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— SLC

Jan 18 — Jan 251

Round-trip

1 adult

Economy

0 bags

From?

To?

Include hotels

Low season	August
High season	December
Cheapest flight	$54
Average price round-trip	$303
Good deal round-trip	$70
Good deal one-way	$48

Best time to beat the crowds with an average 4% drop in price.

Most popular time to fly with an average 16% increase in price.

Flight from San Francisco to Salt Lake City

(avg. price over the last 2 weeks)

or less

8.3

Alaska AirlinesOverall score based on 29858 reviews

8.5Boarding

8.2Comfort

8.8Crew

7.9Entertainment

7.9Food

Airline reviews

They were on time. Staff was professional and pleasant. Allowed me to have a carry on and select my seat. Very reasonable cost. Easy online check on and sms reminders. Will fly with them again.

Read more about Alaska Airlines

They were on time. Staff was professional and pleasant. Allowed me to have a carry on and select my seat. Very reasonable cost. Easy online check on and sms reminders. Will fly with them again.

Boarding was a breeze. I like that they offered to check carry-ons. Considering we already had checked luggage it just made things that much easier. Drink options were good. I especially liked the bloody Mary mix with the lime packet. That was so delicious! Used to traveling other airlines where they have individual screens for each seat. Alaska does it different and you have to have your own device in order to access their media content.

Pros: "Service and overall cleanliness etc. was very smooth, good and clean. I sat in seat 1A both ways and as the first person to get on and off the flight found the process well laid out, easy, clean and smooth. I also got to witness the boarding process from inside while seated. Very professional and courteous all the way. The first class cabin was sparsely filled with ample space between us and based on how many people I saw getting on, I think the rear cabin must've been sparsely filled as well. More on the comfort aspect in the "what would have been bettter section" ... in short, the seats are the weakest link in the chain."

Cons: "My only gripe is about the seats fitted in first class for this Alaska Air leg (JFKSFO). Like most, my travel frequency has dropped so much that I can finally afford to pay full fare first for the few times I do need to travel. I expect that this will more likely be the norm than not and hope/expect that more among us who can afford to pay extra for the additional comfort, do so. The airline industry will need to keep that segment to get ahead of this seismic shift in travel patterns that 2020 has brought upon all of us. I was hoping to just sleep through it. I normally sleep well/easily on flights (at times, "too well"!) but could not do so on this leg. The seats in first class are just not meant for sleeping and are thus limited in their positioning ... brief napping is the best you can do - carry your entertainment/work or plan on meditating while fully awake. The base is for all intent and purposes, immovable (maybe a couple of inches back and forth at best). There is no concept of a foot rest in the design. The back locks into one of two positions - a vertical one for take-off/landing and a second one tilted about 15 degrees or so. That makes it impossible to stretch the body out while fully supported - so hard to go into relaxed/deep sleep for those who wish to do so. The front passenger seat of a common car offers more for a five hour road trip - something to ponder on, eh? Upgrade the seats ...the extra investment will pay for itself quickly in this age of reduced travel as you'll attract more of those who are lucky to be able to pay a little more to fly in comfort for the few times that they need to. Additionally, sleeping passengers are often the easiest/cheapest to service!"

Pros: "The crew was good. The problem was our Qantas flight from Auckland New Zealand, to Sydney, Australia, to San Francisco, to Seattle didn't sync with Alaska Air. We arrived in San Francisco after a very long flight. We had gotten our boarding passes in Auckland. When we went to board in SF, there was a glitch and they wouldn't let us board. It took a long time to get that fixed. We missed our flight (with our luggage on it), and had to wait several more hours. Plus Alaska Air had cancelled a flight mid morning and the trickle down result was many people were stuck and waiting on flights. Then we had to wait for a crew to come, then they found something wrong with the plane so had to get in a new plane. It was a long and hard day for everyone."

Cons: "I don't know how you sync airline tickets but if they had synced as they were supposed to, none of this would have happened."

Pros: "The Alaska Airlines check in was not simple via a kiosk and had to go see an attendant. She did not add Pre-check to our 4 tickets and we missed not seeing it on the ticket. Had to wait in the regular line. So long the waot."

Cons: "Alaska Airline attendant should ask as a protocol and lesson learned to tell them to have it added."

Pros: "The crew was great, the plane was clean and updated, the in-flight entertainment was good."

Cons: "On both of my Alaska Airlines flights we took off later than scheduled, by over 15 minutes. It could have been due to the congestion at LAX. And the seats were comfortable if not a little cramped. I also wish we would have been offered adult beverages on my late flight into SFO -- helps for sleep."

Cons: "Luggage space issue could have been handled prior to flight not on a volunteer basis."

Pros: "Window seat"

Cons: "45 minute delay for a 55 minute flight. Absurd. Slow boarding."

Cons: "My "window" seat was between windows, very uncomfortable to crane my neck over 90 degrees to see out. Should make that clear before I select it."

Pros: "nothing you took me for my money and made me spend an extr $1600 dollars to get home from half way around the world. I felt you would have higher expectations from your service to people"

Cons: "treated me like i was a person and not someone that you are just collecting money from to pad your wallets"

Cons: "Alaska has utterly ruined Virgin’s first class experience, and the food is garbage."

Pros: "Very smooth landing. Love the leg room, even in economy. Makes me come back to alaska since Im tall! Spotlessly clean, love that being a germaphobe."

Cons: "A little stingey with giving an entire can of soda (refused). Probably because it was a regional flight operates by SkyWest. Ill live, just was a bit surprised (my one way ticket cost $400, and I cant even get a WHOLE can of soda? Like, really?)"

Pros: "The spacious seats. Great customer service. Fast and smooth site."

Cons: "For some reason when I booked the flight for my boyfriend and I we were seated apart from each other in a different row."

Pros: "I like the idea of allowing pre-boating for families with small children or elderly parents to some extent"

Cons: "I did not like that the airline allowed more than 1-2 people to accompany 1 small child when pre-boarding. I happened to be able to go in with the general boarding but was one of those who was first in line within this group. My seat which was 5C already had no overheard room!!! It appears that 1 child was accompanied by 4 adults when they pre-boarded and in addition to their carry-ons, they put their foldable stroller, backpacks and totes in the overhead bin!! The airline announced a request for people to leave the overhead bin spaces for bigger carryons but does not enforce it. Flight attendants should not feel uncomfortable actually asking to whom the backpack or tote belong to and tell passengers to put those under their seats. Somehow, passengers need to be educated on proper etiquette. Also, pre-boarding should only allow 1-2 people to accompany a child or an elderly person. Pre-boarding should not be taken advantage of by all adults traveling with those needing it."

Cons: "I don't normally leave reviews, but words really can't describe the nightmarishness of what should have been a quick four hour flight from San Francisco to Washington. Seats for my wife and I were not where I had reserved. Plane had one working lavatory for a cabin of 150 economy passengers. This resulted in a line that stretched the entirety of the single aisle of the plane for the majority of the flight. The second toilet simply had a piece of paper with sharpie that read "DO NOT USE!!" There were two attendants, one of whom wore a t-shirt and was mostly indistinguishable from the passengers. Didn't get so much as a cup of water until over two hours into the four hour flight. No snack, but that's the least of my complaints really. The attendants spent most of the flight in the back of the plane discussing their new vacation lottery and where they were going to go out drinking when we landed–I know because the rear of the plane was where I ended up, forced to smell the single working toilet, in a seat that didn't recline."

Pros: "Crews were helpful. Flights were on time. Snacks were good."

Cons: "The screen says to Portland but it was actually for a Los Angeles flight. I almost boarded in the wrong flight."

Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."

Cons: "There were two delays."

Pros: "Everyone is so nice. Easy & reasonable price."

Cons: "Nothing."

Pros: "Crew was great, dealt with angry customers on delays well"

Cons: "The flight was delayed over an hour due to booking too many on the same gate. And late planes"

Pros: "free drinks"

Cons: "Slow and disorderly boarding at SFO"

Pros: "That the problem was eventually fixed."

Cons: "I arrived at the SFO at 715. I checked in and went straight to my gate. After sitting in the gate area just a few minutes, the women at my flight desk announced a delayed flight(flight would depart at 10 instead of 855) The asked that passengers come retrieve their meal vouchers. She checked my boarding pass and I went and ordered myself dinner and returned to sit down close to 9pm. I waited for the screen to change for the new flight information but it never did. The terminal was busy with music and basketball finals.lost of mumbling announcemrnt so I kept checking my flight screen and it still had the original flight. I sat waiting. All of a suddent the tv changes and it’s a different destination??? I got up and asked why my flight wasn’t posted and she told me ‘sweetheart your flight left 20minutes ago.’ I was shocked. How could this happen? She informed me i’d missed my flight that was never delayed. I was so tired and worried and she kept calling me sweetheart. Telling me there were mo more flights but that she’d put me on a 6am the next morning. With my disability I was so worried I pushed and pushed and spoke to both counter airling people. Finally, I got mad and she put me on united. I am so upset about the whole ordeal. That was a surreal awful experience that had me crying on the way home."

Pros: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"

Pros: "Plane was a little warm, air didn’t work great, also delayed on the runway for about 45 minutes before takeoff"

Cons: "They delay on the runway"

Cons: "Long delay"

Pros: "Flying Alaska airlines is always something I have a bittersweet relationship. I love almost everything that Alaska does to improve their airline. Their wifi is some of the best in the US and its very affordable. Their "picnic box" snacks are awesome and unique, better than what you will find elsewhere, they have USB and full AC outlets at every seat, and their rewards program is the best in the business. By all accounts, AlaskaAir would be my favorite airline out there. But the staff that Alaska hires is just so terrible. Everytime I fly with them, they have simply the worst staff. Pair this with some of the best features of any airline and it leaves me scratching my head on whether or not I want to fly with them or to fly with an airline like Delta which might have fewer frills, but offers much better staff to help you."

Cons: "The flight attendants were maybe the worst on any flight ever."

Pros: "Terminal 2 in SF is great...whole vibe plus food and seating options are top top...SeaTac needs to up their game feels makes it feels like a food court at a subpar mall."

Cons: "Wish there was in seat inflight entertainment like Virgin America."

Pros: "The attendant who helped me was extremely helpful in arranging for me to be on the next flight to Portland, out of San Jose. She called and arranged for a shuttle to pick me up in San Francisco and bring me to San Jose at no cost, and provided me with a flex ticket so that if I missed the next flight I could be on the subsequent one. (I did in fact make it -- just barely -- onto the 11:15 flight out of San Jose, so when all was said and done I landed in Portland about three hours later than originally planned. As it was a very short trip, I'm quite glad that I only lost the time that I did.) Thank you, Diane (Diana?), for all your help."

Cons: "I had originally been scheduled for an 8:45 am flight out of San Francisco. As I was leaving for the airport at 6:30 I received a text saying that my flight had been delayed until 10:08. I ended up arriving at the airport around 9:00 and making it over to the service desk around 9:20, at which point I was told by one of the attendants that the flight had left at 9:18 and I should have been at the airport two hours early. There was no acknowledgment by this particular attendant that I had been given wrong information by the airline that had resulted in my missing the flight."

Pros: "Everything"

Pros: "Even on the day before Thanksgiving, the flight boarded timely, the aircraft was clean, service and communication were great, the wifi entertainment was free and flawless, capped off by a better than on time arrival. Excellent!"

Pros: "it made it on time.... we travel / fly a lot. First time with Alaskan an was far from impressed"

Cons: "All out of food... morning flight an no warning or anything g. We could have ran an got something before boarding started .... they drive the cart by with what I guess... the only 2 options of each category for the first 10 people... to then say... o sorry we have nothing.. An no compensation for it but sorry.... do u a humus pack for 8 bucks.... then one second later when my wife decides she wants it... they say they just gave away the last one... it was redic. Not to mention weren't even all the way in the back Glad to see a few people up front able to eat..."

Cons: "Flight was delayed bc of no cleaners, flight delayed because of no gas, was 45 mins late for arrival. Made me didn't want to fly Alaskan Airlines."

Pros: "The flight was quick"

Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"

Cons: "nothing"

Pros: "The in flight cookies were deliscious"

Cons: "I arrived to my gate about a half hour before boarding was set to start. An employee greeting me recommended I use the restroom because the gate was down an elevator and in a portion of the airport that did not have accessible restrooms or food options. She cautioned against returning late later than ten minutes before boarding. I returned about ten minutes before the scheduled boarding, only to be told there would be a delay, which wouldn't be an issue except that it took over an hour and sounded like a standard, foreseeable safety process due to the plane being out of the country prior to our flight. Then we were shuttled to the plane on a frigid bus, which at one point stopped so suddenly several passengers and baggages were sent to the floor. And then, after finally taking off, the in flight wifi did not work. After landing in Portland, there was a 45 minute delay because "a vehicle is parked in our gate." Ultimately, we flew safe and sound, but the discomfort caused by the cold bus transports, poor bus driving, foreseeable delays, and a parked vehicle was really unacceptable. After this experience, it will be hard to choose Alaska Airlines in the future."

Pros: "The flight crew was good, and the flight was quick once we got on the plane - which was 1 hour 45 minutes after we should have!"

Cons: "I got on the second leg of a flight from Seattle to Palm Springs at San Francisco. First, the flight arrived an hour late. Passengers from Seattle said that the loading crew somehow dented the wall to the luggage area (?) and they had to inspect it before flying. When it finally got to SFO, we boarded the plane at first, and then had to deplane back into the airport because they had (over?)filled the wrong fuel tank. So they had to empty that tank and fill another I guess? Don't know if the tank they filled was on the other side of the dented luggage area. The announcements from the desk were puzzling, and tended to be every 10 minutes telling us to wait 10 minutes instead of giving a good estimate so we didn't need to stand at the gate the whole time. After about 50 more minutes we boarded again and the plane took off OK. But there needs to be serious improvement in communication between the crew on the ground (gas & luggage etc) and the pilot and the desk crew, and between all of them and their paying customers."

Cons: "wasn't clear that flight was leaving from International terminal."

Cons: "I like that they have the power supply for the electronics on board."

Pros: "Medical emergency on board, crew kept calm. Luckily there was a doctor on the flight, he and the crew attended to the passenger. Reassuring to see such a professional team."

Cons: "N/A"

Pros: "This was our first time using Alaska Airlines and they were great! Checking in online was easy. Flight attendants and other staff were friendly and seemed to have your best interest in mind. My husband and I had a 20 hour layover in LA coming back from Costa Rica and we asked if we would have to pay another fee to recheck our bag for the second flight. They were very understanding and waived the fee since our overnight stay in LA was technically a layover and we had previously made the whole reservation for both flights at once using their company. Overall we liked our experience with Alaska and would definitely use them again!"

Pros: "Service was excellent as always. I was cold and reluctant to say anything. Seemed like lots were asking for hot drinks and bundled up so the stewardess asked the pilot to crank up the heat. (No one had requested this!) At that moment I realized, many of us are afraid due to recent things on the news. I am a frequent and long-term traveller so if I felt it, you can be sure others do too. It is an industry problem, not your fault, but Alaska has to address it. Even if people don't know that they are angry or afraid, they are going to be reactive--aggressive or passive and/or resistant.... I would encourage you to bring the issue to the surface and remind your travellers on every flight that they can expect excellent service, pleasant responsiveness. Say something or do something that gets at the idea that the Alaska staff is protective of each passenger. One idea would be to have the stewardess remind people of the call light and encourage passengers to use it if they have any questions or concerns, or come see them in the back when it is safe to leave the seat."

Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."

Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"

Pros: "The prices were decent and the personnel at the airport check in counter were friendly and helpful. The flight was short but it was nice to have the seat-back chargers to recharge my phone."

Cons: "The onboard crew seed a little stiff. They were very selective - the two flight attendants in first class & coach - with whom they greeted good morning / hello. I watched this from my seat in disappointment. I needed to ask for a seat extender as I'm currently recovering from surgery and needed a little room around the bandages and I had to ask several times even though there was not a lot of pre-flight activity. They were standing around in the aisle. I make note of this type of behavior because I fly frequently for work on a variety of airlines and this is my first experience with Alaska Air."

Pros: "I like that they board the flight from back to front. The gate and flight attendants were very nice."

Pros: "On time."

Cons: "No blanket. Chills."

Pros: "Nothing stood out as excellent except that we got there on time."

Cons: "I have usually flown with Virgin America. Uncomfortable seats both along your spine and on your bottom. After boarding the plane, it was very stuffy...no air from the vent. After take off, very little air thru the opened vent. No built in screen as compared to Virgin for movies, music, and a flight map....it's about $10 to rent a tablet to watch things with Alaska. Just before landing they played a commercial advertising their credit card....Oh no, I don't want to listen to commercials on the flight. That will probably cause me to book with another carrier in the future. I HATE COMMERCIALS."

Pros: "Good flight, left on time, arrived early, friendly crew."

Cons: "Not that I feel entitled, but the complimentary movies and tv through my computer didn't work at all. The splash screen at airborne.gogoinflight.com worked fine, but airbornemedia.gogoinflight.com just timed out every time I tried to load it. So, that was a no-go."

Pros: "Flight crew"

Cons: "3 hour call back. Missed other flights waiting for a call back."

Pros: "Once we were in the air it was fine. But lots of problems before - see following."

Cons: "This flight was very confusing and flow of information was poorly managed. I got an email about 3 hours before takeoff that the flight was cancelled, then another that it was reinstated. Then when I called to speak to an agent I was told it moved from one airport to another in a nearby area. There was a free shuttle from the original airport but I elected to take a taxi since it would be quicker and there wasn't much notice. So I made it to the new airport on time but those who came via shuttle took ages, delaying the rest of the passengers. Taxis should have been guaranteed covered for everyone so that we could have departed on time, which impacted on everyone's day. And the flow of information could be much more accurate and streamlined in the run up to departure instead of constantly being changed. It was very confusing."

Pros: "The crew was great, friendly and helpful. Very nice interior of the aircraft."

Cons: "No air from the vent. Very warm, was sweaty the whole flight."

Lots of time on the tarmac at both ends. LOTS of crew announcements that didn’t need to be made.

The flight was ok, the baggage claim took almost 2 hours. :(

Very satisfied with all aspects of my jet blue experience. Highly recommended.

Delayed with no updates and zero taking care of passengers

Crew was arrogant and obnoxious. Wouldn’t help me pick up trash and another poured coffee on me twice, with one pathetic “sorry”. Flight attendants had so much baggage that passengers couldn’t find space in the overhead compartments causing a significant delay in our departure. In bound aircraft was late arriving from Haiti exasperating the situation. Based on this trip I would not recommend jet blue to anyone

the delay is to much

Pros: "People at the gate were very friendly and helpful."

Cons: "Flight was 3 hours late; TV in my seat did not work (and flashed making sleep more difficult); they did not have food options typical of longer flights (only snack boxes for sale)"

Pros: "I really like how her blue allies passengers to get their own beverages in the rear of plane throughout the flight. Simple but great."

Cons: "I don’t like how they have to put on the cabin lights when everyone. Is sleeping jus Thor food drink service."

Cons: "Not having the long credit card message on the speaker, headphones to watch TV and better snacks."

Pros: "Boarding was done very smoothly. Great service."

Cons: "The in seat touch screen stopped working."

Pros: "Jet blue has free potato chips and also allows you to watch television."

Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."

Pros: "Comfortable, nice staff, nice free snacks during delays, solid customer service"

Cons: "Frustrating to deboard, reboard, be delayed a bunch - maintenance issues"

Pros: "Pretty average JetBlue flight. I love the direct TV and wifi"

Cons: "Annoying and time consuming to discover that I couldn’t check in for my flight anywhere besides the counter at JFK because I had two layovers and that JetBlue and Hawaiian had completely different itineraries for me. And then when the flight attendant who checked me in mocked my 2 layover itinerary and said there was a direct flight to HNL from JFK leaving later that morning, she at least could have tried to sell me a seat on that flight, rather than rudely laugh at me “I guess you can only do what you can do” like I was too poor or something. That was annoying. I’m bored of the JetBlue snack selection it’s been the same for years."

Pros: "The Jetblue lounge at JFK.. and the TV was pretty nice"

Cons: "To start, the plane was delayed due to inflight crew getting in late which is fine.. but our departure time never updated and the attendants were transparent but never mentioned a new time. After onboarding we got stuck on the tarmac due to traffic. Flight took off with turbulence to start and finally after 45 mins we got bottles of water. I asked crew if they would come around with more... I was starving and also have the perk of free alcoholic beverages in flight. I was offered neither and we only received chips 1+ hour into the flight. One of our TVs broke and the crew wasn’t helpful in an alternative... Overall worst Jetblue exp I’ve had to date, and I’ve flown with them a lot due to my Mosaic status.."

Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"

Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"

Cons: "When I arrived at JFK after 14 hours long flight on Emirates, the service counter was understaffed with 1 hour long lines! Un-acceptable! Especially, since all I needed is to re-print my boarding pass, because US TSA would not accept the boarding pass printed by Emirates in India. The kiosk would not recognize my name on reservation! The kiosk did not recognize my recently issued US passport! Bloody annoying! Only able to print the pass after keying reservation code - yet, again not acceptable! The other, earlier attempts should have recognized me and found my reservation! Very upset with quality of service on the ground!"

Pros: "There was enough leg room for a big guy like me so that was nice."

Cons: "The pilot was late arriving so we had to wait for him to show up then because we were late our flight got delayed again because of a lightning storm near the airport. Other planes who were scheduled to leave after us got to leave earlier than us so I don't know what happened there. After I was finally on the plane my headphone jack would not work. I know it's not my headphones because I had just used it before boarding for both my Nintendo and computer. Also, the buttons for the TV are on the armrest and if you try to get comfortable you'll change the channel. When the flight attendant came around she just propped a bunch of stuff in front of us and since it was dark I had no idea what I was looking at, ended up getting a very crappy bag of chips. Overall was a terrible experience flying JetBlue."

Pros: "I appreciated how smooth the flight was considering the bad weather we kept running into along the way as well as all the wild fires going on. The pilots did amazing and the flight attends were great."

Pros: "Price of ticket is about it."

Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."

Cons: "The flight was delayed 6hrs 30 mins and changed departure gate twice. At no point was there a gate change announcement overhead (there were gate change announcements made for flights to Bermuda, Boston and San Francisco). During the boarding process many people stood and went in before their group was called, one agent noticed it and told the agent checking the boarding passes “all of these people are group A?” To which the other agent replied: “no, but I can’t do anything about it”. If there are group assignments, they need to honor that, as some people pay to board earlier."

Pros: "The pilot was very friendly and the delays were weather induced, so it was appreciated that the pilot/crew got us off the ground before having to cancel."

Cons: "Announcements could have been a bit more frequent to update passengers on the status (even if the status had not changed much), waters and/or drinks were passed out infrequently for how long we sat in the plane/on the runway."

Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"

Cons: "The entertainment selection was a bit limited and there was no wi-fi."

Pros: "The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that."

Cons: "The flight took off two hours late. We were suppose to arrive at our destination at twenty minutes after midnight, and instead did not arrive until 2:30 a.m. You felt like the pilot got on the plane when you did with no planning involved on how to get to Austin. I later learned that Jet Blue has the worst on time record of all the airlines. And you got nothing to compensate you for the inconvenience. I am really disappointed in Kayak for not making it known on our ticket that we were flying from New York to Austin on Jet Blue. When buying my tickets on Kayak, it appeared on my itinerary that all my flights were on Iceland Air. It was very confusing to me, as I don't travel very frequently. And airport staff is not very helpful when you are in this situation. Due to all the confusion, I will probably use another airline search tool for my next trip to see if I can lessen the confusion."

Pros: "Nothing"

Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."

Pros: "Literally the worst flight I’ve ever been on in my life."

Cons: "We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience."

Pros: "My entertainment worked. But the movie i wanted to watch was originally an option but never played."

Cons: "My seat wouldn’t recline. Causing and extremely uncomfortable flight. I would have rather been more comfortable than my TV work."

Cons: "We left late because they were deciding whether or not to give more fuel if we could live in Salt Lake. Not a good thing"

Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"

Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"

Pros: "Virtually nothing."

Cons: "Direct TV didn't work -- provided only one station, with a constant scroll across the bottom of the screen promoting the imminent start of movies that we're impossible to access. And even this one station would disappear from time to time. None of the seat-mounted controls worked -- including channel, volume, brightness, and music. And you couldn't even turn the damned thing off so it glowed in your face all through the overnight flight. In short, a terribly boring 6.5 hours aloft in terribly uncomfortable seats."

Pros: "Nice crew.."

Pros: "Friendly staff, good snack options."

Cons: "After landing, having to wait for 50 MINUTES until there was an available gate for our plane. Also, oor entertainment options and tiny screens."

Pros: "The TV was free, thats about it."

Cons: "My plane boarded 20 minutes late. Jetblue forgot to de-ice the plane so we missed our takeoff spot and left an hour and a half late. We arrived in SLC over 2 hours late, and then proceeded to wait 20 minutes for an open gate. The entire flight I was seated next to an elderely couple that were making out literally on top of me. When placing my overhead bag, one of the straps were caught in the lock mechanism. Instead of the flight attendant moving my strap and closing the bin, she gave me attitude and told me to fix it myself. 2 hours into the flight i wished to sleep, but my television display was broken. As a result, the brightness of the screen was on the max setting the entire trip. The last two hours of my flight I spent dealing with a headache because the rest of the plane was dark, and the display was half a foot from my face. To top off my horrible experience, the row across from me, and the row in front of me, had a screaming infant which wailed the entire flight long. I will never fly with Jetblue again, and will advise anyone considering it to pick a different airline."

Cons: "My TV stopped working 20 mins into my flight and it was flickering after - that disturbing my sleep. The lights on the plane would turn on and off quickly, that looked like a flash and it happened a few times, that was distirbing as well. good experience otherwise."

Pros: "Got there on time, had paid for more leg room, was good"

Cons: "Nothing"

Pros: "The flight crew and ground crew were all very good, the flight left a bit late but they made the time up in the air."

Cons: "The seats on both legs of my trip were worn out. The seat was sunken in, leaving a bulge at the edge of the seat that caused my legs to go to sleep. Given the real issue of blood clots in planes, Jet Blue needs to make sure their seats don’t contribute to poor circulation."

Pros: "No issue with the flight."

Pros: "Defective headphone jack made entertainment a frustrating experience"

Pros: "We boarded right on time and the boarding process was smooth."

Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."

Pros: "The convenience of landing and being so close to home. Only wished there were more flights avail with better times."

Cons: "1) The time of this flight is a bit much. I understand that it is close to my home but I know if Jet Blue adds 1 or 2 more flights, they would totally get booked up. The leaving JFK at almost midnight and then the time difference is horrible. 2)This flight had a child that got sick and we were delayed about 40-45 mins. Totally worth it but it made for an even harder time getting in at almost 630am PR time. 3) The turbulence was horrible. We were warned but so many customers were getting sick. Its was unpleasant to say the least."

Pros: "I like the boarding process which they board the end of the aircraft first (row 20-25) then move up (15-25) then up. I think it's very sufficient. The entertainment was good even though I thought more choices can be available"

Cons: "The seat is super uncomfortable... I couldn't sleep at all even though I was very tired...."

Cons: "Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving."

Cons: "First thing, when i arrived to check my bags the lady giving help was useless, i was really stressed and i asked her some questions and she was answering upset, then i found a guy who help me to do my things there. In the boarding there wasn't any space for my things, my carry on bag and my personal item .. i was trying to get some help to one of the guys working inside the plane because the top compartment was full, when i ask him he just say that space is for all in the plane isn't suppose to be space for you there if some other guest took it.. I was really upset because i paid for my flight ticket and it was included my carry on and my personal item.. otherwise i know there is more people in the plane but is not like i brought more things than the ones i paid for... if you don't have capacity for all the guest you should say it before... The flight was delayed with an hour.."

Cons: "TSA held me up with a 30 minute bag check so I arrived for an 11:30 AM flight at 11:16 AM. I was told that because I was a minute late they wouldn't let me on even though the plane was still in the runway and connected to the terminal. I asked to speak to a supervisor and the agent disappeared for 10 minutes while the plane took off. I then went to go speak to a customer service agent who wouldn't even look at me while I spoke. She actually started listening to and talking with another agent while I was talking to her. Then when I was finished, she started arguing with me until another agent said "he's not worth it." JetBlue just lost my business."

Pros: "The crew was helpful."

Cons: "Flight was over two hours late. No excuse was given. Original Departure time was 9:30pm. Was receiving alerts beginning from that morning notifying of delays which continued as I waited at the airport that night. This seems to happen frequently and nothing is ever done to make it up to travelers. On the plane, the audio for the tv had static so you couldn't actually hear anything. It doesn't seem like you can turn the tvs off, which is annoying as they emit light, so if you want to sleep you have to deal with the light from your tv."

Pros: "Jet blue is a wonderful airline."

Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."

Pros: "Fly-fi！Free wi-fi on the airplane"

Cons: "no food，5.5hours ，only water and snacks"

Cons: "I have never had so much trouble with a website/app as with JetBlue for this trip. Checking in was super stressful, since it was a short layover and I had to go through customs. There were few employees to help when I couldn't print my boarding pass, and when I handed my already checked bag off (it was checked through) without a boarding pass the JetBlue employee was extremely passive aggressive and acted like it was somehow my fault I hadn't been able to get it printed and there had been no one around to ask. The flight crew was highly professional and the flight was good, but I was pretty disappointed by customer service on the ground."

Wasn't a very good selection of entertainment. The chairs were a bit uncomfortable.

We paid for preferred seating for extra leg room. On 3of the 4 flights the preferred seating were regular seats with no extra leg room. It was deceitful to advertise those seats at preferred seating. I would not have wasted my money paying extra had I known what I was getting.

It was hard to hear the PA announcements for boarding. Maybe also post the info on the screen? Or allow the attendant to pull down his mask when speaking into the PA system?

Our favorite flights. Straight shots, with as much comfort as one would expect.

Pros: "Yes"

Cons: "Delightful experience except at SFO checkin."

Pros: "NA"

Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"

Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."

Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"

Pros: "It’s been awhile Since I’ve flown delta and omg they truly blow every other domestic airline out of the water hands down. And I’m flying basic economy. Impressed. Bravo Delta"

Pros: "Great crew, comfy seats and efficient boarding!"

Cons: "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."

Pros: "Good services in anticipating our next leg"

Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."

Pros: "Great crew, nice plane, awesomeness me entertainment"

Cons: "Better choice of snacks"

Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."

Pros: "The crew was good"

Cons: "The plane was extremely hot."

Pros: "Crew and service were outstanding"

Cons: "Good taste perhaps...?"

Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."

Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."

Pros: "comfortable flight"

Cons: "N/A"

Pros: "Quick boarding process"

Cons: "Wifi stopped working halfway"

Cons: "Great"

Cons: "Flight was delayed, for unkown reasons."

Cons: "The sits are uncomfortable"

Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."

Pros: "Movies selection were good, snacks were pretty good"

Cons: "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"

Pros: "It was water or water no soft drinks"

Cons: "Only water"

Pros: "The flight & landing were smooth, and we arrived a few minutes early."

Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."

Pros: "I do not fly and took my first flight in eight years on aDelta flight. They are partners with KLM. We were late leaving SFO due to traffic..no fault of there’s. I just missed my connecting flight and they have booked me to leave a day later. I was also given a room at Marriott. I appreciate their service and the entire crew from check in to landing. I am now a fan of Delta as well as KLM."

Pros: "I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!"

Cons: "The gate staff and the flight staff. Rude"

Pros: "I got to fly where I needed to go."

Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."

Pros: "really nice cervices"

Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."

Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."

Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."

Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."

Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"

Pros: "Able to download boarding pass into apple wallet"

Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"

Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"

Cons: "Music was a. Bit limited"

Pros: "Good Snacks, crew is friendly, toilet was clean and we arrived on time"

Cons: "Nothing"

Cons: "Announcements at the gate could be more clear."

Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."

Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."

Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."

Pros: "Delta does a good job of seating and meals and flight offerings"

Cons: "The crew were not customer oriented and seemed like they really weren't interested in their clients. Also we were bounced around between Air France and Delta at the ir port and when trying to check in online even though we booked through Delta."

Pros: "The crew & my seat"

Cons: "The movie offerings & the snack offerings."

Pros: "Frequent food offerings throughout the flight."

Cons: "Boarding the plane was not easy. We had to show our passports to a man who quizzed us on where we were coming from, where we were going, and asking questions about our luggage. After that we had to go through another security point and scan our boarding passes, but most people could not get through with our boarding passes, so we had to get in another line to show our passes to our agent. It was very stressful since we were running late since the border control line was so long! While it was stressful, I am glad that they were careful regarding the security,"

Pros: "Delta crew are always attentive."

Cons: "Snack quantity and choices."

Pros: "Loved the 757 layout with 5 first class rows and then economy plus to the left of the entrance door."

Pros: "Whoa, we flew Coach and had plenty of space! How marvelous to not be packed in; crew and passengers were wonderfully relaxed, and all went well despite turbulence on takeoff and landing. Great daytime flight experience with my toddler grandchild!"

Cons: "My plane was delayed 2 hours, additional wait while taking off. There was about 3 hours in Utah for me to connect to the next flight to Dallas. When getting off at Utah, I could not get off plane early to catch the plane. In the past the flight attendants were very well informing people. I was at the gate only 5 mins late before catching the flight. Now I am stuck in the airport for 5 hours on standby!!!! It can be avoided totally."

Pros: "Free movies, lots of leg room, interesting for purchase food items."

Cons: "Food item selection limited - they only had snack boxes. The options looked interesting, but didn't quite taste as good as they sounded."

Pros: "Love the sofa and cookies."

Cons: "The leg room was reduced to the least I've ever seen on this flight. My knees hit and I'm 5'9'."

Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"

seat 3F broken in terms of recline, embarrassing for first class

I need to go back to waterloo this week

I booked this reservation 2mo in advance with 2 lap babies. When i called to add the babies they never told me about the lap baby rule. If I would have known i would have bought my toddler her own seat no problem. They moved my seats far from each other. My babies need to sit near their mom it was a redeye. At check in the manager did us a “favor” and moved us to adjacent aisle seats… in the last row. Those seats don't recline and the constant people, flushing and talking woke the babies up all night. No one slept. The main attendant couldn’t be bothered and had a, get over it bad attitude. Oh did i mention i had a dog at my feet also?? Every time they were woken up by the bathroom (constantly) my babies would cry for their mommy and i could only hold on at a time. adjacent seats from mommy is not comforting . Why on earth would we be moved to those seats?! I know why. We were discriminated against for having babies. “Put the babies in the back.” I was a 4x a year flyer at minimum. We will NEVER fly with AA again and i will be filing a complaint. You should be ashamed of your treatment of a family and young children.

Short connecting flight to LAX from SFO. Only thing I maybe disliked was the lack of entertainment options, but what can I expect when it’s only a small jet to LAX

Pros: "empty plane"

Cons: "food"

Pros: "Prompt boarding and good directions from the crew"

Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."

Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."

Pros: "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."

Cons: "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."

Cons: "No delays"

Cons: "Rude crew member who yelled at me from across the cabin. I had stopped at an empty row to sit and look out a window. She yelled at me to return to my seat."

Cons: "It is what it is, doesn’t have to be better"

Pros: "The seat was super comfortable, because of o lot of place for legs"

Cons: "The crew sometimes seems not to be happy with the passengers"

Pros: "Had a bulk head seat with no one sitting beside me and we landed early!"

Cons: "Maybe a gluten free snack option"

Pros: "The crew did an excellent, professional job."

Cons: "There were problems with arrival at the gate necessitating delay and 3 gate changes for connecting flight. This was not fault of American but due to a plane breaking down at the original gate at LAX causing our plane to be rerouted to a different gate."

Pros: "seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen."

Cons: "prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food."

Pros: "The crew was awesome, very attentive and helpful."

Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever. Seats are cramped."

Pros: "Overall the flight was great"

Cons: "I didn’t like the restrictions on the fare and being reminded several time with negative emails from the carrier about the restrictions."

Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."

Cons: "The plan was 20 minutes behind schedule on departure and to top it off they had me pick up my luggage and check in again making me miss my connection. As a result I lost my train ticket fees"

Pros: "The flight was great. Lots of movies to choose from. Food was pretty good too."

Cons: "They moved our flight around multiple times. We first had a layover in Chicago then through multiple emails and one phone call they just flew us straight to London with no layover. It all worked out it was just stressful not knowing exactly when we were flying out and if we were going to make our connecting flights. It did work out and we did make it."

Cons: "It was cancelled. Rebooked via support the whole route on to the next day. Airport AA staff is very unprofessional, they tried to put solving all problems onto customer the customer shoulders. Lost ~$500 due to the cancellation and nobody cares to compensate it. Completely disappointed about customer care."

Pros: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."

Cons: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."

Pros: "Wonderful and super friendly crew"

Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."

Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."

Pros: "Comfortable aircraft with an efficient and present crew."

Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."

Pros: "Delayed and no AC working..."

Pros: "On time"

Cons: "Seat comfort was awful. I paid more for legroom but the actual seat was narrower then others. No one told me that. So legs were fine but my hips were squeezed. Seat cushion was also minimal. The base of my back was aching before take off."

Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."

Cons: "Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that."

Pros: "Free water and entertainment"

Cons: "No vegan meal options"

Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."

Pros: "Nothing."

Cons: "First of all, the announcements that come on after we take off and last for 20 minutes is very annoying. We have brains, we can figure out how to plug our head phones in to watch the inflight entertainment. After saying the “show” was going to start, it never did. The screens were down the whole time and it remained black. good thing I had my phone with a movie on it, or I would be very bored for the 3 1/2 hour flight. Never flying with American Airlines again."

Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"

Pros: "In flight movies were varied, with both new and international films to watch. Flight attendants were nice. Boarding was smooth."

Cons: "Spent a while sitting on the plane waiting to take off because of some kind of delay, but that meant I could spend more time watching the in-flight entertainment."

Pros: "I was comfy on Philly to Venice flight, no one was sitting next to me"

Cons: "Staff at Philadelphia was rude when I asked for upgrade options the desk attendant told me " you should have booked 1st class from the beginning" in a rude and belittling demeanor."

Pros: "Flight left late, due to mechanical problems, but managed to arrive only a few minutes late"

Cons: "No food available, even though flight departed at noon"

Pros: "I was surprised by the amount of room in the economy cabin."

Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"

Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."

Pros: "Flights on time and entire flight was a good experience for my 18 years old son to a first flight on his own."

Cons: "Maybe a better food choices"

Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"

Pros: "Biscotti, pilot, crew"

Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"

Pros: "Friendly and helpful crew."

Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."

Pros: "Movies in flight."

Cons: "That I was rebooked and lied to at first as to why, and when getting another ticket the the ticket agent said the flight was rebook because "the crew didn't want to come to work". Not cool, I didn't react I simply got my ticket and just wemtnonw but there was no apology like they didn't care what I missed having to be rebooked I also wasn't given any sort of military discount no seats no baggage. Other airlines I've flown the past months always do something for military."

Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."

Pros: "The entire fly, connections, food and both crews excelente. Flight on time."

Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."

Cons: "No food for purchase, just a drink and biscuit."

Pros: "Headrest entertainment systems"

Cons: "Lack of comfort in the seat, pay for every little thing, departed late, 90% of all passengers seems to be lumped in "Group 6" making boarding extremely annoying. I suppose any other group costs extra."

Cons: "arrived at SFO. walked up to kiosk. Entered info. $25 x 2 for first bag! paid. went up to check-in agent. She agreed it was a mistake but could not issue refund. "refund.aa.com" did not work. very frustrating way to begin long trip. even though it was a four hour flight, AA used an older plane; roll-aboards only fit sideways, not wheels in or out, , in storage above seats, so space ran out quickly. flight crew grumbled about plane as well. not very reassuring way to fly."

Pros: "The seats were more comfortable than I remember. The cost was appropriate for the travel I did. I was happy to find access to movies on my own device for the long flight."

Cons: "The snacks were limited and I had to use my own device for entertainment."

Pros: "Our extra leg room seating was fantastic. The crew was delightful."

Cons: "The entertainment was just okay."

Great price and on time, don’t let the bad behavior customer return, restricted them for life.

Pros: "All"

Cons: "N/A"

Pros: "The seats were fine and the plane was in good shape."

Cons: "The food is mediocre - everything has meat in it and they use tons of plastic. Also, the plane was late getting to the gate. This wouldn’t have been an issue had the pilot not decided to off board and then re onboard cargo (the commercial stuff they get paid to carry). This took about 20 minutes and then after the winds changed, he decided he could load more passengers. So despite having the doors locked and getting ready to leave the gate, they opened the doors up again and boarded more people for the next 40 minutes. So they chose to make a delayed flight even more delayed (on Christmas Eve). So we inevitably missed our connection in sydney and had to pay a change fee since it’s a different airline. Thanks for the Christmas gift United - you always know how to disappoint your passengers."

Pros: "Seats and entertainment"

Cons: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"

Pros: "Very friendly cabin crew. Sufficient food, quite tasty."

Cons: "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."

Pros: "On time."

Cons: "Flight attendants were dis-engaged. No smiles. Not pleasant. RUDE to those wairing for bathroom. Not polite nor particularly helpful. Could not understand pilot at all. No one could dicipher his message. NO emtertainment without extra cost... on 4 1/2 hour flight!! Shame on you United! BOOO. Hardly anyone paid for entertainment. Very boring and hard flight. Will give another airline my $500 next time. Everyone who buys a cross-country ticket should get free entertainment. NO food except one cookie on 4 1/2 hour flight. Are you kidding?? I was starving! A small snack-meal was expected for the high cost we pay for ticket. BOO UNITED. UNTIL UNITED PUTS CUSTOMER SERVICE AND COMFORT FIRST... I and my family will be flying another airline. Very very disappointed."

Cons: "Rescheduled 1 and a half hours later without telling us. Tough to do when you have already been traveling for 14 hours."

Pros: "Landed early"

Cons: "No wifi or substantial snacks/dinner. Paid for bag"

Pros: "The TV shows and movie collection is good."

Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."

Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."

Pros: "economy plua has a reasonable amount of room, good food for breakfast, nice movies in flight."

Cons: "they canceled our flight to hanaeda and instead had us take an hour later flight to narita which is a 1 1/2 hour $30 bus ride away which they don’t pay for. this caused us to miss our connecting flight to Asahikawa, the last flight of the day. The connection time allowed was not nearly enough even if the plane had not been an hour late and there are no flights to asahikawa from narita. yo have to transfer to hanaeda. remind me not to fly United to Tokyo again as I’m pretty sure the flight was canceled because it was not full enough. Even the narita flight with all the hanaeda passengers rebooked on it was not full. So i suspect this may be a relatively common occurance on the hanaeda flight."

Cons: "Delayed for so long! 5 hrs"

Pros: "sfo check in and gate experience"

Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."

Pros: "check in agent"

Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."

Cons: "the flight attendant had way too many announcements. Her script was too long."

Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."

Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"

Cons: "Nothing"

Pros: "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."

Cons: "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."

Pros: "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."

Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."

Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."

Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"

Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"

Cons: "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."

Pros: "Security Video was interesting. Seat was wide and comfortable."

Cons: "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."

Pros: "Boarding was really easy"

Cons: "Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!"

Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."

Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."

Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."

Cons: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"

Pros: "Getting off the plane"

Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."

Pros: "The boarding was pretty good for this flight, seemed simple enough, everyone was pleasant. And I was near an exit, which offered sufficient leg room."

Cons: "I was disappointed by a few things... 1. The staff didn't much care to be there. They seemed distant and unconcerned, although their words were supportive. I just got off a flight from Seoul to SF, with United (892) and they admittedly stated that they were understaffed (which was completely fine) and their attitudes were much more supportive than that of the following team (486), a flight from SF to IAD. 2. I was surprised, that on a 5hr flight, they only offered a half bag of mixed items and two rounds of beverages. I was sure that they would feed us something. However, if it's not the policy, I get it...but I asked if they had anything I could purchase, the flight attendant points me to the menu pamphlet and says that I could choose from there. I asked for the Chilled Chicken with Slaw and she promptly lets me know that they only have cheeseburgers, a protein box and Cheese. For a person who's lactose intolerant, I was again disappointed by the service--why ask me to go to the menu, if you knew there were only three items you were offering?? So I didn't order anything. 3. The entertainment blows my mind. I've flown with you guys like 8 times this year, and the app still does not work properly, however, before every flight, someone mentions over the intercom to be sure to download the app...but if it doesn't work...why offer it? Also, if there are tvs at the back of every headrest, the least you could offer is a random movie, versus the commercials about how great the app is, or whatever was scrolling along. Lastly, please note, I was trying to figure out a way to make a comment to United...but didn't want to sound TOOO disgruntled. I'm not opposed to flying with UA, absolutely not, but if any of these things are addressed, I definitely feel you will be making a massive improvement on what seems to be an airline that I'd think twice about taking. Feel free to e-mail or call me. I don't mean to sound rude...but having flown other airlines, and knowing that UA has been around for a while, i just hoped the experience would be better."

Cons: "Delays. Miscommunication."

Pros: "Crew on board was professional."

Cons: "Plane was delayed over two hours due to mechanical issues. I missed my connections. Three separate United employees assure me I'd be rebooked for onward travel. I was sent to three different counters regarding my onward travel - sent from terminal to terminal. No onward travel was resolved and I eventually just paid for a train onward. I was told this was because it was a weather delay but at the boarding gate multiple announcements were made about repairing the plane and replacing batteries. United deliberately wasted my time and never fulfilled their obligations to get me to my destination. (Additionally, wifi and entertainment was not functional the entire 11 hour flight)"

Cons: "5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!"

Cons: "Leg I was only offered economy. Not plus"

Pros: "It was perfect flight by all means"

Pros: "Nothing"

Cons: "Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."

Pros: "No entertainment unless you pay, but you can't turn the tv off, so it's playing bright ads in your face all night. Awesome."

Cons: "If you want to feel like you're riding the most cramped Greyhound bus, definitely ride with united."

Pros: "The crews are nice"

Cons: "The plane was shaking that made me sick"

Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"

Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."

Pros: "On board shows were good."

Cons: "Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again."

Pros: "This flight went on time and was comfortable for a short flight. The staff was friendly."

Cons: "Very small airplane with no screens to watch videos."

Pros: "Nice crew, quick boarding, quick service."

Cons: "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."

Pros: "Quick-ish boarding"

Cons: "No food. No entertainment. No power. Garbage, lowest rung "bus in the sky" service"

Pros: "Flight was great, liked getting the reminders to pre check in 24 hours ahead."

Pros: "When getting on the second plan the crew members were literally running back and forth to get the right information in the computer, with seconds to spare before the plane actaully leaving us we were able to get board."

Cons: "Me and my husband were on time to our first flight, but they closed the gates on us 15 minutes early! And when we went to costumer service the lady didn't reprint our tickets to make sure we had actual seat on the plane. After waiting another 5 to 6 hours In the airport and knowing we needed to already be home, when trying to board on the full plane we almost were able to get on our second plane either."

Cons: "Could not make seat assignments for second leg of trip on line , had to wait until boarding agents to a rive 45 minutes before flight. Did not get assigned seats until most passengers were seated. They did get us is eats but not together !"

Pros: "Nothing"

Cons: "6 hour delay in SFO is apparently not unusual. Gate agent tells us that they will always bump that flight for other western regional airport since SMF doesn't have a curfew. United could care less and not transparent. And then they have the gull to tell us it was weather related. There was no bad weather anywhere in the western US that day! I tracked the plane backwards online and it never left Cali all day. United lies to shift blame away from their decision to screw all those on that flight. Advise: If you have this connection skip it, rent a car in SFO and drive to SMF. You will be to the good many hours."

Pros: "Got us safely and conveniently to Vic at a good price and on time. Flight attendant was fine and cooperative, though no special warmth."

Cons: "I have one star on food and entertainment because there wasn't any of either, but that's understandable for a short flight. No issues."

Pros: "This plane had nice seats with comfortable room!"

Pros: "did not enjoy my flight whatsoever."

Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."

Pros: "nothing"

Cons: "4 hr delayed departure. fine... better safe than sorry when there's a mechanical problem. BUT-- there was no compensation.. no free drinks, no free food worse: the flight left after lunch but there was only breakfast food (since it had been a morning flight). and THEY RAN OUT OF FOOD FOR SALE. despite the 4 hour delay. we were starving. then... we FINALLY arrive... and wait another full HOUR for the gate to be opened. because it had "timed out" (because we were so late?) and apparently, they have to call someone in from who knows where to unlock the gate... it took an hour! we basically lost a full day of our Hawaiian vacation"

COVID-19 information

Safety measures for airlines flying to Salt Lake City

Airlines flying to Salt Lake City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights to Salt Lake City

Mandatory masks

Masks required on board, masks provided on flights to Salt Lake City

Social distancing seating

Middle seats unavailable to book on flights to Salt Lake City

Pre-flight testing

Testing for antibodies, testing for symptoms for flights to Salt Lake City

Flexible cancellations

Waiving of change fees. Search flexible flights to Salt Lake City

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3/15Tue

1 stopFrontier

7h 21mDCA-SLC

$57

2/26Sat

1 stopFrontier

9h 43mBWI-SLC

$58

2/5Sat

1 stopFrontier

5h 36mDFW-SLC

$58

2/3Thu

1 stopFrontier

6h 03mSFO-SLC

$58

2/2Wed

1 stopFrontier

7h 54mDCA-SLC

$58

2/3Thu

nonstopUnited Airlines

2h 00mSFO-SLC

$59

2/12Sat

1 stopFrontier

12h 24mORD-SLC

$62

2/4Fri

1 stopMultiple Airlines

15h 17mDFW-SLC

$68

2/10Thu

1 stopUnited Airlines

6h 09mSFO-SLC

$68

2/15Tue

1 stopMultiple Airlines

21h 31mORD-SLC

$69

1/25Tue

1 stopMultiple Airlines

16h 10mDFW-SLC

$69

3/29Tue

nonstopUnited Airlines

2h 00mSFO-SLC

$69

2/15Tue

2 stopsAmerican Airlines

7h 40mSFO-SLC

$73

1/27Thu

1 stopMultiple Airlines

16h 10mDFW-SLC

$76

1/25Tue

nonstopDelta

3h 01mDFW-SLC

$77

4/21Thu

nonstopUnited Airlines

2h 12mSFO-SLC

$77

2/15Tue

1 stopAlaska Airlines

9h 25mJFK-SLC

$89

1/28Fri

nonstopJetBlue

5h 34mJFK-SLC

$99

1/23Sun

nonstopDelta

5h 19mEWR-SLC

$99

Flights to Salt Lake City

Destination:

Salt Lake City (SLC)United States

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Salt Lake City - Worldwide

Cabin classes:

$161

$128

$197

$38

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$805

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$266

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$256

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$336

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$815

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$78

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$357

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$1,159

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$78

Salt Lake City

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