Checking bag line was super long and confusing the Immgration line was super long the airport at mbj need better management etc
Pros: "Middle seats not booked. Cabin very clean, bathrooms kept tidy throughout trip. Very friendly crew. Appreciated cold drinks and selection of snacks,"
Pros: "The comfort of the seating, the flight crew, and the services Delta provides. I always have a pleasant time flying with them."
Cons: "The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems."
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
Pros: "The crew at Missoula airport was amazing, and most friendly"
Pros: "Crew from GNV to ATL was very pleasant."
Cons: "On time departure to ensure that I was able to catch connecting flight instead of missing it and being placed stand by on the next available flight."
Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"
Cons: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."
First the airlines let terrorists make travel a pain and now covid has the process so crazy half the time I just stay home. What could have been better how about everything. Lack of food lack of courteously how about youm some kindness and understanding
Pros: "I like the fact that we finally got despite the inept staff working for American Airlines"
Cons: "More counter people, less gate changes, better flow for boarding, knowledgeable staff"
Pros: "Once in the plane the crew was great."
Cons: "I paid extra to choose our seats. They told us the seats weren’t available. My family was separated on the plane and I lost out on the money I paid."
Pros: "Organized boarding"
Cons: "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
Cons: "Flight delayed. We almost missed our connection. Bags were lost No food or alcohol for first class. Pathetic."
Pros: "Lisa Inzerillo is amazing, I don’t know how she kept everyone happy and safe. What an amazing employee she is, please thank her supervisor for such great training and service!"
Cons: "If Lisa was our flight attendant on previous flights!"
Cons: "AA is not following any social distancing. While you are not able to choose middle seats because you would think they are reserving those for space between passengers. The last 2 flight I have taken with AA have been full with no distancing or capacity limitations in the plane. One thing is what they say in their website and one thing completely different is what they actually do in the plane. Unacceptable during this pandemic"
Cons: "Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags."
Pros: "Crew was amazing!"
Cons: "Food was very nominal considering the 8 hour flight even for a small female like myself. One sandwich and chips and one serving of snacks. Also the temperature on the plane was extremely warm."
Cons: "The cabin crew could care about what they do. The premium economy bulk head seat could not use the overhead bin because one of the cabin crew took it for their luggage"
Pros: "Nice crew, clean plane, and they had soda and coffee!!!"
Cons: "Full flight, not spaced out like I thought it would be."
Pros: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Cons: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Pros: "Basically realized that I won’t fly again if it’s not first class ."
Cons: "When the flight attendant was serving the food, he hit my knee with the cart, I got mad of course because it made no sense that he was pushing the car from behind towards he back of a plane. That can’t happen. I can’t “seat back and relax “ if I need to be worried about getting my knee hurt."
Pros: "United provided excellent service for my return from Puerto Rico to the mainland. Unlike other carriers, United quickly adapted to the reality on the ground and adjusted their schedules accordingly. The result was a safe, comfortable, flight for a very reasonable cost given the very short amount of time I had to make reservations. Thank you!"
Cons: "Seriously? Landing on one end of one terminal and having my connection at the end of another?"
Pros: "A list we were given a nother. Day to travel"
Cons: "My flight to Neward has not happened. It was supposed to be at 1:15 am. It has been posponed to 3:00 pm, plus, my conection flight to IAD, is not available until 2 days after. I had something very important to do today, which did not happed because of this problem."
Cons: "I selected the original flight for it's times, which would work best for my grandmother who was traveling solo and needed wheel chair access. Then I receive an email there will be a 7 hour delay and there were no other flights available for my original time slot. United this is the second time you have "delayed" or changed my seat after calling and selecting it and inconvenienced me. I will look for other providers from now on!"
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Pros: "Staff was courteous polite. Pilot kept everyone informed. Smooth, relaxing flight!"
Pros: "Have no trouble boarding and the crew were excellent."
Cons: "Seats are to narrow and the distance from the gate to baggage claim was very long. Everything else was good."
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Cons: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Cons: "Los precios son muy populares por lo que la incomodidad de los asientos se te olvida. En general todo es bueno. Aparentaba estar limpio y el servicio fue excelente."
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "Maria at the San Juan counter was very nice and helpful. I recently widowed and was very nervous about flying with Frontier. She put me at ease."
Cons: "I have nothing to add here"
Cons: "Seats didn’t recline, it was a bumpy ride nothing was free! That’s what we (didn’t) pay for!"
Cons: "No dieron gratis nada de café ni agua .y las azafatas estaban burlándose de los pasajeros es una falta de respeto"
Cons: "Tickets were purchased together but yet one ticket was zone 1 and the other two were zone 3"
Pros: "The crew was polite and knowledgeable"
Cons: "The seats were very uncomfortable overnight flight could not sleep"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Pros: "The fleet has newer planes and the seats were relatively comfortable given the space."
Cons: "They cancelled our return flight for no reason. Two hours in, the front desk had only managed to accommodate 2 families. We were in San Juan at peak season, so all hotels were full. We were eventually put on a connection to Miami, had to wait a few hours in that airport for our next flight, a multi- stop Southwest flight to Richmond, Atlanta and finally Baltimore. it took us 24 h to get home, instead of a direct flight of 3h. Just because the comoany decided we were not worth serving"
Pros: "Esa a good flight"
Cons: "The chair.has no space confort by my leg. Í had knee replacement."
Cons: "Seats not comfortable at all. No entertainment at all like the little screens for movies or music. Asked for some water (I just wanted a cup of water) and they wanted to sell me a bottle of water for $3. The gave me a half full cup. Had to stay in plane for more than an hour to get out of plane when arraving at Orlando. Even had to pay for my carry on! Never have I ever paid for a carry on with other airlines! And it was very expensive. $105 for carry on + luggage."
Pros: "Price and boarding"
Cons: "Delay (like always), cheap seating and no entertainment. Also, food selection is garbage."
Pros: "my son was sick and the flight attendants help me all the way very kind and always asking if every thing was alright thanks to the attendants that day."
Cons: "the seat was really uncomfortable"
Pros: "The price was unbeatable. One of the flight attendants was very comedic in her intercom speeches."
Cons: "At the airport check in, over 100 of us stood in line to drop off bags for TWO HOURS with no Spirit staff in sight. When the staff did arrive, they were slow about helping us, laughed and joked with each other ignoring us, and not even apologetic. Once they began taking bags, they weren't friendly or even very attentive. The flight attendants paid little attention to the customers...stayed all up front eating, talking to each other, or on their electronic devices. The seats are very cramped, uncomfortable, and had no pocket or way to recline (unless you paid extra). There was no complimentary snack/beverage options...not even water...and this was for a 3 hour flight. The overall staff was not friendly or inclined to be helpful."
Pros: "Nothing tangible about the flight. Though the attendants were nice and didn't have a problem with people overall."
Cons: "Nearly everything....and I'm not the only one. The whole flight iscompletely upset with the whole experience. #1 Checked bags are overpriced and way too many bits and ifs #2 The seats are old and not too comfortable...padding is poor #3 ZERO!!! Entertainment #4 Poor service from management (our flight has been delayed over close to 4 hours now and #1BARELY ANY COMMUNICATION #2 MISCOMMUNICATION #3 NOT ONCE A SERVICE has been offered to ease the inconvenience (everyone's hungry, upset waiting etc) I dare for anyone to suggest that this is the cost of flying an Economy flight. I have flown JetBlue and Delta and those 2 guys are OUTSTANDING. (Bags included/Descent snacks/Starbucks coffee/Entertainement 10/10 with free movies on demand!) I Will NEVER Board SPIRIT AIRLINES AGAIN until they give an entire update to their Airline and Airplane service and craft."
Cons: "Flight took off 3 hours late because of equipment problems. My connecting flight on Spirit took off about 10 minutes before my delayed flight landed. They couldn't wait? No other flights were available "for the next five days." They bussed us to our final destination. I vought an airline ticket and got a bus ride instead. Spirit truly didn't care."
Pros: "You get exactly what you pay for. A no frills service that gets the job done."
Cons: "The smaller aircraft are a little uncomfortable"
Pros: "Thankfully there were headrests on the seats so I could sleep but otherwise, minimal comforts and obviously no beverages (not even water) included. One of the female crew was not in a good mood and was curt toward passengers."