I liked the entertainment. But the snacks could have been better. Definitely need More choices to choose from.
Delta baggage agents in SJU were 20 minutes late to their post - 5:20am causing departing passengers to overflow - Feb 15, 2022
Always friendly and nice. Airplanes in great shape
No wifi and tv didnt work so couldnt watch movies
Almost 6 hours delayed due to a broken plane. 2 hours inside the plane waiting without food or beverages. Lost my first night in NYC.
Pros: "I had a safe flight and enjoyed the movies available to me."
Cons: "Better care of luggage and better customer service"
Cons: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."
Pros: "Everything was great. Seats, service, flight, crew."
Pros: "On time"
Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"
Pros: "Fast service and precise timing"
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Pros: "Comfort is excellent"
Cons: "When traveling with the pet, personally always travel to Puerto Rico, we take our cat, I would like Delta to have the option of making the reservation online until paying for it, although you should always call to confirm, that would be super excellent."
Pros: "Clean plane. On time"
Cons: "They have to improve the boarding process a bit."
Pros: "Smooth ride"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Amazing service from crew"
Pros: "The entertainment"
Cons: "Space between"
Pros: "I missed my flight and you guys helped me catch the next one :D I was able to still make it yo my final destination within the same day"
Cons: "The Male flight attendant was rather rude"
Pros: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Cons: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."
Cons: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"
Cons: "Bigger personal space"
Cons: "No room to move very cramped"
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."
Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."
Cons: "Entertainment system wasn’t working"
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "Service was great, crew was responsive, snacks were good per usual."
Cons: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Cons: "Flight delay 5+ hours poor Service"
Cons: "The bulkhead sears had no electrical outlet"
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "Plane took off and arrived on time"
Cons: "Seats are terrible with not enough leg room. My knees were pushed up into the seat ahead with no room to reposition or move."
Pros: "The onboard entertainment system was awesome.seats were comfortable."
Cons: "Flight was a bit bumpy."
Pros: "The gate agent was very helpful."
Cons: "The seat was very tight because the person who was next to me leaked over the arm rest into my space. I had a window seat. Also I had a torn ACL and requested a seat with more leg room and it was not assugned."
Pros: "I had a confirmed first class seat when I left Daytona I had row 20 when I got to Atlanta"
Cons: "They couldn't figure it il out in Daytona"
The movies won’t playback but the flight was on time and smooth!
Pros: "The flight was on time"
Cons: "The crew, comfort, flight itself"
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Cons: "Personal monitors. Free food."
Pros: "Seats were roomy and comfortable."
Cons: "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"
Pros: "Super comfortable"
Cons: "Delayed was terrible. I arrived 7 hours later than expected."
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "Not expecting high end services but not even mediocre service was done."
Cons: "Flight was delayed 2+ hrs, unorganized, seats uncomfortable, over crowded. Almost missed my layover flight."
Cons: "It was OK, no big issues or concerns."
Pros: "American Airlines staff from checking to departation were very friendly."
Cons: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
Pros: "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."
Pros: "New onboard entertainment"
Cons: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Pros: "The un seat entertainment"
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "That I arrived at my destination"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Cons: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Pros: "The crew was always very warming and assisting. Everything was a breeze."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Cons: "Charge for changing date"
Cons: "To many delays"
Pros: "Everything went well. No problems."
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "Please put n/a as an option. There was no entertainment for a flight lasting a little over an hour."
Pros: "It was great."
Cons: "Everything was good."
Pros: "Crew ok. Seat not comfortable"
Pros: "The crew handled themselves well under difficult circumstances."
Cons: "The seats are ridiculously small."
Pros: "Crew was great."
Cons: "Needs wifi."
Pros: "Cheap no frill airline. Water in the bathroom and $3 for water to drink for a 4 hours flight."
Cons: "Adding my pre TSA check on my board pass and not changing $80 dollars for one suitcase. CRAZY!!! $3 FOR WATER ON A 4 HOURS FLIGHT. We should have at least water for drink for free. Flight was delayed on top of all these inconveniences. Bathroom have no running water too."
Pros: "Flights were on time. Boarding was well organized."
Cons: "Extra charges for everything was annoying and made total cost hard to compare with other flight choices. Baggage drop off was chaos."
Pros: "The fleet has newer planes and the seats were relatively comfortable given the space."
Cons: "They cancelled our return flight for no reason. Two hours in, the front desk had only managed to accommodate 2 families. We were in San Juan at peak season, so all hotels were full. We were eventually put on a connection to Miami, had to wait a few hours in that airport for our next flight, a multi- stop Southwest flight to Richmond, Atlanta and finally Baltimore. it took us 24 h to get home, instead of a direct flight of 3h. Just because the comoany decided we were not worth serving"
Pros: "No seats need more cushion"
Cons: "Better stuff on the menu"
Pros: "Super comfortable. Easy flight"
Cons: "For the economic is good"
Pros: "friendly crew"
Cons: "flight was 3 hours behind schedule"
Cons: "More flights"
Cons: "the flight was 2hrs delayed which caused us to miss our connection flight staff was rude & unprofessional had to absorb additional fees due to the delay along with wasted time"
Pros: "Smooth boarding"
Cons: "At least water should be free not everyone has a credit card"
Pros: "Muy tranquilo y placentero."
Cons: "El peso de maleta es sólo 40 lbs."
Pros: "It was the most affordable alternative to fly to Dallas. It was a connecting flight and I had no problems catching my connecting flight. The crew was very nice and attentive. The boarding process was organized. The captain keeps you well informed about what to expect during the flight, which I found comforting since flying makes me anxious."
Cons: "There was no entertainment available. You need to take something with you (tablet, phone with music, books) Seats don’t recline."
Cons: "We were more than 2 hrs waiting in the plain do to a delay in the plane. They did not offer any amenities until 1 am."
Pros: "I decide to fly with Spirit this time because AA were too expensive. Everything was on time. Smooth entrance process to aircraft. I bring my personal item back pack only. They are not so rigorous with bags at the gate. I pay $104 for my one way ticket and $25 for seat 5A. Buy with enough time and better prices. Wonderful State of the Art Terminal at Fort Lauderdale!! All remodeled."
Cons: "Everything was great."
Cons: ",charging for my personal bag,charging for wather in the plane,drunk staff,unprofessional staff, I am so disappointed and I will tell everyone how was my flight with spirit!!!"
Cons: "They charge for everything!!!"
Cons: "Seats not comfortable at all. No entertainment at all like the little screens for movies or music. Asked for some water (I just wanted a cup of water) and they wanted to sell me a bottle of water for $3. The gave me a half full cup. Had to stay in plane for more than an hour to get out of plane when arraving at Orlando. Even had to pay for my carry on! Never have I ever paid for a carry on with other airlines! And it was very expensive. $105 for carry on + luggage."
Cons: "The food too expensive and the you’re flights are always delato g"
Pros: "On time and everything ran smoothly"
Pros: "my son was sick and the flight attendants help me all the way very kind and always asking if every thing was alright thanks to the attendants that day."
Cons: "the seat was really uncomfortable"
Pros: "The price was unbeatable. One of the flight attendants was very comedic in her intercom speeches."
Cons: "At the airport check in, over 100 of us stood in line to drop off bags for TWO HOURS with no Spirit staff in sight. When the staff did arrive, they were slow about helping us, laughed and joked with each other ignoring us, and not even apologetic. Once they began taking bags, they weren't friendly or even very attentive. The flight attendants paid little attention to the customers...stayed all up front eating, talking to each other, or on their electronic devices. The seats are very cramped, uncomfortable, and had no pocket or way to recline (unless you paid extra). There was no complimentary snack/beverage options...not even water...and this was for a 3 hour flight. The overall staff was not friendly or inclined to be helpful."
Cons: "It was horrible everything"
Cons: "I didn't get abborf"
Cons: "Our baggage was not in Atlanta when we arrived. All we were told was to file a claim. Spirit did not have any tracking information for our bag. On top of that, our flight was delayed twice; leaving San Juan and Orlando. Total dissatisfaction. How did a 75 pound bag not get to the right destination."
Pros: "I like the price of the tickets...they kept me posted for my flight."
Cons: "It was very dirty, no leg room, again is because of the prices, and everything is extra!"
Cons: "I had to wait in line for more than an hour until they opened the counter to check the baggage. They opened after 11:30 and there was a long line."
Pros: "Price was good. They gave a person on plane free air millage for answering a question . The flight was on time."
Cons: "The chair gets uncomfortable after a while."
Cons: "Like always unexpected delay and cancellations . This is completely unacceptable and it will get them out of business es"
Pros: "Nothing tangible about the flight. Though the attendants were nice and didn't have a problem with people overall."
Cons: "Nearly everything....and I'm not the only one. The whole flight iscompletely upset with the whole experience. #1 Checked bags are overpriced and way too many bits and ifs #2 The seats are old and not too comfortable...padding is poor #3 ZERO!!! Entertainment #4 Poor service from management (our flight has been delayed over close to 4 hours now and #1BARELY ANY COMMUNICATION #2 MISCOMMUNICATION #3 NOT ONCE A SERVICE has been offered to ease the inconvenience (everyone's hungry, upset waiting etc) I dare for anyone to suggest that this is the cost of flying an Economy flight. I have flown JetBlue and Delta and those 2 guys are OUTSTANDING. (Bags included/Descent snacks/Starbucks coffee/Entertainement 10/10 with free movies on demand!) I Will NEVER Board SPIRIT AIRLINES AGAIN until they give an entire update to their Airline and Airplane service and craft."
Pros: "All was good for the price, seats are not comfortable, the space is very restricted."
Cons: "All was good for the price, seats are not comfortable, the space is very restricted."
Cons: "Will never fly spirit again. Didn't know was going to have to pay 200 dollars if I want our clothes to go too. Not cheaper to fly with this company"
Pros: "The staff in the plane were very rood and was fighting disgusted with every thing"
Cons: "The service and thinking how much we pay was vety poor not even water"
Cons: "Flight took off 3 hours late because of equipment problems. My connecting flight on Spirit took off about 10 minutes before my delayed flight landed. They couldn't wait? No other flights were available "for the next five days." They bussed us to our final destination. I vought an airline ticket and got a bus ride instead. Spirit truly didn't care."
Cons: "Unprofessional staff"
Pros: "You get exactly what you pay for. A no frills service that gets the job done."
Cons: "The smaller aircraft are a little uncomfortable"
Pros: "Thankfully there were headrests on the seats so I could sleep but otherwise, minimal comforts and obviously no beverages (not even water) included. One of the female crew was not in a good mood and was curt toward passengers."
Cons: "The money that you might save, at the end you end up paying for all kind of fees. Super uncomfortable and inconvenience"
Pros: "Staff made it fun after so many hours lay over we boarded into the flight going to Puerto Rico staff was so much fun me and my wife had a great time"
Cons: "This is no way to treat people! Just decide to cancel the flight! We got stranded in ft Lauderdale overnight, thank God we have the means to stay overnight but if someone hasn't got the extra money to spend on a hotel and food etc until the next night?? It's disgusting behavior! I will never fly with them again, I will pay more for my family of six, anyway we paid so much for the delay, and I will not get stranded! By the way, this is the second time it has happened to us!!!"
Cons: "Rude people behind the counter. We missed our flight and we were 2 hours early. They sent our bags on the flight that we missed and then tried to say they wouldn't refund the money for the flight because we were late. There was a linEglin that went outside of the airport and was extremely slow. I've been flying through other airlines my entire life and this is the first time I've missed a flight or had issues this bad. I couldn't believe it. Don't be a cheap a** and pay a little extra for a better airline. I found out the hard way."
Cons: "That It dont include the food and even for a bottle of water"