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— ONT
Jan 26 — Feb 21
Round-trip
1 adult
Economy
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Wed 1/26
Wed 2/2
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Top 5 airlines serving Quintana Roo to Ontario
Scores according to KAYAK customer reviews8.1
JetBlueOverall score based on 19981 reviews
8.3Boarding
8.2Comfort
8.6Crew
7.9Entertainment
7.8Food
Airline reviews
Rude crew. Adv Flight makes it sound like entertainment is included...they fail to say in the adv you pay for headphones.
Rude crew. Adv Flight makes it sound like entertainment is included...they fail to say in the adv you pay for headphones.
New plant with ample leg room!
The last minute gate change was not great. We arrived at the new gate and nearly all the seats were occupied. Beyond that I do not understand why many passengers were called up to verify their paperwork at the gate. This should be handled elsewhere. Again we lost our seats when asked to do this.
Flight was delayed AGAIN. Rough landing. Did not seem to have a clue what to do
Pros: "The crew was so sweet."
Cons: "There were no updates on which group was boarding. So everyone just jumped in a line and had to figure it out."
Cons: "The stewardess could have done less talking over the plane intercom"
Pros: "Purchased even more space seats. Unfortunately so did a family with a screaming 2 year old. She screamed the entire flight. It was awful."
Cons: "Cancun airport was an unorganized mess. Purchased even more space seats and was assigned to board with group e instead of the usual group a."
Cons: "Flight was delayed, communication of flight delayed was not mentioned on boarding pass and gate change as well. Poor communication among staff! Plane was not cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck! Very disappointing jetBlue. You used to be my favorite but no more."
Pros: "On time and smooth travel"
Cons: "Nothing that I can think of"
Pros: "Excellent trip"
Cons: "Nothing. They can offer more sales to Cancun."
Pros: "The whole experience was better than our departure flight on another airline."
Pros: "On time, friendly crew, spacious seats."
Cons: "Free alcoholic beverages. (At least 1 each flight. ) calming agent for nerves and turbulence"
Cons: "It was cold in the flight and Tvs didn’t work due to satellite coverage"
Cons: "Movie selection was minimal at best and my tv screen kept malfunctioning. Volume and brightness would turn all the way up or just shut off completely"
Pros: "Comfortable roomy seating, very clean plane... This was my first time flying jetBlue and I was very pleasantly surprised at the quality of everything. I will definitely fly with them more often!"
Cons: "Honestly nothing... One of the best flights I've had"
Cons: "Flight turned around halfway and returned to origin airport. A full explanation was never given."
Cons: "Not taking over 5 hours to get to my destination."
Cons: "The seats were very hard and uncomfortable for a 5 1/2 hr flight"
Cons: "Good"
Pros: "Friendly crew, timely departure"
Cons: "Plane super cold, arrival processing with long lines"
Pros: "On time, great service, great airline."
Pros: "Boarding was fast"
Cons: "Outlets on the plane Flight attendant seemed to have an attitude"
Pros: "Everything"
Cons: "Nothing"
Pros: "Crew and comfortable"
Cons: "Flight was 5 hours late made us miss connecting flight and we got no hotel"
Pros: "The crew was great"
Pros: "Offering voluntary check-in of carry-on bags for free"
Cons: "all went well this trip"
Pros: "Early arrival"
Cons: "Not the friendliest crew however I empathize with them for the s**t they put up with"
Pros: "Flight was comfortable and entertainment was appreciated"
Cons: "Flight attendants weren’t all there... somewhat rude. Flight attendant gave the wrong local time (you even heard her count through the speaker). Same flight attendant abruptly woke up passengers bye saying “Wakey, Wakey” in the early hours of the morning (we were traveling from NY)"
Pros: "Everything is good"
Pros: "i loved that they had television, free wifi, snacks and drinks. there was also a lot of leg room."
Pros: "Boarding went well"
Cons: "I asked 4 times to 3 different attendants to please reset the TVs so that the rite could be fixed. I was not the only passenger in the row and we both were going to enjoy the entertainment that we purchased with our flight tickets. Not only that, but tHe flight attendant knowingly allowed someone to try and enter the bathroom right after watching me go in to use it. I was completely shocked that they were so caught up in their personal conversation and could not bother to warn the person that i was using the bathroom"
Cons: "I had a late evening flight and my neighbors chatted very loudly the entire flight. The gentleman’s seat was one row ahead but decided since there was an empty seat in our row he would sit with his girlfriend. The couple smelled of alcohol, not sure if they were served with more than one alcoholic beverage but it made the flight very uncomfortable. Even with my earphones on at a higher level I could still hear them."
Cons: "Delay of over 40 mins not weather related."
Pros: "They have great legroom for economy class, they provide no charge beverages and offer snacks at no charge as well."
Pros: "roomy seats"
Cons: "nothing in particular"
Pros: "The attitude problem here was annoying and unacceptanle"
Pros: "The system was down at my seat. No wifi"
Pros: "I was pleased with efficient, friendly service."
Pros: "Great legroom compared to other airlines"
Pros: "Timely flight , attentants were friendly and attentive"
Pros: "Crew was really nice"
Cons: "Tv did not work"
Pros: "The seats were comfy and roomy. Getting snacks and a drink is nice. The staff was all very nice. It was a very reasonably priced flight and I like that a lot."
Cons: "It wasn’t bad but the movie choices weren’t great and the screen would be nicer if it were a little clearer."
Pros: "Good crew."
Cons: "Monitor didn't work. Wi fi was extremely spotty and slow."
Pros: "A lot of leg room. I could actually stretch my legs out so I was not cramped up by the time we arrived at our destination. Flight attendants were excellent. Flights were on time and we actually arrived early both flights. Nothing bad to say!"
Pros: "Direct TV offered excellent list of channels."
Cons: "Movie list is outdated."
Pros: "efficient, clean"
Cons: "the only adult film was in Spanish....there was no other choice except a Disney movie."
Cons: "No snacks a available, limited beverages."
Pros: "Seats wete very comfirtable"
Cons: "You had to pay for headphones!"
Pros: "Good leg room, TV on every seat. Easy boarding and unloading"
Pros: "Most of the basics were good."
Cons: "The flight was substantially delayed and when we got to Chicago we had to wait a long time for a gate agent so that we could deplane because only one gate agent was working at that hour (10:20 p.m.). Also, the flight delay notifications came after I was close to the airport and at the airport--earlier notifications (if possible) would help. The tv/movie portion of the entertainment was not working at all."
We were delayed for 4 hours and no one was giving any explanation why until I finally called. AA wasn’t updating the time on the board. The handling of boarding people was messy. Everyone coming in and taking forever to load their carry on. Just overall bad experience
No snacks
Cons: "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."
Cons: "We left an hour late ."
Cons: "Fly faster"
Cons: "30 min late"
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Pros: "The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory."
Cons: "Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it."
Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Pros: "The crew and plane was great"
Cons: "The first flight was delayed causing me to miss my second flight and having to spend an extra night at my layover location but the airline accommodated me accordingly with a room and flight the next morning Dallas airport was a shambles not being helpful at all with the people who were delayed"
Pros: "Short flight."
Pros: "I liked the big 787 plane and the in flight entertainment with individual TVs!"
Cons: "Not a huge fan of the captive audience announcements for the credit card and the meal pre-orders"
Pros: "The crew was fantastic. The weather was terrible and the pilots crafted an excellent landing. Flight attendant was hilarious!!"
Pros: "great trip and crew"
Pros: "great trip and crew"
Cons: "Was very cold on fight,"
Pros: "It was quick and easy to get from point A to B with no problem with good complementary options."
Pros: "On time, clean airplane"
Cons: "Boarding system very odd"
Pros: "That I had no issues. Timely, staff accommodating, area cleaned."
Cons: "Had no concerns..."
Pros: "The crew was very nice and helpful."
Pros: "Boarding was a breeze and crew was friendly."
Cons: "Seats didn’t recline, TVs didn’t work, and no WiFi available."
Pros: "Nothing"
Cons: "Awful boarding and baggage policies"
Pros: "Only thing I like we got here early."
Cons: "Rude flight attendants. No wifi or entertainment which was stated on the flight info and ticket"
Cons: "Flight was delayed"
Pros: "Free Wi-Fi"
Cons: "The crews aren’t very kind. Average service."
Pros: "Came around a few times with drink service. Friendly crew"
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pros: "Excellent. on Time. Friendly crew"
Pros: "Planes were punctual and smooth flight"
Pros: "Movie was the only positive side of the trip. Cramp seats."
Cons: "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."
Cons: "don’t know! didn’t get to phoenix because of plane issues"
Cons: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Pros: "It was fine. Nothing extraordinary, just solid and fine"
Cons: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"
Cons: "Flight delay on both ends of the segment"
Pros: "Fast boarding"
Cons: "Uncomfortable seats, no entertainment at all, no even TV."
Pros: "Crew were relatively friendly"
Cons: "No notification that boarding was delayed No in seat entertainment Older seats were not comfortable"
Cons: "Staff were so rude"
Cons: "My husband is 6'5" and sitting next to him the whole flight was barely bearable."
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Pros: "Nothing, I missed my flight bc of lack of paperwork and information from the crew"
Pros: "Left on time, seemed to have a little more leg room than on previous flights. Experienced some air turbulence, but not sure pilot could have done anything about it. Delayed refreshments, but the attendants still managed to serve everyone."
Cons: "Seemed to take a long time for luggage to arrive; not sure what problem was. Not sure why we had to claim our luggage, only to turn it in again right away."
Pros: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Cons: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"
Pros: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Cons: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Pros: "The leg room in first class."
Cons: "Meal was not good."
Cons: "Ticketing agent was rude"
Cons: "Do not bring blankets!! And the staff not nice"
Pros: "Flight was early both ways. Pleasant experience"
Cons: "N/a"
Pros: "Easy boarding and smooth flight."
Cons: "No individual screens. Limited and unhealthy food options."
Pros: "Crew was very accommodating"
Cons: "Nothing"
Cons: "Seats stuffed like sardines 5:10 and my knees were touching the front seat. My seat was Brocken and did not recline . Stuck like this for 6 hours .....-;( I did not even know you are allowed to put seats so close together"
Cons: "The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?"
Pros: "Nothing"
Cons: "My checked luggage was opened. Lock missing and items missing. Toilets in the plane were clogged"
Cons: "They nickle and dime you for carry on bags as well as both flights was really bumpy."
Pros: "United is amazing. We got upgraded to business. They take good care of their frequent fliers!!"
Cons: "Nothing. Was perfect"
Pros: "The price."
Cons: "I was boarding group 5 and had the very last row, not comfortable."
Pros: "Boarded, departed, and arrived on-time."
Cons: "The movie selection was a bit thin and wasn't updated from the previous month's selection."
Pros: "On-time departure, smooth flight to Denver, excellent crew."
Cons: "Tiny, crowded seats, no USB ports on aircraft, no free United Wi-Fi at Cancun Airport."
Pros: "Was told there was a delay of 15-30 mins at check in. Flight was actually delayed 1.5 hrs. Would have been nice if they explained why ahead of time."
Cons: "More food options. Almost wasn't able to buy food. Was told they ran out by the time they reached us in the back of the plane. Luckily they had one left. It was luke warm at best and my husband and I split it."
Cons: "Late to board. Slow to run through safety. Late late late"
Pros: "On time"
Cons: "Nothing"
Pros: "We got earlier than anticipated."
Cons: "There is no food to offer unless you pay for it when you are asked. I got a bag of chips that isually goes for 1.99 at the store but they sell it for 4.99. They only give you 2 cookies and a drink for a 5 hour flight. The entertaiment was not present for 98% of the flight even when it says that wifi is available and to choose the movies or shows from their website. There's no disclaimer saying wifi does not work over the sea which was thru almost the entire flight. When you could finally connect to it, it wouldn't load. Most airplanes have an entertainment system in the back of the seat even for less than 3 hour flights but not on this one. Very disappointing."
Pros: "We arrived earlier than expected"
Cons: "No Wifi No Movies or Entertainment No update on what arrival terminal we were let out of, so my ride that picked me got lost and confused about where to pick me up. (Not at United Terminal 7 at LAX)"
Pros: "Not much"
Cons: "Travelled with my wife and they didn't put us together - the counter response was to ask a customer to swap seats (which she did not)! Just a poor experience, as you would now expect with Unites."
Pros: "Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable."
Cons: "Everyting was fine"
Pros: "Overall it was a good experience."
Cons: "No inflight entertainment at all. Not even music."
Pros: "Flight was a bit bumpy but staff was helpful and not deterred from providing great service."
Pros: "Always loved United, always will! The bad rap going around about them unfortunate but people won't understand the airline industry if they don't try."
Cons: "Nowhere to plug in phones or iPads. Snacks were marginal"
Pros: "Very professional crew"
Pros: "I had requested boarding assistance for my husband who has difficulty walking at the present time. I could not believe how attentive everyone was. A wheel chair and attendant were waiting for him in Cancun and in Newark. We were wheeled through customs and to baggage claim. The attendants did not leave us until we were at the door ready to exit the airport. We could not have been treated any better. Looking forward to next week's hip replacement and future travels with United."
Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "Departure was delayed but we still arrived early."
Cons: "Light was burned over my seat and the attendants wasn't able to help."
Pros: "The first plane had enough leg room"
Cons: "That the plane needed to be changed due to something being wrong with it. On our flight from cancun, Mexico to SFO we had to stop in Houston to change planes. One of the guys working at the security check point was very mean, raising his voice to people, grabbing their and also my stuff out of their hands, some of my stuff fell on the floor and got stuck in the rolling thingies. I hope I found all of it, not sure. I'm not sure how this happened, shouldn't planes be checked thoroughly before heading out!?!? This all is a big mess and very upsetting (literally just cried for 20 minutes). Sincerely, Sabrina Jungclaus S.jungclaus@gmail.com"
Pros: "Wish kayak would provide some sort of point system to keep me using this app solely and not browsing around ."
Pros: "Wifi on the plane."
Cons: "I could not get my laptop to connect to the in flight entertainment."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "Not much goog thing to say!"
Cons: "Our plain landed in San Diego airport instead of Las Angeles airport. We were inside the plain from 8:30 PM to After midnight. By the time we passed the immigration and custom it become 1:45 AM and when we arrived in Jhon Wayne airport by a van it become 3:30 AM."
Cons: "There was only one hour to get off the plane, wait forever for your bag, go through customs and run to the next flight. Several people missed it. Bad connection timing. One hour is not enough when coming off an international flight"
Pros: "Friendly crew. On time"
Cons: "Unorganized boarding front to back. Boarding should be back to front."
Cons: "Plane got super delayed last minute without notice until arriving there at the gate."
Pros: "First class seats were ok, economy were tolerable"
Cons: "Delayed 1hr45m from CUN to CHI 1hr was on the tarmac (really?). Had last seats that don't recline. On the way down we were first class and the processed chicken with rice was bad, also delayed an hour from ORD to MEX. TV did not work in economy, none in first. No power outlets in either flight. Maybe I'm done with united?"
Pros: "My mother was injured and their help getting us back was incredible. We are gluten and dairy free and there was only one option if food for us. The drinks are all high fructose corn syrup with artificial ingredients though."
Cons: "Quality of ingredients and brand options are limited to junk corporations like Pepsi Coca Cola. Would like to see more options for organic. Also, the seats suck. The neck rest is over stated and forced my head forward and down with no ability to find comfort. Makes for horrible posture."
Pros: "Getting off the plane in Chicago."
Cons: "Plane got pretty warm and didn't cool down much during the flight. In-flight entertainment was poor; DirecTV was the only option and I believe there were some issues due to not being over US soil upon departure."
Pros: "The seats were upgraded to take up more space so economy wasn't too bad."
Cons: "Everything costs money now. All the screens were worthless since it cost money to watch anything (including the flight map and how long until we reached our destination.) The Internet was useless unless you really wanted to pay $3 to surf the Internet or get your emails. Forget streaming video since they wanted you to absolutely pay the $8 more for DirectTV."
Pros: "The crew was very attentive and caring"
Cons: "MY SEAT WAS CHANGED WITHOUT EVEN ASKING ME The flight was 3 hrs delayed There was crying babies on board so I couldn't even get some rest"
Pros: "Depart was organized and the flight arrived before the time."
Cons: "Snack is horrible even water is very difficult to get."
Cons: "on the way there we had TV. On the way back we had to take a different route (which added more time for the trip)and we did have a TV on the head rest or even movie showing. Also one snack that has three crackers isn't worth handing out. It would be nice to be able to enjoy the snack."
Pros: "I liked the timeliness of the flight. we arrived faster than expected."
Cons: "there was an open seat next to my boyfriend and i, we thought we would have a little extra space on the flight since the seat wasn't taken. but the flight attended moves a passenger next to us without notifying us prior or even asking if it's okay, or ask that we scoot down so that we can at least have the window seat. would've been nice to have the window to lean on.. we felt like she could have said something to us. she was very rude."
Pros: "I liked the sincerely friendly staff; they made it a pleasant experience."
Cons: "I would ha've liked free TV; ,I feel I've paid for it in cost of ticket."
Cons: "They should offer free movies and this silly bags of nuts; can someone be more creative?"
Pros: "The evening before our return to US from our vacation in Mexico, my husband lost his passport. The Cancun airport crew, including Paz and Raphael, worked with US consulate (on a day they are typically closed) to get permission for him to board the return flight. Otherwise, we would have had to stay two more days ( until monday) to go to the consulate. THANK YOU, United!"
Pros: "I liked that they made it to my destination on time."
Cons: "Everything costs money on top of the tickets I purchased. To compete with other airlines they are going to have to start including food, baggage, and entertainment for free especially on international flights."
Pros: "The pilot flew the plane well and kept us informed about the route."
Cons: "Our luggage was rummaged through and jewelry was missing from inside the checked luggage!!!!!! Not to mention the fees for traveling with a regular piece of luggage that was well within the weight limits. SOME of the crew was rude (the guy was polite). They sell everything meals, entertainment, etc on board it is already pricey to fly and I guess it includes nothing but your right to sit and breathe. . The plane was cramped and there was trash by my seat probably from a previous flight. Also, I did not get to sit by my travel companion."
Pros: "Google service on United Airlines not pleasant in the flights were delayed all the time"
Cons: "Bad experience flying with United Airlines sorry"
Cons: "Unorganized boarding process, had to pay to check my only bag I brought, no complimentary snack, no options of movies or channels to watch. For such a long fligjt some kind of options is appreciated"
Pros: "Great customer service and spacious seats"
Cons: "The check in fees & maybe the staff could seem a little bit more excited when we Landed in Cancun."
During check in, the staff member indicated he did not speak English and proceeded in Spanish. We were not told how to get to our gate. I would have appreciated all announcements (no matter how unimportant) to be translated into English. Custom forms were not offered in English to customers so I had to ask. There was no in flight entertainment which I knew ahead of time. It wasn’t clear customers had to purchase food or drink. Complimentary cups of water would have been nice for a 4 hour flight. Also the leg room was unbearable especially if the customer in front reclined their seat (which happened to me)
Volaris is the worst aerolines ever, they’re stuff it’s helpless, they don’t even how to take care of clients. Will NEVER use them again!!
Nos cambiaron el vuelo unas horas antes, salíamos a las 6 de la tarde y lo adelantaron 10 horas !! Éramos 7 pasajeros y solo le avisaron a uno, de milagro nos enteramos, pero eso fue a las 11 de la noche del día anterior, fue muy complicado llegar al vuelo. Para rematar, antes de abordar del mostrador nos anunciaron que pasáramos al baño del aeropuerto por que los baños del avión no servían, lo cual era mentira por que durante el vuelo si se usaron, no se cual fue el motivo de ese comentario. No vuelvo a volar con Volaris nunca más, lo evitaré a menos que sea la única opción.
1 30 minutes delay 35 minutes weating on plane to take a bus from plane to terminal .
Slow and cumbersome boarding. Failed to properly organize the waiting line
Pros: "Terrible! Terrible signage, terrible treatment, terrible organization!"
Cons: "Everything!"
Cons: "Comfort of seats and when checking in being checked in with your party not scattered around."
Pros: "Crew was amazing. Felt safe from check 8n to arrival"
Cons: "Second flight that was not on time. Seat was a bit uncomfortable."
Cons: "That they would have let my parents actually fly."
Pros: "Nothing Horrible trip, horrible service"
Cons: "Flight was delayed by 5hrs Hard to get clear information about the delay and when we were actually going to leave. Horrible wifi in Mexico Airport. They had all passengers board the plane and then decided to refuel, so everyone sat in the airplane for 1 hour at the gate before leaving. We didn’t even get a drink of water on the plane. We were sitting in the last row in the back of the plane and when the attendant got to us it was time to land so she just skipped our row. I highly dis recommend Volaris."
Pros: "Airline reps were always available"
Cons: "They flew me from Veracruz to Guadalajara 3 hours later than scheduled. Instead of making an effort for several passangers to catch the flight from Guadalajara to Fresno (also ran by Volaris) they would not let us board the Fresno flight; even though the gate was still open and the last passengers were boarding. Instead, Volaris sent me to Los Angeles (they gave me the option of flying to Fresno, but 5 days later. I don't live in Guadalajara and that was not my final destination). In Los Angeles, I had to take a cab from the LAX to the Bus Station, take the bus to Fresno (spend all night on the bus) and take a cab to the Fresno airport to pick up my automobile. Thank you Volaris . . . great job!"
Pros: "On schedule A+, even ahead of schedule a few minutes."
Cons: "Very little legroom, not reclinable seats, no carry-on included, no snacks included for the 3+ hour flight. They should include more for the price."
Pros: "The crew were fantastic and the seats were comfortable."
Cons: "Leg space was a bit tight for a tall person so if you can get an exit row do it."
Cons: "It was awful. Was not offered any food and refused when asked for water. Seats are awful uncomfortable and for small people, no leg room at all. No internet no space no comfort nothing. The attendants were rude and refused to speak English. It was horrible I will never use volaris again"
Cons: "no cold air on the flight, it was so hot on the plane, it was delayed"
Pros: "Schedule"
Cons: "Treat form Volaris personal at Cancun terminal"
Cons: "I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service."
Pros: "Literally nothing. The worst airline I will never fly with them again."
Cons: "Completely disorganized, no consideration for the elderly or infants. ALWAYS LATE! We had to be bussed to our plane and they kept up on the buss for 20 mins with no air It was so bad that one woman fainted on the bus!! Would never recommend this airline and I won’t be flying with them again."
Pros: "Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre."
Cons: "Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers."
Pros: "The crew had good attitude."
Pros: "Crew were really friendly and willing to help"
Cons: "Flight was delayed"
Pros: "Departed on time. Non-stop to PDX was appreciated"
Cons: "Packed in like cattle, seats were not comfortable, no WiFi"
Pros: "Seats"
Cons: "Nothing"
Cons: "Everything. The plane was disgusting, garbage from the last flight. We were delayed too."
Pros: "Horrible attitude and incompetent..did not properly tag luggage causing us to miss next 2 flight segments. DISASTER"
Pros: "The crew was very knowledgeable and assertive in their commands."
Cons: "Planes are too small. There weren’t any TVs on them and all 4 of my flights ran late."
Pros: "Nada"
Cons: "Pésimo"
Cons: "Give the drinks at least for free"
Pros: "They didn’t let me on"
Cons: "They could’ve timed the connection better so I didn’t miss my flight"
Pros: "The seat was awful! No cushion at all. Very old like you are sitting on a piece of hard wood for 3 hours. Causes unnecessary back pain. No leg room or arm room. Won’t travel Volaris again."
Cons: "Seating"
Pros: "Efficient boarding-very pleasant crew"
Cons: "I was harassed while waiting to board the plane saying I had to check my Carry on because there was no room above in the plane – I told the individual I had some expensive medical device and she stated that it didn’t matter – when I entered the plane I did find more than adequate space to put my bag"
Pros: "Good basic airline ALWAYS reserve your seat ahead of time"
Cons: "Softer seats more like cement"
Pros: "The crew"
Cons: "Baggage limits"
Pros: "Nothing"
Cons: "That they could wait for me i lost the flight"
Pros: "Crew did there job very well. Seats were terrible like riding in a New York City bus. Shamful, this airlines has no respect for their paying customers. My knees were pushed into the seat in front of me."
Cons: "Fire, dismiss, out of hear the CEO who approved the cramped seating layout!"
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Pros: "Nothing"
Cons: "Luggage delayed at least two hours. Waiting for it still! This is nuts."
Pros: "crew was friendly"
Cons: "no entertainment choices offered - RADIO OR VIDEO."
Pros: "It was on time. Crew was fine."
Cons: "Cramped seating, uncomfortably hot the whole way, they Michel and dime you for every single thing so the “low fare” became more expensive than other options."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Pros: "Nothing"
Cons: "Everything ! That’s how bad it was."
Cons: "I spent 5 hours trying to change my flight for another day and the people at Volaris call center stalled until my time ran out and was within 4 hours of my flight, thus being unable to change it. All this plus the usual: uncomfortable sitting, expensive snacks and mediocre service. Definitely the chepeast way to fly!"
Cons: "Charge 50 dollars for one baggage. when other airlines charge 25. Bad service."
Cons: "Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?"
Cons: "It was very delayed and they gave very inaqurate information about it"
Pros: "N/a"
Cons: "No real food"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Volaris is now weighting handcarry bags at the gate and charging if it is more than 10 Kilograms. Mine was ok. But a new rule enforced when boarding. Several passenger had to stop, weight and pay. Another bad thing on Volaris."
Pros: "Boarding from cancun was pretty good."
Cons: "No free snacks or beverage"
Pros: "Vacations food dancing and great time whit the family"
Constant delays on the way to and From. Flight was delayed to the following day and had to stay in Mexico for an extra night
Great trip, excellent price! No entertainment on board which is typical for this short flight. I did enjoy the option to purchase snacks.
Too many announcements. There was no food or entertainment but there was no n/a option
Pros: "Cheap option"
Cons: "Sitting with my new fiance would have been nice."
Pros: "price"
Cons: "Cleanliness of the plane. There were three pieces of gum stuck to the seat in front of us. Gum infer the seat on the way down to Cancun"
Pros: "I got back on time and smooth flight!"
Cons: "Recliner sitting"
Pros: "All is great but the KC customs officers were rude and just hateful.."
Cons: "Customs officials"
Cons: "Very nice. Smooth. Fast"
Pros: "Good service"
Cons: "Entertainment and better seats"
Cons: "Entertainment on long flight"
Pros: "I like that the plane was on time departure from Ontario in arrival and also on departure from Orlando to Ontario"
Cons: "Some type of entertainment on the plane"
Pros: "On time, clean."
Pros: "Inexpensive fare. CLEAR and TSA-PreCheck for security screening a big help at very busy Denver airport."
Cons: "Bag check is expensive at $40/per. Nickel and dime passengers for everything. Fare was cheap so I guess it was worth it. Online check-in was a big pain, since Frontier had incorrect/missing information (name-was that Kayak's fault or Frontier? I don't know.). When I attempted to correct it, they changed my fare to full price. Allowed check-in to timeout and eventually successfully completed without corrections so that fare was unchanged."
Pros: "Short flight"
Cons: "Not even a refreshment without cost."
Pros: "Nothing very disappointed with Frontiers service"
Cons: "From Ontario to Austin we were charge $50 for each carry on luggage we 1 for me 1 for my husband total $100 charge From Austin to Ontario carry on luggage was free why?Im filling complained about the airline"
Pros: "The roomy seats"
Cons: "No tv in headrest and flight attendants were not very friendly"
Cons: "Flight delayed 2 hours! Seats don’t recline in coach!!"
Cons: "We arrived very late due to the airline being run so poorly. Something about paperwork according to the pilot. Now the rental car company is closed so I have to sleep at the airport and wait till the budget opens again in the morning. Frontier should put me up in a hotel as their mismanagement caused the delay not the weather. But they just said too bad because the flight was less than 4hours late. Frontier - never again!!!- plus the seats are painful"
Pros: "Clean smooth flight and nice crew"
Cons: "Rude woman at check in counter"
Cons: "The plane was over an hour late and they lost our luggage. I understand things happen it was not that big of deal but the lady in Syracuse was unfriendly and acted like she could care less. We ended up going to a wedding in our shorts and flip flops because we had no clothes and not enough time to purchase any. Our bag was delivered about 1am. The customer service was really pathetic. Not even an I'm sorry this happened."
Pros: "a bit better, the flight was only half full so it made the experience more enjoyable overall."
Cons: "Kinda annoying they are always trying to upsell."
Pros: "We landed in Denver 30 minutes ahead of schedule and I must say that the flight attendants were great at making sure that our needs were met. We will be flying frontier again!"
Pros: "Crew was good. They were late boarding the plane, but the captain made up the time in the air."
Cons: "There's extra charges for carry ons and beverages Majority of the seats have no leg room No in-flight entertainment or wifi"
Pros: "The flight itself was fine"
Cons: "I used to love frontier but now everything from baggage policies to checking in feel like a huge hassle"
Pros: "The fair was low and boarding was efficient."
Cons: "The booking process was terrible online. There’s a charge for refreshments, the tray table is tiny, the staff didn’t seem happy, the seats don’t recline at all, they charge for carry ons, no outlet to charge my device."
Pros: "crew"
Cons: "you should be arrested for those seats"
Pros: "The fabulous front row seats!"
Pros: "On time"
Cons: "Seats have no padding, do not recline. Arm rests a joke."
Pros: "Comfort seating is spacious."
Cons: "Doesn’t make sense to charge for water."
Cons: "I did not like paying for checking in a bag and paying for the seat if you check in early."
Pros: "The duration of the flight was short."
Cons: "Frontier airline Cancun to Phila Boarded plane early just to wait over 1 hour on tarmac Turn off ac multiple times while waiting on a hot Mexico summer day Incredibly uncomfortable seats that don't recline No complimentary drinks for a 4 hour ride Won't let you sit in emergency row even though no one else is without paying Incompetent staff that allows long lines at back of plane, disregarding federal aviation laws Insufficient head room on window seats"
Pros: "Good captain. Quick flight."
Cons: "Cold with no blanket provided. No movie."
Pros: "on time"
Cons: "seats don't recline on frontier. tray table is way too small. Just charge a bit more and skip those extra charges like paying for a seat and for carry on bags. I won't fly Frontier again. Flight to Cancun delayed 1 hr."
Pros: "clean"
Cons: "No internet connectivity. This is an ABSOLUTE deal breaker for me. I MUST have this to be able to work."
Pros: "Times offered"
Cons: "Small seats, no tvs anywhere on the plane and everything costs you. A soda was even $2, hidden fees everywhere, of course with annoying baggage fees and choosing your seat assignments! Will avoid flying to another country on Frontier again. Long flight without any sort of entertainment offered especially for the expense and hassle of baggage fees etc. One flight attendant was rude and snotty."
Pros: "Larger seating was available."
Cons: "Additional charge for carry on luggage. No entertainment and no "free" food. The adds on (seat/luggage/food) put the cost of flying with Frontier to the same level as the airlines that don't charge for additional "things"! So why wld you fly "discount " if in the end you pay as much...possibly more than the competition!"
Pros: "The boarding was quick and well managed, the flight was flawless and The Pilot told us the CoPilot, Bonnie was going to get us in early, we were 40 minutes early, and that included a little maneuvering around some storm clouds. Didn't try the food and missed the entertainment."
Cons: "It took 40 minutes for our baggage to arrive at the carousel."
Pros: "On time and smooth ."
Cons: "My family along with another family flew to Cancun for New Years vacation. The plane leaving from Denver was one hour late, boarding took forever and there was no communication regarding the issues. At least someone could have explained what was going on or why it was running late as to not leave us guessing. Upon our arrival in Cancun, my husband Never received his luggage. We filed a report and waited for it to arrive day after day. My husband spent HOURS of his vacation time trying to track down his luggage with little help. He spent HOURS on hold with Frontier which was also very frustrating to my family and our friends. His mother also made calls to Frontier with the same frustration and with no answers. My husband had medicine in his luggage along with all his clothes, many that were purchased for this trip as we don't travel often. We then had to spend lots of time and at least $800 purchasing new clothes--which was only a few t-shirts and a pair of shorts so he could enjoy the beach and our adventures. I could continue to complain, however, I refuse to waste anymore of my time with Frontier. Unfortunately this has been BY FAR the WORST Customer Service we have ever received. We are not ones to complain and have often given excellent customer service reviews. I am just thankful we made it there and back safely as that became a concern to us as well. I would highly recommend spending your money and time with another airline."
Pros: "Crew was polite"
Cons: "Staff tried to make me pay for two carry-on's for one bag and one purse--totaling to $90. You have to pay for soft drinks. Generally bad experience and a rip off."
Cons: "The flight landed early but then I had to wait 40 minutes for my bag. Then another 40 minutes for a shuttle to take me 100 feet to another part of the airport. It was ridiculous. Very dissatisfied!"
Cons: "the charge for luggage too expensive, I'll never use this airline again."
Pros: "Both flights (to and from) were on-time. The crew was very capable especially the crew on the initial flight as they were confronted with two heavy drinkers one of whom got sick. Their handling of these two was very professional, firm and effective."
Cons: "The increase of $10.00 (from $25.00 to $35.00) for my checked-in bag from my initial flight one week ago to my returning flight. There was no prior information of this increase."
Pros: "The flight attendants were nice. We were on time."
Cons: "We wish we would've known about them charging for carry on bags ahead of time. We would've consolidated. Instead, we were surprised at the gate when we were informed that EACH carry on would be $40 EACH way! That added an additional $160 to our trip and was more expensive than our checked bags ($30). Then upon boarding, we were seated in a row without a window, and the tray tables are TINY. They charge extra for EVERYTHING, even water. After flying Southwest exclusively, all of this came as a surprise to us. We also have TSA Pre-Check, but the woman that checked us in said "she didn't have time to look it up", she seemed clueless."
Pros: "Service was good on a clean plane. Once airborne, it was a pleasant ride."
Cons: "Aircraft was late inbound and 50 minutes late to depart. Baggage was not delivered to any passengers until a full hour after arrival."
Cons: "Bagage policy is BS. Unless you fly with just the shirt on your back, they are going to charge you more that ticket price, and tell you luggage wont fit to get you to unnecessarily check it."
Pros: "I did not like anything"
Cons: "Passengers were kept on the plane for 3hours before the captain made a decision to let the passengers off. the flight attendants were rude and lacked compassion for the passengers discomfort. Passengers were not offered any complimentary beverages or snacks to compensate for the inconvenience. Limited clarity was given concerning steps needed to board the next flight. The seats are hard, uncomfortable and do not recline. This is not my first negative experience with frontier but it will be the last."
Pros: "Even the lower cost seats were comfortable. Smooth flight."
Cons: "Took off late both coming and going. They did make up time. Glad I was not connecting flight as it would have been stressful"
Cons: "Beware of the $75 charge for bags over 50 lbs. We were not aware of this policy until checking the bags in at the counter. Would have been better to take two small bags rather than one big one. Because of this we will look for other airlines when booking in the future."
COVID-19 information
Safety measures for airlines flying from Quintana Roo to Ontario
Airlines flying from Quintana Roo to Ontario have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
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Masks required on board, masks provided on flights from Quintana Roo to Ontario
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Middle seats unavailable to book on flights from Quintana Roo to Ontario
Pre-flight testing
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