Pros: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours."
Cons: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours. We were told to arrive at the airport for our flight which was delayed incase our flight left on time. our gate changed five different times. Our flight was supposed to leave from Puerto Rico to Ft. Lauderdale @ 1:30 p.m. the flight kept getting delayed . our flight did not take off until 7:30 that evening. Nobody informed us of anything what the delay was etc. it was handled horribly by Jet Blue staff. We were t offered vouchers nothing."
Cons: "Missed the connecting flight by about 15 minutes, strange that we get delayed for about an hour but the connecting flight can’t wait a few minutes. Currently en route to another airport to spend the night at the airport and then take an early morning flight to my home city. Would have been nice to get a hotel room. I also had trouble with being charged for a second checked bag when I only had a single checked bag, would be great if the customer service help desk could help with that at the airport."
Pros: "The crew in the plane was good and the fly was good."
Cons: "Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!"
Cons: "Todo fue Exelente..."
Pros: "Some of the crew was decent others seemed annoyed they were doing their job."
Cons: "Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day."
Pros: "Seats were brand new, and entertainment was great."
Cons: "Entertainment system was a bit slow"
Cons: "Yes. Delay by 4 hours. I got the notification when I was at the airport."
Cons: "Flight crew service"
Cons: "I have flying whit jet blue before and never had a problem and this time they broke my lock from my 2 back i found them in side my back and i pay for then $150 because they waited more then what supposed to when i got back to new New York i noticed that the lock wasn't not there and fine them insides my back and my jewellery was gonna and im not happy at all."
Cons: "The screens are old and didn’t work very well for the inflight entertainment."
Pros: "On time, comfortable, safe"
Cons: "Better food options."
Cons: "Delayed by 2 hours and 13 minutes"
Pros: "Space. I was searing in an exit row even more space seat."
Cons: "Jetblue should make an effort to have its satellite serve the Caribbean. No wifi until about an hour before landing nor direct tv."
Pros: "Crew member Joe was very kind to my son with autism. He went out of his way to help him have an enjoyable flight."
Cons: "No three hour delay on the flight world have been better"
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Cons: "Not having the long credit card message on the speaker, headphones to watch TV and better snacks."
Pros: "No turbulence"
Cons: "It was all good"
Pros: "JetBlue is just more comfortable. More room for every passenger."
Pros: "As always, JetBlue gives one of the best mobile experiences while traveling, excellent flight as always with everyone from the staff very attentive and nice. Good to still be welcomed during the flight to those popcorn chips! An excellent overall experience"
Pros: "It wass Great the only thing I didn’t like was the delay but other than that everything was great"
Cons: "The only thing I didn’t like was that the flight was delayed."
Cons: "This is the third time that my flight is delayed when traveling with JetBlue, no compensation received."
Pros: "As always customer service from flight attendants are awesome nothing but the best"
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Pros: "Left on time"
Cons: "Flight cancelled 6 pm SJU to FLL. Flight 954 reading light damaged and screen blinking Seat 16D"
Pros: "The ease of boarding by groups, the check in and baggage check in"
Cons: "The delay, no explanation why, the seat cushion was worn were as the seat was very uncomfortable after a while. A 5 or 51/2 hour trip only 1 refreshment was offer and only 2 complimentary drinks."
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "The flight attendants were very nice and kind. They asked if we needed anything. I liked the people I sat next to. The plane was clean. There was no mechanical problems at all. The boarding process was good."
Cons: "The pilot or co pilot did not say anything to us if we were going through a turblance when we did go through it when we got closer to Salt Lake. We j ud at felt it."
Pros: "Fast friendly service. Free internet , we left Boston late because of a medical emergency but the pilot made up the time in the air and we made it to Salt Lake City as scheduled. Yes I will fly Jet Blue again."
Cons: "The seats hardly reclined and it was a long layover (maybe the airplane could if have been checked for problems before passengers got on). There wasn’t much of a choice amongst snacks and didn’t find any to be healthy."
Pros: "The crew had a lot of energy one guy went around asking if everyone was okay! They did a wonderful job and I wish I knew that mans name because he deserves a raise! Will definitely fly again!"
Cons: "The delay was the only bad part but even that wasn’t to bad!"
Cons: "My TV stopped working 20 mins into my flight and it was flickering after - that disturbing my sleep. The lights on the plane would turn on and off quickly, that looked like a flash and it happened a few times, that was distirbing as well. good experience otherwise."
Pros: "We were upgraded to row 5, because there were not enough of the economy seats left."
Cons: "Nothing, it was a great flight with a very soft landing."
Pros: "Every thng but get bumped for my original departure date!"
Cons: "They over booked and closed the doors 30min before take off missed an important appointment! !! Not happy at all"
Pros: "They were very efficient on getting people on the plane"
Cons: "I had gotten sick on a flight....just a little and did not receive alot of help from staff as there was no bag for me in my seat. I had to clean up the area. I also found there was not spray if needed for this sort of accident. Other issue - which is just a general is people who bring the big suitcases and people who have smaller cannot get it in overhead due to the size. Also the fees for a second bag is ridiculous and it was unfortunate that I had to pay as if I did not then I would have been over. either way....lose lose"
Pros: "Crew was polite at the gate and on board. Flight went smoothly, temp was comfortable. Love the individual screens for all."
Cons: "My sons tv screen wasn't working. I pushed the attendant button to see if they could help, nobody ever came. I left in on for quite awhile too. Wi Fi was hard to log into."
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "I bought a ticket for my 85-year old Mom to fly from Puerto Rico to Washington, DC, where I'm stationed, and from Curbside to Curbside, she told me your people and your service were all SUPERB! Thank you for making my Mom feel comfortable and safe during such a traumatic time. You have a customer for life!"
Pros: "Extra legroom, TV and in-flight movies, service"
Pros: "Had a great experience from purchasing the ticket all three the package deal with hotel. It was great it was easy and quick."
Pros: "Everyone was so accommodating! Traveling as a family of 5, two of our girls sat across the aisle and were treated so sweetly. They loved it! Such a positive experience! We were so pleased with our traveling experience we will definitely be flying JetBlue again!"
Cons: "Cancellations after cancellations due to the aftermath of hurricane Maria through Puerto Rico. A lot of missinformation taken from the airlines."
Pros: "El vuelo no se atrasó y a pesar del mal tiempo, pudimos llegar bien."
Cons: "I had to pay extra for my luggage and I did not know until after I was booked"
Pros: "Everything! By far the very BEST airline I've ever had the privilege of flying on!"
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Cons: "Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight"
Pros: "Great crew, comfy seats and efficient boarding!"
Pros: "Flight was fina s far as air travel goes today. If they are forcing taller people to pay extra for comfort they have succeeded as in the future I will have to look into "comfort plus. I am not large, 6'1" 180# and my knees were tight to the seat in front with my back tight into the seat. Not a great way to spend 4 hours!!!"
Cons: "Extra personal space and food that isn't served frozen would be nice!"
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "Crew very friendly and courteous"
Cons: "Would’ve been nicer to have lunch rather than breakfast"
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Cons: "No air conditioning in the plane and we had to sit on the runway for 25-30 minutes, very uncomfortable and we weren’t kept up on what was going on. Crew acted like they didn’t want to be there"
Pros: "The crew was polite and welcoming."
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Pros: "Crew was very sweet"
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Crew was great"
Cons: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Pros: "Crew were very good"
Cons: "Seat assignments should be assigned when we checked in. They weren't for the second leg. But, the seats are fine."
Cons: "I’m tired of Delta gate agents “requiring” those in Main cabin 3 gate checking bags!! Both legs of the trip it came to a point they said it’s mandatory to gate check all remaining bags. We get on board and there’s plenty of overhead space. Even a flight attendant mentioned how empty the bins were!"
Pros: "Not much I liked"
Cons: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Pros: "The gate agent in Medford for delta was awesome"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Cons: "Everything was excellent."
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Pros: "Good landing, great service."
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Pros: "The cabin crew was excellent. Friendly, helpful, efficient"
Cons: "Having to wait till almost boarding time to have seat assignment . If the ticket was confirmed already st the time of purchase why make people wait until the last minute for a seat???"
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "The crew was fantastic. Friendly, professional"
Cons: "The boarding process was cumbersome. The desk people were unfriendly, unhelpful. Could not give us a seat assignment until the very end of the boarding process. Not a very friendly experience. I felt very ripped off"
Pros: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
Cons: "See above"
Pros: "The crew boarded us efficiently, and got us off the ground on time, but the boarding experience is not pleasant."
Cons: "The food selections are limited. The crew ran out of popular items in the economy cabin. The personal seat lighting on the B-767 never quite worked. I eventually gave up on it. The overhead bins were too small for many roller boards, which caused some passengers to be perplexed. Delta should offer some inducements to encourage passengers to gate check bags."
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."
Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."
Pros: "Your flight attendants were very personable and made a very long flight a comfortable as it could possibly be. They were pleasant and always available. Delta is always my go to airline ... especially on long trips as I upgraded to economy comfort and had a few more inches of leg room!"
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "stewardess was exceptionally pleasant."
Pros: "Love the sofa and cookies."
Cons: "The leg room was reduced to the least I've ever seen on this flight. My knees hit and I'm 5'9'."
Pros: "Crew was friendly"
Cons: "Crying kids on flight"
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Cons: "Seats don't have wings to rest your head on. The distance to the seat in front of me was of course way too small making it nearly impossible to use my computer."
Pros: "I definitely like the variety of entertainment that was given throughout the flight."
Cons: "The flight attendant was so rude to others including myself. I'm not one to be to needy but when i was about to ask the lady if I can switch seats to the fair back where there was two empty seats she gladly let the other person but not me. She said no that if I wanted to sit back I needed to set with the other person. Our flight was from NYC to PR 5hour long and in between those hours she let a couple sit together on the other empty rows while I was feeling supper sick. Other passengers notice and had told me that they felt sorry for me. I was Embarressed. I was debating on venting on Twitter just yet and also on this review because what difference does it make. What matters the most is that we all got to our destination safely."
The most awful airline I ever had and I have close to 800 flights on my back
Pros: "The crew on that flight was really good."
Cons: "The boarding process, especially out of Panama"
Cons: "This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL."
Pros: "The crew was attentive, helpful and friendly"
Pros: "Buen servicio y llego a su hora programada"
Pros: "Timing of the flights was great!"
Cons: "Entertainment!! No individual TV, no Wifi, no outlet to charge our phones. The common TV (for every 4 rows) played something for 4hrs. And then nothing for the 4 hours left! Was bored to death!"
Cons: "Avoid lose time boarding"
Cons: "Mostly, everything."
Pros: "Crew was great seat was v comfortable but good choices were not good .and the entertainment system was v mediocre .make sure u download something to watch on your phone prior to the flight .also u can pre-order vegetarian meals"
Cons: "food choices and entertainment could have been better"
Pros: "The only good think is that they are always on time"
Cons: "Please, better entertainment options. Movies are few and old! Food is getting worst at every flight... And please, don’t be cheap and pay for a tunnel for desembarkment."
Cons: "7 hours late. It was supposed to leave at 7pm, it left the gate at 2:30 am !!! Zero sleep. Gave a $10 voucher"
Pros: "Nice entertainment equipment and selection."
Pros: "copa is always on time"
Cons: "food quality is low drinks are 'rationed'"
Pros: "Service was good. They fed us meals and all drinks for free. The plane was in good condition."
Pros: "Smooth and on time. Great personnel."
Cons: "Plane has no entertainment"
Pros: "Everything was perfect"
Cons: "It was really coñd during the flight"
Pros: "First flight had lots of leg room and a hot sandwich. Great deal."
Pros: "I was pleasantly surprised at how new, and nice, the plane was. I appreciated the entertainment system and meals. The crew was super friendly and nice. It seemed that try actually enjoyed their job, which is refreshing to witness."
Pros: "The aircrew were the friendliest and most professional I have had."
Cons: "They need to upgrade to an on-demand entertainment system. I noticed the check-in agents being very rude to a young passenger with a language barrier."
Pros: "Flights were on time. Crew was very good. No charge on my first bag."
Cons: "Entertainment options were terrible."
Cons: "The time in between my connecting flights was short. Had to run to the next flight and barely made it."
Cons: "I cant say that it was good since i didnt take the flight. I had to make a change so it was cheaper to just fly with some one else rather then pay to make a change with Copa. On the way down it was not that bad. I was just not happy with the change price but it is what it is."
Pros: "Service,flight crew, the attention and the flight was excellent"
Pros: "Crew was friendly"
Cons: "No entertainment at my seat for the travel"
Pros: "Crew service was awsome"
Cons: "Luggage did not flight with me. Copa holded in panama."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Crew and staff were very helpful and nice."
Cons: "Plane could be cleaner."
Pros: "Almost everything was great!!"
Cons: "The flight was had some minutes delayed!!"
Pros: "Everything was great good service"
Pros: "The service was excelent"
Cons: "This trip was 1st time using Copa airlines. They misplaced my bag on the way to Bogotá and I didn't receive it until 3 days later."
Pros: "Flight left and arrived on time."
Cons: "Anytime I needed something, such as a refreshment or travel form, employees did not follow through on the request or even return to me. It took over an hour from arrival time for luggage to arrive."
Cons: "Not enough leg room."
Pros: "Food service and flights attendant re pass for drinks."
Pros: "FOOD & STAFF. Smooth landing."
Cons: "I bought a ticket economy plus but cops gave economy seat. I said several times that I purchase economy plus but cops ignored it. It is so bad and rude."
Cons: "Copa 302 dumped us at the LAX terminal's immigration processing area along with 500+ passengers. I'm guessing that passengers from 3 or 4 other flights just overwhelmed the immigration staff . It took us ( just the US citizens ) 1:05 to pass through. People in other categories too longer !!! Ed Villena"
Pros: "Flight was on time....nice helpful crew"
Pros: "Landing was smooth meals excellent"
Cons: "If you fall asleep they won't wake you up for dinner and you will starve."
Pros: "My son was terrified and was screaming I really appreciated how one of the attendants tried to cheer him up and even held him to comfort him, took him to see the captain and they told me to do whatever I needed to comfort him, they made me feel relieved and also food was good"
Pros: "Flight was on time and arrival was earlier than scheduled."
Cons: "Everything wad great"
Pros: "Even thou it was delayed because of natural atmospheric reasons, the flight was smooth, great service and overall a grateful experience."
Pros: "Crew was super nice"
Cons: "Don’t pack people in like sardines! Our seats were so close it was in humane! Also we were in the back of the plane and it was uncomfortably hot! Why are there no individual a/c blowers over each seat!! Because of the heat and the cramped seats had to keep getting up and standing in the back because I was so claustrophobic!! Miserable, miserable, miserable!!!"
Cons: "Stop losing my luggage and stop charging for food."
Cons: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Cons: "I asked and confirmed twice on two separate phone calls that we would need a wheel chair assistance and they assured that it s notified on her ticket .. and still nothing was there for her .. she went by herself in London to the information desk asking for the wheel chair and in Lax no one even met"
Pros: "Friendly crew, new release films"
Cons: "Quicker boarding and better food"
Cons: "The other passengers"
Cons: "Flight attendance"
Pros: "Meal service"
Cons: "Security at Heathrow. Check-in at b.s. was very v3ry slow. Charged us for coffee and tea flight from map to heathrow"
Pros: "Meals, crew, movies"
Pros: "This is a no frills BA flight, but I'd rather do fly with BA than the other options. You have to pay for food and drink, the quality of crew far exceeds the usual low cost dross."
Cons: "Nothing for the price. Although my preference would be BA via London City."
Pros: "Boarding pass to from LHR to Hyderabad was not iisued at SAT airport. The guy with wheelchair at London didn't help in getting me boarding pass in time. My flight scheduled left. I had to wait for the next flight enroute to Delhi rather than hyderabad directly. I had to wait for more than 10 Hrs at LHR and Delhi. There was heavy delay to reach my destination."
Cons: "Non-issue of boarding pass from LHR to Hyderabad at SAT airport USA. Callous attitude of the guy who didn't help me in getting me the boarding pass at LHR. Enrouting me through Delhi to Hyderabad instead of a direct flight I had to wait for more than 10 Hrs at LHR and Delhi. There was heavy delay to reach my destination."
Pros: "Nothing the worst customer service I ever had"
Cons: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."
Pros: "The seat headrest makes it easy to sleep. Good selection of movies. Didn't get hungry."
Pros: "wonderful crew, good enough food, wide entertainment, seats as good as can be expected, great plane, great flight, great crew, on time and safe and arrived in good spitrits"
Cons: "as always, rather crowded, seats rather tight,"
Pros: "Boarding was smooth as well as the flight."
Cons: "Seats are not as comfortable as the 747 ones."
Pros: "Took 2 hrs from the W to get to the airport via metro for Some reason. Had just over an hour to check in. Fast security and great service from the bar crew onboard. Thank you"
Cons: "This plane had an old tv system"
Pros: "Friendly people-excellent ammenitties-great flight. A new & improved airline from prior experiences."
Cons: "Nothing-all was great."
Cons: "old plane, no entertainment, had to pay for non alcohol drinks"
Pros: "Serve was normal and so was the food."
Cons: "Left the terminal building by bus to the aircraft. Had to exit the bus, WALK ACROSS the tarmac and up a set of stairs to the plane. REALLY, British Air couldn't find a proper gate at the terminal? What if it had been raining or my elderly mother that needs a wheel chair? BA needs to solve these problems fast if they want my service in the future."
Pros: "Easy to make the connection flight, very informative ."
Pros: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Cons: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"
Pros: "The room on plane to Heathrow, wouldn’t know about way back considering I had to rebook onto Air India..."
Cons: "Just the fact that BA decided to hold us in UK for 6 hours to get their full pay and the fact that Heathrow ground crew had not enough de icing equipment and resources were at an all time poor response. Three hour lines for checking on status of bags, status of flights, unable to book a hotel through BA and got nothing from them. I didn’t enjoy freezing and staying there in Heathrow freezing... plus I didn’t fly this flight home due to fears of them not being able to handle a coating of snow versus what loads of snow we recieve in the states. I had to take Air India home to the US AND HATED IT... thank you BA and especially Heathrow Number one for lack of response and total irresponsibility..."
Cons: "Bumpy but not BA’s fault"
Pros: "Good entertainment. More comfortable. The ride was smooth."
Cons: "Service. Having to ask for my food being skipped and also having food choices."
Pros: "The crew was wonderful"
Cons: "Since it was British Air, we would have had to pay $800 total to get seat assignments in advance. Because I refused to pay this exorbitant amount, my wife and I got whatever seats were leftover as assigned by BA's computer. As it was, there computer was all screwed up and we couldn't see our seat assignments or check in online and had to do that at the airport. Others reported getting tangled up with BA's computer system."
Cons: "Three hours late."
Pros: "It was the same plane we flew into Philly from SF. Did not have to search for new gate"
Cons: "The was delayed. Seat are not too comfortable for long trips"
Cons: "3 of us sitting together in the middle and seat f's entertainment did not work from the beginning of flight then seat e failed after a couple of movies. Also the seats were so rigid it could not recline without some forcefull assistance from another person"
Cons: "It was a 3 hour overnight flight and the crew went up and down the aisles selling things and waking everyone up. Seemed like selling duty frees was more important to the airline than passengers having a pleasant flight."
Cons: "After sitting on the tarmac (I understand the delay) for 2 hours there was no water available for another hour past takeoff. And then it was only available for purchase. Really, a cup of free water is asking too much?"
Pros: "Friendly and helpful crew Simple boarding process Good entertainment (when it worked)"
Cons: "Entertainment system failed partway through flight No hot breakfast"
Pros: "I was upgraded to World Traveler Class. There was a lot more legroom. Also there was great movie select."
Pros: "Food was excellent"
Cons: "Booked 6 exit row seats only to have half of us moved. Somehow Cyprus is short haul? So no free soft drinks or food! The crew ran out of much of the menu."
Pros: "The entertainment was good with variety. Overall, it's hard to appreciate a 10 hour flight."
Cons: "Seats in coach did not have much width or leg room. I don't like the policy of buying a flight and having to pay for a selected seat - that smacks of bait and switch. I know everybody is doing it, but it's tacking on extras once the committment has been made and that is low. The boarding process in London was horrible. queuing up everybody then telling them the general boarding is "over there". The lines should be more well-defined and single file to avoid bunching up. There was plenty of room to form lines, but the stanchions were not in place. Poorly executed. Also, there are FAR too many priorty boarding classes. People had to jump lines and go around barrier tapes to get to their positions in line when their priority class was called. Once on board, the crew did a fine job, but the boarding area is completely screwed up."
Cons: "Waiting an hour and a half in the customer service line when you make it in time for your flight but they won't let you on your flight two make your connecting flight it was still on the ground they didn't hold it. There were more than 10 people on my flight that missed their connection. I planned a two-hour layover thinking that would be plenty."
Pros: "The food was excellent and the flight staff was very accommodating."
Cons: "No wireless internet or USB/Power plugs to charge my devices on the plane."
Cons: "High cost airline, no service. Food and drink have to be paid for now, prices are ridiculous. Crew rude and unattentive. Easy Jet and Norwegian way better and significant cheaper."
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Cons: "No Food Left. No drinks"
Pros: "Frequent beverage service and decent food. My wife and I enjoyed catching up on several movies that we otherwise had ignored."
Cons: "Heathrow Airport is a horrible mess. It seems our soft shell carry-on luggage that fit fine above us on our previous British airways flight was now too large and had to be check. This bothered me greatly as multiple individuals with hard shell carry-on luggage rolled by without so much as a word. It appeared that whomever decided the seating arrangements was drunk. All of our previous flights my wife and I were seated next to each other. This flight we were seated in two different rows. After several trades (I think four) we were able to sit next to each other. I had attempted 24 hours prior to the flight to select our seats but was unable to do this without paying $50."
Cons: "Flight was cancelled . And BA didn't manage it well for me . I am flying business . And have gold frequent flyer . And they offered cheap hotel by airport . Without even a shuttle to go to. I managed to go by myself . You have to stand on a line for an hour to get answers and another line with another 45 minutes to find solution. It's really bad ."
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"
Cons: "Little close on the connection"
Pros: "Straight forward boarding pretty good food and the flight crew was very professional"
Cons: "Still very cramped seating."
Pros: "Speedy, timely, very professional crew"
Cons: "A leg room is too small."
Cons: "BA lost luggage. BA flight from LHR to ORD was late, causing me to miss my connecting flight to Reno. Was re-routed to RNO via LAX by AA (all direct flights from ORD to RNO for next 3 days). Flight to LAX was late andI arrived at midnight. Flight to RNO. BA personnel not helpful for reimbursing expenses."
The movies won’t playback but the flight was on time and smooth!
I need to go back to waterloo this week
Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
Cons: "Be on time. Run planes that aren’t constantly breaking down."
Pros: "Pilot was awesome. Beautiful landing. Got us there safely."
Cons: "Rude crew member who yelled at me from across the cabin. I had stopped at an empty row to sit and look out a window. She yelled at me to return to my seat."
Cons: "Personal monitors. Free food."
Pros: "Absolutely nothing!"
Cons: "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"
Pros: "Super comfortable"
Cons: "Delayed was terrible. I arrived 7 hours later than expected."
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "Not expecting high end services but not even mediocre service was done."
Cons: "Flight was delayed 2+ hrs, unorganized, seats uncomfortable, over crowded. Almost missed my layover flight."
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Pros: "Non stop and an on time arrival after 20 min delay at phl when no gate agent could deplane previous flight. After being re-ticketed from overbooked united flight all in all not bad at all."
Cons: "They happen from time to time,... from many unassigned seats causing long gate line where several butted to the front to random noises during the flight from passengers to 6 bathroom trip guy just weird all around. Plus the multiple gate changes by PHL which are to be expected. Just a regular PHL departure,..."
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
Pros: "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."
Pros: "New onboard entertainment"
Pros: "The un seat entertainment"
Cons: "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."
Pros: "Flying beats driving"
Cons: "no entertainment or food."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Cons: "Seated next to two obese people and when combined with narrow seats made it all but impossible to sit comfortably on my seat. Flight was delayed on the tarmac for almost an hour due to missing part. When flight arrived in SLC, gate wasn't open (at nearly 1 AM) and had to wait on tarmac again for 10-15 minutes."
Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"
Pros: "Flight was good, there was no entertaiment, so i put one, but the flight was only almost 4 hrs. At night."
Cons: "I like the service I got and the service I got. I have back surgery and walk with assistance and the lady that helped me a the the birding desk took care of my needs and it was so much appriciated.. Thank you."
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Pros: "The FAs on this flight were nice, engaging and caring, the way they should be, so I was happy about that."
Cons: "There was a teenager in front of me that was turning back every few seconds and made me nervous what she was looking back for. Then, there was an elderly woman sitting right next to me that kept pushing me every time she'd get out her tablet, pills, pocketbook, etc. By the end of the short 2-hour flight, I've had it with her."
Pros: "The crew was always very warming and assisting. Everything was a breeze."
Cons: "Charge for changing date"
Pros: "Great selection of movies, comfortable flight overall."
Cons: "Only one drink service for 5 hours, attendants not friendly or attentive, and it took an eternity--again with AA--for the bags to hit the carousel. Over 30 minutes' wait."
Cons: "To many delays"
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Cons: "Delay but it happens"
Pros: "It was great."
Cons: "Everything was good."
Cons: "My stroller was taken right before boarding (as expected), when it was returned after the flight it was broken. We were delayed when leaving PR, after a slow boarding process. Then delayed once more when arriving."
Pros: "Crew was nice"
Cons: "Took forever to get plane boarded and we left late for no reason. Seat is like a brick."