed again. This time by 2.5+ hours. They nickel and dime you for everything. - charges to check a bag, for carry-on baggage, to get a seat assignment, for a soft drink....I will not fly Frontier again if I can help it."
Pros: "Absolutely the worst airline I have ever been on! You buy the ticket under the assumption you got a great deal. What they do not not tell you is that when you purchase an economy ticket, which everyone buys except first class you have to pay for carry on. Your first checked in bag costs $40, any bag after that is $45. So my carry on bag cost $45! Between my husband and I we spent a total of $170 on luggage for two checked bags and two carry ons. So if you are bringing any luggage with you, go on a different airline, you will save money by the end of the day. Also, all drinks and food are for purchase."
Pros: "Frontier claims to be the cheapest, but they add additional fees to bring a carry on item (it ends up being cheaper to check your bag) and to select your seat when checking in."
Cons: "First of all, they charged me to check into my flight. My $131 ticket turned into $183 and I hadn't even checked in for the way back. Not only did I have to pay for a seat at check in, but I had to pay $40 to brin a carry on!!!! So what the heck did my ticket pay for?!?! Once I choked down the extra $53, I went to the gate and the flight was cancelled. The gate attendant offered a refund or to put me on a flight the next day. He wouldn't look at other airlines for me. The only nice thing they did was make the refund process easy on the phone, since I had to leave the terminal to find another ticket counter to help me. I will not be flying frontier. Ever."
Pros: "I only buy Frontier for the price."
Cons: "The seats are horrible,awful, cramped & dont recline. Hard, too close,painful, no tray table room. UGH! Im still in pain."
Pros: "Pay extra for another airlines. Frontier is uncomfortable and you have to pay for everything after the ticket. You only end up saving minimal amounts."
Cons: "the time , the plan is not on time and the customers service they are not patients ."
Pros: "$45 to carry on a bag and put in the overhead bin. Ticket was cheap but after paying $45 EACH WAY I spent more than buying a ticket on another airline that lets you carry on a bag for free. They even charge for soda. Ripoff. Will never fly this airline again. Buyer Beware. There is no way to know about the hidden fees before buying your ticket unless you want to spend an hour or more combing through the multiple pages of fine print."
Pros: "Very smooth landings"
Cons: "No seat reclines You have to pay for each seat. Not the flight amount but you have to pay for a seat! Not a single thing is include. Not even a bag of peanuts"