CUN - SJC
Find cheap flights from Cancún to San Jose
Good to know
|November||Best time to beat the crowds with an average 44% drop in price.|
|July||Most popular time to fly with an average 46% increase in price.|
Average price round-trip
|$415||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from Cancún to San Jose
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $240 or less one-way and $421 or less round-trip.
- The cheapest flight from Cancún to San Jose was found 0 days before departure, on average.
- High season is considered to be June, July and August. The cheapest month to fly is November.
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Top 5 airlines serving Cancún to San Jose
Scores according to KAYAK customer reviews
Pros: "The flight was less than half full, first time in years I’ve had that experience. Everyone had space to be comfortable. Crew AND passengers were all polite and relaxed. Cheese and fruit tray was delicious. Free texting and entertainment for your own devices."
Cons: "It took me awhile to access the free entertainment available for our own devices, but then it was great, including Oscar nomination movies and wide variety of tv, documentaries etc"
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Cons: "When I asked a flight attendant to pour water in my own reusable cup she frowned and told me to use new plastic cups each time. I told her I’d rather not have water."
Pros: "Great crew! On time professional Food average. Excellent pitch for the Alaska Mileage plan and credit card"
Cons: "for a 1 hour flight, you could add more frequent services from Reno to SJC. This will help remove traffic from the roads during long weekend and encourage more travel to Reno/Tahoe area from those of us who don’t prefer driving in traffic"
Cons: "It would be great if there was power outlets for notebook on board/"
Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."
Pros: "Great seats, excellent crew, food and drinks were great..."
Cons: "Boarding wasn't good. Stuck outside on the jetway / tarmac in 90F heat for 10+ minutes in Cabo. Bad for kids and elderly - better to have everyone wait inside with the AC on until the plane is ready!"
Pros: "We were on our way to a bachlorette party and the crew was really fun and adding to the whole experience."
Cons: "I expect Alaska Air has made a tidy sum from passengers who have to rebook when they depart the gate early."
Pros: "Excellent service, timing, crew amiability."
Pros: "Boarding was easy"
Cons: "The flight attendants were rude and snotty."
Pros: "Plenty leg room"
Cons: "I paid $25 to get an earlier flight. Plane was brought back due to pressure failure. Changing aircraft. Would like my money back for the inconvenience of leaving later and having relatives wait in San Jose. Please let me know. Thanks"
Pros: "Donny was the best crew member. Everyone was very nice and very attentive. Restroom was very clean and the whole plane was very well maintained."
Cons: "Flight was delayed for 1h, you had to pay for food and entertainment for a 5h flight"
Pros: "Quality service and professional interaction from flight crew"
Cons: "I was late two minutes and they wouldn't let me on the flight. I arrived at 5:10am for a 6:00am flight. Boarding started at 5:20. They told me that I wasn't allowed and that I would 'have to' book another flight for another $125!!!! I feel like I was robbed! By the time I made it to the gate of the other flight I was 'forced' to buy it was 5:48...plenty!!!!! of time to board my previous flight! I will NEVER fly with alaska again! Bunch of thieves!!!!!!"
Cons: "pretty cold and no blankets in economy"
Pros: "Totally Everything About Alaska Airlines Was Awesome !"
Pros: "On time"
Cons: "No special perks"
Pros: "Personal entertainment iPads are nice options to rent for the flight duration."
Cons: "I had a window seat - 10A, except there was no window, just s blank wall space. Needless to say, 5 hr flight felt very long."
Pros: "Boarding was good. Staff friendly."
Cons: "No electronics charging outlets. Limited food."
Pros: "arrived early - thank yoiu Gerda"
Pros: "The whole service was great"
Cons: "The customer service the kind people"
Pros: "The crew was very polite"
Cons: "Why do people bring in heavy luggage that could fall and hurt passengers"
Pros: "The phone charging plug was useful. Also the free short films were nice."
Cons: "The stewardesses kept racing down the aisle and bumping my arms. I also got bumped with the refreshment cart twice."
Pros: "Had no issues with flying with this airline, everything went well!"
Pros: "Nothing remarkable."
Cons: "Difficult getting seats together. Had to call airline directly to obtain seats together. Could use a bit more leg room."
Pros: "I liked being able to check in on line ahead of time. Boarding was efficient ."
Pros: "They were on time. We went economy. We got what we paid for. Brought our own lunch. I would recommend it. Flight attendants were good. No surprises!"
Pros: "Flight departed on time."
Pros: "This was my first time flying on a big commercial plane and having to deal with big airports. All in all, I had a great first time experience. The whole process made sense, it was fast, easy, everyone was friendly. I never had any hiccups or got lost. So thank you for making my first time so easy and for all the hard work all of you do to make that possible for everyone!"
Cons: "The plane left late but still arrived on time so I really don't count that as a criticism. If that's the worst thing you've done, then keep doing what you're doing because I have no problem at all with it haha. I will definitely be a repeat customer!"
Pros: "Everything was wonderful"
Cons: "the crew, especially the guy was so busy talking to the other crew members that he was just going through the motions of taking care of the people. I asked him what mountain that was outside the window. His response was "I don't know" and kept right on talking to his other helper. If a patron asks a question he should at least not give the impression that I was interrupting his talk with the other steward while serving"
Pros: "I liked customer service . punctuality"
Pros: "I like that they allowed active duty to board along with first class etc.."
Cons: "The movie players had no power so it took a while for the crew to get them to us."
Pros: "Great crew"
Cons: "Economy is tight, but that's why it's cheaper."
Pros: "Service was Horrible"
Cons: "Not a friendly airline at all. Book with someone else."
Cons: "tight seats"
Cons: "3's a crowd man, bumper to bumper in those seats."
Pros: "For us there quickly and mostly in comfort"
Cons: "Too hot all flight, the vents blew hit air"
Cons: "Flight was cancled"
Pros: "Very comfortable flight. Great service as always."
Cons: "The boarding area in Cancun didn't have the normal Alaska boarding screens showing what groups they are boarding."
Pros: "I called to change seats for my wheelchair dad and was cheerfully well accommodated by customer service."
Cons: "When I initially placed the reservation online my dad was seated in a middle seat in the back with no options to change seats. I had to call customer service and they were very helpful."
Pros: "Flew to Seattle in the morning in a Southwest Cattle Car. Flew back on one of Alaska's new 737's. Really liked the cabin design. Cabin lighting was very impressive and very easy on your eyes. Well done Alaska!"
Cons: "I'm 6'-6", so more legroom would always be appreciated."
Pros: "Very friendly service. Attendants have God attitude. You can tell the employees are happy and paid well"
Cons: "The bean burrito they give out is just ok. I think it will be better if they just gave a small bag of potato chips or something else. It's free, so all you can do is not eat it if you don't like it I guess."
Pros: "I liked the selection of short films from SIFF, the crew was good."
Cons: "The cabin was a bit too chilly"
Pros: "Service was good"
Cons: "That you charge for the miles credit card"
Pros: "The crew was friendly and we were on time. there was no entertainment due to being a short flight, very understandable."
Cons: "The line to check in was horribly long & slow. Almost everyone in line was complaining & many were afraid they would miss their flight, including myself. I arrived 2 & 1/2 hours early & barely made it to my gate!"
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Very orderly."
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Cons: "They wouldn’t accommodate with seating and I couldn’t sit with the people I came with. Also they served almonds and I’m allergic. The guy sitting next to me requested almonds causing my eyes to swell and my throat to close"
Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Cons: "Nothing to add"
Cons: "Lack of food options"
Cons: "They changed my departure hours three times"
Pros: "The crew at gate were amazing. I showed up without my immigration paper. The literally ran me to immigration to get a replacement and ran me back to the gate having the flight delayed minimally. I am incredibly grateful for their quick and efficient response,"
Cons: "Delayed 15 hours because of a mechanical issue, spent the night in Cancun. Customer service and communication throughout was terrible."
Pros: "Loved the in-flight entwrtainment, choice of snacks, movable headrests and plug to charge electronics."
Pros: "We flew Delta. My husband fractured his ankle and got a cast the day before our flight to Cancun. No turning back Our seat assignments had us separated on some segments and also at window and middle seats. On all flights we were bumped up to comfort seats with an empty seat next to us for his cast and the final flight home put in an earlier flight home to avoid a six hour layover! Delta really went over and beyond expected."
Cons: "Kayak sent me an alert to our flight telling us we left from Terminal S in Atlanta. After several joyvrides on the tram we found out there is no Terminal S!"
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."
Pros: "The flights were on time and they did two drink and snack services. Great crew!"
Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "Delta seats are comfortable and media ststem is good."
Cons: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."
Cons: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Pros: "Crew was friendly and helpful. Flight smooth and quick."
Cons: "Gate change and departure time change not reflected properly on boarding pass. Problems with gogo in Flight."
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Cons: "Seat, did not get upgraded"
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "The flight was very on-time and it reached the destination even earlier than expected."
Pros: "I will know more on my flight back to my destination!"
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Pros: "Nice plane."
Cons: "No in flight TV."
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Cons: "My email read check into Aeromexico I could not check in the Aeromexico using my phone I was dropped off at the Aeromexico terminal after standing in line for half an hour I find I was in the wrong terminal I needed to be in a different terminal with Delta because Aeromexico even on my reservation read that does not fly to Tampa. I had to find a shuttle to another terminal the shuttlesare not marked it was very confusing"
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Pros: "On time departure, clean plane, competent and professional flight attendants, pilot announcements were clear and relevant"
Cons: "Check in took forever. Delta reservations made some type of mistake when they cancelled our flight to CUN and I needed to rebook the flight. It took the CUN counter agent about 30 minutes to correct their mistake. Then, as we boarded our flight, the bar code reader at the gate indicated another error that the gate agent took about 10 minutes to correct. CUN Delta staff was great and we appreciated the efforts they made to direct us around the airport."
Cons: "Poor leg room compared to jet blue"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Cons: "2 of my 4 bags, which I checked in, were broken during my travel."
Cons: "after reaching the destination, it took a lot to open the airplane's doors and letting people out"
Cons: "This flight was bad from the beginning. We tried to check in and immediately received an error msg stating there was a mis connection due to a delay on the cancun to atl flight. This made no sense bc the cancun to atl flight left on time. We landed 6 minutes late but had already been rebooked to a later flight to LGA. I'm also disappointed delta even allowed us to book on the original flight because there was no way we could have made that connection!! We arrived at our terminal 20 mins prior to boarding for the rebooked flight. It took us approx 2 hrs to get through customs and security in Atlanta."
Pros: "Movie selection was excellent. The package of peanuts was pretty small."
Cons: "package of peanuts was very very small. I think for a flight of that length, a larger snack would be appropriate"
Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Cons: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"
Pros: "Excellent service on the plane"
Cons: "Service in check in within Guadalajara airport"
Pros: "Attentive and Friendly Staff."
Cons: "No in flight entertainment."
Cons: "Food was terrible and seats are uncomfortable"
Pros: "Crew was nice"
Cons: "Boarding was super unorganized everyone was all over the place."
Pros: "The food and drink"
Cons: "My nephews got to the airport 1 1/2 early to check in. They were Not promitted to board the plane. I had to buy new tickets or fly out Monday. I have insurance and was not reimbursed."
Pros: "Super friendly staff, on time, easy check in, and no complaints!!"
Cons: "No complaints!"
Cons: "All of the flights were delayed on our trip to Cancun from SFO. One of the flight delays caused us to miss our connection from Guadalajara into Cancun. They did not have any other flights to Cancun that day so we were put on a flight into Mexico City then finally to Cancun. We understand things like this happen with travel, but the lack of compassion for the situation was shocking. They were not apologetic at all! The lack of communication in English added to the frustration. This was our first and definitely only time we travel with Aeromexico!"
Pros: "They rebooked us on a non-stop united flight"
Cons: "Charging ability, a movie, free bag would be nice"
Cons: "the second part departed late ...."
Cons: "My chair was broken on a four hour flight to SF from Mexico City. I had to sit slumped over reclined despite not wanting to be reclined for the whole flight, even during take off and landing."
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Pros: "I did not like anything. Plane was old, seats were uncomfortable, no leg room, my seat was broken (tilted forward and when I asked if it could be fixed staff did nothing), songs repested themselves, and customs was a nightmare."
Cons: "Read comments above. The flight was tbe worst ever."
Cons: "The flight changed. The terminal and the flight number changed. No information was given. Information desk had no idea."
Pros: "The staff on the flights were very nice."
Cons: "I will never book through this airline again. My flight was delayed and no gate information was available to me. I had to ask several people where to go and was told several different answers. This resulted in a lot of excess walking with my luggage. The airport signs have tiny information for non Spanish speaking passengers. Never again."
Cons: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"
Cons: "Delayed more than one hour"
Pros: "Good service."
Pros: "The food, crew, and level of comfort provided"
Pros: "Good legroom"
Cons: "Aeromexico is rife with delays, every single flight i have taken in the last 4 days was delayed - it is budget airline but it was too painful to have 2 missed connections, 5 delayed flights and extended waiting at airports. Never again."
Pros: "lucky for us the plane I boarded was also headed to Mexico City. They allowed us to stay on the flight and we made our connecting flight in Mexico City"
Cons: "Our flight leaving cancun connecting to mexico city on our return to LAX had a time change that no one contacted us about. Our flight was scheduled to leave at 5:36pm, yet when we got to the airport we were told that the flight is actually at 4:25 and that we might not get on the flight. The gate agent was very rude to us when we were upset and asking questions about why our flight time changed and why we weren't told."
Pros: "Movie selection was pretty decent"
Cons: "Seats very uncomfortable, flight attendant had an attitude because i asked her to help me out with my head phones. Had to ask twice because she told me to give her a minute mean while she was running her mouth with the other flight attendants in the back of the plane."
Pros: "Amazing airline ! Great everything."
Pros: "We made each of our flights only by the will of the Aeromexico crew and they were extremely friendly. The seats were pretty comfortable."
Cons: "The food was a ham sandwich, and the ham was kinda gross. The seats on the flight are simply too close together, even for an average sized male (5'11")"
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Cons: "Aeromexico is a scam. I will never travel with Aeromexico again. When we arrived in Mexico City, MX the airline changed their boarding gate without notification. We were sitting at the original gate for 2 hours only to realize they never called us to board. By the time we got to the correct gate, we were not allowed to board the plane because they said we were late. The plane left at 5:00 p.m and we arrived at the gate at 4:50 p.m. They informed us that we had to purchase new tickets which cost $370 per person. There were 4 of us. After arguing with the Aeromexico representatives and supervisor for over 5 hours and having them check their flight boards they admitted to making the mistake so they changed our flights without charging us, but now our flight leaves the next day at 6:20 a.m. and we will not get to our final destination until 4:15 p.m. So, we have to spend our night sleeping in the airport until our morning flight at no fault of our own. Their customer service is the worse and I've never ever had this kind of travel experience with any other flight. I am fed up, tired, and will be reporting this airline for fraud because many other customers have had the same experience. Never again will I travel with Aeromexico and Kayak should be ashamed to partner with this airline."
Pros: "Not too crowded"
Cons: "We didn't know the gate number until after boarding time. We boarded very late. Couldn't get comfortable in the seats"
Pros: "Great staff and comfortable aircraft"
Pros: "The pilots seem to be very skilled at landing. All planes touched down very smoothly. This may be an odd observation, and no one would really mention this - but it's important to point this out."
Cons: "Overall, Aeromexico is a very poor quality airline. Flight delays meant we lost a day in Cancun - and there was little or no communication from anyone regarding next steps. There is no coordination, no organization, food and coffee were of poor quality, and it an airline to be avoided at any cost."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "We arrived safely."
Cons: "Flight was delayed by an hour waiting on connecting passengers to clear customs. Boarding was disorganized and chaotic."
Pros: "The seats were extremely comfortable. They provided free entertainment."
Cons: "No option to confirm seat via phone beforehand, the website kept malfunctioning. No pillows and blankets for passengers on the flight. Those were provided on my flight to Mexico, not on the return flight. Extremely cold."
Pros: "very helpful flight attendant crew"
Pros: "Entertainment. Every seat had their own tv."
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Pros: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Cons: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."
Pros: "Great flight, comfortable"
Cons: "Al momento del checkin, muy tardado y dando prioridad a los socios del club premier."
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Pros: "Chair and leg room were good, TV on the second flight was outstanding."
Cons: "First plane/leg was a little dirty. Second plane was immaculate."
Cons: "Confusing in LAX as to where to go for the flight"
Pros: "Staff was great"
Pros: "Customer service was friendly"
Cons: "So uncomfortable"
Pros: "Movie was the only positive side of the trip. Cramp seats."
Cons: "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."
Pros: "The flight boarded really quickly with absolutely excellent service from the flight crew. The pilots and crew were so considerate, and helpful. They totally took care of all of us. From the time I got on to the flight to the time I got off the crew were there to make sure I was taken care of."
Pros: "Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats"
Cons: "The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ...."
Pros: "The staff that pushed us thru the ridiculous process of going thru customs , getting our bags checked again & raced us thru to our connecting fight was amazing !!!"
Cons: "Our connecting flight was too close given we were coming back from Mexico& had to go thru customs. The security at customs were so rude to my mother who was in a wheelchair! The customs checking process was a joke! We barely made to our flight running thru that entire airport pushing my mother in a wheelchair. I can't tell you how horrible the experience was for both of us!"
Cons: "My husband is 6'5" and sitting next to him the whole flight was barely bearable."
Cons: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"
Cons: "More flight delays..."
Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Pros: "I had a family member enter the hospital 5 hours before take off. I got a full refund, even though I didn't have trip insurance."
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "The plane was brand new and the crew were very nice. Entertainment system was well-done with good selection of movies. Even unedited movies!! Great."
Cons: "The plane was delayed for a half hour before it was marked as "delayed" and then it was delayed another half hour. If I had known it was going to be an hour late I would've been able to eat a proper dinner. They seemed to be out of every normal drink on the drink cart."
Pros: "I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory."
Cons: "Nothing Other than dservice provided by Korean crew members"
Pros: "Staff was kind."
Pros: "Flight was prompt. Crew was good."
Cons: "Not seated together with my wife. Looked at paying for upgrade, but no seats together."
Pros: "Everything went smooth. Staff were professional and friendly"
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Pros: "I like that it's open seating."
Cons: "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."
Pros: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
Cons: "No issues"
Cons: "THe reading light was broken"
Pros: "Nothing, I missed my flight bc of lack of paperwork and information from the crew"
Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Pros: "Left on time, seemed to have a little more leg room than on previous flights. Experienced some air turbulence, but not sure pilot could have done anything about it. Delayed refreshments, but the attendants still managed to serve everyone."
Cons: "Seemed to take a long time for luggage to arrive; not sure what problem was. Not sure why we had to claim our luggage, only to turn it in again right away."
Pros: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Cons: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
Pros: "I had lots of space to my self"
Pros: "On time"
Cons: "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Cons: "airbus A320 doesn't have power ports at seats...."
Pros: "The leg room in first class."
Cons: "Meal was not good."
Cons: "Ticketing agent was rude"
Pros: "Entertainment was not available for the latest Safari browser 10."
Pros: "Smooth, quick flight!"
Pros: "Again getting moved up to first class"
Cons: "I would have liked to know before I was already seated in Coach."
Cons: "It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable."
Pros: "Main cabin extra leg room."
Cons: "Barely any help with delayed flight and connecting flight. Had to say a prayer and sprint through DFW to make the connecting flight."
Cons: "Do not bring blankets!! And the staff not nice"
Pros: "Flight was early both ways. Pleasant experience"
Pros: "I missed my previous flight, and even before that my day was going pretty bad. I was quickly routed to the desk to get a replacement ticket, and even though the flight was oversold, they had me wait around until the plane was ready to take off. A couple minutes after they shut the door of the boarding bridge, I was called and told to follow one of them. It turns out a couple of people were headed to the right city in the wrong country."
Cons: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."
Pros: "Since the merge with US Airways, it seems as though American has adopted it's ways. US Airways was my least favorite airlines therefore I am disappointed by the merge. American now charges $25 each way for a trip to the Caribbean, which was not the case in the past. No entertainment provided unless one wants to watch a Free movzie on your small cell phone screen (lets hope your phone is well charged and you remember to bring your ear buds also)."
Cons: "Lack of snack options, lack if entertainment, baggage fees, less space for comfort."
Pros: "Captain was like a tour guide, gave us info about what we were flying over and kept us super up to date on all info."
Cons: "Seat in front distance. Granted I'm over 6 feet tall but sucks to have to pay $50 just to be slightly comfortable. Then in the aisle getting bumped all the time with people going by. Got rammed by the flight attendant cart, wasn't very fun. Left a nice bruise on my shin."
Cons: "American Airlines has become like the worst low cost airlines! After buying the ticket, everything else is at a cost: to select your seat, to check bags, everything. Whenever I will have a choice, I will chose other carriers!"
Pros: "Short flight"
Cons: "I didn't like having to pay an extra $25 to check my bag and I didn't like having to pay an extra $25 to change my seat assignment. The really hard landing in San Jose wasn't a lot of fun either. Recommend checking out other airlines before booking with American Airlines. I've taken American flights before with much the same experience. I was hoping like other airlines American's service might actually have improved - wishful thinking."
Pros: "The in flight entertainment app was nice."
Cons: "I liked the in flight entertainment app however my powers source for my device wasn't working well and I couldn't finish the movie that I had purchased."
Pros: "New plane Lots of movies Recharge outlet for devices Couldn't be better !!"
Cons: "Very pleasant"
Pros: "Airline crew made no attempt to help the passengers on board who had connections flight to leave air craft before other passengers."
Pros: "The entertainment can stream a large library of movies to your device"
Pros: "Call me immediately"
Cons: "Call me immediately"
Pros: "That we landed safely!"
Cons: "Temp was cold, they had no blankets to use, ran out of hot meals by the time they got to our seat"
Cons: "my language arrived in 24 hours delay"
Pros: "No delays, everything went smooth"
Pros: "Left on time"
Cons: "Crammed unconfortable"
Cons: "I got the wrong seats. I paid for economy plus and requested an aisle and middle seat and ended up with a middle seat and window seat. Horrible customer service from United in Mexico. They did absolutely nothing to accommodate their mistake. United Airlines is awful."
Cons: "Had valid tickets bought months ago, but no assigned seats. Only way to make sure I had seats was to upgrade....bush league. Be loyal to the people that plan ahead and purchase tickets on your airline and actually assign seats there and then."
Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "Not much"
Cons: "Absolutely NO leg space."
Pros: "Online confirmation"
Cons: "My seat assignments were changed and we were at the end of the plane next to the bathroom. I know I didn't put those. I don't like the fact that you have to pay for baggage and there is no food provided other than a drink and some really poor substitute even for peanuts. Southwest at least allows you to have a free baggage. It's not the fault of the pilot but it also is very bumpy. The flight crew was fine and it's just the uncomfortable aspects of having my seat assignment changed and the extra charges for anything that makes it comfortable."
Pros: "Wi fi movies"
Cons: "Tiny seats. I'm 6'1" and 225. All passengers need more elbow and leg room."
Pros: "Getting off the plane in Chicago."
Cons: "Plane got pretty warm and didn't cool down much during the flight. In-flight entertainment was poor; DirecTV was the only option and I believe there were some issues due to not being over US soil upon departure."
Cons: "Terminals were a bit far a part"
Pros: "Free movie due to wifi being unavailable"
Cons: "The crew seemed less than cheerful"
Pros: "Flight attendant, Annelle, was very attentive and friendly throughout the flight. The other flight attendants were as well"
Cons: "Delayed flight. Horrible flight:///"
Pros: "Nice airplane"
Pros: "On time flight"
Pros: "The crew and drink selection"
Cons: "Delayed, and sat on runway for 45 minutes after landing."
Pros: "The fly was good and the captain as well."
Cons: "The boarding process was a mess and I got the worst seat."
Pros: "The crew was very attentive and caring"
Cons: "MY SEAT WAS CHANGED WITHOUT EVEN ASKING ME The flight was 3 hrs delayed There was crying babies on board so I couldn't even get some rest"
Cons: "on the way there we had TV. On the way back we had to take a different route (which added more time for the trip)and we did have a TV on the head rest or even movie showing. Also one snack that has three crackers isn't worth handing out. It would be nice to be able to enjoy the snack."
Pros: "I liked the timeliness of the flight. we arrived faster than expected."
Cons: "there was an open seat next to my boyfriend and i, we thought we would have a little extra space on the flight since the seat wasn't taken. but the flight attended moves a passenger next to us without notifying us prior or even asking if it's okay, or ask that we scoot down so that we can at least have the window seat. would've been nice to have the window to lean on.. we felt like she could have said something to us. she was very rude."
Pros: "United planes are up to date and clean. Service excellent. All personnel very nice."
Pros: "Great service!!"
Pros: "I liked the sincerely friendly staff; they made it a pleasant experience."
Cons: "I would ha've liked free TV; ,I feel I've paid for it in cost of ticket."
Cons: "Everything, I got the worst seat and I had a seat in the front and was moved without my consent and unable to be moved back."
Cons: "I waiting from 9:00 morning until tomorrow 8:00. 24 hours for cancelled this's so crazy and long time and I still waiting for another flight"
Pros: "It was a direct flight."
Cons: "no food unless you bought it no wifi or entertainment at all unless you bought it, or had the united app on your device (which, you can't download on plane). overhead compartments smaller than usual, as was under seat area"
Cons: "They should offer free movies and this silly bags of nuts; can someone be more creative?"
Pros: "The evening before our return to US from our vacation in Mexico, my husband lost his passport. The Cancun airport crew, including Paz and Raphael, worked with US consulate (on a day they are typically closed) to get permission for him to board the return flight. Otherwise, we would have had to stay two more days ( until monday) to go to the consulate. THANK YOU, United!"
Cons: "Waited for 3 hours for the flight to finally be cancelled, then waited another hour for a van to arrive. It's only a 2-1/2 hr drive to begin with! This is the 2nd time of 4 I've booked this flight that it's been cancelled. Doubt I'll ever book again."
Pros: "Great free movies in first class."
Cons: "The first class crew was not very warm or welcoming. The outgoing flight from IAD set the bar high -- they could've spent less time gossiping and more time remembering my drink order."
Pros: "I liked that they made it to my destination on time."
Cons: "Everything costs money on top of the tickets I purchased. To compete with other airlines they are going to have to start including food, baggage, and entertainment for free especially on international flights."
Pros: "Free entertainment because of the bother"
Cons: "Having our flight delayed. The pilots were still in Houston when we boarded the plane in Cancun. Sat on the plane 2.5 hours before they cancelled due to staff being over the limit of hours they could work. Surely this could have been realized before they boarded us! Very sloppy management of us on the plane, getting off the plane with staff saying "we don't know what's going on""
Pros: "1st class seats great as was the food."
Cons: "Lesson learned. Those first row seats as spacious as they are do not have stowage areas except overhead. One couple in the opposite front seats took up four spaces of overhead space and pretended they didn't understand when the stewardess made a half hearted attempt to ask people to use one space per seat in the overhead bins. Some people had to check fragile packages due to this issue."
Pros: "The pilot flew the plane well and kept us informed about the route."
Cons: "Our luggage was rummaged through and jewelry was missing from inside the checked luggage!!!!!! Not to mention the fees for traveling with a regular piece of luggage that was well within the weight limits. SOME of the crew was rude (the guy was polite). They sell everything meals, entertainment, etc on board it is already pricey to fly and I guess it includes nothing but your right to sit and breathe. . The plane was cramped and there was trash by my seat probably from a previous flight. Also, I did not get to sit by my travel companion."
Cons: "It was a bit delayed"
Pros: "I had a complaint of overly noisy passengers in front of me as did others. Finally when spoken to about it by a femal stewardess they sat sticky quoted down."
Cons: "When I boarded and got to my seat o found it dirty. The steward had me ubvelcro the cushion so he could wash it off but their was a lot of food debrie from previous passengers. I didn't feel like I was sitting in a cleaned space for the duration of the flight"
Pros: "It is apparent that United is working to improve their customer service and efficiency - factors which have deterred me from using United in the past. FROM SFO TO CANCUN: First of all, the check-in procedure is very quick these days. At SFO, there is a curb-side check in, which also allows customers to pay the baggage fee and drop off the bag right there. I've used this in the past during busy airport hours. This time, I flew overnight, so I used the self-check kiosks in front of the check-in counters to check-in, pay the baggage fee, and print my ticket. I used the check-in line to check in my suitcase. The line was so minimal and moved so quickly, (as did security), I was at the gate in 30 min (from the SFO BART station). I rarely fly United because the check-in lines used to be very long and slow. In the past, I've missed more than one flight due to extraordinarily long check-in lines. I'm glad to see on the last 3 flights I've taken with United, this has changed for the better. FROM CANCUN TO SFO: I was happy to see that Cancún also has kiosks for self-check-in. It wouldn't allow me to check my bag, though, and I had to wait in a slow line to do so. Still, a much improved check-in compared to past experiences. *I should note: the slow line had 8 people in it and took 25 minutes. With many people, United Cancun lines have been known to take over 2 hrs. This was a Thursday afternoon on January 8. I'm not sure what the line would have looked like the Saturday before . . . BOTH FLIGHTS: The stewardesses did come by several times (as opposed to once on other airlines), offering water, which was appreciated. Finally, United tends to offer multiple flights at cheaper prices and more convenient times than other airlines. However, I still prefer flying other airlines - despite the increased cost - for the reasons below."
Cons: "United planes are older, outdated, and very small. The video system on the back of the headrest in front of me did not work on either flight (there or back), and no snack of any kind was offered on the afternoon 4.5 hr flight back from Cancun to SFO. A mini bag of salted peanuts were offered on the overnight flight from SFO to Cancun. But these were the least of my concerns. Deplaning was slow and long when we arrived at Cancun. We waited with the plane door closed, and the air off, for about 10 minutes. It was a hot, humid, uncomfortable wait. Deplaning took a long time due to the small, cramped seats (see description below). On the return flight to SFO, we waited on the runway in line with other planes. While this is not the fault of United, it did make passengers more anxious to deplane. Opening the plane doors took a long time, and exiting the plane even longer because people were slow getting out of their seats and recovering their bags from the storage bins. I saw people struggling to crab-walk out to the isle on "dead legs" (the floor space between seats is so minimal, no one can stand up straight, and must grab the seat in front of him/her to shuffle out to the isle - a difficult task for the elderly, or when carrying purses as big as carry-ons, sleeping toddlers, or babies). The seats were extraordinarily hard and small on both flights. I fit in the seat just fine, but had no leg space, and could not recline. In effect, I was forced to fly the entire time in an upright position, sitting on a rock-hard seat that felt like thin plastic-leather stretched over metal bars. I'm a young 40yr old traveler of normal size (5'4") and health (135 lbs), yet it was extremely uncomfortable sitting on that seat with no way to redistribute weight. I had pain in my legs for over 24 hrs after flying United from Cancun to SFO. I flew 6 round trips to Miami and Mexico City last year from SFO and never had this happen. I've flown to Peru and Miami direct - and much more comfortably - on other airlines. I will not choose a direct flight over 2 hrs on United again, and will continue to choose other airlines whenever possible."
Cons: "Unorganized boarding process, had to pay to check my only bag I brought, no complimentary snack, no options of movies or channels to watch. For such a long fligjt some kind of options is appreciated"
Pros: "Great customer service and spacious seats"
Cons: "The check in fees & maybe the staff could seem a little bit more excited when we Landed in Cancun."
Pros: "The flight was smooth and no incidents. The plane was clean and the flight attendants courtesy at the higher level."
Cons: "Even if I had the app downloaded I couldn't watch anything...kind a boring. Hope that they can fix that for the future."
Pros: "Leaving Cancun I was instructed to consolidate my purse into my overhead bag. In this process my cell phone was left at the terminal gates. At Houston lost baggage counter a wonderful woman was able to connect with the airport security in Mexico. Locate my phone, arrange for a hold and friend to pick it up in two days when she was flying out of the same terminal. I greatly appreciated everyone's effort to go the extra mile and the Mexican staff was beyond helpful especially since I was coordinating this all from the US with broken Spanish"
Cons: "Leaving SFO to Cancun, a horrible experience two day delay due to weather. No offer for even a toothbrush was given, no refund for any part of the tickets or costs of delays. I managed to leave the airport and return, waiting for several flights I was finally able to fly standby with a layover into Mexico DF and on to Cancun. Arriving three days later than my original plan. The most frustrating part was on the second morning people were being offered $500 and hotel rooms to give up their seats on an over booked flight yet no compensation or accommodation was offered for the delays I had been through. When asked point blank if I could have this same offer I was suddenly found to be able to fit on the next flight. Overall extremely flustered with united"
Cons: "After a 2 hour immigration deal that wasn't uniteds fault we had 15 minutes to get to our gate before our flight started boarding...after rushing to the gate we found out our flight was delayed for 30 minutes, just enough time to grab an Auntie Annie's pretzel and drink. After we returned we discovered that the flight was delayed another 45 minutes...having a 4 hour flight ahead of us we decided to get more substance than a pretzel. After asking the desk person when our flight would be here, she told us they were awaiting a plane and it could be less time than 45 minutes til boarding. There was a restaurant no more than 30 yards from our gate with a television that updated all the flights so we could see. The flight was scheduled to leave the gate at 6:56pm...we got to the gate at 6:45 and they would not allow us to board because they closed the gates and said we were there at 6:46 and they have to close the doors 10 minutes before...we showed the lady our phones which were correct with the time. Basically they screwed us...they can delay flights for over two hours at your inconvenience but the second you're late they show you no mercy. We had to get a hotel for the night (which they didn't pay for) and board an American flight the next day. The desk lady was terrible, had the worst attitude and threatened to call the cops when my husband cursed and said 'this is bullshit' apparently freedom of speech doesn't fly with United...pick a different airline"
Pros: "The flight to Mexico was great. Great service. Very comfortable ... Excellent ticket agent in Columbus. Prompt fights."
Cons: "During my check in process in Cancun I encountered the single worst airline employee in my extensive travel history. Guillermo Delgado is the most rude, demeaning, aweful person of any airline. When he wasn't roaming the line of ticketing agents kissing the female agents and flirting he was talking on his radio all the while the other agents were processing 10 customers or more to his one. Once we finally got to our turn he was rude and demeaning refusing to check are bags unless we paid him extra money despit being presented with out confirmation stating the first bag was included as it was an international flight. He demanded money under threat of arrest by Mexican police which he stated were his close friends. After buying the bag fees on my credit card he demanded additional funds in cash. Again under threat of arrest. He then stated he would not allow us to fly if we were not immediately compliant which we were. He finally gave us boarding passes and we escaped Mexico ... We will never return. We have traveled the world and never experienced anything like this."