Daily cleaning, installation of cabin HEPA filters on flights from California to Shanghai Hongqiao Intl
|April||Best time to beat the crowds with an average 8% drop in price.|
|August||Most popular time to fly with an average 23% increase in price.|
Average price round-trip
|$570||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "Difficult get out of seat because someone else was on aisle seat"
Pros: "Entertaining; organizing; staff; on time."
Cons: "More varieties"
Pros: "Great food. Nice seat. Easy check in. Nice crew"
Cons: "The guy behind me could have blown his nose instead of sniffing the whole flight"
Pros: "Food, premium eco was comfy"
Cons: "Keep doing same things"
Cons: "Should improve food."
Cons: "I will go again"
Pros: "Great entertainment, pretty good food."
Cons: "Service was okay but nothing special."
Pros: "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
Cons: "The seat smells like it was not clean. They did not serve snack between lunch and dinner. You need to get it at their station. We were really thirsty and a bit hungry..."
Pros: "We sat in the emergency row and had endless legroom. The blankets and pillows were good quality. Food was great! Crew was very attentive. Bathrooms were amazingly clean."
Cons: "We didn’t know how to access the entertainment."
Pros: "I like the food and entertainment. But they should served drinks more often as possible rather than waiting for the customer to ask for it."
Pros: "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
Cons: "Can't think of anything. Trip was pretty nice."
Pros: "Food & entertainment"
Pros: "Great landing"
Cons: "Everything was solid."
Pros: "My favorite part of the meal was the pork congee"
Cons: "The beef sukiyaki was bland as well as the chicken and rice. I would love to add some soy sauce"
Pros: "What I like the most is the smooth landing of the plane."
Pros: "The overall experience was very comfortable and high quality."
Cons: "The wine servings were very small."
Pros: "I slept through most of it"
Cons: "Airplane food"
Cons: "Some movie subtitles does not work."
Pros: "Love the experience of tasting all the different variety of foods, and the AMAZING shopping they had to offer, not to mention the friendly people I came in contact with."
Pros: "Flying EVA is always a great experience. This time no different. Elite cLass is very much worth the extra cost."
Pros: "Seat is wide enough"
Cons: "Some crews are stress as I could see it in their facial expression"
Pros: "The staff was very kind and helpful. The flight was more comfortable and enjoyable than I had expected. The food was also surprisingly good."
Pros: "Food and service was exemplary."
Cons: "Seats are smaller than US standard."
Pros: "On time flight. Good food. Friendly staff."
Pros: "On time"
Cons: "Can't complain"
Pros: "Good entertainment options"
Cons: "The man next to me took up a lot of room with his arms."
Pros: "The service was excellent and the food was delicious."
Cons: "Not a very good selection of movies."
Pros: "Good wasn't that great and entertainment was minimal."
Cons: "Comfortable, friendly staff, easy boarding"
Cons: "Too long. No ones fault."
Pros: "For a close to full flight the boarding procedure was quick and efficient. We were able to leave early and get to our destination an hour early. The in flight entertainment was not the widest selection but still had a wonderful selection of movies"
Cons: "For such a long flight the seats are very uncomfortable. The flight cabin doesn't seem to have a flow which is depressing cause they are a big part of the experience"
Pros: "Food is better than most."
Cons: "One air hostess was short with me because I didn't pick a snack fast enough in the dark, so she threw it at me."
Cons: "When checking-in online it tells you to print your boarding pass to bypass the front desk and to go to security when I got the security they told me I had to go back to the front desk I'm going back to the front desk they told me yes it's true so I don't know why they asked you not to go to the front desk. I had great customer service from the lady who check me in at the front desk and my perception of my experience change great."
Pros: "I like the service, I felt that it was genuine and with care. They made the long flight seems short."
Cons: "The food wasn't that great. I hope that they can provide light meals on the flight which was offered by the other airline (CX and EY)"
Pros: "Entertainment was great, very attentive crew, good washroom, arrived on time."
Cons: "Food wasn't great."
Pros: "Staff were professional, kind and the food was much better this time. Not too salty like it was before. Blanket was great too."
Cons: "Still too cold and DRY for me."
Pros: "Spacious economy seats, tasty airline food. Professional crew and staff"
Cons: "LAX boarding area was cramped but this was probably not an EVA Air issue but more a LAX airport issue. Had NO idea Tom Bradley even had such cramped gates"
Pros: "overall. perfect"
Pros: "Clean, good food and good service"
Cons: "Online check in and seat selection did not work"
Cons: "Exact time"
Pros: "Boarding was delayed for a while, so the workers went around checking everyone's passport and getting ready to make boarding very fast when the plane was finally ready."
Pros: "The entertainment was excellent for adult and children."
Pros: "The staff were helpful except when I walked up t ask for water and was given warm TAB water!!"
Cons: "The food on International trips ( especially from Los Angelled) needs an upgrade."
Pros: "The food was among the best I have had on an airline. Finally, an airline with enough staff on board to serve everyone quickly. On that subject, the Flight Attendants were very well trained and efficient. They all looked well groomed and beautiful. I had to push the service button 2 times on our 14 hour flight and they were there within less than 15 seconds both times. Amazing! The entertainment was good but not great but it made the time pass. The departure was on time and arrival was 30 + minutes ahead of schedule which made our connecting flight very easy. I highly recommend EVA air."
Cons: "The sound system was poor and announcements were hard to hear some of the time. The entertainment could have been better. I wish the attendants could have somehow helped to keep a screaming kid quiet but I understand that is a tough request for any Flight Attendant."
Pros: "Everything was okay. Flight was smooth, services was okay, food was so so."
Cons: "Not enough water has been distributed to passanger, unless you ask."
Pros: "Overal the crew and experience were great."
Cons: "My special order meal never made it on board. The crew did give me one of their meals which was thoughtful but I really didn't eat much for the 25 hours + of travel."
Pros: "The crew was ok but the seat was not so good, the toilets are clean. The workers on check in were nice"
Cons: "Movies were very limited and not recent."
Pros: "China Southern CZ657 SFOCAN on a 777-300ER. Seating configuration in economy is a comfortable 3-3-3. They use some memory foam-like material for the seat padding and it is very comfortable. The crew was professional and friendly throughout."
Cons: "The price for this trip was just under $500 roundtrip CNXSFO. The food was nothing to write home about but during the flight, they offer endless Cup of Noodles and finger sandwiches and the vegetarian ones are very tasty."
Pros: "The crew was really nice."
Cons: "The check-in process was a disaster. First we couldn't check-in online, so we couldn't choose our seats. When we arrived at the airport and asked to be seated together, they said there are no 3 seats together anymore. What's the point of traveling together with friends if we are seated far away?"
Cons: "Transfer process is too hassle"
Cons: "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"
Pros: "Cheap flight."
Cons: "Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight."
Pros: "The cabin crew were so great!!!"
Cons: "China Southern caters almost exclusively to the Chinese market and, essentially, operates like a gigantic bus for Chinese tourists making their way across the seas. At least 95% of the passengers were Chinese. Why does that matter? U.S. customer service is entirely absent. That means, things that you take for granted, like selecting your seat and getting your boarding pass on-line, is unavailable. Their website, such is it is, simply is not developed to the levels one would expect. We were unable to select our seats, get seats together, check on the status of the flight, check-in on-line, or get a boarding pass in advance. We essentially paid huge $$$ to a company then crossed our fingers that our reservation would be honored when we got to the airport. VERY STRESSFUL"
Pros: "Comfortable seating with their 3-3-3 across! None of that 3-4-3. Very clean cabin throughout."
Pros: "On Time departure. Attentive crews."
Cons: "It would be nice to see a smiley faces from all the cabin crews while providing services."
Pros: "It’s simply a way to get from one airport to another. Everything is adequate minus the food."
Cons: "The food is really bad, and everything else is adequate for simple travel."
Pros: "We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is."
Cons: "The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting."
Cons: "I couldnt order Hindu meal and when I asked for a chicken dish, I was served pork with it."
Pros: "Staff were very prompt and polite. Very good english speakers. Back in the galley nice to chat and get extra food and drink. Very pleasant crew."
Cons: "Wish they, among many other airlines, would board from the rear. Would be so much more efficient. Or board the first class and business class, then from the rear."
Cons: "Later flight and delayed in China, stay in wuhan for 24 hours No smith transfer to next flight"
Pros: "Movie selections are good. One screen per seat. Have USB to charge your device."
Cons: "The boarding is hard. Need to take a shuttle to get back to airport. But this might be where they saved the cost for lower airfare."
Pros: "Seat, entertainment, on time, cabin crew."
Cons: "No lounge, Food was just okay"
Cons: "They lost my luggage."
Cons: "How the hell are you gonna charge me OVER DOUBLE the cost to switch my flight???? That's OUTRAGEOUS!!! And to have to wait up to FOUR MONTHS to get not even a 50% refund??? Ridiculous. None of their help desk lines work, and just send you to other phone numbers that don't work. Ridiculous and unprofessional!"
Pros: "Overall big improvement friendly staff"
Pros: "First of all, I understand how their business model works. Hence no delay is a big plus. Also the food is decent and customer service is OK. Their movie collections are sick too!!! You must to check them out!"
Cons: "No cell phone during the flight. The way they assigned seats i.e if you are a random customer, they will assign you to all the way to the back or middle seat. Not to mention their website is basically useless if you are a foreigner."
Pros: "Price and Plane"
Cons: "Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection."
Pros: "China Southern gave me a complimentary upgrade to premium economy for both legs of my flight."
Cons: "The food was below average airline food. A omelette I was served was not edible."
Pros: "This wasn't a China Southern flight. This flight was serviced by Delta. It was a newer plane with entertainment systems."
Cons: "Flight was delayed. Had to purchase headphones."
Pros: "I liked that it was an almost empty flight. Food was average."
Cons: "Pilot couldn't land so made a different airport landing and waited two hours to let weather clear up. So a 14 hour flight was 17 hours long. Missed connecting flight so was loaded onto another flight. After onboard had to wait another hour before we could take off. Arrived at hotel after check in time had to sleep outside of hotel till they opens next morning. Horrible trip!"
Pros: "Crew was excellent. Had a headache going up crew checked in to see how I was doing. Though I precious years they would have just given me advise or the like. I can understand why they were reluctant to do so nowdays."
Cons: "I understand minimum leg room a such, but seriously, no lumber support makes sleeping while sitting quite uncomfortable."
Pros: "In spite of poor weather that diverted us to another airport, crew was calm and cool throughout."
Cons: "Vegetarian options would be nice."
Pros: "Movies for entertainment."
Cons: "I did not like the food.Also, I was given the last seat where was no legroom space."
Pros: "My first flight was delayed 4 hours and I didn't even get on my connecting flight, even though the connecting flight was leaving after my first flight arrived!"
Pros: "Friendly staff and my ticket price was unbeatable"
Cons: "It was a bit cold on the flight, and the intercom messages in English were not understandable."
Cons: "Their website is very bad and I couldn't reserve a seat and couldn't select meal type. At the ticket counter they didn't ask for anything just issued the tickets. The food was bad."
Cons: "Terrible delay before departure, right before landing, and after landing but before gate. I had 3.5 hr layover in Wuhan but still missed my next flight. The hotel provided by the airline for overnight is terrible. I have to pay extra to get a room for my own (the standard offered requires two strangers stay in the same room)."
Pros: "Flight attendants very attentive."
Cons: "Severe flight delay caused me to miss 3 connecting flights, causting me a lot of money to rebook."
Pros: "I love the amenities provided by this airline. They give you pillows, blankets, headphones, and magazines. I love the attentiveness of the staff. They provide drinks, meals, and snacks during the scheduled time. If you need something else, then they are happy to help you. The staff really helped us with the temporary visa process during our layover in Wuhan!"
Cons: "My entertainment monitor was not working during the flight to Guangzhou. I listened to music on my own device for entertainment."
Pros: "Crew was really good and helpful but sometimes there was a language barrier. I accidentally got off the plane but it was my own mistake aa I should of paid closer attention to the itenary. I did ask a crew member if I should leave the plane and she said to ask ground crew. But there was a lot of pasangers that did the same thing. I had to go through customs, security check and immigration to get back on the plane."
Cons: "Crew was not organised"
Pros: "overall good. Attendants nice."
Cons: "Just to many stops."
Cons: "Flight delayed 90 minutes. Poor communications in boarding area. No bi-lingual staff. Food consisted of a cup of yogurt, banana, and stale bread. Awful. Cabin crew was rude. Spouse's entertainment system did not work correctly."
Pros: "Delta flight with Delta service. All was very good."
Pros: "Extremely impressed with the service and comfort of the flight"
Cons: "flight showed as an hour delayed online, so I went to the airport later/accordingly, only to find out that the flight wasn't delayed (and I'd have been screwed if they didn't let me use the priority line for security check). Did leave an hour late after all, but w/o specific explanation as to why"
Pros: "the check in lady was very kind and was amazing. she was also the one who took our tickets during boarding. took away the stress of checking in luggage"
Cons: "Food horrible. Walking across runway to plane in the rain. All flights delayed. 12 hour layover was a horror , even at gratis hotel. endless security checks. Never again with this outfit."
Pros: "No , blankets ."
Cons: "Cleaner restrooms, blankets and verbal offers"
Pros: "Organized boarding"
Pros: "You get what you paid."
Pros: "Room on the plane, layout of the plane, early arrival"
Cons: "Add CNN news to your tv channels"
Cons: "No WiFi at all"
Cons: "i lost my fly because kayak send me to another page to buy the ticket ant that page was a scam never book whit kayak use expedia"
Pros: "The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs."
Cons: "Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection."
Cons: "A little bit of more room not eve a lot like a nuther cter miter or so"
Pros: "The frights were pretty comfortable. They provided drinks and food in proper time. Crews were very nice."
Cons: "I wanted to gave 5 star if only some of my personal items weren’t missing from checked in luggage."
Pros: "Nothing terrible"
Cons: "OK for the price"
Cons: "Only at nanging airport they dont’t have Check through baggage all the passenger have to pass immigration and custom to get baggage and recheck in over ticket counter again they informed that they don’t have transit hall at this airport so for transit destination try not to use nanging airport"
Cons: "We have to claim the baggage outside and then come back to check in and get the new ticket to Bangkok again it’s terrible"
Pros: "Staff was friendly, food was okay. The serving of hot tea was nice."
Cons: "Only filled water up to half of the cup, twice"
Pros: "Price is cheap"
Pros: "Punctual. Seat space better than most airline"
Cons: "Food is meh"
Pros: "Friendly Service, Outstanding Meals, Business Class Comfort,"
Pros: "Airline staff at the airport were super nice and helpful"
Cons: "They airline can’t add your TSA pass to the boarding pass Food is definitely not as interesting compare to other flights even though mine was only rice and beef and nothing Asian."
Cons: "Comfort: I had middle seat between two heavy people, they took both arm rests. I had very little space"
Pros: "Attendants are friendly and nice, their limited English makes them seem cold however I speak both languages and they have better manners than my experience with American carriers such as UA, American and Delta, particularly to the elderly and those that do not speak Chinese. Legroom is decent, seat cushions need more padding for long haul flights. Power supply working well, mediocre movie selection, on time departure and arrival. Food needs improvement. I was told my meal was beef and rice, however, it was fried fish."
Cons: "Bathrooms need more attention particularly on long haul economy. Food Needs Improvement!"
Pros: "Not in special."
Cons: "Lost my baggage."
Pros: "Last minute seating was good - got a window seat with an empty seat between me and another passenger for the long flight. Big bonus."
Cons: "Flight was late getting out of the gate and there were only 2 lavatories working (out of 5) for the entire economy section of plane. No drink service except for with the one meal served during the flight - which was okay by me, because who wants an extra trip to the bathroom when the lavs aren't working?"
Cons: "I was unable to board because my middle name was incorrect. They could not make the correction. I was forced to buy another ticket and forfeit my previously booked ticket. I am furious."
Pros: "The staff in the airplane very polite"
Cons: "I did tell the lady in the boarding area in la that we have limited time to cacht the other conection fly to phuket from chengdu. She ignore us and say we have enough time. Of course we miss the fly because a delay in migration in China. And this was a ticket of the same Airline. No one help us and even speak english. We were stuck in china for 24 hours and the staff in the airport threat us like homeless. It was worst experiencie of my life"
Pros: "New plane. Airport at LAX and Shanghai clean."
Cons: "Bad food and lost my luggage with all my cosmetics and shoes When I asked for different food they said that was all they had. They told me they had 24 hrs to find my luggage."
Pros: "The plane was delayed both at LAX and at Pu Dong, but still arrived on time so I didn't miss my car sevice. Kelly, if you read this, it was a pleasure flying with you!"
Pros: "The airplane was nice and new, the crew was nice and diligent, and the food was better than last time."
Cons: "The seat wasn't the most comfortable and my seat was hurting half way through."
Pros: "The crew were approachable and always smiling"
Pros: "only about 20 people on economy in our section"
Pros: "The crew and food was really good"
Cons: "Improved English?"
Cons: "There is no"
Pros: "Very pleasurable"
Pros: "Good food and servir of the crew."
Cons: "Problems to check in, long lines to aboard."
Cons: "Lacked flavor... quantity was great"
Pros: "Cheap price"
Cons: "Crazy rules insisting people remove earplugs 1 hour before landing."
Pros: "Check-in counter staff"
Cons: "Crew was horrible, crew was stealing and stashing away half bottles of wine for their consumption. I saw male crew stealing & later taking it upstairs where they rest during long flights. Quality & Quantity of food was horrible but still acceptable due to low price tickets. The crew behavior was horrible for STEALING WINE for their own consumption."
Cons: "Light and table were broken."
Cons: "Too much too list here what I didn't like. Unbelievable. Horrible experience. Will NEVER book this airline ever again."
Pros: "It was pleasant, nothing wrong."
Cons: "Everything was fine."
Pros: "Liked the price!"
Cons: "No particular dislikes. Had no real expectations for a China base airline. No frills, all was Ok. Nothing to build any allegiance with the company"
Pros: "There's only one type of red wine and they ran out."
Cons: "They have one tiny bar of soap in there restroom..."
Cons: "Broken chair."
Cons: "Music needs to be categorized by artists, or have the artist's name shown. Thriller and horror movies should be available."
Pros: "Free meals were great. Movies were awesome."
Cons: "If Crews could speak English, Crews not readily available, Hope there are more choices for food, So small portion of drink, Ordor needs to be controlled"
Pros: "seats selection was too difficult as the net services were not good"
Cons: "the service from air china pripor departure"
Pros: "Even woth premium economy it still wasnt as good as thought it was going to be."
Cons: "Planes need to update seats"
Pros: "The customer service rep from the United at the check-in was awesome."
Cons: "I bought my ticket from justfly.com. My vegan food choice did not feed into Air China. I had no food."
Pros: "The food was good and the seating was great as well"
Cons: "I wish there was a menu to request more food and drinking. I only had 2 drinks with my meals for the entire flight."
Pros: "Crew was good. Boarding good too."
Cons: "On time performance."
Pros: "Amazing crew and service"
Cons: "Departure always not in time"
Pros: "Great price and reasonable to good service for a family on a budget, this worked well."
Cons: "Both flights had delays based on weather, and it seemed the communication around it could have been better."
Pros: "The 748 is nice and new and in premium economy the legroom stretches for miles"
Cons: "They lost our Bags! Crew did not speak english! Transferring is a pain! Food was very poor quality"
Pros: "Entertainment was good quality, and had a good variety of games and movies. The food was also pretty good, and provided pretty good headphones."
Cons: "The plane departed 1 hour late, and arrived 1 hour 15 min late, and we barely made our connection on time. The crew gave full cups of drinks to the Chinese passengers, and half full cups to the people of other races. I was sitting in a row of 4 seats, and the person next to me couldn't get anything, so they asked me to get water for them. I asked for water for me, and tried to ask for water for the person next to me, but the crew member just ignored me. I asked her 6 times, and she just wouldn't pay attention to me, so the guy next to me didn't get water."
Pros: "Service was good."
Cons: "Upgraded and didn’t get the perks of the upgrade"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Pros: "Courteous service, clean cabin, reasonable price for business class ticket compared to any other airline."
Pros: "Attendants were courteous and smiled. Food was ok. Drinks were good. Got the blanket."
Cons: "I assumed blinds were given out during long flights, but was not offered one. No slippers. Don't get the fish."
Pros: "Awesome service! New equipment and everything worked, Cabin attendants smoked. Very, very professional and attentive. Seats were comfortable. Magnificent pricing."
Cons: "Food was ok. Entertainment and newspapers were mediocre. Layover in Beijing was painful."
Pros: "The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard."
Cons: "The transfer at Beijing was awful."
Cons: "Seat is small and uncomfortable, airline attendants are rude, most movies are in chinese and no english subtitle"
Pros: "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"
Pros: "I loved all of the entertainment options. The music was relevant, the movies were movies I actually wanted to see, same goes for the TV shows. Also, I really liked that you could play games on there with other passangers."
Cons: "The food was not very good at all. They didn't have any options besides chicken with rice or beef with noodles. Maybe I just don' t like airplane food and that wouldn't be any fault of Air China."
Pros: "Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!"
Cons: "The food was aweful, but it's airplain food, usually it's aweful..."
Pros: "Airfare was cheap"
Cons: "No variety of options for entertainment"
Cons: "Terrible flight. Crew was rude. Food was terrible. Seat back entertainment was broken, and they don't allow any electronics on for any reason."
Pros: "They upgraded my wife and I to an Exit Row, I'm tall"
Cons: "Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok."
Pros: "Crew was mostly polite and helpful"
Cons: "Lack of veggie meal options on SFO-PEK leg."
Cons: "One suitcase did not make the transfer; food was not good"
Cons: "My baby (not yet 1-year) was uncomfortable on the flight and through out. When I asked one crew for help to clean up the floor she just gave me a disgust face and told me I should make the baby throw in the trash bag... I was super shocked and disappointed. I think air china really need to improve their employee training."
Cons: "Wasn't on the flight"
Pros: "The service was good. The aircraft was an old aircraft and noisy."
Cons: "Aircraft was old and noisy."
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
Pros: "Food was good. and more leg room. Also gave you a pillow and blanket. Of course the flight to China was a much larger airplane a Boeing 747, where flight to Sfo was a 737-800 and a smaller Air bus. All my flights made it to destination on time. Or close to it. You should plan on at least 1&1/2 hours between transfers. SFO was under staffed at security long lines, and empty desks. Beijing & Soul airports had smaller lines. The Visa free transit at Beijing worked well."
Cons: "Long time through customs and security especially when transferring from one plane to another. We had carry on luggage but still had to go through baggage claim and exit before transferring to the next flight."
Pros: "Courteous & professional. Provided information & snacks while waiting. If they devised a way to provide information & resources about connecting flights to each passenger, they would be at the top of their game."
Cons: "I had to pay to catch my connection with no way to document it, as it was an extreme rush & cash was the only way to get it done on the run. So I doubt I'll see any reimbursement. Airlines, Air China included, should try to provide better accommodations for delayed connecting passengers & not just leave it to airport ground crew or worse, passengers own resources. The only assistance provided was a couple crew directing with flight number signs from the arriving gate. But nothing further than that."
Cons: "I didn't like us taking the bus onto the plane from the tarmac. Luckily it wasn't raining or 10 degrees Fahrenheit like my last experience with air china in Beijing"
Pros: "I liked be provided with a blanket, pillow and entertainment system."
Pros: "Boarding is smooth, organized"
Cons: "Both flights from SFO to Beijing and from Beijing to SGN all are delayed, both at the gate and taxi out, food is very basic nothing fancy about it, same goes with drink, and in fact I don't expect much from them. I hope they will learn and compete with other asian airlines in the region, like Eva Air, or Singapore airlines."
Pros: "Courtesy & willingness of crew to respond effectively"
Pros: "I didn't like it , nothing to tell"
Cons: "12 hours delay at departure, service very bad, overall very shity plane, thats,why ticket so cheap"
Cons: "Ordered Indian veg meal. Two meals were identical third was poorly cooked carrots in a gravy. Very ordinary food quality. Ask for a glass and f wine and give you less than 1/4 of a small plastic cup."
Cons: "Delayed twice - on my way to an my overnight layover to see a friend in Beijing and then on my way to Tokyo."
Cons: "Flight was canceled. Customer service was incredibly unprofessional."
Pros: "Everything worked, boarded quickly and crew served passengers efficiency. Luggage was already on the conveyor belt when I arrived."
Pros: "Nice plane, nice crew, no problems."
Cons: "Plane was empty and passengers were not allowed to spread out for more room and comfort."
Pros: "Friendly crew"
Cons: "Boarding was a cluster of people"
Pros: "I was worried after reading some of the reviews. However, I was extremely happy with my experience. Clean and comfortable. Everything was on time and no delays. Cabin crew was attentive and very helpful. A great all-round flight and trip."
Cons: "No real complaints. Airline food is airline food. The services for drinks was amazing though."
Pros: "Food and service was really nice! The entertainment system was outdated"
Pros: "The only thing I like about it is that each seat has its own TV player in which I can watch my own choice of movie even if there are poor choices when it comes to the varieties of movies."
Cons: "The crews are unapproachable. They don't even offer water. Food choices are not as good as well. First meal was edible the second one is we don't even know what it is."
Pros: "Personal television, blanket available, food better than most plane food"
Cons: "Crew prefer to deal with Chinese speaking people."
Airlines flying from California to Shanghai Hongqiao Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Shanghai Hongqiao Intl
Masks required on board, masks provided on flights from California to Shanghai Hongqiao Intl
Social distancing seating
Middle seats unavailable to book on flights from California to Shanghai Hongqiao Intl
Testing for antibodies, testing for symptoms for flights from California to Shanghai Hongqiao Intl
Waiving of change fees. Search flexible flights from California to Shanghai Hongqiao Intl