Daily cleaning, installation of cabin HEPA filters
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There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 7h 43m.
In the past 3 days, the cheapest one-way tickets were found on Frontier ($120) and Multiple Airlines ($122), and the lowest round-trip tickets have been found on American Airlines ($302) and United Airlines ($304).
From Cancún to Ontario, Thursday is the cheapest day to fly on average and Friday is the most expensive. Flying from Ontario back to Cancún , the best deals are generally found on Thursday, with Tuesday being the most expensive.
When flying out of Cancún you will be using Cancún, often referred to as Cancún Airport. You will be landing at Ontario, also known as Ontario Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Cancún to Ontario.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Ontario from Cancún is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Ontario with an airline and back to Cancún with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Ontario from Cancún up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Landed early"
Cons: "There were not head flaps on the seat. The person seated next to me overflowed into my seat making it uncomfortably warm even with the air vent fully open. Was in & out of sleep during a red eye flight."
Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Cons: "Boarding process was bit disorganized."
Pros: "The staff were spot on excellent"
Pros: "Prompt action, excelent customer service and accurate reservation details. Auto text message alerts a real life-saver. Boarding was easy, plane was clean and staff super friendly."
Cons: "nothing realy"
Cons: "The schedule was not good and I was needed to take later flight than I ordered."
Pros: "Very orderly."
Pros: "The check-in agent was very nice and patient"
Cons: "Our flight kept on getting delays, we were seated separated, a kid was hitting my seat during the whole flight even after skiing the mother to stop her child, not sure what is the solution there but I would suggest that in your announcements in the beginning you could mention a rule of respect to others like in the movies a little subtle regulation about other passengers space respect."
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Pros: "Seats were very Comfortable"
Cons: "Rudeness of one of the crew members"
Pros: "Everything was fine—no worse, but no better. Delta crew could definitely learn a thing or two from Southwest. I haven’t been on a flight with Delta where the crew seemed happy."
Pros: "The crew was really nice."
Cons: "The boarding was really crowded and didnt seem organized."
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Cons: "Everything was great"
Pros: "Liked that they were pretty stern about boarding by zone Comfy seats Nice staff Good snacks Great movie selection Never realized games were programmed in that head rest. Loved that. Just having the entertainment set on the head rest for every seat makes me prefer this airline over another."
Cons: "Was seated in the last row, 33, and it smelled like urine. Landed on time at 11:09am but didn't get to the jetway til 11:50"
Pros: "Close to on time"
Cons: "No peanuts! Why can't they be an option? 4 hour flight and all we get is snacks? pretty cheap!"
Pros: "Everything went fast & smooth"
Cons: "No leg room"
Pros: "I like the monitors on the back of the headrest to watch movies and shows during the flight and the headsets provided to watch. The flight attendants were very nice and gave good customer service. Although our flight was delayed due to unable to get clearance the staff kept us informed and the pilot was able to make up some time. Overall a good flight."
Pros: "Everything was smooth, organized, professional! Loved the entertainment options, the direct flight, smooth and comfortable!"
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Cons: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Cons: "Could not get seats assigned until day check of check in. We did get seat together. Asked clerk said no booked . Seat did not recline. Saw crew had one row for themselves."
Pros: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Cons: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Cons: "They wouldn’t accommodate with seating and I couldn’t sit with the people I came with. Also they served almonds and I’m allergic. The guy sitting next to me requested almonds causing my eyes to swell and my throat to close"
Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Cons: "Nothing to add"
Cons: "Lack of food options"
Cons: "They changed my departure hours three times"
Pros: "The crew at gate were amazing. I showed up without my immigration paper. The literally ran me to immigration to get a replacement and ran me back to the gate having the flight delayed minimally. I am incredibly grateful for their quick and efficient response,"
Cons: "Delayed 15 hours because of a mechanical issue, spent the night in Cancun. Customer service and communication throughout was terrible."
Pros: "Loved the in-flight entwrtainment, choice of snacks, movable headrests and plug to charge electronics."
Pros: "We flew Delta. My husband fractured his ankle and got a cast the day before our flight to Cancun. No turning back Our seat assignments had us separated on some segments and also at window and middle seats. On all flights we were bumped up to comfort seats with an empty seat next to us for his cast and the final flight home put in an earlier flight home to avoid a six hour layover! Delta really went over and beyond expected."
Cons: "Kayak sent me an alert to our flight telling us we left from Terminal S in Atlanta. After several joyvrides on the tram we found out there is no Terminal S!"
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."
Pros: "First class service and seats"
Cons: "Lost my bag... very frustrated. Nobody at the baggage claim would give us an answer, they said there might be more bags coming... Then they ran away. We finally wind up at the last bag office and they began the process... We still are waiting for our bag, 14 hours after reporting it missing."
Pros: "I loved that I was able to get home! The crew was nice."
Cons: "It was very very warm in the plane. The entertainment unit was lacking."
Pros: "Staff was friendly. Flight was smooth."
Cons: "Media kept freezing. They had to reboot the system several times."
Pros: "The flights were on time and they did two drink and snack services. Great crew!"
Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"
Pros: "The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330."
Cons: "Nothing- plane was full and pretty quiet. Bathrooms were easily accessed"
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."
Cons: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "Terrible boarding process. I booked the tickets months ago, but didn't have seats until the last minute. They didn't even put my wife and I together, but sandwiched 2 people between us. Boneheads."
Pros: "Crew was friendly and helpful. Flight smooth and quick."
Cons: "Gate change and departure time change not reflected properly on boarding pass. Problems with gogo in Flight."
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Cons: "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."
Pros: "I Love flying on Delta especially since I'm often upgraded to Comfort or first class."
Pros: "Movie selection was excellent. The package of peanuts was pretty small."
Cons: "package of peanuts was very very small. I think for a flight of that length, a larger snack would be appropriate"
Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"
Pros: "The meals and flights attendance were great"
Cons: "The AC on flight 748 for some reason it wasn't cold enough. No entertainment on the seat. Maybe is older air plane."
Pros: "Being served a delicious glass of orange juice during taxi to takeoff."
Cons: "Entertainment center was broken on my friends and my seats and Classe Premier was full so we couldn’t move. Sandwich was “bacon” but there was almost nothing in between white bread."
Pros: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Cons: "The signage for flight gates should be more timely. Some flight gates were not posted until minutes before scheduled departure times."
Pros: "Everything but the screaming babies was great."
Cons: "3 hr delay...."
Cons: "They don’t give proper time for transit and unorganized airlines."
Pros: "Crew moved me and luggae to dry seat in front of plane."
Cons: "Cabin leakwd water on takeoff, soaking me! Condensation that affected many people."
Pros: "we upgraded to emergency row for free which gave us a lot of extra legroom. The flight attendants were always available. Basic drinks were complementary."
Pros: "The soft seats & movie"
Pros: "Sales rep understanding"
Cons: "Sales rep unable to provide compensation when company delays flight for many hours or a day"
Pros: "Plane was new so that was nice! Clean and elegant, i do like AM domestic business/first class product (but only on the new aircraft, with a footrest), especially in comparison to the US domestict first class. What i like is the footrest and a good inflight entertainment system"
Cons: "Food is below average, as it is unhealthy- option of a bacon sandwich on white bread with heavy mayo, or a turkey sandwich, also heavy on mayo and cheese, it included a sugary milk rice (it was tasty)"
Cons: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"
Cons: "The flight attendent gave my seat away and placed me in a seat where the tv was broke. The. Later I was ignored when I tried to ask for water."
Cons: "Changing flights is becoming Aeromexico’s normal practice, but if you want to change (even if you paid full price in Fiart Class) they’ll charge you for it. They should review their policies."
Cons: "Embraer aircraft. imposible to get an upgrade"
Pros: "Landed safely :-)"
Cons: "No veg food option at all. I had to survive the whole journey on peanuts. Audio sockets were broken, couldn't watch TV. The tiny TV screen was too far to see as well :-("
Cons: "Transferring in Cancun is a terrible experience."
Cons: "I will never fly with this airline again. I missed my original flight so they cancelled all of my flights without my permission and resold my seats. Talk about making an easy $2k without doing absolutely nothing. I paid for another flight to get to Mexico to fly to el salvador when they told me that they cancelled everything. Now I am stranded in Mexico on Christmas and they don't care."
Cons: "Our terminal changed the same day we left. We got off at terminal 2 in Cancun only to pay for a taxi to take us to terminal 4. Then we left 1 hour and 45 minutes late, therefore, extending the total trip."
Cons: "Horrible service. Connecting flight ran late causing me to miss my connection to San Francisco and the "connection desk supervisor" blamed me for his companies short comings and tried to charge me $500 to re-book. Ha, I wouldn't give AeroMexico another cent. Garbage establishment, can't believe Kayak does business with such a low end partner."
Pros: "They rebooked us on a non-stop united flight"
Cons: "Charging ability, a movie, free bag would be nice"
Pros: "The staff on the flights were very nice."
Cons: "I will never book through this airline again. My flight was delayed and no gate information was available to me. I had to ask several people where to go and was told several different answers. This resulted in a lot of excess walking with my luggage. The airport signs have tiny information for non Spanish speaking passengers. Never again."
Cons: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"
Pros: "We did not take this flight, but switched to a flight from Mexico City to LAX."
Pros: "Good service."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "The seats were extremely comfortable. They provided free entertainment."
Pros: "Great flight & service!"
Cons: "No option to confirm seat via phone beforehand, the website kept malfunctioning. No pillows and blankets for passengers on the flight. Those were provided on my flight to Mexico, not on the return flight. Extremely cold."
Pros: "very helpful flight attendant crew"
Pros: "Entertainment. Every seat had their own tv."
Pros: "The warm welcome by the crew. They were very caring"
Cons: "I wish they had food"
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Pros: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Cons: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."
Pros: "Very polite crew"
Cons: "The seats are too close to each other I'm 6.1 and it was hell for 2 hrs"
Pros: "Great flight, comfortable"
Cons: "Al momento del checkin, muy tardado y dando prioridad a los socios del club premier."
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Pros: "Easy boarding."
Cons: "Small seats! I had 2 heavy set persons next to me and I was squeeze into the window seat. The persons elbow next to me would be over on my seat space, not to mention bad body odor. worst flight experience so far."
Pros: "Chair and leg room were good, TV on the second flight was outstanding."
Cons: "First plane/leg was a little dirty. Second plane was immaculate."
Cons: "Plane didn't have entertainment screen"
Pros: "Different movie options"
Cons: "- Flight was late. They are always late. - At arrival in Cancun, the purser's announcement contains wrong local time. They announce 11:20 pm instead of 10:20 pm. Is it not supposed that they must inform correctly this important details?"
Pros: "Everyone was helpful and polite. Flight went smoothly, boarding and food service was great. The complimentary beer and tequila was a much appreciated gesture. I will be visiting my family in Mexico more often and we plan to continue using AeroMexico in the future."
Cons: "This is a tough one. If I had to pick, I'd say the leg room was tight."
Pros: "I liked that I got to philly"
Cons: "The seats were cramped, plane was freezing cold and everyone was wearing jackets and blankets because the flight attendants wouldn't raise the temp. The pretzel bag had literally 5 mini pretzels and that was it. It was a bad flight."
Pros: "Sears are still too narrow."
Cons: "I wish I could of finished my movie !!!"
Pros: "The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory."
Cons: "Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it."
Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Pros: "miserable. Flight."
Pros: "Short flight."
Pros: "great trip and crew"
Pros: "great trip and crew"
Pros: "The crew members had a good attitude, pilot in particular"
Cons: "Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home."
Pros: "The crew was very nice and helpful."
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "Boarding was a breeze and crew was friendly."
Cons: "Seats didn’t recline, TVs didn’t work, and no WiFi available."
Cons: "Awful boarding and baggage policies"
Pros: "Only thing I like we got here early."
Cons: "Rude flight attendants. No wifi or entertainment which was stated on the flight info and ticket"
Cons: "Flight was delayed"
Pros: "Free Wi-Fi"
Cons: "The crews aren’t very kind. Average service."
Cons: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pros: "Excellent. on Time. Friendly crew"
Pros: "Planes were punctual and smooth flight"
Cons: "don’t know! didn’t get to phoenix because of plane issues"
Cons: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Pros: "It was fine. Nothing extraordinary, just solid and fine"
Cons: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"
Cons: "Flight delay on both ends of the segment"
Pros: "Nice staff. Seats are comfy."
Cons: "A lot of pushy people. I think it always happens on the flights back from vacation destinations, people are burnt out and want to get home. The American airlines staff were fine, though."
Pros: "Fast boarding"
Cons: "Uncomfortable seats, no entertainment at all, no even TV."
Pros: "Probably one of the fastest and most Eddie to first class service we’ve had. Shakira was very pleasant and swift."
Pros: "Crew were relatively friendly"
Cons: "No notification that boarding was delayed No in seat entertainment Older seats were not comfortable"
Pros: "Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats"
Cons: "The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ...."
Cons: "My husband is 6'5" and sitting next to him the whole flight was barely bearable."
Pros: "Personell at Bagage drop was nice"
Cons: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Cons: "Essentially a bus ride with the comfort of a wooden bench."
Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory."
Cons: "Nothing Other than dservice provided by Korean crew members"
Pros: "Seat was comfortable"
Cons: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Pros: "Nothing, I missed my flight bc of lack of paperwork and information from the crew"
Pros: "Left on time, seemed to have a little more leg room than on previous flights. Experienced some air turbulence, but not sure pilot could have done anything about it. Delayed refreshments, but the attendants still managed to serve everyone."
Cons: "Seemed to take a long time for luggage to arrive; not sure what problem was. Not sure why we had to claim our luggage, only to turn it in again right away."
Pros: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Cons: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"
Pros: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Cons: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Pros: "The leg room in first class."
Cons: "Meal was not good."
Cons: "Ticketing agent was rude"
Cons: "Do not bring blankets!! And the staff not nice"
Pros: "Flight was early both ways. Pleasant experience"
Pros: "It was a short flight to begin with but due to winds it was delayed."
Cons: "Due to bumpy air nothing but water was handed out to cabin passengers. 1st class managed tho. We were asked to stay seated almost the entire flight, although people still went to restroom as needed. After a late night it would have been nice for a little bite to eat. But apparently mother nature thought otherwise."
Cons: "They never called me as I was told due to my handicap needs. When I arrived I had no wheelchair and when I got to my distandnation they gave away my wheelchair and I had to wait for another one"
Cons: "For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods"
Cons: "crew could have been more professional, the signs for boarding were confusing"
Pros: "I learned not to fly with air Canada again"
Cons: "Stop lying to passengers Give little care to travelers with infants Telling us that there are so many infants traveling and no bassinet seats are available then find out that air Canada had sold themSellig for $100... Is a decisive act and careless"
Cons: "air canadas service, they should reimburse my accomodation expenses because of their poor time management."
Pros: "Flight itself was great but we waited 1.5 hours in Toronto on the tarmac waiting for a gate to clear. Unacceptable"
Cons: "My flight was late arriving in Toronto no fault of mine then the aircanada security took over an hour to get through then they had been paging me and were rude when I finally made it to the plane again not my fault. Did not deserve the attitude!!!"
Pros: "I was just a little bit shocked because there were nothing to eat included.. I didn’t know that that kind of flight didn’t include anything.. But despite of that it was ok.."
Pros: "That we made it to Vancouver on the scheduled day"
Cons: "Non-existent schedule, 3 hours late on top of poor connection with overseas flight (total 6.5 hr wait in Toronto), old drab equipment, unremarkable barebones joyless service"
Pros: "Left on time, arrived a bit early, excellent trip"
Pros: "Exceptional service and staff"
Cons: "Food isn't usually this subpar."
Pros: "Even if I missed the connection, I was happy that a connection was automatically send to me and I did not have to worry about mu baggage or check out at Pearson."
Cons: "I reserved two tickets and out of the four planes with took only one we had seats next to each other so we couldn't carry out some business on the flights."
Pros: "They do not have an office or ticket desk in Pudong airport which made early arrival into this airport difficult. No one answered the phone at the Very little English is spoken here"
Pros: "Everything else was fine/standard."
Cons: "Not all ground staff are crosstrained on how to accept manual payment for extra luggage and had to wait an extra half hour for the only person who can process a debit transaction. Does not make sense..."
Pros: "Flight late seats have no leg room it’s what one pays for for rouge flights though"
Pros: "Wonderful cabin crew"
Cons: "Sadly both legs of my flight were delayed . Runway issues in Vancouver. Weather issues in Calgary ."
Pros: "I was very pleased with the baggage claim team in Ottawa who took extra steps to ensure that a piece of my carry-on luggage that I forgot on the flight was returned to me safely and packaged with more care than I did for myself!"
Pros: "My postponed flight was fine and flight attendants great."
Cons: "I missed my original flight because there were no staff at BWI airport counter or secret Air Canada office 55 minutes from flight time. Flight was delayed 35 minutes, but no way I could check a bag or get to gate."
Pros: "I do not intend to use Kayak again because it is extremely difficult if not impossible to make sets reservations even though I am in Executive class."
Cons: "Despite being good weather, flight was delayed for almost 6 hours without any explanation given to passengers. I believe the airline cancelled our flight so they can consolidate 2 flights for cost savings.... never fly again with Air Canada"
Pros: "Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal."
Pros: "The on board entertainment was phenomenal. My kids LOVED that they could connect and play games with each other. The gate agents in narita were the sweetest people I've come across in a long time."
Cons: "Air Canada is pretty dang snobby for the most part. Im not sure when a rule was instituted that headphones can't be worn under 10000 feet, but my three children were targeted many times about their headsets... on the ear, boring kid headsets... and there were THREE adults around us wearing similar headsets that were not bothered. I am a single mother of three tired children and we were settling in for a long flight and I found the treatment very unnecessary and discriminatory. The food was pretty awful, lol. We ordered kids meals and none of my kids ate on the flight."
Pros: "Efficient and helpful."
Pros: "The plane didn't fall"
Cons: "No entertainment in a 6 plus hrs flight, uncomfortable seats, they charge extra food and luggage although it's not consider a low cost airline, flight was delayed due to a broken airplane 1 plus hr."
Pros: "Good movies, had gluten free snack choices, so important"
Cons: "Would LOVE closed captioning ability on the movie screens."
Cons: "They didn't have enough room for my carry on so they forced me to hold it on my lap for the entire flight. When I asked if it could be checked, they said no. This was a big safety hazard which shouldn't be overlooked."
Pros: "The crew was very friendly, helpful and had a very pleasant attitude. They offered water throughout the duration of the flight which in many other airlines they almost rarely do. Having flown from Vietnam on another airline. The level of service from this crew was stellar."
Pros: "Upgraded to Plus after our flight was delayed and we had to go back home for a night... Live 45 minutes from the airport and had to have a friend drop us off and come back to get us. Friendly staff for the most part. Some seemed a little stressed out, but its understandable as the job is probably stressful. Especially before christmas."
Cons: "Slow boarding, crowded plane when boarding- rushed to get us on the flight."
Pros: "Lost bag"
Pros: "The flight itself was fine."
Cons: "The flight left really late, which meant that we had to rush to the next terminal when we arrived in Chicago for the transfer flight."
Pros: "Check in agent let us check out carry on without a fee. (Plane was fully booked)"
Cons: "Air waitress wouldn't let me use the front bathroom even though the back one was blocked by the beverage cart. Flight attendants didn't answer my call button when it was on for over 20 minutes. Yes I turned it off and on again. When she finally came by she just turned it off and walked away. Just wanted a glass of water. Initially didn't serve a glass with my bottle of wine."
Pros: "Courteous service"
Cons: "Seats so close should not be able to recline in someone's lap, makes it for a very uncomfortable ride. Not every passenger cares about the comfort of others. Therefore if seating have to be that close together they should not be able to recline. Our flight got in at 1am and because a family member needs assistance we were told to wait by some parked golf carts and someone would be right over to assist, we waited as we saw all passengers walk by and flight crew and no one showed. Then decided to slowly start walking and after awhile an angel of the airport staff, I wish I got her name to thank her saw our struggling through and quickly ran to grab a wheelchair and assisted us right to our shuttle service.These are the things that make airport service more pleasant, for such a state of the art airport the experience for passengers should run a little smoother and assistance to those that need it should be readily available. Rose"
Cons: "staff did not meet the plane because they were not organized."
Pros: "crew was friendly. thankfully the flight was not full, so most people (not me) were able to stretch out on multiple seats in the rear. Food was typical; keeps you alive but that is the best we can say."
Cons: "entertainment system offered very limited variety. I think the movies were picked by a 12 year old."
Pros: "The plane was on time, boarding was orderly and smooth, service was excellent, and they did a good job on the weather. As a pilot, I would rate it an all around excellent flight."
Pros: "No snacks but love flying with Air Canada. Hope it continues."
Cons: "Have to bring my own snack."
Cons: "When boarding the plane in Rome, there was not rhyme or reason. Seats towards the back should have been urged to use the back stairs. Two way traffic down the aisle of a plane does not work with suitcases, backpacks, etc, in tow."
Pros: "Crew is quite young and friendly.. good service. Boarding was quick and easy. Blanket and neck pillow package were comfy and worth the $7"
Cons: "The plane was FREEZING and the seats are a bit cramped."
Cons: "waiting a long time for some one to take us down stairs in the wheelchair to go to wash room ,and to collect our suit cases, and there was no wheelchair at the Plane exit door we have walk half way before we get one part way again, that when we wait very long she have left me and walk down stair, until a nice lady came and take me and let me went to the washroom and get our suit cases and take us to our passenger pickup. Every thing else was good. Thank God for a safe flight to and from I love to fly with AIR CANADA CHARLES GRAY"
Cons: "AC was helpful arranging a delivery of the delayed luggage. But carrier was further delayed from the scheduled delivery time."
Pros: "crew was attentive."
Cons: "(The mini sandwiches were a little gross.) and I would've liked to have been able to dim the brightness of the screen more, especially when people were sleeping."
Pros: "Extra care for passengers"
Cons: "Being stranded in Toronto for 24 hours with Air Canada unwilling to rebook us on other carriers to get us home sooner. Given our prediction of the missed connection and request for rebooking before our first leg of travel, it was particularly irritating that they would not help us get home the most efficient way."
Cons: "Boarding was very disorganized. Seating was cramped. As a short person in a window seat, I could not see ANY of the safety demonstration."
Pros: "Flight took 1 hour instead of the scheduled 1.5 hours."
Cons: "Flight was a half hour late to board and then another hour late to actually take off."
Cons: "Terribly slow security lines. Terribly slow custom lines with no one asking:"Does anyone have a flight they need to make soon?" to the line to get those folks rushed through. Left 20 minutes late due to 14 people stuck in those lines. Airplane sat 1 hour and 15 minutes on tarmac at Laguardia waiting for a gate. We were behind other planes waiting for a gate too. Once out of plane, tough time getting up to the terminal as the terminal was so crowded. Will avoid Air Canada and Laguardia like the plague."
Pros: "Not much"
Cons: "The flight was scheduled to leave Cancun at 6:00 p.m. and arrive in Montreal at 11:00 p.m. It did not leave until after 8:00 p.m. And I could not get any information from an agent. I actually emailed my friend in Canada and she was able to get information online. We did not arrive in Montreal until after 1:00 a.m. The plane was incredibly cramped, our knees were right up against the forward seat. There was no compensation for being late...a snack or free drink, etc."
Cons: "I was freezing - I was told the blankets where for medical use. Meanwhile they were giving them away. When we were about to land they gave me a blanket. Horrible."
Cons: "I took the same route with west jet the prior week. Same price. Maybe a bit cheaper even. Seats were far more generous. I used to always take air canada. Now if it is s rouge flight I look at all other alternatives first before having to settle for rouge. Terrible airline."
Pros: "Everyone was very nice"
Cons: "When I went to Check in there was alot of problems with the process on line By the time I was able to enter my information the session had timed out. It was so frustrating because I had to wait 51 minutes for an Air Canada representative to confirm I had checked in eventhough I didn't have my boarding pass on my I5 phone. I really like your planes and service providers,but your website is awful."
Pros: "Everything was ok ! I love late departures"
Cons: "From Cancun to Mtl, we had to wait 2 hours before boarding!"
Pros: "Arrived a little early!"
Cons: "7/8 size Brazilian airplane."
Cons: "my language arrived in 24 hours delay"
Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "Not much"
Cons: "Absolutely NO leg space."
Pros: "Good crew"
Pros: "Free movie due to wifi being unavailable"
Cons: "The crew seemed less than cheerful"
Pros: "The seats were upgraded to take up more space so economy wasn't too bad."
Cons: "Everything costs money now. All the screens were worthless since it cost money to watch anything (including the flight map and how long until we reached our destination.) The Internet was useless unless you really wanted to pay $3 to surf the Internet or get your emails. Forget streaming video since they wanted you to absolutely pay the $8 more for DirectTV."
Pros: "Flight attendant, Annelle, was very attentive and friendly throughout the flight. The other flight attendants were as well"
Cons: "Delayed flight. Horrible flight:///"
Pros: "On time flight"
Pros: "The crew and drink selection"
Cons: "Delayed, and sat on runway for 45 minutes after landing."
Pros: "Flight was on time, crew was nice."
Cons: "Constant updates, saying more delays"
Cons: "My luggage got soaked in overhead compartment. Signed rare book was ruined by another passengers' luggage that leaked liquid and soaked my bag and contents inside."
Cons: "Everything was good"
Pros: "Fast flight, friendly and funny crew."
Cons: "on the way there we had TV. On the way back we had to take a different route (which added more time for the trip)and we did have a TV on the head rest or even movie showing. Also one snack that has three crackers isn't worth handing out. It would be nice to be able to enjoy the snack."
Pros: "I liked the timeliness of the flight. we arrived faster than expected."
Cons: "there was an open seat next to my boyfriend and i, we thought we would have a little extra space on the flight since the seat wasn't taken. but the flight attended moves a passenger next to us without notifying us prior or even asking if it's okay, or ask that we scoot down so that we can at least have the window seat. would've been nice to have the window to lean on.. we felt like she could have said something to us. she was very rude."
Pros: "United planes are up to date and clean. Service excellent. All personnel very nice."
Pros: "Great service!!"
Cons: "have no idea if I'll even make it thru the day."
Pros: "Staff seemed lively and created good atmosphere; thank you."
Pros: "It was a direct flight."
Cons: "no food unless you bought it no wifi or entertainment at all unless you bought it, or had the united app on your device (which, you can't download on plane). overhead compartments smaller than usual, as was under seat area"
Cons: "They should offer free movies and this silly bags of nuts; can someone be more creative?"
Pros: "The evening before our return to US from our vacation in Mexico, my husband lost his passport. The Cancun airport crew, including Paz and Raphael, worked with US consulate (on a day they are typically closed) to get permission for him to board the return flight. Otherwise, we would have had to stay two more days ( until monday) to go to the consulate. THANK YOU, United!"
Pros: "The crew was very pleasant and professional in spit of all the grumbly passengers."
Cons: "First boarding was aborted and passengers were sent back up jetway to waiting area. This was due to a mechanical issue with the plane, which I am glad they noticed and took care of. However, getting to the plane's door and then being told to go back to the waiting area was unpleasant."
Cons: "Waited for 3 hours for the flight to finally be cancelled, then waited another hour for a van to arrive. It's only a 2-1/2 hr drive to begin with! This is the 2nd time of 4 I've booked this flight that it's been cancelled. Doubt I'll ever book again."
Pros: "Great free movies in first class."
Cons: "The first class crew was not very warm or welcoming. The outgoing flight from IAD set the bar high -- they could've spent less time gossiping and more time remembering my drink order."
Pros: "The pilot flew the plane well and kept us informed about the route."
Cons: "Our luggage was rummaged through and jewelry was missing from inside the checked luggage!!!!!! Not to mention the fees for traveling with a regular piece of luggage that was well within the weight limits. SOME of the crew was rude (the guy was polite). They sell everything meals, entertainment, etc on board it is already pricey to fly and I guess it includes nothing but your right to sit and breathe. . The plane was cramped and there was trash by my seat probably from a previous flight. Also, I did not get to sit by my travel companion."
Pros: "Google service on United Airlines not pleasant in the flights were delayed all the time"
Cons: "Bad experience flying with United Airlines sorry"
Cons: "It was a bit delayed"
Pros: "I had a complaint of overly noisy passengers in front of me as did others. Finally when spoken to about it by a femal stewardess they sat sticky quoted down."
Cons: "When I boarded and got to my seat o found it dirty. The steward had me ubvelcro the cushion so he could wash it off but their was a lot of food debrie from previous passengers. I didn't feel like I was sitting in a cleaned space for the duration of the flight"
Pros: "It is apparent that United is working to improve their customer service and efficiency - factors which have deterred me from using United in the past. FROM SFO TO CANCUN: First of all, the check-in procedure is very quick these days. At SFO, there is a curb-side check in, which also allows customers to pay the baggage fee and drop off the bag right there. I've used this in the past during busy airport hours. This time, I flew overnight, so I used the self-check kiosks in front of the check-in counters to check-in, pay the baggage fee, and print my ticket. I used the check-in line to check in my suitcase. The line was so minimal and moved so quickly, (as did security), I was at the gate in 30 min (from the SFO BART station). I rarely fly United because the check-in lines used to be very long and slow. In the past, I've missed more than one flight due to extraordinarily long check-in lines. I'm glad to see on the last 3 flights I've taken with United, this has changed for the better. FROM CANCUN TO SFO: I was happy to see that Cancún also has kiosks for self-check-in. It wouldn't allow me to check my bag, though, and I had to wait in a slow line to do so. Still, a much improved check-in compared to past experiences. *I should note: the slow line had 8 people in it and took 25 minutes. With many people, United Cancun lines have been known to take over 2 hrs. This was a Thursday afternoon on January 8. I'm not sure what the line would have looked like the Saturday before . . . BOTH FLIGHTS: The stewardesses did come by several times (as opposed to once on other airlines), offering water, which was appreciated. Finally, United tends to offer multiple flights at cheaper prices and more convenient times than other airlines. However, I still prefer flying other airlines - despite the increased cost - for the reasons below."
Cons: "United planes are older, outdated, and very small. The video system on the back of the headrest in front of me did not work on either flight (there or back), and no snack of any kind was offered on the afternoon 4.5 hr flight back from Cancun to SFO. A mini bag of salted peanuts were offered on the overnight flight from SFO to Cancun. But these were the least of my concerns. Deplaning was slow and long when we arrived at Cancun. We waited with the plane door closed, and the air off, for about 10 minutes. It was a hot, humid, uncomfortable wait. Deplaning took a long time due to the small, cramped seats (see description below). On the return flight to SFO, we waited on the runway in line with other planes. While this is not the fault of United, it did make passengers more anxious to deplane. Opening the plane doors took a long time, and exiting the plane even longer because people were slow getting out of their seats and recovering their bags from the storage bins. I saw people struggling to crab-walk out to the isle on "dead legs" (the floor space between seats is so minimal, no one can stand up straight, and must grab the seat in front of him/her to shuffle out to the isle - a difficult task for the elderly, or when carrying purses as big as carry-ons, sleeping toddlers, or babies). The seats were extraordinarily hard and small on both flights. I fit in the seat just fine, but had no leg space, and could not recline. In effect, I was forced to fly the entire time in an upright position, sitting on a rock-hard seat that felt like thin plastic-leather stretched over metal bars. I'm a young 40yr old traveler of normal size (5'4") and health (135 lbs), yet it was extremely uncomfortable sitting on that seat with no way to redistribute weight. I had pain in my legs for over 24 hrs after flying United from Cancun to SFO. I flew 6 round trips to Miami and Mexico City last year from SFO and never had this happen. I've flown to Peru and Miami direct - and much more comfortably - on other airlines. I will not choose a direct flight over 2 hrs on United again, and will continue to choose other airlines whenever possible."
Cons: "Unorganized boarding process, had to pay to check my only bag I brought, no complimentary snack, no options of movies or channels to watch. For such a long fligjt some kind of options is appreciated"
Pros: "When I arrived in Ontario my bags were there."
Cons: "The plan to San Fran was packed. I had the window seat in the last row. It was terrible. From SanFran to Ontario the flight was a very small plan and the stewardess was not very helpful. Just doing her job."
Cons: "Late and rude"
Pros: "Great customer service and spacious seats"
Cons: "The check in fees & maybe the staff could seem a little bit more excited when we Landed in Cancun."
Pros: "The flight was smooth and no incidents. The plane was clean and the flight attendants courtesy at the higher level."
Cons: "Even if I had the app downloaded I couldn't watch anything...kind a boring. Hope that they can fix that for the future."
Pros: "Leaving Cancun I was instructed to consolidate my purse into my overhead bag. In this process my cell phone was left at the terminal gates. At Houston lost baggage counter a wonderful woman was able to connect with the airport security in Mexico. Locate my phone, arrange for a hold and friend to pick it up in two days when she was flying out of the same terminal. I greatly appreciated everyone's effort to go the extra mile and the Mexican staff was beyond helpful especially since I was coordinating this all from the US with broken Spanish"
Cons: "Leaving SFO to Cancun, a horrible experience two day delay due to weather. No offer for even a toothbrush was given, no refund for any part of the tickets or costs of delays. I managed to leave the airport and return, waiting for several flights I was finally able to fly standby with a layover into Mexico DF and on to Cancun. Arriving three days later than my original plan. The most frustrating part was on the second morning people were being offered $500 and hotel rooms to give up their seats on an over booked flight yet no compensation or accommodation was offered for the delays I had been through. When asked point blank if I could have this same offer I was suddenly found to be able to fit on the next flight. Overall extremely flustered with united"
Pros: "price was great for new years day."
Cons: "flight was delayed due to a late flight attendant and then delayed again because they flight attendant didn't know about her destinations and thrn delayed again so she could prepare for her upcoming trips. This was all announced on the PA system. In total, the flight was delayed about an hour and 20 minutes."
Pros: "Boarding by Group. But crew was courteous, and flight was on time without delays. Handling of carry-on luggage went smoothly."
Cons: "Change of gate at last minute."
Pros: "I thought it was it was a good trip considering safety, the amount of passengers, logistics, etc. Amazing!!!"
Cons: "The movie I wanted to watch and was listed in hemispheres magazine was not found when I scrolled through movie listings available."
Pros: "Very comfortable."
Pros: "The flight to Mexico was great. Great service. Very comfortable ... Excellent ticket agent in Columbus. Prompt fights."
Cons: "During my check in process in Cancun I encountered the single worst airline employee in my extensive travel history. Guillermo Delgado is the most rude, demeaning, aweful person of any airline. When he wasn't roaming the line of ticketing agents kissing the female agents and flirting he was talking on his radio all the while the other agents were processing 10 customers or more to his one. Once we finally got to our turn he was rude and demeaning refusing to check are bags unless we paid him extra money despit being presented with out confirmation stating the first bag was included as it was an international flight. He demanded money under threat of arrest by Mexican police which he stated were his close friends. After buying the bag fees on my credit card he demanded additional funds in cash. Again under threat of arrest. He then stated he would not allow us to fly if we were not immediately compliant which we were. He finally gave us boarding passes and we escaped Mexico ... We will never return. We have traveled the world and never experienced anything like this."
Pros: "I like economy plus. Works perfect for me being 6'3"
Cons: "No tvs. Older plane. Boarding was a nightmare. My wife didn't have her immigration paperwork."
Pros: "Very well-organized. Friendly, professional crew -- classy and dignified. Smooth flight. Great internet available for small fee. Good leg room. Clean, well-equipped bathroom"
Cons: "Had to pay for even first bag (even though well-within weight limit.) No meal or snacks served included--had to buy from limited menu, and better items sold out fast. No movie options."
Cons: "No food provided at all on 4 hr flight. Sound was painfully loud over speakers during safety video. No way to turn off TVs permanently - kept coming back on with advertisements. Started boarding without announcing it over speakers."
Airlines flying from Cancún to Ontario have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights